TM Portfolio Mar 11 Final

SAINT CLARE POLYTECHNIC SCHOOL OF
BURAUEN INC.
Bgry. Maghubas, Burauen. Leyte
ACKNOWLEDGEMENT
I would like to express my appreciation to the authors whose written
works are included in this compilation. Their work will certainly inspire and
guide me in my write up. I welcome information leading to the rightful
sources as well as to the owners of copyrighted materials, RAE SONIA M.
BATAN, thank you.
Heartfelt appreciation and likewise extended, to my training school
and my trainer, DR. JACQUELINE S. DE PAZ of St. Claire Polytechnic
School of Burauen Inc. for her support and mentorship while making this
output. To our facilitators MRS. JANE AUBREY MASAM TINDOY and MS.
CLAUDINE ALYXA M. CREBILLO, for continuing support and patiently
assisting and facilitating in making this material and other relevant matters.
My deepest gratitude to the provider of this scholarship training, the
TESDA REGION VIII ADMINISTRATION.
Finally, I deeply appreciate the support of my family for the never
ending support and trusting me in achieving this.
Above all, I thank God, Almighty, for enlightening and guide me in my
life. I thank Him for giving me this gift of wisdom and patience. THANK YOU
That in all Things, God May be Glorified!
Date Developed:
COMPUTER SYSTEM JANUARY3, 2020 Page |
Developed By: 1
SERVICING NCII ANASTACIO V. ESIC
BURAUEN INC.
CERTIFICATION
TO WHOM THIS MAY CONCERN:
This is to certify that all collected information stated in this

complication are research and comply with proper acknowledgement in the
references and duly prepared by the trainee for the purpose of workshop
output in Trainer’s Methodology 1.
ANASTACIO V. ESIC
Trainer’s Methodology 1 Trainee
Date Developed:
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TABLE OF CONTENTS
Cover Page ………………………………………………………………………….. i

Title Page ………………………………………………………………………….. ii
Acknowledgement ………………………………………………………….. iii
Certification ………………………………………………………………….. iv
Table of Contents ………………………………………………………….. v
A. Plan Training Session
B. Training Needs Analysis Forms

1. Learning Style …………………………………………………………. 3
2. Data Gathering Instruments for Trainees Characteristics …. 7
3. Self-Assessment Checklist Form 1.1 …………………………. 10
4. Relevant Training Certificate …………………………………. 16
5. Evidence of Current Competencies Acquired
Related to Job/Occupational Form 1.2 …………………. 21
6. Summary of Current Competencies Versus
Required Competencies Form 1.3 …………………………. 24
7. Training Needs Form 1.4 …………………………………………. 27
8. Pre-Test …………………………………………………………………. 28
9. Answer Keys of Pre-Test …………………………………………. 34
C. Session Plan
Session Plan ………………………………………………………… 36
D. Competency Based Learning Material

1. How to use this Competency Based Learning Material … 45
2. Competency Based Learning Materials ………………………… 46
3. Module Content ………………………………………………… 47
4. Learning Outcome Summary ………………………………… 48
5. Learning Experience ………………………………………………… 49
6. Information sheet 7.1-1 and Self- check 7.1-1 ………………… 51
7. Operation sheet 7.1-1 and
Performance Criteria Checklist ……………………………….. 59
8. Information sheet 7.1-2a and Self-check 7.1-2a ……………… 61
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9. Information sheet 7.1-2b and Self-check 7.1-2b ………... 72

10. Task Sheet 7.1-2 and Performance Criteria checklist …… 84
11. Information sheet 7.1-3 and Self-check 7.1-3 ………… 87
12. Task Sheet 7.1-3 and Performance Criteria checklist …… 95
13. Information sheet 7.1-4 and Self-check 7.1-4 …………….. 98
14. Job Sheet 7.1-4 and Performance Criteria Checklist ........
106
15. Definition of Terms …………………………………………
110
16. References …………………………………………………….…..
112
E. Power Point Presentation
F. Institutional Competency Assessment Instrument (ICAI)

1. Evidence Plan ………………………………………………………….
164
Refer to Evidence Plan
2. Specific Instruction to Candidate ………………………………….
165
Refer to SPECIFIC INSTRUCTIONS TO CANDIDATES

3. Table of Specification ………………………………………………….
166
4. Written Exam ………………………………………………………….
167
5. Answer Key ………………………………………………………….
172
6. Rating sheet for Demonstration ………………………………….
174
7. Rating sheet for Oral Questioning ………………………………….
175
8. Post Test ………………………………………………………….
177
9. Answer Key ………………………………………………………….
183
10. Training Program Evaluation ……...…………………………...
184
11. Inventory of Training Resources……………………………….
188
G. Training Activity Matrix
Date Developed:
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Training Activity Matrix ………………………………………………...

190
Refer to Activity Matrix Final Word Finalized TM Mar 7
H. Third Party Certification …………………………………………….. 238
I. Relevant Training Certification …………………………………… 242
J. Maintain Training Facilities

1. Chart:
a. Progress Chart ………………..……………………….. 248
b. Achievement Chart …………………………………………..
249
2. Workshop Layout …………………………………………………..
250
3. Maintaining Training Facilities Forms:

a. Form 1 Housekeeping Schedule …………………………..
251
b. Form 2 Housekeeping Inspection checklist ………….. 255
c. Form 3 Equipment Maintenance Schedule ………….. 258
d. Form 4 Maintenance Inspection Checklist ………….. 262
e. Form 5 Equipment Record with Code and Drawing …… 264
f. Form 6 Tag-Out Bill ………………………………………….. 265
g. Form 7 Waste Segregation Checklist ………………….. 266
h. Form 8 Breakdown/Repair Report …………………...
267
i. Form 9 Work Request ……………………………………….... 268
j. Form 10 Salvage Report ……………………………………
269
k. Form 11 Inspection Report ……………………………………
270
l. Form 12 Operation Sheet ……………………………………
271
m. Form 13 Equipment Purchase Request ……………………
273
n. Form 14 Purchase Order ……………………………………
274
4. Waste Management Plan ……………………………………………
276
5. Third Party Certification …………………………………………… 279
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6. Relevant Training Certification ………………………………….... 281
K. Supervise Work-Based Learning

1. Training Needs Analysis …………………………………………… 283
2. Minutes of Meeting for Industry Consultation …………………… 307
3. Training Plan …………………………………………………………… 309
4. Task for On the Job Training ……………………………………
323
5. Memorandum of Agreement ……………………………………
331
6. Trainee’s Record Book ……………………………………………

334
L. Supervise Work-Based Learning
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Supervise Work-Based Learning
SUPERVISED INDUSTRY TRAINING OR ON THE JOB

TRAINING EVALUATION FORM
Dear Trainees:
The following questionnaire is designed to evaluate the

effectiveness of the Supervised Industry Training (SIT) or On the
Job Training (OJT) you had with the Industry Partners of (your
institution). Please check ( ) the appropriate box corresponding
to your rating for each question asked. The results of this
Date Developed:
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evaluation shall serve as a basis for improving the design and

management of the SIT in (your institution) to maximize the
benefits of the said Program. Thank you for your cooperation.
Legend:
5 - Outstanding
4 - Very Good / Very Satisfactory
3 - Good / Adequate
2 - Fair / Satisfactory
1 - Poor / Unsatisfactory
NA - Not Applicable
INSTITUTIONAL
EVALUTION
Item Ratings
No. Question
1 2 3 4 5 NA
1. Has (your institution) conducted an
orientation about the SIT/OJT
program, the requirements and 
preparations needed and its
expectations?
2. Has (your institution) provided the 
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necessary assistance such as

referrals or recommendations in
finding the company for your OJT?
3. Has (your institution) showed
coordination with the Industry partner

in the design and supervision of your
SIT/OJT?
4. Has your in-school training adequate to
undertake Industry partner assignment 
and its challenges?
5. Has (your institution) monitored your 
progress in the Industry?
6. Has the supervision been effective in
achieving your OJT objectives and 
providing feedbacks when necessary?
7. Did (your institution) conduct
assessment of your SIT/OJT program 
upon completion?
8. Were you provided with the results of
the Industry and (your institution)’s 
assessment of your OJT?
Comments and suggestions:
INSTITUTIONAL EVALUTION
Item Ratings
No. Question
1 2 3 4 5 NA
1. Was the Industry partner
appropriate for your type of

training required and/or
desired?
2. Has the industry partner 
designed the training to meet
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your objectives and

expectations?
3. Has the industry partner
showed coordination with (your

institution) in the design and
supervision of the SIT/OJT?
4. Has the Industry Partner and
its staff welcomed you and

treated you with respect and
understanding?
5. Has the industry partner
facilitated the training,
including the provision of the
necessary resources such as 
facilities and equipment
needed to achieve your OJT
objectives?
6. Has the Industry Partner
assigned a supervisor to oversee 
your work or training?
7. Was the supervisor effective in

supervising you through

regular meetings, consultations
and advise?
8. Has the training provided you
with the necessary technical
and administrative exposure of 
real world problems and
practices?
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9. Has the training program

allowed you to develop self-
confidence, self-motivation 
and positive attitude
towards work?
10. Has the experience improved
your personal skills and human 
relations?
11. Are you satisfied with your 
training in the Industry?
Comments and Suggestions:
Date Developed:
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COMPUTER SYSTEM SERVICING NC II

