OAM Source by Mavs

They spell out specific required actions or non-actions, allowing no discretion.

Select one:
a. Objectives
b. Budgets
c. Rules

d. Strategies
The three major forms of business ownership are (1) sole proprietorships, (2) partnerships, and (3)
co-operatives.
Select one:
True

False
Which of the following is/are benefits of planning?
Select one:
a. Minimize waste and redundancy
b. Reduce uncertainty
c. Direction

d. All of the given options are correct

It means at the end of the period it should be possible to determine whether or not objective has
been achieved.
Select one:
a. Programs
b. Rules
c. Mission

d. Verifiable objectives
Which approach to the study of organizational behavior emphasizes the formal structure, hierarchy
of management, the technical requirements and the assumption of rational behavior?
Select one:
a. The contingency theory
b. The system approach
c. The classical approach

d. The human relations approach

Which is a characteristic for organization?
OAM Source by Mavs

Select one:
a. All of the given options
b. People
c. Goals

d. Structure
When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future, these
managers are using __________ skills.
Select one:
a. Conceptual
b. Situational
c. Technical

d. Ethical
Used to describe a framework for the analysis of macro environmental factors:
Select one:
a. Case Analysis
b. SWOT Analysis

c. PEST Analysis
Which of the following is considered as a Social Factor?
Select one:
a. Environmental regulations
b. R&D activity

c. Career attitudes
Which of the following is an opportunity for an organization?
Select one:
a. Limited management skills
b. Good distribution skills
c. Poor marketing skills

d. Rapid market growth

The five needs expressed in Maslow's hierarchy are:
Select one:
a. Physiological, safety, responsibility, motivation and self-actualization
b. Physiological, intrinsic, social, esteem and self-actualization
OAM Source by Mavs

c. Psychological, safety, social, esteem and self-actualization

d. Physiological, safety, social, esteem and self-actualization

In Setting goals the "S.M.A.R.T" stands for:
Select one:
a. Single, Measurable, Attainable, Realistic, Timely
b. Specific, Manageable, Attainable, Realistic, Timely
c. Social, Measurable, Attainable, Resources, Timely

d. Specific, Measurable, Attainable, Realistic, Timely

This is something that at some time in the future may destabilize and/or reduce the potential
performance of the organization.
Select one:
a. Threat
b. Opportunity
c. Weakness

d. Strength
Which of the following is most closely associated with Henry Fayol?
Select one:
Hawthorne studies
Classical Management School
Iron cage

Time and motion study

They are the ends toward which activity is aimed
Select one:
a. Missions
b. Strategies
c. Policies

d. Objectives
It is the continuous planning, monitoring, analysis and assessment of all that is necessary for an
organization to meet its goals and objectives.
Select one:
a. Management by objectives
b. Strategic management
OAM Source by Mavs

c. Tactical management
It is concerned with managing the process that converts inputs into outputs.
Select one:
a. Management Information System
b. Strategic management
c. Management science

d. Operations management
Systems theory holds that:
Select one:
a. Fragmentation improves performance.
b. The whole is greater than the sum of the parts.
c. Decentralizedorganizations are more productive.

d. Centralizedorganizations are more productive.

Low switching costs increases rivalry. When a customer can freely switch from one product to
another, there is a greater struggle to capture customers.
Select one:
True

False
The study of management theory is important for which of the following reasons:
Select one:
Management theories are interpretive and evolve with organizational changes.
It helps decision making

It is scientific
With regard to a sole proprietorship, the owner of the business is the business; in other words, there
is no separate legal entity.
Select one:
True

False
Technical skills are most important for which of the following?
Select one:
Middle managers
First line managers
OAM Source by Mavs

Top managers
Which of the following would be included in the "controlling function"?
Select one:
Measuring results against corporate objectives
Setting standards
Giving assignments

Explaining routines
Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance.
Which of the following statements are relevant to Maslow's hierarchy of needs theory?
Select one:
a. A satisfied need is no longer a motivator
b. All of the given answers are correct
c. A need is not necessarily fully satisfied before a subsequent need arises

d. The hierarchy is not necessarily in a fixed order

When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future, these
managers are using __________ skills.
Select one:
a. Situational
b. Ethical
c. Technical

d. Conceptual
A ______ provides for the greatest degree of continuity:
Select one:
a. Joint venture
b. General partnership
c. Sole proprietorship

d. Corporation
Planning, organizing, directing and controlling are the:
Select one:
Functions of management
Goals of management

Results of management
OAM Source by Mavs

Which of the following is an advantage of a sole proprietorship?

Select one:
a. All of the given options
b. pride of ownership
c. ease of starting a business

d. being your own boss

Which of the following is not an assumption of Theory X?
Select one:
a. Employees are creative
b. Employees dislike responsibility
c. Employees are lazy

d. Employees dislike work

What are the major functions Henry Fayol delineated for managers?
Select one:
a. Leading, Organizing, Commanding, Coordinating & Controlling
b. Planning, Organizing, Commanding, Coordinating & Controlling
c. Planning, Organizing, Staffing, Commanding & Controlling

d. Planning, Commanding, Staffing, Monitoring & Directing

TRUE OR FALSE: Programmed decisions are more likely to occur at the top management level.

