OUR LADY OF FATIMA UNIVERSITY

College of Business and Accountancy

Antipolo City

Marketing Practicum (MKTG 19)

Supervised Work Experience Program

Final Report

Accomplished and Submitted by:

Santos, Marjorie S.
 TABLE OF CONTENTS

Title Page i

Table of Contents ii

About Bureau Internal Revenue 1

Mission 1

Vision 1

Core Values 1

Organizational Chart 2

History 3

Internship Summary 4

Internship Responsibility 4

Weekly Report

Week 1

Week 2

Week 3

Week 4

Week 6

Week 7

Week 8

Week 9

Week 10

Daily/Weekly Activities
MISSION

We collect taxes through just enforcement of tax laws for nation-building and the
upliftment of the lives of Filipinos.

VISION

The Bureau of Internal Revenue is an institution of service excellence and integrity.

CORE VALUES

o God-fearing
o Accountability
o Innovativeness
o Integrity
o Competency
o Transparency
o Patriotism

Public office is a public trust.

Public officers and employees, must, at all time, be accountable to the people,

serve them with outmost responsibility, integrity, loyalty, and efficiency; act with

patriotism and justice, and lead modest lives-The Constitution Article XI, Section 1.
 Company Introduction

History

The Bureau of Internal Revenue (BIR) is the government agency, under the supervision
and control of the Department of Finance (DOF), which is mandated by law to assess
and collect all national internal revenue taxes, fees, and charges, and the enforcement
of all forfeitures, penalties, and fines connected therewith, including the execution of
judgments in all cases decided in its favor by the Court of Tax Appeals and the ordinary
courts (Sec. 2 of the National Internal Revenue Code of 1997). In short, BIR is the
government agency tasked to collect taxes, such as your income tax, value added tax,
documentary stamp tax, withholding tax, and other taxes that may be due from you.
Taxpayers also go to BIR to register their businesses, practice of profession, books of
accounts, and official receipts. You also register with the BIR to get your TIN (Taxpayer
Identification Number), which is a requirement for employment and for transacting with
other government offices, as well as banks and other private institutions.

Tax affects everyone’s life, not only for business owners and employees, but also for
anyone who is under the government. Income earned, whether from business profit or
from employment compensation, is generally taxed. The commodities and services
everyone consumes may also be charged with Value Added Tax and other business
taxes. Thus, the food you eat at the restaurant or even the diaper your baby is using
may be charged with business tax. Furthermore, donations and estates may also be
imposed with donor tax and estate tax, respectively. Tax is such a burden that we will
be facing from the time we are born to even after our death. However, taxes are the
lifeblood of our country. Without collecting taxes, our government will not generate the
needed revenue to fund our government expenditures, such as the building of
infrastructures and the allocation of budgets for education, culture, sports, health,
tourism, national defense, and many others. With all that said, we need to learn how to
deal with the BIR.

MANDATE

The Bureau of Internal Revenue shall be under the supervision and control of the
Department of Finance and its powers and duties shall comprehend the assessment
and collection of all national internal revenue taxes, fees, and charges, and the
enforcement of all forfeitures, penalties, and fines connected therewith, including the
execution of judgments in all cases decided in its favor by the Court of Tax Appeals and
the ordinary courts. The Bureau shall give effect to and administer the supervisory and
police powers conferred to it by this Code or other
 INTERNSHIP SUMMARY

“To give real service you must add something which cannot be bought or measured with
money, and that is sincerity and integrity.”

Being in public service is challenging yet fulfilling. Challenging since dealing and
serving the public is new to me but somehow fulfilling since I get to experience how it’s
like to be a public servant. The experience of being in the government agency which
has a big a big role and impact in the country is such as great privilege.

I choose to have my on-the-Job Training (OJT) at Bureau of Internal Revenue

(BIR) Revenue District Office (RDO)-45. I was assigned at office of the RDO (Revenue
District Officer) specifically on CAR ( Certificate Authorizing Registration). I learned a lot
of things during my training including the process and work flow and the importance of
document such as CAR, which stands for Certificate Authorizing Registration. It is a
certification issued by the BIR that transfer and conveyance of the property was
reported and the taxes due have been fully paid. Every day is a busy day, you are faced
with different challenges from work preparation to dealing with different types of people,
the taxpayers
I have learned how to manage my patience in dealing with different kinds of
taxpayers, especially when answering calls and talking to them personally, when they
have to express their complaints and sentiments on the process and system inside the
office. It helped me develop and improve my interpersonal skills.

The employees and maintenance staffs are all kinds and helpful. The supervisors
are very kind and supportive. They understand you in every aspect. They are very
helpful in the work assigned to you and they will guide you all the way. I am very lucky
that I met them and my other co-trainees which made my training a memorable one. I
thanked them for helping, guiding and assisting me until the end of my internship.