RATER A
Ratings
PREPARATION
1 2 3 4 5
1 Workshop layout conforms
. with the components of a CBT 
workshop
2 Number of CBLM is sufficient 
.
3 Objectives of every training

. session is well explained
4 Expected activities/output are 
. clarified
5 Keeps records of evidence/s of
. competency attainment of 
each student/ trainees
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RATER B
Ratings
PREPARATION
1 2 3 4 5
1 Workshop layout
. conforms with the

components of a CBT
workshop
2 Number of CBLM is 
. sufficient
3 Objectives of every
. training session is well 
explained
4 Expected 
. activities/output are
clarified
5 Keeps records of
. evidence/s of
competency 
attainment of each
student/ trainees
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RATER C
Ratings
PREPARATION
1 2 3 4 5
1 Workshop layout conforms with the

. components of a CBT workshop
2 Number of CBLM is sufficient 
.
3 Objectives of every training session

. is well explained
4 Expected activities/output are 
. clarified
5 Keeps records of evidence/s of

. competency attainment of each
student/ trainees
RATER D
Ratings
PREPARATION
1 2 3 4 5
1. Workshop layout conforms with the 
components of a CBT workshop
2. Number of CBLM is sufficient 
3. Objectives of every training session is 
well explained
4. Expected activities/output are 
clarified
5. Keeps records of evidence/s of
competency attainment of each 
student/ trainees
Date Developed:
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RATER E
Ratings
PREPARATION
1 2 3 4 5
1. Workshop layout conforms with the 
2. Number of CBLM is sufficient 
3. Objectives of every training session 
is well explained
4. Expected activities/output are 
clarified
5. Keeps records of evidence/s of
competency attainment of each 
student/ trainees
CONSOLIDATION OF RATINGS
Item RATER Total
No. A B C D E Point Average
s
1. 4 4 3 4 4 19 3.8
2. 3 4 3 3 3 16 3.2
3. 4 3 4 3 3 17 3.4
4. 4 4 4 4 4 20 4
5. 3 3 4 4 4 18 3.6
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ANALYSIS OF PROGRAM EVALUATION

COMPUTER SYSTEM SERVICING NC II
AVERAGE RATING
PREPARATION AVERAGE
1. Workshop layout conforms with the 3.8
2. Number of CBLM is sufficient 3.2
3. Objectives of every training session is well 3.4
explained
4. Expected activities/output are clarified 4
5. Keeps records of evidence/s of competency 3.6
attainment of each student/ trainees
TOTAL 3.6
Legend:
5 - Outstanding
4 - Very Good / Very Satisfactory
3 - Good / Adequate
2 - Fair / Satisfactory
1 - Poor / Unsatisfactory
NA - Not Applicable
Date Developed:
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General Interpretation:
The trainers were equipped with knowledge and skills they
needed to become efficient and effective trainers for the
qualification CSS NC II. The workshop layout conforms to the
components of a CBT workshop because all tools and equipment
are intended for the course CSS NC II.
Recommendation:
The trainers show mastery of the subject matter they
teaching but since technologies continue to grow every now
and then they should still enhance their skills and their
knowledge to cope up with the changing technology. Add
more tools and equipment and provide more area/cabinets
for the tools and equipment.
Date Developed:
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7. Trainee’s Progress Sheet ……………………………………………

347
M. Program Evaluation Forma

1. Evaluation Forms ……………………………………………………
358
2. Minutes of Meeting to Address problems
and concerns of Trainees…………………………………………...
380
3. List of Tools, Equipment and Materials for
Pharmacy Service NC III ……………………………………………
381
5. Relevant Training Certificate …………………………………… 387
N. Others
1. Transcript of Record …………………………………………………… 389
2. Diploma …………………………………………………………………… 391
3. Board Certificate …………………………………………………… 392
4. Pharmacy Services NCIII ……………………………………………… 393
6. Relevant Training Certificate …………………………………… 395
Plan Training Session
Training Needs Analysis Forms

10. Learning Style…………………………………………………………. 3
11. Data Gathering Instruments for Trainees Characteristics…. 7
12. Self-Assessment Checklist Form 1.1…………………………. 10
17. Pre-Test…………………………………………………………………. 28
18. Answer Keys of Pre-Test …………………………………………. 34
Date Developed:
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Session Plan
Session Plan ………………………………………………………… 36
Competency Based Learning Material

O. Institutional Competency Assessment Instrument (ICAI)
Evidence Plan
Competency standard: EVIDENCE GATHERING

Computer System METHOD(EGM)
Servicing NC II
Third party Report
Written Test
Unit of competency:
Observation & Questioning
Demonstration & Questioning
Portfolio
INSTALL AND CONFIGURE
COMPUTER SYSTEMS
Ways in which evidence Legend:
1. Observation &
will be collected: Questioning
2. Demonstration and
Legend:
Questioning
LO #1. Learning Outcome No. 1 3. Third Party Report
4. Portfolio
LO #2. Learning Outcome No. 2 5. Written Test
LO #3. Learning Outcome No. 3
LO #4. Learning Outcome No. 4
Learning Outcomes: Tick these

columns of EGM used 1. 2. 3. 4. 5.
LO #1. ASSEMBLE COMPUTER
HARDWARE
Learning Content:
1.1 Unit assembly is planned and prepared to
ensure OH&S policies and procedures are ∕ ∕ ∕ ∕ ∕
followed in accordance with systems
requirements.
1.2 Materials necessary to complete the
∕ ∕ ∕ ∕ ∕
work are identified and obtained in
accordance with established procedures
and checked against systems
requirements.
1.3 Tools, equipment and testing / / / / /
devices needed to carry out the
installation work are obtained in
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and checked for correct operation and
safety.
1.4 Computer hardware is assembled in
and systems requirements. Basic-input-
/ / / / /
output-system (BIOS) configuration is
performed in accordance with hardware
requirements.
LO #2. PREPARE INSTALLER 1. 2. 3. 4. 5.

Learning Content:
2.1 Portable bootable devices are created in
accordance with software manufacturer / / / / /
instruction
2.2 Customized installers are prepared in
accordance with software utilization guide and
end user agreement. Installation of portable / / / / /
applications are carried out in accordance with
software user guide and software license
LO #3. Install operating system and drivers

for peripherals/devices
Learning Content:
3.1 Operating system (OS) is installed in
accordance with established installation
/ / / / /
procedures and to comply with end-user
requirements
3.2 Peripherals/devices drivers are installed
and configured in accordance with
/ / / / /
manufacturer’s instructions and/or OS
installation procedures.
Date Developed:
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SPECIFIC INSTRUCTIONS TO CANDIDATES
Qualification Title: COMPUTER SYSTEMS SERVICING NC II

COC 1 Title: INSTALL AND CONFIGURE COMPUTER SYSTEMS
Time Allotted: 2 HOURS
1. Given the necessary components, testing instruments, tools and

equipment, you are required to install and configure computer systems in two
(2) hours based on the following tasks:
A. Disassemble and Assemble Computer Hardware

Given a functional PC/Laptop unit, tools, and equipment, disassemble the
component parts and list the parts, including the capacity and brand name.
Then, assemble again the computer component parts carefully so as not to
damage any. Follow the OHS policies and procedures to prevent any damage
to the parts, devices, equipment and yourself.
Duration: 20 min.
B. Configure the BIOS and test the assembled unit to check whether it will
boot or not.
Duration: 10 min.
C. Prepare Installers
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1. Create a bootable USB flash drive

2. Prepare the drivers for installation
3. Prepare the application software for installation
Duration: 15 min.
D. Install Software
1. Install the given OS (Microsoft Windows/Server 2008)
2. Install the Linux OS
3. Install the drivers D.4 Conduct Test
Duration: 45 min
E. Install Application Software
E.1. Install MS Office (MS Word, MS Excel, etc.)

E.2. Install Utilities (Anti-virus)
E.3. Install from Repository (Linux as open source)
E.4. Test the assembled computer unit. Identify and remedy any faults and
problems to ensure the unit functions within the specifications. Perform
measurements of the output. Record the analysis of problems/faults/failures in
the forms provided by the assessor. Call the assessor for the final testing.
Duration: 30 min
2. The assessment shall be based on the unit of competency in the Training

Regulations and the Evidence Plan, and shall focus on the evidence gathering
methods.
 Demonstration/Observation with Oral Questioning

 Portfolio Assessment with Interview
3. The final assessment shall be the responsibility of your Accredited
Assessor.
4. At the end of the assessment, your assessor shall provide feedback on the
Assessment/result.
The feedback shall indicate whether you are:

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1. Competent
2. Not Yet Competent
3. Not Competent
SPECIFIC INSTRUCTIONS TO CANDIDATES

COC 2 Title: SET UP COMPUTER NETWORKS
Time Allotted: 2.5 HOURS
1. Given the necessary components, testing instrument, tools and

equipment, you are required to set up computer networks in two and a half
(2.5) hours based on the following tasks:
A. Perform network cabling management/arrangement
Duration: 30 min.
B. Perform network cable splicing (straight-through cable) – at most 16
pieces RJ45
Duration: 30 min.
C. Setup network configuration
Test the network (SOHO networks/ AD HOC networks)
Duration: 15 min.
D. Setup router/Wi-Fi/Wireless
Create wireless network with security Duration: 15 min.
E. Setup internet connection sharing
Duration: 10 min.
F. Setup wireless access point
Duration: 30 min.
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G. Setup firewall, Quality of Service (QOS), MAC authentication

