GFS Operations Training FSR & CSP Catalogue H1 - 2018 - Rev4

Global Field Services Academy
Training Catalogue
H1- 2018
November 2017 – H1- 2018
Offered By
Global Field Services Operations
Internal FSRs &
Certified Service Partners
Offered By
Global Field Services Operations
© 2018 Schneider Electric. All rights reserved.

Global Field
November Services
2017 – H1-Training
2018Centers 1
Table of Contents
Item Page
Editorial 08
GFS Operation Training Center overview 09
GFS Operation Training Team 10
Learning paths
Software & Data Centers 13
Data Center Solutions 14
Power 15
Cooling 16
Training Descriptions - Safety trainings:

Safety Curriculum for FSRs 18
Electrical Safe Work Practices (LAM) 19
Training Descriptions – Soft Skills:

Soft Skills for ITD France FSRs 20
Soft Skills for FSRs 21
Train the Trainer – Soft Skills for FSRs 22
Customer Centric training 23
Train the Trainer – Customer Centric training 24
Field Services Opportunities Detection by FSR 25
Field Services Opportunities Decetion by FSR TTT 26

Global Field Services Training Centers 2
Table of Contents
Item Page
Training Descriptions – Processes & Tools:

Field Service Processes & Tools for FSRs 27
Onsite for FSR 28
TIPI for FSR (Technical Identification Part Information) 29
TIPI for selective users (Technical Identification Part Info) 30
FSA (Field Service Application) 31
BFS for FSRs 32
BFS for Delegated Admin 33
BFS for Service Sales 34
BFS for CCC 35
BFS for Order Managers (light) 36
BFS for Oracle Order Manager 37
BFS for Planner (Light) 38
BFS for Oracle Planner 39
SPS Training Program: Lean Awareness 40
SPS Training Program: Lean Key Actors 41
SPS Training Program: Leam Leader 42
SPS Training Program: Lean Sponsorship 43
Training Descriptions – Software & Data Center:

On2Network & Software 44
On2Data Center 45
Advantage Max 2.0 46
Netbotz 47
StruxureWare Data Center Expert 48
Netbotz and StruxureWare Data Center Expert update 49
StruxureWare Data Center Operation: v. 8.x Installation & Configuration 50
StruxureWare Data Center Operation: v. 8.x Power & Capacity 51
StruxureWare Data Center Operation: Energy Efficiency 52
StruxureWare Data Center Operation: v. 8.x update 53
Ecostruxure Asset Advisor Preventive: Awareness for FSRs 54
Ecostruxure Asset Advisor Preventive: Tech. Deep Dive for Software FSRs 55
Ecostruxure Asset Advisor Preventive: NOC Software for Service Bureau 56
Network Teleservice Shutdown 57
EcoAisle+ 58
EcoAisle Standard for Installers 59
PreFabricated Data Center Solution Training 60
HyperPod 61

Table of Contents
Item Page
Training Descriptions – Power:
On2Power 62
Maint 2 62
SUXA one-phase (SURT, SURTD, SRT, Sym LX) 64
SUXA one-phase (SURT, SURTD, SRT) (LAM) 65
SUXA three-phase (SUVT,G3500) 66
SUXA three-phase (Sym LX, SUVT, G3500) (LAM) 67
Symmetra PX2 68
Symmetra PX500 69
Symmetra MW 70
Galaxy 300 & 300i 71
Galaxy 5000/5500 72
Galaxy 6000/9000 73
Galaxy 7000 74
GFC Shore 75
Galaxy PW 76
Galaxy VM 77
Galaxy VX 78
Basic Silcon 79
Large Silcon 80
Lithium Ion battery solution 81
BTT/BMS (LAM) 82
Secure Power Environment (EMEA) 83
Accusine/Sinewave2 84
Upsilon STS & Synch Box 85
PMM2/Epsilon STS (LAM) 86
EPS6/7/8000 (LAM) 87
Gutor PXC – IEC version 88

Table of Contents
Item Page
Training Descriptions – Cooling
On2Cooling 89
ERA ISA TRA TSA 90
ERA ISA (former version pCo1) 91
TRA TSA (Former versions with pCO1) 92
BCEC BCWC TurboCor 93
BRE Chillers 94
InRoom Chilled Water Gen 1 95
InRoom Chilled Water LE Empowerment & HDCV 96
InRoom DX Gen 1 97
InRoom LE DX Gen 2 98
InRoom DX IDAV (Brushless) 99
Controllers & Displays 100
EcoBreeze 101
EcoFlair 102
InRoom CW & DX Gen 1 (LAM) 103
InRow Chilled Water Gen 1+2 104
InRow CW Gen 2 Upgrade 105
InRow DX1 Gen 1+2 106
InRow DX1 Gen 2 Upgrade 107
InRow DX2 108
Power to Cooling Part 1 109
Power to Cooling Part 2A 110
Power to Cooling Part 2B 111
Cooling Fundamentals & Installation Best Practises – DX equipment 112
Cooling for Customer Project Managers 113
Training Descriptions – System Engineers:

Symmetra PX500 & Megawatt (EMEA) 114
Galaxy VM (EMEA) 115
Galaxy VX (EMEA) 115
Cooling Solutions (EMEA) 116

Table of Contents
Item Page
Training Descriptions – Energy & Partner:
MasterPact NT/NW 118

MasterPact MTZ for FSR 119
17.5 MCSet, Evolis, CTV1 120
17.5kV MCSet, LF, Rollarc 121
24kV MCSet, SF1, SF2 122
Fluokit M24+ Basic 123
Fluokit M24+ Advanced 124
RM6 125
SM6 24kV Basic 126
SM6 24kV Advanced 127
Premset 17.5kV 630 A IEC 128
Premset 17.5kV 1250 A IEC 129
PIX12 - PIX24 - PIX36 130
HVX CB with M5SM/FK2 Drive Mechanism & CVX Contactor 131
BLRM Drive Mechanism & FP Breaker 132
Motorpact 133
Easypact EXE 134
EcoStruxure Asset Advisor Preventive Temperatur & environment Monitoring 135
EcoStruxure Asset Advospr Preventive Com’X 250/510 136
Minera 137
Gas Insulated Switchgear 138
ProDiag Breaker 139
ProDiag Trip Unit 140
ProDiag Trip Unit Migration 141
ProDiag MV Relay 142
ProDiag Fuse 143
ProDiag Corona 144
MV Relays E-learnings 145
Mv Relays Classroom 146
MPS Walk through 147

Table of Contents
Item Page
Training Description – Industry
Machine Solutions 148
Industrial Control & Drivers 149
Practical information
Kolding, Denmark 150
Montbonnot, France 151
Conselve, Italy 152
Barcelona, Spain 153
Abu Dhabi, UAE 154
Singapore 155
Indonesia 156
Zhuhai, China 157
Sao Paulo, Brazil 158
Fort Lauderdale, US 159
Global Field Services Academy – Field Service Sales training 160

Editorial
In the name of GFS Academy and Global Field Services Operation Training team, I am pleased
to introduce to you the new release of our Global Training Catalog for H1 – 2018.
This training offer is dedicated to Field Services Representatives and Certified Service Partner
engineers.
As a role inside the newly created GFS Academy, to support GFS Operations to get the best
FSRs in the Market, we aim to offer a more comprehensive portfolio and geographical coverage
to build critical skills for our Field Services Operations populations.
Therefore, we are pleased to announce the launch of the new APAC regional E&P training center
located in Cikarang, Indonesia and of the new LAM regional E&P training center located in Sao
Paulo.
To be noticed, the new release of this Training Catalogue includes :

• A safety curriculum for new hires with an 8 hour electrical safety classroom training
• Extended Training offer on E&P ranges such as SM6, Premset, Easypact EXE, LVCB
Masterpact and MTZ trainings in the regions
• Soft skill training courses: simplified FSR opportunity generation curriculum, FSR soft skills
and customer centric training programs
• Link to FS Industry Machine Solutions and Industrial Control & Drives training offers
• Link to our FS Sales Academy Training offer
• Regarding ITD trainings, Struxure-On trainings for FSR are available, Cooling training paths
have been made more accessible, and we are also strongly involved in SkyWalker and Agilis
projects and more details on the associated trainings will come in H1-2018.
In addition, please note that a specific version of our catalog will be released soon, gathering all
the trainings available for Certified Service Partners, to be widely dispatched to them.
As Operations leaders, you need to ensure that you leverage in the best way the proposed
training offer by:
• assessing competency gaps in your teams,
• setting-up the appropriate development plan for your people, anticipating training needs
accordingly.
Our regional SPOCs are at your disposal for all information you may require, including related
training calendars.
Philippe Mauduit.
Philippe Mauduit, GFS Operations Training Director.

Global Field Service Training Centers
Location
Schneider Electric Schneider Electric Italy
Denmark (Conselve) - ITD
(Kolding) - ITD
Schneider Electric France Schneider Electric – AST Modular Spain

(Montbonnot) – ITD/E&P (Barcelona) - ITD
Location Areas covered (APJ)
Schneider Electric Singapore

- ITD
Schneider Electric China Asia countries (except China) including India,
(Zhuhai) - ITD Japan, Hong Kong, East Asia (Korea, Malaysia,
Philippines, Singapore, Taiwan, Thailand,
Vietnam), Pacific (Australia, New Zealand) &
Schneider Electric Abu Dhabi
Schneider Electric Other Asia (Brunei, Cambodia,
(UAE) – E&P Laos, Mongolia, Myanmar).
Schneider Electric Indonesia
– E&P
Location Areas covered (LAM)
Schneider Electric Brazil

(Sao Paulo) – ITD / E&P
All America countries (except USA & Canada),
from Mexico to Argentina, including Caribbean
Schneider Electrc US
countries
(Florida) - ITD

The Global Field Service Training Team
Philippe Mauduit
World Wide Director
Montbonnot
Dominique de Roquefeuil Prashant Kurup

Director Training offer manager E&P
Training offer manager ITD FSR Competency Manager
Montbonnot Montbonnot
Single points of contact:
Ahlem El Hachani Vivian Lundfold

Training Coordinator (EMEA) Training Coordinator (EMEA)
Montbonnot Kolding
Angeline Koh André Takegawa

Training Coordinator (APJ) Training Coordinator (LAM)
Singapore Sao Paulo
Sahra Benfeda
Training Assistant (EMEA)
Montbonnot

The Global Field Service Training team
Leonardo Genovez André Takegawa

LAM Training Manager & Technical Trainer,
Technical Trainer, Power Power & Software
Sao Paulo Sao Paulo
Alain Del Vecchio

Cyril Brocherieux
Technical Trainer,
Technical Trainer, Power
Power & Software
Montbonnot
Montbonnot
David Nicoll Frederic de Col

Technical Trainer, Power Technical Trainer, Power
Gilles Duclos Bruno Kofoed

Montbonnot Kolding
T.B.A Joseph Cho

Kolding Singapore
Edwin Koh
Technical Trainer, Power
Singapore
Alain Del Vecchio

Mogens Kronstedt
Technical Trainer,
Technical Trainer, Software
Power & Software
Kolding
Montbonnot

The Global Field Service Training team
Jacques Porchet Eric Orgeolet

Global Masterpact MTZ trainer ProDiag trainer & Expert
Camilo Mendoza Benyamin Subur

E & P trainer E & P trainer
Abu Dhabi Indonesia
Paulo Henrique de Mattos Jon-Paul Bentley

E & P trainer E & P trainer
Sao Paulo Montbonnot
Rachel Crosland
T.B.A
BFS & Tools Trainer
E & P Expert
Montbonnot
Montbonnot
Paul Gonnsen Kenneth Joergensen

Technical Trainer, Cooling Technical Trainer, Cooling
Kolding Kolding
Guilherme Carvalho
Praveen Singh
Technical Trainer, Cooling
(+ Safety & New Hire)
Singapore
Sao Paulo
Marco Bertazzo
Conselve

Learning path
SoftwarePrerequisites
& Data Centers
/ Certification Path
FSR & CSP

FUNDAMENTALS
FSR & CSP

DDT4 DDT4
On2Network &
On2Data Centers + Software
1st STEP PRODUCT
Data
TRAINING
Center Field
Experience
Network &
Netbotz Teleservice
Shutdown
DCE
StruxureWare
Data Center Field
Advantage Max Operattion v 8.x:
2nd STEP PRODUCT TRAINING
Installation &
configuration
StruxureWare
Data Center
Expert
StruxureWare
Data Center
Operation v 8.x:
Power & Capacity
Field
StruxureWare
Data Center
Operation:
Energy Efficiency
TRAINING
UPDATE
StruxureWare StruxureWare Netbotz &

Data Center Data Center StruxureWare
Operation Operation Data Center Expert
Previous versions v 8.x Update training Update training
Experience with
Ecostruxure Asset
UPS & Data Center facilities Ecostruxure Asset
Advirsor Preventive:
Cooling and Data Center Advisor Preventive:
Technical Deep Dive
FSRs infrastructure Awareness for FSRs
for Software FSRs
recommended
StruxureOn
IT and/or Technology background. Recommendation:

Knowledge on 3/1 Phase UPS. Ecostruxure Asset Advisor
Understanding the Datacenter environment and Infrastructure Preventive: DDT4 = Job code DDT 4 highly recommended
products, to perform troubleshooting. NOC software
Communication skills in language(s) supported by the Bureau. For Service Bureau Field = Field experience recommended
Understanding how to support customers. Knowing how to personnel
handle and escalate incidents when relevant DCE = DCE training recommended

Learning path
Prerequisites / Certification Path

Data Center Solutions
Certified on Galaxy or
Power FSRs
Symmetra products
DDT4 or 5
Certified on InRow DX or Pre-Fabricated Data Center
Cooling FSRs +
InRoom AND Chillers Solution
Data Center field experience
Certified on Netbotz AND Data

Software FSRs
Center Expert
FSRs
HyperPod
CSPs
FSRs
Eco Aisle +
CSPs
Eco Aisle standard

Installers
For Installers

Learning path
Power
Prerequisites / Certification Path
A minimum level of
LAM only:
FUNDAMENTALS
knowledge within the

Electrical Safe Work
FSRs Power field is required +
Practices training
laptop configured for
service
FOR LAM & APJ only:

Field Service
Processes & Tools
CSPs On2Power for FSRs
1st STEP PRODUCT
On2Power
course
leads to SUXA Three Phase
TRAINING
any of the Symmetra SUXA LAM only:

Lithium Ion
trainings in Galaxy VM PX2 Galaxy 300 & 3001 One Phase
batteries
this BTT / BMS
product Galaxy PW
range
Gutor PXC – IEC version
Galaxy 5000/5500
Maint 2 Maint 2 Maint 2
Accusine/Sinewave2
Certified on any of the 1st Upsilon STS &

Certified on any of the 1st Step 3ph UPS products + 6 SynchBox
2 years field Step 3ph UPS products + months field experience on
experience 2 years field experience 1st Step 3ph UPS products or
(DDT4). (DDT4) on 1st Step 3ph UPS equivalent 3ph UPS field
products or equivalent 3ph experience. Basic Silcon
UPS field experience.
Certified on Basic
3rd STEP PRODUCT TRAINING
Symmetra MW (No CSP)

Symmetra Silcon +
Galaxy VX 2 years field
PX500 Galaxy 6000-9000
experience (DDT4)
EMEA only:
Secure Power Galaxy 7000 LAM only:
Environment
PMM2 / Epsilon STS
Large Silcon
EPS 6-7-8000
GFC Shore

Learning path
Cooling –Prerequisites
InRoom & Chillers
/ Certification Path
LAM only:
FSRs CSPs Electrical Safe Work Practices
training
HVAC certified at country

FUNDAMENTALS
level HVAC certified at country

(F-Gas or similar) level
(F-Gas or similar)
A minimum level of
LAM & APJ only:
On2Cooling Field Service
Cooling field is required +
Processes & Tools
laptop configured for
for FSRs
service
1st STEP PRODUCT
ON REQUEST
(for install base)
TRAINING
LAM only:
InRoom CW LE
ERA ISA InRoom InRoom InRoom LE DX InRoom
ERA ISA Empowerment
TRA TSA CW Gen 1 DX Gen 1 Gen 2 CW & DX
(Former version) & HDCV
Gen 1
Specially selected
FSRs only and
pending agreement
between local
service manager
and training
director
BCEC – BCWC BRE InRoom DX

TRA TSA
TurboCor Chillers Brushless
training
Update
Controllers &
Displays
OTHER PRODUCTS
Mechanical Installation Best Specially selected

FSRs only and pending
contractor HVAC certified at Practices for InRoom
agreement between
engineers, FSRs, local country level DX and InRow DX local service manager
CSP engineers equipment and training director

Learning path
Cooling: InRow, EcoBreeze, Air Economizer,Prerequisites
Power/ to Cooling
Certification Path
CSPs
FSRs LAM only:
Electrical Safe Work
Practices training
FUNDAMENTALS
HVAC certified at country level

HVAC certified at country level (F-Gas or similar)
(F-Gas or similar)
A minimum level of
Cooling field is required + On2Cooling LAM & APF only:
laptop configured for Field Service Processes &
service Tools for FSRs
1st STEP PRODUCT
InRow Gen1
InRow Chilled certified
EcoFlair InRow DX1
EcoBreeze Water
TRAINING
Gen 1 + 2
Gen 1 & 2
InRow CW InRow DX1

Gen2 Upgrade Gen 2 upgrade
2nd STEP PRODUCT
TRAINING
InRow DX2
training
Update
Controllers &
Displays
Specially selected
Specially selected
Mechanical HVAC certified Installation Best Practices FSRs only and
FSRs only and pending
contractor pending agreement
at local country for InRoom DX and InRow agreement between
engineers, FSRs, between local service
CSP engineers level DX equipment local service manager
manager and training
and training director
director
OTHER PRODUCTS
4 proven site
Power to Local Service Operations
interventions on InRow
Selected Power Director agreement + 10 Power to Cooling Power to Cooling
Cooling proven site interventions
equipment and min. 8
FSRs (No CSP) Part 2A weeks between part A Part 2B
Part 1 on InRow equipment
and B
Cooling for
Project
Customer
Managers (No
Project
CSP)
Managers

Electrical Safety
Safety Curriculum for FSR
Training Code Objectives

• MLL code: H&SE0001000
The objective is to train the FSR on necessary safety
Audience requirements through e-learning and to prepare the FSR to go
to field.
• Schneider Electric FSR
In the classroom course, the participants will acquire the
knowledge of risk factors for arc flash and electrical injuries,
preventive measures to reduce those risks, safety controls in
Pre-requisite certification(s) place for Schneider Electric.
Lockout Tagout, and emergency response for electrical
• N/A
accidents and injuries.
Duration Course Description

• 20 hours
Theory (100%)
• This curriculum is dedicated to FSRs on Safety which they should
complete in the first month of joining as a FSR. It includes 12 hours of e-
Cost: learnings on:
• Please refer to the Global Field Service • Safe Start (prvent fall rlated incidents), - Confined space hazards
Pricing Policy • Fire safety and egress
• Chemical
• PPE
Language • Safe driving and lockout tagout.
• This curriculum also includes 8 hours of classroom training on Electrical
• English Safety and Lockout Tagout including arc flash.
Number of Trainees (min & max)

• 3 min to 8 max
Location(s)
• Elearning + Classroom
• France (EMEA)
• Brazil & USA (LAM)
• Singapore (APJ)
Tools to be brought by the participant

• Laptop with minimum Windows 7

Electrical Safety
Electrical Safe Work Practices Training
(LAM only)

• SAFE107L
Attendees will learn how to:
Audience
• Distinguish Qualified Person and Unqualified Persons
• Identify electrical safety principals and controls
• Recognize guidelines for hazardous energy control
• Describe sources of electric shock, hazards and protection
• Determine sources of arc events, hazards and protection
Pre-requisite certification(s)
• N/A

• 02 days
Theory (75%)
• General overview of the subject & why it is so important to Schneider
Electric
Cost: • Electrical Safety Principals
• Please refer to the Global Field Service • Electrical Safety Controls
Pricing Policy • Definition of Terms
• Qualified Employee Requirements
• Pre-job Meeting
Language • Tools and Equipment
• Switching
• English, Portuguese & Spanish (LAM) • Principals of Hazardous Energy Control
• Grounding
• Topics related to electric shock: Hazards, Consequences, Approach
boundaries, Personal protective equipment (PPE)
• Topics related to electrical arc events, Case studies, Approach
Boundaries
Number of Trainees (min & max) • Flash Hazard Analysis Methods
• Risk Analysis
• 3 min to 8 max • PPE Selection
• Care and Maintenance of PPE
• Planning for safe work (local practice)
Location(s)
• Current state vs. desired state
• Brazil & USA (LAM) • Preliminary action plan
• On Site, minimum of 6 participants • Resources
• Review

Hands on (25%):
• Safety shoes with composite toe
• Arc-rated clothing • Real scenario practice
• Arc-rated face shield with balaclava or • Hazard Assessment and Written Work Plan
hood • Arc Flash Calculator Hands on
• Proper wearing of PPE
• Min class 0 insulated rubber gloves • Lock out/ Tag out procedure
• Heavy duty leather gloves

Soft Skills
Soft Skills for ITD France FSRs

• SOFSKIL
• Know how to identify customer needs following the
discussion and identify sales opportunities.
Audience • Know how to describe sales opportunities with quality in the
• Schneider Electric FSR tool in place.
• Know how to apply a presentation and professional behavior
for customer loyalty and contribute to their satisfaction.
• Know the mechanisms of the relationship and
Pre-requisite certification(s) communication.
• 1 year of experience with the customer • Understand the list of sales opportunities
Duration
• 02 days
Course Description
Theory (50 %):
Cost: • The feeling of the customer.

