INTERNSHIP REPORT

on
“Industrial Relation Systems in Bangladesh:
A Study on Walton Bangladesh Limited”

Supervised By:
Rashedul Islam
Lecturer
Department of Business Administration
City University

Submitted By:

JebinFarhana
ID: 1834907303
Program: MBA
Batch: 49th
Major - HRM
Department of Business Administration
City University

An Internship Report Presented to the Department of Business Administration in

Partial Fulfillment of the Requirements for the Degree of Master of Business

Date of Submission:

i
 ACKNOWLEDGEMENT

I want to thank Allah. He enabled me to prepare this report with good health and a good
spirit. Then I would like to express my deepest gratitude and warmest appreciation to my
supervisor Rashedul Islam, Lecturer, Department of Business Administration, City
University. This assistance and guidance were excellent to complete this paper successfully. I
couldn't complete this report without his help. His guidelines created an eagerness for me to
carry out my appointed job promptly and enthusiastically.

ii
 STUDENT DECLARATION
I do hereby declare that the work presented in this Internship Report has been carried out by
me and has not been previously submitted to any other University/ College/ Organization for
an academic certificate/degree.

I, Jebin Farhana, ID: MBA 1834907303declare that the presented internship report on
“Industrial Relation Systems in Bangladesh: A Study on Walton Bangladesh Limited”
submitted as a course requirement for Master of Business Administration at City University
was prepared by me.

The work I have presented does not breach any existing copyright and no portion of this
report is copied from any work done earlier for a degree or otherwise.

I further undertake to indemnify the damage arising from breach of the foregoing obligations.

JebinFarhana
ID: 1834907303
Program: MBA
Batch: 49th
Major - HRM
Department of Business Administration
City University

iii
 SUPERVISOR CERTIFICATE
This is to certify that the internship report on “Industrial Relation Systems in Bangladesh:
A Study on Walton Bangladesh Limited” in the bona fide record at the report is done by
Jebin Farhana, ID: MBA 1834907303 as a partial fulfillment of the requirement of degree
major in HRM, City University.

The report has been prepared under my guidance and is a record of the bona fide work carried
out successfully.

_____________________________
Rashedul Islam
Lecturer
Department of Business Administration
City University

LETTER OF TRANSMITTAL

iv
Date:

Rashedul Islam
Lecturer
Department of Business Administration
City University

Subject: Submission of Internship Report on “Industrial Relation Systems in

Bangladesh: A Study on Walton Bangladesh Limited”

Dear Sir,
I have prepared my internship report on the topic of “Industrial Relation Systems in
Bangladesh: Study on Walton Bangladesh Limited” under your kind supervision as a
requirement of completing the degree of MBA program. I have tried my best to prepare the
report in consistence with the optimal standard under your valuable direction.

I made every effort to reveal greater insight in this report. I hope that this will meet the
standard of your judgment.

Thanking you for your kind supervision.

Sincerely yours

-------------------------
Jebin Farhana
ID: 1834907303
Program: MBA
Batch: 49th
Major - HRM
Department of Business Administration
City University

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 EXECUTIVE SUMMERY

Since it forms part of the MBA Program’s educational requirements, I have been assigned to
complete the internship report on “Industrial Relation Systems in Bangladesh: A Study on
Walton Bangladesh Limited” in accordance with a guideline. The report contains the Walton
profile and data about the markets, products, and company history. The report also outlines
relationship between employer and employee or trade unions are called Industrial Relation.
The report provides employee relation, an analysis of and industrial relation activities.
Relationship is necessary for both employers and employees to safeguard the interests of both
parties of the production. In other words, good Industrial Relation means industrial peace
which is necessary for better and higher productions. In any undertaking, good relations
between the management and workers depend upon the degree of mutual confidence which
can be established. This, in turn, depends upon the recognition by the employees of the
goodwill and integrity of the management in the day-to-day handling of questions, which are
of mutual concern. The first requisite for the development of good industrial relations is a
good labour policy. The aim of such a policy should be to secure the best possible co-
operation of the employees. Every employee should have the opportunity to contribute not
only his services, but also his suggestions and ideas towards the common effort.

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 TABLE OF CONTENTS

Contents Page No

Acknowledgement II
Student Declaration III
Supervisor Certificate IV
Letter of Transmittal V
Executive Summary VI
CHAPTER ONE: INTRODUCTION 1-4
1.1 Introduction 1-2
1.2 Objective of the Report 2
1.3 Methodology of the study 2-3
1.4 Scope of the Study 3
1.5 Limitation of the Study 3
CHAPTER TWO: ORGANIZATIONAL OVERVIEW 4-8
2.1 Historical Background of WALTON (R.B Group) 4
2.2 Company Profile 4
2.3 Management of Walton 5
2.4 Business Concept 5
2.5 Mission 5
2.6 Goal 6
2.7 Objective 6
2.8 Organizational Structure of WALTON 6
CHAPTER THREE: THEORETICAL BACKGROUND OF THE 7-
STUDY

3.1 What is Industrial Relation? 7

3.2 History of Industrial Relation 7

3.3 Features of Industrial Relations 7

3.4 Objectives of Industrial Relations 4
3.5 The main aspects of Industrial Relations are 8
3.6 Industrial peace could be maintained by 8
3.7 Effects of poor Industrial Relations 8
3.8 Importance of Industrial Relations 8
3.9 Approaches to Industrial Relations 9
3.10 Problems of Industrial Relations in public sector 9
3.11 Industrial relations department of Walton Bangladesh 9
3.12 Industrial Relations Laws Adopted by Walton Bangladesh 9

CHAPTER FOUR: ANALYSIS AND FINDINGS 11-12

5.1 Survey Analysis 11

5.2 Findings of the Study 12

CHAPTER FIVE: RECOMMENDATIONS AND 13

CONCLUSION
5.1 Recommendations 13

5.2 Conclusion 14
Bibliography 15
Annexure 16-17
Questionnaire 16-17