False
The overall process of decision making in, for example, staff selection includes which of these
stages?
Select one:
a. Identifying the need for a new member of staff
b. Agreeing the job specification
c. Deciding which candidate to appoint

d. All of the given options

A major advantage of the Delphi technique over other group decision-making techniques is that bias
effects of group interactions are eliminated.
Select one:
True

False
OAM Source by Mavs

A manager who is helping a customer return some shoes they purchased last week is dealing with
what type of decision?
Select one:
a. Non-programmed decision
b. Bounded rationality
c. Uncertainty

d. Programmed decision
A decision for repetitive or routine problems for which the responses have been already been
decided and been known to the person who will make the decision is called:
Select one:
a. Strategic
b. Programmed
c. Professional

d. Non- programmed
The main difference between risk and uncertainty is that with risk you know the probabilities of the
outcomes.
Select one:
True

False
TRUE OR FALSE: Strategic planning is usually carried out by top management. True

Decisions fall into two categories:

Select one:
a. Programmed and non-programmed
b. Every day and crisis
c. Large and small

d. Production and administrative

Programmed decisions are more likely to occur at the top management level.
Select one:
True

False
Strategic objectives are set by:
Select one:
a. Middle management.
OAM Source by Mavs

b. Top management.

c. Line management.
Organizing, as a management function, is accomplished by doing all of the following except:
Select one:
a. grouping jobs and employees
b. determining work activities and dividing up tasks
c. assigning authority and responsibilities

d. monitoring performance to measure what is taking place

It is the core of planning.
Select one:
a. Decision making
b. Controlling
c. Leading

d. Staffing
TRUE OR FALSE: The last two steps in the planning process are implementation and control. True

What are factors managers should consider in evaluating alternatives?

Select one:
a. Ethical
b. All of the given options
c. Practical
d. Economical

e. Legal
_____develop and carry out tactical plans.
Select one:
a. Operational plans
b. Tactical plan

c. Management by objectives
____is a diagrammatic representation of organization structure show names designation functions of
personnel in the organization.
Select one:
a. Span of control
b. Organizational structure
OAM Source by Mavs

c. Organizational chart
The first step in decision making is to:
Select one:
a. determine courses of the problem
b. Identify and define the problem
c. Recognize need for a decision

d. Establish priorities
A programmed decision is:
Select one:
a. A satisfying decision.
b. A decision requiring a custom-made solution.
c. A repetitive decision that can be handled by a routine approach.

d. A decision that requires complex quantitative calculations.

TRUE OR FALSE: Programmed decisions are more likely to occur at the top management level.
True

Authority moves _______, while accountability move________ within the organization.

Select one:
a. downward, upward
b. upward, downward

c. upward, literally
_______ is the form of departmentalization that groups similar jobs and activities into departments.
Select one:
a. A divisional structure
b. A product structure

c. A functional structure
Functional structure is created based on the various ____ of an organization.
Select one:
a. Opportunities
b. Geographic regions
c. Costs

d. Functions
OAM Source by Mavs

TRUE OR FALSE: A company decision to diversify into new products and markets is an example of
non-programmed decisions. False

Neoclassical approach focuses on workers.

Select one:
a. False

b. True
Which of the following is incorrect?
Select one:
a. Planning is a one-time event.
b. The approach to planning can differ greatly from manager to manager.

c. Planning is the part of the management process that attempts to define the organization's future.
They spell out specific required actions or non-actions, allowing no discretion.
Select one:
a. Objectives
b. Strategies
c. Rules

d. Budgets
The first step in decision making is generating and assessing alternatives.
Select one:
True

False
It is a statement of expected results expressed in numerical terms.
Select one:
a. Purpose
b. Strategy
c. Goal

d. Budget
Organizing is important because it
Select one:
a. Establishes lines of authority
b. Reduces duplication of resources
c. Improves communication
OAM Source by Mavs

d. All of the given options

It means that the whole is greater than its parts.
Select one:
a. Strategic Management
b. Synergy
c. Objectives

d. Technical plan
Which approach to the study of organizational behavior emphasizes the formal structure, hierarchy of
management, the technical requirements and the assumption of rational behavior?
The correct answer is: The classical approach

Which of the following is not a commonly used term to describe an element of the business
environment? The correct answer is: Extrinsic environment

A successful person in which of the following positions may be promoted to a management position?
The correct answer is: All of the choices may lead to successful management positions

Which of the following is an example of the Hawthorne experiments?

The correct answer is: All of the given options

Checking progress against plans.

The correct answer is: Controlling

Which of the following is a strength for an organization?

The correct answer is: Low labor turnover

_____ in businesses and organizations is the function that coordinates the efforts of people to
accomplish goals and objectives using available resources efficiently and effectively.
The correct answer is: Management

Which of the following is most closely associated with Henry Fayol?

The correct answer is: Classical Management School

Supervisory management spends most of his/her time:

The correct answer is: Directing and controlling

Strategic planning is done by:

The correct answer is: Top managers

Which of the following would be included in the "controlling function”?

The correct answer is: Measuring results against corporate objectives.

One of the earliest and most enduring descriptions of managerial roles comes from:
The correct answer is: Henry Mintzberg
OAM Source by Mavs

The application of scientific principles to management is called:

The correct answer is: Scientific management

Which of the following is not a measure of a manager’s effectiveness?

The correct answer is: Speed of promotion through the organization

In Maslow's hierarchy of needs, which is the highest level of need?

The correct answer is: None of the given options

The main schools of management thought are:

Select one:
The correct answer is: Classical, human relations, systems, contingency.

Effectiveness is synonymous with ____.

The correct answer is: Goal attainment

Which one is not interpersonal managerial role?

The correct answer is: Spokesperson

In the twenty-first century the four functions of management are:

The correct answer is: planning, organizing, controlling, and leading employees

What are the major functions Henry Fayol delineated for managers?
The correct answer is: Planning, Organizing, Commanding, Coordinating & Controlling

Which of the following is an opportunity for an organization?