• Please refer to the Global Field Service • Elements for a positive relationship.
Pricing Policy • The basics of the relationship.
• Open and closed questions.
Language • SPIN method to identify the customer's need.
• Active listening.
• French • Positive and parasites expressions.
• How to deal with unhappy customers.
• The list of sales opportunities.
• How to write the sales opportunity in InTouch

• 6 min to 9 max
Location(s)
Hands on (50%)
• France only: • Brainstorming.
Lyon St Priest, Schneider facilities, • Role playing adapted to the FSR's job for ITB.
Paris Massy, Schneider facilities. • Group exercises.

• The trainees must be aware of this: the
training is based on the rule of life skills.
The training does not take place in the
training center, but in a more relaxed place
close to the hotel accommodation. There
will be practical exercises to complete in
the evening of the first training day

Soft Skills
Soft Skills for FSRs

• SOFSKILBAS
• Provide to FSR’s the competencies to develop a professional
• MLL code : SERCROI000002 behavior, for customer loyalty and contribute to customer
Audience satisfaction.
• N/A
Duration
• 11,5 hours
Course Description
Theory (100 %):
• This curriculum contains 3.5 hours of e-learning sessions
Cost: on:
• Please refer to the Global Field Service • Schneider Electric Businesses At a Glance,
Pricing Policy • Managing client dissatisfaction,
• Providing a service that meets the customer’s
Language expectations,
• What is Quality Client Service?,
• English
• It’s Personal: Building a Customer-Centric Culture,
• Dealing with clients' objections (PDF),
• Asking questions,
• FSR attitude.
• 6 min to 9 max It also includes a 1.5 days class room training on soft skill
which includes :
Location(s) • Report writing,
• Positive communication,
• Elearning + Classroom • Manage difficult situation and Presentation skills
• France (EMEA)
• Singapore (APJ)


Soft Skills
Train the Trainer
Soft Skills for FSRs

• TTTSOFSKILBAS
• Prepare Field Services Internal Trainers to deploy "Soft
• MLL code : SERCROI000001 Skills for FSR" classroom training for local FS teams
Audience
• Schneider Electric Soft Skill Local Trainer • Pre-requisite : the participants and their manager will have to
attend a preliminary web-meeting approx 1 month before the
TTT session.
• N/A
Duration
• 16 hours
Course Description
Theory (100 %):
Cost: • This 2-days interactive session will develop participants

• Please refer to the Global Field Service tutorial skills, and help them to deliver “Soft Skills for FSRs"
Pricing Policy training (course ID :SOFSKILBAS).
Language • Participants will learn and develop all required competencies

• Arabic, Bulgarian, Chinese
to prepare, run, perform and evaluate their sessions. All
(Simplified/Traditional), Danish, Dutch, English, practical sequences, exercises, role plays and situations are
Finnish, French, German, Greek, Hebrew, linked with the core content of the training program to be
Hungarian, Indonesian, Italian, Japanese,
Korean, Norwegian, Polish, Portuguese, delivered by the participants to FSRs
Russian, Spanish, Swedish, Turkish
Number of Trainees (min & max) • The final price is calculated according to the session location
• 6 min to 9 max and number of participants
Location(s)
• Elearning + Classroom
• France (EMEA)
• Singapore (APJ)


Soft Skills
Customer Centric Training

• CUSTCENT
• Develop a Customer Centric Culture & a Schneider Identity
• MLL : SERCROI000100 within FS teams, Generate High Satisfaction &
Audience Recommendation, Reach Service Excellence
• Schneider Electric FSRs
• Field Field Services Operations teams
• N/A
Duration
• 08 hours
Course Description
Theory (100 %):
Cost: • This training includes

• Please refer to the Global Field Service
Pricing Policy • Situational training based on Customer meetings
• Define & Drive desired culture
Language • CARE methodology (collect, analyse, repair, evaluate)
• How to face difficult situations (lead with agility)
• English • FSR attitude
• Positive Smile / Take ownership
• Proactive / Friendly / Flexible
• Recognition program

• 6 min to 9 max
Location(s)
In country


Soft Skills
Train the Trainer
Customer Centric Training

• TTTCUSTCENT
• Prepare Field Services Internal Trainers to deploy "Customer
• MLL code : SERCROI000101 Centric Culture for FSR and FS Operations teams"
Audience classroom training for local FS teams
• Schneider Electric Customer Centric Local
Trainer
• N/A
Duration
• 16 hours
Course Description
Theory (100 %):
Cost: • This training includes

Pricing Policy • Situational training based on Customer meetings
• Define & Drive desired culture
Language • CARE methodology (collect, analyse, repair, evaluate)
• How to face difficult situations (lead with agility)
• English • FSR attitude
• Positive Smile / Take ownership
• Proactive / Friendly / Flexible
• Recognition program

• 6 min to 9 max
Location(s)
Classroom
• France (EMEA)
• Singapore (APJ)


Soft Skills
Field Services Opportunities Detection by FSR

• INFSERI0101
• Convert FSRs relationships into increased customer
satisfaction level and higher revenues, through opportunities
Audience identification
• Pre-requisites :
Opportunity notification through BFS
Local Services business priorities
• N/A
Duration
• 08 hours
Course Description
Theory (100 %):
Cost:
• This training is designed for Field Services Engineers and
Technicians (FSR), to be deployed by local trainers.
Pricing Policy
• Impact of FSR behavior
Language • Build relationship
• How to meet customer needs with services offer
• English • Dealing with sale process for closing
• French

• 6 min to 9 max
Location(s)
• In country

• N/A

Soft Skills
Field Services Opportunities Detection by FSR:
Train the trainers

• SERSERI0076001
• Prepare Field Services internal trainers to deploy "Field
Services Opportunities detection by FSR training for local FS
Audience teams.
• Schneider Electric FSR (internal trainers) • This program aims to support the global Lead Management
Program led by Global Field Services.
• Pre-requisite : the participants and their manager will have to

Pre-requisite certification(s) attend a preliminary web-meeting approx 1 month before the
• N/A TTT session.
Duration
• 16 hours
Course Description
Theory (100 %):
• This 2-days interactive session will develop participants
Cost: tutorial skills, and help them to deliver "Field Services
• Please refer to the Global Field Service Opportunities detection by FSR " training (MLL course ID :
Pricing Policy INFSERI0101).
• Participants will learn and develop all required
Language competencies to prepare, run, perform and evaluate their
• Arabic, Bulgarian, Chinese
sessions.
(Simplified/Traditional), Danish, Dutch, English,
Finnish, French, German, Greek, Hebrew,
• All practical sequences, exercises, role plays and
Hungarian, Indonesian, Italian, Japanese, situations are linked with the core content of the training
Korean, Norwegian, Polish, Portuguese, program to be delivered by the participants to FSRs
Russian, Spanish, Swedish, Turkish
• 6 min to 9 max
Location(s)
Classroom
• France (EMEA)
• Singapore (APJ)

• N/A

Processes & Tools
Field Service Processes & Tools for FSRs
(LAM & APJ only)

• P&T
FSR Introduction to :
Audience • Schneider Safety policy
• Technical Escalation Process
• FSR role in the Quality loop
• Service View
• Maint2 tool
• IB Suite
Pre-requisite certification(s) • Speed/Kioski
• Field Services Engineer Overview – E-learning
available in My Learning Link.
• LAM only: Electrical Safe Work Practices
training

• 03 days
Theory (80 %):
• Schneider Safety rules for Field Services
Cost: • GFS Ambition and Goals
• Please refer to the Global Field Service • Technical Escalation Process
Pricing Policy • FSR role & behaviour in Quality loop
• Parts Return Process
Language • FSB purpose, importance, process
• English, Portuguese & Spanish (LAM) • Service View: features, installation, how to use
• English (APJ) • Kioski/Speed: features, how to access and use
• Maint2 Overview
• UPS Tuner Introduction
• IB Suite Introduction
• 3 min to 6 max Hands on (20%)
• Maint2 First Steps to create a report
Location(s)
• Service View Navigation
• Brazil & USA (LAM) • UPS Tuner Basics
• Singapore (APJ) • IB Suite Basics
• Speed/Kiosk Navigation
• OnCall Support for IB Suite

• Laptop with minimum Windows 7, serial
• port or USB/Serial converter and Service
• View and Maint2/IB Suite software tools
• installed

Processes & Tools
Onsite for FSR

• OnsiteFSR
The FSR will have the ability to use the OnSite tool to track
Audience Installed Base, Execute Work Orders and Generate the
Technical Report.
• Must have completed and installed ServiceMax FSA
(Field Service Application) which is part of your bFS
training onto your laptops. Your bFS user login must
have the appropriate access rights to be able to
launch OnSite from the FSR application

• 1.5 days face to face training or
02 days if combined with TIPI Training Theory (50%)
Cost: • Step by Step users guide for FSR's for maintenance start up
• Please refer to the Global Field Service and troubleshooting using new software package
Pricing Policy
Language
• English

• 6 Min to 12 Max Hands on (50%)
• Exercises creating mock up start up maintenance and
Location(s)
troubleshooting reports using new software package
• To be confirmed

• Laptop with minimum Windows 7, optional
Internet connector

Processes & Tools
TIPI for FSR
(Technical Identification Part Information)

• TIPI
The purpose of this training is to allow the FSR to be
Audience comfortable using the TIPI software Tool to search for
documents and identify spare parts related to a product
• Service planner range. The FSR will also be able to generate a spare parts
• Technical Support short list in order to optimize the service operational
• Inside Sales process
• Install the TIPI software from the service download
platform prior to the training and select the product
package according to their expertise. Product
package location to be defined

• 0.5 days webex (F2F training optional) or
02 days if combined with OnSite Training Theory (50%)
Cost: • Navigation and understanding of online/offline information

• Please refer to the Global Field Service repository
Pricing Policy
Language
• English

• Exercises to locate relevant technical information and spare
Location(s)
parts identification concluding with an understanding of how
• My Learning Link to order spare parts.

Internet connector

Processes & Tools
TIPI for selective Users
(Technical Identification Part Information)

• TIPI4SELECTUSER
The purpose of this training is to allow the FSR to be
Audience comfortable using the TIPI software Tool to search for
documents and identify spare parts related to a product
range. The FSR will also be able to generate a spare parts
• Services Planner
short list in order to optimize the service operational
• Technical Support
process;
• Install the TIPI software from the service download
platform prior to the training and select the product
package according to their expertise. Product
package location to be defined

• 2.5 hour webex (F2F training optional on
request) Theory (100%)
Cost: • Navigation and understanding of online/offline information

• Please refer to the Global Field Service repository and how to create relevant techincal information
Pricing Policy and spare parts identification concluding with an
understanding of how to order spare parts.
Language
• English

Location(s)
• Webex however if F2F is require we can
combine with OnSite/FSA Training

Internet connector

Processes & Tools
FSA (Field Service Application)

• FSA
The purpose of this training is to train the FSR in using the
Audience new FSA software application tool which is a merge of two
applications being ServiceMax MFL Classic and PIQ.
• Install the FSR software from the support document
available on box prior to the training session

• To be confirmed.
• Can also be available as part of the Theory (30%)
Onsite training
Cost: • Step by Step guide for FSR's to understand the differences

• Please refer to the Global Field Service between FSA and the previous tools used and how to
Pricing Policy navigate through the functionalities available
Language
• English

• 6 Min to 12 max Hands on (70%)
• Exercises in managing and completing a work order and
Location(s)
Install Base and Opportunity notification creation
• To be confirmed

Internet connector

Processes & Tools
BFS for FSRs

• ITBSERC0001000
My Learning Link - This curriculum will train participants on
Audience the use of bFS as a field service representative (FSR
user). Once participants have completed the curriculum
and successfully passed the test, they will be have the
knowledge to fulfil the responsibilities as a field service
representative by using the bFS environment. Note: a part
of this training is related to ITB only - and these modules
Pre-requisite certification(s) are not mandatory - However ITB FSR should complete the
non-mandatory modules. No modules specific to the use of
• N/A an iPad is included in this training. Any courses that were
not tagged as "not required" are MANDATORY.

• 16 hours
Theory (60%)
• Step by step simulations to guide you through the
Cost: processes to complete in order to fulfil your job as an FSR
Pricing Policy
Language
• English
• Spanish
• Turkish
• (French and Japanese will be available
from June 2017)
• N/A Hands on (40%)
• A curriculum broken down into individual courses where the
Location(s)
user will be expected to participate in performing the
• My Learning Link required actions throughout the simulation

Internet connector

Processes & Tools
BFS for Delegated Admin

• SERSERC0001001
Curriculum dedicated to the core scope of Delegated
Audience Administrators performing on bridge Field Service platform
• Delegated Admin for bFS
• N/A

• 35 hours
Theory (60%)
Cost: • Step by step simulations to guide you through the

• Please refer to the Global Field Service processes to complete in order to fulfil your job as a
Pricing Policy Delegated Administrator in the End to End solution
Language
• English
• Spanish
• Turkish
from June 2017)
Location(s)

Internet connector

Processes & Tools
BFS for Service Sales

• ITBSERC0001005
This curriculum will train you on the use of bFS as a Service
Audience Sales Person Once completed the curriculum and
successfully passed the test you will be available to fulfil
• Service Sales (Inside Sales)
your job as a Service Sales person by using the bFS
environment. Note: Courses that were not tagged as "not
required" are MANDATORY
• N/A

• 8 hours 15 mins
Theory (60%)

• Please refer to the Global Field Service processes to complete in order to fulfil your job as a Service
Pricing Policy Sales operator in the End to End solution
Language
• English
• Spanish
• Turkish
from June 2017)
Location(s)

Internet connector

Processes & Tools
BFS for CCC

• ITBSERC0001007
This curriculum will train you on the use of bFS as a CCC
Audience Agent in the Light Environment. Once you have completed
the curriculum and successfully passed the test you will be
• Customer Care Agents
available to fulfil your job as a CCC Agent by using the bFS
Light environment. Note : Light meaning that there are no
connectors to the ERP system
• N/A

• 3 hours 15 mins
Theory (60%)

• Please refer to the Global Field Service processes to complete in order to fulfil your job as a CCC
Pricing Policy agent in the Standalone solution
Language
• English
• Spanish
• Turkish
from June 2017)
Location(s)

Internet connector

Processes & Tools
BFS for Order Manager (Light)

• ITBSERC0001001
This curriculum will train you on the use of bFS as a Order
Audience Manager by using the bFS Light environment. Once
completed the curriculum and successfully passed the test
• Order Managers
you will be available to fulfill your job as a Order Manager
by using the bFS. Note : Light meaning that there are no
• N/A

• 7 hours 15 mins
Theory (60%)

• Please refer to the Global Field Service processes to complete in order to fulfil your job as a Order
Pricing Policy Manager in the Standalone solution
Language
• English
• Spanish
• Turkish
from June 2017)
Location(s)

Internet connector

Processes & Tools
BFS for Oracle Order Manager

• ITBSERC0001003
This curriculum will train you on the use of bFS as a Order
Audience Manager by using Oracle. Once completed the curriculum
and successfully passed the test you will be available to
• Order Managers
fulfill your job as a Order Manager by using the bFS
environment. Note: Courses that were not tagged as "not
required" are MANDATORY.
• N/A

• 13 hours
Theory (60%)

• Please refer to the Global Field Service processes to complete in order to fulfil your job as a Order
Pricing Policy Manager in the End to End solution
Language
• English
• Spanish
• Turkish,
from June 2017)
Location(s)

Internet connector

Processes & Tools
BFS for Planner (Light)

• ITBSERC0001002
This curriculum will train you on the use of bFS as a
Audience Planner in the Light Environment Once completed the
curriculum and successfully passed the test you will be
• Planners
available to fulfil your job as a Planner by using the bFS
Light environment. Note : Light meaning that there are no
• N/A

• 15 hours
Theory (60%)

• Please refer to the Global Field Service processes to complete in order to fulfil your job as a Planner
Pricing Policy in the Standalone solution
Language
• English
• Spanish
• Turkish
from June 2017)
Location(s)

Internet connector

Processes & Tools
BFS for Oracle Planner

• ITBSERC0001004
This curriculum will train you on the use of bFS as a
Audience Planner by using Oracle. Once completed the curriculum
and successfully passed the test you will be available to
• Planners
fulfill your job as Planner by using the bFS environment.
Note: Courses that were not tagged as "not required" are
MANDATORY.
• N/A

• 19 hours
Theory (60%)

• Please refer to the Global Field Service processes to complete in order to fulfil your job as a Planner
Pricing Policy in the End to End solution
Language
• English
• Spanish
• Turkish
from June 2017)
Location(s)

Internet connector

Processes & Tools
SPS Training Program: Lean Awareness

• LEANAWAR
With this 4-hour training session, participants develop their
Audience ability to "see the waste“.
• N/A

• 0.5 days
Theory (50%)
Lean basic principles for Services
Cost:
Pricing Policy
Language
• English
• French
• German

• Serious game to illustrate the lean principles
Location(s)
• In Country


Processes & Tools
SPS Training Program: Lean Key Actors

• LEANKEYACT
Be able to actively contribute to a lean project in Services
Audience Know & understand the main lean tools
Prerequisite for "Lean for services - Lean leader“
• Regional leaders, Country Operation
training(course code SERMANI000103).
excellence team, GFS Operation SPS
assessors.
• N/A

• 04 days
Theory (50%)
This 4-day training is organized for mixed countries, with
Cost: Regional leaders, Country Operation excellence team, GFS
• Please refer to the Global Field Service Operation SPS assessors,
Pricing Policy
• To be able to actively contribute to a Lean project
Language • To know and understand the main Lean Tools
• English • To identify and select improvement opportunities
• French
• German

• Program:
Location(s)
• Swimlane
• In Country • SIM principles & benefits
• Global planning process
• Lean toolbox
• Serious game


Processes & Tools
SPS Training Program: Lean Leader

• LEANLEADER
Be able to deploy the Lean approach ( alone on simple
Audience situation, or with coaching on more complex ones).
Be able to participate to SPS assessment for Field services
• Country operation Excellence team
• SPS Training Program: Lean Key Actor
training course

• 03 days
Theory (50%)
This 3-day training is organized with mixed countries, for
Cost: selected Lean Key actors - typically Country operation
• Please refer to the Global Field Service Excellence team - who have attended the "Lean Key actors"
Pricing Policy training.
Language • To be able to deploy the Lean Approach and

• English • To be able to participate to the SPS for Field Services
• French assessments
• German

• Program:
Location(s)
• Kaizen methodology
• In Country • Change management
• Process administration
• SPS workshop


Processes & Tools
SPS Training Program: Lean Sponsorship

• LEANSPONSOR
Understand the potential of Lean Management
Audience
• Operation directors and their reports
• N/A

• 02 days
Theory (50%)
This 2-day training is organized in countries, with Operation
Cost: directors and their reports.
Pricing Policy • To understand the potential of Lean management, and
• To be able to sponsor the lean projects and transformation
Language
• English
• French
• German

• Program :
Location(s)
• Red & green analysis
• In Country • The Lean manager
• Introduction to SIM ( Short interval management )
• SPS for field services workshop


Software & Data Center
On2Network & Software
Training Code
• I2SW
Objectives
• Define a protocole
• Use the TCP/IP model to illustrate the different protocol
Audience
levels
• Schneider Electric FSR • Quote the main components of a TCP/IP network
• Certified Service Partner FSR • Install and configure a Network Management Card on a
private LAN
• Upgrade a network Management Card firmware
Pre-requisite certification(s) • Explain the functional principle of common protocoles
• N/A encountered in critical facilities environment: SNMP,
Modbus, dry contact, Zigbee.
• Troubleshoot a network connection using simple tools
Duration
• 02 days (EMEA / APJ)
• 1.5 days (LAM) Course Description
Theory (50 %):
Cost:
• Please refer to the Global Field Service • TCP/IP layers
Pricing Policy • Interconnection devices on a TCP/IP network
• Installation and basic configuration of a Network
Language Management Card
• French & English (EMEA) • Firmware upgrade of a Network Management Card
• English, Portuguese & Spanish (LAM) • Dry contacts
• English (APJ) • SNMP protocol
• Modbus protocol
• Zigbee Protocol
Number of Trainees (min & max) • Basic network troubleshooting
• 3 min to 6 max
Hands on (50%)
Location(s)
• France & Denmark (EMEA)
• Configuring network settings dynamically
• Configuring IP address, Subnet mask, Gateway and
• Singapore (APJ)
DNS manually
• Installation and initial configuration of a Network
Tools to be brought by the participant Management Card 1 and 2 on a private network
• Safety shoes • Firmware upgrade of a Network Management Card using
• Laptop with serial port or serial to USB the FTP protocol, the serial connection and the USB key
adapter, minimum Windows7 & access to • Use the web interface to configure dry contact, output
Service View relays and environmental alarms
• Outlet adaptor adapted to training country • Basic network troubleshooting
outlets.

