Finla Report On Welfare at Rns

RNS Motors
Executive summary
A STUDY REPORT ON WELFARE MEASURES AND ITS

IMPACT ON EMPLOYEE SATISFACTION.
Project consists of welfare facilities and employee satisfaction survey:-
It provides a channel for employees to communicate their views on wide

range of issues in total confidence.
Employee satisfaction survey is conducted to find out the satisfaction level of

the employees towards welfare facilities at RNS MOTOS.
The other objective is to find out the areas of low satisfaction level where corrective
actions can be taken to improve welfare facilities.
For this purpose a sample of 50 employees was selected & survey was done with
the help of questionnaire and the results are analyzed for all the employees using
percentage method.
Based on this analysis, observations, given HR will be taking corrective

actions to improve satisfaction level of the employees.
LITERATURE REVIEW
Belgaum Institute of Management Studies (BIMS), Belgaum. 1

RNS Motors
INTRODUCTION OF EMPLOYEE SATISIFACTION
The key measures of an organization are:
• Employee retention
• Productivity
• Customer satisfaction
• Profitability
All the above results are obtained only if the employees i.e. the heart of the
organization are satisfied. This is because satisfied employees tend to be more
productive, creative & committed to their employers.
Employee satisfaction has two components:
1. Hygiene issues
2. Motivation issues
The motivational issues are:

RNS Motors
1. Work: The work should make employees believe that the work they are
doing is important.
2. Achievement: All employees want to do a good job and make use of their
talent.
3. Recognition: Employees should be rewarded for high performance by

bonus or at least praising their efforts.
4. Responsibility: Employees should be given enough freedom or power to

carry out their task. They should have ownership of work & be given
challenging work.
5. Advancement: Loyalty & performance should be rewarded by providing

opportunities for career development. The absence of hygiene issues is a
source of dissatisfaction.
EMPLOYEE WELFARE
Introduction:-

RNS Motors
Employee comprises all human efforts of body and mind, which is exchanged
for a
consideration in terms if cash or kind or both. Welfare is a broad concept, referring
to a condition of living of an individual or group, in a desirable and happy state if
relationship with the whole environment-ecological, economical and social.
Ecological welfare means:

Environmental friendly existence, ecological balance, pollution free existence, and
proper sanitation. Social welfare is the prevention of discrimination based on cast,
creed, sex, establishment of equity and fairness, ensuring safety heath and social
security. The object of economic welfare means increasing individual earning and
at the same time promotes economic development of society by increasing
production, productivity, and quality of product and services.
THE CONCEPT:-
There are three dimensions of concept of welfare- total, social, and relative.
The “total concept” of welfare is the achievement of desirable state of existence
involving physical, mental, moral, and emotional well being. The “social concept”
of welfare involves the well being of an individual and the harmonious relationship
he establishes with his primary group-his family, his working group- his colleagues,
superiors and subordinates, and with his social place and person. This is called the
“relative concept” of welfare.
Employee welfare is dynamic and flexible. It varies with time. It also varies from
place to place, industry to industry, country to country. It also varies between
individuals and groups with in the establishments, industry or country. The
perception of people on welfare measures also vary depending on value system,
level of education, social customs and expectations.
Employee welfare has both positive and negative aspects. On the positive side we
have statutory measures which lay down minimum standards of facilities like
health, food, clothing, housing, wages and job security. On the negative side it
might lead to complacency and indiscipline of workers due to high job security as
in the public sectors.
Classification of welfare measures;-
According to ILO system of classification,

RNS Motors
1) Extra-Mural Activities:- are commonly known as Benefits. It consists of the following.
Social security, medical cover, insurance, pension, provident
fund, leave travel facilities, maternity facilities, compensation against injury,
fair price shops and cooperatives.
2) Intra-Mural Activities:-These are commonly known as services. Some of

these are given below. Safety clothes, canteen, rest room, change room, crèches, toilette
blocks, wash rooms, bath rooms, schools, recreational
facilities and auditoriums.
3) Statutory measures:- are those laid down by government through enactment

of legislative laws. These measures are same as Extra- Mural Activities.
4) Voluntary schemes.:- These are like holidays, rest period, coffee break
etc. which is declared by employees.
5) Mutual Welfare facilities:-These are those facilities agreed to by mutual

consultation between employers and employees. Examples are paid vacations,
Advantages of employee welfare:-
1. Industrial harmony; Welfare measures create a good impression of workers on employers and
state. This will enhance their sense of belongingness and
motivation. Ultimately it improves union- management relations and secures
industrial peace.
2. Real income reduces Inflation: Welfare measures are indirectly increases the real income of
workers. Examples are subsided in the canteens, free medical and educational facilities etc
being paid in kind reduces inflation.
3. Stability of employment: welfare measures reduces the labor turn over,

absenteeism and some times even the strikes which deprive them these facilities
4. Improve Mental Health: Welfare measures improve mental health by providing scope for
promoting hidden talents like music, arts, and other extra-curricular activities.
5.Physical Health: Welfare measures like sports improve physical health.
6. Quality of work life (QWL): Increases Medical facilities, education opportunities and social
security go a long way in increasing quality of work life (QWL).