The correct answer is: Establishing Internet sales

Fayol's functions of management include:

The correct answer is: Planning, commanding, organizing, coordinating, controlling.

The systems approach _____?

The correct answer is: Encourages managers to view the organization both as a whole and as part of a
larger environment
.
Distinguishes a managerial position from a non-managerial one.
The correct answer is: Coordinating and integrating others’ work

It is directing the work activities of others.

The correct answer is: Leading

Modern managers are: The correct answer is: All of the given options.
Individuals in organizations who direct the activities of others.
The correct answer is: Managers

Humanistic realities were originally advocated by:

The correct answer is: Maslow

Which of the following does not form part of a firm’s macro-environment?

The correct answer is: internal environment
OAM Source by Mavs

Mintzberg classified the activities of monitoring, disseminating and being a spokesperson as part of a
manager’s ____ role. The correct answer is: Informational

Which of the following does not form part of an organization’s micro-environment?

The correct answer is: Statute legislation

Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance. Which
of the following statements are relevant to Maslow’s hierarchy of needs theory?
The correct answer is: All of the given options.

The most effective leader is one who:

The correct answer is: has the leadership style most appropriate to the situation and the employee
involved.

When call center managers spend much of their time monitoring customer calls and giving employees
feedback about how to improve their dialogue with customers in the future, these managers are using
__________ skills.
The correct answer is: Technical

Systems theory holds that:

The correct answer is: The whole is greater than the sum of the parts.

Manage the activities of other managers.

The correct answer is: Middle managers

The three main types of managers include:

The correct answer is: general, functional, and front-line managers

Which of the following is not an example of bureaucratic functioning in organizations?

The correct answer is: Advertising and marketing brochures

Which of the following is not an assumption of Theory Y?

The correct answer is: Primary motivators are fear and money

Internal Consists of the trends and events within an organization that affect_____.
The correct answer is: All of the given options

It combines tech with business to get people the information they need to do their jobs
better/faster/smarter. The correct answer is: Management Information System

Which of the following is a Threat for an organization? The correct answer is: Economic downturn

Coordinating people and human resources to accomplish organizational goals is the process of:
The correct answer is: Leadership

Which is a characteristic for organization?

The correct answer is: all of the given options
OAM Source by Mavs

Scientific management is based on the assumption that:

The correct answer is: The scientific observation of people at work would reveal the one best way to do
the task.

Which of the following best describes Maslow's hierarchy of needs?

The correct answer is: It is a highly flawed model, although it does recognize that people are motivated
differently.

This is something that at some time in the future may destabilize and/or reduce the potential
performance of the organization. The correct answer is: Threat

It is concerned with managing the process that converts inputs into outputs.
The correct answer is: Operations management

Who is father of scientific management?

The correct answer is: Frederick Winslow Taylor

Which one of the following is not a characteristic of a bureaucratic organization?

The correct answer is: Change

A defensive stroke where the ball is struck with a downward and forward motion with a
short chopping motion. (table tennis)

Select one:

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  Week 3: The Firm and Its Environment
  Learning Activity 1

Started on Friday, 6 December 2019, 2:41 PM

State Finished
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Time taken 2 mins 4 secs
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It combines tech with business to get people the information they need to do their jobs
better/faster/smarter.

Select one:
a. Management Information System 
b. Management science
c. Operations management
d. Strategic management

Question 2
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When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future,
these managers are using __________ skills.

Select one:
a. Technical 
b. Conceptual
c. Ethical
d. Situational

Question 3
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These factors include demographic and cultural aspects of the external macro environment
and affect customer needs and the size of potential markets.

Select one:
a. Social factors 
b. Political factors
c. Economic factors

Question 4
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This is something that at some time in the future may destabilize and/or reduce the
potential performance of the organization.

Select one:
a. Opportunity
b. Threat 
c. Weakness
d. Strength

Question 5
Correct
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The leader of an organization performs __________, as per Mintzberg.

Select one:
An Interpersonal role
All of the given options 
A Decisional role
An Informational role

Question 6
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Technical skills are most important for which of the following?

Select one:
First line managers 
Middle managers

Top managers
Feedback

Your answer is correct.

Question 7
Correct
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With regard to a sole proprietorship, the owner of the business is the business; in other
words, there is no separate legal entity.

Select one:
True 
False

Question 8
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Which of the following is not an assumption of Theory X?

Select one:
a. Employees dislike work
b. Employees dislike responsibility
c. Employees are lazy
d. Employees are creative 

Question 9
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Which of the following is a strength for an organization?

Select one:
a. Presence of non-price competition
b. New market opportunities in Germany
c. Low labor turnover 
d. Small competitors in the home market

Question 10
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Low switching costs increases rivalry. When a customer can freely switch from one product
to another, there is a greater struggle to capture customers.

Select one:
True 
False

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  Long Quiz 1

Started on Friday, 6 December 2019, 2:46 PM

State Finished
Completed on Friday, 6 December 2019, 2:49 PM
Time taken 3 mins 6 secs
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Grade 13.00 out of 20.00 (65%)

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Which of the following is considered as a Social Factor?

Select one:
a. Environmental regulations
b. Career attitudes 
c. R&D activity

Question 2
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It means that the whole is greater than its parts.

Select one:
a. Technical plan
b. Objectives
c. Strategic Management
d. Synergy 

Question 3
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A small business owned by one person can only be set up as a sole proprietorship.