On2Data Center
Training Code
• I2DC
Objectives
• Identify key challenges that customers face in a DC (enterprise,
investment, business)
Audience • Identify DC market trends
• Schneider Electric FSR • Describe how the ISX concept meets those customers’ key challenges
• Identify all components of an ISX solution
• Certified Service Partner FSR • Identify products and services ordered in the CTO report
• Define DCIM and present the DCIM offer from Schneider Electric
• Connect a running DCE server and identifies current alarms from the web
interface
Pre-requisite certification(s) • Access the main online resources for ISX and DCIM
• Explain the difference between a Statement of Work and a technical
• DDT4 minimum job code highly
statement of work.
recommended • Check that the room is compliant with ISX requirements
• Above all, acquire the foundational awareness of datacenter environment
to perform services in a Data Centre
Duration
• 1.5 days (LAM) Course Description
Cost: Theory (70 %):
Pricing Policy
• Data center Definition
Language • Data center customers, market, trends and challenges
• Good practices and applicable standards in data centers
• French & English (EMEA)
• ISX Concept
• English, Portuguese & Spanish (LAM)
• ISX offer
• English (APJ)
• Environmental compliance awareness
• Design Portal, CTO report and Statement of work
• DCIM
• 3 min to 6 max
Location(s)
• Brazil & USA (LAM) Hands on (30%)
• Singapore (APJ)
• Present data center market, trends and challenges
• Find online documentation and support on www.apc.com,
Tools to be brought by the participant dcimasset.schneider-electric.com and
• Safety shoes dcimsupport.apc.com
• Laptop with serial port or serial to USB • Work with CTO reports
adapter, minimum Windows 7 & access to • Connect to the web interface of DCE.
Service View
• Outlet adaptor adapted to training country
outlets.

Power Supply Physical Layout Air Distribution Advantage Max 2.0
Management Management Management
Rack Air Conditioning

Management Management
Training Code
• ADVMAX2
Objectives
• This course is intended to Data Center FSRs who will deliver the
Audience Advantage Max 2.0 service: the Data Center health check.
• A Data Center FSR is an experienced Power, Cooling or Software
• Schneider Electric FSR FSR, agile with IT (laptop, tab,...) and with a strong will to
• Certified Service Partner FSR address a holistic view of the computer room including power, air
distribution, cooling, rack management and floor layout
management.
After completion of this course, trainees will be able:
Pre-requisite certification(s) • To install, configure and use the AMDC software (Advantage Max
• On2Datacenter. for Data Center).
• Field experience in the data center • To reinstall AMDC because licences are given for 6 months.
environment recommended prior to • To collect and measure relevant data in the data center.
• To use Advantage Max option in MAINT software.
attending
• To understand the ranking for the result.
Duration • To generate and present the health check report to the customer.
• 3.5 days
Course Description
Pricing Policy
• Introducing Advantage Max's offer.
Language • Presentation of Advantage Max's option into MAINT
(trending and capacity).
• Presentation and configuration of AMDC software for Data
• English (APJ)
center health check.
• Data collection methodology and measurement tools
usage.
• Understand the criteria involved in the health check
Number of Trainees (min & max) ranking.
• 3 min to 6 max • Generate and present reports to customers.
• Understand the recommendations suggested to customers
Location(s) to improve their data center.
• France (EMEA)
• Singapore (APJ) Hands on (50%)
• Using the option Advantage Max in MAINT.
• Install, configure and use software AMDC.
Tools to be brought by the participant • Collecting the data in a real data center.
• AMDC for Datacenter Assessment run on • Build and present the resulted report to customer.
minimum Windows 7 (32 or 64 bits) with • The training includes an assessment in a real data center.
minimum 8GB of RAM memory (8 GB
highly recommended)
• Virtualization technology activated in BIOS

Netbotz
Training Code
• NTBZ
Objectives
• Being able to introduce the Netbotz product range to a customer:
Netbotz 200, 250, 350, 400, 500, PX-HID
Audience • Being able to explain the value of the environmental and security
• Schneider Electric FSR monitoring and control to a customer
• Being able to install, configure and troubleshoot SNMP based Netbotz
• Certified Service Partner FSR (Netbotz 200, 250, PX-HID)
• Being able to install, configure and troubleshoot Netbotz appliances,
sensor pods , wireless pods, sensors , wireless sensors and licenses.
• Being able to upgrade the appliances and sensor pods (sensor pods ,
Pre-requisite certification(s) rack access pods and camera pods).
• Being able to configure with Advanced View software the monitoring
• On2Network & Software
and the control of all the devices in the datacenter infrastructure.
• On2DataCenter • Being able to build the alerts notification policies, based on alerts and
actions.
Duration
• 03 days (LAM) Course Description
Cost:
Theory (50 %):
Pricing Policy • Security and environmental monitoring.
• Overview of Netbotz range.
Language • Installation and configuration of Netbotz appliances,
sensors pods, wireless pods, sensors, wireless sensors
and licences.
• The thresholds, the actions and alerts notification policies.
• English (APJ)
Number of Trainees (min & max) Hands on (50%)

• 3 min to 6 max • Mechanical Installation.
• Entering network settings.
Location(s) • Configuring alerts, actions and profiles (notification
policies).
• Capture settings (video clips).
• Brazil (LAM)
• Pod sharing and SNMP device discovery to use one
• Singapore (APJ)
appliance as the supervisor.
• Configuring rack access pods.
• Configuring Zigbee wireless sensors pods.
• Configuring Netbotz 200 & 250.
• Laptop with serial port or serial to USB • Troubleshooting.
adapter, minimum Windows 7.
• USB memory stick (2-4 GB).

StruxureWare for Data Center Expert
Training Code
• ISXC
Objectives
• Understand the full range of DCE's (Basic , Standard,
Enterprise, Virtual) that monitor and control massively all
Audience datacenter's infrastructure devices.
• Speak about the new digital service ""StruxureOn" that will
replace RMS (Remote monitoring service).
• Certified Service Partner FSR
• Being able to install, configure and troubleshoot DCE and
enter licences.
• Being able to upgrade the software of DCE and the FW of all
Pre-requisite certification(s) monitored devices.
• Being able to use the full client DCE in order to administrate
• Netbotz
DCE and to monitor and control all the devices in the
• Field experience (recommended)
datacenter infrastructure.
• Being able to build the alerts notification policies.
• Become a certified FSR and have right access to
Duration dcimsupport.apc.com / certified FSR.
• 04 days
Course Description
Theory (30 %):
Cost: • DCE offer
• Please refer to the Global Field Service • DCE value and benefit for the customer
Pricing Policy • Discover and configure devices using http, modbus and
SNMP
Language • Introduction to the STO model and service SKU.
• English (APJ) Hands on (70%)
• Installation of StruxureWare Data Center Expert: physical
and virtual DCE version.
• Upgrade DCE software and upgrade device's firmware
• 3 min to 6 max using the FW catalogue.
• Entering network settings on P1 and P2 communication
Location(s) port (public and private network)
• France & Denmark (EMEA) • Register assets and licences entitlement with DCIM
• Brazil (LAM) • Entitlement web site.
• Singapore (APJ) • Discovering devices.
• Configuring DCE for backup and external storage.
• Configuring alerts and notification policies.
Tools to be brought by the participant • Surveillance option.
• BMS integration.
• Laptop with serial port or serial to USB adapter,
minimum Windows 7. • Users administration.
• Virtualization technology activated in BIOS of • Overview of SNMP 3rd party and Modbus TCP
laptop configuration using gateway.
• USB memory stick (2-4 GB). • Troubleshooting.

Netbotz and StruxureWare for Data Center Expert Update
Training Code
• SSU
Objectives
• Being able to install and configure the latest version of
Audience Netbotz and StruxureWare Data Center Expert as per
CTO report.
• Schneider Electric FSR • It is recommended to attend this training on a regular
• Certified Service Partner FSR basis (once a year) to stay updated with software
novelties.
• Attended Netbotz and StruxureWare for
Data Center Expert trainings no more than
2 years ago
Duration
• 03 days
Course Description
• Please refer to the Global Field Service • Presentation of the latest product and software releases,
Pricing Policy reminder about service SKU.
• Overview of ongoing projects (future releases).
Language
• English & French (EMEA)
• English, Portuguese & Spanish (LAM) Hands on (75%)
• Practice with the latest products and version available on
the date of the training with two objectives:
1. Refresh trainee’s skill for the ones who do not practice on
• 3 min to 6 max a regular basis.
2. Get familiar with the novelties of the products.
Location(s)
• Denmark & Franch (EMEA)
• Brazil (LAM)

• Laptop with serial port or serial to USB
adapter, minimum Windows 7.
• USB memory stick (2-4 GB).

StruxureWare Data Center Operation:
Version 8.x Installation and Configuration

• DCO8x
• Installation & Configuration of Data Center Operation.
Audience Covering modules: Base Software, CoLo, Change
• Schneider Electric FSR (workflow), Portal, Server Access, ITPC
• On2Data Centers
• Field experience and Data Center Expert
certification highly recommended
Duration
• 03 days
Course Description
Theory (60 %):
Cost: • Installing and configuring a DCO server
• Please refer to the Global Field Service • Modelling a Datacenter
Pricing Policy
• Understanding Client functionality
Language • User configuration
• Connecting external systems
• English (EMEA)
• Work order handling w. Change module
• English, Portuguese & Spannish (LAM)
• English (APJ)
• Colo server and client functionality
• Network Management, Portal

• 3 min. to 6 max. Hands on (40 %)
• Installing license
Location(s) • Calculating power scenarios
• Denmark (EMEA) • Setup Power dependency
• Brazil & USA (LAM) • Understand warnings & errors
• Singapore (APJ) • Model Direct Current setup

• Laptop minimum requirement: Processor:
• 2 GHz Intel Core 2 Duo or equivalent, 500 MB
hard disk space, 4 GB RAM, Display resolution
1024x768, Operating System: Minimum
Windows 7 or Linux (mainly tested on Ubuntu).
• Have administration rights on the computer

Version 8.x Power and Capacity

• DCO8x
• Installing and using DCO Capacity module
Audience • Understanding Capacity calculations and functionality -
Redundancy, Power Path configuration, DC & Single Phase
modelling, Customer Properties & Tags
• ITO module
• StruxureWare Data Center Operation:
version 8.x Installation & Configuration
Duration
• 02 days
Course Description
Theory (60%):
Cost: • Installing and using the Capacity module.
• Please refer to the Global Field Service • Redundancy configurations
Pricing Policy • Power Path setup
• Power calculations
Language • Warnings and Errors
• English (EMEA) • Power Strategies
• English, Portuguese & Spanish (LAM) • Tags & Custom Properties
• English (APJ) • IT Optimize

• 3 min. to 6 max.
• Installing license
• Calculating power scenarios
Location(s) • Setup Power dependency
• Denmark (EMEA) • Understand warnings & errors
• Brazil & USA (LAM) • Model Direct Current setup
• Singapore (APJ) • ITO

• 2 GHz Intel Core 2 Duo or equivalent, 500 MB

Energy Efficiency

• DCOEE
• Understanding Energy Efficiency concept and configuration
Audience of Energy Efficiency
• Day 1 is a classroom training (theory and hands-on)
• Day 2 is held in a Data Center facility (Kolding site)
• Certified Service Partners
• StruxureWare Data Center Operation: Capacity
• Field experience with Operation & Capacity
before attending is recommended
Duration
• 02 days
Course Description
Theory (50 %):
Cost:
• Please refer to the Global Field Service • Basic and advanced understanding of the Energy Efficiency
Pricing Policy concepts
• PUE configuration
Language • Power dependency configuration
• The scripting language
• English (EMEA) • Understanding the power loss curve
• Working with measured and/or estimated values

Hands on (50 %)
• 3 min. to 6 max. • Basic configuration of Energy Efficiency in the classroom
(day 1)
Location(s) • Real configuration at a customer site or in the local Data
• Denmark (EMEA) Center. The participants, in groups, will do a complete
Energy Efficiency configuration, supervised by the trainer
and with assistance from the Data Center manager (day 2).

2 GHz Intel Core 2 Duo or equivalent, 500 MB

StruxureWare Data Center Operation
Version 8.x update training

• DCOV8xUP
• Trainees are informed about and trained in the latest
Audience features in Data Center Operation, CoLo and Capacity
module. Training is based on latest training material (V 8.x)
It is recommended to attend this training on a regular basis
(once a year) to stay updated with software novelties.
• StruxureWare Data Center Operation: Installation &
Confirguration – earlier versions
• StruxureWare Data Center Operation: Power and
Capacity – earlier versions
• StruxureWare Data Center Operation: Energy
Efficiency (if attended)
Duration
• 02 days
Course Description
Theory (50 %):
Cost:
• Please refer to the Global Field Service • A comprehensive overview of any changes and new
Pricing Policy functionalities that have been added to the latest versions of
Data Center Operation and CoLo
Language • Introduction to new service SKUs
• Overview of ongoing projects (future releases)
• English (EMEA & APJ)
• English, Portuguese & Spanish (LAM
Hands on (50 %)
• Hands-on labs covering all major changes in the software
• 3 min. to 6 max
Location(s)
• Denmark (EMEA)
• Singapore (APJ)

2 GHz Intel Core 2 Duo or equivalent, 500 MB

Ecostruxure Asset Advisor Preventive:
Awareness for FSRs

• ECOSFSR
• Trainees are explained the functionality of Ecostruxure
Audience Asset Advisor Preventive, enabling them to introduce the
concept to customers.
• Schneider Electric Power & Cooling FSR
• Certified Service Partners Power & Cooling
engineers
• Experience with Data center facilities and
Data Center Infrastructure equipment
recommended
Duration
• 01 hour (webinar)
Course Description
Theory (100 %):
Cost:
• Via presentations and live demo the trainees are introduced
Pricing Policy
to the Ecostruxure Asset Advisor Preventive functionalities.
Language
• English

• NA
Location(s)
• Web training

• Laptop

Technical Deep Dive for Software FSRs

• ECOSTSW
• Trainees are explained the functionality of EcoStruxure
Audience Asset Advisor Preventive, enabling them to perform defined
installation services – WDISEOINST, WDSIERINST
• Schneider Electric Software FSR
• Certified Service Partners software
engineers
• Data Center Expert
• Experience with Schneider Electric DCIM
solutions
Duration
• 02 hours (webinar)
Course Description
Theory (100 %):
Cost:
• Via presentations and live demo the trainees are introduced
Pricing Policy
to the Ecostruxure Asset Advisor Preventive functionalities.
• The technical configuration is explained and the trainees are
Language
prepared to perform installation services as well as
• English troubleshooting

• NA
Location(s)
• Web training

• Laptop

NOC software For Service Bureau personnel

• ECOSNOC
• Trainees will understand and be able to operate the NOC
Audience app in order to provide the Service Bureau offer to
customers and Schneider Electric organization
• Employees and managers of Service
Bureaus
• IT and/or Technology background.
• Knowledge on 3/1 Phase UPS.
• Understanding the Datacenter environment and
Infrastructure products, to perform troubleshooting.
• Communication skills in language(s) supported by
the Bureau.
• Understanding how to support customers. Knowing
how to handle and escalate incidents when relevant.
Duration
• 03 days
Course Description
Theory (60 %):
Cost:
• Via presentations and cases the trainees are taught how to
Pricing Policy
operate the NOC app as well as the processes underlying
the work in the Service Bureaus
Language
• English
Hands on (40 %):

• Cases on how to use the system
• NA
Location(s)
• In country at Service Bureau location

• Location must be equipped with a server
installation and work strations for each
participant, in order to run the NOC app.

Network Teleservice Shutdown
Training Code
• NTS
Objectives
• Installation and configuration of NMC2 card
• Dry contact
Audience • Modbus
• Schneider Electric FSR • Installation and configuration of PowerChute Network
• Certified Service Partner FSR Shutdown
Duration
• 04 days
Course Description
Cost:
Theory (50 %):
• Please refer to the Global Field Service • Review of FSR’s Scope of work on NMC2
Pricing Policy • Overview of NMC2 functionalities
• Dry contact with AP9810 & AP9613
Language • Modbus
• French & English • PowerChute Network Shutdown
Hands on (50%)
• 3 min to 6 max • Configuration of NMC2 card
• Notification per trap - dry contact
Location(s) • Information collection from MIB Browser (Management
• France Interface Base)
• Modbus
• Installation & configuration of PowerChute Network
Shutdown

• Laptop with minimum Windows 7 and
serial port or USB/Serial converter
outlets

EcoAisle +
Training Code
• AICO
Objectives
• Solution overview
Audience • Site planning
• Installation/Hands on
• Using the ISX CTO report
• Certified Service Partner FSRs
• ISX solutions for power and data cabling
• N/A
Duration
• 05 days
Course Description
Pricing Policy
• Data Center safety topics for ISX and EcoAisle solution
Language • Siteplaning using EcoAisle installation manuals
• Siteplanning according to CTO report
• English (EMEA)
• English (APJ)

Hands on (80 %)
• 3 min. to 6 max. • Assembly of ISX Solution according CTO report
• Ceiling assembly (LED, Drop ceiling, power supplies,
Location(s) cabling)
• Denmark (EMEA) • Door assembly (Sliding + Curtain + AFC)
• Brazil (LAM) • Ducting assembly
• Singapore (APJ) • Cable ladder, Cable and Data partition through cable
management, A-Link, Surveillance according to CTO report

• Safety shoes & PPE
• Safety gloves

EcoAisle Standard For Installers
Training Code
• AICOSTD
Objectives
• Installation/Hands on
• Installers
• N/A
Duration
• 05 days
Course Description
Cost: Theory (20%):
Pricing Policy
Language • Siteplaning using EcoAisle installation manuals
• Siteplanning according to CTO report
• English
Hands on (80%)
• Assembly of ISX Solution according CTO report
• 3 min. to 6 max. • Ceiling assembly (LED, Drop ceiling, power supplies,
cabling)
Location(s) • Door assembly (Sliding + Curtain + AFC)
• Denmark (EMEA) • Ducting assembly

• Safety shoes
• Safety gloves

Prefabricated Data Center Solution Training
Training Code
• PFDCS
Objectives
• Introduction to the Prefab Solution offer
Audience • Prefab structure container and module
• Prefab substructures and Systems
• Schneider Electric Senior FSRs
• Cooling in Prefab
• Power in Prefab
• Mechanical contractor engineers
• Power distribution
• Installation
Pre-requisite certification(s) • Start up and Commissioning
• Data Center Field Experience mandatory • Preventive Maintenance activities
• Product certification on Galaxy UPS’s,
InRow DX / InRoom DX / Chillers or
Netbotz / Data Center Expert
recommended
Duration
• 04 days
Course Description
Cost: Theory (50%):
Pricing Policy
• Safety in Prefab environment
Language • Definition of the different Prefab solutions
• Subsystems: Firesuppresion, Accesscontrol etc.
• English
• Power distribution system: Panel, UPS etc.
• Prefab Cooling solutions
• Thermodynamics in Prefab modules
• Installation conciderations
• Start up and Commissioning tasks
Number of Trainees (min & max) • Preventive Maintenance activities: Siteforms etc.
• Min. 3 to max. 6 • Prefab escalation and recources
Location(s)
• Spain (EMEA)
Hands on (50%)
• Module indentification (if available)
• Subsystem identification
Tools to be brought by the participant • Access control systems
• Safety shoes & PPE • Cooling system start up (if available)
• Laptop with minimum Windows 7 • Power system start up (if available)
• Full scale module start up (if available)
• Identification of PM activities on modules

Hyper Pod
Training Code
• HYPERPOD
Objectives
• Installtion / Hands on
• Schneider Electric Senior FSRs
• Cooling solutions
• N/A
Duration
• 03 days
Course Description
Cost: Theory (80%):
Pricing Policy
Language • Site planning using IT Pod installation manual
• Site planning according to CTO report
• English
Hands on (20%)
• Assembly of ISX solution according to CTO report
• Min. 3 to max. 6 • Ceiling assembly (LED, drop ceiling, power supplies and
cabling)
Location(s) • Door assembly (sliding + curtain + AFC)
• Denmark (EMEA) • Ducting assembly


Power
On2Power
Training Code
Objectives
• I2P FSR knows and understands:
• System earthing arrangement
Audience • Breakers and selectivity
• UPS operation principles
• General specifications for an UPS
• Technical fundamentals on UPS
• Install and configure a Network Management Card on a
private LAN
• Schneider Electric FSR only:
ITB FS Process & Tools for FSR
(LAM & APJ only)
Safe Electrical Work Practices training
(LAM only) Course Description
Duration
• 03 Days Theory (80 %):
• Safety process at the training center
• System earthing arrangement
• Identification of Breaker type and selectivity
Cost: • Mimic diagram
• Please refer to the Global Field Service • Simple procedures: Turn to Normal and to By-Pass positions
Pricing Policy • Harmonics
• THDu, THDi, Pf, Cos phi1, P(w), S(VA)
Language • Product range overview
• English & French (EMEA) • Rectifier Converter: Input Power Factor
• English, Portuguese & Spanish (LAM) • Battery operation: Battery voltage
• English (APJ) • Charger Converter: Charging current
• Inverter Converter: Synchronization with By-pass, Overload,
Limitation
• AC By-pass Static Switch Converter: Transfer with and
Number of trainees (min & max)
without break
• 3 min to 6 max • Installation and basic configuration of a Network
Management Card
Location(s)
• Denmark & France (EMEA) Hands on (20%)
• Mimic diagram
• Singapore (APJ)
• Simple procedures: Turn to Normal and to By-Pass positions
• Rectifier Converter: Input Power Factor
• Battery operation: Battery voltage
Tools to be brought by the participant • Charger Converter: Charging current
• Safety shoes & PPE • Inverter Converter: Synchronization with By-pass, Overload,
• Laptop with minimum Windows 7 Limitation AC By-pass Static Switch Converter: Transfer with
• , serial port or USB/Serial converter and without break
• Configuring IP address, Subnet mask, Gateway and DNS
manually

Power
Maint2
Training Code
Objectives
• MAINT2
• Be able to generate start-up, preventive maintenance and
break fix report.
Audience
• Certified Service Partners with MAINT2 Note : No licence is provided with this course.
license
• Attend at least one of the 1st Step UPS
Product Training.
Course Description
Duration
• 1.5 Days Theory (25 %):
• Advantages of Maint 2 report for services interaction.
Cost:
Pricing Policy
Language
• English (APJ)

• 3 min to 6 max
Location(s)
• Brazil (LAM) Hands on (75%)
• Singapore (APJ)
• Create start-up, maintenance and break fix report following
different on-site situations.
Tools to be brought by the participant • Maint 2 report explanation to customer.
port or USB/serial converter
• Maint 2 software tools installed

Power
SUXA one-phase (SURT, SURTD, SRT, Symmetra LX)
Training Code
Objectives
• SUXA1 • Introduction to single phase UPS’s range (SURT, SURTD, SRT,
Symmetra LX) and how to handle service activities.
Audience • Start-up, preventive maintenance and troubleshooting activities.
• Schneider Electric FSR. • Usage of the UPS through the network management
• Certified Service Partner. communication (NMC2) board.
• This training explains the genesis of the Symmetra PX.
(Recommend to attend before signing up for Symmetra PX
Pre-requisite certification(s) training.)
• A cables kit (for the UPS's service port interface) is provided to
• On2Power
each participant during the course. The kit cost is charged in
addition to the training fees.
Course Description
Duration
• 04 days Theory (50%):
• The ISX offer: SURT, SURTD, the new range of SRT,
Symmetra LX product range and related documentation.
• ISX solution concepts.
Cost: • Overview of on line technology smart UPS: SURT, SURTD,
• Please refer to the Global Field Service SRT, and the modular/redundant UPS: Symmetra LX.
Pricing Policy • Installation, start-up and operation procedures.
• Battery configurations.
Language • Firmware upgrade of the UPS communication board and
• English & French (EMEA) the Power view display.
• English (APJ)
Hands on (50%):
• 3 min to 6 max • Operation and configuration of SURT, SURTD, SRT and
Symmetra LX.
Location(s) • Technical service procedures.
• Troubleshooting.
• Network Management Card configuration and firmware
• Singapore (APJ)
upgrade.

adapter, minimum Windows 7 & access to
Services View.
outlets

Power
SUXA one-phase (SURT, SURTD, SRT)
(LAM only)
Training Code
Objectives
• SUXA1 • Introduction to single phase UPS’s range (SURT, SURTD,
SRT) and how to handle service activities.
Audience • Start-up, preventive maintenance and troubleshooting
• Schneider Electric FSR. activities.
• Certified Service Partner. • Usage of the UPS through the network management
communication (NMC2) board.
• A cables kit (for the UPS's service port interface) is provided
to each participant during the course. The kit cost is charged
• On2Power
in addition to the training fees.
Course Description
Duration
• The ISX offer: SURT, SURTD, the new range of SRT and
related documentation.
• ISX solution concepts.
Cost: • Overview of on line technology smart UPS: SURT, SURTD,
• Please refer to the Global Field Service SRT.
Pricing Policy • Installation, start-up and operation procedures.
• Battery configurations.
Language • Firmware upgrade of the UPS communication board and
• English, Portuguese & Spanish (LAM) the Power view display.
Hands on (50%):
• 3 min to 6 max • Operation and configuration of SURT, SURTD, SRT.
• Technical service procedures.
Location(s) • Troubleshooting.
• Network Management Card configuration and firmware
upgrade.

