Documente Academic
Documente Profesional
Documente Cultură
April 2015
76-1058-01-B
Contents
Contents
1
Document Purpose ................................................................................................................. 9
6
coSpaces
6.1
coSpace List page ............................................................................................................. 43
6.2
coSpace List – Start/Manage buttons ................................................................................ 43
6.3
coSpace management ....................................................................................................... 44
6.3.1
Creating and deleting a coSpace. ............................................................................ 44
6.3.2
Creating a coSpace ................................................................................................. 44
6.3.3
Adding users as members to a coSpace ................................................................. 46
6.4
coSpaces and scheduled calls .......................................................................................... 46
6.5
coSpaces and VMRs ......................................................................................................... 46
6.6
coSpace selection when scheduling a call ........................................................................ 47
6.7
coSpaces and call marble diagram ................................................................................... 47
11
Billing
11.1
Summary ......................................................................................................................... 123
11.2
Call outcome configuration .............................................................................................. 123
11.3
Setting the cost of calls at the customer level ................................................................. 123
11.3.1
Inclusive video and audio ports.............................................................................. 124
11.4
Call outcomes.................................................................................................................. 125
11.5
Call outcome report ......................................................................................................... 125
11.6
Call outcome sample ....................................................................................................... 126
11.7
Billing export preparation................................................................................................. 127
11.8
Sample billing export ....................................................................................................... 127
11.9
Non-billable/pre-paid option ............................................................................................ 128
Table 1: “Now what” list of actions and document reference ....................................................... 10
Table 2: Connecting Call Bridges and Acano Manager ............................................................... 18
Table 3: MCU details ................................................................................................................... 21
Table 4: coSpace selection when scheduling a call .................................................................... 47
Table 5: Customer details ............................................................................................................ 50
Table 6: MCU differences ............................................................................................................ 61
Table 7: MCU differences ............................................................................................................ 61
Table 8: Scheduling resource assignment control ....................................................................... 62
Table 9: Endpoint details ............................................................................................................. 64
Table 10: Endpoint billing options ................................................................................................ 64
Table 11: User details .................................................................................................................. 65
Table 12: Endpoint filtering .......................................................................................................... 70
Table 13: Custom text ................................................................................................................. 71
Table 14: Customer billing settings ............................................................................................. 73
Table 15: coSpace selection when scheduling a call ................................................................. 95
Table 16: Call types ..................................................................................................................... 96
Table 17: Call start modes ........................................................................................................... 96
Table 18: Call lifecycle ................................................................................................................. 97
Table 19: Call scheduling process ............................................................................................... 98
Table 20: Scheduling at VNOC terms ....................................................................................... 100
Table 21: Port allocation mode .................................................................................................. 101
Table 22: Explanation of Call Save options ............................................................................... 103
Table 23: Approving a call ......................................................................................................... 110
Table 24: Changing a call’s details ............................................................................................ 110
Table 25: Table of frequently used terms .................................................................................. 129
1 Document Purpose
Acano Manager is a single point of management for collaboration infrastructure used by
enterprises and service providers. This single interface brings together conferencing
management, proactive monitoring and management of large call volumes, self-service
scheduling, MCU management and multi tenancy and billing. This document is intended to
provide the teams that will be using Acano Manager with the knowledge that will enable
them to configure, test and ultimately use Acano Manager to deliver video conferencing
services.
The document is written from the perspective of somebody who has purchased Acano
Manager, installed it and is thinking “now what”? It guides the reader through the initial basic
steps of getting the system up and running and validating that it is doing what it should; it
provides guidance on what to look for and where to look when the expected results are not
obtained. With a basic, functioning, system in place, the document than takes the reader
through the process of importing users via LDAP (and in doing so, explains what is
happening and what to look for). This is then built upon and we go through multiple LDAP
configurations (multi-tenancy) and how the LDAP import process can be used to quickly
provision/remove users. It covers call scheduling, call management, gives insight into how
reporting and billing data is generated, the outlook plugin, billing etc.
Finally, it covers some of the more advanced features such as Access Control Lists,
configuring clustered topologies and failover.
The “now what” list of actions to be performed, which are covered in this document are:
2. How to start it, stop it and location of log files 3. Introduction to using Acano Manager
6. Testing that the two systems are working together 4. Getting Started
a) Add a participant into a coSpace and check that
Acano Manager detects the activity
b) Managing calls; simple navigation of the Acano
Manager user interface
c) Reference checks to establish that the system
does basic tasks correctly; what to look for and
where
7. LDAP; importing users from a single LDAP server 5. Integration with Directory Services
8. LDAP; creating multiple tenants and importing 5. Integration with Directory Services
multiple sets of users from LDAP
If you exit the Acano Manager Monitor application, the services keep running.
