FAQ

WEB
Order Details Cancel Need help?
 MetroMart order help > Ongoing order

Order help Need help with your order?

About MetroMart
Issue with an ongoing order Issue with a past order
FAQ
Check the status of my order
Check the status of my order

Cancel my order
Cancel my order

My order is taking longer than expected

My order is taking longer than expected

Change my delivery address

Change my delivery address

My order never arrived

My order never arrived

My order is wrong or missing items

My order is wrong or missing items

I received someone else’s order

I received someone else’s order

How will you charge my card? How will you charge my card?
 MetroMart order help > Ongoing order

Order help My order never arrived

About MetroMart
If your app is showing that the order has been completed by your delivery
FAQ rider but you never received your order, please email the MetroMart support
team.

Email support
 MetroMart order help > Past order

Order help My order never arrived

About MetroMart
Here to track your delivery status:

FAQ
1. Open the MetroMart app

2. Tap on the MetroMart service

3. Tap the Bell icon on the top right of the screen

4. Select your delivery you would like to track

5. Track the delivery of your order as they make their way to you
MOBILE
Need help?
 How can we help?

Issue with an on-going order

Issue with a past order

 Ongoing order

Check the status of my order

Cancel my order

My order is taking longer than expected

Change my delivery address

My order never arrived

My order is wrong or missing items

I received someone else’s order

How will you charge my card?

 Ongoing order

Check the status of my order

Here to track your delivery status:

1. Open the MetroMart app

2. Tap on the MetroMart service

3. Tap the Bell icon on the top right of the screen

4. Select your delivery you would like to track

5. Track the delivery of your order as they make

their way to you
 Past order

My order never arrived

If your app is showing that the order has been

completed by your delivery rider but you never
received your order, please email the MetroMart
support team.

Email Customer Support