Services View.
outlets

Power
SUXA three-phase (SUVT/G3500)
Training Code
Objectives
• SUXA3 • Smart-UPS VT and Galaxy 3500 mechanical installation &
communication wiring for single and parallel configuration.
Audience • Start-up, preventive maintenance and troubleshooting
• Schneider Electric FSR. activities.
• Certified Service Partner. • Know how to install and use UPS tuner for Smart-UPS VT
and Galaxy 3500.
• Usage of the UPS through the network management
Pre-requisite certification(s) communication (NMC2) board.
• On2Power • A cables kit (for the UPS's service port interface) is provided
to each participant during the course. The kit cost is charged
in addition to the training fees.
Course Description
Duration
• 3.5 days Theory (50%):
• Technical overview of SUVT, Galaxy3500 and Battery XR
systems
• Galaxy 3500 power module design.
Cost: • Installation, start-up and operation procedures of SUVT and
• Please refer to the Global Field Service G3500 in single and parallel mode.
Pricing Policy • Battery configurations.
Language
• English (APJ)
Hands on (50%):
• 3 min to 6 max • Technical service procedures.
• SUVT & G3500 mechanical assembly.
Location(s) • SUVT & G3500 single and parallel installation, configuration
and operation.
• SUVT & G3500 Commissioning and start-up procedures.
• Singapore (APJ)
• Installation of UPS tuner for SUVT & G3500
• SUVT & G3500 UPS tuner usage and FW upgrade of the
power module.
• XR battery configurations.
• Laptop with serial port or serial to USB adapter, • Network Management Card configuration and firmware
minimum Windows 7 & access to Services upgrade.
View.
• UPS Tuner for SUVT/G3500 installed for
Schneider FSRs only.
outlets

Power
SUXA three-phase (Symmetra LX/SUVT/G3500)
(LAM only)
Training Code
Objectives
• SUXA3 • Smart-UPS: Symmetra LX, SUVT and Galaxy 3500 mechanical
installation & communication wiring for single and parallel
configuration.
Audience
• Start-up, preventive maintenance and troubleshooting activities.
• Schneider Electric FSR. • Know how to install and use UPS tuner for Smart-UPS VT and
• Certified Service Partner. Galaxy 3500.
• Usage of the UPS through the network management
communication (NMC2) board.
• This training explains the genesis of the Symmetra PX
Pre-requisite certification(s) (recommended to attend before signing up for Symmetra PX)
• On2Power • A cables kit (for the UPS's service port interface) is provided to
each participant during the course. The kit cost is charged in
addition to the training fees.
Course Description
Duration
• Technical overview of Symmetra LX, SUVT, Galaxy3500
and Battery XR systems
• Galaxy 3500 power module design.
Cost: • Installation, start-up and operation procedures of SUVT and
• Please refer to the Global Field Service G3500 in single and parallel mode.
Pricing Policy • Battery configurations.
Language
Hands on (50%):
• 3 min to 6 max • Technical service procedures.
• Symmetra LX, SUVT & G3500 mechanical assembly.
Location(s) • Symmetra LX, SUVT & G3500 single and parallel
installation, configuration and operation.
• SUVT & G3500 Commissioning and start-up procedures.
• Installation of UPS tuner for SUVT & G3500
• SUVT & G3500 UPS tuner usage and FW upgrade of the
power module.
• XR battery configurations.
• Laptop with serial port or serial to USB adapter, • Network Management Card configuration and firmware
minimum Windows 7 & access to Services upgrade.
View.
• UPS Tuner for SUVT/G3500 installed for
Schneider FSRs only.
outlets

Power
Symmetra PX2
Training Code
Objectives
• PX2
• Symmetra PX 48-160kW and all enclosures XR; PDU-XR
• Commissioning and start-up procedures
Audience • Preventive and unscheduled maintenance
• Schneider Electric FSR • ISX solution concepts
• Certified Service Partner • Technical service procedures
• Be familiar with Maintenance Bypass Panel types
• Be familiar with PDU range
Pre-requisite certification(s) • Symmetra PX2 model 100kW in 208V will also be covered
(LAM only)
• On2Power
• SUXA Training recommended
Course Description
Duration
• The product range and related documentation.
• Technical overview of Symmetra PX2 and Battery XR
Cost: configurations.
• Please refer to the Global Field Service • Installation and commissioning procedures.
Pricing Policy • Start-up procedures.
• Technical overview of PX and PDUs.
Language • Battery configurations.

• English (APJ)
Hands on (70%):
• Mechanical Assembly.
• Commissioning and start-up procedures.
• 3 min to 6 max • Downloading service information procedures.
• Firmware upgrade procedures.
Location(s) • Network Management Card configuration and operation.
• France (EMEA) • PDU configuration.
• Brazil (LAM) • Troubleshooting.
• Florida (LAM) • Use of UPS Tuner
• Singapore (APJ)

• Laptop with serial port or Serial to USB
adapter & minimum Windows 7.
outlets.

Power
Symmetra PX500
Training Code
Objectives
• PX500 / PX500L / PX500A
• Complete mechanical and electrical installation &
communication wiring
Audience • Start-up, preventive and unscheduled maintenance activities
• Schneider Electric FSR for single and parallel UPS systems. (In LAM both 400V and
• Certified Service Partner 480V will be covered)
• Symmetra PX2
• 2 years field experience (DDT4)
Course Description
Duration
• 08 days (EMEA) Theory (40%):
• 10 days (LAM)
• 05 days (APJ) - Unitary only • The product range and related documentation
• Technical overview of Symmetra PX500 and Battery XR
Cost: configurations
• Please refer to the Global Field Service • Ancillary monitor board
Pricing Policy • Installation and commissioning procedures
• Start-up procedures
Language • Single & Parallel variants
• Parallel mode
• English & French (EMEA) • Topology
• English (APJ)
Hands on (60%):
• 3 min to 6 max • Mechanical / electrical orientation
• User operation
Location(s) • Mechanical assembly
• Commissioning and start-up procedures
• Downloading and interpreting service Logs
• Brazil (LAM)
• Florida (LAM) • Maintenance Bypass Panel configuration
• Singapore (APJ) • Battery configuration
• Distribution configuration
Tools to be brought by the participant • A-Bus, P-Bus, C-Bus configuration
• Safety shoes & PPE • NMC configuration and operation
• Laptop with serial port or serial to USB • Firmware upgrade
adapter, minimum Windows 7 & access to • Troubleshooting
Service View.
outlets

Power
Symmetra MW
Training Code
Objectives
• MW
• Complete mechanical, electrical & communication
installation.
Audience • Start-up, preventive and unscheduled maintenance
• Schneider Electric FSR activities for single and parallel MW UPS systems.
(Not open for registration for Certified Service • Delta Conversion topology and functionality and
Partner) behaviour
• Any simple 3 Phase product training
Course Description
Duration
• Product range and related documentation.
• Technical overview of components.
Cost: • Installation & commissioning procedures.
• Please refer to the Global Field Service • System start-up methods.
Pricing Policy • Service procedures.
• CAN Bus configuration.
Language • Parallel mode.
• Delta Conversion topology.
• English (EMEA/LAM) • Includes EBS and IBS versions and also the new 800-1000
IBS

• 4 min to 6 max Hands on (60%):
Location(s) • Mechanical installation.
• Electrical installation.
• Denmark (EMEA)
• Display configuration.
• USA (LAM)
• Service procedures.
• Firmware upgrades.
• Component analysis.
Service View
outlets

Power
Galaxy 300 & 300i
Training Code
Objectives
• G300
• Basic and transverse knowledge on all products
• Start-up, preventive and unscheduled maintenance activities
Audience for single and parallel UPS systems.
• On2Power
Course Description
Duration
• Safety process
• Environment basis knowledge
Cost: • UPS operation principle
• Please refer to the Global Field Service • Explanation of the product evolution (10kVA to 80kVA)
Pricing Policy • Bypass procedure
• Start-up procedure
Language • Troubleshooting procedure
• Study of Power Supply board
• English & French (EMEA) • Study of rectifier and inverter
• English, Portuguese & Spanish (LAM) • Study of unitary coupling
• English (APJ) • Charger operation
• Battery operation
• Study of main specifications
Number of trainees (min & max) • Study overload sequence
• 3 min to 6 max • Special functions
• Study of parallel mode
Location(s) • Study of main parallel specifications
• France (EMEA)
• Singapore (APJ)
• Handling product
• Measurement of characteristics
Tools to be brought by the participant • Start-up, Preventive and Break-fix maintenance in detail
• Identification of converters
• UPS Tuner explanation
• Break-fix identification and procedure
• UPS tuner cable (USB/USB)
• Display and autonometer explanation
• Measuring equipment used on site

Power
Galaxy 5000/5500
Training Code
Objectives
• G5000
• Attendees will learn how to install, startup, operate and
troubleshoot Galaxy 5000/5500 models up to 120kVA in
Audience 400V plus up to 130kVA in 480V (LAM only)
• Schneider Electric FSR • Unitary and Parallel
• 6 months field experience .
Course Description
Duration
• 08 days Theory (60 %):
• PFC rectifier
• Neutral leg
• Inverter single and
Cost: • parallel mode
• Please refer to the Global Field Service • Battery mode
Pricing Policy • Principles & characteristics
• Overload detections
Language • Power supply board
• Charger
• English & French (EMEA) • Downgraded mode
• English, Portuguese & Spanish (LAM) • Standard signalling
• English (APJ) • Special functions
• ServicesView
• Basics: Security, Battery
Number of trainees (min & max) • Parallel mode
• 3 min to 6 max
Location(s)
• France (EMEA) Hands on (40%)
• Brazil (LAM)
• Operating sequences and tests
• Florida (LAM)
• Different components :single and parallel
• Singapore (APJ)
• Dismantling critical subassemblies
Tools to be brought by the participant • Fault finding with UPS Tuner
• Communication options, the display and back-up time meter
• Safety shoes & PPE • Troubleshooting
• Laptop with minimum Windows 7, serial • Commissioning and preventive maintenance
port or USB/Serial converter

Power
Galaxy 6000/9000
Training Code
Objectives
• G6000
• Commissioning, Preventive and Unscheduled
maintenance.
Audience • All communication interfaces.
Course Description
Duration
Theory (60 %):
• 10 Days
• Principles and
• Characteristics
• Power supply board
• Standard charger
Cost:
• Inverter
• Inverter in parallel
Pricing Policy
• Single and parallel coupling part
• Offline mode coupling part
Language
• Standard signaling
• English & French (EMEA) • Overload detections
• English (APJ) • Modification notes
• Basics: Security, Battery, Solution-Pac software

Hands on (40%)
• 3 min to 6 max
Location(s) • EBM
• France (EMEA) • SPoT Operating sequences and tests
• Singapore (APJ) • Different components: single-parallel and offline
• Dismantling critical subassemblies
• Fault finding with UPS Tuner
• Testing the charger, SS, inverter
Tools to be brought by the participant • Communication options, display, back-up meter
• Troubleshooting
• Commissioning
• Preventive and unscheduled maintenance methods
serial port or serial to USB converter

Power
Galaxy 7000
Training Code
Objectives
• G7000
Start-up, preventive and unscheduled maintenance activities
for single, modular and parallel UPS systems.
Audience
• Galaxy 5000 recommended
Course Description
Duration
• Safety process at the training center
• Galaxy 7000 General Information
• Functions, Associated Tools, and Power Supplies
• PFC Function
Cost: • Neutral Leg Function
• Please refer to the Global Field Service • Inverter Function
Pricing Policy • AC Bypass and Coupling Function
• Batteries and Chopper Function
Language • Overloads and Derating
• Ventilation Function
• English & French (EMEA) • Modular Principle
• English, Portuguese & Spanish (LAM) • Downgraded Mode
• English (APJ) • Maintenance and Commissioning
• Installation with SSC
• Efficiency Booster Mode
• Eco mode
• SPoT mode
• 3 min to 6 max • Galaxy 7000 1MVA
• Service View Galaxy 7000
Location(s)
• France (EMEA)
• Brazil (LAM)
Hands on (40%)
• Singapore (APJ) • Handling product
• Identification of components
• Power supply path
Tools to be brought by the participant • Use of UPS Tuner
• Safety shoes & PPE • Manual mode
• Laptop with minimum Windows 7 and • Start-up, Preventive and Break-fix maintenance in detail
serial port or serial to USB converter • Troubleshooting
• Firmware upgrade
• Single, Modular, and parallel with SSC mode
• EBM - SPoT Mode

Power
GFC Shore
Training Code
Objectives
• GFC
• Commissioning, preventive and unscheduled maintenance.
• All communication interfaces
Audience
• Galaxy 7000
Course Description
Duration
• Principles and characteristics
• Architectures Available
• Functionality
Cost: • Communication
• Please refer to the Global Field Service • External Control System
Pricing Policy • Standard signaling
Language
• English & French (EMEA) Hands on (30%)
• Utilisation of UPS Tuner
• Troubleshooting
Number of trainees (min & max) • Commissioning
• Preventive maintenance
• 3 min to 6 max
Location(s)
• France (EMEA)

• Laptop with minimum Windows 7 & serial
port or serial to USB converter

Power
Galaxy PW
Training Code
Objectives
• PW
• Commissioning, Preventive and unscheduled
maintenance.
Audience • All communication interfaces
• Schneider Electric FSR (In LAM 480V will be covered)
• Certified Service Partner
• On2Power
Course Description
Duration
• Principles and characteristics
• Power supply board
Cost: • Standard charger
• Please refer to the Global Field Service • Inverter
Pricing Policy • Inverter in parallel
• Single and parallel coupling part
Language • Offline mode coupling part
• Standard signalling
• English & French (EMEA) • Overload detections
• English (LAM) • Modification notes
• English (APJ) • Basics: Security, Battery, Solution-Pac software

• 3 min to 6 max Hands on (40%) :
Location(s)
• Different components: single-parallel and offline
• France (EMEA) • Dismantling critical subassemblies
• West Kingston (LAM - USA) • Fault finding with UPS Tuner
• Singapore (APJ) • Testing the charger, SS, inverter
• Communication options, display, back-up meter
• Troubleshooting
Tools to be brought by the participant • Commissioning
• Safety shoes & PPE • Preventive and unscheduled maintenance methods
serial port or USB/Serial converter

Power
Galaxy VM
Training Code
Objectives
• GVM
• Complete mechanical, electrical installation &
communication wiring.
Audience • Start-up, preventive and unscheduled maintenance activities
• Schneider Electric FSR for single and parallel Galaxy VM systems.
• Certified Service Partner • Operation.
• Topology. (In LAM both 400V and 480V will be covered)
• On2Power
Course Description
Duration
• 08 days (EMEA / APJ) Theoretical content (40%):
• 10 days (LAM) • System Overview.
• Technical Overview.
• User Interface.
Cost: • Start-Up Behaviour and Operating Procedures.
• Please refer to the Global Field Service • Topology.
Pricing Policy • Battery Overview.
• Communication.
Language • Alarms and Logs.
• UPS Tuner.
• English & French (EMEA) • Parallel Operations.
• English, Portuguese & Spanish (LAM) • Start-Up (Commissioning) Procedures.
• English (APJ) • Firmware Update.
• SPoT Power Tests.
Number of trainees (min & max) • Preventive Maintenance.
• 3 min to 6 max • Mechanical and electrical Installation.
Location(s)
Practical content (60%):
• Brazil (LAM) • Mechanical / electrical orientation.
• Florida (LAM) • User operation.
• Singapore (APJ) • Mechanical assembly.
• Communication.
Tools to be brought by the participant • Commissioning and start-up procedures.
• Safety shoes & PPE • Downloading and interpreting service information.
• Laptop with serial port or Serial to USB • Battery configuration.
Service View.
• Distribution configuration
• UPS Tuner installed for Schneider FSE. • NMC configuration and operation.
• Outlet adaptor adapted to training country • Automated test, batteries and SPoT tests
outlets. • Firmware upgrade.
Power
Galaxy VX
Training Code
Objectives
• GVX/GVXL
Audience • Configuration variants of the 1250 and 1500 kW
• Schneider Electric FSR • Start-up, preventive and unscheduled maintenance activities
• Certified Service Partner for single and parallel Galaxy VX systems.
• Single and parallel operation.
• Topology & Operation modes
• GVM
Course Description
Duration
10 days Theoretical content (40%):
• System Overview.
• User Interface.
• Please refer to the Global Field Service • Topology.
Pricing Policy • Battery Overview.
• Communication.
Language • Alarms and Logs.
• UPS Tuner.
• English & French (EMEA) • Parallel Operations.
• English, Portuguese & Spanish (LAM) • Start-Up (Commissioning) Procedures.
• SPoT Power Tests.
Number of trainees (min & max) • Preventive Maintenance.
• 3 min to 6 max • Mechanical and electrical Installation.
Location(s)
• Denmark (EMEA)
• Brazil (LAM) • Mechanical / electrical installation of two 1500kW GVX,
• Singapore (APJ) configuration first as single then parallel
• User operation.
• Communication.
• Downloading and interpreting service information via UPS
• Safety shoes & PPE tuner
adapter, minimum Windows 7 & access to • Battery configuration.
Service View. • Distribution configuration
• UPS Tuner installed for Schneider FSE. • NMC configuration and operation.
• Outlet adaptor adapted to training country • Automated test, batteries and SPoT tests
outlets. • Firmware upgrade.
Power
Basic Silcon
Training Code
Objectives
• SILCONB
• Attendees will learn how to install, start up, operate and
troubleshoot Silcon UPS up to 80kW in 400V plus
Audience 208V&480V (LAM Only), including single and parallel
• Schneider Electric FSR versions
• 6 months Field Experience
Course Description
Duration
• 05 days Theory (50%)
• Product range and related documentation.
• Technical overview of components.
Cost: • Installation & commissioning procedures.
• Please refer to the Global Field Service • System start-up methods.
Pricing Policy • Service procedures.
• Abus and Pbus configuration.
Language • Parallel mode.
• Delta Conversion topology
Hands on (50%)
Number of trainees (min & max) • Mechanical installation.
• 3 min to 6 max • Electrical installation.
• Demonstrate ability to operate Silcon UPS and Bypass
Location(s) Panels
• Denmark (EMEA) • Demonstrate the ability to accessing alarms and events
• Perform Start up of APC Silcon UPS
• Perform Preventive Maintenance
• Prepare the appropriate service paperwork and Maint
• Demonstrate the ability to utilize Silcon Service Manuals
Tools to be brought by the participant • Demonstrate the ability to configure the Silcon Triple Chassis
• Safety shoes & PPE • Service procedures.
• Laptop with minimum Windows 7, serial • Firmware upgrades.
port or serial to USB adapter • Component analysis.
• Outlet adaptor adapted to training country • Troubleshooting
outlets

Power
Large Silcon
Training Code
Objectives
• SILCONL
• Attendees will learn how to install, start up, operate and
troubleshoot a Large Silcon UPS up to 480kW in 400V
Audience plus up to 500kW in 480V (LAM Only) including single
• Schneider Electric FSR and parallel versions
• Basic Silcon
Course Description
Duration
• 05 days Theory (40%)
• Demonstrate knowledge of Delta Conversion Theory.
• Understand UPS power flow and modes of operation.
Cost: • Product range and related documentation.
• Please refer to the Global Field Service • Technical overview of components.
Pricing Policy • Installation & commissioning procedures.
• System start-up methods.
Language • Service procedures.
• Parallel mode.
Hands on (60%)
Number of trainees (min & max) • Mechanical installation.
• Electrical installation.
• 3 min to 6 max
• Demonstrate ability to operate UPS and Bypass Panels;
Location(s) • Demonstrate the ability to access alarms and the events log.
• Denmark (EMEA) • Service procedures.
• Demonstrate the ability to perform Start up and Preventive
Maintenance
• Firmware upgrades.
• Component analysis.
Tools to be brought by the participant • Troubleshooting
• Safety shoes & PPE • Prepare the appropriate service paperwork and Maint
port or serial to USB adapter
outlets

Power
Lithium Ion Battery Solution
Training Code
Objectives
• LIB
Audience • Start-up, preventive and unscheduled maintenance
• Schneider Electric FSR activities for single and parallel LIB.
• Certified Service Partner • Operation.
• On2Power
Course Description
Duration
• 04 days Theoretical content (60%):
• System Overview.
• User Interface.
• Please refer to the Global Field Service • Battery Overview.
Pricing Policy • Communication.
• Alarms and Logs.
Language • LIB software .
• Parallel Operations.
• English & French (EMEA) • Start-Up (Commissioning) Procedures.
• Preventive Maintenance.

