TUTORIAL REPORT

WORK SYSTEM DESIGN AND ERGONOMICS

USABILITY

Group : IP-2 Tutorial Date : 16 March 2017

Name : Aninda Jelita Tutorial Day : Thursday
Collected on :
Khairunnisa Izdihar

Class : IP Yogyakarta, 2016

Asisstant : Retno Gumilar
Kriteria Penilaian
Format Laporan :
Perhitungan :
Analisa dan :
Pembahasan
Kesimpulan :
TOTAL :

WORK SYSTEM DESIGN AND ERGONOMICS

INDUSTRIAL ENGINEERING DEPARTMENT
FACULTY OF INDUSTRIAL TECHNOLOGY
UNIVERSITAS ISLAM INDONESIA
2017
CHAPTER I

USABILITY

1.1 Objective
1. Students able to understand the concept of usability.
2. Students able to practice the usability test.
3. Students able to know usability problem on the website.
4. Students able to analyze usability level and factors affecting specific website.

1.2 Tutorial Assignment

The observers were given two websites to be analyzed for the usability of the
website. In this time the observer got Zalora and Elevenia. The first step that the observer
did was planning, determine what, who, where, when, why and how, then search the user
by questionnaire and interview. The user for one website is 10 user, so the observer
search 20 user for two websites. The user then given task to accomplish, there is two
types of task, easy and hard. From the task the observer analyze the usability of the
websites by the data receive.

1.3 Literature

Table 1.1 Literature Review

No Title Method Result Conclusion

1 The Relationship This paper aimed A total of 253 Website usability in
of Attitude, to identify factors questionnaires online purchasing
Subjective Norm on youth for were collected and refers to which
and Website intention to buy were found perspective of
Usability on online shopping in usable. The data consumer expect the
Consumer Malaysian Public were analyzed website as easy to
Intention to University such as using several operate and
Purchase Online: present study also statistical analyses understand. five
An Evidence of attempted to including major categories
Malaysian Youth explore whether demographic that should be
consumer prefer profile, considered when
the online retailer descriptive designing a website
of attitude, analysis, for a business: page
No Title Method Result Conclusion
subjective norm reliability loading, business
also the website analysis, content, navigation
design can correlation test efficiency, and
influence them or and regression security and
not. In addition, test. The result marketing/consumer
the current study revealed that focus. The factors
examined how youth were that were utilized in
online retailer significantly this research were
ranks these factors related comprises studies from various
in terms of of attitude, literature reviews.
importance to their subjective norm For future research
online business. A and website this study could be
simple random usability. focus to baby
sampling technique Furthermore, the boomers generation
was adapted and study findings or generation Z.
questionnaires confirmed that Since generation Z
were distributed to website usability nowadays very
300 respondent’s was perceived to familiar with
Malaysian youth. be the most growing
important factor, technology. There
whereas other also can see the
variables has differences and
moderate compare between
influence on this three
consumers’ generation. The
intention to shop result from that
online. research can be
used for online
retailer to tackle all
generation as their
No Title Method Result Conclusion
customer.
2 Heuristic This paper Based on the The conclusion
Usability evaluated the results of the from this paper are:
Evaluation of mobile website of writers evaluation, Heuristic evaluation
University of the HKUL as the in turns out that and benchmarking
Hong Kong case study, the HKUL mobile methods are good in
Libraries Mobile therefore the website has good utilizing the
Website writers can provide design features, usability of the
recommendation two average HKUL mobile
for the features and three website. The result
improvement of features that need shows that the
the product based further mobile website have
on the evaluation improvement good performances
that was conducted based on the but then there are
by applying usability couple of things that
heuristics heuristics. First needs to be
evaluation and thing, HKUL improved in order
benchmarking as should improve to increase the
the attributes of the the context of efficiency use of the
evaluation. visibility of the users when using
system status, the HKUL mobile
then second thing website.
is to improve the
design in context
of matching the
design with the
real world. The
features that need
more attention for
its maker are its
No Title Method Result Conclusion
consistency and
standards of the
website itself,
improve its
flexibility and
efficiency of its
users, and last
HKUL should
adopt a better
approach to help
the users to
recognize and
understand more.
3 Usability analysis The writers use 2 Demographic X The contents,
of laboratory main options in questionnaires including in
website design to choosing the provided working link, menu
improve learning participants. First historical fast download and
process step is by spread information about recent update
demographic the participants should be added.
questionnaire to 33 that would help to X The visual
students. There understand the display need to
were representative behavior and improve such as use
participants that performance bigger font size, use
put into focus during the test readable font, good
group discussion from total of 33 color, the use of
and at the end, participants that icon and image also
Two pilot project were involved in should be improve.
participants were this study. Then X For further
selected to ensure find out the research, this basic
the validity of the assessment of research could be
No Title Method Result Conclusion
task that given. aspects for analyze the
Representative customer effectiveness and
participants were satisfaction do the efficiency using
selected consider interviewing on performance test
by some criterias. the forum subjects and developed on
The study was that are observed the analysis of the
conducted based in FGD and the specific application
on four main result is the of laboratory
stages that are; participants were website to provide
background satisfied with the better service for
questionnaire, then facilities or the student.
focus group features that found
discussion ( FGD on laboratory
was conducted to website, but still
reveal the need to do some
qualitative data.) improvements to
and in order to facilitate the users
provide a in using features
comprehensive already provided
report, the analysis on that website.
stage, were Based on the
designed to discuss focus group
the result and discussion, there
provide the were some
recommendation. problems arise:
working links.
Most of the
participants agree
that Laboratory
website should
 No Title Method Result Conclusion
have the
information of
another integrated
laboratory website
address and also
linking with
another website
that have a
correlation with
this laboratory
website.