RNS Motors
7. Increases productivity: Points mentioned at points (2), (4), (5) and (6) above will increases
the living standard, efficiency and productivity of workers.
8. Empowerment: Empowerment involve interest, commitment and competence and intrinsic

motivation.
Benefits :
Present day employees expect something more than mere pay and
allowances. They need paid vacations, sick leave, insurance coverage and pension.
These are called benefits. In addition they need opportunities of cultural activities,
housing canteen facilities schooling of their children, hospital, banking, shopping
centers, etc. These are called services. Do the benefits and services improve their
performance? Probably not. Do they motive the employee? Here also the answer
may be negative. Benefits and services are membership based rewards giving to all
employees, irrespective of employee performance. Millions of rupees are spent on
all over the country by most of the organization on benefits and services. Why do
we spend so much if these are not motivators. The answer is that these are
dissatisfies, the absence of which demotivate the employees, even though their
presence fail to motivate. In other words benefits and services fit very well with
hygiene factors of Herzber’s theory of motivation. Nearly 50 per cent of wages and
salaries are spent on benefits. Benefits not only attract the employees to the
organization, but play a significant role in retaining them in the organization. Since
1920s management are steadily increasing benefits with an idea of weaning their
workers.
Statement of the study
Management problem:
Management is providing welfare measures to its employees, and hence
management is interested to know, whether the welfare measures provided by the
company are satisfactory or no .

RNS Motors
Research problem:
Based on the above management problem research problem is “A study report on
Welfare measures and its impact on employee satisfaction at RNS Motos, Hubli”
Objectives of the study:
 To study welfare measures at RNS Motors.
 To study welfare measures and its impact on employee satisfaction.
 To identify need for improvement in welfare measures.
 To suggest suitable measures for improvement in welfare measures.
Scope of the study
 The study will reveal the satisfaction level of the employees towards different welfare
measures.
 The study will help to know the impact of welfare measures on employee satisfaction level.
 The study will help to know the improvements to be made in the welfare measures to satisfy
the employees.
Purpose of the Study

• To study the welfare measures at RNS Motors
• To study the satisfaction level of the employees towards to welfare facilities.

COMPANY PROFILE:
RNS MOTORS
RNS Motors is a unit of RNS infrastructure Limited. They took Maruti
Suzuki Dealership in the year 1995 and started their operations at Hubli. Maruti
Udyog Limited was impressed by their infrastructure and the facilities provided to
the customer at Hubli and requested them to open an outlet in Bangalore.
RNS Motors
They provide all the facilities under one roof like Scale, Service, Spares,
Finance, Insurance, Accessories and Stock Yard. to help our customers in
marketing the right choice. They have parked colour- wise, model-wise Maruti cars
so that the customer can decide the model \ color at once.
The territory covered are the district of Belagum, Bidar, Bellary, Bijapur,
Chitradurga, Hubli, Dharwad, Gulburga, Raichur, Shivmoga and B’lore in
Karanataka state, the RNS motors Five branches 2 in B’lore and 1 in Hubli Bijapur
Murdeshwar each.
The basic facility include 13,437 sqft covered area and 66,418 sqft. Of open
area with spectacular show room and hug parking area. The work shop is equipped
to cater more than 100 vehicles daily with latest computerized diagnostic equipment
for accurate diagnosis rectification and seedy repair
The accident repair section has modem repair facilities has the state of the art
equipment for engine analysis, wheel alignment AC gas charger car lifts dust free
paint and a well trained and skilled technicians. Customer’s car facilities include
free check up camp, emission tests and post services follow up analysis.
RNS is the creation of Ram Nagappa Shetty. He was born on August 15th
1928 at Murudeshwar Uttara Kannada Dist. In Agriculture family. His father was
the Administrator of Murudeshwara temple. After completing his high school
education Mr. Shetty started his career as civil contractor in Sirasi in 1961 they
formed a partnership firm, it marked the beginning of R N Shetty Group. The firm
was converted into private ltd co. in the year 2003. to the civil project executed by
the company represents some of the finest work in the Tunnels, Irrigation projects,
Bridges, power projectas, Buildings, Dams, Highways, Reservoirs and many. The
company has undertaken and complete many projects for Karnatak P. W. D and
irrigation Department, Karnntak Power corporation Ltd, National Highways
Authority Of India, Karnatak State Highway Important projects, Maharastra.
R N Shetty is an excellent businessman and also deeply religious

person and a philanthropist by the nature. He devotes great deal of time and money
to charity projects. He set up the R N Shetty trust a nonprofit making institution that
helps needy student and educational institutions. R N Shetty Polytechnic at
Murudeshwar is being run by the trust.
ACHIEVMENTS AND AWARDS OF RNS Motors

RNS Motors
Due to its constant quality control and service RNS Motors awarded the Platinum
Service Award for the 1977.
Certificate of Appreciation in recognition of their outstanding contribution to

service tax revenue in Belagum Commissioner ate during the year 2003-04.
Star award for Service and Repair workshop non metro city during 2003-04 by
Maruti Udyog Limited.
Best Performance Balance Score Card during the year 2003-04 by MUL.
Best Outlet Sales Head ( rest of Karnatak ) during 2006-07 by MUL.
Excellence in team Performance (corporate sales) during 2006-07 by MUL.
MAN BEHIND THE SUCCESS OF RNS GROUP
The man behind the success of RNS group is Rama Nagappa

Shetty.He was born on August 15th 1928 at Murudeshwar in Uttar Kannada District
in a family of agriculturist. His father was the administrator of Murudeshwar
temple. After completing his high School education Mr. Shetty started his Careens
as a Civil Contractor in Sirsi.
In 1961, he formed R.N.Shetty and company a partnership firm. During

the next four years,the company took up construction of three projects buildings on

RNS Motors
Honnavar Bangalore Road. In 1996 he moved out of his native district and began
operations from Hubli a major city in Northern Karnataka.
R.N.Shetty also entered into the hotel business in 1975.He constructed a