• 3 min to 6 max
Location(s)
• Denmark (EMEA)
• Singapore (APJ) • Mechanical / electrical orientation.
• User operation.
• Mechanical assembly.
• Communication.
• Safety shoes & PPE • Downloading and interpreting service information.
• Laptop with serial port or Serial to USB • Battery configuration.
adapter, minimum Windows7 & access to • Distribution configuration
Service View. • NMC configuration and operation.
• Outlet adaptor adapted to training country • Firmware upgrade.
outlets. • Troubleshooting.

Power
BTT / BMS
(LAM only)
Training Code
Objectives
• BATMONL
• Attendees will learn how to identify, install, troubleshoot
and perform preventive maintenance on various types of
Audience battery and Battery Management System components
• Schneider Electric FSR • Complete mechanical, electrical installation &
• Certified Service Partners communication wiring.
• Start-up, preventive and unscheduled maintenance
activities for single and parallel LIB.
Pre-requisite certification(s) • Operation.
• On2Power
Course Description
Duration
• Safety Practices
• Overview and Technical Specifications of flooded and
sealed valve-regulated lead acid batteries, NiCd and Li-
Cost: ion batteries.
• Please refer to the Global Field Service • Overview and Functions of Battery Management System.
Pricing Policy • Overview of main battery issues
• Service battery procedures
Language • LIB User interface, Start-Up Behavior and Operating
Procedures
• English, Portuguese & Spanish • LIB Software, Communication, Alarms and Logs.
• LIB Parallel Operations, Start-Up (Commissioning)
Procedures, Firmware Update, Troubleshooting and
Preventive Maintenance.
Number of trainees (min & max) Hands on (40%)

• 3 min to 6 max • Identify types of Batteries
• Battery connections and torque
Location(s) • Measurements with Fluke or Alber
• Cleaning
• Brazil • Preventive maintenance
• BMS Installation Review, Configuration, Charge and
Discharge test
• LIB Mechanical / electrical orientation, Commissioning and
start-up procedures
Tools to be brought by the participant • LIB Communication, User operation, Downloading and
interpreting service information.
• Safety shoes & PPE. • LIB Battery, Distribution and NMC configuration and
• Laptop with serial port or serial to USB operation.
adapter and minimum Windows 7. • LIB Firmware upgrade and Troubleshooting.
outlets

Power
Secure Power Environment
(EMEA only)
Training Code
Objectives
• ENVT
• Increase electrical knowledge of experienced FSR link to
environment phenomena.
Audience
Course Description
Duration
• Harmonics
• Filter Solutions
• Configurations library
Cost: • System Earthing arrangement
• Please refer to the Global Field Service • Circuit breakers and Selectivity
Pricing Policy • Capacitive loads
• Battery information
Language
Hands on (20%)
• Practical exercises to illustrate the theory

• 3 min to 6 max
Location(s)
• France (EMEA)

• Laptop with minimum Windows 7 &
Service View installed

Power
Accusine/Sinewave 2
Training Code
Objectives
• SW
activities.
Audience
• 6 months Field Experience
Course Description
Duration
• Safety process at the training centre
• Environment review
• Accusine and Sinewave2 operating principle
Cost: • Principle diagram
• Please refer to the Global Field Service • Harmonics audit
Pricing Policy
Language Hands on (40%)

• English (APJ) • Harmonics measurement
• Installation and Controls
• Dismantling of subassemblies and configuration (Single,
Parallel, Master-Slave)
Number of trainees (min & max) • Fault finding procedure
• 3 min to 6 max
Location(s)
• France (EMEA)
• Singapore (APJ)

• Laptop with minimum Windows 7 &
Service View installed

Power
Upsilon STS & Synch Box
Training Code
Objectives
• STS
activities.
Audience
• 6 months Field Experience.
Course Description
Duration
• 04 Days (EMEA & APJ) Theory (60 %):
• 05 days (LAM)
• Safety process at the training centre
• Protection strategy.
• Improve installation reliability.
Cost: • Redundancy of sources.
• Please refer to the Global Field Service • Overview, product range and application.
Pricing Policy • Safety practices and instruction review.
• Power transferring and modes.
Language • Installation diagrams.
• English & French (EMEA) • Programmable tolerances and circuit board setting.
• English (APJ)
Hands on (40%)
• 3 min to 6 max
• Different components
• Dismantling boards and power components
Location(s) • Measurements and fault finding procedure
• France (EMEA) • Practice on special STS procedures.
• Singapore (APJ)

• Laptop with minimum Windows 7 & serial
port or USB/Serial converter
• UPS tuner cable
• Measuring equipment used on site

Power
PMM2/Epsilon STS
(LAM only)
Training Code
Objectives
• PMM/STSL
• Attendees will learn how to install, start-up, operate and
troubleshoot Epsilon STS up to 600A and PMM2 up to
Audience 300kVA.
Course Description
Duration
• Overview and Technical Specifications
Cost: • Principles and Characteristics
• Please refer to the Global Field Service • Boards and Schematics analysis
Pricing Policy • Start-up and Preventive maintenance procedures
• PMM2 Modbus communication
Language
• English, Portuguese & Spanish
Hands on (50%)
• UPS Tuner
• Sub-assemblies replacement
• Commissioning
• 3 min to 6 max • Operating sequences
• Measurement and troubleshooting
Location(s) • Communication interfaces
• USA (LAM) • Preventive and unscheduled maintenance

• Safety shoes & PPE.
minimum Windows 7 & access to Service View
• UPS Tuner for STS
outlets

Power
EPS 6/7/8000
(LAM only)
Training Code
Objectives
• EPSL
• Attendees will gain a thorough understanding of how
to interpret schematics, calibrate equipment,
Audience troubleshoot and resolve problem situations, and
• Schneider Electric FSR perform preventive maintenance on on all 3-phase
• Certified Service Partner EPS 6000, 7000 and 8000 UPS systems ranging from
150kVA to 1125kVA.
• Minimum 1 year of field experience
• Trained on Galaxy 3000/4000, Galaxy
• 5000 or Galaxy PW
• Appropriate Soft Tuner licensed, downloaded
to laptop and checked to ensure proper
functionality Course Description
Duration
• Overview and Technical Specifications
• Principles and Characteristics
Cost: • Boards and Schematics analysis
• Please refer to the Global Field Service • Start-up and Preventive maintenance procedures
Pricing Policy
Language Hands on (50%):

• English
• UPS Tuner
• Sub-assemblies replacement
• Commissioning
• Operating sequences
Number of trainees (min & max) • Measurement and troubleshooting
• Calibration
• 3 min to 6 max • Preventive and unscheduled maintenance
Location(s)
• USA (LAM)

minimum Windows 7 & access to Service View
• UPS Tuner for EPS
outlets

Gutor
Gutor PXC – IEC version
Training Code
Objectives
• PXC
• Introduction and System Overview, Installation, Start-up and
operation of the Gutor PXC IEC version.
Audience
• On2Power
Course Description
Duration
• 05 days
Theory (60 %):

Cost: • General Information
• Please refer to the Global Field Service • General System Principle and Component Description
Pricing Policy • Priorities and Operational Modes
• Safety Regulations
Language • Operating and Display Menus
• Status and Alarm Indications Commissioning
• English & French (EMEA) • Software & Hardware
• English, Portuguese & Spanish (LAM) • Maintenance & Troubleshooting
• English (APJ) • System Drawings
• PXC Services
• PXC Installation
• 3 min to 6 max
Hands on (40%)
Location(s)
• France (EMEA) • Installation
• Brazil (LAM) • Configuration
• Singapore (APJ) • Operation

• Safety shoes
• Laptop with serial port or serial to USB adapter, &
minimum Windows 7.
• Outlet adaptor adapted to training country outlets.
• Recommended : Programming tools - complete set
of PICkit3, Resonance kit, RS232 to USB converter
(for computer without RS232 port), RS232
communication cable (part number : 940-0024E).

Cooling
On2Cooling

• O2C
• Schneider Electric Cooling World
• Understand/analyze Thermodynamic- and Humidity
Audience conditions
• Schneider Electric FSRs • Understand/explain the CW and DX principle and
• Certified Service Partner FSRs operation
• Piping design and layout CW
• Piping design and layout DX
Pre-requisite certification(s) • Pipe dimensioning DX
• Hydraulic diagrams CW and DX
• Schneider Electric FSR only: • Electrical diagrams InRoom/InRow/Chillers
Safe Electrical Work Practices training • Service Tools, SW and Hardware
(LAM only)
Duration
• 04 days Course Description
Cost:
Theory (65%):
• Please refer to the Global Field Service • Schneider Electric Cooling portfolio overview
Pricing Policy • Schneider Electric Cooling product specifics
(understanding the Cooling Platforms)
Language • General installation principles
• English (EMEA/APJ) • Cooling technologies CW and DX
• English, Portuguese, Spanish (LAM) • Thermodynamics and Humidity (Latent vs Sensible
cooling/ Psychrometric chart/Airflow/Heatflow)
• Understand and use of the electrical diagrams
• Understand and use of the hydraulic diagrams
Number of Trainees (min & max) • Basic introduction to Schneider Electric service Tools
• Min. 3 to max. 6
Location(s)
Hands on (35%)
• Denmark & Italy (EMEA) • Practical use of Psychrometric chart
• Brazil & USA (LAM) • Piping dimensioning and calculation of initial charge on
• Singapore (APJ) InRow and InRoom
• Perform measurements, analysis and validation of DX
equipment
Tools to be brought by the participant • Basic Hands on with different Schneider Electric Service
• Safety shoes & PPE Tools
• Laptop with minimum Windows 7 or 10
• Access to Cooling Tuners
• Access to OnSite
• Access to TIPI

Cooling
ERA ISA TRA TSA Chiller

• ERISTRS
• Product Line Overview ERA/ ISA TRA/ TSA Chillers
• Configuration of Controllers and Touchscreen
Audience • Installation
• Schneider Electric FSRs • Start up
• Certified Service Partner FSRs • Preventive Maintenance
• Troubleshooting
• Chiller installation rules
Note:
• HVAC certified at country level This training does not cover the old ERA ISA range Pco1
• On2Cooling controller and Mp 20 display, nor old oil management
system, nor the old TRA range
Duration
Theory (50 %):
Cost:
• Please refer to the Global Field Service • Product line Air cooled Chillers
• Specifications
Pricing Policy
• Features
• Accessories
Language • Electrical and Hydraulic drawings
• English (EMEA/APJ) • Controller Configuration; UG 50 and Pco5 Controller
• English, Portuguese & Spanish (LAM) • Touchscreen / SI
• Operation and Maintenance
• Free Cooling
• Start up – Preventive Maintenance
• EDV evo driver
Number of Trainees (min & max) • Software Upgrade
• Min. 3 to max. 6 • OMI
Location(s) Hands on (50%)

• Denmark & Italy (EMEA)
• Start up using Maint and Turner
• China (APJ)
• Configuration of the controller Pco5 and Touch screen
• Brazil (LAM)
• Upgrade firmware Pco5 and Touch screen
• Working with Uninet
• Working with the most common configurations
• Set up LAN connections
• Safety shoes & PPE • Set up Modbus
• Laptop with minimum Windows 7 • Set up EDV evo
• Cat5 crossover cable • Working with Danfoss driver software ( TSA )
• Carel smartkey and converters • Working with VFD for the pumps
• Set up the OMI
• FTP and network management card

Cooling
ERA ISA (Former version pco1)

• ERAISA
• Configuration of Controllers
• Preventive Maintenance
Audience • Troubleshooting
• Certified Service Partner FSRs Note:
This training covers the Old ERA & ISA Chillers with pco1
controllers and Mp20 display and oil management
• HVAC certified at country level
• On2Cooling
Duration
Theory (50 %):
Cost:
• Specifications
Pricing Policy
• Features
• Electrical and Hydraulic drawings
Language • Controller Configuration; MP20II and pCO 1Operation and
• English (EMEA/APJ) Maintenance
• English, Portuguese & Spanish (LAM) • Free Cooling
• EDV 4 Driver
• Software Upgrade

• Denmark & Italy (EMEA) • Configuration of the controllers Pco1
• China (APJ) • Upgrade firmware
• Brazil (LAM) • Working with Uninet
• Set up Pco Web
• Laptop with minimum Windows 7 • Set up EDV 4
• Cat5 crossover cable • Working with Danfoss driver software ( ISA )
• Carel service kit • Trouble shooting

Cooling
TSA & TRA

• TSATRA
• Product Line Overview TRA and TSA Chillers
• Configuration of Controllers and Touchscreen
• Troubleshooting
• Chiller installation rules
Note:
• HVAC certified at country level On request for FSRs previously trained on ERA ISA only
• On2Cooling
• ERA ISA (previous training versions)
Duration
Theory (50 %):
Cost:
• Specifications
Pricing Policy
• Features
• Accessories
Language • Electrical and Hydraulic drawings
• English (EMEA/APJ) • Controller Configuration;Pco5 Controller and Touch screen
• English, Portuguese & Spanish (LAM) • Operation and Maintenance
• Free Cooling
• Micro channel condenser
• EVD evo Driver set up
• Software Upgrade controller and Touchscreen
Number of Trainees (min & max) • VFD for compressor ( TSA)
• Min. 3 to max. 6 • VFD for pumps
• OMI
• Denmark & Italy (EMEA) • Start up using Maint and Turner
• China (APJ) • Configuration of the controller Pco5 and Touch screen
• Brazil (LAM) • Upgrade firmware Pco5 and Touch screen
• Laptop with minimum Windows 7 • Set up EDV evo
• Carel Tool Kit (smart key and converters ) • Working with Danfoss driver software ( TSA )
• Serial converter + cable • Working with VFD for the pumps
• Cat5 crossover cable • Set up the OMI
• FTP and network management card

Cooling
BCEC BCWC TurboCor

• TURBOCO
• Product overview
• Technical specifications
Audience • Application and operation range
• Schneider Electric FSRs • Installation
• Certified Service Partner FSRs • Start up
• Unscheduled maintenance
Pre-requisite certification(s) • Configuration of controller
• Configuration of the TurboCor
• HVAC qualified at country level • Understand the TurboCor technology
• On2Cooling • Communication
• ERA ISA TRA TSA • Troubleshooting
Duration
Theory (60 %):
• BCEC-F Product Line BCWC
Cost:
• Specifications
• Features
Pricing Policy • Accessories
• Electrical Specifications
Language • Electrical and Hydraulic schematics
• English • Controller Configuration UG50 and pCO 5 microprocessor
• TurboCor technology
• TuboCor Electrical & Mechanical
• Communication and protocols
• Free Cooling
Number of Trainees (min & max) • Start up
• Min. 3 to max. 6 • Preventive Maintenance
Location(s)
Hands on (40%)
• Italy
• Start up
• Configuration of the controllers
• Upgrade firmware
Tools to be brought by the participant • Working with Unicalc & Uninet
• Safety shoes & PPE • Setting up the pCO 5 controller
• Laptop with minimum Windows 7 • Working with serial connection
• Carel Tool Kit (smart key and converters ) • Working with TurboCor software
• Serial converter + cable male connection • Working with yentil files
• Cat5 crossover cable • Trouble shooting on Turbocor compressor
• Set up LAN connections, Modbus & BCEC- BCEF
• Replace stepper motor in IGV

Cooling
BRE Chillers

• BREF
• Product Line Overview BREC – BREF
• Screw Compressors
Audience • Configuration of Controllers
• Schneider Electric FSRs • Installation and Best Practice
• Troubleshooting
Pre-requisite certification(s) • R1234ze Refrigerant
• HVAC qualified at country level

• On2Cooling
• ERA ISA TRA TSA
Duration
Theory (60 %):
• Product line Air cooled Chillers
Cost:
• Specifications
• Features
• Electrical and Hydraulic schematics
Language • Screw Compressors
• English • Shell and tube evaporator
• Economizer
• Controller Configuration MP20II and pCO 1 Controller + UG 50 and Pco5
Controller
• Free Cooling
Number of Trainees (min & max) • Start up – Preventive Maintenance
• Min. 3 to max. 6 • EVDevo Driver
• OMI
Location(s)
• Italy
Hands on (40%)
• Start up
• Configuration of the controllers Pco1 and Pco5
Tools to be brought by the participant • Working with Uninet and Unicalc
• Safety shoes & PPE • Working with the most common configurations
• Laptop with minimum Windows 7 • Set up LAN connections
• Carel Tool Kit (smart key and converters ) • Set up Modbus
• Serial converter + cable • Set up the OMI
• Cat5 crossover cable • Trouble shooting

Cooling
InRoom Chilled Water Gen 1

• INROOMCW
• Product overview LE & AM Chilled water cooling units
Audience • Unscheduled maintenance
• Schneider Electric FSRs • Configuration of controller
• Certified Service Partner FSRs • Configuration of AFPS and Active floor
• Trouble shooting
• On2Cooling
Duration
Theory (55 %):
Cost: • Product range CW & DX units
• Please refer to the Global Field Service • Specifications
Pricing Policy • Features
• Accessories
Language • Electrical and hydraulic diagrams
• English (EMEA/APJ) • Controller configuration UG40 and pCO1
• Start-up / operation
• Maintenance
• Firmware Upgrade
• OMI (Optimized Management Interface)
Hands on (45%)
Location(s) • Configuration of controller
• Denmark & Italy (EMEA) • Operation
• Singapore & China (APJ) • Maintenance
• Setting up the pCO controller working with the most
common configurations
Tools to be brought by the participant • Installation and update AFPS
• Safety Shoes & PPE • Set up Active floor
• Laptop with minimum Windows 7, access to • OMI system
Maint, BFS & Service View/TIPI • Trouble shooting / alarm descriptions
• Cat 5/6 cable, RS485 converter & empty USB
Memory drive
• Carel tool kit (Smart key & converters)

Cooling
InRoom Chilled Water
Leonardo Empowerment & HDCV

• EMPHDCV
• Overview LDCV, LUCV & HDCV
• Specification LDCV, LUCV & HDCV
• Unscheduled Maintenance
• Configuration of controller
Pre-requisite certification(s) • Troubleshooting
• Understand the difference between HDCV and LDCV/LUCV
• HVAC certified at country level units
• On2Cooling
Duration
Theory (60 %):
Cost: • Specifications
• Please refer to the Global Field Service • Features
• Electrical & Hydraulic Diagrams
Language • Installation Procedures
• pCO5+ controller and UG50 configuration
• English (EMEA & APJ) • Configuration of Touch screen display
• English, Portuguese & Spanish (LAM) • Operation
• Maintenance
• P-LAN set up and configuration
• Procedures for pCO5+ and touch scree firmware upgrade
Number of Trainees (min & max) • Under floor fan technology
• Min. 3 to max. 6 • Optional features
• Configuration of AFC/AFPS and Active Floor systems
Location(s) • OMI
• Italy (EMEA) Hands on (40%)
• China (APJ)
• Brazil & USA (LAM) • Component identification
• pCO5+ simulator
• Configuration of the controllers pCO5+
Tools to be brought by the participant • Upgrade pCO5+ and Touch screen firmware
• Safety shoes & PPE • Use of Smart keys
• Laptop with minimum Windows 7 , access to • Common configurations
Maint, BFS and Service View/Tipi • Set up p-LAN connections and simulation
• Cat 5/6 cable, RS485 converter & empty USB • Setting up CPY controller
memory drive
• Setting up energy meter
• Configuration of the touch screen interface and Web Page
• Carel Tool Kit (smart key and converters )
online + setting up AFC
• Configuration of AFC
Cooling
InRoom DX Gen 1

• INROOMDX
• Product overview LE & AM DX water cooling units
• Installation
Audience • Start up
• Schneider Electric FSRs • Preventive maintenance
• Certified Service Partner FSRs • Unscheduled maintenance
Pre-requisite certification(s) • Active floor systems

