UPSTREAM UPPER INTERMEDIATE UNIT 1 CROSSING BARRIERS

WRITING INFORMAL LETTERS

INFORMAL LETTER GIVING ADVICE
INTRODUCTION -greeting
-opening remarks :
e.g -thank for the last letter
-questions/wishes about recent
events, the person‟s health
-comments about their news
-apology for the delay in writing
-the reason for writing
BODY - at least two or three paragraphs, each about a
different problem on which advice is given
followed by the expected results
Giving advice :
- Why not …?
- Why don‟t you …?
- You should …
- It would be a good idea to / if …
- If I were you, I would…
- I think the best thing would be to
- One / Another suggestion is to…
Expected result :
- This will / would mean that…
- Then, / This way …
- If you do this,….
- By doing this,…
- The result of this would be …
-link the paragraphs with the appropriate
connectors
CONCLUSION -express hope your advice is / will be useful /
taken into consideration
-closing remarks :
e.g. – the reason why you must end the letter
- greetings to the person‟s family
- a wish (e.g. wish the person good luck)
- a promise (e.g. to write again soon )
- an invitation ( e.g. to visit )
- an urge / encouragement
- a request to the person to reply soon
Dear Dan,
Thanks for your last letter. I think it‟s great
you want to brush up your English and of course I‟m
only too glad to help. Here are a few things you can
try.
First of all, it would be a good idea to start
reading more in English. You probably won‟t have
time to read novels but there are plenty of magazines
that also help you improve your English. As you are
so fond of nature, why don‟t you take out a
subscription to National Geographic ?You‟ll be
amazed at how fast you pick things up when you
actually like the subject.
Another suggestion is to watch films on DVD
without subtitles. That way you force yourself to
listen to the language very carefully. For a film lover
like you, that‟ll be learning while really having fun!
The best advice I can give you, though, is to
get more English speaking pen-friends and email
friends. That method really worked for me when I
wanted to improve my Italian. Not only will you
learn a lot of new phrases, but you‟ll also practice the
language actively yourself.
I hope these ideas will help. And remember,
practice makes perfect, so don‟t give up too easily !
Write and let me know how you get on.
Yours,
Pam

Fill in the gaps with the suitable word or phrase to complete the following letter giving advice :
Dear Penny,
I am so happy John and Vicky are finally getting married. Buying the right wedding present can
be rather difficult so ……………………………………………………………………………………..
Have………………………………..buying them a gift voucher for a big department store ?
…………………………… they would be able to buy something they really need for their house.
On the other ………………..……….., you might think this idea is too impersonal.
……………………………………ask them what they want ? ……………………….you can be sure
you won‟t buy a useless thing. If………….……………………this is what I would do.
…………………………., if you mean your present to be a surprise, something like a nice oven
dish always comes in handy.
I hope …………………………..……………………………………………………
…………………………………….,
Gina
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INFORMAL LETTERS GIVING INFORMATION

You want to become pen friend with an English speaking student from a foreign country. Write a letter
to him/her introducing yourself (age, school, family, hobbies, friends, future plans etc.), mentioning the
reason why you want to become pen-friends and asking him/her to write you back giving details about
himself/herself. Use the tense chart in the speaking activity to help you choose the correct verb form :
Dear Claire,
My name is Amy Norman and I would like to be your pen-friend. Writing to someone of my age
from another country seems very interesting to me as I (never be)…………………….abroad and I don‟t
know very much about what teenagers think or do in other parts of the world.
I am fourteen years old and I live in London, which is a great city where you can find lots of
museums, cinemas and parks. I (come)…………….from a large family, I‟ve got a twin brother, John,
and an older sister, Emma. John and I go to school and Emma, who is 21 years old, goes to university.
My father (work)…………… as an accountant for a successful company and my mother (be)……….a
teacher.
From Monday to Friday my routine is usually the same. I (wake up)…………… at around 7:15
and I (have)………… a light breakfast and then I (go)……… to school by bus. My classes (start)……..
at 8 and I (stay)……….. at school until half past three in the afternoon. From four to seven I (go)…….
to my part-time job. I (work)…………….. for a family with two young children. I (help) …………. to
feed the children and I (also play)……………… with them. In the evenings I (do)…… my homework
and I usually (go)……… to bed at before 11 p.m.
Saturday and Sunday are my favourite days of the week because I (do)………….. whatever
I like. I (not go)………………. to school so I (get up)……………… late. I like spending time with my
friends. We (sometimes go)………………… to the cinema or to concerts, but most of the times we
(go)…………… for a walk in the park. We also like jogging and swimming. Watching TV or playing
computer games are not my favourite pastimes, although my brother and my friends love them.
At the moment I (study)………………………. very hard because I (have)…………………. an
exam this week. Tonight I (take)……….. a break from my studies as I (go)…………………… out for
dinner with my family. We (celebrate)………………… my sister‟s engagement.
I am not quite sure about my future plans yet. I would certainly like to get involved in some
volunteer work, maybe something to help protect the environment. There are several jobs I think would
be suitable for me, such as a teacher, a doctor or a lawyer, but I (not make up) …………………………..
my mind yet which one to choose.
What about you? What‟s your daily routine? How do you spend your free time?
Please write soon.
Yours,
Amy

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 WRITING TASK (BACCALAUREATE, IELTS, TOEFL)
ESSAY OF OPINION
Comment upon the following statement: “If we all spoke the same language, there
would be fewer conflicts”. Do you agree ?
CONTENT
COHERENCE AND COHESION
- coherence = clear, logical,
reasonable connection /
linking of ideas = logical
sequencing of ideas
- cohesion = ideas are related
in such a way as to form
a whole
STYLE / REGISTER
INTRODUCTION
-introduce topic
-state your opinion
MAIN 1ST PARAGRAPH
BODY -1st argument to
sustain your opinion
-support the argument
with justifications/
explanations/
examples
2ND PARAGRAPH
-2nd argument to
sustain your opinion
-support the argument
with justifications/
explanations/
examples
3RD PARAGRAPH
-present the opposing
viewpoint and
CONTRADICT it
explaining why you
still stand by your
viewpoint
CONCLUSION
-restate your opinion in different
words
-summarize the main points
- presenting and sustaining personal opinion on the topic
- discussing several aspects of the topic
linking words / linkers :
-to add points : furthermore, moreover, what is more, in addition
-to contrast / oppose points :
- introducing main clauses and followed by a comma :
however, on the other hand, nevertheless, nonetheless, yet, still
- introducing subordinate clauses : in spite of, despite, although,
though, even though, while, whereas
-to list points : first(ly) / to start with, second(ly), finally
-to give examples : for example, for instance, such as
-to express cause / reason : due to, owing to, because of, as, since
-to express result/consequence :thus, therefore, so, consequently,
as a result, this is why
-to conclude : to conclude, to sum up, all in all, on the whole,
all things considered, in conclusion, in brief
FORMAL STYLE
(no contracted forms, no colloquial expressions, mainly passive voice)
People all over the world speak a wide variety of languages. Not having a common
language has often been believed to be one of the main causes of numerous
conflicts. I disagree with this viewpoint for a number of reasons.
To start with, it‟s not the diversity of languages but the character of certain people
that is to blame for the outbreak of any conflict. Peaceful, tolerant, open-minded
persons can live and work together regardless of their ethnic origin, while
quarrelsome, inflexible, narrow-minded persons find it difficult to get along even
with their peers. Greedy people will always want to dominate, to impose their will,
to enrich their possessions with what is not rightfully theirs and this is what
generates most major conflicts.
What is more, imposing a unique language to all people on Earth would only
prevent different nations from freely expressing themselves and this in turn might
lead to serious disagreements. Forcing all people to speak the same language is an
act of domination that would brutally wipe out cultural diversity. The existence of a
people is closely linked to the existence of its language, thus a people can survive
as long as its own language survives. Peace and harmony can only be achieved
when possibility is given to all nations to fully express themselves in their own
native language.
On the other hand , some people argue that a common language is a quick and
effective means of communication that would benefit enormously all aspects of life.
It may be true that speaking the same language can make it easier for people to
discuss and solve their problems, for instance when conducting international
business or government negotiations. Nevertheless, nations will always feel the
need to have their own identity and any national identity, any national culture has a
specific language, a mother tongue as the main means of expression.
All in all, I am strongly against the idea that all conflicts could be solved by the
existence of a language common to all nations. The barriers standing between
nations are the same as the barriers standing between individuals. They consist of
human flaws and not of linguistic differences.