Select one:
True 
False

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The following are examples of Economic Factors except

Select one:
a. Economic growth 
b. Trade restrictions and tariffs
c. Interest rates

Question 5
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The most effective form of business organization for raising capital is the:

Select one:
OAM Source by Mavs

a. Corporation 
b. Proprietorship
c. Partnership

Question 6
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They are usually the simplest type of plan.

Select one:
a. Objectives
b. Budgets 
c. Rules
d. Missions

Question 7
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Planning, organizing, directing and controlling are the:

Select one:
Goals of management
Functions of management 

Results of management
Feedback
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Your answer is correct.

Question 8
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Which of the following is not an assumption of Theory Y?

Select one:
a. primary motivators are fear and money 
b. most people like work
c. under most circumstances, most people seek additional responsibility

Question 9
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First-line supervisors are responsible for directing the day-to-day activities of operative
employees.

Select one:
a. True 
b. False

Question 10
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Partnerships are the most common forms of business organizations.

Select one:
True 
False

Question 11
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PEST stands for:

Select one:
a. Political, Economic, Social, Technological 
b. Political, Strength, Economic, Threat
c. Political, Strength, Economic, Technological

Question 12
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Which of the following is an example of the Hawthorne experiments?

Select one:
OAM Source by Mavs

a. The relay assembly test room

b. The bank wiring observation room
c. The interview program
d. All of the given options 
e. The illustration experiments

Question 13
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Which of the following is an opportunity for an organization?

Select one:
a. Establishing Internet sales 
b. Good financial control
c. High labor turnover
d. Good product development

Question 14
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Which of the following is not a measure of a manager's effectiveness?

Select one:
Accidents at work
Speed of promotion through the organization 
Level of staff turnover
OAM Source by Mavs

Absenteeism and sickness

Feedback

Your answer is correct.

Question 15
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Low switching costs increases rivalry. When a customer can freely switch from one product
to another, there is a greater struggle to capture customers.

Select one:
True 
False

Question 16
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The main schools of management thought are:

Classical, human relations, systems, contingency.
Answer: 

Question 17
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The application of scientific principles to management is called:

Select one:
a. Theory X and Y
b. Maslow's theory
c. Scientific management 
d. Herzberg's theory

Question 18
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Planning helps management pull the individual to achieve common goals by

Select one:
a. Well published procedures
b. Provision of well-defined objectives
c. Unity of direction 

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This refers to quantitative planning to decide how to allocate money to accomplish

company goals.

Select one:
a. Standing plans 
b. Budgets
c. Purpose statement

Question 20
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The three main types of managers include:

Select one:
general, specific, and detailed manager
general, functional, and front-line managers 
general, specific, and front-line managers

general, functional, and detailed managers

Feedback

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Completed on Friday, 6 December 2019, 2:57 PM
Time taken 3 mins 55 secs
Grade 17.00 out of 20.00 (85%)
Question 1
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In Maslow's hierarchy of needs, which is the highest level of need?

Select one:
a. None of the given options 
b. Safety
c. Esteem
d. Social

Question 2
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Technical skills are most important for which of the following?

Select one:
Top managers
First line managers 

Middle managers
Feedback
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Your answer is correct.

Question 3
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A smaller number of firms increase rivalry because fewer firms must compete for the same
customers and resources.

Select one:
True 
False

Question 4
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Which of the following is an advantage of a sole proprietorship?

Select one:
a. All of the given options 
b. ease of starting a business
c. being your own boss
d. pride of ownership

Question 5
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They are the ends toward which activity is aimed

Select one:
a. Strategies
b. Missions
c. Policies
d. Objectives 

Question 6
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Humanistic realities were originally advocated by:

Select one:
Taylor
Barnard
Maslow 
Weber

Question 7
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Question text

Which of the following is not an example of bureaucratic functioning in organizations?

Select one:
a. Policies, rules and procedures
b. Hierarchical organizational structure
c. Advertising and marketing brochures 
d. Paperwork and record-keeping

Question 8
Correct
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Coordinating people and human resources to accomplish organizational goals is the

process of:

Select one:
Leadership 
Directing
Planning

Management
Feedback

Your answer is correct.

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The main disadvantage of a general partnership is:

Select one:
a. the unlimited liability of the partners
b. disagreement amongst partners
c. shared management
d. difficulty of termination 

Question 10
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The offering of employee health insurance addresses which of Maslow's needs?

Select one:
a. Social
b. Safety 
c. Self-actualization

Question 11
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A comprehensive managerial system that integrates many key managerial activities in a

systematic manner and consciously directed toward the effective and efficient achievement
of organizational and individual objectives.

Select one:
a. Management by objectives 
OAM Source by Mavs

b. Strategic management
c. Tactical plans

Question 12
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A sole proprietorship is the simplest form of business organization.

Select one:
True 
False

Question 13
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Manage the activities of other managers.

Select one:
a. First-line managers
b. Top managers
c. Middle managers 

Question 14
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OAM Source by Mavs

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Which is Characteristic for Organization?

Select one:
a. Structure
b. Goals
c. All of the given options 
d. People

Question 15
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The agreement to form a partnership may be oral, written, or implied from the conduct of
the parties.

Select one:
True 
False

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OAM Source by Mavs

The leader of an organization performs __________, as per Mintzberg.

Select one:
An Informational role
A Decisional role
All of the given options 
An Interpersonal role

Question 17
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The basic purpose or function or tasks of an enterprise or agency or any part of it.

Select one:
a. Policies 
b. Technical plan
c. Objectives
d. Mission

Question 18
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A ______ provides for the greatest degree of continuity:

Select one:
a. Joint venture
b. Corporation 
OAM Source by Mavs

c. Sole proprietorship
d. General partnership

Question 19
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Which of the following is a Threat for an organization?

