LESSON 7 AT THE TRAVEL AGENCY M.S.

OUMAYMA BAHLOUS

I- Pre-Listening

1-Complete each expression with the right verb from the list: go, book, ask, provide, make
 To …………….. facilities
 To …………….. for compensation/fee/payment
 To ………………. a deposit
 To ………………… a holiday
 To ………………….. on excursion
2- Have you ever gone to the travel agency? What does it provide people with?
3- Study this list of benefits of travel agents and say whether one should always trust the travel agent

 Provides the traveller with information (leaflets, brochures, maps, booklets and travel
guides)
 Provides assistance, help, guidance to the traveller
 Provides the traveller with a feeling of safety and protection
 Provides special care for handicapped people
 Provides advice on destinations and weather conditions
 Chooses the best service: hotel accommodation, transport, restaurants…
 Offers compensation/refund in case of dissatisfaction
 Plans a [well-organized, well-arranged, well-scheduled, well-planned] tour

II- Listening
Listen to Mr Ward who is planning to take a trip organized by the travel agency (a package tour)
And

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. .
. .

3- Listen to section 2 and find out what Marion was complaining about:
a-……………………………………………………………………………
b-…………………………………………………………………………….
c-…………………………………………………………………………….
d-……………………………………………………………………………
LESSON 7 AT THE TRAVEL AGENCY M.S. OUMAYMA BAHLOUS

4- These statements are false, listen and correct them:

a- The hotel has been built for a long time
b- Miss Ward was not able to use the swimming pool because she was sick
c- The restaurant served a variety of international dishes
d- Miss Ward enjoyed the daily two-minute walk to reach the beach
e- The travel agent accepted to give Marion a refund

7 Good reasons to visit the hotel Superb

1- You will enjoy the scenery/panorama/landscape
2- You will love the food
3- You will be met at the airport
4- All the hotel staff are friendly
5- Every room has a shower
6- You can see the beach from the hotel
7- There are excursion/trips everyday

Dear Sir/Madam

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