STATING YOUR OWN OPINION AGREEING DISAGREEING OPPOSING VIEW

-In my opinion / view … -I think / believe… -I (strongly) agree with -I (strongly) disagree with -Some people think
-I am of the opinion that … -It seems/appears to me… -I am ( strongly ) in -I am (totally) opposed to -Some people (may)
-To my mind... -My opinion/feelings on the matter is/are favour of -I am (totally) against argue

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 WRITING TASK (BACCALAUREATE, IELTS, TOEFL)
FOR AND AGAINST ESSAY

Speak about the advantages and disadvantages (=drawbacks) of a multilingual internet

in your studies.

INTRODUCTION -introduce topic Taking into account the large number of non-English
internet users, creating a multilingual internet seems to
have become a necessity. However, for people
accessing it for their studies there might be both
advantages and disadvantages.
1ST PARAGRAPH The first main advantage is obviously the fact that
- 1ST argument
IN FAVOUR having the information provided in your own native
-support the argument language makes the information easily accessible and
with justifications /
examples
usable. In addition, a multilingual internet allows
- 2ND argument students who cannot speak English to use it as well.
IN FAVOUR Consequently, in spite of not mastering a widely
-support the argument
with justifications / spoken foreign language, students are still able to use
examples the Internet to broaden their horizons.
MAIN BODY -use appropriate
linkers to connect the
ideas
2ND PARAGRAPH On the other hand, website translations are quite often
-1ST argument
AGAINST inaccurate or incomplete, so the information provided on
-support the argument these translated sites may sometimes be unreliable.
with justifications /
examples
Moreover, since using the Internet has often proved to
-2nd argument be one of the best ways for students to develop
AGAINST vocabulary and acquire fluency in English, getting all
-support the argument
with justifications / the information in their own mother tongue would only
examples prevent students from improving their knowledge of
-use appropriate
linkers to connect the
English.
ideas
CONCLUSION -summarize the main In brief, a multilingual internet offers speed and
points
-state your personal convenience to the average student, yet its efficiency is
opinion or give a often limited by inaccuracies. As far as I am concerned,
balanced opinion
I definitely prefer using the Internet in English as this
enables me to get first-hand information as well as to
practice my English skills.

4
Cambridge First Certificate Writing Exam - PART 1 - ESSAY OF OPINION :
In your English class you have been talking about foreign languages that are worth learning. Now your
English teacher has asked you to write an essay. Write an essay using all your notes and giving
reasons for your point of view.
“English is the only foreign language worth learning.” Do you agree ?
Notes
Write about : 1. studying abroad
2. travelling abroad
3. ……………..(your own idea)
INTRODUCTION -introduce topic
-state your opinion
1ST PARAGRAPH
-discuss the first given point,
considering several aspects and
sustaining your opinion with
arguments and examples.
-use appropriate linkers to
connect ideas / arguments
2ND PARAGRAPH
MAIN BODY -discuss the second given
point, considering several
aspects and sustaining your
opinion with arguments and
examples.
-use appropriate linkers to
connect ideas / arguments
3RD PARAGRAPH
-discuss your own idea linked
to the topic, sustaining your
opinion with arguments and
examples.
-use appropriate linkers to
connect ideas / arguments
CONCLUSION -restate your opinion in
different words
-summarize the main points
English is a compulsory school subject in almost all
countries of the civilized world and this might lead
to the wrong conclusion that other foreign
languages are not worth learning anymore.
Firstly, it is true that international universities
worldwide accept students only if they make proof
of mastering English skills often at an advanced
level. However, in spite of the fact that these
students study in English, they often attend
universities located in non-English speaking
countries, which means that they have to use
another foreign language in everyday life.
Secondly, being able to speak English is indeed
useful when travelling abroad but only to a certain
extent, for instance when having to deal with
authorities, hotel or customs staff that are
themselves able to communicate in English. On the
other hand, when dealing with the average local
people, speaking the native language of the
respective country, even at a basic level, might
prove far more efficient.
Finally, job opportunities can be more attractive if
one has English skills mentioned in one‟s CV.
Nevertheless, there are many people who seek
employment in non-English speaking countries,
where day-to-day life forces them to use the native
language of the country where they work and not
English.
In conclusion, when it comes to learning foreign
languages, English is certainly a very good choice
but definitely not the only choice. In fact, it all
depends on people‟s preferences, abilities and,
above all, purposes.
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UPSTREAM UPPER INTERMEDIATE UNIT 2 MOODS AND FEELINGS
WRITING FORMAL LETTERS
LETTER ASKING FOR INFORMATION

INTRODUCTION -reason for writing -I am interested in…

(express interest referring to what is
advertised and state you have some
queries/questions about it )
BODY -request information by means of indirect
questions in formal letters and by both
direct and indirect questions in informal
letters
-start a new paragraph for every new
topic
-include all information in the rubric
using full sentences and your own words
as much as possible
-explain the reason for requesting the
information so that the target reader may
understand more clearly what information
to provide
CONCLUSION -thank for assistance(=help)
-closing remarks
-I am writing with reference/regard to….
INDIRECT QUESTIONS :
-I would appreciate it if you could…..
-I would like to know..
-I am interested in finding out whether…
-I wonder if you could…
-I wonder if it would be possible for me to
-Could you please tell me if….
-Could you please let me know….
-I would be grateful if you could tell me…
-Thank you in advance for your assistance
-I look forward to your reply

You want to improve your English and have seen the following advertisement on your school notice board. Read the
letter written in response and fill in the blanks with the suitable word(s) or phrases :

School notice board Your notes

ADVANCED ENGLISH LESSONS Where ? When ? How much ?
FOR LEARNERS OF ALL AGES Course books provided?
Please contact Mr. Thompson and provide details of : Any discount ?
- your age and level of English One-to-one groups ?
- your reason for learning Any exams ?
- language courses / exams taken so far Any language certificates provided?

