PROJECT ON

HUMAN RESOUCRES MANAGEMENT

SAINTGITS INSTITUTE OF MANAGEMENT

KOTTAYAM

PROJECT PHASE 1

Submitted by:
Sachin Thomas George
Renu.P.H

Submitted to:
DR.ELIZABETH DOMINIC
Asst. Professor, SIM

Submitted on:
23-03-2020

NEW HR PRACTICES AT NTPC (National Thermal

Power Corporation)
NTPC Vision
“To be the world’s largest and best power
producer, powering India’s growth .”

HR Vision
“To enable our employees to be a family of
committed world-class professionals,
making NTPC a learning organisation”

The “common Sense of Belief” is that the way people are managed has positive correlation
with People performance and also people can provide a strong source of Competitive
advantage to the organisation . Also top Management of organisations and Researchers in the
field of Human Resources are keen to understand the relationship between Human Resources
Management and Organisation performance for quite some time. This understanding provides
inputs to Human Resource strategy of organisations to orient their action plans in the required
direction to bring in performance oriented culture in the organisation. Organisations design
HR policies and develop practices in order to motivate the employees for higher levels of
performance, commitment and involvement. Though many practitioners name Human
Resource practices those are creating positive impact on organisational performance
differently, Boxall and Purcell (2003) suggest that they can be regarded as constituting a
loosely defined model of „best practice‟. Johnson (2000) details, “best practice or high
performance work practices are described as HR methods and systems that have universal,
additive, and positive effects on organizational performance”. Delaney and Huselid (1996)
outline that, HRM best practices are designed to enhance the overall performance of
employees within the organisation, ultimately resulting in increased organisational
performance. One such study was done to provide input to Management about the impact of
Human Resources practices/Policies on organisational performance in NTPC by defining
“Best Practice HRM” as the HR Practice that is significantly impacting positively more than
5 HR Results with the premise that HR results influence other outcomes of organisation such
as Economical and societal results also. Following HR Practices are found as “Best Practice
HRM” in NTPC. • Pay Structure. • Job Security. • Township Facilities. • Safety. • Recreation
Facilities.

Career Advancement & Opportunities :A well-established talent management system

comprising of Performance Management System, Leadership Development System, Career
Development Scheme and Succession Planning Scheme is in place to ensure that we fulfill
our promise of meaningful growth and relevant challenges for our employees. The career
development of individuals is linked to diverse job exposure, location exposure, learning
input through planned interventions, clearance of online e-learning functional & cross-
functional modules and administration of assessment tools.
Rewards & Recognitions
We recognize the importance of Rewards and Recognition to employees in building the
performance culture of the organization. To this end, we have created a culture of rewards
and appreciation through celebration of various achievements and recognizing the
contributions behind each success.
Learning & Development
Training needs identified during performance discussion and filling of Individual
Development Plans form the basis of training calendar.
Access to e-Learning courses on Management and technical topics from renowned bodies has
been given to NTPC employees to facilitate anytime/anywhere self-paced training facility
where employee can schedule his/her learning at own ease. The modules are accessible
through Web based portal. In 2017-18, 2000 identified executives were allowed access to
Harvard Manage Mentor (HMM) online courses where each user had to complete 21 online
modules in 11 months. 2000 more executives have been allowed access for the same in 2018-
19.1000 NTPC employees have been provided General Physics e-Learning on Power Plant
related technical modules on various areas of Power Plant functionalities. 150 modules on
Power Plant Familiarization and Safety are to be completed in a period of one year.
To meet the academic aspirations of employees and match them with the needs of the
organization, NTPC has a policy for Company Sponsorship and Study Leave for Higher
Education.
Innovate, Create, Compete
NTPC has introduced numerous initiatives that seek to enhance the creativity, innovation and
spirit of healthy competition among its employees. These platforms give individuals the
opportunity to enhance their personal growth, and at the same time, contribute to the
organization. These initiatives include NTPC Open Competition for Executive Talent
(NOCET-a theme based annual competition), NTPC Business Minds (Simulation Game
Challenge). Last year 50 teams all over NTPC participated in the NOCET competition and
1100 executives participated in NTPC Business Minds games. Medha Pratiyogita, an annual
quizzing event for employees and families is a unique employee engagement activity which
witnessed an overwhelming participation of 3050 contestants this year . There are 150+
active Professional circles in NTPC and nearly 2000 employees participate in the Quality
Circles to find solutions to problems in shop floor level.