• On2Cooling
Duration
Theory (55 %):
Cost:
• Please refer to the Global Field Service • Product range DX units
Pricing Policy • Specifications
• Features
Language • Accessories
• Electrical and hydraulic diagramt
• English (EMEA/APJ) • Electronic Expansion valve
• Installation Procedures
• Controller configuration UG40 and pCO1
• Maintenance
Number of Trainees (min & max) • Firmware Upgrade

• Singapore & China (APJ)
• Check installation
Tools to be brought by the participant • Calculating pipes dimension and pressure drop
• Safety Shoes & PPE • Start-up/operation
• Laptop with minimum Windows 7, access to • Maintenance
Maint, BFS & Service View/Tipi • Firmware upgrade
• Cat 5/6 cable, RS485 converter & empty USB • Setting up the pCO controller working with the most
Memory drive common configurations
• Carel tool kit (Smart key & converters) • Trouble shooting / alarm descriptions

Cooling
InRoom LE DX Gen 2

• LEDXGEN2
• Product Overview
• Installation
Audience • Start-up
• Schneider Electric FSRs • Preventive Maintenance
• Certified Service Partner FSRs • Unscheduled Maintenance
• Configuration of Controller
• On2Cooling
Duration
Theory (50 %):
• Product Range
Cost: • Product specifications
• Please refer to the Global Field Service • Optional Features (CPY controller, Energy Meter, Dual Power Supply)
• Inverter compressor technology
Language • Electrical and hydraulic diagrams
• English (EMEA/APJ) • Electronic Expansion Valve
• English, Portuguese & Spannish (LAM) • Installation guidelines with pipes sizing and pressure drops calculation
• J5 Controller and Touch screen configuration
• Firmware upgrade procedures
• Group Mode logic and configuration (A-link)
• Maintenance
• Min. 3 to max. 6 • Configuration of AFC/AFPS and Active Floor systems
Location(s) Hands on (50%):

• Italy (EMEA) • Components Identification
• China (APJ) • Installation Checks
• Brazil (LAM) • Maintenance Simulation (with Maint2)
• Unit Configuration through J5 Simulator and Touch screen
display
• Safety Shoes & PPE
• Setting up CPY driver, Inverter, Energy Meter and AFC
• Laptop with minimum Windows 7, access to
• Web page configuration
Maint, cooling tuner and Service view/TIPI
• Controller data download/upload
• Cat 5/6 cable & empty memory drive
• Unit setting up through Cooling Tuner
• Group Mode Simulation
• Trouble shooting / alarm descriptions

Cooling
InRoom DX LE IDAV
(Brushless)

• INDXBLS
• Product overview LE IDAV units
• Installation
• Schneider Electric FSRs • Preventive Maintenance
• Certified Service Partner FSRs • Unscheduled Maintenance
• Troubleshooting
• On2Cooling
• InRoom DX Gen 1
Duration
Theory (60 %):
Cost:
• Please refer to the Global Field Service • Product range DX Brushless units
• Features
• Brushless compressor and CPY humidifier driver
• English technology
• Compressor oil balancing technology
• Electrical and hydraulic diagrams
• Controller configuration UG50 and pCO5+ small
Number of Trainees (min & max) • Start-up / operation
• Min. 3 to max. 6 • Maintenance
Location(s)
Hands on (40%)
• Italy (EMEA)
• China (APJ) • pCO5+ simulator
• Configuration of controllers
• Common configurations
• Setting up Inverter
• Safety Shoes & PPE • Setting up CPY controller
• Downloading soft files using USB
Maint2, BFS & Service View/TIPI
• Cat 5/6 cable, RS485 converter
• Empty USB memory drive

Cooling
Controllers & Displays

• CTRLDISP
• General understanding of the different kinds of controllers
(M172P, J5 and pCO series) and displays (embedded,
Audience semi-graphic, Touchscreen 4.3") used in Schneider Electric
• Schneider Electric FSRs Cooling products
• Certified Service Partner FSRs • Controller menu (how to navigate, understand menu
structure)
• Communication interfaces & protocols
Pre-requisite certification(s) • Firmware (upload new firmware, required tools, where to
get it, etc.)
• On2Cooling • Basic controller configuration
• Hands-on with simulator (navigation, configuration,
communication
Duration
Cost:
Theory (50 %):
• Please refer to the Global Field Service • Controller Overview
• Features
Language • I/O Ports
• English (EMEA/APJ) • Connectivity
• English, Portuguese, Spanish (LAM) • Configuration
• Network
• Group Configuration
Number of Trainees (min & max) • Modbus Register Map understanding
(all these topics will be covered for each model of controller)
Location(s)
Hands on (50%)
• Italy (EMEA) • Controller Configuration
• Brazil (LAM) • Group Configuration
• Zhuhai/Singapore (APJ) • Firmware Upgrade
• Units data upload/download (logs, configuration files)
• Setting up BMS connection
• Cat 5/6 cable, RS485 converter
• Empty USB memory drive
• Carel Tool Kit (Smart key & conveters)
• Micro USB cable

Cooling
EcoBreeze

• ECOBZE
• On2Cooling
Duration
Theory (40 %):
Cost:
• Please refer to the Global Field Service • Product range – modular indirect evaporative cooling unit
• Features
• Operation modes
• English • System schematics
• Controller configuration of microprocessor
• Maintenance
Number of Trainees (min & max) • Firmware Upgrade on frame and module level
• Min. 3 to max. 6 • Water treatment system and operations
Location(s)
• Italy
Hands on (60%)
• Installation tools
• Component location
Tools to be brought by the participant • Start-up/operation
• Safety shoes & PPE • Maintenance
• Laptop with minimum Windows 7 • Firmware upgrade
• Access to MAINT, InTouch, Service View • Trouble shooting / alarm descriptions

Cooling
EcoFlair

• ECOFLAIR
• On2Cooling
Duration
Theory (40 %):
Cost:
• Please refer to the Global Field Service • Product range – modular indirect evaporative cooling unit
• Features
• Operation modes
• English • System schematics
• Controller configuration of microprocessor
• Maintenance
Number of Trainees (min & max) • Firmware Upgrade on frame and module level
• Min. 3 to max. 6 • Water treatment system and operations
Location(s)
• Italy
Hands on (60%)
• Installation tools
• Component location
Tools to be brought by the participant • Start-up/operation
• Safety shoes & PPE • Maintenance
• Laptop with minimum Windows 7 • Firmware upgrade
• Access to MAINT, InTouch, Service View • Trouble shooting / alarm descriptions

Cooling
InRoom CW & DX Gen 1
(LAM only)

• AMILEO
• Product overview LE & AM
• Installation
• Schneider Electric FSRs • Preventive maintenance
• Certified Service Partner FSRs • Unscheduled maintenance
Pre-requisite certification(s) • Active floor systems

• On2Cooling
Duration
Theory (65 %):
Cost:
• Please refer to the Global Field Service • Product range CW & DX units
• Features
• Electrical and refrigerant schematics
• English, Portuguese, Spanish (LAM) • Electronic Expansion valve
• Controller configuration UG40 and pCO1 microprocessor
• Maintenance

• Brazil & USA (LAM) • Installation
• Start-up/operation
• Maintenance
Tools to be brought by the participant • Firmware upgrade
• Safety Shoes & PPE
• pCOweb card configuration and data downloads
• BMS integration
Maint, InTouch & Service View
• Setting up the pCO controller working with the most
• Cat 5/6 cable, RS485 converter & empty USB
common configurations
Memory drive
• Trouble shooting / alarm descriptions

Cooling
InRow Chilled Water Gen 1+2

• 1+2CW
• Installation
Audience activities
• Schneider Electric FSRs • Configuration and maintenance of the ACRC1xx – RC3xx,
• Certified Service Partner FSRs CDU, ACRC/RP5xx and ACRC600 + 600P
• On2Cooling or P2C (certified with
approval from Service & Training
Management)
Duration
• Please refer to the Global Field Service • Unit overview ACRC 1xx , RC3xxS + H, ACRP 502, ACRC
Pricing Policy 502, CDU and ACRC600 + 600P
• Specifications
Language • Features
• Installation
• English (EMEA & APJ) • Controller configuration
• English, Portuguese & Spanish (LAM) • Start-up / operation
• Maintenance
• Maint
Number of Trainees (min & max) • Cooling Tuner

• Denmark & Italy (EMEA) • Installation
• Brazil & USA (LAM) • Configuration of controller
• Singapore (APJ) • Start-up/operation
• Maintenance
Tools to be brought by the participant • Maint
• Laptop with minimum Windows 7 and Hyperterminal • Cooling Tuner
for Windows downloaded & access to MAINT,
Cooling Turner, InTouch & Service View
• Serial RS 232 cable, USB to Serial converter, Cat5
crossover RJ 45 cable, USB 2.0 cable A/B 5m, Mini
Jack RS232

Cooling
InRow CW Gen 2 Upgrade

• G2CWUPG
• Installation
Audience activities
• Schneider Electric FSRs • Configuration and maintenance of the RC3xxS + H
• On2cooling
• InRow Gen1 certified
Duration
Pricing Policy • Unit overview ACRC3xxS + H
• Specifications
Language • Features
• English (EMEA/APJ) • Installation
• English, Portuguese & Spanish (LAM) • Controller configuration
• Maintenance
Number of Trainees (min & max) • Maint
• Cooling Tuner
Location(s)
Hands on (60%)
• Brazil & USA (LAM) • Installation
• Singapore (APJ) • Configuration of controller
• Maintenance
Tools to be brought by the participant • Firmware Upgrade
• Safety shoes & PPE • Maint
• Laptop with minimum Windows 7 and Hyperterminal • Cooling Tuner
Jack RS232

Cooling
InRow DX1 Gen 1 & 2

• DX1G1+2
• Installation
Audience activities
• Schneider Electric FSRs • Configuration and maintenance of the ACSC1xx –
• Certified Service Partner FSRs RD5xx RP1xx and RD1xx+2xx, ACRD600 +
ACRD600P
• AirCooled Condenser
Pre-requisite certification(s) • Fluid Cooler
• On2Cooling
Duration
Pricing Policy • Unit overview
• ACSC,1xx, RD1xx /2xx, ACRD5xx, ACRP1xx
Language • ACRD600 + ACRD600P
• English (EMEA/APJ) • Specifications
• English, Portuguese & Spanish (LAM) • Features
• Installation
• Controller configuration
Number of Trainees (min & max) • Maintenance
• Maint
Location(s)
Hands on (60%)
• Italy (EMEA)
• Brazil (LAM) • Installation
• Maintenance
• Laptop with minimum Windows 7 and Hyperterminal
Jack RS232

Cooling
InRow DX1 Gen 2 upgrade

• DX1G2UP
• Installation
Audience activities
• Schneider Electric FSRs • Configuration and maintenance of the ACRD600 +
• Certified Service Partner FSRs ACRD600P
• AirCooled Condenser
• On2cooling
• InRow DX1 certified
Duration
Pricing Policy • Unit overview
• ACRD600 + ACRD600P
Language • Specifications
• English (EMEA/APJ) • Features
• English, Portuguese & Spanish (LAM) • Installation
• Controller configuration
• Maintenance
• Maint
Location(s)
Hands on (60%)
• Italy (EMEA)
• Brazil (LAM) • Installation
• Maintenance
Jack RS232

Cooling
InRow DX2

• DX2
• Controls and indicators
• Initial configuration
Audience • Set-up advanced features
• Schneider Electric FSRs • Start-up, preventive and unscheduled maintenance activities
• Certified Service Partner FSRs • Module level operation
• On2Cooling
• InRow DX1
• DDT4
Duration
Pricing Policy • Unit overview ACDA 901, ACOA 501 & ACRA 101
• Module level operation
Language • Specifications
• Features
• Troubleshooting
• English (APJ)

• Min. 3 to max. 6 • Installation
Location(s) • Start-up /operation
• Brazil & USA (LAM) • Maintenance
• Singapore (APJ) • Firmware Upgrade
• Troubleshooting

Jack RS232

Cooling
Power to Cooling Part 1

• P2C1
• The basics of environment in a data centre
• Cooling principles of the InRow (Chilled Water)
Audience • Utilize the RC interface
• Schneider Electric FSRs • Perform basic preventive maintenance on an RC unit only
Not open to Certified Service Partners
• Certified Power FSRs with approval from
Service and Training Management
Duration
Pricing Policy • Chilled Water: Basic Chilled Water Theory, Basic Heat/ Air
Theory, Chilled Water Basic Circulation Theory
Language • Data Center environment overview
• InRow RC: CDU lab sheet, Electrical diagram overview
• English
(InRow Rack & HACS overview), troubleshooting
• InRow RC Display: Display interface overview, display lab
overview support, serial connection and FTP overview,
uploading firmware via serial connection and FTP lab,
control principles lab
Location(s)
Hands on (30%)
• Denmark & Italy
• Lab exercises on ACRC103
• Interface with ACRC103
• Practical classroom exercise with Psychrometric/Moulier
diagram
Hyperterminal for Windows downloaded on lap
top
• Serial RS 232 cable (APC part # 940-0103A),
USB to Serial converter, Cat5 crossover RJ 45
cable Access to MAINT, Cooling Tuner,
InTouch, Service View

Cooling
Power to Cooling Part 2A

• P2C2-PARTA
• Perform startup of InRow RC units
• Perform Preventive Maintenance on InRow RD and InRow
Audience SC units
• Schneider Electric FSRs • Perform on-site diagnostics on InRow RD and InRow SC
Not open to Certified Service Partners units
• Perform on-site repair on InRow RC units
• Power to Cooling 1
• Local Service Operation Director agreement
• 10 proven interventions on InRow equipment
Duration
Pricing Policy • InRow RC: Assembly and Troubleshooting
• InRow RC on-site repair
Language • InRow RD preventive maintenance
• InRow RD on-site diagnostics
• English
• InRow SC preventive maintenance
• InRow SC on-site diagnostics
• Refrigerant fundamentals

Hands on (30%)
Location(s) • Lab exercise with PEX piping system
• Denmark & Italy • Product understanding

top
cable Access to MAINT, Cooling Tuner,
InTouch, Service View

Cooling
Power to Cooling part 2B

• P2C2-PARTA
• Perform startup of InRow RC units
• Perform Preventive Maintenance on InRow RD and InRow
Audience SC units
• Schneider Electric FSRs • Perform on-site diagnostics on InRow RD and InRow SC
Not open to Certified Service Partners units
• Perform on-site repair on InRow RC units
• Power to Cooling part 2A
• 4 proven interventions on InRow
equipment
Duration
Pricing Policy • InRow RC: Assembly and Troubleshooting
• InRow RC on-site repair
Language • InRow RD preventive maintenance
• InRow RD on-site diagnostics
• English
• InRow SC preventive maintenance
• InRow SC on-site diagnostics
• Refrigerant fundamentals

Hands on (30%)
Location(s) • Log P-h practical
• Denmark & Italy • Product understanding

top
cable
• Access to MAINT, Cooling Tuner, InTouch,
Service View

Cooling
Cooling Fundamentals and Installation Best Practices
InRoom DX and InRow DX Units

• INSTBP
• Understanding of the cooling circuit equipments.
Audience • Understanding of the refrigerant, including safety risks.
• Basic knowledge of Installation and Design
• Mechanical contractor engineers
• Calculate Pipe Dimensions .
• Basic installation procedures:
• Installation procedures & requirements for the
equipment .
Pre-requisite certification(s) • Proper tools to be used for installation and check.
• HVAC certification at local country level Maintenance & checking of the tool operation
performance.
Duration
Theory 40%):
Cost: • Safety
• Please refer to the Global Field Service • Cooling product line overview
Pricing Policy • Fundamental Cooling and function of components
• TXV and EEV
Language • Installation best practice
• English • Electrical and refrigerant schematics
• Humidity
• Calculate refrigerant piping layout and dimension
• Calculate refrigerant charging and additional oil
• Tools and methods
• Leak test – vacuum - charging procedure
• Troubleshooting
Location(s)
Hands on (60%)
• Denmark • Components location
• Check and adjust correct condenser settings.
• Leak test
• Pull down the vacuum and verify the final leak test
• Charging the unit with refrigerant calculated +total
Tools to be brought by the participant • Adjust superheat
• Verify super heat and sub cooling
• Safety shoes & PPE • Trouble shooting on live running units
• Laptop with minimum Windows 7 • Performing an acid test
• Charge additional oil
• All hands on will be using tools recommended by Schneider
Electric

Cooling
Cooling for Customer Project Managers

• CCPM
• Improve project management skills from a cooling
perspective
Audience
• Schneider Electric customer project
managers only.
• Not open to Certified Service Partners
• None
Duration
Pricing Policy • Basic theory of heat removal with chilled water
• Basic theory of heat removal with air
Language • Humidity
• Latent and sensible cooling
• English
• InRow HACS and RACS operation
• Introduction to Configuration Team
• Introduction to Applications Team
• CTO reports and Design Portal
• Determining cooling capacity
Number of Trainees (min & max) • Cooling capacity in a data center environment
• Min. 3 to max. 8 • InRow cooling units
• DX units: ACRD, ACRP, ACSC RDU / OA
Location(s) • Working with HVAC
• Project Management – White Papers
• Denmark & Italy
Hands on (0%)
• Access to Design Portal

Power
Symmetra PX500 & Megawatt For System Engineers
(EMEA only)
Training Code
Objectives
• SYSTENGSYM • The System Engineer will be able, by understanding a
customer Request For Quote, to configure, optimise,
Audience and explain a proposal to customer in collaboration with
• System Engineers sales.
• ETO and Standard environment
• Technical autonomy
• Quoting tools autonomy
• Understanding the technical concept and the
Pre-requisite certification(s) configuration of the Megawatt and PX500 systems
• System Engineer Sym PX/MW
participation (Enhanced level)
Course Description
Duration
• Product technical review
• Rectifier
• Inverter
Cost: • Battery mode
• Please refer to the Global Field Service • Bypass mode
Pricing Policy • Principles & characteristics
• Overload
Language • Charger
• English • Topoligy
• Finance
• Competition approach
• Market study
• ETO process
Number of trainees (min & max) • Battery configuration
• 3 min to 6 max
Hands on (40%)
Location(s) • Product :
• Denmark PX500 and Battery XR configurations
MW configuration and functional variants
Ancillary monitor board
Installation and commissioning procedures
Start-up procedures on Single & Parallel variants
Parallel mode operation
Tools to be brought by the participant • Design Portal:
• Safety shoes & PPE ETO tools
• Laptop with minimum Windows 7 Solutions cases study
- Design portal
- Ancdb
- Finance
- Competition

Power
Galaxy VM For System Engineers
(EMEA only)
Training Code
Objectives
• SYSTENGGVM • The System Engineer will be able, by understanding a
Pre-requisite certification(s) configuration of the Galaxy VM system
• System Engineer Galaxy VM participation
(Enhanced level)
Course Description
Duration
• System and Technical overview
• User interface
Cost: • Start-Up behaviour and operating procedures
• Please refer to the Global Field Service • Topology
Pricing Policy • Battery overview
• Communication
Language • Alarms and logs
• English • Parallel operation
• SPoT power tests
• Mechanical and electrical installation
• Finance
Number of trainees (min & max) • Market study
• ETO process
• 3 min to 6 max
Location(s)
Hands on (40%)
• Denmark
• Product :
Galaxy VM configurations and functional variants
- Design portal
- Ancdb
- Finance
- Competition

Power
Galaxy VX For System Engineers
(EMEA only)
Training Code
Objectives
• SYSTENGGVX • The System Engineer will be able, by understanding a
Pre-requisite certification(s) configuration of the Galaxy VX system
• System Engineer Galaxy VX participation
(Enhanced level)
Course Description
Duration
• System and Technical overview
• User interface
Cost: • Start-Up behaviour and operating procedures
• Please refer to the Global Field Service • Topology
Pricing Policy • Battery overview
• Communication
Language • Alarms and logs
• English • Parallel operation
• SPoT power tests
• Mechanical and electrical installation
• Finance
Number of trainees (min & max) • Market study
• ETO process
• 3 min to 6 max
Location(s)
Hands on (40%)
• Denmark
• Product :
Galaxy VX configurations and functional variants
- Design portal
- Ancdb
- Finance
- Competition

Cooling
Cooling Solutions for System Engineers
(EMEA only)

• SYENGCL • Cooling Product Positioning and Value Proposition
• Explain our cooling product positioning and how to sell
Audience our solutions (Perimeter Air Conditioners, Water Chillers,
Air, Ecoflair Air Economizer).
• System Engineers
• Introduction and focus on CRAC, Chiller and Ecoflair
knowhow
• The cooling trend for Mega projects operated by chilled
water systems
Pre-requisite certification(s) • Technical product overview
• Master the basics of Technical Cooling • Introduce Conselve demo Room Cooling Products
• Have attended successfully the Cooling • Introduce the cooling center as integrated solution
Training Webinar for System Engineers InRoom along with the BMS system to be a reference for
Customer / Partner visit
Duration
• 3 days
• Certification is based on the final test
Course Description
Theory (60 %):
Cost:
• Please refer to the Global Field Service • Uniflair Room Cooling Range / High Density Solutions
• Uniflair Chillers range
Pricing Policy
• Ecoflair range
• Monoblock units and Split Systems for mobile telecom
Language applications
• English • High Density cooling solutions
• Connectivity – supervisory systems
• Optimized Management System
• ETO (Engineered To Order) process overview
• Sales and selection Tools Uniportal/UniNet /Unicalc
Hands on (40%)
Location(s) • Use of Sales and selection Tools; Uniportal/UniNet-
• Italy (EMEA) ETO/Unicalc
• To be defined (APAC) • Exercices on selected projects
• Analysis and discussion in front of the units (interactive)
• Final evaluation test

• Safety shoes and PPE
• Laptop with minimum Windows 7 or
Windows XP

E&P – Maintenance Training
MasterPact NT/NW
Training Code
Objectives
• NT/NW FSR will be able to:
• Perform Level 4 preventive and corrective maintenance on
MasterPact NT/NW, Micrologic A/P/H trip unit.
Audience
• Identify the spare parts with the use of SPEED.
• Use and locate the proper instructional manual (FAR – Fiche
• Schneider Electric FSR d’Adaptation et de Rechange).
• Use associated tools (FFTK, HHTK, Magicbox and softwares,
Pre-requisites
GetnSet and prodiag trip unit ) for performing the maintenance.
• «Discover MasterPact NT/NW» e-learning • Install a device to update an equipment and replace the defective
• «Discover Micrologic» e-learning parts.
• Electro-mechanical knowledge
• Familiar with SPEED (Spare parts Explorer
for Electrical Distribution) Maintenance offers covered by this training:
• Electrical Safety training IB suite OnSite Repair, OnSite Preventive *
Duration
04 Days
Course Description
Theory (30 %):
Cost:
• Please refer to the Global Field Service • Safety process in carrying out MasterPact NT/NW L4
Pricing Policy Maintenance.
• Associated tools (FFTK, HHTK, Magicbox and softwares,
Language GetnSet)and prodiag trip unit
• General Information on MasterPact NT/NW, Micrologic A/P/H
• English & French (EMEA) trip unit.
• English (APJ) • MasterPact NT/NW and Micrologic A/P/H principles and
• Portuguese & Spanish (LAM) functional parts.
• Communication bus.
Number of trainees (min & max) • Spare parts identification.
• Manufacturer maintenance solutions for MasterPact NT/NW
• 3 min to 6 max and Micrologic.
• Recommendations for preventive and corrective actions
Location(s) according to the Schneider Electric adaptation and
replacement policy (PAR).
• France (EMEA)
• Abu Dhabi (APJ)
• In country under specific conditions. • Dismantle & assemble the circuit breaker and chassis
Equipment to be made available by • Use the associated tools (FFTK, HHTK, Magicbox and
requester softwares, GetnSet).
• Maintenance operations on MasterPact NW/NT: case, arc
• Refer to detailed list of materials available
chutes, contacts, connections, chassis, device mechanisms,
through your single point of contact (if
auxiliary contacts.
training in the country).
• Maintenance operations on Micrologic trip unit.
• Maintenance operations on communication bus
Tools to be brought by the participant • Troubleshooting
* To complete the training of the offers of OnSite Condition
• Laptop Essential, OnSite Condition Advanced and OnSite Asset
• PPE (Personal Protective Equipment) Diagnostic you must also attend the corresponding diagnostic
training.