Dear ………………………….,

I am writing……………………….…..…….to your ……………………..… on the notice board

at the Art Highschool for a course ……… advanced English. …………….. , before I register for the
course, I ………………………..…………… if you could answer some questions.
First, I …………………….to know ………and ……. the lessons ………… as well as how
much………………… I am also …………………………...…out ……………........ pay for the
teaching materials and……………………………… any discount for the students of the Art Highschool.
In addition, ………………........tell me ……………………………. choose our tutors
individually or……… a teacher ............................ assigned for each group.
Finally, I ……………………………………………..it if you ………..…… know …………….
any exams at the end of the course and …….. language certificates ………………….provided.
As ……….the information you…………………, I am 15 and I am ………. studying English
……….an upper intermediate ………….. I have not ……………… extra language courses and I have
not ………………….. language exams ………… , but I ………………… to sit for the Cambridge FCE
exam next year. I hope that by ………………..your course I will ………………….my writing and
speaking ………
Thank you in …………………..for your……………..
I look…………………………………………….……………reply.
Yours sincerely,
Fernanda Castello
6
Read the following advertisement and the letter written in response. Fill in the blanks with a suitable word or phrase :

IMPROVE YOUR ENGLISH ! GET HIGHER LANGUAGE CERTIFICATES !

REGISTER AT RICHMOND LANGUAGE SCHOOL NEAR LONDON.
APPLY IN WRITING, GIVING DETAILS ABOUT YOUR AGE, OCCUPATION AND
REASON FOR TAKING THE COURSE. FOR FURTHER INFORMATION CONTACT
Ms ANNE BARR, HEAD OF PUBLIC RELATIONS DEPARTMENT

…………………………….,

I am writing ……………………………….. your …………………….…in „International

Business Magazine‟ to ………………….. more information ………… entry requirements for the course
……..….. English language ……………...
…………………………………………………….what language qualifications are necessary. I do
not possess the First Certificate and ……………………….….…. whether acceptance on the course
depends on having the FCE.
……………………………..………………………………………….. how far your college
……….from London and if ………………..… at all classes is obligatory or whether an occasional
absence for purposes of travel is acceptable.
…………………….the information you requested, I am 35 and I work ……. an accountant for
an international business company. I would be ……………..…….. a course which focuses …….
language development for both social and business purposes.
Thank you in ……………………… for your ……………

Yours sincerely,
Miguel Fernandez

FORMAL LETTER OF INVITATION / MAKING ARRANGEMENTS

You work at a company and your boss has left you the following note :
Please write to Mr.King, teacher at Compton Highschool. It‟s OK if they come to visit in July, but on 3rd
not on 23rd. He‟s got to confirm the date. If he doesn‟t agree, arrange for something else.
Read the letter written in response and fill in the blanks with the suitable word(s) or phrases :

Dear …………………..,

I am writing …………………Mr. Thompson, Chief Executive of “Thomson and Roberts Ltd.”

with …………………… to your letter ……………….……a class visit to our company. I am happy to
confirm that this would be ……………… in July.
………………, we would prefer it if the visit …………… conducted on July 3rd ……………… of
the 23rd . Please ………..me know if this time is not…………….…. so we can make an alternative
…………
We would be ………………..… if you could ……………this booking two weeks in ………………
………..you ………..any …………… information, please do not ……………… to ……...……..
me.
Yours sincerely,
Sharon Samuels
Head of Public Relations Department

7
You are in charge of organizing a conference and you have received this e-mail:

Dear Mrs. Smith,

I am delighted to accept your invitation. You had a wonderful idea to
organize the conference during the weekend, that is truly the only time
when I am able to leave town. My plane arrives at 10 a.m. next Friday.
Please let me know about the arrangements you have made.
Yours sincerely,
Robert Brown

Read the letter written in response and fill in the blanks with two words:

Dear………………………………,

We are very glad …………… that you will be able ………………… this year‟s conference
………….... held at Peddington University, Carlisle.
I note that your plane arrives at 10 a.m. You will …...………………….…. in the arrivals hall
……………. of our representatives and …..……...…. car to our headquarters in Kensington Road.
There you will be…………………. complete ……………………….. formalities and will
……….……….…. the necessary papers and information about the conference. After an opportunity to
relax you will then be………….……….……….. a short sightseeing tour of the city before meeting the
conference organisers for lunch at a local restaurant, where we will …..……………. by the Director
General.
We ……………..…… conference to end by 5 p.m. If you wish to leave on the 7 p.m. flight, a
taxi can …………..……… immediately. Otherwise we will be delighted ………………………. your
presence at a dinner with the other ……………………….
We look ………………………………..…….. meeting you on the 14th .
Yours sincerely,
Katie Smith
Conference Organizer

8
 FORMAL LETTER OF COMPLAINT
introduction -reason for writing Dear Sir, Dear Sir / Madam,
(stating our complaint
and giving details I am writing to complain about / to I am writing to complain about the
about when and where express my extreme dissatisfaction with fax machine I have recently purchased
the incident took the holiday apartment I rented from you from your company. The machine is an
place) on the 20th of July. I believe your Intellifax Laser 250.
advertisement was misleading in a
number of ways.
body -state your first Firstly, the apartment was by no To begin with, , when I ordered
complaint and give means spacious. The rooms were the machine I was told it would be
details ( examples, cramped and there was very little storage delivered in three weeks. However, it
reasons, justifications) space. Also, the distance from the beach took over five weeks for the machine to
was in fact ten times farther than you arrive. What is more, when it finally did
-state your second claimed. arrive, the lead was missing and I was
complaint and give Furthermore, the apartment obliged to buy one.
details ( examples, overlooked an unattractive car park in Secondly, despite the fact that the
reasons and contrast to the „great view‟ you instruction manual states that the
justifications ) advertised. In addition, the balcony machine works with plain paper, my
-state further railing was broken and the windows had printout copies are unclear and almost
complaints as shown no curtains. impossible to read. I find that the only
above Finally, the kitchen was poorly way that I can get a clear printout is by
equipped and a lot of essential items using a very expensive brand of paper.
were missing such as plates and Moreover, although I am using this high
saucepans. Consequently I refused to quality paper, the machine continuously
remain any longer and returned home jams.
after three days.
conclusion -state what action you As you can imagine, I am quite I would appreciate it if the
expect to be taken disappointed and I feel I am entitled to a machine could be replaced as soon as
e.g. demand a refund / partial refund in addition to an apology possible. I also expect a full refund of the
a replacement / for the inconvenience caused. money paid for the missing lead. I hope
an apology etc. I look forward to receiving a prompt that this matter will be resolved as
-state what you intend reply. / I insist that this matter be dealt quickly as possible.
to do if your demands with promptly.
are not granted Yours faithfully, Yours faithfully,
-closing remark Sandra Folkstone William Stern