Select one:
a. Out-of-date products / technology
b. Higher costs
c. Rapid market growth
d. Economic downturn 

Question 20
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Which one is not interpersonal managerial role?

Select one:
a. Figurehead
b. Leader
c. Liaison
d. Spokesperson 
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  Week 3: The Firm and Its Environment
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Started on Friday, 6 December 2019, 10:18 PM

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Completed on Friday, 6 December 2019, 10:20 PM
Time taken 1 min 31 secs
Grade 10.00 out of 10.00 (100%)
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A sole proprietorship is the simplest form of business organization.

Select one:
True 
False

Question 2
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A corporation is a separate legal entity distinct from its owners.

Select one:
True 
False

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Which of the following is an opportunity for an organization?

Select one:
a. Good distribution skills
b. Limited management skills
c. Rapid market growth 
d. Poor marketing skills

Question 4
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Fayol's functions of management include:

Select one:
Punishing, commanding, organizing, coordinating, controlling.
Planning, designating, completing, and cooperating.
Planning, commanding, organizing, coordinating, controlling. 
Preparing, commanding, operating, consulting, controlling.
OAM Source by Mavs

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With regard to a sole proprietorship, the owner of the business is the business; in other
words, there is no separate legal entity.

Select one:
True 
False

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Which of the following is not an assumption of Theory Y?

Select one:
a. Under most circumstances, most people seek additional responsibility
b. People are intelligent
c. Most people like work
d. Primary motivators are fear and money 

Question 7
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The most effective form of business organization for raising capital is the:

Select one:
a. Proprietorship
b. Corporation 
c. Partnership

Question 8
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Managers require a combination of technical competence, social and human skills and
conceptual ability. Technical competence may be defined as:

Select one:
The ability to apply specific knowledge, methods and skill to discrete tasks. 
The ability to secure the effective use of human resources of the organization

The ability to view the complexities of the operations of the organization as a whole,
including environmental influences.
Feedback

Your answer is correct.

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The application of scientific principles to management is called:

OAM Source by Mavs

Select one:
a. Scientific management 
b. Theory X and Y
c. Maslow's theory
d. Herzberg's theory

Question 10
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Which of the following would be included in the "controlling function"?

Select one:
Measuring results against corporate objectives 
Giving assignments
Setting standards

Explaining routines
Feedback

Your answer is correct.

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  Long Quiz 1
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Started on Friday, 6 December 2019, 10:21 PM

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Completed on Friday, 6 December 2019, 10:24 PM
Time taken 2 mins 38 secs
Grade 18.00 out of 20.00 (90%)
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A ______ provides for the greatest degree of continuity:

Select one:
a. General partnership
b. Joint venture
c. Corporation 
d. Sole proprietorship

Question 2
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A company picnic addresses which of Maslow's hierarchy of needs:

Select one:
a. Safety
b. Esteem 
c. Social
d. Physiological
OAM Source by Mavs

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They are usually the simplest type of plan.

Select one:
a. Missions
b. Rules 
c. Budgets
d. Objectives

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Systems theory holds that:

Select one:
a. Fragmentation improves performance.
b. Centralizedorganizations are more productive.
c. The whole is greater than the sum of the parts. 
d. Decentralizedorganizations are more productive.

Question 5
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OAM Source by Mavs

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They spell out specific required actions or non-actions, allowing no discretion.

Select one:
a. Budgets
b. Rules 
c. Objectives
d. Strategies

Question 6
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Used to describe a framework for the analysis of macro environmental factors:

Select one:
a. PEST Analysis 
b. Case Analysis
c. SWOT Analysis

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This is something that at some time in the future may destabilize and/or reduce the
potential performance of the organization.

Select one:
a. Threat 
b. Strength
c. Opportunity
d. Weakness

Question 8
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Behavioral Science Approach is an extension of the ______.

Select one:
a. Scientific management
b. Organizational development
c. Human Relations Approach 
d. Strategic management

Question 9
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PEST stands for:

Select one:
a. Political, Economic, Social, Technological 
OAM Source by Mavs

b. Political, Strength, Economic, Technological

c. Political, Strength, Economic, Threat

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The first step in management by objectives is:

Select one:
a. managers set goals for their departments
b. objectives are matched with results 
c. employees are rewarded for achieving goals

Question 11
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Individuals in organizations who direct the activities of others.

Select one:
a. Non-managerial employees
b. Stockholders
c. Managers 
d. Shareholders

Question 12
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OAM Source by Mavs

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Strategic planning is done by:

Select one:
a. Top managers 
b. Supervisory managers
c. Middle managers

Question 13
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Assumptions about the environment in which the plan is to be carried out.

Select one:
a. Rules
b. Premises 
c. Policies
d. Strategies

Question 14
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Which of the following is an opportunity for an organization?

Select one:
a. Rapid market growth 
b. Poor marketing skills
c. Limited management skills
d. Good distribution skills

Question 15
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A successful person in which of the following positions may be promoted to a management

position?

Select one:
a. a scientist
b. an accounting professional
c. an engineer
d. All of the given choices may lead to successful management positions. 

Question 16
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It is choosing a goal and developing a method of strategy to achieve that goal.

Select one:
a. Organizing
OAM Source by Mavs

b. Planning 
c. Decision-making
d. Management

Question 17
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The offering of employee health insurance addresses which of Maslow's needs?