Five Star Hotel in Bangalore, which presently has been to the Taj Group of hotels ,
The Taj Residency.
In 1977, he set up Shri.Murudeshwar Tiles Private Company Limited a

Manglore tile manufacturing unit and one of the most highly automated manglore
tile unite in the region.
The group took the dealership of Maruti Udyog Ltd and had
opened its showrooms at Hubli,Banglore and Murudeshwar.RNS has been rated as
NO.1 dealer in India for last three years.
Chief executive officer responsible for the overall functioning and

administration of the Co, and provide support to the management representative in
maintaining and implementing all the activities in the co.
General Manager , as a head of the organization is responsible for overall

functioning and administration of the organization.He appraises the CEO of the
important activities and development of the organization.
Spared Manager heading spares and accessories department as authority to

control his staff.he is authorized to prepare spares and accessories bills.
VARIOUS MODELS AVAILABLE IN RNS MOTORS

The all new Maruti 800 is a perfect complement
to your evolved tastes & lifestyles,And the best
way to take your driving pleasure to a brand
Maruti Suzuki 800 new –high
Maruti Omni comes in three variants Omni 5-

seater, Omni 8-seater & Omni-LPG.Maruti
Maruti Omni Omni is perfect family Car

RNS Motors
Maruti Alto is one of the best selling cars
India.Different new features have been include
Maruti Alto like clear lens hand lamps ,spraking tail lamps,
rotary control ofr AC Cars
The former version of the Zen was similar to

1994 Maruti Alto.Production of that model Zen
ceased in March 2006 after an improved version
Maruti Zen failed to sell.The introduction of the Maruti
Swift during that same time has been
attributedto at least partially account for the
slump in sales
The swift now has a new way to seduce you.The

new swift diesel underneath that amazing body
Maruti Suzuki
now lies the next generation of Common Rail
Swift Direct Injection Techonology that is unlike
anything you have ever experienced before .
Maruti Versa is a Maruti Utility vehicle and feature of both the

car & Van
Maruti
Versa
The company also launched WagonR Duo,which canrun on petrol

Maruti and LPG.The running cost of WagonR Duo,using LPG is about
33% less than the running cost of petrol vehicle in the same
Wagon category
R
Maruti Suzuki Ritz an outstanding combination of sporty styling,

compact size& savant-grade technology. Maruti Suzuki Ritz is
Maruti available in both petrol & diesel variants
Ritz

RNS Motors
Maruti A-Star is launched especially for the car lovers spread all
across the world. This car represents beginning of a new
Maruti revolution with its outstanding performance and unmatched looks.
A- Star
It is a stand out from the rest of crowd. The new Maruti Suzuki
SX4 is splendid crossover car that provides the elegance of a
Maruti saloon while offering unparalleled comfort
SX4
Maruti Suzuki has launched the Swift Dziere.From the looks of it

Maruti the Dzire is edentical to the Swift hatch till the B piller.From then
Suzuki on the rear door is longer & the car itsekf is wide at the rear to
offer more rear seat width & leg room.
Swift
Dzire
IN DEPTH STUDY OF DEPARTMENT

CEO:-
Chief executive officer of the company is Mr.sunil R shetty.He is the
one who is responsible for ups and downs of the organization.
GENERAL MANAGER:
The G,M of the organization is Mrs.Archana shetty who is duanmic
disciplined and having autocratic leadership qualities.She is captain of the ship.The
journey of the ship demands upon her decisions
Following are the some the functions
To lead the organization
To take effective decisions in the track of selected plan and meet the
RNS Motors
Objectives
To lead ner team in satisfying the customer as required by customer
To maintain forma; relation ship with employees as will as customers
Proper checking of accounts
To have a proper check over the daily works
To take her team into he right path to meet the goals
To provide proper training to the employees.
MANAGEMENT REPRESENTATIVES
He is the person who represents his organization to the worlds car

industry.This heads is leadd by G.M and following are the functions prformed by
G.M and following are the functions performed bu G.M under this head.
To represents the organization to the world
To build firms name in the markets
To maintain friendlu relationship with other franchised
RECEPTIONIST
Receptist is a person who attains and welcoming and giving formations to the
customers required by them.
Miss Anju dube performs this post some of the functions of the receptionist are as
follows,

RNS Motors
MARKETING SALES DEPARTMNT
DEPATMENT HEAD:PRAVEEN NAIK
Marketing means giving the knowledge of the product through
Advertising and finding the niche market and catching the potential mrket for the
product,in other works a sale refers to the process of selling the product to the
customer, which includes invocing order booking, delivery and follow ups.
Different Departments of RNS Motors

Human Resource Department
Department Head :- Veena Jahagirdar
This department is responsible for the welfare and the requirements of the
employees of RNS Motors.For appointing new emplyoyees ,they conduvt campus
interview and select suitable candidate for filling their vacancy, internal training to
the newly appointed employees are given by RNS. Basic salary, Da,CA are given as
per the regulation of RNS. Incentives are given to the employees according to their
performance and ability. Promotion is given on the basis of seniority and ability of
the employee. Yearly awards and bonus are given to best employee by RNS
Motors. RNS Motors is tied up with National Insurance Company Ltd. Which
offers the customer dual benefit, protection for your car and complete peace of
mind? The insurance executive collects the cheque from the customer and makes
payment to insurance company.
Accessories Department
Department Head : Mehar

RNS Motors
Maruti Genuine Accessories provides necessary accessories required by RNS
Motors like Stereo,Mats,Center locking etc.If there are offers by MUL some of
these accessories are given free of cost to the customer
Sales Department and Marketing Department