Duration: 10 min.
H. Conduct test
Duration: 10 min.
2. The Assessment shall be based on the unit of competency in the Training

Regulation and the Evidence Plan, and shall focus on the evidence gathering
methods:
2.1 Demonstration/Observation with Oral Questioning
2.2 Portfolio Assessment with Interview

Assessor.
4. At the end of the assessment, your assessor shall provide feedback on

the assessment result. The feedback shall indicate whether you are:
1. Competent
3. Not Competent
Date Developed:
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SPECIFIC INSTRUCTIONS FOR THE CANDIDATE

COC 3 Title: SET UP COMPUTER SERVERS
Time Allotted: 1.5 HOURS
1. Given the necessary materials, testing instruments, tools and

equipment, you are required to set up and test computer servers in one and a
half (1.5) hours based on the following tasks:
A. Create Peer-to-Peer Networks

Create share folder permission Duration: 10 min.
B. Configure Network Server
B.1 Install and Configure Active Directory (Domain Controller)
Duration: 20 min.
B.2 Install and Configure Domain Name Services(DNS)
Duration: 20 min
B.3 Install and Configure Dynamic Host Configuration Protocol (DHCP)
Duration: 10 min.
B.4 Install and Configure Filer Server
Duration: 10 min.
C. Configure Remote Desktop
Duration: 10 min.
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D. Configure File and Printer Sharing (Folder Redirection)

Duration: 10 min.
E. Perform Testing of Networks and Documentation
Duration: 5 min.
Regulations
and the Evidence Plan, and shall focus on the evidence gathering methods.

Portfolio Assessment with Interview
Assessor.
the assessment/result. The feedback shall indicate whether you are:
1. Competent
3. Not Competent
Date Developed:
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SPECIFIC INSTRUCTIONS FOR THE CANDIDATE

COC 4 Title: MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS
Time Allotted 1.5 HOURS
1. Given the necessary materials, testing instruments, tools and

equipment, you are required to set up and test computer servers in one and a
half (1.5) hours based on the following tasks:
A. Maintain and Repair Computer Systems and Networks
A.1 Prepare materials needed for maintenance

Duration: 5 min.
A.2 Evaluate or diagnose problems
Duration: 5 min.
A.3 Perform preventive maintenance and corrective maintenance
Duration: 20 min.
A.4 Create backup or system image
Duration: 10 min.
A.5 Restore backup or system image
Duration: 10 min.
A.6 Check and test computer systems and networks for safe operation
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Duration: 10 min.
Regulations and the Evidence Plan, and shall focus on the evidence gathering
methods.

 Portfolio Assessment with Interview
Assessor.

the
assessment/result. The feedback shall indicate whether you are:
1. Competent
3. Not Competent
Date Developed:
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Table of Specification
Objectives/Content Area/Topics TEST

LEGEND: K C A
ITEMS/ TOTAL
K – Knowledge
C – Comprehensive
A - Application
Unit assembly is planned and prepared 5 2 3 10
to ensure OH&S policies and (10%) (4%) (6%) (20%)
procedures are (5) followed, the 10%
work is appropriately sequenced in
accordance with requirements.
Operating system (OS) is installed in 2 3 5 10
accordance with established (4%) (6%) (10%) (20%)
installation procedures and to comply
with end-user requirements.
Documentation in relation to the test is 1 1 3 5
forwarded to appropriate personnel (2%) (2%) (6%) (10%)
and/or authority in accordance with
requirements.
Computer hardware is assembled in 2 3 10 15
accordance with established (4%) (6%) (20%) (30%)
procedures and systems requirements
Tools, equipment and testing devices 5 3 2 10
needed to carry out the installation (10%) (6%) (4%) (20%)
work are obtained in (5) accordance
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with 10% established procedures and

checked for correct operation and
safety
TOTAL NO. OF ITEMS : 15 12 23 50
TOTAL IN PERCENT : 30% 24% 46% 100%
WRITTEN EXAMINATION:
PERFORMANCE WRITTEN TEST
Trainee: ______________________________________
Score: _____________
Qualification: __________________________________
Date: ______________
UNIT OF COMPETENCY: ASSEMBLE COMPUTER HARDWARE
I. MULTIPLE CHOICE
DIRECTION:
Select the best answer from among the choices given. Write
your answer on your answer sheets. (15 minutes time limit. 10
items each)
1. In OHS policies and procedures, OHS stands for:

A. Occupational Health and Safety
B. Operational Health and Safety
C. Occupational Help and Safety
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D. None of Above
2. Before starting the ________, read carefully the documentation

and pro-cedures on any hardware and software settings that may
be required.
A. Inspection
B. Installation
C. Intonation
D. None of the Above
3. Failure to do the proper jumper setting may cause damage to

your _____.
A. Monitor
B. Printer
C. CPU
D. All of the Above
4. Without an effective ________, the CPU can overheat and cause

damage to both CPU and the motherboard.
A. Cooling Fan
B. Heat Sink
C. Motherboard
D. All of the Above
5. Each bank must have the same _____ and type of memory
installed in pairs.
A. Size
B. Speed
C. Accuracy
D. All of the Above
6. Before adding and removing any other system components,

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make
sure that you unplug your _________.
A. Motherboard
B. UPS
C. Power Supply
D. All of the Above
7. Failure to do so may cause damage to your motherboard and

in the_____.
A. Solar System
B. System Component
C. Shoot System
8. Test the computer, insuring that it meets the necessary system

requirements before _________.
A. Booting Up
B. Heating Up
C. Warming Up
D. All of the Above
9. If the computer does not pass any of the ________________

(POST), the computer will receive an irregular_________________.
An irregular POST is a beep code which is different from the
standard beep which can either be no beeps at all or a
combination of different beeps.
A. Power on Self-Test
B. Power on Supply-Test
C. Power on System-Test
10. Some effects of computers relating to the violation of privacy,

the impact on the _______, health risks, and the impact on the
environment.
A. Strike Force
B. Lightning Force
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C. Labor Force
D. None of the Above.
II. MATCHING TYPE

Directions: Match the appropriate description of the following.
Refer to the selection of words on the top and match them to the
questionnaires below. Write the letter of your answer in your
answer sheets. (10 minutes time limit 10 items each)
A. STANDARD COMPUTER COMPONENTS

SELECTION OF WORDS:
A. Operating System
B. Application Programs
C. Time-Sharing Operating System
D. Multi-User Operating System
E. Single-Tasking System
F. Distributed Operating System
G. Embedded Operating System
H. Ken Thompson
I. Mac OS X
J. Linus Torvald
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BURAUEN INC.
THE QUESTIONNAIRES:
1. Require an operating system which are usually separate

programs, but can be combined in simple systems.
2. Is a set of programs that manage computer hardware

resources and provide common services for application software.
3. It allows multiple users to access a computer system

concurrently. Time-sharing system can be classified as multiuser
systems as they enable a multiple user access to a computer
through the sharing of time.
4. He began the Linux kernel project in1991, in a university in

Finland.
5. Is a line of open core graphical operating systems developed,

marketed, and sold by Apple Inc., the latest of which is preloaded
on all currently shipping Macintosh computers.
6. He wrote B, mainly based on BCPL, which he used to write

Unix, based on his experience in the MULTICS project.
Date Developed:
Developed By: 34
BURAUEN INC.
7. An operating system designed to be used in embedded

computer systems.
8. An operating system type that manages a group of

independent computers and makes them appear to be a single
computer.
9. When only a single program is allowed to run at a time, the

system is grouped under this system.
10. An operating system type that schedule tasks for efficient use
of the system and may also include accounting for cost allocation
of processor time, mass storage, printing, and other resources.
III. TRUE OR FALSE
Directions: Write TRUE if the statement is TRUE. If the statement

is FALSE. Write your answers in your answer sheets. (5 minutes
time limit. 5 items each).
A. Qualification for a Computer Hardware Servicing Personnel

___________ 1. Anyone can do an installation as long as he knows
how to do it.
___________ 2. The Department of Education, Culture and Sports
conducts the assessment for NC II Computer Hardware Servicing.
___________ 3. Computer Technicians need not to have a strong
oral
communication skill.
___________ 4. Companies prefer candidates with previous pc
repair
experience, and they may look for candidates with experience in
repairing branded computer.
___________ 5. PC Technicians must be able to jump, bend and
reach to access the computer equipment requiring repair.
Date Developed:
Developed By: 35
BURAUEN INC.
IV. Modified TRUE OR FALSE
Directions: Write TRUE if the statement is TRUE. If the statement

is FALSE change the underlined word and write the correct
answer. Write your answers in your answer sheets. (10 minutes
time limit. 15 items each. Wrong spelling wrong)
A. Computer Devices and Peripherals
1. A computer is an electronic machine, operating under the

control of instructions stored in its own memory, that can be
programmed to accept data (input), process it into useful
information (output), and store it away in a secondary storage
device (store) for safekeeping or later reuse.
2. The encoding of input into output is directed by the software

but
performed by the hardware. Figure below shows some common
computer hardware components.
3. Computer system hardware components include devices that
Date Developed:
Developed By: 36
BURAUEN INC.
perform the functions of input, processing, data storage; output

and transfer.
4. Input devices allow you to enter data or commands in a form

that the computer can use; they send the data or commands to
the processing unit.
5. Input devices show people the processed data--information –in

understandable and useful form.
6. Processing devices are the computer electronic circuitry

housed in the system processing.
7. The circuitry in the system unit is part of a circuit board called

the motherboard.
8. The memory, formally known as the central processing unit

(CPU), has electronic circuitry that manipulates input data into
the information people want. Computer instructions are actually
are executed in the central processing unit.
9. Memory is a series of electronic elements that temporarily

holds data and program instructions while they are being
processed by the CPU.
10. Both the processor and memory consist of chips. A chip is an

electric device that contains many microscopic pathways
designed to carry electrical current.
11. Storage usually means primary storage that can store data
and programs outside the computer itself.
12. Communications devices provide connections between the

computer and communications networks, and enable computer
users to communicate and to exchange data, information, and
programs with other computers.
Date Developed:
Developed By: 37
BURAUEN INC.
13. The system unit is a box-like case that houses the processor,
memory and other electronic components of the computer that
are used to process data.
14. When the cover of a system unit is removed, the

motherboard, also called system board, can be seen inside the
housing.
15. An interior circuit (IC) contains many microscopic pathways

capable of carrying electrical current.
V. COMPLETION
Complete the sentence by giving the right answer in the blanks.