Starting the Acano Manager Service
• Click on Service Primary Start
Once the Service is started, the “Statistics” tab will show details of Acano Manager activity.
This data updates every second.
<add key=”AdminFromEmail” Used to identify who the email came from and
in most cases it is configured to identify the
value=amServer@mydomain.com/>
Acano Manager system, e.g.
AmServer@Mydomain.com
4 Getting started
This section discusses how to undertake the following tasks:
Step Navigation Bar
Field Description
IP address/port
Gatekeeper Prefix Not used but allows Acano Manager to display the correct
user to operators on in Confirmation emails
URI/Meeting Room Range Range of Ids that can be used for Conference IDs
(NumericIds)
Acano Manager Monitor sends commands to the Acano Manager Service and the Acano
Manager Importer Service.
If you exit the Acano Manager Monitor application, the services keep running
ii. To start the Importer
• Click on Importer Start
iii. To inspect log files
• Refresh list and double click on Inspect a log file
2. Check User and Endpoint Lists to confirm that you don’t have any users or endpoints for
“SmallCo
4. Check User and Endpoint Lists to confirm that there are users and endpoints for “SmallCo”
NOTE: if you look on the Call Bridge, you will also find the coSpaces there
5. Checking the Import logs via the Acano Manager Monitor application
The log files confirm what was shown in the UI; the new accounts were created. They also give
details of the import
The Import Log files are Acano Manager\ImporterService
The log files confirm what was seen in the UI; the new accounts were created
Log files give details of the import
Import Log files
• Acano Manager\ImporterService
• Note how “SmallCo” is imported
• No change
BigCo then imported and created users
The Acano Manager LDAP import process deletes any user (and associated Endpoints and , if
created by Acano Manager, coSpaces and coSpace members) IF the user not found on AD
during the LDAP import process.
Bulk delete can therefore be achieved by
Setting a filter that doesn’t match anything on the LDAP server
AM doesn’t get any users back from LDAP and therefore deletes all users(and associated
endpoints etc)
6 coSpaces
The current set of coSpaces can be retrieved from the Call Bridge using Search.
Administrators can select the user whose coSpaces they wish to find.
Enter coSpace name to search for coSpaces with a matching name
Select Active
• This displays all coSpaces that have participants
Select All
• This displays all coSpaces matching the criteria
Leaving the filter criteria blank results in Acano Manager displaying the list of all coSpaces
known to it.
NOTE THE DIFFERENCE: Specifying a filter results in the latest information being fetched from
the Call Bridge.
Clicking Start creates a call on the coSpace; it allows you to then place outbound calls to
participants. Without a Start button, the coSpace can only become active if a participant dials
into it.
Manage
The coSpace is “active”; it has participants. Acano Manager has received a CallStart event from
the Call Bridge and at least one CallLegStart event. Clicking Manage displays the Calls in
Progress where you see this Call only.
Description
Owner
Other fields include:
• Audio and Video ports
• Default from configuration settings
Default Layout
PIN #
CallId
Instant Messenger messages can also be deleted
Acano MCUs are designed to scale and introduce the concept of the coSpace. They have
support for infinite numbers of coSpaces. The coSpaces consume no resources until they are
used. These coSpaces have properties such as layouts. Other properties are defined by profiles.
For example, the number of participants is controlled by Call Profile. The participant user
experience is controlled by Call Leg Profile, including mute on connect, bandwith etc.
Acano Manager Call Profile is not supported in Acano Manager 1.1.2. A future version of Acano
Manager will support Call Profiles. Acano Manager supports coSpaces and, on legacy MCUs,
Virtual Meeting Rooms.
Step Description
3b (option Or, schedule the call on one of the available coSpaces for
this customer; e.g. Taniya’s
NOTE 1:
When a call is scheduled using a predefined coSpace, the
basic properties for the call are obtained from the coSpace
(e.g. the Call’s URI, default layouts, capacity.) These can
only be changed via the coSpace Details page and not on
the call.