LETTER OF APOLOGY
introduction -state the reason for writing Dear Sir,
(apologize making reference to I am writing in response to your letter in which you complain
about the poor services in our hotel. Please accept our sincere
the inconvenience caused ) apologies for the inconvenience caused.
body -take full / partial responsibility We take full responsibility for everything that happened.
and explain what caused the There was some confusion which led to a misunderstanding
between our departments and this is why your laundry was taken
inconvenience, what measures to another room. We have recovered it and we have made
you have taken arrangements to send it back to you as soon as possible.
Furthermore, we have replaced the maids working on the
floor where you usually rent a room so that no such mistakes may
happen in the future. In addition, we have instructed all our staff to
pay more attention to their duties and be more prompt in attending
our guests.
conclusion -apologize again and offer a We hope you will forgive our regrettable error and we
compensation assure you that we will do our outmost to compensate you. Please
accept a complimentary meal voucher to be used at your
-express hope you remain on convenience. We look forward to having you as our guest again,
good terms Yours faithfully,
-closing remarks Mark Jones
Hotel Manager

9
Fill in the blanks of the letter with the words and phrases in the box. Use each word or phrase only once.

consideration therefore not only suggest while with nevertheless

embarrassed take furthermore result although since but also
expect advisable regarding similarly attention well-deserved concerned
express

Dear Mr. Steward,

I am writing to …………… my disappointment ……………..the quality of food and service I

received at your restaurant yesterday evening.
………………………..your food is usually of a very high standard, I felt that, on that occasion,
the meal left a lot to be desired. The preparation and presentation seemed hurried and careless. As a
…………………. , neither my guest nor I felt inclined to finish our meal.
………………………. , the service was not what I have come to ………... from your
establishment. The waiter was rather inattentive and slow, ………………. in taking our order
…………………… in bringing the dishes. ………………….. the reason for my visit was to entertain a
client, I was somewhat disturbed at the apparent fall in standards. On the basis of my previous
experience of your restaurant, I had promised my guest an especially memorable dinner and was thus
deeply ……... to be proved entirely wrong.
Might I suggest that, as the manager, it would be ………………………. for you to oversee the
preparation of food personally. …………………….. I realize the work involved in running a restaurant
is very demanding, I ………………… feel that the standard of the food served is of utmost importance.
I would recommend, …………….. , that you give this matter your urgent …………………….
………………….. the service, I would ……………… that you speak to the waiter
……………… to ensure that other customers are not …………… inconvenienced. This would help
your restaurant maintain its ………………………… reputation.
I hope you will ……………… my comments into ………………………..

Yours sincerely,
P.A. Hogan

Rewrite the following letter in an appropriate style using the expressions in the box. Use each
word or expression only once.

totally inappropriate benefited from a proper education entitled comes from a poor social
background demand compensation doesn‟t seem qualified caused suggest insist
dealt with treats complain moreover take the matter first-rate
inconvenience attend what she is supposed to unfairly

Mr. Headmaster,
I want you to know that I don‟t like my son‟s teacher and I‟ll tell you why, because she behaves
as she shouldn‟t, that‟s why.
She gives my son low grades and makes fun of him in front of his classmates just because his
father‟s not loaded and hasn‟t been to fine schools.
And that‟s not all. I can tell you she doesn‟t know the first thing about what you‟re paying her to
teach. I mean I‟ve read my son‟s notes when he told me he didn‟t understand a thing of what Ms. Hayes
had told them and I don‟t blame him. You‟d better go to one of her classes and see for yourself.
Now, my boy‟s got the right to go to a fine school and to be treated with respect. Tell Ms. Hayes that
next time she picks on my boy I‟ll sue her and ask for money to make it up to my son for everything
she‟s put him through.
You‟d better sort this out, the sooner, the better.
10
 Dear Sir,

I am writing to …………………….about my son‟s teacher whose behaviour is…………………

Ms. Hayes gives my son low grades and makes fun of him in front of his classmates just because
his father ……………...………………………………and hasn‟t……….………………………………
………...., Ms. Hayes….................................... for …………………………. teach. I read my
son‟s notes when he told me he didn‟t understand a thing from what she had taught them and I don‟t
blame him. I ……………..…………that you go to one of her classes and see for yourself.
My son is …………..……to …………….. a ……..….…….. school and be treated with respect.
I …………… that you tell Ms. Hayes that next time she …………………..… my son
…………………… I will ………………………. to the court and ………………… a financial
……………….. for all the ……………….. she has ………………… him.
I hope this matter will be…………………………. promptly.

Yours faithfully,
James Brown
Underline the right word or phrase from the letter written in response to the one above.
Dear Mr. Brown,
Please accept our apology / apologies for the incident / event which involved / implied your son and one of our
teachers.
We assure / ensure you that we have taken the necessary measures / actions to solve the problem. Ms. Hayes has been
warned / threatened to refrain / prevent from making any comments about your family‟s background, status or education.
Nevertheless / Though, we advise / advice you to instruct your son to behave properly. He has been extremely
disobedient, impolite / unpolite and disruptive. In your letter you fail / ignore to mention the numerous instances when your
son was responsible / guilty for causing a lot of inconvenience / incidents to both teachers and classmates.
Furthermore / On the other hand, you are strongly / highly recommended to allow / let your son to benefit from
counselling sessions / counsellors which are available / hired in our school. In addition / As a result, if you could also
attend / frequent these sessions, this would definitely / decisively help us deal / handle with the matter.
We hope / expect that you will forgive / forget our teacher‟s inappropriate / inconsiderate remarks and that your son
will overcome / overpass his difficulties in adjusting to the learning environment / medium in our school.
To make up / make out for the incident / event please accept two free tickets to the Freshmen‟s Ball.
Yours sincerely,
James Wringler
Headteacher of Layton College

Fill in the blanks with words derived from the words in brackets :
Dear Sir/Madam,

I am writing with ………………..(REFER) to an advertisement which ………………(REGULAR) appears in your

newspaper ………..…..(CONCERN)„Stubbs Builders‟ renovation services.
I have……...……. (RECENT) hired them to carry out renovations to my house and found them to
be….……………….…(THOROUGH) ………..……….(RELY) and……………………(PROFESSION), in direct contrast
to the claims made in their advertisement.
Furthermore, despite advertising prompt service, the company was in fact ……………..(RESPOND) for
………………………… (CONSIDER) delays and…………………………………(CONVENIENT).
Therefore I suggest that you ……………………..(DRAW) the advertisement on grounds that it is ……………(LEAD).
I would be happy to supply you with further details, should you wish to contact me.
Yours faithfully,
N.B.Roberts

11
UPSTREAM UPPER INTERMEDIATE UNIT 3 MAKING A LIVING
WRITING AN OPINION ESSAY
►Baccalaureate Exam :
Comment upon the following statement :/To what extent do you agree with the following statement :
“Young people have more employment opportunities abroad”.
Give arguments to sustain your opinion.
►TOEFL Exam :
Do you agree or disagree with the following statement ?
“Young people have more employment opportunities abroad”.
Use specific reasons and details to support your answer.
►IELTS Exam : Write about the following topic :
“Young people have more employment opportunities abroad”.
To what extent do you agree or disagree ?
Give reasons for your answers and include any relevant examples from your own knowledge and
experience.