Write your answer in you answer sheets. (10 minutes time limit.
10 items each. Wrong spelling wrong)
A. Tools and Equipment
1. enclose or protect the eye area in order to prevent particulates,

infectious fluids, or chemicals is called___________.
2. An electronic measuring instrument that combines several

measurement functions in one unit is called_____________.
3. A hand tool used to hold objects firmly, for bending, or

physical
compression is called_________.
4. A tool for driving screws and often rotating other machine

elements with the mating drive system is called___________.
Date Developed:
Developed By: 38
BURAUEN INC.
5. A tool for soldering metals using tin-based solder to achieve a

highly conductive contact is called_______________.
6. Tools used for removing the molten solder so that the joint
may be separated are called_______________.
7. A is a hand-held portable electric-powered light source is

called_____.
8. Tools used for picking up objects too small to be easily handled

with the human hands are called _________________.
9. A garment used for covering and protecting the whole hand is

called___________.
10. A peripheral which produces a text or graphics of documents

stored in electronic form, usually on physical print media such as
paper or transparencies is called________________.
Date Developed:
Developed By: 39
BURAUEN INC.
ANSWER KEYS I - V
I. MULTIPLE II. MATCHING III. TRUE OR
CHOICE TYPE FALSE
1. A 6. C 1. B 6. H 1. FALSE
2. B 7. B 2. A 7. J 2. FALSE
3. C 8. A 3. D 8. F 3. FALSE
4. A 9. A 4. J 9. E 4. TRUE
5. A 10. C 5. I 10. C 5. FALSE
IV. Modified TRUE or FALSE
1. TRUE 9. TRUE
2. PROCESSING 10. ELECTRONIC
DEVICE
3. COMMUNICATION 11. SECONDARY
STORAGE
4. TRUE 12. TRUE
5. OUTPUT DEVICE 13. TRUE
6. SYSTEM UNIT 14. TRUE
7. TRUE 15. INTEGRATED
CIRCUIT
Date Developed:
Developed By: 40
BURAUEN INC.
8. PROCESSOR
V. COMPLETION
1. PROTECTIVE EYEWEAR 6. DESOLDERING
TOOLS
2. MULTI-METER OR MULTI- 7. FLASHLIGHT
TESTER
OR VOM METER
3. PLIER 8. TWEEZERS
4. SCREWDRIVER 9. GLOVE
5. SOLDERING GUN OR IRON 10. PRINTER
Date Developed:
Developed By: 41
BURAUEN INC.
POST TEST:
Post-Assessment:
After we have tackled the core of this module, challenge yourself and dig
deep into your mind in order to answer the post - assessment exercises
prepared for you. This test is to determine how much you improve in this
course CSS NCII have. Take time to answer it!
A. Paper and Pencil Test
General Directions: Read the items very carefully. Write your answer in a
clean sheet of paper.
Test I. True or False
Directions: Write TRUE if the statement is correct and FALSE if

otherwise.
_______1. A safe workplace is clean, organized and well-lit.
_______2. One must unplug the power from the source before opening a
case and performing services.
_______3. It is a best practice that a fire extinguisher and first aid kit be
available in the workplace.
_______4. You are allowed to open the power supply or a monitor.
_______5. You can bring food and drinks inside the laboratory.
_______6.The key to a well-tuned computer system is the proper
configuration.
_______7. Boot log stores all information from the boot process.
_______8. Registry is a collection of database of configuration of database
of configuration in Windows Operating System.
_______9. The shortcut of Microsoft Configuration is Ipconfig.
Date Developed:
Developed By: 42
BURAUEN INC.
_______10. Configuration is the way a system is set up.
Test II. Multiple Choice

Directions: Write the letter of the correct answer in a clean sheet of
paper.
1. What boot configuration utility allows setting the programs that will
run
at startup?
a. Ipconfig c. msconfig
b. regedit d. dxdiag
2. What application allows you to edit the registry?

3. Which of the following enables you to test sound and graphics output?
4. Which of the following is an applet that controls the look of windows?

a. Appearance and Themes c. Performance and Maintenance
b. Network and Internet d. Sounds, Speech and Audio
5. Which of the following applets does not belong to performance and

maintenance category?
a. Administrative tool c. Power Options
b. Automatic Updates d. System
6. Which of the following is a wizard used to configure MS Windows for
Date Developed:
Developed By: 43
BURAUEN INC.
vision, hearing and mobility needs?

a. Accessibility Option c. Sounds, speech and audio
b. Security Center d. User Accounts
7. Which of the following tab in direct X Diagnostic tool displays your

current audio settings?
a. Input c. Sound
b. Music d. System
8. Which of the following networking cable category is the most

commonly used?
a. Cat3 c. Cat 5 and 5e
b. Cat 5 d. Cat 6
9. What copper-cored cable is surrounded by a heavy shielding?

a. coaxial cable c. optical fiber
b. fiber optics d. twisted pair
10.What Ethernet cable is used to connect two devices directly?

a. cross- over c. both A and B
b. straight-through d. none of the options
11.Which of the following is a number used to identify a device on a

network?
a. Default gateway c. IP address
b. DNS Server d. Subnet mask
12.In which of the following IP address classes does 192.168.1.105

belong to?
a. Class A c. Class C e. Class E
b. Class B d. Class D
13.What command is used to test the ability of the source computer to

reach a specified destination computer?
a. Ipconfig c. Ping
b. Msconfig d. Regedit
14.What do you call an approach to computer networking where all

computers show equivalent responsibility for processing data?
a. Client server c. Peer to client
b. Peer to peer d. None of the options
Date Developed:
Developed By: 44
BURAUEN INC.
15.Which of the following is an example of a Class A subnet mask?

a. 255.0.0.0 c. 255.255.255.0
b. 255.255.0.0 d. 255.255.255.255
Test III. Matching Type

Directions: Match Column A with Column B. Write the letter of your
answer in a separate paper.
A B
1 Copper cabling used for a. Crimping tool
telephone communication
2 Standard Ethernet cable b. Cross-over
3 Cable that has a very thin core c. Fiber-optic
4 Cable that has a thicker core d. Ipconfig
5 Tool used for crimping RJ45 e. Multi-mode
6 Connector for Cat 5e cable f. Ping
7 Set of rules g. Protocol
8 Indicates the network portion h. RJ45
of an IP address
9 Command used find out the IP i. Single-mode
address
10 Glass or plastic conductor j. Straight-through
k. Subnet mask
l. Twisted pair
Date Developed:
Developed By: 45
BURAUEN INC.
Test IV. ACRONYMS

Directions: Give the complete meaning of the following acronyms. Write
your answer in a separate sheet of paper.
1. UTP 8. IMAP
2. STP 9. SMTP
3. IP 10.DHCP
4. TCP /IP 11.DNS
5. HTTP 12.TTL
6. FTP 13.LAN
7. SSH 14.VPN
B. Skills Checklist
Configuration Skills
Directions: Below is a matrix containing the most important skills that
one
must have to configure computer systems and networks successfully.
Check ( ∕ ) the appropriate column which describes the level of your
confidence in performing the given tasks.
LEGEND: ON POINTS SCORING SYSTEM

1 - I am not confident
2 - I can do it confidently but with
assistance
3 - I can do it confidently
Competencies 3 2 1
1. I can use the different tools for
configuration.
Date Developed:
Developed By: 46
BURAUEN INC.
2. I can inspect networking devices and

connectors.
3. I can create a cross-over and straight-
through
4. I can test the functionality of an
Ethernet cable.
5. I can assign and configure IP address.
6. I can execute the IPconfig command

properly.
7. I can manage to create a peer-to-peer
networking.
8. I can configure Network DHCP.
Interface Card using
9. I can enable a firewall.
10. I can configure file and printer sharing.
TOTAL:
GRAND TOTAL:
Add all the scores to get the grand total and then divide it by the total
number of items. Refer to the verbal interpretation on the table below to
determine your initial competency on configuration of computer systems
and networks.
Numerical and Verbal interpretation
Numerical Verbal Interpretation

Value
Date Developed:
Developed By: 47
BURAUEN INC.
2.51 – 3.00 Confident

1.76 - 2.50 Confident but needs assistance
1.00 – 1.75 Not yet Confident
Don’t feel bad if you got a “not yet confident” in all of the competencies.
Bear in mind that this is just a pre-assessment of the knowledge and
skills on the lessons to be presented. Also, it will guide and inspire you to
study harder as you go along with the lessons.
TRAINING PROGRAM EVALUATION
POST-TRAINING EVALUATION INSTRUMENT