1.4. Tutorial Planning

1.4.1 What?

a. Objective

The observers want to know the usability of the website that were
given by the study case by certain method to test the efficiency and error.

b. Description

The observer use performance method to test the usability of the

websites. In this method, the observers use minimum of 10 users to one
web. The observer use performance method because the result can easily
to compare and the user do the test by themselves so all the feedback are
from the users.

Figure 1. The website appearance of Zalora.co.id

 Figure 2. The website appearance of Elevenia.co.id

c. Attributes

The observers choose 2 attributes for this test, the first one is
efficiency and the second one is error.

d. Tasks

1. Zalora.co.id

Easy: Open shoes section

Hard: Find the cheapest sneaker from clearance sale

2. Elevenia.co.id

Easy: Open shoes section

 Hard: Find product that have the biggest discount from daily deals
section

1.4.2 Why?

To give redesign to the website, so the user can easily find the
information

1.4.3 When?

After product, the website already known so the observer want to

redesign it to become more informatic.

1.4.4 Who?

a. Characteristic

Table 1. Characteristics of Users

Age Gender Elevenia Zalora

19 female - v
19 female v v
20 female - v
21 female - -
22 male v v
19 female - v
19 female - -
19 female - v
19 female v v
19 male - v
19 male v v
20 male v v
19 female v v
19 male v v
19 female - -
19 female v v
19 male v v
19 male v V
21 male v V
22 female - -
19 female v V
19 female v V
 The users are the people that know UII Connect.

b. User

Novice user, user that open the website less than 5 times per month

c. The number of Sample

For each websites the observer use 10 users, so total sample are
20 user.

1.4.5 Where?

Everywhere the users are. The observer choose real work as the
simulator for the user but with UII Connect so the user must be in UII area
and use observer laptop.

1.4.6 How?

The observer come to where the users are, then explain to them
about the simulator and what they have to do.

1.5 Data Collection

1.5.1 User Identity

Table 2. User Identity Data Table

Name Age Gender Web

User 1 19 F elevenia/zalora
User 2 19 F Elevenia/zalora
User 3 20 F Elevenia/zalora
User 4 21 F Elevenia/zalora
User 5 22 M Elevenia/zalora
User 6 21 M Elevenia/zalora
User 7 22 F Elevenia/zalora
User 8 19 F Elevenia/zalora
User 9 19 F Elevenia/zalora
User 10 19 F Elevenia/zalora
 1.5.2 Usability Test Data

User Elevenia.co.id Zalora.co.id

easy hard easy Hard
User 1 v v v v
User 2 v v v v
User 3 v v v -
User 4 v v v -
User 5 v v v -
User 6 v v v v
User 7 v v v v
User 8 v v v v
User 9 v v v v
User 10 v v v v

a. Efficiency

Table 3. Data of User’s Efficiency Time on Elevenia site

Elevenia
No User
Easy Task Hard Task
1 User 1 33 s 67 s
2 User 2 24 s 40 s
3 User 3 50 s 30 s
4 User 4 10 s 57 s
5 User 5 15 s 85 s
6 User 6 12 s 88 s
7 User 7 50 s 45 s
8 User 8 44 s 121 s
9 User 9 60 s 84 s
10 User 10 20 s 44 s

Table 4. Data of User’s Efficiency Time on Zalora site

No User Zalora
 Easy Task Hard Task
1 User 1 23 s 145 s
2 User 2 45 s 100 s
3 User 3 8s 110 s
4 User 4 16 s 80 s
5 User 5 28 s 30 s
6 User 6 7s 46 s
7 User 7 9s 87 s
8 User 8 32 s 77 s
9 User 9 54 s 139 s
10 User 10 27 s 73 s

b. Error

Table 5. Data of User’s Error on Elevenia website

Elevenia
No User
Easy Task Hard Task
1 User 1
2 User 2
3 User 3
4 User 4
5 User 5
6 User 6
7 User 7
8 User 8
9 User 9
10 User 10

Table 6. Data of User’s Error on Zalora website

Zalora
No User
Easy Task Hard Task
1 User 1
2 User 2
3 User 3
4 User 4
5 User 5
6 User 6
7 User 7
8 User 8
9 User 9
10 User 10

User 1

Elevenia: 0

Zalora: 6

User 2

Elevenia: 1

Zalora: 7

User 3

Elevenia: 0

Zalora: 5

User 4

Elevenia: 1

Zalora: 3

User 5

Elevenia: 1

Zalora: 2

1.6 Data Processing

1.6.1 Efficiency
 1.6.2
Level of Error

1.7 Result and

Discussion
1.8 Recommendation

1.9 Summary