The function of this department includes invoicing order booking delivering
and follow ups. Showroom sales executives deal with the customer who visits the
showroom. They will explain about the different variety of cars available, their
features , price and other details, if required give demonstration of Vehicle catalogs.
They also explain about the services given by them.
MARUTI DRIVING SCHOOL

To learn driving Maruti Driving School is definitely the right way
to move
Spares Department
Department Head : Maltesh Takkalaki
This department deals with the proper maintenance of spares required for
cars these include spares parts required for the smooth performance of car. The
functions include the procurement and also include the checking of shortages.As
and when the service is carried on the workshop requirements of spares will be high
so that all work is heavily depend on this department.In this department the spares
which are very needy and heavily demanded should be there without Any shortage
so proper control on inventory of spare should be there to avoid shortage.
Service Department
Department Head : K,M, Govindraj
RNS Motors
In this department washing, repairing and servicing of vehicle is done job
card is prepared for this purpose which contains the problem faced by the
custome.This department contains imported machines like injector cleaner , spark
plug cleaner : wheel alignment machines numeric impact ranges , wheel balancing
machines etc. Before the delivery of the vehicle ton the customer the vehicle is
checked by the workers of this department to see whether the vehicle is in good
Accounting Department
Department Head : Prashant Naik
In this department accounts are maintained Quarterly auditing is done by
the company auditors. Accounts Department
always aims to control the expense of the company. Customers ledgers are
prepared by accounting department.
Maruti True Value Department

Department Head: Marvyn Fernandes
True Value from Maruti Stands for highest standards of quality in pre-owned
cars. True Value was launched in India in October 2001 and has been started to
facilitate the customers with hassle free transactions and True Value strated in RNS
Motors in 2003 and has created a good brand image in the market by delivering
quality, reliability transparency and convenience to the customers True Value has
created substantial demand. Engineers from Maruti are Present at True Value
outlets to ensure the quality, transparence and convenience to both buyers and
sellers.

RNS Motors
-: SECURITY:-
Last but not the least, when there is a king there should be a security for him and his
empire
So in RNS Motors also securities play a very important role in maintaining

discipline and they are very particular about their working. If anything happens
inside it should starts from security and ends with security.
SWOT ANALYSIS;-
The following are the some of the SWOT’S OF RNS Motors

STRENGTHS ;
 The organization is vast in terms of place, financial terms &

the market share of the parent co i.e MUL
 MUL has market share of 63% in the Indian car Industry.
 The MUL has concentrated its products in all the 3 classes in

the society.
 RNS showromm has also got 63% of market share in the local
car Marktet
 The market coverage of RNS Motors in Hubli is having 6

RNS Motors
Districts.
 The Organization has got very well good will in the market.
 Best Human Resource
WEAKNESSES :
 Customers are not happy with the prices quoted to the spares,
accessories & even some times to services.
 Some customers claim about the less care taking of the old
customers.
OPPORTUNITIES:
 The disposal income of the people is increasing so there rise

in the number of customers
 Good market for launching of the innovative cars and also can
get the credit of first launcher.
 As the co also launches cars to the luxury segment & sports

utility cars so customers will have high opinion towards the co

RNS Motors
THREATS :
 Tough competitor i.e Bellad Motors
 Some of the customers feels that they are not recognized &
Treated as new customers so there is chance of losing such
Customers.
Organisation Chart
Managing Director
General Manager HR
Sales A/c Stores Accessori CCM Repairs New True

Works Manag Manage es Busines Value
manag e
manag
e
CCM
Fina
Servic A/c Spares Access Front Superv
e assistn Exe ory exe isor Insu
advsr t
War
Warranty r
RNS Motors
Super Sales Cashie Speake
visor exe r r
Salesman Sourcin
g
engine
Mech Electr’n Mech Painters er
s
Traine
e
Helper
s
HR Practices carried out at RNS Motors
Man power planning:

It is process by which a management determines how an
Organization should move from its current manpower position to its desired manpower position.
Though planning, a management strives to have the right number and the right kind of people at the right
places, at the right time, to do things which result in both the organization and individual receiving the
maximum long range benefits.
As the manpower planning is engaged in all the organization, RNS also adopted a simple system where the
receptive department, which is need of human resource, must to contact the HR department. Then HR
department will start to search the rite manpower.
Recruitments :
It is one if the important functions of the personnel management to ensure that the
organization has the right number of employees and right kind if employees at the right places. The
number and nature of employees required by an organization depends up on the nature of method of work.
It forms the first stage in the process which continues with the placement of the candidate.
Selection:
It is concerned with securing relevant information about an applicant. It is a long process, commencing
from the preliminary interview of the applicants ending with the contact of employment.

RNS Motors
Induction:
It is technique, by which a new employee is rehabilitated into his surroundings and
introduced to the practices, policies and purposes of the organization. In other words, it is a
welcoming process the idea is to welcome a newcomer, make him feel at home and generate in him
a feeling that his own job, however small, is meaningful and has
significance as a part of the total organization.
In RNS they used to conduct an induction programme for the Period of 5-10 days.
Training:
Every organization needs to have well trained and experienced people to perform the
activities that have to be done. If the current or potential job occupant can meet this
requirement, training is not important. But when this is not the case, it is necessary to
raise the skill levels and increase the versatility and adaptability of employees.
Training is process of learning a sequence of programmed behavior. It is
application of knowledge. It gives people an awareness of the rules and procedures to
guide their behavior. It attempts to improve their performance on the current job or
prepare them for an intended job and it’s a short term process utilizing a systematic and
organized procedure.
In RNS is providing training program for every 6-12 months and engaged in conducting the
training & Development program to its existing employees every now and then.
Motivation:
It is the process of creating organizational conditions which will impel employees to
strive to attain company goals. It plays a key role in all type of organization. The
organization has to identify the unsatisfied needs of its employees and try to satisfy them. And it is
way of getting work done by others. In RNS use to give increment to those employees whoever
perform well in their work, which will be known by the results of the performance Management
system. Promotions are also depended on it.