TRAINING SESSION EVALUATION FORM
INSTRUCTIONS
Date Developed:
Developed By: 48
BURAUEN INC.
This post-training evaluation instrument is intended basically

on how to measure the satisfactorily performance your trainer has done his
job during the whole duration of his training. Please give your honest rating
by marking X on the corresponding cell of your response. Your answers will
be treated with utmost confidentiality.
TRAINERS/INSTRUCTORS 1 2 3 4 5
Name of Trainer: GEORGE P. LUMAYAG
1. Orients trainees about CBT, the use of x
CBLM and the evaluation system
2. Discusses clearly the unit of x
competencies and outcomes to be attained
at the start of every module
3.Exhibits mastery of the subject/course x
he/she is teaching
4.Motivates and elicits active participation x
from the students or trainees
5.Keeps records of evidence/s of x
competency attainment of each
student/trainee
6.Instills value of safety and orderliness in x
the classrooms and workshops
7.Instills the value of teamwork and x
positive work values
8.Instills good grooming and hygiene x
9.Instills value of time x
10.Quality of voice while teaching x
11.Clarity of language/dialect used in x

teaching
12.Provides extra attention to trainees and x
Date Developed:
Developed By: 49
BURAUEN INC.
students with specific learning needs

13.Attends classes regularly and promptly x
14.Shows energy and enthusiasm while x
teaching
15.Maximizes THE use of training supplies x
and materials
16.Dresses appropriately x
17.Shows empathy x
18.Demonstrates self-control x
POST-TRAINING EVALUATION INSTRUMENT
Date Developed:
Developed By: 50
BURAUEN INC.
This post-training evaluation instrument is intended to measure

how satisfactorily your trainer prepared and facilitated your training.
Please give your honest rating by marking X on the corresponding cell of
your response. Your answers will be treated with utmost confidentiality.
Use the following rating scales:
5-outstanding
4-very good/very satisfactory
3-good/adequate
2-Fair/Satisfaction
1-Poor/unsatisfactory
A.PREPARATION 1 2 3 4 5
1 Workshop layout conforms with the components x

of a CBT workshop.
2 Number of CBLM is sufficient. x
3 Objectives of every training session are well x

explained.
4 Expected activities/outputs are clarified. x
B.DESIGN AND DELIVERY 1 2 3 4 5

1 Course contents are sufficient to attain x
objectives.
2 CBLM are logically organized and presented. x
3 Information Sheets are comprehensive in x
providing the required knowledge.
4 Examples, illustrations and demonstration help x
you learn.
5 Practice exercises like Task/Job sheets are
sufficient to learn required skills. x
6 Valuable knowledge is learned through the x
contents of the course.
7 Training methodologies are effective. x
Date Developed:
Developed By: 51
BURAUEN INC.
8 Assessment Methods and evaluation systems x

are suitable for the trainees and the
competency.
9 Recording of achievements and competencies x
acquired is prompt and comprehensive.
1 Feedbacks about the performance of learners x
0 are given immediately.
C.TRAINING FACILITIES/RESOURCES 1 2 3 4 5
1 1. Training resources are adequate. x
2 Training venue is conducive and appropriate. x
3 Equipment, supplies, and materials are x
sufficient.
4 Equipment, supplies, and materials are x
suitable and appropriate.
5 Promptness in providing supplies and x
materials.
D.SUPPORT STAFF 1 2 3 4 5
1 Support staff is accommodating. x
Comments/Suggestions:
PREPARATION SHEET
Competency Rating
Core Competencies of STUDENT STUDENT STUDENT
A B C
Computer Hardware
Date Developed:
Developed By: 52
BURAUEN INC.
Servicing (CHS) NC II
Training Session
Plan and prepare for the
maintenance of computer 4 4 4
systems and networks.
Maintain computer systems
and networks. 3 3 4
Inspect and test
configured/repaired 4 3 4
computer systems and
networks.
Average 3.67 3.3 4
GENERAL AVERAGE RATING SHEET
Rating sheet Average

Plan and prepare for the maintenance of 4
computer systems and networks.
Date Developed:
Developed By: 53
BURAUEN INC.
Maintain computer systems and networks. 3.3

Inspect and test configured/repaired computer 3.6
systems and networks.
TOTAL: 10.9
GENERAL AVERAGE 3.63
Range:
0.00 - 1.49 = Poor/Unsatisfactory
1.50 - 2.49 = Fair/Adequate
2.50 - 3.49 = Good/ Satisfactory
3.50 – 4.49 = Very Good/Very Satisfactory
4.50 – 5.00 = Outstanding
General Interpretation:
Student A got the average of 3.67 which is Very Satisfactory; Student

C got the average of 4.0 which is Very Good/ Very satisfactory. Whereas,
Student B got a total average of 3.3 which is Good/Satisfactory.
Recommendation:
Out of three students only one student is not yet competent as
reflected on their Average Rating Sheet. Based on the average rating, there is
a need to improve on “Maintain computer systems and networks". Student B
is recommended for a review in some specific areas of incompetency.
Date Developed:
Developed By: 54
BURAUEN INC.
TESDA-OP-QSO-
02-F07 Rev. No. 00
03/01/17
Date Developed:
Developed By: 55
BURAUEN INC.
Reference No.
SELF-ASSESSMENT GUIDE
Qualification Title COMPUTER SYSTEMS SERVICING NC II

COC 1 Title INSTALL AND CONFIGURE COMPUTER SYSTEMS
Instruction: Read each question and check the appropriate box to indicate your
answer.
Can I? YES NO
 Plan and prepare unit for assembly*
 Identify and obtain materials necessary to complete the work and
check against system requirements
 Obtain tools, equipment and testing devices to carry out the work
and check for correct operation and safety
 Assemble following computer hardware according to established
OH & S policies and procedures and system requirements:
a. Motherboard and its components
b. Hard drives and its accessories
c. Power supply
d. Peripherals such as keyboard, mouse, cables
 Perform Basic Input Output System(BIOS) configuration based
on system requirements*
 Create portable bootable devices according to
software manufacturer’s instruction
 Prepare customized installers according to software utilization
guide and end-user agreement
 Install portable applications according to software user guide
and software license
 Install operating system according to established
installation procedure and end-user agreement
 Install and configure drivers of peripherals and devices according to
manufacturer’s instructions and OS installation procedures
 Access and install OS and drivers updates/patches based on
manufacturer’s recommendations and requirements*
 Check quality of work according to established procedures*
 Install application software based on installation guides, end-user
agreement and license agreement *
 Carry out variation in application software installation according
to manufacturer’s recommendations and requirements*
 Access and install software updates based on manufacturer’s
recommendations and requirements*
Date Developed:
Developed By: 56
BURAUEN INC.
 Test devices/systems/installation to determine whether they

conform to requirements*
 Conduct stress test to ensure reliability of equipment*
Date Developed:
Developed By: 57
 Follow 5S and 3Rs according to environmental policies
 Complete and forward the documentation to appropriate
personnel and/or authority*
I agree to undertake assessment in the knowledge that information gathered will used
only for professional development purposes and can only be accessed by concerned
assessment personnel and my manager/supervisor.
Candidate’s signature: Date:
NOTE: * Critical Aspects of Competency

TESDA-OP-QSO-02-F07
Rev. No. 00 03/01/17
Reference No.

COC 2 Title SET UP COMPUTER NETWORKS
answer.
Can I? YES NO
 Determine and plan cable routes according to network design *
 Identify and obtain network materials necessary to complete the work
according to established procedures and checks against system
requirements*
 Obtain tools, equipment and testing devices needed to carry out the
installation work in accordance with established procedures and
check for correct operation and safety*
 Use appropriate personal protective equipment and follows OH & S
policies and procedures
 Perform copper cable splicing in accordance with the standards such
as the 568A and 568B color coding cabling standards*
 Install network cables and cable raceway in accordance with
established procedures and installation requirements*
• slotted PVC
• metallic raceway
• flexible conduit
 Perform and check installation work to ensure compliance with
requirements*
 Check network connectivity of each terminal in accordance with
network design*
 Diagnose and remedy network fault or problem in line with the
standard operating procedures
 Configure network interface card (NIC) settings in accordance with
network design*
- Configure IP address of all devices are configured
 Carry out communication checking between terminals in accordance
with OS network configuration guides*
- File sharing
- Access network resources
 Respond to unplanned events or conditions in accordance with
established procedures*
• Diagnose problems by retracing steps or localizing the trouble area
 Set router/Wi-Fi/ wireless access point/repeater configuration*
- Configure and set router
 Configure client device systems settings in accordance with
manufacturer’s instructions, end-user preference and network
design*
 Configure Client computer wi-fi access
 Configure local area network (LAN) port*
 Configure wide area network (WAN) port*
 Configure wireless settings*
 Configure security/firewall/advance settings*
 Undertake final inspection to ensure that the configuration conforms
with the manufacturer’s instructions/manual*
 Check computer networks to ensure safe operation*
 Prepare/complete reports according to company requirements*

TESDA-OP-QSO-02-F07
Rev. No. 00 03/01/17
Reference No.