INTRO-
-introduce topic Nowadays more and more young people choose to move
DUCTION -state your opinion abroad, hoping for a better job, for more money or a higher
living standard. Even though leaving your country for
economic reasons might not be the best choice in terms of
morality, I have to agree with people who do so.

MAIN -topic sentence : To begin with, one of the main difference between
BODY
st present the 1st argument to sustain people's mentality in our country and people's mentality
1 your opinion
para- -supporting sentences :
abroad, is the respect and the recognition that people in
graph support the argument with other countries show for work. Hard work and the time
justifications/ explanations /examples spent on it is rewarded. It is a well known fact that abroad
-use appropriate linkers to connect you are rewarded better for the same job than in our own
ideas / arguments country.
-topic sentence : Moreover, many companies abroad offer training
2nd present the 2nd argument to
para- programmes for their employees and a lot of bonuses such
sustain your opinion
graph -supporting sentences :
as attending fitness sessions, spending holidays in exotic
support the argument with places and professional exchanges. All these help people
justifications/explanations / examples feel accomplished both on a personal and professional level.
-use appropriate linkers to connect
ideas / arguments
-topic sentence : present the However, when taking the decision to move abroad, some
3rd opposing viewpoint young people tend to delude themselves, thinking that they
para- -supporting sentences :
will earn a lot of money just by doing nothing. They chase
graph -present arguments that could
support the opposing viewpoint the dream of fortune and lose all they have. Nevertheless,
and CONTRADICT them with few exceptions, young people who work hard and
-explain why you still stand by spend their income wisely can actually achieve success
your viewpoint abroad.
-use appropriate linkers to connect
ideas / arguments
CON-
-restate your opinion in To sum up, going abroad can be a very good idea to boost
CLUSION different words your career but only if you are hardworking and willing to
- summarize the main points sacrifice time and effort to reach your goals.

12
 LETTER OF APPLICATION FOR A JOB
Introduction -reason for writing Dear Sir/ Madam, Dear Sir / Madam,
-include the name I am writing in response to
of the job, when your advertisement in yesterday‟s I am writing to apply for the
and where you saw Students‟ News. position of part –time salesperson you
it advertised I would be grateful if you would advertised in this week‟s Herald‟s.
consider my application for the
vacancy in your London office.
Body -your age, present I am a seventeen-year-old student at Highgrove College.
occupation and I am currently studying for my A-levels in Business Studies, Law and
qualifications Economics. I have a full driving licence and a Cambridge Certificate in
Advanced English.
-say why you want I am particularly interested in this job as, when I leave school, I plan to
the job study business administration and this would be a perfect opportunity for me to
gain some experience.
Although I have no formal For the past two years I have been
experience, I have often helped out in working as a part-time shop assistant
-experience the family business, where I have at………………….
been responsible for duties such as Prior to this / Previously I worked at …
filing and taking telephone messages. on Saturday mornings for one year. In
both of these positions I was
responsible for sales and customer
services, which included dealing with
customers‟ queries.
-skills and personal As far as my personality is concerned, I would describe myself as
qualities which industrious and motivated. I am a sociable person and I enjoy working with
make you suitable others as part of a team. I also believe I am capable of working alone and able to
for the job use my own initiative.

-mention you I enclose a reference I enclose a reference from my

enclose a CV from my teacher of…… present / former employer.
and/or references
from your teachers
or former/present
employers
Conclusion -mention the If you wish me to attend an If you wish to discuss my
possibility of interview, I am available any time at suitability for the job I am available for
further contact your convenience / on weekday an interview any time at your
(e.g. availability afternoons. Thank you for convenience. Thank you for
for an interview) considering my application. considering my application. I look
-thank for I look forward to hearing from you. forward to hearing from you.
considering your
application Yours faithfully, Yours faithfully,
-closing remark Caroline Preston Caroline Preston

Read the following letter of application and fill in the blanks with one word :
Dear Sir / …………………….,
I would like to ……………for the ……………..of assistant at your art gallery. I saw your …………………
in The Guardian on June 12.
As you will see from my ……………, I have all the ……………………you require: a degree in art history and
several certificates in foreign languages.
I also have five year ………………of similar work at a small local gallery in my home town, Carnforth. While
working there, I was …………….for contacts with buyers both face to face and via the Internet.
My computer………………include using all the applications in both MS Office and Open Office.
I look …………………to meeting you in person. Please contact me at any of the e-mail addresses or telephone
numbers listed in the CV to arrange for an…………
Yours faithfully,
Sharon Collins

13
Complete the following letter using the words and phrases in the box :
you will consider my application I am particularly interested enable faithfully
I saw your advertisement in I have studied I have no direct experience
hearing from you when I leave school spend most of my free time
I would be able to start I would like to apply as well as
forward available enclose convenience also
Dear Sir / Madam,
……………………………………. our local newspaper and ……………... for the position of camp helper in
your summer camps in the USA.
I am 17 years old and I come from Buenos Aires in Argentina. I speak English fluently
as………………………………………..it at school for 5 years.
……………………………………………….in finding a job in an English speaking country
as,…………………………….., I would like to go to university and maybe become an English teacher. Working in a
summer camp in the USA will …… me to gain experience with children ……………….… to improve my English.
I am very fond of sports and I ……………………………………. playing
tennis, handball and football. I am ………………. a good swimmer.
Although ………………………………….in working with children, I have three young brothers and I often
babysit for my neighbours‟ children.
……………………………………working any time after June the 30 th.
I am …………………….. for an interview any time at your ………………
I ……………. references from my English and P.E. teachers and a CV.
I hope that……………………………………………………………………
I look …………………………. to……………………………….…..……
Yours ………………………..,
Ana Maria Caravello

14
 LETTER OF APPLICATION FOR A COURSE / SCHOLARSHIP
Introduction -reason for writing Dear Sir/Madam, Dear Sir/Madam,
-include the name of the I read your advertisement I read your advertisement in the
course, when and where in the „Study in the UK‟ magazine „Study in the UK‟ magazine and I
you saw it advertised and I would like to apply for one would like to apply for one of your
of your intensive summer courses. scholarships.
Body -your age, present I am a seventeen-year –old student at a prestigious highschool in ….
occupation and I am currently studying for my A levels in….. / my major school subjects
qualifications are…

-give the required details

about your skills, I am fluent in English and French/ My level of English is advanced and I
experience, level of ……, also have a good mastery of French. I hold an ECDL (European Computer
Driving License).