Select one:
a. safety 
b. social
c. self-actualization

Question 18
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The simplest form of business ownership is a:

Select one:
a. Proprietorship 
b. Partnership
c. Corporation

Question 19
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OAM Source by Mavs

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Which of the following does not form part of a firm’s macro-environment?

Select one:
a. technological environment
b. economic environment
c. internal environment 
d. political environment

Question 20
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The form of business organization that has the largest sales volume is the:

Select one:
a. Corporation 
b. Partnership
c. Cooperative

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  Week 7: Learning Activity
  Learning Activity 2

Started on Friday, 6 December 2019, 10:40 PM

State Finished
Completed on Friday, 6 December 2019, 10:41 PM
Time taken 1 min 26 secs
Grade 5.00 out of 10.00 (50%)
Question 1
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Programmed decisions are decisions that are made for situations that have occurred often
in the past and allow decision rules to be developed to guide future decisions.

Select one:
True 
False

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Which of the following is incorrect?

Select one:
a. Planning is a one-time event. 
b. Planning is the part of the management process that attempts to define the
organization's future.
OAM Source by Mavs

c. The approach to planning can differ greatly from manager to manager.

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The main difference between risk and uncertainty is that with risk you know the probabilities
of the outcomes.

Select one:
True 
False

Question 4
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A solution to a problem that is arrived at through an unstructured process of decision

making is called a:

Select one:
a. Bounded rationality
b. Uncertainty
c. Non-programmed decision 
d. Programmed decision

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The basic purpose or function or tasks of an enterprise or agency or any part of it.

Select one:
a. Mission
b. Objectives
c. Policies
d. Technical plan 

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The function of management that determines the objectives of business and how best to
achieve them is called:

Select one:
a. Controlling
b. Organizing 
c. Planning
d. Leading

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OAM Source by Mavs

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Decision making is (simplistically) typically described as which of the following?

Select one:
a. putting preferences on paper
b. choosing among alternatives
c. deciding what is correct 
d. processing information to completion

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Non programmed decisions are most likely to be made by:

Select one:
a. Lower management 
b. Supervisory management
c. Middle management
d. Top management

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Planning is a primary function of:

Select one:
a. front-line staff
b. the marketing department
c. the accounting department 
d. management

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It is the core of planning.

Select one:
a. Staffing
b. Decision making 
c. Leading
d. Controlling

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ORGANIZATION AND MANAGEMENT

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  Week 9: Organizing 2
  Long Quiz 2
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Started on Friday, 6 December 2019, 10:47 PM

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Completed on Friday, 6 December 2019, 10:49 PM
Time taken 2 mins 33 secs
Grade 14.00 out of 20.00 (70%)
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Authority is the process by which a manager assigns a portion of his total work load to
others.

Select one:
a. False 
b. True

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Which of the following is incorrect?

Select one:
a. Planning is the part of the management process that attempts to define the
organization's future.
b. The approach to planning can differ greatly from manager to manager.
c. Planning is a one-time event. 

Question 3
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OAM Source by Mavs

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____ bridges the gap from where we are to where we want to go.

Select one:
a. Planning 
b. Staffing
c. Leading
d. Controlling

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_____ is the process of using the resources and personnel of an organization in an orderly
way to achieve the objectives and long-term goals of the organization.

Select one:
a. Organizing 
b. Planning
c. Leading
d. Controlling

Question 5
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The main difference between risk and uncertainty is that with risk you know the probabilities
of the outcomes.

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True 
False

Question 6
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Organizing, as a management function, is accomplished by doing all of the following except:

Select one:
a. monitoring performance to measure what is taking place 
b. determining work activities and dividing up tasks
c. grouping jobs and employees
d. assigning authority and responsibilities

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In order to carry out a SWOT analysis, a company must _________.

Select one:
a. Identify the company's main internal weaknesses.
b. All of the given options. 
c. Identify the main opportunities in the external environment.
d. Identify the main threats in the external environment.

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Specialization of labor refers to focusing an individual's efforts on a particular product or a

single task.

Select one:
a. False 
b. True

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TRUE OR FALSE: The last two steps in the planning process are implementation and control.
True
Answer: 

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OAM Source by Mavs

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Systems theory holds that:

Select one:
a. Fragmentation improves performance.
b. Centralized organizations are more productive.
c. The whole is greater than the sum of the parts. 

Question 11
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They are a complex of goals, policies, procedures, rules, task assignments, steps to be taken,
resources to be employed, and other elements necessary to carry out a given course of
action.

Select one:
a. Strategies
b. Goals 
c. Programs
d. Rules

Question 12
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A major advantage of the Delphi technique over other group decision-making techniques is
that bias effects of group interactions are eliminated.

Select one:
True 
False

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The selection of a course of action from among alternatives.

Select one:
a. Decision making
b. Objectives
c. Planning 
d. Organizing

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Formal organizations are designed to make work more efficient.

Select one:
a. True 
b. False
OAM Source by Mavs

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An organization may be viewed as

Select one:
a. All of the given options 
b. A structure of relationships between various positions in an organization
c. A group of people united by a common purpose
d. An ongoing business unit engaged in utilizing resources to create a result

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The function of management that determines the objectives of business and how best to
achieve them is called:

Select one:
a. Planning
b. Controlling
c. Organizing 
d. Leading

Question 17
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OAM Source by Mavs

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The strategic planning process begins with:

Select one:
a. performing a SWOT analysis 
b. drafting an action plan
c. feedback from employees
d. defining the mission, vision, and values of the organization

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It is a design of organization movement or blueprint

Select one:
a. Organization chart 
b. Organization structure

Question 19
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It is a statement of expected results expressed in numerical terms.