COC 3 Title SET UP COMPUTER SERVERS
answer.
Can I? YES NO
 Create user folder in accordance with network operating system
features*
 Configure user access level based on NOS features and established
network access policies and end-user requirements*
 Perform security check in accordance with established network
access policies/end-user requirements*
 Check normal functions of server in accordance with manufacturer’s
instructions*
 Install/update required modules/add-ons based on NOS installation
procedures*
 Confirm network services to be configured based on user/system
requirements*
 Check operation of network services based on user/system
requirements*
established procedure*
 Perform testing of network through file and printer sharing,
documentation and pre-deployment procedures*
 Undertake pre-deployment procedures based on enterprise policies
and procedures*
 Undertake operation and security check based on end-user
requirements*
 Prepare and complete reports according to enterprise policies and
requirements*

TESDA-OP-QSO-02-F07
Rev. No. 00 03/01/17
Reference No.

MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
COC 4 Title NETWORKS
answer.
Can I? YES NO
 Plan and prepare maintenance and/or diagnosis of faults in line with
job requirements*
 Obtain and check tools, equipment and testing devices for correct
operation and safety
• Hardware tools
• Software tools
 Obtain and check materials necessary to complete the work in
accordance with established procedures and checks against job
requirements
 Follow OHS policies and procedures
 Check computer systems and networks for maintenance against
job/service order instructions and specifications*
 Use appropriate personal protective equipment in line with standard
procedures
 Check normal function of computer systems and networks based on
manufacturer’s instructions
 Perform scheduled/periodic maintenance in accordance with
manufacturer’s requirements
 Perform necessary repairs/replacements in accordance with
established procedures
 Diagnose faults or problems in the computer systems and networks
according to requirements and in line with the standard procedures*
 Manage and implement contingency measures in accordance with
 Replace or correct defective components or parts without damage to
the surrounding environment or services*
 Make adjustments, if necessary in accordance with established
procedures*
BURAUEN INC.
 Clean and clear work site of all debris to ensure safety in

accordance with company procedures
 Undertake final inspections to ensure that the testing conducted on
the device conforms with the manufacturer’s instructions/manual*
 Check and test computer systems and networks to ensure safe
operation*
 Prepare and complete reports according to company requirements*
Date Developed:
JANUARY3, 2020
Page |
COMPUTER SYSTEM 64
SERVICING NCII Developed By:
ANASTACIO V. ESIC
BURAUEN INC.
Training Needs
Training Needs Analysis Forms

Name: __________________________________ Date: ___________
What's Your Learning Style?
For these questions, choose the first answer that comes to mind and encircle
on a, b, or c. Do not spend too much time thinking about any one question.
1. When you study for a test, would you rather
A. read notes, read headings in a book, and look at

diagrams and illustrations?
B. have someone ask you questions, or repeat facts

silently to yourself?
C. write things out on index cards and make models

or diagrams?
2. Which of these do you do when you listen to music?
A. daydream (see things that go with the music)
B. hum an along
C. move with the music, tap your foot, etc.
3. When you work at solving a problem do you
A. make a list, organize the steps, and check them off as

they are done?
B. make a few phone calls and talk to friends or experts?
C. make a model of the problem or walk through all the

steps in your mind?
Date Developed:
JANUARY3, 2020
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COMPUTER SYSTEM 65
ANASTACIO V. ESIC
BURAUEN INC.
4. When you read for fun, do you prefer
A. a travel book with a lot of pictures in it?
B. a mystery book with a lot of conversation in it?
C. a book where you answer questions and solve problems?
5. To learn how a computer works, would you rather
A. watch a movie about it?
B. listen to someone explain it?
C. take the computer apart and try to figure it out for

yourself?
6. You have just entered a science museum, what will you do first?
A. look around and find a map showing the locations of

the various exhibits.
B. talk to a museum guide and ask about exhibits.
C. go into the first exhibit that looks interesting, and

read directions later.
7. What kind of restaurant would you rather not go to?
A. one with the lights too bright
B. one with the music too loud
C. one with uncomfortable chairs
8. Would you rather go to
A. an art class?
B. a music class?
Date Developed:
JANUARY3, 2020
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COMPUTER SYSTEM 66
ANASTACIO V. ESIC
BURAUEN INC.
C. an exercise class?
9. Which are you most likely to do when you are happy?
A. grin
B. shout with joy
C. jump for joy
10. If you were at a party, what would you be most likely to remember the
next day?
A. the faces of the people there, but not the names
B. the names but not the faces
C. the things you did and said while you were there
11. When you see the word "d - o - g", what do you do first?
A. think of a picture of a particular dog
B. say the word "dog" to yourself silently
C. sense the feeling of being with a dog (petting it, running

with it, etc.)
12. When you tell a story, would you rather
A. write it?
B. tell it out loud?
C. act it out?
13. What is most distracting for you when you are trying to concentrate?
A. visual distractions
B. noises
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C. other sensations like, hunger, tight shoes, or worry
14. What are you most likely to do when you are angry?
A. scowl
B. shout or "blow up"
C. stomp off and slam doors
15. When you aren't sure how to spell a word, which of these are you most
likely to do?
A. write it out to see if it looks right
B. sound it out
C. write it out to see if it feels right
16. Which are you most likely to do when standing in a long line at the
movies?
A. look at posters advertising other movies
B. talk to the person next to you
C. tap your foot or move around in some other way
TO DETERMINE YOUR LEARNING STYLE:
Total your a's, b's, and c's. If you scored mostly

A's you may have a visual learning style.
B’s you may have an auditory learning style.
C’s you may have a kinesthetic learning style
Total score: A's _____ you may have a visual learning style.
B’s _____ you may have an auditory learning style.
C’s _____ you may have a kinesthetic learning style
Date Developed:
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COMPUTER SYSTEM 68
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Data Gathering Instrument for Trainee’s Characteristics
Please answer the following instrument according to the

characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners
Name:
Date:
Language, literacy Average grade Average grade in: Math

and numeracy in: English
(LL&N) a. 95 and above
a. 95 and above
b. 90 to 94
b. 90 to 94
c. 85 to 89
c. 85 to 89
d. 80 to 84
d. 80 to 84
e. 75 to 79
e. 75 to 79
Cultural and language Ethnicity/Culture Language spoken
background
a. Ifugao a. English
b. Igorot b. Filipino
c. Visayan c. Waray-waray
d. Muslim d. Bisaya
e. Others (specify) e. Others (specify)
______________ ___________________
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Educational and Highest Educational Attainment:

General Knowledge a. High School Level
b. High School Graduate
c. College Level
d. College Graduate
Sex a. Male Age:

b. female
Physical ability 1. Disabilities(if any)
2. Existing Health Conditions (Existing illness if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) _________________
Previous learning List down trainings related to Computer System

experience Servicing NCII
____________________________________________
____________________________________________
Previous Experience
NC II _______________________
with the topic
Certificates _________________
Other courses related to Computer System Servicing

Units in Education
Special Courses
a. Others ______________________________
Date Developed:
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COMPUTER SYSTEM 70
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Characteristics of Learners
a. Visual - The visual learner takes mental
pictures of information given, so in order for this
Learning styles
kind of learner to retain information, oral or
written, presentations of new information must
contain diagrams and drawings, preferably in
color. The visual learner can't concentrate with a
lot of activity around him and will focus better
and learn faster in a quiet study environment.
b. Kinesthetic - described as the students in the
classroom, who have problems sitting still and
who often bounce their legs while tapping their
fingers on the desks. They are often referred to
as hyperactive students with concentration
issues.
c. Auditory- a learner who has the ability to

remember speeches and lectures in detail but
has a hard time with written text. Having to read
long texts is pointless and will not be retained by
the auditory learner unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where they

can watch, listen and then review what has
happened.
f. Theorist - Learns most when ideas are linked to

existing theories and concepts.
g. Pragmatist - Learns most from learning

activities that are directly
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a. Financially challenged
b. Working student
Other needs
c. Solo parent
d. Others (specify) _______________
FORM 1.1 SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer
necessary data or information which is essential in planning
training sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1.Participate in workplace communication
1.1 Obtain and convey workplace information 
1.2 Complete relevant work-related document 
1.3 Participate in workplace meeting and discussion 
2. Work in a team environment
2.1. Describe and identify team role and responsibility 
2.2. Describe work as a team member 
3. Practice career professionalism
3.1 Integrate personal objectives with organizational 
goals.
3.2 Set and meet work priorities. 
3.3. Maintain professional growth and development. 
4. Practice occupational health and safety procedures
4.1. Identify hazards and risks. 
4.2. Evaluate hazards and risks. 
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BASIC COMPETENCIES
CAN I…? YES NO
4.3. Control hazards and risks. 
4.4. Maintain occupational health and 
safety awareness.
COMMON COMPETENCIES
CAN I…? YES N
O
1. Apply quality standards
1.1.1 Assess quality of received materials 
1.1.2 Assess own work 
1.1.3 Engage in quality improvement 
2. Perform computer operations
2.1.1 Plan and prepare for tasks to be undertaken 
2.1.2 Input data into computer 
2.1.3 Access information using computer 
2.1.4 Produce output/data using computer system 
2.1.5 Use basic functions of a web browser to locate 
information
2.1.6 Maintain computer equipment and systems  
3. Perform mensuration and calculation
3.1.1 Select measuring instruments 
3.1.2 Carry out measurements and calculation 
3.1.3 Maintain measuring instruments 
4. Prepare and interpret technical drawing
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COMMON COMPETENCIES
CAN I…? YES N
O
4.1.1 Identify different kinds of technical drawings 
4.1.2 Interpret technical drawing 
4.1.3 Prepare/make changes on electrical or electronic 
schematics and drawings
5. Use hand tools 
5.1.1 Plan and prepare for tasks to be undertaken  
5.1.2 Prepare hand tools  
5.1.3 Use appropriate hand tools and test equipment  
5.1.4 Maintain hand tools  
6. Terminate and connect electrical wiring and electronics circuit
6.1.1 Plan and prepare for termination/connection of 
electrical wiring/electronics circuits
6.1.2 Terminate/connect wiring/electronic circuits 
6.1.3 Test termination/connections of electrical wiring 
or electronics circuits
CORE COMPETENCIES
CAN I…? YES NO
1. Install computer systems and networks
1.1.1Plan and prepare for installation 
1.1.2Install equipment/device system 
1.1.3 Conduct test 
1. Diagnose and troubleshoot computer systems
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CORE COMPETENCIES
CAN I…? YES NO
2.1.1Plan and prepare for diagnosis of faults of 
computer systems
2.1.2Diagnose faults of computer systems 
2.1.3Repair defects in computer systems and 
networks
2.1.4Test systems and networks 
2. Configure computer systems and networks
3.1.1Plan and prepare for configuration 
3.1.2Configure computer systems and 
networks
3.1.3Inspect and test configured computer 
systems and networks
3. Maintain computer systems and networks
4.1.1Plan and prepare for the maintenance of 
computer systems and networks
4.1.2Maintain computer systems 
4.1.3Maintain network systems 
4.1.4Inspect and test configured/repaired 
computer system and networks
Evidences/Proof of Current Competencies

