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MCQ
a)self-evolved
c)internationally prescribed
3)In business, when you fail to recall the name of a person met earlier, you can ask him or her:
5)As a host, you would invite visiting foreign guests to a business dinner:
a)through a messenger
a)served first
b)served last
d)served continuously
7)In many parts of the world, such as Latin America and India, keeping the eyes lowered is a sign of:
a)timidity
b)dishonesty
c)evasiveness
d)respect
b)arbitrary things
c)different things
d)insignificant things
9)In business, keep telephone calls very short because the other person may not be:
10)People from other countries can be easily put at ease by speaking to them in:
a)their language
b)sign language
11You pass a co-worker in the hallway and he asks “How are you?”. You respond by:
a. Telling him that your back has been hurting you and you have a cold
c. Explaining that you are tired and stressed out in your job
12. Canadians value closeness and friendliness. It is appropriate to stand close to a business contact and
a. True b. False
13. A co-worker comes to your office to introduce you to a friend of his. You:
b. You stand up, establish eye contact, smile and shake his hand
c. Wave and tell him how happy you are to meet him
14. You have a meeting with a colleague from a different department scheduled for 10:00am. You’ve spoken
to
the receptionist and you have been waiting outside the colleague’s office for a while and it is now 10:05. You
b. Stand near the door where your colleague will see you
d. Enter the office confidently, introduce yourself and remind them you have a 10:00 am meeting.
15. After a meeting with a contact, in order to express your thanks, it is appropriate to:
16. When meeting a contact of the opposite sex the man should wait for the woman to initiate the handshake.
a. True b. False
17. When breaking the ice with a contact at the beginning of a meeting it is appropriate to discuss such things
as
a. True b. False
b. Be a little more informal to appear up-to-date with technology and the trend towards a relaxed work
atmosphere
19. It is acceptable to leave on your personal cellular phone during office hours and answer it when it rings.
a. True b. False
21.You are running 15 minutes late to a meeting with a client. What should you do?
(A) Stop what you’re working on and leave for the meeting immediately
(B) The client is your friend, he will wait as long as you want
(D) Call the client and tell him that you’ll be there in a few minutes
22. Where should friends and family wait when visiting you at work?
23. You invite an out-of-town client to dinner to discuss work; you should:
(A) Take them to your favorite sports bar that’s showing an important game
24. Your boss shows up late to a meeting that is about to conclude. You should:
(A) Thank her for stopping by; politely interrupt the person speaking at the meeting and debrief your boss on
the agenda
(B) Slightly nod when she enters but continue with the meeting without bringing her up to speed
(C) Once the session is over, tell her that it is bad practice to show up late for meetings
(D) Openly criticize your boss about being tardy upon her arrival
25. Your friend from college joins your company in a superior role to you. How should you interact with her
in the office?
(B) Show disdain and jealousy because she was offered a higher position while you weren’t
(C) Break your friendly ties with her completely and maintain only a professional relationship
(D) Treat her like a superior in the office and as a friend outside
26. Unlike social etiquette, office and business etiquette are primarily based on:
(A) Hierarchy and power
(D) Using a signature that includes your contact information following your message
28. It is a Casual Friday, but you have a meeting with a client. How should you dress that day?
(A) Casually
29. Emails should be replied to within ___ hours while phone calls should be returned within ___ hours.
(A) 48, 24
(B) 24, 4
(C) 4, 24
(D) 24, 24
30. Your office culture allows you to keep personal items on your desk and in your cubicle. You:
(A) Fill your desk with pictures of family and friends, kids’ artwork, favorite knick knacks, and
(B) Balance personal and office items in your cubicle. One in five objects on your desk can be personal
(C) Avoid displaying anything other than work-related items on your desk. It is inappropriate to your
attention.
(D) Your cubicle is a mess of scattered papers, so you do not have any space for personal items
31. A client comes to meet you and enters your office.Do you:
A.Invite him to sit.
B.Allow him to take a seat.
C.Say nothing
32. . At an official gathering you come across people gossiping and laughing wrongly at a very close
colleague,your reaction would be to:
A Laugh at the absent colleague.
B Clarify the real situation.
C Do not react, just listen and keep quiet.
33. You happen to know only the host at an official get- together ,in such a case :
A You cling to the host.
B Just be relegated to the corner of the hall.
C Be proactive, interact with others on your own initiative.
34. You find hair in your food, you
A Show the strand of hair to everyone present.
B Call for the server and yell at him.
C Quietly ask for food to be replaced.
35. You see a friend at a restaurant in the midst of a business dinner.You excuse yourself and go to greet
your friend.Where do you place your napkin?
A Take it with you.
B Fold it and place it on the left of your plate.
C Leave it on the chair.
36. At a business meal when do you start discussing business?
A.As soon as you are seated.
B.After the starters are ordered.
C.After the main course is ordered.
D.After the dessert.
ANSWERB KEY:
1)A 2)D 3)D 4)A 5)D 6)C 7)D 8)C 9)B 10)A 11)B 12)B 13)B 14)C 15)D 16)B 17)B 18)A 19)B 20) C
21)D 22)B 23)C 24)A 25)D 26)D 27)C 28)D 29)B 30)B 31)A 32)C 33)C 34)C 35)C 36)C
Short Questions:
UNIT-I:
1) Explain the concept of business etiquette. What are the basic rules of business etiquette?
5) Discuss the manners you would observe while receiving and making calls on telephone
UNIT-II:
1)What point should be kept in view while doing business with foreigners?
3) Explain the etiquette expected of a host when he invites clients over business meals
4) Describe how the conduct and manners of an individual reflect the culture and etiquette of
his company.
UNIT-III
UNIT-IV
1)What characteristics of the board of directors usually lead to effective corporate governance?
2) What does "corporate governance" mean? What are some of the characteristics of a weak corporate
governance structure that would promote fraud?
Long Questions
UNIT-I
1)Discuss how culture influences ethical decision-making and how that creates problems for a global
ethical code of conduct.
2)What are some common ethical types? Why do business people need it? Can ethics be taught to
people?
UNIT-III
1)List out the guidelines for managing ethics in workplace.
5)What are the main environmental issues facing India and the world
UNIT-IV
1) Who are an organization’s stakeholders and what is the basis for their legitimacy?
2) What do you mean by Corporate Social Responsibility (CSR)?
3) Why should an organisation be socially responsible
4) What is the role of business in society.
5) What is corporate governance and what is the scope of the same
6) What are the principles of corporate governance
7) What are the internal and external corporate governance control mechanisms
8) What are the features of corporate governance
9) What are the benefits of corporate governance
10) Explain the regulatory frame work of corporate governance in India
11) List down the various committees to ensure adherence to corporate governance
12) What is whistle blowing and explain the relevance of the same
13) What are the rights of shareholders
14) How does SEBI ensure adherence to corporate governance
15) What is the Role of Board of directors in any company
16) What are the arguments for and against CSR
17) Give some examples of how CSR is implemented in companies
18) What is work place harassment. What are its components
19) What are the CSR towards various business groups