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Select one:
a. Goal
b. Budget 
c. Strategy
d. Purpose

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The span of control refers to:

Select one:
a. the number of subordinates reporting directly to a given manager or supervisor 
b. the number of subordinates reporting directly or indirectly to a given manager or
supervisor
c. the number of different levels in the chain of hierarchical command

BL-OAM-2122-LEC-1922S
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  Week 10: Quarterly Exam
  First Quarter Exam

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State Finished

Completed on Friday, 6 December 2019, 11:02 PM

OAM Source by Mavs

Time taken 8 mins 50 secs

Grade 47.00 out of 50.00 (94%)

Question 1
Correct

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Which of the following is not an assumption of Theory X?

Select one:

a. Employees dislike work

b. Employees are lazy

c. Employees dislike responsibility

d. Employees are creative 

Question 2
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Technical skills are most important for which of the following:

Select one:
OAM Source by Mavs

a. Middle managers

b. First line managers 

c. Top managers

Question 3
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Individuals in organizations who direct the activities of others.

Select one:

a. Stockholders

b. Shareholders

c. Non-managerial employees

d. Managers 

Question 4
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Which of the following is most closely associated with Henry Fayol?

Select one:
OAM Source by Mavs

a. Time and motion study

b. Classical Management School 

c. Hawthorne studies

d. Iron cage

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Managers require a combination of technical competence, social and human skills and
conceptual ability. Technical competence may be defined as:

Select one:

a. The ability to apply specific knowledge, methods and skills to discrete tasks

b. The ability to view the complexities of the operations of the organization as a whole,
including environmental influences 

c. The ability to secure the effective use of human resources of the organization

Question 6
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Which of the following is not a measure of a manager’s effectiveness?

OAM Source by Mavs

Select one:

a. Accidents at work

b. Absenteeism and sickness

c. Speed of promotion through the organization 

d. Level of staff turnover

Question 7
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It combines tech with business to get people the information they need to do their jobs
better/faster/smarter.

Select one:

a. Management science

b. Management Information System 

c. Operations management

d. Strategic management

Question 8
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Question text

The offering of employee health insurance addresses which of Maslow's needs?

Select one:

a. Safety 

b. Self-actualization

c. Social

Question 9
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Which of the following is a Threat for an organization?

Select one:

a. Rapid market growth

b. Higher costs

c. Economic downturn 

d. Out-of- date products / technology

Question 10
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Humanistic realities were originally advocated by:

Select one:

a. Maslow 

b. Taylor

c. Weber

d. Barnard

Question 11
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A successful person in which of the following positions may be promoted to a management

position?

Select one:

a. a scientist

b. an accounting professional

c. an engineer

d. All of the choices may lead to successful management positions 

Question 12
Correct

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This is something that at some time in the future may destabilize and/or reduce the
potential performance of the organization.

Select one:

a. Threat 

b. Opportunity

c. Strength

d. Weakness

Question 13
Correct

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Effectiveness is synonymous with ____.

Select one:

a. Goal attainment 

b. Resource control

c. Cost minimization

d. Efficiency
OAM Source by Mavs

Question 14
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Which of the following is not a commonly used term to describe an element of the business
environment?

Select one:

a. Internal environment

b. Extrinsic environment 

c. Micro-environment

d. Macro-environment

Question 15
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Which of the following is not included in our definition of management?

Select one:

a. Balancing efficiency against effectiveness 

b. Achieving organizational objectives

OAM Source by Mavs

c. Working within a changing environment

d. Working with and through people

Question 16
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The three main types of managers include:

Select one:

a. general, specific, and front-line managers

b. general, functional, and detailed managers

c. general, functional, and front-line managers 

d. general, specific, and detailed manager

Question 17
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Which of the following is not an example of bureaucratic functioning in organizations?

Select one:

a. Advertising and marketing brochures 

OAM Source by Mavs

b. Policies, rules and procedures

c. Paperwork and record-keeping

d. Hierarchical organizational structure

Question 18
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It is directing the work activities of others.

Select one:

a. Leading 

b. Planning

c. Controlling

d. Organizing

Question 19
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It is concerned with managing the process that converts inputs into outputs.

Select one:
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a. Operations management 

b. Management science

c. Strategic management

d. Management Information System

Question 20
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Distinguishes a managerial position from a non-managerial one.

Select one:

a. Manipulating others

b. Coordinating and integrating others’ work 

c. Increasing efficiency

d. Concern for the law

Question 21
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Which of the following best describes Maslow's hierarchy of needs?

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Select one:

a. It is a perfect model of workplace motivation.

b. It was devised by Maslow after meticulous research in workplace settings.

c. It has been proven empirically to be accurate in workplace settings.

d. It is a highly flawed model, although it does recognize that people are motivated
differently. 

Question 22
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The study of management theory is important for which of the following reasons:

Select one:

a. Management theories are interpretive and evolve with organizational changes 

b. It is scientific

c. It helps decision making

Question 23
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Planning, organizing, directing and controlling are the:

Select one:

a. Functions of management 

b. Goals of management.

c. Results of management.

Question 24
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Who is father of scientific management?

Select one:

a. Henry Fayol

b. Henry R. Towne

c. Frederick Winslow Taylor 

d. Max Weber

Question 25
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Which of the following are sub-groupings of the classical approach?

Select one:

a. Scientific management and bureaucracy 

b. Environment and individual

c. Individual and bureaucracy

d. Scientific management and gender management

Question 26
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In Maslow's hierarchy of needs, which is the highest level of need?