INTERNSHIP RESPONSIBILITIES

 Comply with the company’s rules and regulations

 Provide Assistance in filing, answering phone calls, encoding, segregating
and recording of documents
 Keep the workplace clean
 Accommodate taxpayers with utmost respect
 Provide assistance in other tasks that may be needed from time to time.
 DATE WEEK ACTIVITIES TOTAL LEARNINGS
HOURS
Nov. 16- 1st  Orientation On my first 16  Learned the Mission
17, 2017 Week day, I went to the and Vision of BIR
Administration to  I met my immediate
orient the rules and supervisor (Mrs. Jovy
regulation of their Cabugnason) Revenue
office, for me to be Officer Ms. Imie Alfonso
able to get familiarize and Secretary of the
with their business Revenue District Officer
process. I was Ms. Alma Hadlocon.
assigned at the office  Met the Regional
of the RDO (Revenue District Officer of
District Officer). RDO45( Mr. Renato
 Encoding the Ruiz)
released CAR  Learned the proper
(Certificate encoding of released
Authorizing papers
Registration) dockets.
Nov. 20- 2nd  Encoding the 40  Learned the different
24, 2017 Week released CAR departments of BIR
dockets.  Learned the right way of
 Recording of answering phone calls.
eCAR that came  How to released CAR
from RDO’s office (Certificate Authorizing
to logbook Registration) dockets.
 Answering phone
calls
Nov. 27- 3rd  Assisting the 32  Learned of processes of
29, 2017 Week concerned of claiming eCAR
to Dec. 1 taxpayers.  Learned the importance
 Encoding of of CAR number
released eCAR  Learned the process
 Recording of after the tax payers
eCAR that came receives their eCARs
from RDO’s Office  Learned what are the
 I answer different papers inside a docket
calls of taxpayers
for their follow up
regarding the
releasing of their
CAR.

Dec. 4-8, 4th 40

2017 Week  Learned the process
 after the tax payers
 Releasing of receives their eCARs.
eCAR  Met the respective
 Transmit the finish Revenue Officers or
estate dockets to examiners.
the ONETT  Learned the different
Section and give it types of eCAR
to Ms Angel.  Learned how to sort
 Answering queries documents and eCAR
of the taxpayers before submitting it in
who come in the ONETT
office.
 I transmit the
receiving copy of
the examiners.
 I also answer
phone calls of the
taxpayers
concerns.
Dec. 11- 5th  Filing LOA 29  I was taught by my
15 2017 Week  Encoding LOA to supervisor to write
book form 1968 down the audited and
 Answering phone collection of taxpayers
calls the LOA (Letter of
 Releasing the Authority) to the book
CAR and assisting form 1968
the taxpayers to
their respective
examiners.
 List down received
paid cases and
memorandum
reports from
Revenue Officers
to the outgoing
book.
Dec. 19- 6th  Releasing of 40  Learned the
22, 2017 Week eCAR requirements that are
 Encoding of TVN needed to be submitted
 Encoding of eCAR to make an eCAR
released  Learned that the
 Answering phone Municipality of Marikina
calls requires Certified true
 Submitting of POS copy of eCAR
cancellations to  Learned the importance
CSS Department of SPA (Special power
  Continuing what i of Attorney) and
did last week Secretary Certificate
recording the LOA
(Letter of
Authority)
Dec. 27- 7th  Releasing of 24  Learned what is TVN
29, 2017 Week eCAR (Tax Verification Notice)
 Encoding of TVN  Learned the difference
 Encoding of eCAR between Improvement
released and Non-Improvement
 Encoding the in eCAR
dockets that has
been released the
other day, I
answered phone
calls coming from
the tax payers
regarding the
transaction that
they filed.
Jan 3&5 8th  Releasing of 16  Learned how to
2018 Week eCAR segregate documents
 Encoding of eCAR and eCAR
released
 Answering phone
calls
 I answered the
taxpayer’s queries
about the status of
their records from
our section. Then I
transferred the
dockets (reports)
of the tax payer to
the ONETT
section for another
review of ARDO
and RDO.
Jan 8-12, 9th  Releasing of  Learned how to sort
2018 Week eCAR documents and eCAR
 Encoding of before submitting it in
released eCAR ONETT
 Sorting released
eCAR
 Putting
transmittals on
 released eCAR
before submitting it
to ONETT
 Follow up closed
business of the
taxpayer to the
examiners.
 Filing Eloa,
Indorsement in
Assesment
Section and to
Legal Division,
Paid Cases,
transmittal of
Collection, and
Memorandum of
Assignment.

Jan. 15- 12th  Releasing of 28  Learned the two kinds

19, 2018 Week eCAR of Cessation of
 Encoding of Business
released eCAR  Learned what is Loose
 Submitting of leaf
reports of TVN to  Learned how to record
ONETT reports of TVN
 Submitting of
Loose leaf to its
assigned examiner
 I write down all the
collection and LOA
(Letter of
Authority) to the
Letter of Authority
Register BIR form
no.1968. Follow up
CAR and assisting
dockets of
taxpayer. I also
transmit the finish
estate dockets to
the ONETT and
give it to Ms Angel.
Jan. 22- 10th  Releasing of 40  Learned the process of
26, 2018 Week eCAR the documents of a
 Submitting of POS Cessation of Business
cancellation to  Permitted to release
 CSS eCAR without
 Submitting supervision
Cessation of
business to its
assigned examiner
 Answering phone
call and follow up
the concern of
taxpayer like
business closure
and loose leaf.
Jan. 11th  Releasing of 16  Learned the transfer tax
29&31, Week eCAR rates in Antipolo City
2018  Encoding of (0.75%) and Marikina
released eCAR City ( )
 Filing transmittal
documents of
taxpayers received
by the examiners
Filing MOA
(Memorandum of
Assignment)
served by the
examiners too. I
assist also the
TVN of taxpayer to
Onnet. Receiving
COR (Certificate of
Registration) to Sir
Joey.
Daily/Weekly Activities
Last day of OJT