RNS Motors
Communication:
It is one of the most basic functions of the management. The manager can make a good decision,
think out well conceived plans, establish a sound organization structure and even be well linked by
his associates. Through a proper communication, the manager would be able to study the
understanding and reaction of subordinates and create congenial atmosphere so as to induce the
subordinates to put in best of their efforts in accomplishing tasks.
In RNS , they maintain both down ward and upward communication. Open communication
enhances the comfort levels of employees apart from making them feel worthwhile.
Welfare Facilities for employees at RNS MOTOS

1)They provide PF facility:
PF is 12% which is equally contributed by employees and employer.
2)Provides ESI benefit to employees:

In this employees contribute 1.75 % and employer’s contribution is 4.75%.Under
this whole family will be getting medical facility.
3)Provides Uniforms, Shoes for safety etc.
4)If the employee who attends the work without failing whole month, they provide
“Attendance Bonus” as Rs.150. This has minimized the absenteeism at the company
5) 31st
December is celebrated at the company for employees & their family &
holiday is given.
6)Company will provide sweets on the occasion of DIWALI festival, this creates
cohesive environment at organization.
7) Company will provide first aid facility at work place itself.
8)Company has provide Workers Welfare Insurance Policy for workers of RNS
9)Mediclaim Insurance Policy for Every employee.

RNS Motors
10) And also the company has provided quarters to the employees.
Research methodology
a) Title of the project:
“A study report on welfare measures and its impact on employee satisfaction level”
b) The research design used is descriptive. The primary information collected

through questionnaire
.
c) Data collection method :-
The information necessary for this survey is collected by tapping primary &
secondary source:
Primary sources :- 1) Questionnaire
2) Personal interaction
Secondary sources :- 1) Provides reports on employee satisfaction.
2) Related information from Internet.

3) Books and Publications.
Procedure: The questionnaire was personally given to each employee, & responses
were noted down.

RNS Motors
Sampling:
Total shop floor workers of the company that is 50 employees are treated as sample for this study, as the
work force is less complete enumeration method is used. To get 100% response.
Data collection method:-
The information necessary for this survey is collected by tapping primary & secondary source:
Primary sources :- 1) Questionnaire
3) Personal interaction
Secondary sources :- 1) Provides reports on employee satisfaction.
4) Related information from Internet.

5) Books and Publications.
Procedure: The questionnaire was personally given to each employee, & responses were
noted down.
Research Design:
In research design of this project the study was conducted using survey method. I took the 50
employees as sample and took their responses using the research instruments as questionnaire;
personal interview is conducted for this study and is restricted to only employees of RNS Motors

RNS Motors
Data analysis:
Data analysis was made based on questionnaire. Graphs have been used to know the level of
satisfaction of the employees towards welfare measures. This analysis is helpful in recommending
improvements in welfare measures.
Measuring tool:
For this study I considered questionnaire of 5 point likert scale for collecting data. I used the following
criteria for assessing data;
Strongly Agree (SA)…………………1
Agree (A)…………………….……… 2
Neutral (N)…………………………...3
Disagree (D)………………………….4
Strongly Disagree (SD)……………....5
Out comes of the study
1) A report on welfare measures and its impact on employee satisfaction, it will provide;
a) The satisfaction level of employees with the welfare facilities in RNS Motors.
b) Will further help in taking corrective actions where necessary.

RNS Motors
Results & Discussion with Graphs & Chart
1) The infrastructure provided to me in my department enables me to do my job

better.
infrastructure provided
Frequency Percent Valid Cumulativ
Percent e Percent
Valid strongly 30 60.0 60.0 60.0
agree
agree 20 40.0 40.0 100.0
Total 50 100.0 100.0
infrastructure provided
70
60
50
40
30
20
Percent
10
0
strongly agree agree
Analysis: infrastructure provided

From the above graph it is clear that, 80% of respondents that is 40 employees strongly
agreed that, the infrastructure provided to them in their department enables to do their job better,
20% of respondents that is 10 employees agreed to the above point and no respondents shown
disagreement the above point. By this we can say that100% employees are satisfied with the
infrastructure (Machinery and equipments) provided to them for working.
RNS Motors
2) I get materials & equipments at the right time & right place.
materials & equipments
Percent e Percent
agree
agreee 15 30.0 30.0 100.0
Total 50 100.0 100.0

80
60
40
20
Percent
0
strongly agree agreee
Analysis:
From the above graph it is clear that, 70% of respondents that is 35 employees strongly
agreed that, the I get materials & equipments at the right time & right place., 30% of respondents
that is 15 employees agreed to the above point and no respondents shown disagreement the above
point. By this we can say that100% employees are satisfied with the materials and equipments
provided to them for working.
3)The safety measures in my departments are good.