-mention some of your I have won several prizes in local competitions between high schools
most important such as the first prize in an essay writing competition in September last year.
achievements (if they are
relevant)

-say why you want take / I would like to take that course I would like to get this
follow this course or why as I intend to sit for a CAE exam scholarship in order to be able to study
you want /need / and I feel this course would give at a college in England. This would be
would deserve me the opportunity to expand my a good opportunity for me to improve
the scholarship knowledge of English and of my knowledge of English and of the
English culture. I am particularly English culture. I intend to become an
interested in improving my writing English teacher, therefore I will be able
and speaking skills. to share all the information and
experience
I have acquired attending this course.
-skills, interests and As far as my personality is concerned, I would describe myself as
personal qualities which industrious and motivated. I am a sociable person and I enjoy working with
make you suitable for the others as part of a team. I am fond of studying foreign languages and History.
course / scholarship I like being organized and having a balanced timetable.

-enclose references
(if required) I enclose a reference from my teacher of……

conclusion -mention the possibility If you wish me to attend an If you wish to discuss my
of further contact interview, I am available any time at suitability for the course/ scholarship,
(e.g. availability for an your convenience / on weekday I am available for an interview any
interview) afternoons. Thank you for time at your convenience. Thank you
-thank for considering considering my application. for considering my application.
your application
-closing remark I look forward to hearing from you. I look forward to hearing from you.

Yours faithfully, Yours faithfully,

Caroline Preston Caroline Preston

15
 REPORT CONTENT

A REPORT PRESENTS AND EVALUATES ASPECTS OF A SITUATION / EVENT,

QUALITIES OF A PERSON / PLACE ETC. IN ORDER TO MAKE A JUDGEMENT AND
RECOMMENDATIONS FOR IMPROVEMENT

The ideas are linked by means of :

Linkers of contrast : however, nevertheless, although / though /even though
Linkers of addition : moreover, furthermore, in addition
Linkers to list points: first(ly), secondly, finally
Linkers of cause and result : therefore, as a result, thus, consequently
Linkers of conclusion : in conclusion, to sum up, in brief, on the whole, all in all

REPORT LAYOUT REPORT PLAN

To:…………………... -NAME, POSITION
From:……………….. -NAME, POSITION
Subject:……………... -WHAT THE REPORT IS ABOUT
Date:…………………

Introduction/Purpose INTRODUCTION :
The aim / purpose of this report is to......... - AIM AND CONTENT OF THE REPORT

__________________ MAIN BODY :

-PRESENTATION OF CURRENT SITUATION

__________________
__________________ - SUGGESTIONS FOR IMPROVEMENT

-EACH ASPECT IS DISCUSSED IN A

__________________ SEPARATE PARAGRAPH
__________________
- EACH PARAGRAPH HAS A HEADING
Conclusion
__________________ CONCLUSION :
__________________ - OVERALL ASSESSMENT OF CURRENT
SITUATION
- SUMMARIZING SUGGESTIONS

OBSERVATION :
-instead of the heading at the beginning of the report (To: ….., From : ……..,
Subject : …….., Date……..) you may simply give a title to your report if the task instructions allow
that.

16
TASK :You are Jennifer Riley, the manager of “Bliss Health Spa”. The owner of the spa, Tony
Hadley, would like to improve the spa‟s image and has asked you to write a report assessing the
current situation and suggesting possible ways in which the spa might be upgraded. The report
should contain information on the spa‟s customers, facilities and pricing policy.
CHOOSE THE MOST APPROPRIATE HEADING :
A B C
To: Tony Hadley, Proprietor of “Bliss Health Spa” To: Mr.Tony Hadley, Proprietor of “Bliss Health To: Mr.Tony Hadley, “Bliss Health Spa”
From : Jennifer Riley, manager Spa” From : Jennifer Riley, Manager
Subject : “Bliss Health Spa”- Assessment of From : Jennifer Riley, Manager Subject : “Bliss Health Spa”- Suggestions
customers, facilities and pricing policy Subject : Upgrading of “Bliss Health Spa” Date :
Date : Date :
WRITE THE HEADING OF THE FIRST PARAGRAPH AND CHOOSE THE MOST
APPROPRIATE VERSION :

A B C
The purpose of this report is to assess “Bliss Health The purpose of this report is to assess The purpose of this report is to make
Spa” and to suggest ways of improving the overall conditions in “Bliss Health Spa”. suggestions for improving the image of “Bliss
image of the spa. Health Spa”.
WRITE THE CORRESPONDING HEADING TO EACH OF THE FOLLOWING PARAGRAPHS
AND FILL IN THE BLANKS WITH THE APPROPRIATE LINKING WORDS. DO NOT USE
THE SAME LINKING WORD MORE THAN ONCE.

The spa has a standard number of customers, mostly middle-aged businessmen who mainly use the sauna and
massage facilities. ___________________, these members tend to visit the spa only at weekends or in the
evenings. The spa would benefit from a wider range of customers, including young people and women who
would be free to attend the spa during the week and in the daytime.

At present, the spa does not offer enough facilities to attract a wide and varied clientele.
__________________ the massage, gym, sauna and pool facilities are satisfactory for the current members,
they will require expansion and renovation if a wider variety of customers is expected to attend the spa.
____________________ , it will be necessary to offer beauty treatments and natural therapies in order to
make the spa appealing to female members as well. ______________, the large grounds surrounding the spa
should be used to provide outdoor activities such as golf and riding.

The spa‟s prices are reasonable. There are also plenty of discounts available for full members. If we charged
higher prices, we would lose many existing customers. ____________________, I suggest we offer two forms
of membership: simple membership, which would allow holders to use only the sauna, the pool and the gym
and exclusive membership, with a higher fee, which would allow access to all facilities. ________________,
members who cannot afford the higher prices will still be able to attend the spa.

________________________, the current facilities, ____________________ in a satisfactory condition,

require expansion and renovation. _________________, a two-level membership system would attract more
customers to the spa and the higher prices charged for exclusive membership would cover the costs of the
improvements we need to make.

WHICH OF THE FOLLOWING PLAN APPLIES TO THE REPORT ABOVE ?