MasterPact MTZ
Training Code
Objectives
FSR is able to:
• MTZ • Commission the MasterPact MTZ breaker and its external
modules
Audience • Identify the spare parts with the use of SPEED.
• Schneider Electric FSR d’Adaptation et de Rechange).
• Use associated tools for performing the commissioning and
Pre-requisites the maintenance.
• MasterPact NT/NW • Install a device to update an equipment and replace the
• Min. 1 year experience in Masterpact defective parts.
service
• Electrical Safety training Maintenance offers covered by this training:
• IBSuite 3.9 or higher version. OnSite Repair, OnSite Preventive *
Duration
• 04 days
Course Description
Cost:
Pricing Policy Theory (50 %):
• MTZ Offer
Language
• Service offer, adaptation and replacement policy
• English & French (EMEA) • Retrofit solutions
• Portuguese & Spanish (LAM) • Product registration
• Review of maintenance procedures
• Micrologic X, eHMI, embedded monitoring functions
Number of trainees (min & max) • Digital modules
• Ecoreach SW program
• 3 min to 6 max • Micrologic X protocols: Bluetooth, NFC, modbus
• Prodiag trip unit
Location(s) • IFE, EIFE, I/O, M2C, FDM 128 modules
• France (EMEA)
• Brazil (LAM)
• In country under specific conditions Hands on (50%)
• Discover Micrologic X with simulator demo suitcase
Equipment to be made available by • Commissioning with eHMI, EcoReach, smartphone
requester • Services tests
• Installation and report generation with Prodiag trip unit
• MTZ1 630A H1+ MTZ2 1000A H1
• Installation and configuration of external modules
• Breakers, chassis and enclosure • Maintenance on Micrologic X: display replacement , unit
equipment, tools (detailed list available) replacement, firmware upgrade
• Micrologic simulator • Maintenance on external modules: firmware upgrade
• Troubleshooting
• Laptop * To complete the training of the offers of OnSite Condition
• Smartphone android type recommended Essential, OnSite Condition Advanced and OnSite Asset
Diagnostic you must also attend the corresponding diagnostic
training.

17.5kV MCSet, Evolis, CTV1
Equipped with Vacuum Circuit Breaker and Contactor
Training Code
Objectives
• MCSet-17-VAC FSR is able to:
Audience MCSet 1, 2 & 3 switchgears, Evolis circuit breaker and CTV1
contactors.
• Schneider Electric FSR • Identify the spare parts with the use of SPEED.
Pre-requisites d’Adaptation et de Rechange).
• Knowledge on MV / LV switchgears, circuit breakers
• Install a device to update an equipment and replace the
and contactors.
• Knowledge on specialized support equipment / tools.
defective parts.
• Familiar with SPEED (Spare parts Explorer for Maintenance offers covered by this training:
Electrical Distribution) OnSite Repair, OnSite Preventive *
• Electrical Safety training
Duration
03 Days
Course Description
Pricing Policy • Safety process in carrying out MV Switchgear, Circuit
Breakers and Contactors L4 Maintenance.
Language • General Information of MCSet, Evolis and CTV1.
• Circuit Breaker & Contactor breaking principle and
functional parts.
• English (APJ)
• Circuit breaker operating mechanism kinematics.
• Portuguese & Spanish (LAM)
• Spare parts identification.
• Manufacturer maintenance solutions for switchboards,
Number of trainees (min & max) Evolis circuit breakers and CTV1 contactors.
• 3 min to 6 max • Recommendations for preventive and corrective actions
according to Schneider Electric policy.
Location(s)
• France (EMEA) Hands on (70%)
• Abu Dhabi (APJ) • Installation or replament of spare parts in McSet
• Brazil (LAM) Switchboard, LF Circuit Breaker and Rollarc Contactor base
• In country under specific conditions. on FAR.
Equipment to be made available by • Workshop on maintenance operation as per LOM policy
requester (earthing switch control, VT truck, flap control, moving parts
guide rails, CB position switch, LF circuit breaker operating
• Refer to detailed list of materials available mechanism and Rollarc contactor parts).
through your single point of contact (if • Torque tightening of power circuits.
training in the country). • RI operating mechanism dismantling and installation in LF
envelope.
Tools to be brought by the participant • Rollarc closing coil dismantling and installation.
• Arcing contact wear verification for LF and Rollarc ranges.
• PPE (Personal Protective Equipment) Essential, OnSite Condition Advanced and OnSite Asset
training.
17.5kV MCSet, LF, Rollarc
Equipped with SF6 Circuit Breaker and Contactor
Training Code
Objectives
• MCSet-17-SF6 FSR is able to:
MCSet 1, 2 & 3 switchgears, LF circuit breaker and Rollarc
Audience
contactors.
• Schneider Electric FSR • Use and locate the proper instructional manual (FAR – Fiche
d’Adaptation et de Rechange).
Pre-requisites
• Knowledge on MV / LV switchgears, circuit • Install a device to update an equipment and replace the
breakers and contactors. defective parts.
• Knowledge on specialized support
equipment / tools. Maintenance offers covered by this training:
• Familiar with SPEED (Spare parts Explorer OnSite Repair, OnSite Preventive *
for Electrical Distribution)
Duration
04 Days
Course Description
Cost:
Language • Safety process in carrying out MV Switchgear, Circuit
Breakers and Contactors L4 Maintenance.
• English & French (EMEA) • General Information of the MCSet, LF and Rollarc
• English (APJ) • Circuit Breaker & Contactor breaking principle and
• Portuguese & Spanish (LAM) functional parts.
• Circuit breaker operating mechanism kinematics.
• 3 min to 6 max • Manufacturer maintenance solutions for switchboards, LF
circuit breakers and Rollarc contactors.
Location(s) • Recommendations for preventive and corrective actions
• France (EMEA) according to Schneider Electric policy.
• Abu Dhabi (APJ)
• Brazil (LAM)
• In country under specific conditions.
Hands on (70%)
• Installation or replament of spare parts in McSet Switchboard,
Equipment to be made available by Evolis Circuit Breaker and CVT1 Contactor base on FAR.
requester • Workshop on maintenance operation as per LOM policy (earthing
• Refer to detailed list of materials available switch control, VT truck, flap control, moving parts guide rails, CB
position switch, Evolis circuit breaker operating mechanism and
CTV1 contactor parts).
training in the country). • Torque tightening of power circuits.
• P2 operating mechanism maintenance.
• Arcing contact wear verification for Evolis and CTV1 ranges.
• Laptop * To complete the training of the offers of OnSite Condition Essential,
• PPE (Personal Protective Equipment) OnSite Condition Advanced and OnSite Asset Diagnostic you must
also attend the corresponding diagnostic training.

24kV MCSet, SF1, SF2
Equipped with SF6 Circuit Breaker
Training Code
Objectives
• MCSet-24-SF6 FSR is able to:
Audience MCSet 4 switchgears and SF1 and SF2 circuit breakers.
Pre-requisites • Install a device to update an equipment and replace the
• Knowledge on MV / LV switchgears, circuit
breakers and contactors. defective parts.
• Knowledge on specialized support equipment /
tools.
• Electro-mechanical knowledge Maintenance offers covered by this training:
• Familiar with SPEED (Spare parts Explorer for OnSite Repair, OnSite Preventive *
Electrical Distribution)
Duration
03 Days
Course Description
Cost:
Language • Safety process in carrying out MV Switchgear, Circuit
• English & French (EMEA) Breakers L4 Maintenance.
• English (APJ) • General Information of MCSet 4 Switchgear, SF1 and SF2
circuit breaker.
• SF1 and SF2 Circuit Breaker breaking principle and
functional parts.
Number of trainees (min & max) • Circuit breaker operating mechanism kinematics.
• 3 min to 6 max • Spare parts identification.
• Manufacturer maintenance solutions for McSet 4
Location(s) switchboad and SF1 and SF2 circuit breaker.
• France (EMEA) • Recommendations for preventive and corrective actions
• Abu Dhabi (APJ) according to Schneider Electric policy.
Hands on (70%)
Equipment to be made available by • Installation or replacement of spare parts in McSet 4 Switchboard
requester and SF1 and SF2 type circuit breaker base on FAR.
• Workshop on maintenance operation as per LOM policy (earthing
• Refer to detailed list of materials available switch control, VT truck, flap control, moving parts guide rails, CB
through your single point of contact (if position switch, SF1&2 circuit breaker operating mechanism).
• GMH operating mechanism dismantling and installation.
• SF1 and SF2 pole dismantling and installation.
Tools to be brought by the participant • Arcing contact wear verification for SF1 and FS2 ranges.
• Laptop
• PPE (Personal Protective Equipment) * To complete the training of the offers of OnSite Condition Essential,
OnSite Condition Advanced and OnSite Asset Diagnostic you must
also attend the corresponding diagnostic training.

Fluokit M24+ Basic
Training Code
Objectives
• FluokitM24+ Basic
FSR is able to:
Audience Fluokit M24+ switchgears and FP circuit breaker.
• Schneider Electric FSR • Identify the spare parts with the use of SPEED catalogue.
• Use and locate the proper instructional manual (FAR / PAR
Pre-requisites Schneider policy Adaptation / Rechange).
• Knowledge on MV switchgears, circuit breakers and • Install a device to update an equipment and replace the
contactors. defective parts.
• Familiar with SPEED catalogue (Spare parts Explorer Maintenance offers covered by this training:
for Electrical Distribution) OnSite Repair, OnSite Preventive *
Duration
• 04 Days
Course Description
Cost:
• Safety process in carrying out MV Switchgear, Circuit
Language
Breakers L2 Maintenance.
• English & French (EMEA) • General Information on Switchgear & FP circuit breaker.
• English (APJ) • Circuit Breaker breaking principle and functional parts.
• Portuguese & Spanish (LAM) • Circuit breaker operating mechanism kinematics.
Number of trainees (min & max) • Manufacturer maintenance
• 3 min to 6 max according with Schneider Electric policy.
Location(s)
• France (EMEA)
• Abu Dhabi (APJ)
Equipment to be made available by • Maintenance workshop regarding LOM policy
requester • Torque tightening of power circuits.
• Refer to detailed list of materials available • Operating mechanism study on C410 / C420 / C440 and
through your single point of contact (if BLRM operating mechanism (cinematic analysis)
training in the country). • Installation Adaptation of spare parts.
• Repair procedure & manufacturer recommendations
Tools to be brought by the participant * To complete the training of the offers of OnSite Condition
training.

Fluokit M24+ Advanced
Training Code
Objectives
• Fluokit M24+ Advanced
FSR is able to:
Audience Fluokit M24+ Level 3 on switchgears and FP circuit breaker.
• Knowledge on MV switchgears, circuit breakers and • Install a device to update an equipment and replace the
contactors. defective parts.
• Familiar with SPEED catalogue (Spare parts Explorer Maintenance offers covered by this training:
for Electrical Distribution) OnSite Repair, OnSite Preventive *
Duration
• 4.5 Days
Course Description
Cost:
• Safety process in carrying out MV Switchgear, Circuit
Language
Breakers L3 Maintenance.
• English & French (EMEA) • General Information on Switchgear & FP circuit breaker.
• English (APJ) • Circuit Breaker breaking principle and functional parts.
• Portuguese & Spanish (LAM) • Circuit breaker operating mechanism kinematics.
Number of trainees (min & max) • Manufacturer maintenance
• 3 min to 6 max according with Schneider Electric policy.
Location(s)
• France (EMEA)
• Abu Dhabi (APJ)
Equipment to be made available by • Maintenance workshop regarding LOM policy
requester • Torque tightening of power circuits.
• Refer to detailed list of materials available • Operating mechanism study on C410 / C420 / C440 and
through your single point of contact (if BLRM operating mechanism (cinematic analysis)
training in the country). • Installation Adaptation of spare parts.
• Repair procedure & manufacturer recommendations
training.

RM6 (Ring Main Unit)
Training Code
Objectives
• RM6 FSR is able to:
• Autonomously and confidently perform Level 4
Audience preventive and corrective maintenance on RMU's.
• Schneider Electric FSR • Use and locate the proper instructional manual (FAR –
Pre-requisites Fiche d’Adaptation et de Rechange).
• Knowledge on Ring Main Units. • Install a device to update an equipment and replace
• Knowledge on specialized support
equipment / tools. the defective parts.
• Electro-mechanical knowledge Maintenance offers covered by this training:
• Familiar with SPEED (Spare parts Explorer OnSite Repair, OnSite Preventive *
for Electrical Distribution)
Duration
03 Days
Course Description
Theory (30 %):
Cost:
• Please refer to the Global Field Service • Safety process in carrying out RMU maintenance.
Pricing Policy • General presentation (Discovering the RM6 ranges,
Language Characteristics, Modules, Extensibility, breaking operation
and breaking technique, interlocks and accessories)
• English, French & German (EMEA) • Spare parts identification.
• English (APJ) • Manufacturer maintenance solutions for RM6 ring main
units.
Number of trainees (min & max) according to Schneider Electric policy.
• 3 min to 6 max
Location(s)
• France & Germany (EMEA)
• Abu Dhabi (APJ) Hands on (70%)
• L4 maintenance operation, preventive and corrective maintenance
operation on RM6 functional parts as per LOM policy.
Equipment to be made available by • Installation of coils (mitop, UV and shunt trip)
requester • Installation or replacing a motorization kit for I and D or B function.
• Refer to detailed list of materials available • Replacing CIT type switch control operating mechanism and
through your single point of contact (if circuit breaker operating mechanism.
• Replacing and installation of VPIS
• Installation of key interlocks
Tools to be brought by the participant * To complete the training of the offers of OnSite Condition Essential,
• Laptop also attend the corresponding diagnostic training.
• PPE (Personal Protective Equipment)

SM6 24kV Basic
Training Code
Objectives
• SM6 FSR is able to:
• Perform OnSite repair and OnSite Preventive maintenance
Audience on SM6 switchgears and SF1 circuit breaker.
• Install a device to update an equipment and replace the
• Knowledge on MV switchgears, circuit breakers and
defective parts.
contactors.
• Electrical Safety training Maintenance offers covered by this training:
OnSite Repair, OnSite Preventive *
Duration
• 03 Days
Course Description
Cost:
• Place SM6 24kV in the electrical network.
Language
• Understand SM6 24kV range of cubicles.
• English & French (EMEA) • Overview of equipement architecture.
• Bus system
• Mechanism
• Disconnector switch
Number of trainees (min & max) • CB
• Interlocking
• 3 min to 6 max • Review the LoM.
Location(s)
• France (EMEA)
Hands on (70%)
Equipment to be made available by • SM6 operation, access and interlocking.
requester • Replace switch mechanism
• Refer to detailed list of materials available • Replace RI
through your single point of contact (if • Interlock adaptation
training in the country). • Commissioning
• Maintenance operations
• Earthing switch
training.

SM6 24kV Advanced
Training Code
Objectives
FSR is able to:
• SM6
Perform OnSite repair and OnSite Preventive maintenance on
• SF1 (type 1 & 2)
Audience • Evolis 24kV & 17.5kV
• Contactors Rollarc & vacuum
• SM6 NSM equipment
• Identify the spare parts with the use of SPEED catalogue.
Pre-requisites • Use and locate the proper instructional manual (FAR / PAR
• SM6 Basic course Schneider policy Adaptation / Rechange).
• Install a device to update an equipment and replace the defective
parts.
• Commission and troubleshoot NSM.
Maintenance offers covered by this training:
Duration
• 03 Days
Course Description
Cost:
• What is NSM
Language
• Cable connected
• English & French (EMEA) • Bus bar connected
• Control equipment.

Number of trainees (min & max) Essential, OnSite Condition Advanced and OnSite Asset
• 3 min to 6 max
training.
Location(s)
• France (EMEA)
Hands on (70%)
Equipment to be made available by
requester * To complete the training of the offers of OnSite Condition
• Refer to detailed list of materials available Essential, OnSite Condition Advanced and OnSite Asset
through your single point of contact (if Diagnostic you must also attend the corresponding diagnostic
training in the country). training.

• Laptop

Premset 17.5kV 630A IEC
Circuit Breaker; Load Break Switch; Metering units
Training Code
Objectives
• PREMSET630A FSR is able to:
• Install and commission Premset 17,5kV 630A switchgears. (CB,
Audience HDCB, LBS, Metering and risers)
• Schneider Electric FSR • Perform OnSite repair and OnSite Preventive maintenance on
Premset.
Pre-requisites
• Knowledge on MV / LV switchgears Maintenance offers covered by this training:
Duration
• 03 Days
Course Description
Cost:
• Safety process in carrying out MV Switchgear L4
Language
Maintenance, Installation & Commissioning.
• English & French (EMEA) • General Information about Premset.
• Specific details of 2SIS insulation system.
• Identification of operating mechanism type and kinematics.
• Testing precautions.
• Manufacturer maintenance solutions.
• 3 min to 6 max • Recommendations for preventive and corrective actions
Location(s)
• France (EMEA)
Hands on (70%)
Equipment to be made available by • Preparation & Installation of a Premset switchboard.
requester • Installation of spare parts in Premset switchboard: Sensors,
Control equipment, Charging motor, Opening and Closing
• Refer to detailed list of materials available coils.
through your single point of contact (if • Removal of a panel from Switchboard.
• Operating mechanism maintenance.
• Preparation for electrical tests.
training.

Premset 17.5kV 1250A IEC
Circuit Breaker; Load Break Switch; Metering units
Training Code
Objectives
• PREMSET1250A FSR is able to:
• Install and commission Premset 17,5kV 1250A switchgear.
Audience • Perform OnSite repair and OnSite Preventive maintenance
• Schneider Electric FSR on Premset.
Pre-requisites
• Premset 630A IEC training – Premset- Maintenance offers covered by this training:
17-IEC OnSite Repair, OnSite Preventive *
• Knowledge on MV / LV switchgears
• Electrical Safety training.
Duration
• 01 Day
Course Description
Cost:
Language Maintenance, Installation & Commissioning.
• Principle of Premset 17,5kV 1250A solution.
• English & French (EMEA) • Reminder of 2SIS insulation system.
• 3 min to 6 max
Location(s) OnSite Repair, OnSite Preventive *
• France (EMEA)
Hands on (70%)
Maintenance, Installation & Commissioning.
Equipment to be made available by • Principle of Premset 17,5kV 1250A solution.
requester • Reminder of 2SIS insulation system.
• Refer to detailed list of materials available • Testing precautions.
through your single point of contact (if • Spare parts identification.
training in the country). • Manufacturer maintenance solutions.
training.