RNS Motors
safety measures
Percent e Percent
agree
agree 28 56.0 56.0 100.0
Total 50 100.0 100.0
safety measures
60
50
40
30
20
10
Percent
0
Analysis: safety measures

. From the above graph it is clear that, 44% of respondents that is 22 employees strongly
agreed that, the safety measures(hand gloves, ear plug, spectacles, shoes etc) provided to them in
their department are good, 56% of respondents that is 28 employees agreed to the above point and
no respondents shown disagreement to the above question. By this we can say that 100%
employees are satisfied with the safety measures (hand gloves, ear plug, spectacles, shoes etc)
provided to them in their department are good.
4) My grievances and complaints handled on time .

grievances & complaints
Percent e Percent
RNS Motors
agree
agree 33 66.0 66.0 92.0
neutral 4 8.0 8.0 100.0
Total 50 100.0 100.0

70
60
50
40
30
20
Percent
10
0
strongly agree agree neutral
Analysis:
From the above graph it is clear that, 26% of respondents that is 13 employees strongly agreed
that the grievances and complaints are handled in time. 66% of respondents that is 33 employees
agreed to the above point. By this we can say that 92% employees are satisfied to the above point.
5) The recreational facilities provided in community center are good.

recreational facilities
Percent e Percent
agree
RNS Motors
agree 35 70.0 70.0 100.0
Total 50 100.0 100.0
recreational facilities
80
60
40
20
Percent
0
Analysis: recreational facilities

that, the recreational facilities provided in community center are good, 70% of respondents
that is 35 employees agreed to the above point and no respondents shown disagreement to the
above point. By this, it is clear that 100% employees are satisfied with recreational Facilitie
6) The Job Promotions in my organizations are fair and Objective

job promotions
Percent e Percent
agree
agree 30 60.0 60.0 100.0
Total 50 100.0 100.0

RNS Motors
job promotions
70
60
50
40
30
20
Percent
10
0
Analysis:
job promotions
that, The Job Promotions in my organizations are fair and Objective 60% of respondents that
is 30 employees agreed to the above point and no respondents shown disagreement to the above
point. By this, it is clear that 100% employees are satisfied with recreational Facilitie
7) The welfare facilities provided in my department are adequate and

well maintained
The welfare facilities provided

Percent e Percent
agree
agree 5 10.0 10.0 100.0
Total 50 100.0 100.0

RNS Motors
The welfare facilities provided

100
80
60
40
20
Percent
0
Analysis: The welfare facilities provided

that, The welfare facilities provided in my department are adequate and well maintained
10% of respondents that is 5 employees agreed to the above point and no respondents shown
disagreement to the above point. By this, it is clear that 100% employees are satisfied with
Welfare Facilities
8) The medical facilities provided to me are good

medical facilities provided
Percent e Percent
agree
agree 10 20.0 20.0 100.0
Total 50 100.0 100.0

RNS Motors

100
80
60
40
20
Percent
0

Analysis:
that, The medical facilities provided to me are good10% of respondents that is 5 employees
agreed to the above point and no respondents shown disagreement to the above point. By this, it is
clear that 100% employees are satisfied with Medical Facilities
9) My talent and intelligence is encouraged by my supervisor

talent/intelligence is encouraged
Percent e Percent
agree
agree 25 50.0 50.0 100.0
Total 50 100.0 100.0

RNS Motors
talent/intelligence is encouraged
60
50
40
30
20
10
Percent
0
Analysis: talent/intelligence is encouraged

that, My talent and intelligence is encouraged by my supervisor 50% of respondents
above point. By this, it is clear that 50% employees are satisfied with talent and intelligence is
encouraged by my supervisor and 50% are not.
10) The training and programs increase my knowledge & Skills
training programs
Percent e Percent
agree
agree 15 30.0 30.0 100.0
Total 50 100.0 100.0

RNS Motors
training programs
80
60
40
20
Percent
0
Analysis:
training
From the above programs
graph it is clear that, 70% of respondents that is 35 employees strongly agreed
that, The training and programs increase my knowledge & Skills 30% of respondents
above point.
11) I get clear communication from the notice board.
clear communication from the notice board

Percent e Percent
agree
agree 10 20.0 20.0 60.0
neutral 10 20.0 20.0 80.0
disagree 5 10.0 10.0 90.0
strongly 5 10.0 10.0 100.0
disagree
Total 50 100.0 100.0

RNS Motors
clear communication from the notice board

50
40
30
20
10
Percent
0
strongly agree neutral strongly disagree
agree disagree
Analysis: clear communication from the notice board

that, 20% of respondent employees agree, 20% of respondent are neutral that, 10%
of respondent Disagree for that , 10% of respondent Strongly disagree for
communication from the notice board.
12) Whether you are getting proper communication to the superior

authorities in the organization
getting proper communication to the superior authorities

Percent e Percent
agree
agree 15 30.0 30.0 90.0
neutral 5 10.0 10.0 100.0
Total 50 100.0 100.0

RNS Motors
getting proper communication to the superior authorities

70
60
50
40
30
20
Percent
10
0
Analysis: getting proper communication to the superior authorities

that, Whether you are getting proper communication to the superior authorities in the
organization 30% of respondents that is 15 employees agreed, 10% of respondent neutral to the
above point.
13) There is proper space and ventilation in the working area
proper space and ventilation

Percent e Percent
agree
agree 20 40.0 40.0 100.0
Total 50 100.0 100.0

RNS Motors
proper space and ventilation

70
60
50
40
30
20
Percent
10
0
proper
From the above space
graph and that,
it is clear ventilation
60% of respondents that is 30 employees strongly agreed
that, There is proper space and ventilation in the working area 40% of respondents that
point.
14) You are satisfied with the facility of rest room.

facility of the rest room.
Percent e Percent
agree
agree 30 60.0 60.0 100.0
Total 50 100.0 100.0

RNS Motors
facility of the rest room.