Table 4: coSpace selection when scheduling a call
7 Building out
Access Controls Tag and Service ACL created automatically when customer
is created
Default is for users of customer to only see users/calls
within this tenant
Bandwidth Max and default
Rates In billing mode, rates for the various call types can be
defined
Has Own MCU? If yes, check. MCU can then be created and linked to this
customer
Calls scheduled by customer’s users are placed on MCU’s)
owned by this customer
Allow M&G, Monitor and 24hour premium services Options displayed on the New Call page
• This enables System Level Operators, Admins to see all users from all customers
• If you delete the customer, the customer’s ACLs will be deleted
• The Global ACL service is then updated
The “SmallCo” Service therefore “sees” all things tagged with the “SmallCo” Tag
• Users
• Endpoints
7.13 Alerts
User-defined alerts to prioritise response
Email – txt/html option
36 types, two port threshold %’s, three timer settings
Customers with their own MCU Calls will be assigned to the customer’s MCU
“Pooled MCU” mode allows “no resources” calls
to be scheduled on system pool MCUs
Acano Manager tracks the MCU ports currently allocated and those about to be consumed.
Current; ports currently allocated
Future; the port allocation 15 minutes in the future
Field Description
Endpoint name
Display Name override Display this name into video stream (Codian)
Contact details
Audio Only
Secondary Optional
Notes
User Access Level Customer’s ACL (ACL Tag; who will see them)
Set certified
date to avoid
warning
symbol being
displayed in
CIP when this
attendee joins
a call
NOTE: System can be configured to not allow call to be scheduled if a non-certified device is
selected.
If you need to add one of the service provider devices, you can clear the customer selector
and see them
Clear customer field to only see system-wide devices.
* (any) shows all which might be a lot….
• 192.168.1.2{2}
When the commands are written to the MCU (for example, inviting somebody into the call)
• The {0} contents are stripped and Acano Manager passes 192.168.1.1 to the bridge
• Works for add address types: mike@am.com{0}, mike@am.com{1} etc..
• The numbers in brackets do not need to be sequential (0,1,2,3) but that is the
convention
Customer *, ?, auto-complete
* = any
? = List all (what are the options?)
Auto-complete = start typing and Acano
Manager will display matching options
Go List details
Table 12: Endpoint filtering
8 Operations (IT)
Step 3
• Select the SSL mode required
Step 4
Acano Manager Acano Call Bridge 1.2 Acano Call Bridge 1.6
1.6 no Yes
1.6.1
8.11 Monitor
Allows Service Start/Stop
• Acano Manager platform is a Windows Service
• Can also be started/stopped from Windows Services
Importer Start/Stop
Utilities
• ADR
Management
(deleting)
• Audit Recode
Management
9 Operations (VNOC)
The majority of day to day activities such as call management and
scheduling are done from the top menu section of Acano Manager
coSpace Management
Call Scheduling
Calls In Progress (aka Dashboard) – managing calls
Templates and Recurring calls
Approvals of Premium Service Calls
Get the current set of coSpaces from the Acano Server using “Search”
Admins can select the user for whom they want to find coSpaces for
User coSpace name to search for coSpaces with matching name
“Active”
• Displays coSpaces that have participants
“All”
• Display all coSpaces matching criteria
Leaving filter criteria blank results in Acano Manager displaying the list of all coSpaces
known to Acano Manager
NOTE THE DIFFERENCE: Specifying a filter results in the latest information being fetched from
the Acano Server.
“Start”
• The coSpace is “passive”. There are no participants in it. There is currently no call
associated with the coSpace
• “Start” creates a call on the coSpace; it allows you to then place outbound calls to
participants
• Without a ”start” button, the coSpace can only become active if a participant dials into it
If the coSpace was created on the Acano Server (either via an LDAP import or as a result of
a user creating it via their Acano Client), Acano Manager simply deletes the coSpace from
Acano Manager’s current view of the world
• If, sometime later, Acano Manager receives events from the coSpace, it will re-discover
the current state if the coSpace and present that information to user
Step Description
2 Provide the details of which customer (multi-tenanted environment) and who is the
call for (Taniya in this case)
3a NOTE 1:
When a call is scheduled using a predefined coSpace, the basic properties for the
call are obtained from the coSpace (e.g., The Call’s URI, default layouts, capacity
etc). These can only be changed via the coSpace details page and not on the Call
3b NOTE 2:
When you click the “Start” button on the coSpace List page, Acano Manager
essentially follows the 3b path and schedules a call on the coSpace and Starts it on
the Acano Server
coSpaces (VMRs) coSpaces can be permanent (always running on MCU) or “on demand”.
coSpace has defined URI (e.g., 1234 or “my meeting”); allows
customers to access “always on” call or for mapping gateway dialplans.
coSpaces can have defined layout, capacity etc
Calls can be scheduled on a coSpace; coSpace call will be stopped 30
seconds before scheduled call. Scheduled call will execute and expire.