Select one:

a. Safety

b. None of the given options 

c. Esteem

d. Social

Question 27
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What are the major functions Henry Fayol delineated for managers?

Select one:

a. Planning, Organizing, Staffing, Commanding & Controlling

b. Leading, Organizing, Commanding, Coordinating & Controlling

c. Planning, Commanding, Staffing, Monitoring & Directing

d. Planning, Organizing, Commanding, Coordinating & Controlling 

Question 28
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The main schools of management thought are:

Select one:

a. Classical, human resources, systems, contingency.

b. Scientific, technical, social, human relations.

c. Classical, human relations, systems, contingency. 

d. Comprehensive, human resources, continuous, systems.

Question 29
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The most effective leader is one who:

Select one:

a. has the leadership style most appropriate to the situation and the employee involved. 

b. all of the choices

c. works with managers and employees to make decisions

d. makes managerial decisions without consulting others

e. none of the choices

Question 30
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Which of the following does not form part of an organization’s micro-environment?

Select one:

a. Intermediaries

b. Statute legislation 

c. Suppliers

d. Customers
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Question 31
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Which of the following is an example of the Hawthorne experiments?

Select one:

a. The relay assembly test room

b. None of the given options

c. All of the given options 

d. The interview program

e. The bank wiring observation room

f. The illustration experiments

Question 32
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Which of the following is not an assumption of Theory Y?

Select one:

a. Under most circumstances, most people seek additional responsibility

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b. Primary motivators are fear and money 

c. People are intelligent

d. Most people like work

Question 33
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Fayol's functions of management include:

Select one:

a. Preparing, commanding, operating, consulting, controlling.

b. Planning, designating, completing, and cooperating.

c. Punishing, commanding, organizing, coordinating, controlling.

d. Planning, commanding, organizing, coordinating, controlling. 

Question 34
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The leader of an organization performs __________, as per Mintzberg.

Select one:
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a. A Decisional role

b. An Interpersonal role

c. All of the given options 

d. An Informational role

Question 35
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_____ in businesses and organizations is the function that coordinates the efforts of people
to accomplish goals and objectives using available resources efficiently and effectively.

Select one:

a. Entrepreneurship

b. Leading

c. Trading

d. Management 

Question 36
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Mintzberg identifies twelve managerial roles grouped into three classes: Interpersonal, inter-
organizational and decisional.

Select one:

a. The statement contains one error.

b. The statement contains two errors.

c. The statement contains three errors.

d. The statement is true. 

Question 37
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The systems approach _____?

Select one:

a. Emphasizes the psychological and social aspects.

b. Encourages managers to view the organization both as a whole and as part of a larger
environment. 

c. Emphasizes the technical requirements of the organization and its needs.

d. None of the choices

Question 38
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The five needs expressed in Maslow's hierarchy are:

Select one:

a. Physiological, safety, responsibility, motivation and self-actualization

b. Psychological, safety, social, esteem and self-actualization

c. Physiological, intrinsic, social, esteem and self-actualization

d. Physiological, safety, social, esteem and self-actualization 

Question 39
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In the twenty-first century the four functions of management are:

Select one:

a. monitoring, suggesting, journaling, and accommodating employees

b. monitoring, organizing, suggesting, and accommodating employees

c. planning, organizing, suggesting, and accommodating employees

d. planning, organizing, controlling, and leading employees 

Question 40
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Someone who works with and through other people by coordinating their work activities in
order to accomplish organizational goal is ____.

Select one:

a. A very intelligent individual

b. A supervisor of production work

c. An operations supervisor

d. A manager 

Question 41
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Coordinating people and human resources to accomplish organizational goals is the

process of:

Select one:

a. Planning

b. Directing

c. Leadership 
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d. Management

Question 42
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Which of the following is an opportunity for an organization?

Select one:

a. Limited management skills 

b. Poor marketing skills

c. Rapid market growth

d. Good distribution skills

Question 43
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Which of the following is a strength for an organization?

Select one:

a. Presence of non-price competition

b. Small competitors in the home market

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c. New market opportunities in Germany

d. Low labor turnover 

Question 44
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Which approach to the study of organizational behavior emphasizes the formal structure,
hierarchy of management, the technical requirements and the assumption of rational
behavior?

Select one:

a. The human relations approach

b. The contingency theory

c. The system approach

d. The classical approach 

Question 45
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The application of scientific principles to management is called:

Select one:
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a. Theory X & Y

b. Scientific management 

c. Maslow's theory

d. Herzberg's theory

Question 46
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Internal Consists of the trends and events within an organization that affect_____.

Select one:

a. Organizational culture

b. Management

c. Employees

d. All of the given options 

e. None of the given options

Question 47
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Which of the following would be included in the "controlling function”?

Select one:

a. All of the given options

b. Explaining routines.

c. Setting standards.

d. Giving assignments.

e. Measuring results against corporate objectives. 

Question 48
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Modern managers are:

Select one:

a. Able to build a sense of shared values.

b. Action oriented.

c. Able to manage change efficiently.

d. All of the given options. 

Question 49
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One of the earliest and most enduring descriptions of managerial roles comes from:

Select one:

a. Peter Drucker

b. Adam Smith

c. Henry Mintzberg 

d. Jack Welsh

Question 50
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Maslow suggests that human needs are arranged in a series of levels, a hierarchy of
importance. Which of the following statements are relevant to Maslow’s hierarchy of needs
theory?

Select one:

a. A need is not necessarily fully satisfied before a subsequent need arise

b. A satisfied need is no longer a motivator

c. All of the given options. 

d. The hierarchy is not necessarily in a fixed order

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