70
60
50
40
30
20
Percent
10
0
facility
From the above of the
graph it is rest
clearroom.
that, 40% of respondents that is 20 employees strongly agreed
that, There is proper space and ventilation in the working area 60% of respondents that
point.
15) Working Conditions are favorable in the company

Working conditions are favorable
Percent e Percent
agree
agree 10 20.0 20.0 80.0
neutral 10 20.0 20.0 100.0
Total 50 100.0 100.0

RNS Motors

70
60
50
40
30
20
Percent
10
0

that, Working Conditions are favorable in the company 20% of respondents that is 10
employees agreed to the above point and 20% of respondent that is 10 employees are neutral for
that. .
16) The canteen facilities provided by the company is good and hygienic
canteen facilities provided
Frequency Percent Valid Cumulative Percent
Percent
Valid neutral 1 2.0 2.0 2.0
disagree 23 46.0 46.0 48.0
strongly disagree 26 52.0 52.0 100.0
Total 50 100.0 100.0

RNS Motors

60
50
40
30
20
10
Percent
0
neutral disagree strongly disagree

From the above information 2% of the respondent are neutral for the canteen facilities, 46% of
respondent are disagree and the 52% of the respondents are strongly disagree for canteen
facilities.
FINDINGS:
1) 80% of respondents that is employees strongly agreed that, the infrastructure provided to them
in their department enables to do their job better, 20% of respondents that is employees agreed to
the above point and no respondents shown disagreement the above point. By this we can say
that100% employees are satisfied with the infrastructure (Machinery and equipments) provided to
them for working.

RNS Motors
2) 70% of respondents strongly agreed that, the I get materials & equipments at the right time &
right place., 30% of respondents agreed to the above point and no respondents shown
disagreement the above point. By this we can say that100% employees are satisfied with the
materials and equipments provided to them for working.
3) 44% of respondents strongly agreed that, the safety measures(hand gloves, ear plug, spectacles,
shoes etc) provided to them in their department are good, 56% of respondents agreed to the above
point and no respondents shown disagreement to the above question. By this we can say that
100% employees are satisfied with the safety measures (hand gloves, ear plug, spectacles, shoes
etc) provided to them in their department are good.
4) 26% of respondents that is employees strongly agreed that the grievances and complaints are
handled in time. 66% of respondents that is employees agreed to the above point. By this we can
say that 92% employees are satisfied to the above point.
5) 30% of respondents strongly agreed that, the recreational facilities provided in community
center are good, 70% of respondents agreed to the above point and no respondents shown
recreational Facilitie
6) 40% of respondents strongly agreed that, The Job Promotions in my organizations are fair
and Objective 60% of respondents agreed to the above point and no respondents shown
recreational Facilitie
7) 90% of respondents strongly agreed that, The welfare facilities provided in my department are
adequate and well maintained10% of respondents agreed to the above point and no respondents
shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with
Welfare Facilities
8) 90% of respondents strongly agreed that, The medical facilities provided to me are good10%
of respondents agreed to the above point and no respondents shown disagreement to the above
point. By this, it is clear that 100% employees are satisfied with Medical Facilities
9)50% of respondents strongly agreed that, My talent and intelligence is encouraged by

my supervisor 50% of respondents agreed to the above point and no respondents shown
disagreement to the above point. By this, it is clear that 50% employees are satisfied with talent
and intelligence is encouraged by my supervisor and 50% are not.
10) 70% of respondents strongly agreed that, The training and programs increase my
knowledge & Skills 30% of respondents agreed to the above point and no respondents shown
disagreement to the above point.
RNS Motors
11) 40% of respondents strongly agreed that, 20% of respondent employees agree, 20% of
respondent are neutral that, 10% of respondent Disagree for that , 10% of
respondent Strongly disagree for communication from the notice board.
12) 60% of respondents strongly agreed that, Whether you are getting proper
communication to the superior authorities in the organization 30% of respondents
agreed, 10% of respondent neutral to the above point.
13) 60% of respondents strongly agreed that, There is proper space and ventilation in the
working area 40% of respondents agreed to the above point and no respondents shown
14)40% of respondents mployees strongly agreed that, There is proper space and ventilation
in the working area 60% of respondents agreed to the above point and no respondents shown
15) 60% of respondents strongly agreed that, Working Conditions are favorable in the
company 20% of respondents agreed to the above point and 20% of respondent that is 10
employees are neutral for that. .
16) 2% of the respondent are neutral for the canteen facilities, 46% of respondent are disagree and
the 52% of the respondents are strongly disagree for canteen facilities.
SUGGESTION:
According to the study conducted, it shows from the analysis and

findings that majority of workers are not satisfied with the lunch room &

RNS Motors
drinking water facility at organization. So I wish to give the following
Suggestion to the management.
 The management should provide canteen facility to its employees. Since

there is no proper place to have their lunch in the organization, the
management should try to provide this facility.
 Management should make arrangements for water filter (Aqua guard) to

provide clean drinking water to the employees at working place.
 There should be proper flow of communication in the organization.

Necessary information required by the lower level employees should be
properly disseminated to them on time.
Conclusion:

RNS Motors
Overall impression of the welfare facilities provided at RNS Motors is
satisfactory, Management should provide good canteen facility to the employees,
extending lunch hour time, implementing new promotional policy.
Majority of the respondents expressed satisfaction on the welfare measures
implemented by the company.
Appendix
Questionnaire
Dear Sir/Madam,
I am pleased to introduce myself as Manoj V Kulkarni MBA student of PES&T’s

Belgaum Institute of Management Studies, Belgaum. As a part of our curriculum, I am here to do
the project on “A study report on welfare facilities and its impact on employee satisfaction” at
RNS Motors” at Hubli.