Knowledge Management in NTPC

An IT enabled Knowledge Management System helps in capturing, assimilating and
retrieving unstructured and structured knowledge in NTPC. A reader to this document can
give a feedback, ask a question on the document or start a discussion. Thus, not only a
repository of knowledge-based documents is being created, but also, tacit knowledge sharing
is being facilitated by the interactions.
Quality of Work-Life
NTPC is committed to provide the best available work life for its employees. Far removed
from the buzz of cities, our townships are the epitome of serenity, natural beauty and close
community living. A range of welfare and recreation facilities including schools, hospitals,
shopping centres, recreation centres, club, gym, pool etc. are provided at the townships to
enhance the quality of life & the well-being of employees and their families.
Employee Welfare
An entire gamut of benefits, from paid Childcare leave to Post-retirement Medical benefits to
Family Economic Rehabilitation are extended to employees to meet any exigency that may
arise in a person’s life.
Providing Urban Facilities at Projects/Stations(PUPs) of NTPC has been another unique
initiative to create better working & living conditions for employees & their families, to meet
the changing needs & aspirations of young employees. From feedback of employees the
concept of Club Cinema through for screening of latest movies , wi-fi facilities in hostels,
recreation centers, guest houses and offices , facility for e book in the libraries of recreation
centers have been started in the power stations.
Medical- telemedicine, smart card
NTPC provides full medical cover to the employee and his/her dependents. The medical
cover consists of cost of consultation, hospitalization, medical tests and hospitalization of all
dependent members of the family.
NTPC owned hospitals provide round the clock service to its employees posted at NTPC
townships situated at far-off locations with the support of its full time doctors, nurses and
hospital administration staff. We also have empanelled 250+ specialty and super specialty
hospitals across approx. 25 cities/towns for providing specialist treatment to our employees.
Any employee can walk in and avail medical treatment billed to company by producing his
Medical Smart Card (for hospitalization cases). There is no cap on the expense incurred on
treatment of the employee or his dependent members of the family. With the objective of
providing best medical facilities to its employees, even at the remotest of the locations, NTPC
recently rolled out an initiative called "Tele Medicine". Under this initiative, patients could
consult live with specialists of reputed super-specialty hospitals through tele-video
conferencing. The initiative has met with resounding success. Ambulances equipped with
Advanced Life Support systems are available at power plants to cater to medical
emergencies.

100 % preventive medical checkup is aimed at for all employees. Also awareness programs -
lectures & camps by specialists on medical & lifestyle are conducted regularly for greater
awareness. We have been awarded with Platinum award-2017-18 from Arogya World for
health inititaives. We value our people and their contributions for the company even after
their retirement. Post Retirement Medical Scheme (PRMS) is in place for employees who
have retired from the services of the Company and their spouses.
Seeking Feedback
Regular feedback is taken from employees by conducting organizational climate surveys and
employee satisfaction surveys. The purpose is to seek employee feedback on various systems.
Through surveys, employee contribute towards improvement of various systems within
organization by giving their valuable feedback.
The Trust Index score based on feedback from our employees by the well known Great
Places to Work survey is 84 % where organizational pride is well above the national average
at 91%.
Shared Services
NTPC introduced HR Unified Services wherein certain HR functions of all units of a region
have been centralized. An Unified HR Services portal facilitates the process where
employees can login into the portal and raise their service requests.
A Shared HR Services Group from a common location in the region delivers these services
resulting in reduction of manpower engaged in these activities and greater economies of scale
due to centralization of activities. Application status can be tracked at employee’s end
resulting in greater accountability. Also, with no requirement of sending hard copies to HR
the functioning supports the paperless initiative of the company.

Branding
Over the years, NTPC has received numerous awards and recognitions that reinforce our HR
philosophy and practices. In 2018, NTPC was recognized as “Laureate” for consistently
ranking among “Top 50 Best Companies to Work for in India” for last 10 years in the Great
Place to Work and Economic Times survey. Besides, NTPC was also recognized as the best
among PSUs and in Manufacturing.
In 2019, NTPC was recognized as one of the 25 best large workplaces in Asia, one of India's
Best Companies to Work for, the best Public Sector Enterprise and the best workplace in
Energy, Oil & Gas Sector.
The prestigious ATD Best Award 2019 for talent development initiatives has recognized our
L&D and Talent management practices for successively three years. The "Silver Medal" in
the "Best Use of Blended Learning Category" by Brandon Hall Group, USA was awarded to
NTPC in 2019.
Our annual event- Electron Quiz for students of reputed Engineering colleges and
management institutes from all over the country saw a participation from nearly 800 teams
this year.
Equal Opportunity Employer
At NTPC Limited, We recognize the value of diverse workforce. NTPC Limited is
committed to provide equal opportunities in employment and creating an inclusive work
place and work culture in which all employees are treated equally with respect and dignity.
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Contributing to the neighbourhood
NTPC has always been at the forefront in uplifting the lives of women and girl child and help
them become self-reliant. In May 2018, NTPC launched "Girl Empowerment Mission" to
empower and educate girls in and around NTPC projects. In this unique CSR initiative to
support the cause of Girl Child, there are 392 girls in the age group of 10-12 years
participating in a four-week Residential Workshop.
NTPC aims to make every girl aware about essential education, health and self-defence
through tailor-made programs covering basic communication skills in Hindi & English,
elementary education in Maths, hygiene & nutrition, yoga and sports. To develop their social
skills, talks on gender diversity issues, group activities, movie screening on social issues,
cyber safety, music, dance, theatre, etc., are organized.