THE HARVEY NASH / KPMG CIO SURVEY 2019

660
1,915Europe
The 2019 Harvey Nash /
KPMG CIO Survey is the
largest IT leadership survey in MANAGING TECHNOLOGY
126 the world in terms of number
North America
Middle East of respondents. The survey BUSINESS-MANAGED IT TECHNOLOGY ADOPTION
524
was conducted of 3,645
12% female CIOs and technology leaders
325 almost
IT leaders
Latin America
APAC IT leaders surveyed across a wide
range of industries and geographies
across 108 countries.
www.hnkpmgciosurvey.com two-thirds
(64%) allow business-managed
77%
using Cloud
1 in 5
using on demand

11%
IT investment and 1 in 10 actively platforms, internet of
encourage it things, RPA, AI or ML
BUDGETS & BOARD PRIORITIES
other C-level
roles 5% Digital Leaders are most likely to encourage
business-managed IT spend ation
AI/Automtha
CEOs n 10% of
MORE BUDGET Leisure 65% feel that more

68%
laced with
workforce could be rep

52%
Organisations that encourage it are more likely to
INCREASES THAN ation in the next 5 years
feel very well positioned to deal with cyber risks AI/Autom
EVER BEFORE Broadcast / Media

55% 62%
CIOs or CTOs

52% 51% CIO CAREERS

expect budget expect headcount
increase next year increase next year
47% 45% 32%
find their role
saw salary had bonus of more
OPERATIONAL PRIORITIES increase than 10% of salary very fulfilling
Top 3
1 2 3
Delivering consistent Improving Increasing
and stable IT business operational
performance processes efficiencies ORGANISATIONS ARE TRANSFORMING

Increasing efficiencies through Automation

is fastest growing board priority
44%
plan some
38% 6%
plan major plan radical
transformational transformational transformational
changes changes (e.g. new changes (e.g. move to a
(e.g. new offerings) dominant offerings) new revenue models)
PEOPLE, SKILLS & TALENT

ALL TIME HIGH FOR 45% 37%

DIGITAL LEADERS SKILLS SHORTAGES use SECURITY, DATA & PRIVACY
41%
74%
use outsourcing to

The 30% of organisations that are ‘very or 67% outsourcing to

access skills
add scale
plan to increase
outsourcing 39% 1 in 10
32%
extremely effective at using digital technology exposed in
are experiencing a feel vulnerable to
to advance their business strategy’ multiple areas
shortage in cyber cyber attack
Females on Cyber security have had major

26%
security skills
technology Teams up 14% attack in last 2
Digital Leaders are more likely to: years
22% as board priority

1 2 3
feel very successful at
Report to the Have Boards that Have Making promoting diversity & inclusion
CEO & sit on prioritise the Money as a
the executive creation of priority rather
team innovative products than Saving it MOST SCARCE SKILLS
and services

4 5 6
Collaborate Use Agile
Top 3
45% 91% 91% 94% 83%
Use 1 2 3 not or only feel they could agree that data privacy feel they could be feel the need
to deliver methods to
cross-functional slightly, effective do more to and trust will be as better at for data security
technology speed up Big data/Analytics Cyber security Artificial intelligence
teams at maximising build customer important as identifying & limits their
change delivery
43% 39% 38% value from data trust product/service offering
in customer attraction
managing key
security issues
ability to
innovate