RNS Motors
Employee Name : __________________________________________________________
Employee Address: __________________________________________________________
_________________________________
Contact No :
Email@ :
Designation :
Work Experience :
Department :
Sex :
Male [ ] Female [ ]
Educational qualification
School level [ ]
Diploma [ ] Graduates [ ]
Post Graduates [ ] Professional [ ]

SI Strongl Agre Neutr Disagre Strongly
No. Questions y e al e Disagree
RNS Motors Agree
1 The infrastructure provided to me in my

department enables me to do my job
better.
2 I get materials & equipments at the

right time & right place
3 The safety measures in my department

are good
4 My grievances & complaints are

handled on time.
5 The recreational facilities provided by

the company are good
6 The job promotions in my organization

are fair & objective
7 The welfare facilities provided in my

department are adequate & well
maintained
8 The medical facilities provided to me

are good
9 My talent/intelligence is encouraged by
my supervisor
10 The training programs increases my

knowledge & skills
11 I get clear communication from the

notice board
12 Whether you are getting proper

communication to the superior authorities in
the organization
13 There is proper space and ventilation in
the working area.
14 You are satisfied with the facility of the rest

room.
15 Belgaum
Working Institute
conditions of Management
are favorable in the Studies (BIMS), Belgaum. 47
company
16 The canteen facilities provided by the

company is good and hygienic
RNS Motors
Bibliography
1. Personal management and industrial relationship-
N.G.Nayer &Lata Nayer

RNS Motors
C.B.Mamoria
2. The motivation to work-
Frederick Herzberg
3. Web sites:
www.buseslab.com
www.emploeesurvey
www.wprkforce.com
www.performanceapprisal.com
www.hrucsd.edu
4. Project report writing-
Rampal & Gupta
5. Effective project management-
6. Project management & control-
Narendra Singh

RNS Motors
Belgaum Institute of Management Studies (BIMS) MBA.

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RNS Motors

A STUDY REPORT ON WELFARE MEASURES AND ITS

Project consists of welfare facilities and employee satisfaction survey:-

It provides a channel for employees to communicate their views on wide

Employee satisfaction survey is conducted to find out the satisfaction level of

Based on this analysis, observations, given HR will be taking corrective

Belgaum Institute of Management Studies (BIMS), Belgaum. 1

The key measures of an organization are:

Employee satisfaction has two components:

The motivational issues are:

Belgaum Institute of Management Studies (BIMS), Belgaum. 2

3. Recognition: Employees should be rewarded for high performance by

4. Responsibility: Employees should be given enough freedom or power to

5. Advancement: Loyalty & performance should be rewarded by providing

Belgaum Institute of Management Studies (BIMS), Belgaum. 3

Ecological welfare means:

According to ILO system of classification,

Belgaum Institute of Management Studies (BIMS), Belgaum. 4

2) Intra-Mural Activities:-These are commonly known as services. Some of

3) Statutory measures:- are those laid down by government through enactment

5) Mutual Welfare facilities:-These are those facilities agreed to by mutual

Advantages of employee welfare:-

3. Stability of employment: welfare measures reduces the labor turn over,

5.Physical Health: Welfare measures like sports improve physical health.

Belgaum Institute of Management Studies (BIMS), Belgaum. 5

8. Empowerment: Empowerment involve interest, commitment and competence and intrinsic

Statement of the study

Belgaum Institute of Management Studies (BIMS), Belgaum. 6

Objectives of the study:

 To study welfare measures at RNS Motors.

 To study welfare measures and its impact on employee satisfaction.

 To identify need for improvement in welfare measures.

 To suggest suitable measures for improvement in welfare measures.

Scope of the study

Purpose of the Study

• To study the satisfaction level of the employees towards to welfare facilities.

R N Shetty is an excellent businessman and also deeply religious

ACHIEVMENTS AND AWARDS OF RNS Motors

Certificate of Appreciation in recognition of their outstanding contribution to

Best Outlet Sales Head ( rest of Karnatak ) during 2006-07 by MUL.

Excellence in team Performance (corporate sales) during 2006-07 by MUL.

MAN BEHIND THE SUCCESS OF RNS GROUP

The man behind the success of RNS group is Rama Nagappa

In 1961, he formed R.N.Shetty and company a partnership firm. During

Belgaum Institute of Management Studies (BIMS), Belgaum. 9

R.N.Shetty also entered into the hotel business in 1975.He constructed a

In 1977, he set up Shri.Murudeshwar Tiles Private Company Limited a

Chief executive officer responsible for the overall functioning and

General Manager , as a head of the organization is responsible for overall

Spared Manager heading spares and accessories department as authority to

VARIOUS MODELS AVAILABLE IN RNS MOTORS

Maruti Omni comes in three variants Omni 5-

Belgaum Institute of Management Studies (BIMS), Belgaum. 10

The former version of the Zen was similar to

The swift now has a new way to seduce you.The

Maruti Versa is a Maruti Utility vehicle and feature of both the

The company also launched WagonR Duo,which canrun on petrol

Maruti Suzuki Ritz an outstanding combination of sporty styling,

Belgaum Institute of Management Studies (BIMS), Belgaum. 11

Maruti Suzuki has launched the Swift Dziere.From the looks of it

IN DEPTH STUDY OF DEPARTMENT

Following are the some the functions