3.

1 Printing stops, or produces garbage, or causes the

system to lockup...

Most printing problems are caused by conflicts with the

security key. The problems can usually be resolved by
installing the latest version of the Sentinel driver from our
Technical Support page. The driver intercepts the calls to the
security key, and organises them so as to avoid conflicts with
the printer. Windows MUST be shut down and restarted after
installing the drivers. (In Win'95, Win'98, and WinNT it is not
sufficient to simply log on as a new user.)
If installation of the drivers fails to resolve the problem, then
printer may have been configured with a 'bi-directional'
interface... ( a configuration favoured by Hewlett Packard but
which can conflict with our security key). We suggest that the
bi-directional printing facility be disabled as follows...

Disable bi-directional printing in Windows 3.11...

Re-boot the computer. At startup hit F1 (or the appropriate
key) to enter the BIOS setup. Carefully navigate around the
BIOS settings until the Printer Port configuration is found, then
ensure that LPT-1 is set to Normal or Compatible or Uni-
directional, rather than Bi-directional or Enhanced, ECP, etc.

Disable bi-directional printing in Win'95, Win'98 or WinNT...

Open the Printers folder using |Start| Settings|Printers|...
Click with mouse-right on the current printer, then click on |
Properties |Details |SpoolSettings|...
Disable the 'bi-direction printing' option if it is available. (If it is
'greyed-out', the facility is not available on the selected
printer.)

Problem #1:
A font-name or font-size is not recognised by the printer. The
problem can occur if a report that was previously prepared for
a printer using a specific 'printer' font is transmitted to a
different printer which doesn't possess the same font. To avoid
this condition, only TrueType fonts should be used in reports.

Fix #1:
Use only true type fonts for report text, and try to ensure that
only Windows fonts are used, not third party fonts.
Note that the following fonts MUST be installed at all times...
Arial
MS Serif
MS Sans Serif
Small Fonts

Problem #2:
The printer may configured with an incorrect, or incorrectly
configured printer driver... try installing the latest printer
drivers. These are supplied by the manufacturer, and can
often be downloaded from the manufacturers web-site.
Alternatively it may be possible to experiment with the
existing driver configuration to alleviate the problem.
Fix #2:
Contact the vendor of the printer