A B
INTRODUCTION : AIM OF THE REPORT
INTRODUCTION : AIM OF THE REPORT MAIN BODY : PRESENTATION OF CURRENT SITUATION
MAIN BODY : PRESENTATION OF CURRENT SITUATION (EACH ASPECT IN A SEPARATE PARAGRAPH)
AND CORRESPONDING SUGGESTIONS FOR CONCLUSION : OVERALL ASSESSMENT OF CURRENT
IMPROVEMENT FOR EACH ASPECT SEPARATELY SITUATION AND SUGGESTIONS FOR
CONCLUSION : OVERALL ASSESSMENT OF CURRENT SITUATION IMPROVEMENT
AND SUMMARIZING SUGGESTIONS

17
Task : You are part of a student committee looking into ways of improving the facilities in your
place of study. You have been asked to write a report summarizing some of the suggestions made by
people you have interviewed as part of your research. You have made a note of comments made by
three groups of people.
Students
-more self-study rooms with computers
-canteen menu never changes
-more students than last year, so sports centre always overcrowded
Staff
-more car park spaces for staff (away from students’ and visitors’ areas)
-each staff member should have own computer – having to share led to inefficiency
-canteen overpriced
Visitors
-clearer signposts to Reception and Department offices
-more car parking for visitors
Read the report written in response to this task and give appropriate headings to each
paragraph, fill in the blanks with the ONE word and form words from the words given in
brackets:

Report on (improve)…………………. college facilities

The ………………….of this report is to ………………..ways in which college facilities could be

improved for ………………… , …………………… and …………………… The report is
…………………..on comments from these three groups.

……………………students ………………staff commented on the need for increased (provide)

………………….. of computers. Students would welcome more study areas
(equip)………………….. with computers , ………….. staff felt (strong)………………. that they
would work more (efficient)…………………… if they …………. their …………….computers.

Staff expressed the view that the cost of food in the canteen was (necessary)………..….. high and
recommended a (reduce)…………………. Students did not mention price, ………… they would
appreciate a wider (choose)…………………of food.

(Satisfy)……………………..with car parking facilities was expressed ……... staff and visitors.
Staff would like reserved spaces away from other parking areas, ……………… visitors would be
grateful ……………. extra spaces to be made available to them.

Students suggested that the gym and other sports facilities ………………be (large)…........................
to take account of this year‟s increase ……… student numbers. …………………………., visitors
would like important places ……….. as the main reception to be more (clear)………………
signposted.

I would recommend implementing all the suggestions listed ………………..except

…………providing more car parking spaces. It is clear from past experience that demand in this area
is never satisfied. I would suggest that drivers ……………..make alternative travel
(arrange)………………

18
Task : As supervisor of a children‟s camp, you have been asked by the managing director to assess
one of the group leaders who is being considered for promotion to group coordinator. Write your
report, describing the employee and saying whether you would recommend him / her for the
position.

Read the report written in response to this task, give appropriate headings to each paragraph,
underline the most suitable phrase and form words from the words given in brackets

To : John Wood, Managing Director

From : Amanda Hall, Camp (supervise)…………………
Subject : (assess)……………………….of Victoria Collins
Date : 14th August 2014

As requested, this report is an (assess)……………………of the (suit)………………… of Victoria

Collins for (promote)…………………..to group coordinator. The report summarizes her personal
qualities, (lead)………………… qualities and work-related (achieve)………………………, on the
basis of which her (suit)…………………….. will be judged.

Victoria is a very enthusiastic member of staff who is always (please)…..……….and

(consider)……….… and whose (punctual)…………………record is commendable. She has
proved herself to be (rely)………. and (help)……………….. with a positive attitude towards all
aspects of her work. For this she is respected and admired by her colleagues. In addition /
Nevertheless she has a wonderful rapport with children. Even if / In spite of having a tendency
towards timidity, this does not seem to have affected the quality of her work.

Despite / Although Victoria has been employed here for a short time, she has already demonstrated
good (lead)………………….qualities. Despite / Although her shyness, she has nonetheless /
moreover shown that she possesses the (able)………………..to assert herself over her group in a
(construct)………………. way (when)……………… the need arises. Her organizational skills
are (stand)…………… To sum up / Furthermore, she is able to work in a calm and methodical
manner to achieve the desired results quickly and efficiently, even under pressure.

Over the course of this summer, Victoria has voluntarily taken on many extra
(response)……………….. involving the planning and organization of new
(entertain)……………………. For instance / Therefore she has recently helped to plan a series of
new activities which proved extremely (success)………………. and also very popular with the
children. For example / Moreover, many of her innovative ideas have been added to our
(exist)……………….. programme, despite / thus providing group leaders and camp guests with a
much wider (vary)……….. of activity options to choose from.

Finally / In conclusion, I (strong)…………………recommend that Victoria should be promoted to

the position of group coordinator. I feel she is an excellent candidate for this position and would be a
(value)…………………addition to the team.

19
Task : You are working for an international company. Your manager has told you that there is a sum
of money available for making improvements to the office. He has asked you to write a report saying
how your work colleagues feel about conditions in the office and recommending changes.
Read the report written in response to this task and give appropriate headings to each
paragraph, underline the most suitable phrase, fill in the blanks with ONE word and form
words from the words given in brackets.

Report on office (work)……………………. conditions

The ………….of this report is to sum up / outline the attitudes of the (employ)…………..………..
to (work)………………………… conditions in the office and to make recommendations / give
ideas for improvements.
Office environment / facilities
A number of people talked about / mentioned the temperature in the office. They felt that the
(heat)………………………….. system should not be kept so high in the winter and that the air
conditioning could be turned down in the summer. They suggested that a policy change here could
participate in / contribute towards protecting the environment. ……………………. , some people
complained of eye strain which they feel could easily be due to the (light)……………….. I suggest
that we ask / consult an expert to ensure / make sure that every (employ)……………… works
with comfortable, healthy (light)…………………….

The furniture is generally / usually considered to be fine / satisfactory. ……………………… , the

relaxation area could be improved / bettered with more comfortable seating ……….. as sofas. This
would create / lead to a space for informal discussions and exchanges / swapping of ideas which
might well be helpful / beneficial to the company.

I would recommend implementing / performing all the changes summarized / outlined above
………… they will help to retain staff and improve their productivity.

20
Task : As a member of a cultural organization, you have been asked by a Commissioner of the
European Union to write a report on the popularity and influence of English language programmes in
your country, making recommendations to the government of your country regarding these
programmes. Read the following report that has been written in response to this task, give
appropriate headings to each paragraph and fill in the blanks with one of the following words and
phrases :

ACCOUNTED FOR, THE AIM, AS A CONSEQUENCE, DUE TO, MEANS, MEANT,

RESULTED, SO AS, BEING, THE EFFECT, THE RESULT, WHILE, HEAVILY, MOREOVER,
HOWEVER, AS

TO : Mr. Alfred Jenkins, E. U. Commissioner

FROM: Adela Albu, college student, member of “Cross Cultures” organization, Romania
SUBJECT :English language TV programmes in my country
DATE : 12 th March 2014

…………………….of this report is to comment on the popularity of imported English language

television programmes in Romania, explaining how they affect local culture and recommending
changes that could be made in the way these programmes are shown.