coSpace will resume
Manual Call will be started on the MCU at “start time” but no participants will be
connected automatically by Acano Manager. The operator can connect
sites individually or via the “all” button
NOTE: a legacy “manual” mode can be configured that only starts the
call on the MCU when the first participant is connected
Automatic The call will be started on the MCU at “start time” and any specified
endpoints will automatically be connected into the call. Should any
endpoint connect fail, Acano Manager will retry the connect 10 times
Waiting for call start time. Call State = Waiting Until call is ready to run (call start time is in the
future)
The current time is between the call’s Start and The call can be executed. Calls will automatically
Stop time be created on the MCU at their Start Time
Call State = Starting, Started, Terminating, “Auto” calls will place outbound calls to all named
Terminated or Ready Participants
Call can be managed “Manage” call is only visible in this state
Call state = “started” when running on The Call will only appear in Calls In Progress in
MCU this state
Call state = “terminating” when being
deleted from MCU
Call state “terminated->ready” once
deleted off MCU
Expired The current time has passed the call’s Stop time.
Outcome details can be completed
• The operator will also be able to override the Endpoint Customer Filter to select either
system wide endpoints or those from another tenant (NOTE: this will require the
appropriate ACLs to have been set – see “Operation, Provisioning and Configuration;
Access Controls”
Select owner (who will call be billed to; owning Contacts for owner will load; if person requesting
user links back to customer) call is a “one off” for customer, select principal
user for customer and then overwrite “requester”
details (name, email, tel)
Select launcher (operator who will manage Can be placeholder until the day of the call
call)
Conference name
Premium MCU
selection (left
blank; system
selects)
Term Description
Customer Field
Defaults to
customer selected.
For the call, Select
system-wide,
(blank), “*” (any) or
another
Customer/tenant to
include devices
from other tenants
(if the current users
ACL allows)
Term Description
Another way for users to use Acano, includes Lync “click to call”.
Select custom
• Acano
• Cisco
• Polycom
Select either Family layout of a participant-specific layout (the default is the current custom
layout for the call)
Optional; set video mute state on launcher’s Prevents video being sent from the launcher’s
endpoint endpoint
10 Reporting
10.1 Summary
Acano Manager collects extensive data about calls
It is not a reporting platform
• Customers can export the data and craft it as required for example, using Excel
• Use external reporting tools; connect to Acano Manager’s SQL tables
• NOTE: in high volume call environments, replicate the database and run the
reporting tool off the replicated copy
Acano Manager keeps the following call data:
• Call ADR (Accounting Data Records); a copy of all details for a call
• Participant ADR; each participant join a call
• Call Quality ADR; packet loss and codec details
• Audit trail; which user performed which command on each call
In systems with multiple MCUs it is possible to display port usage as combined or per MCU.
NOTE: This graph shows an example of a busy system with little down time. The gap shows
the difference between booked and used ports.
By MCU
By endpoint
10.10 No shows
No show calls are ones that started but no-one joined. After 15 mins the call is stopped and the
resources are released. A message is sent to the call owner.
Audit records show who did what and when. They are a useful tool in the following scenarios:
Query issue resolution
Triage
Process improvements
Compliance Tool
• e.g. for banks
11 Billing
Acano Manager produces billing data that can be passed to a billing/invoicing application.
11.1 Summary
1. Set up a Billing record for customer (endpoints may have endpoint specific rates)
2. Set up Call outcomes
NOTE: when an endpoint has rate values, these take precedence over those defined at the
customer level.
Daily operations
1. Call executes
2. Operator updates Call outcomes and reviews billing rates
3. End of day/month reports run – analysis of SLA / performance
NOTE: charges can be overridden at the user and endpoint level. These values take
precedence over defaults at the customer level.
All values are per hour.
Self-service login
Schedule their own calls
Manage their own calls
Owner The owner for the call. Who gets billed
Meet and Greet Call Call option (enabled via customer). Operator initially joins
the call, making sure everything is working then leaves;
Acano Manager adds the launcher’s endpoint to the call’s
participants
Monitor Call The call is listed in the “Monitor” list. Monitoring enables
visual checking of the call. Used for “Attended” mode calls.
The operator needs to select and add their endpoint to the
call
Large systems can contain a great deal of data. System filters enable you to:
Select
Expand and minimize the section
• Free up screen space
Blue dots indicate that the filter has changed from the defaults
“Auto complete” text boxes
• * = “lists all values”
Ion; find all matches starting with “Ion”
*Ion; find all matches containing “Ion”
Acano and coSpace are trademarks of Acano. Other names may be trademarks of their respective owners.