EXERCÍCIO

NOME DO ALUNO (A): RA:

CURSO: Gestão Comercial
DISCIPLINA: Gestão de Processos
Professor: Ana Carolina Simões Braga

Exercício relativo a aula do dia 16/03/2020

1: Defina Qualidade Total.

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2: Quais são os Princípios de Qualidade Total? Descreva cada um.

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3: A Teoria de Deming é baseada na busca contínua em atender as expectativas dos clientes; a

Qualidade é o ponto chave, visto que, dispara uma reação em cadeia na organização, i.e., empresa.
Explique essa reação em cadeia.

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4: Deming desenvolveu a Teoria de Gerência, conhecida como o Sistema do Conhecimento Profundo;

portanto, cite o papel do gerente defendido nessa teoria.
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5: O Sistema Toyota de Produção tem como um de seus pilares o Just in Time; portanto, qual é a
definição de Just in Time?
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6: Cite os Princípios de Just in Time.

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Exercício relativo a aula do dia 17/03/2020

7: O que é Reengenharia?
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8: Quais são as fases que englobam a implementação da Reengenharia?

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