Form 1.2: Evidence of Current Competencies acquired
related to Job/Occupation
Current
competencies Proof/Evidence Means of validating
(Basic)
1. Participate in Certificate of Appreciation Submitted document/s;
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workplace in Leadership and Performed tasks and

communication Communication assessments as required
by TESDA;
Performed oral
discussions
2.Work in a team Certificate of Participation Submitted document/s;
environment in Team Building Performed tasks and
assessments as required
by TESDA;
Performed oral
discussions
3. Practice career Certificate of Career Submitted document/s;
professionalism Building and Performed tasks and
Professionalism assessments as required
by TESDA;
Performed oral
discussions
4. Practice Certificate in applying Submitted document/s;
occupational health OHS procedures on the Performed tasks and
and safety job training assessments as required
procedures by TESDA;
Performed actual demo
with OHS procedures
Current
(Common)
1.Apply quality Certificate of Performance Submitted documents;
standards in the Industry; Performed tasks and
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COMPUTER SYSTEM 76
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Certificate of Completion assessments as required

by the school
2. Perform Operation Form; Submitted documents;
computer Questionnaires for Written Performed tasks and
operations and Oral Questioning; assessments as required
by TESDA;
3. Perform Accomplishment Form; Submitted documents;
mensuration and Certificate of Participation Performed tasks and
calculation in OS installation assessments as required
by TESDA;
4.Prepare and Blueprint; Submitted documents;
interpret technical Accomplishment Form; Performed tasks and
drawing Questionnaires for Written assessments as required
and Oral Questioning by TESDA;
Performed oral discussions
5. Use hand tools Certificate of Participation Submitted documents;
in the Proper Conduct of Demonstrated tasks and
Using Tools; complied the practical
Questionnaires for Written demo as required by the
and Oral Questioning standard;
Performed actual demo
6. Terminate and Certificate of Participation Submitted documents;
connect electrical in House Wiring; Performed tasks and
wiring and Certificate of Achievement assessments as required
electronics circuit by TESDA
Current
(Core)
1. Install Certificate of Trainings Submitted documents;
computer in OS installation; Performed tasks and
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COMPUTER SYSTEM 77
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systems and Certificate of PC assessments as

networks Assembly and required by TESDA;
Disassembly; Performed actual
Certificate of demonstration
Achievement
2. Diagnose and Certificate of Submitted documents;
troubleshoot Participation in PC Performed tasks and
computer Troubleshooting; assessments as
systems Certificate of Computer required by TESDA
Repair and and the school;
Maintenance; Performed practical
Certificate of performance
Achievement
3. Configure Certificate of Submitted documents;
computer Participation in PC Performed tasks and
systems and Configuration; assessments as
networks Questionnaires for required by TESDA;
Written and Oral Performed actual demo
Questioning;
Certificate of
Achievement
Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1)

and the Evidences of Current Competencies (Form 1.2), the trainer
will be able to identify what the training needs are of the
prospective trainees.
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Form 1.3 Summary of Current Competencies Versus Required

Competencies
BASIC COMPETENCIES
Required Units of Current Training
Competency/Learning Competencies Gaps/Requirements
Outcomes based on CBC
PARTICIPATE IN WORKPLACE COMMUNICATION(BASIC)

LO1. Obtain and convey Obtain and convey
workplace information workplace
information
LO2. Complete relevant Complete relevant
work related documents. work related
documents
LO3. Participate in Participate in
workplace meeting and workplace meeting
discussion. and discussion.
WORK IN A TEAM ENVIRONMENT
LO1. Describe and identify Describe and
team role and identify team
responsibility in a role and
team. responsibility in
a team.
LO2. Describe work as a Describe work as
team member. a team member.
PRACTICE CAREER PROFESSIONALISM

LO1. Integrate personal Integrate
objectives with personal
organizational goals objectives with
organizational
goals
LO2. Set and meet work Set and meet
priorities work priorities
LO3. Maintain professional Maintain
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growth and professional

development growth and
development

Competency/Learnin Competencie Gaps/Requirement
g Outcomes based on s s
CBC
PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
LO1. Identity hazards and Identity hazards
risks and risks
LO2. Evaluate hazards and Evaluate
risks hazards and
risks
LO3. Control hazards and Control hazards
risks and risks
LO4. Maintain Maintain
occupational health occupational
and safety awareness health and
safety
awareness
COMMON COMPETENCIES
Competency/Learning Competencies Gaps/Requirement
Outcomes based on s
CBC
APPLY QUALITY STANDARDS
LO1. Assess quality of Assess quality of
received materials received materials
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COMPUTER SYSTEM 80
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LO2. Assess own work Assess own work
LO3. Engage in quality Engage in quality

improvement improvement
PERFORM COMPUTER OPERATIONS
LO1. Plan and prepare Plan and prepare for
for tasks to be tasks to be taken /
taken / undertaken undertaken
LO2. Input data into Input data into
computer computer
LO3. Access information Access information
using computer using computer
LO4. Produce Produce output/data
output/data using using computer
computer systems systems
LO5. Use basic functions Use basic functions
of a Web browser to of a Web browser to
locate information locate information
LO6. Maintain computer Maintain computer
equipment and equipment and
systems systems
PERFORM MENSURATION AND CALCULATION

LO1. Select measuring Select measuring
instruments instruments
LO2. Carry out Carry out
measurements and measurements and
calculation calculation
LO3. Maintain measuring Maintain measuring
instruments instruments
Date Developed:
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Competency/Learning Competencies Gaps/Requirement

Outcomes based on s
CBC
PREPARE AND INTERPRET TECHNICAL DRAWING
LO1. Identify different Identify different
kinds of technical kinds of technical
drawings. drawings.
LO2. Interpret technical Interpret technical
drawing drawing.
LO3.Prepare/make Prepare/make
changes on changes on
electrical/electronic electrical/electronic
schematics and schematics and
drawings. drawings
USE HAND TOOLS
LO1. Plan and prepare for Plan and prepare for
tasks to be tasks to be
undertaken undertaken
LO2. Prepare hand tools Prepare hand tools
LO3. Use appropriate Use appropriate hand
hand tools and test tools and test
equipment equipment
LO4. Maintain hand tools Maintain hand tools
TERMINATE AND CONNECT ELECTRICAL WIRING AND ELECTRONICS

CIRCUIT
LO1. Plan and prepare for Plan and prepare for
termination/connection termination/connection
of electrical of electrical
wiring/electronics wiring/electronics
circuits circuits
LO2. Terminate/connect Terminate/connect
wiring/electronic wiring/electronic
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COMPUTER SYSTEM 82
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circuits circuits
LO3. Test Test
termination/connection termination/connection
s of electrical s of electrical
wiring/electronics wiring/electronics
circuits circuits
CORE COMPETENCIES
Required Units of Current Competencies Training

Competency/Learning Gaps/
Outcomes based on Requirements
CBC
INSTALL COMPUTER SYSTEMS AND NETWORKS
for installation installation
Date Developed:
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COMPUTER SYSTEM 83
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LO2. Install Install

equipment/device equipment/device
system system
LO3. Conduct test Conduct test
DIAGNOSE AND TROUBLESHOOT COMPUTER SYSTEM
for diagnosis of faults diagnosis of faults of
of computer systems computer systems
LO2. Diagnose faults of Diagnose faults of
computer systems computer systems
LO3. Repair defects in Repair defects in
computer systems and computer systems and
networks networks
LO4. Test systems and Test systems and
networks networks
CONFIGURED COMPUTER SYSTEMS AND NETWORKS
for configuration configuration
LO2. Configure Configure computer
computer systems and systems and networks
networks
LO3. Inspect and test Inspect and test
configured computer configured computer
systems and networks systems and networks
MAINTAIN COMPUTER SYSTEMS AND NETWORKS

for the maintenance of the maintenance of
computer systems and computer systems and
networks networks
LO2. Maintain Maintain computer
computer systems systems
LO3. Maintain network Maintain network
systems systems
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COMPUTER SYSTEM 84
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LO4. Inspect and test Inspect and

configured/repaired test
computer system and configured/r
networks epaired
computer
system and
networks
Using Form No.1.4, convert the Training Gaps into a Training

Needs/Requirements. Refer to the CBC in identifying the Module
Title or Unit of Competency of the training needs identified.
Form No. 1.4: Training Need/s

Training Needs Module Title/Module of
Instruction
(Learning Outcomes)
Date Developed:
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COMPUTER SYSTEM 85
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Inspect and test MAINTAINING

configured/repaired computer COMPUTER SYSTEMS
system and networks AND NETWORK
Pre-Assessment:
Before you proceed to the core of this module, challenge yourself first
and dig deep into your mind in order to answer the pre assessment
exercises
prepared for you. Take time to answer it!
A. Paper and Pencil Test

General Directions: Read the items very carefully. Write your answer in a
clean sheet of paper.
Date Developed:
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COMPUTER SYSTEM 86
ANASTACIO V. ESIC
BURAUEN INC.
Test I. True or False
Directions: Write TRUE if the statement is correct and FALSE if otherwise.