Approximately fifty percent of the programmes shown on TV in my country have been made in an
English speaking country. The popularity of these programmes can be
……………………………..by their larger budgets, which…………………..they are generally more
spectacular than locally made programmes and may include internationally famous stars in their
casts. On most channels, viewers can choose which language they wish to watch the programme in,
with ……………………that people with a good command of English tend to watch programmes in
their original versions.

The popularity of English language programmes has …………………….that it is hard for local
programme makers to compete, given their limited budgets. …………………………………, local
culture has been …………………. influenced by American values of consumerism.
………………………., exposure to mistranslations of English language films has ………………..
in words in our language …………………….. used with new or wrong meanings.
……………………………, English language programmes have also had a positive effect,
…………………. people have become more open-minded and ready to change or accept change
………… the fact that they see other ways of living and thinking.

I would recommend subsidizing national television companies………………………..to encourage

them to make more quality programmes. This would have ……………………….of reducing our
reliance on imported programmes …………………at the same time promoting local values and
culture.

21
Task : The local MP (Member of Parliament) has asked students to assess the recycling facilities in
your hometown and make suggestions for improvements. Read the report that has been written in
response to this task and fill in the blanks with an appropriate word or phrase :

To : Mr. John Cummings. Local MP for Durham County

From : Melinda Douglas, student of Durham County Secondary School
Subject : ……………………………………………
Date : 14th March 2014

……………………………………………..is to ………………………………..the
……………………………………………… and to …………………………………….

………………………………………..the fact that there is a recycling programme in our town, there

are only five bins in the town centre. Taking ………………………………… the number of the
inhabitants and the amount of rubbish we produce, these are …………………………..not enough.
At …………… twenty or thirty bins are needed to allow all our rubbish to be recycled.

Most recycling bins have been put in inconvenient places and …………………………. they are not
so frequently used. People would be more willing to recycle their rubbish if the bins could be put in
more …………………………places, …………………… outside the local supermarkets or near
schools.

………………………………………………………………, the recycling bins are always

overflowing with rubbish ……………… they are only emptied once every two weeks.
……………………………, people throw their recyclable rubbish into ordinary dustbins. The
collection schedule of the bins should be changed to once a week.

…………………………………………………most people are concerned about global warming and

air pollution, the public need to be made more …………………….of the environmental problems
caused by the amount of rubbish we produce. This could be done effectively ………………an
advertising campaign on local TV and radio stations, as well as billboards, posters and leaflets.

……………………………………up, local authorities in our town could certainly do a lot more to

improve recycling efforts ……. installing more numerous and more conveniently located recycling
facilities. …………………………………, raising environmental ………………………….through
an effective and constant advertising campaign is also of the utmost importance.

22
UPSTREAM UPPER INTERMDIATE UNIT 4 MAKE YOURSELF AT HOME
FORMAL LETTER MAKING SUGGESTIONS
-greeting
-reason for writing = making reference to the input,
express interest, appreciation // concern and announce
you have suggestions to make
- at least two or three paragraphs, each referring to a
different problem about which suggestions are made
followed by the expected results
Making suggestions :
- (I think ) It would be a good idea to / if…
- If we / you were to…
- I think the best thing would be to…
- One / Another suggestion is / would be to…
- Perhaps we / you could…
- I suggest/recommend +vb+ING
- I suggest (that)+subject+(should) short infinitive
- If +past simple, …..would + vb 1(if clause type 2)
Expected result :
- This will / would mean that…
-This will/would lead to…/This will/would result in
- As a result…
- Then, / This way, …
- By doing this,…
- The result / effect of this would be …
-link the paragraphs with the appropriate connectors
-express hope your advice is / will be useful / taken into
consideration
-closing remarks :
e.g. - a wish (e.g. wish the person good luck, wish
to get in touch soon etc.)
- an urge / encouragement
Dear Sir / Madam,
I am writing to say how much I enjoyed /I am
writing to congratulate you on the recent Ideal Homes
Exhibition and to make / put forward one or two
suggestions for next year.
Firstly / To begin with, the ideas for the living
rooms were really / truly impressive. Perhaps in future years
we could see a similar emphasis placed on other rooms in
the house. One suggestion would be to feature more ideas
for bathrooms and I am sure many of your visitors would
welcome inspiring ideas for kitchens and dining rooms as
these would give potential buyers an overall picture of the
house they would like to live in.
Secondly, although / despite the fact that the ideas
for protecting the environment were very well presented, I
think it would be necessary to include a feature about
gardens as well. This way people would be able to design
their outdoor areas in a way which actually benefits the
environment.
Finally / Lastly, I recommend that you extend the
duration of the exhibition and reduce the cost of the tickets.
If you were to remain open for a minimum of one week,
more people would be able to visit it. What is more / In
addition, if it were cheaper, then this would attract visitors
from among the average people and thus the exhibition
would prove to be a really profitable event for more than a
select few that can afford to spend money on other things
besides bare necessities.
I hope that you find the above suggestions helpful /
useful and I look forward to attending next year.
Yours faithfully,
Emma Brown
23
Read a students‟s letter making suggestions for ways money could be spent to improve their school.
Complete the gaps using the following phrases :

IN ADDITION OUTLINED BELOW ONCE AGAIN

THE ABOVE RECOMMENDATIONS
THE SECOND POINT I WOULD LIKE TO MAKE IS ABOUT
TO BEGIN WITH AS FOR
ANOTHER IMPORTANT ISSUE TO TAKE INTO CONSIDERATION CONSEQUENTLY
IT IS THEREFORE ESSENTIAL THAT LASTLY, I SHOULD MENTION THAT
THERE IS ALSO

Dear Mr. Newton,

I am writing on behalf of the students of Saint Paul‟s College to express our gratitude for your most
generous donation to our committee. ______________________ are some suggestions for
improvements that could be made to our school.

_______________________, the library building is very old and in need of complete renovation.
________ it contains very old chairs and desks and most of them are dirty.
_____________________, the library is not really suitable for studying in. ______________the
variety of books, students often complain that they cannot find what they need.
_____________________dissatisfaction with the early closure. Perhaps if extra staff were hired,
opening hours could be expanded.

_________________________________________________________the lack of a fully equipped

computer center, which is shameful for a modern school as today‟s jobs demand computer
skills.________________
up-to-date computers are purchased immediately.

________________________________________________is our sports facilities. It would be

marvellous if we could build a sports hall or even indoor tennis courts and maybe a swimming pool.

__________________________________________________the café cannot be used for special

events, as it is small and tastelessly decorated.

____________________________________aim to present students‟ suggestions for necessary

improvements. I hope they will prove to be of assistance when it comes to your decisions.
______________ my fellow students and I thank you for your amazing offer.

We look forward to hearing from you.

Yours sincerely,

Cristina Stamouli

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