R.M.K.

ENGINEERING COLLEGE
RSM Nagar, Kavaraipettai – 601 206
Date : 03.03.2020
Second Internal Assessment Test – March 2020
Eighth Semester B.E. / B.Tech.
Electronics and Communication Engineering / Electronics and Instrumentation Engineering
GE6757 - Total Quality Management
COs Course Outcome : The students, after the completion of the course, are expected to ….
CO1 Discuss various dimensions of product and service quality
CO2 Apply the TQM principles for quality improvement in organization
CO3 Distinguish various TQM tools and techniques used in Manufacturing and Service sectors
CO4 Use QFD tool to design and develop a new product as per customer requirements
CO5 Explain various ISO Standards and Quality systems practiced in various sector
CO6 Summarize the basic concepts in total quality management relevant to manufacturing and service Sectors
Time : 3 Hours Answer ALL Questions Max. Marks : 100
Part-A (10 x 2 = 20 Marks)
1. What is a measure of central tendency?
2. Give the objectives of the attribute charts?
3. Distinguish Six Sigma and Three Sigma
4. What are the reasons to benchmark?
5. List out the benefits of FMEA
6. What is the structure of control chart?
7. Distinguish control charts for variables and attributes
8. What are the five phases in sig sigma process?
9. What is the significance of Taguchi’s QLF ?
10. What are the benefits of TPM?
Part – B ( 5 x 13 = 65 Marks)
11.a. List out the traditional management tools for quality and explain any two in detail. (13)
Or
11.b. List out the seven new management tools. Explain them briefly. (13)

12.a. What are the different outcomes can benchmarking studies reveal? What courses of action is
appropriate for each outcome? (13)
Or
12.b. Describe the various stages in Failure Mode and Effect Analysis. (13)

13.a. Explain the difference between x-bar and R-charts? (13)

Or
13.b. Explain the process capability studies by control chart method. (13)

14.a. Describe the structure of House of Quality, a primary planning tool used in quality function
deployment. (13)
Or
14.b. Explain the Taguchi’s quadratic quality loss function. How it differs from traditional
Approach of quality loss cost with example? (13)

15.a. Illustrate the key characteristics of Six Sigma and various steps in its implementation. (13)
Or
15.b. What are the six major loss areas need to be measured for implementing TPM ? (13)
Part – C ( 1 x 15 = 15 Marks)
16.a.
The following are the and R values of 4 subgroups of readings:
=10.2,12.1,10.8 and 10.9; R=1.1,1.3,0.9 and 0.8.The specification limits for the
components are 10.7±0.2
Establish the Control Limits for and R –Charts.
Find the process capability.
Will the product meet the specification?
Or
16.b. For an out of round condition (smaller the better) of a steel shaft, the true indicator readings for
eight shafts are 0.05, 0.04, 0.04, 0.03, 0.04, 0.02, 0.04 and 0.03 mm. (15)
1. If the average loss at 0.03 is Rs.5, what is the loss function? (5 Marks )
2. What is the loss at 0.05? (5 Marks )
3. What is the average loss? (5 Marks )



Knowledge Level ( Blooms Taxonomy)

K1 Remembering (Knowledge) K2 Understanding (Comprehension) K3 Applying (Application of Knowledge)
K4 Analysing (Analysis) K5 Evaluating (Evaluation) K6 Creating (Synthesis)

Knowledge Level and Course Outcome – Question wise Mapping

Part Part A
Question 1 2 3 4 5 6 7 8 9 10
K Level K1 K1 K2 K2 K1 K1 K2 K1 K2 K1
CO CO3 CO3 CO3 CO3 CO3 CO4 CO4 CO4 CO4 CO4
Part Part B Part C
Question 11 (a) 11(b) 12 (a) 12 (b) 13 (a) 13 (b) 14 (a) 14 (b) 15 (a) 15 (b) 16 (a) 16 (b)
K Level K2 K2 K2 K2 K2 K2 K2 K2 K2 K2 K3 K3
CO CO3 CO3 CO3 CO3 CO4 CO4 CO4 CO4 CO3 CO4 CO3 CO4