_______1. A safe workplace is clean, organized and well-lit.
_______2. One must unplug the power from the source before opening a
case and performing services.
_______3. It is a best practice that a fire extinguisher and first aid kit be
available in the workplace.
_______4. You are allowed to open the power supply or a monitor.
_______5. You can bring food and drinks inside the laboratory.
_______6.The key to a well-tuned computer system is the proper
configuration.
_______7. Boot log stores all information from the boot process.
_______8. Registry is a collection of database of configuration of database of
configuration in Windows Operating System.
_______9. The shortcut of Microsoft Configuration is Ipconfig.
_______10. Configuration is the way a system is set up.
Test II. Multiple Choice

Directions: Write the letter of the correct answer in a clean sheet of paper.
1. What boot configuration utility allows setting the programs that will run
at startup?
2. What application allows you to edit the registry?
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3. Which of the following enables you to test sound and graphics output?
4. Which of the following is an applet that controls the look of windows?

a. Appearance and Themes c. Performance and Maintenance
b. Network and Internet d. Sounds, Speech and Audio
5. Which of the following applets does not belong to performance and

maintenance category?
a. Administrative tool c. Power Options
b. Automatic Updates d. System
6. Which of the following is a wizard used to configure MS Windows for

vision, hearing and mobility needs?
a. Accessibility Option c. Sounds, speech and audio
b. Security Center d. User Accounts
7. Which of the following tab in direct X Diagnostic tool displays your

current audio settings?
a. Input c. Sound
b. Music d. System
8. Which of the following networking cable category is the most

commonly used?
a. Cat3 c. Cat 5 and 5e
b. Cat 5 d. Cat 6
9. What copper-cored cable is surrounded by a heavy shielding?

a. coaxial cable c. optical fiber
b. fiber optics d. twisted pair
10.What Ethernet cable is used to connect two devices directly?
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COMPUTER SYSTEM 88
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a. cross- over c. both A and B

b. straight-through d. none of the options
11.Which of the following is a number used to identify a device on a

network?
a. Default gateway c. IP address
b. DNS Server d. Subnet mask
12.In which of the following IP address classes does 192.168.1.105

belong to?
a. Class A c. Class C e. Class E
b. Class B d. Class D
13.What command is used to test the ability of the source computer to

reach a specified destination computer?
a. Ipconfig c. Ping
b. Msconfig d. Regedit
14.What do you call an approach to computer networking where all

computers show equivalent responsibility for processing data?
a. Client server c. Peer to client
b. Peer to peer d. None of the options
15.Which of the following is an example of a Class A subnet mask?

a. 255.0.0.0 c. 255.255.255.0
b. 255.255.0.0 d. 255.255.255.255
Test III. Matching Type

Directions: Match Column A with Column B. Write the letter of your answer
in a separate paper.
A B
1 Copper cabling used for a. Crimping tool
telephone communication
2 Standard Ethernet cable b. Cross-over
3 Cable that has a very thin core c. Fiber-optic
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COMPUTER SYSTEM 89
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4 Cable that has a thicker core d. Ipconfig

5 Tool used for crimping RJ45 e. Multi-mode
6 Connector for Cat 5e cable f. Ping
7 Set of rules g. Protocol
8 Indicates the network portion h. RJ45
of an IP address
9 Command used find out the IP i. Single-mode
address
10 Glass or plastic conductor j. Straight-through
k. Subnet mask
l. Twisted pair
Test IV. ACRONYMS

Directions: Give the complete meaning of the following acronyms. Write your
answer in a separate sheet of paper.
1. UTP 8. IMAP
2. STP 9. SMTP
3. IP 10.DHCP
4. TCP /IP 11.DNS
5. HTTP 12.TTL
6. FTP 13.LAN
7. SSH 14.VPN
B. Skills Checklist
Configuration Skills
Date Developed:
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COMPUTER SYSTEM 90
ANASTACIO V. ESIC
BURAUEN INC.
Directions: Below is a matrix containing the most important skills that one
must have to configure computer systems and networks successfully. Check
( ∕ ) the appropriate column which describes the level of your confidence in
performing the given tasks.
LEGEND: ON POINTS SCORING SYSTEM

1 - I am not confident
2 - I can do it confidently but with
assistance
3 - I can do it confidently
Competencies 3 2 1
1. I can use the different tools for
configuration.
2. I can inspect networking devices and
connectors.
3. I can create a cross-over and straight-
through
4. I can test the functionality of an
Ethernet cable.
5. I can assign and configure IP address.
6. I can execute the IPconfig command

properly.
7. I can manage to create a peer-to-peer
networking.
8. I can configure Network DHCP.
Interface Card using
9. I can enable a firewall.
10. I can configure file and printer sharing.
TOTAL:
GRAND TOTAL:
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COMPUTER SYSTEM 91
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BURAUEN INC.
Add all the scores to get the grand total and then divide it by the total
number of items. Refer to the verbal interpretation on the table below to
determine your initial competency on configuration of computer systems
and
networks.
Numerical and Verbal interpretation
Numerical Verbal Interpretation

Value
2.51 – 3.00 Confident
1.76 - 2.50 Confident but needs assistance
1.00 – 1.75 Not yet Confident
Don’t feel bad if you got a “not yet confident” in all of the competencies.
Bear in mind that this is just a pre-assessment of the knowledge and skills
on the lessons to be presented. Also, it will guide and inspire you to study
harder as you go along with the lessons.

23. Pre-Test …………………………………………………………………. 28
Answer Keys of Pre-Test ………………………
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Date Developed:
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COMPUTER SYSTEM 93
ANASTACIO V. ESIC

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SAINT CLARE POLYTECHNIC SCHOOL OF

That in all Things, God May be Glorified!

TO WHOM THIS MAY CONCERN:

This is to certify that all collected information stated in this

Cover Page ………………………………………………………………………….. i

A. Plan Training Session

B. Training Needs Analysis Forms

D. Competency Based Learning Material

9. Information sheet 7.1-2b and Self-check 7.1-2b ………... 72

E. Power Point Presentation

F. Institutional Competency Assessment Instrument (ICAI)

Refer to SPECIFIC INSTRUCTIONS TO CANDIDATES

G. Training Activity Matrix

Training Activity Matrix ………………………………………………...

I. Relevant Training Certification …………………………………… 242

J. Maintain Training Facilities

3. Maintaining Training Facilities Forms:

6. Relevant Training Certification ………………………………….... 281

K. Supervise Work-Based Learning

6. Trainee’s Record Book ……………………………………………

L. Supervise Work-Based Learning

Supervise Work-Based Learning

SUPERVISED INDUSTRY TRAINING OR ON THE JOB

The following questionnaire is designed to evaluate the

evaluation shall serve as a basis for improving the design and

necessary assistance such as

Comments and suggestions:

your objectives and

7. Was the supervisor effective in

9. Has the training program

COMPUTER SYSTEM SERVICING NC II

ANALYSIS OF PROGRAM EVALUATION

7. Trainee’s Progress Sheet ……………………………………………

M. Program Evaluation Forma

Plan Training Session

Training Needs Analysis Forms

Competency Based Learning Material

Competency standard: EVIDENCE GATHERING

Third party Report

Observation & Questioning

Demonstration & Questioning

Learning Outcomes: Tick these

accordance with established procedures

LO #2. PREPARE INSTALLER 1. 2. 3. 4. 5.

LO #3. Install operating system and drivers

SPECIFIC INSTRUCTIONS TO CANDIDATES

Qualification Title: COMPUTER SYSTEMS SERVICING NC II

1. Given the necessary components, testing instruments, tools and

A. Disassemble and Assemble Computer Hardware

1. Create a bootable USB flash drive

E. Install Application Software

E.1. Install MS Office (MS Word, MS Excel, etc.)

2. The assessment shall be based on the unit of competency in the Training

 Demonstration/Observation with Oral Questioning

The feedback shall indicate whether you are:

SPECIFIC INSTRUCTIONS TO CANDIDATES

Qualification Title: COMPUTER SYSTEMS SERVICING NC II

1. Given the necessary components, testing instrument, tools and

G. Setup firewall, Quality of Service (QOS), MAC authentication

2. The Assessment shall be based on the unit of competency in the Training

3. The final assessment shall be the responsibility of your Accredited

4. At the end of the assessment, your assessor shall provide feedback on

SPECIFIC INSTRUCTIONS FOR THE CANDIDATE