PIX12-PIX24-PIX36
Equipped with Vacuum Circuit Breaker and Contactor
Training Code
Objectives
• PIX/HVX 12–24-VAC FSR is able to:
Audience PIX switchgears (PIX S, PIX C, PIX H, PIX DB, PIX MCC,
PIX India Rof)
• To perform the operation of HVX CB and CVX contactor
(Does not include L4 maintenance of HVX & CVX
Pre-requisites equipment).
• Knowledge on MV switchgears, circuit breakers and • Identify the spare parts with the use of SPEED.
contactors. • Use and locate the proper instructional manual for Level-4
maintenance. Install a device to update an equipment and
• Familiar with SPEED (Spare parts Explorer for replace the defective parts.
Electrical Distribution) Maintenance offers covered by this training:
• Electrical Safety training. OnSite Repair, OnSite Preventive *
Duration
• 4.5 Days
Course Description
Cost:
• Safety process in carrying out operation MV Switchgear,
Language Circuit Breakers and Contactors
• English & French (EMEA) • General Information of the PIX12 – PIX24 – PIX36,
• English (APJ) • General functionality
• Only operation (not maintenance) of Circuit Breaker &
Contactor in PIX cubicle. Application of circuit breaker and
contactor in PIX cubicle.
Number of trainees (min & max) • Spare parts identification & replacement.
• Manufacturer maintenance solutions for PIX switchboards,
• 3 min to 6 max recommendations for preventive and corrective actions
Location(s)
• France (EMEA)
• Abu Dhabi (APJ)
• In country under specific conditions. Hands on (70%)
Equipment to be made available by • Installation of spare parts in PIX Switchboard .
requester • Maintenance on earthing switch control, VT truck, flap
• Refer to detailed list of materials available control, moving parts guide rails, CB position switch,
through your single point of contact (if electrical and mechanical interlocks (natural interlock &
training in the country). mismatch stud interlock) Torque tightening of power circuits.
• Setting adjustment
• PIX Level-4 maintenance
training.

HVX CB with M5SM/FK2 Drive Mechanism
& CVX Contactor
Training Code
Objectives
• M5SM FSR is able to:
Audience M5SM/FK2 Mechanism and coupling with HVX breaker.
• Schneider Electric FSR • Use and locate the proper instructional manual for Level-4
maintenance.
• Able to remove and re-install the main shaft
Pre-requisites • Able to check and adjust manufactory settings.
• Knowledge on MV switchgears, circuit breakers and • Replacement & Install a device to update an equipment and
contactors. replace the defective parts.
• Electro-mechanical knowledge • Be able to perform the maintenance Level-4 on HVX CB and
• Familiar with SPEED (Spare parts Explorer for CBX contactor.
Duration
• 4.5 Days
Course Description
• Please refer to the Global Field Service • Safety process in carrying out M5SM/FK2 Mechanism L4
Pricing Policy Maintenance.
• General Information of the M5SM/FK2 Mechanism
Language • General functionality
• English & French (EMEA) • M5SM/FK2 & HVX Circuit breaker operating mechanism
• English (APJ) kinematics.
• Spare parts identification & replacement.
• Manufacturer maintenance solutions .
• Introduction to associated ProTools
• 3 min to 6 max
Location(s) Maintenance offers covered by this training:

• Mâcon, France (EMEA)
• Abu Dhabi (APJ)
• In country under specific conditions. Hands on (70%)
• Installation of spare parts in M5SM/FK2 operating mechanism.
Equipment to be made available by • Installation of spare parts in HVX CB and CVX contactor.
requester • Maintenance L4, disassemble to the main shaft and
• Refer to detailed list of materials available opening/closing latching
through your single point of contact (if • Torque tightening of power circuits.
training in the country). • Setting adjustments
• Connection and setting with active part (poles/VG)
Tools to be brought by the participant * To complete the training of the offers of OnSite Condition Essential,
• Laptop also attend the corresponding diagnostic training.

BLRM Drive Mechanism & FP Breaker
Training Code
Objectives
• BLRM FSR is able to:
• Perform Level 4 preventive and corrective maintenance on BLR(M)
Mechanism and coupling with FP breaker.
Audience • FP Breaker presentation.
• Able to de-energed and re-energed Closing & Opening spring .
Pre-requisites • Able to remove and re-install secondary latching.
• Knowledge on MV switchgears, circuit breakers and • Able to check and adjust manufactory settings.
contactors. • Replace & Install a device to update an equipment and replace the
• Electro-mechanical knowledge defective parts.
• Familiar with SPEED (Spare parts Explorer for
• Electrical Safety training OnSite Repair, OnSite Preventive *
Duration
• 4.5 Days
Course Description
Pricing Policy • Safety process in carrying out M5SM Mechanism L4
Maintenance.
Language • General Information of the M5SM Mechanism
• English & French (EMEA) • General functionality
• M5SM & HVX Circuit breaker operating mechanism
kinematics.
• Spare parts identification & replacement.
• Manufacturer maintenance solutions .
Number of trainees (min & max) • Recommendations for preventive and corrective actions
• 3 min to 6 max according to Schneider Electric policy.
• Introduction to associated ProTools
Location(s)
• France (EMEA)
Hands on (70%)
• Installation of spare parts in BLRM
• Maintenance L4, disassemble closing & Opening spring and
requester
opening/closing latching
• Refer to detailed list of materials available • Torque tightening of power circuits.
through your single point of contact (if • Setting adjustment
• Connection and setting with active part (poles)
Essential, OnSite Condition Advanced and OnSite Asset
• Laptop Diagnostic you must also attend the corresponding diagnostic
• PPE (Personal Protective Equipment) training.
• V.Diag equipment

Motorpact
RVSS; FVNR; FVR; S3
Training Code
Objectives
• Motorpact-7,2 FSR is able to:
• Install Motorpact 7,2kV motor starters. (RVSS, FVNR,
FVR, S3)
Audience
• Prepare and undertake commissioning.
• Perform troubleshooting investigations.
• Perform OnSite repair and OnSite Preventive
Pre-requisites maintenance on Motorpact 7,2kV motor starters.
• Know and identify different components of Motorpact.
• Electro-mechanical knowledge • Identify the spare parts with the use of SPEED.
• Elementary understanding of motors. • Use and locate the proper instructional manual (FAR –
• Familiar with SPEED (Spare Parts Explorer for Fiche d’Adaptation et de Rechange).
• Electrical Safety training. OnSite Repair, OnSite Preventive *
Duration
03 Days
Course Description
Cost:
Language • Safety process working on MV switchgears.
• MV AC motors & motor starter reminder.
• English & French • General Information of Motorpact.
Number of trainees (min & max) • Recommendations for preventive and corrective actions
• 3 min to 6 max
Location(s)
• France Hands on (70%)
• Commission soft starter (choose & enter parameters)
• Torque tightening of Primary power and Earth circuits.
• Preparation for electrical tests.
Equipment to be made available by • Preventive maintenance inspection.
requester • Replacement of Voltage Transformers and Current Power
Transformers.
• Refer to detailed list of materials available • Contactor removal and maintenance.
through your single point of contact (if • Thyristor stack replacement.
training in the country). • Carry out troubleshooting.

Tools to be brought by the participant Essential, OnSite Condition Advanced and OnSite Asset
• Laptop
training.

Easypact EXE
Training Code
Objectives
• EasyPacEx
FSR is able to:
Audience Customize & commission EasyPact EXE and undertake
maintenance and troubleshooting operations.
Pre-requisites Maintenance offers covered by this training:
Duration
02 Days
Course Description
Cost:
Language
• English & French • Understand what EasyPact is.
• Fixed and Withdrawable.
• Have an overview of the business model innovation for
EasyPact EXE.
Number of trainees (min & max) • Maintenance and Adaptation policy.
• 3 min to 6 max
Location(s)
• France
Hands on (75%)
requester
• Install adaptation kits.
• Refer to detailed list of materials available • Install on rolling base.
through your single point of contact (if • Rolling base motorisation and interlock operation.
training in the country). (electrical interlock circuit and mechanical operational
interlocks.)
• Installation of spare parts.
training.

EcoStruxure Asset Advisor Preventive–
Temperature & Environmental monitoring training
Training Code
Objectives
After this training the FSR is able to
• Install commission and troubleshoot the Easergy thermal
Audience and environmental monitoring system.
Pre-requisites OnSite Repair, OnSite Preventive *
• Knowledge on MV / LV switchgears - 1
year min FSR.
Duration
02 Days
Course Description
Cost:
Language
• Understands why thermal and environmental monitoring is
• English & French important.
• Understand why sensors location is important
• Knows the principles behind the system (harvesting,
communication…. )
Number of trainees (min & max) • Knows the precautions to take during installation on all
equipment. (Motorpact; Mcset; SM6; PIX; RM6….)
• 3 min to 6 max
Location(s)
• France
Hands on (60%)
Equipment to be made available by • Physically install the sensors (TH110 & CL110) in switchgear
requester environment and install and commission the SMD.
• Refer to detailed list of materials available • Configure and commission the system.
through your single point of contact (if • Replace a faulty sensor, PLC, HMI and ZBRN32
Essential, OnSite Condition Advanced and OnSite Asset
Tools to be brought by the participant Diagnostic you must also attend the corresponding diagnostic
• Laptop training.

EcoStruxure Asset Advisor Preventive–
Com’X 210/510
Training Code
Objectives
After this training the FSR is able to
• Install
Audience • Commission
• Troubleshoot the Com'X unit and connect to the Schneider
cloud.
Pre-requisites
• Modernisation “Excellence” Asset OnSite Repair, OnSite Preventive *
Connect.
• Temperature & Environmental monitoring
training.
Duration
01 Day
Course Description
Cost:
Language
• English & French
• What does the Com'X do.
• Difference between Com'X 210 & 510
• Options
Number of trainees (min & max) • Network structure
• 3 min to 6 max
Location(s)
• France
Hands on (80%)
Equipment to be made available by • Physical installation of Com'X
requester • Replacement of Com'X
• Refer to detailed list of materials available • Hard reboot
through your single point of contact (if • Connect to PC
training in the country). • Config of network
• Config of the system
training.

Minera
Training Code
Objectives
• MINERA
The objective of this training is to train the FSR to Perform
Onsite Maintenance (repair and Preventive) on Minera
Audience distribution transformers so that the FSR can perform
• Maintenance activities on oil immersed distribution
transformers
Pre-requisites • Basic site test for distribution transformer
• Advanced site test for distribution transformer
• N/A
•
Duration
Please contact the training coordinator
Course Description
in your region
Cost:
Language • Transformer product knowledge
• English • Electrical Parameters
• Types of Transformer
• Cooling and Insulation
• Monitoring & Protection Device
• Complex preventive activities with draw-out or disassembly:
Number of trainees (min & max) • Visual, functional and condition checks
• Parts/systems conditioning
• 3 min to 6 max • Testing
• Parts replacement
Location(s)
• France
• Indonesia
Hands on (50%)
Equipment to be made available by • Maintenance activities with draw-out or disassembly:
requester • Visual, functional and condition checks
• Refer to detailed list of materials available • Parts/systems conditioning
through your single point of contact (if • Testing (Insulation resistance measurement, Phase
training in the country). sequence, Transformer turn ratio test, Winding resistance
test)
• Laptop with minimum Windows 7 Essential, OnSite Condition Advanced and OnSite Asset
training.

Gas Insulated Switchgear
GHA; GMA; GMAefficient; WS
Training Code
Objectives
• M00xXX en - Certification FSR is able to:
• Understand intensively structure and function of switchgear
Audience and components
• Schneider Electric FSR • obtain certification level 3 for erection and primary assembly
of switchgear. The participant has to pass a
theoretical/practical test.
Pre-requisites Qualification level 3 is defined as:
• Knowledge on MV / LV switchgears • Participant is able to execute by himself erection of standard
• Electro-mechanical knowledge panels under normal site conditions. Additionally participant
• Familiar with SPEED (Spare parts Explorer will be able to do the standard commissioning (primary) in
for Electrical Distribution) accordance with definitions of the service reference unit.
• Electrical Safety training.
Duration
Variable
Course Description
Theory + Hands on:
Cost:
• Structure and function of the gas-isolated switchgear, the
components and design features
Pricing Policy • Structure and the operational principle of disconnector,
Contact Mr. Martin Haas – earthing switch, drive mechanism, circuit-breaker and
Language interlocking system
martin.haas@schneider-electric.com
• Intensive practical exercises for the assembling, operation,
• English & German testing and trouble shooting
• SF6 handling according to highest environmental standards
(see European self regulation of electrical industry)
• Applicable safety instructions
Number of trainees (min & max) • Learn how to interpret test and measurement results
• 3 min to 6 max
Location(s)
• Germany

requester

• Laptop

E&P - Diagnosis
ProDiag Breaker
Training Code
Objectives
• ProBreaker
FSR is able to:
• Perform Diagnosis on MV / LV Breakers according to
Audience Schneider Electric operational instructions and
• Schneider Electric FSR recommendations
• Analyze the performance of MV / LV circuit breakers,
Pre-requisites according to acceptation criteria.
• Using IBSuite software according to the • Make recommendations for the necessary corrective actions
maintenance license (maintenance, repair or replacement)
• Knowledge on MV / LV switchgears .
• Able to perform maintenance level 4 on
MV / LV circuit breakers or MV contactors.
Duration
• Initial core training 1.5 Days Course Description
• + additional days depending of breaker type.
• + 01 day coaching on customer site (recommended)
Theory (50 %):
Cost:
Pricing Policy • Offer presentation
• Safety process to access at MV breaker
Language • System Earthing Lock & Interlock
• English • Diagnosis scope
• French • Operating principle
• Spanish • Job creation using IBSuite
• Manufacturer maintenance solutions
• Analysis of the data
Number of trainees (min & max) • Recommendations for corrective actions according to
• 3 min to 6 max Schneider Electric policy
• Schneider Electric Report generation
Location(s)
• Local Services Center Office
(Theorical part)
• Local Services Center Workshop Hands on (50%)
(Hands on part)
• Process application
Equipment to be made available by • Measurement and test with MV circuit breaker equipment.
requester • Data collection
• VDiag5 test box(1 for 3 participants) – • Evaluate the performance of MV circuit breaker through
Auxilary power – Prodiag kit breakers manufacturer acceptation criteria
• Breakers equipments. • Apply recommended maintenance solution with dedicated
tools and products according to Schneider Electric policy
Tools to be brought by the participant • Analysis of the results
• Laptop with upgraded IBSuite version • Report generation
• EPI
• Personal tool box.

E&P - Diagnosis
ProDiag Trip unit
Training Code
Objectives
• ProTriUnit
FSR is able to :
Audience • Perform Diagnosis on LV Trip unit regarding Schneider
• Schneider Electric FSR electric operational instructions and recommendations
• Analyze the performance of the Trip Unit functions, on de-
energized low voltage circuit breakers, according to
Pre-requisites
• Using IBSuite software according to protection settings
maintenance license • Make recommendations for the necessary corrective actions
• Knowledge on LV trip unit equipment (maintenance, repair or replacement) on LV trip unit.
• Knowledge on low voltage Schneider
breakers
Duration
• 02 Days Course Description
+ 01 day coaching at customer site
(recommended)
Cost:
• Offer presentation
Language
• Safety process to access at Trip Unit
• English • System Earthing Lock & Interlock
• French • Diagnosis scope
• Spanish • Operating principle
• Job creation using IBSuite
Number of trainees (min & max) • Manufacturer maintenance solutions
• 3 min to 6 max • Recommendations for corrective actions according to
Schneider Electric policy
Location(s) • Schneider Electric Report generation
(Theorical part)
• Local Services Center Workshop
(Hands on part)
Hands on (50%)
Equipment to be made available by • Process application
requester • Measurement and test with low voltage equipment
• FFTK, Magic Box and NSX test boxes(1 • Data collection
for 3 participants) – LV breakers with trip • Analysis of the data
unit. • Evaluate the performance of LV Trip unit through
manufacturer acceptation criteria
• Apply recommended maintenance solutions with dedicated
Tools to be brought by the participant tools and products according to Schneider Electric policy
• Analysis of the results
• Laptop with upgraded IBSuite version
• Report generation
• EPI

E&P - Diagnosis
ProSelect to ProDiag Trip unit Migration
Training Code
Objectives
• ProTripMig
FSR is able to :
• Perform diagnosis on LV Trip unit according to Schneider
Audience electric operational instructions and recommendations
• Schneider Electric FSR • Analyze the performance of the Trip Unit functions, on de-
energized low voltage circuit breakers, according to
Pre-requisites protection settings.
• Using IBSuite software according to maintenance • Make recommendations for the necessary corrective actions
license (maintenance, repair or replacement) on LV trip unit
• Knowledge on LV trip unit equipment
• Knowledge on low voltage Schneider breakers
• Electrical Satefy training
• Trained on Pro-Select Stand Alone within the last 3
years
Duration
• 0.5 Days
Course Description
Cost:
Pricing Policy Theory (100 %): Webinar
Language
• English • Safety process to access at Trip Unit
Number of trainees (min & max) • Schneider Report generation
• 3 min to 6 max
Location(s)
• Webex
Hands on (0%)
Equipment to be made available by • Refer to the ProDiag Trip Unit training
requester


E&P - Diagnosis
ProDiag MV Relay
Training Code
Objectives
• ProMVRelay
FSR is able to :
• Perform Diagnosis on MV protection relay according to
Audience Schneider Electric operational instructions and
• Schneider Electric FSR recommendations
• Analyze the performance of MV Relay protection functions,
Pre-requisites on de-energized MV circuit breakers, according to protection
• Using IBSuite software according to settings
maintenance license • Make recommendations for the necessary corrective actions
• Knowledge on MV Relay equipment and
associated software (S1 Studio / SFT 2841)
• Knowledge on MV switchgears
Duration
• 02 Days
Course Description
Cost:
Language
• Safety process to access at MV Relay
• Operating principle
(Theorical part)
(Hands on part)
requester • Measurement and test upon MV Relay .
• MV Relays (1 for 2 participants) – Auxilary • Data collection
power – 3 phases injection test box. • Analysis of the data
• Evaluate the performance of MV Relay through
manufacturer acceptance criteria
• Apply recommended maintenance solutions with dedicated
• EPI
• Personal tool box relevant for MV Relay.

E&P - Diagnosis
ProDiag Fuse
Training Code
Objectives
• ProFuse
FSR is able to :
• Perform Diagnosis on MV Fuses according to Schneider
Audience Electric operational instructions and recommendations
• Schneider Electric FSR • Analyze the performance of MV Fuses according to
acceptation criteria.
Pre-requisites • Make recommendations for corrective actions
• Using IBSuite software according to
maintenance license
• Knowledge on MV Fuse applications
• Knowledge on Schneider MV equipment using
fuses such as QM / CRM / Motorstart etc
Duration
• 01 Day
Course Description
Cost:
Language
• Safety process to access at MV fuses
(Theorical part)
(Hands on part)
requester • Measurement of internal resistance by Micrometer
• Micrometer • Data collection
• Range of Fuses according to ProDiag • Analysis of the data
scope • Evaluate the performance of MV Fuses through
manufacturer acceptation criteria
• Apply recommended maintenance solution with dedicated
• EPI

E&P - Diagnosis
ProDiag Corona
Training Code
Objectives
• ProCorona
FSR is to able to :
• Perform Partial Discharge Diagnosis on switchgears
Audience equipment according to ProDiag Corona Scope.
• Schneider Electric FSR • Analyse the performance of equipment regarding partial
discharge degradation.
Pre-requisites • Make recommendations for the necessary correctives
actions (maintenance, repair or replacement) according to
• Using IBSuite software according to
maintenance license Schneider Policy
• Knowledge on MV switchgears.
• Able to perform maintenance level 4 on MV
switchgear
• MV Electrical Safety training
Duration
• 2 Days
Course Description
• (1day coaching on energized MV
switchgear recommended)
Cost:
Language
• Safety awareness
• English • Diagnosis scope
• French • Process application
• Spanish • Job creation using IBSuite
Number of trainees (min & max) • Manufacturer maintenance solutions and recommendations
according to Schneider policy
• 3 min to 6 max • Schneider Report generation
Location(s)
(Theorical part)
• MV substation in Local Service Center
Workshop or customer site Hands on (50%)
(Hands on part)
requester • Data collection
• Procorona Test Kit • Analysis of the data
• Access to power substation for practice • Evaluate the performance of equipment
• Apply recommended maintenance solution with dedicated
tools and products according to Schneider Electric policy
Tools to be brought by the participant • Report generation
• Laptop with upgraded IBSuite including
maintenance license
• EPI

Energy Automation
MV Relays
Sepam, MiCOM, VAMP
E-Learning – How to Videos

Register at:
https://industrialtraining.schneiderelectric.com/plantstruxure/energyautomationtraining
Course Description
Product Reference Course Objective Days
EasergyMiCOM02 Learn how to modify a parameter from HMI on MiCOM protection relays?
EasergyMiCOM03 Learn to set Easergy MiCOM P40 protection relay to trip?
EasergyMiCOM04 Learn to configure GOOSE publishing and subscribing in Easergy MiCOM P40 protection relays?
MiCOM 0.5
EasergyMiCOM05 Learn to install Easergy Studio and datamodels?
EasergyMiCOM06 Learn to work with Easergy Studio in offline mode?
EasergyMiCOM07 Learn to work with Easergy Studio in online mode?
SEP07 Sepam Protection relays Technical Overview

SEP08 Learn how to create an IEC 61850 configuration file and upload it to ACE850 module?
SEP09 Learn how to create a GOOSE subscription in CET850?
SEP10 Learn how to connect and configure ACE850?
Sepam 0.5
SEP11 Learn how to create a Logipam logic with SFT 2885?
SEP12 Learn how to install SFT2841?
SEP13 Learn how to connect to Sepam using ELAN network?
SEP14 Learn how to set an overcurrent function in Sepam?
VAMP02 Learn how to install VAMPSET?

VAMP 0.5
VAMP03 Learn how to setup Feeder Protection Relay (typical example)?

Energy Automation
MV Relays
Sepam, MiCOM, VAMP
Classroom training (Advanced)

For basic functions and to understand how to operate the relays go through the e-learning mentioned in another
page.
Date, place & price:
Contact : global-automation-training@schneider-electric.com
Course Description
Product Reference Prerequisite Course Description Days
• Good knowledge of Electrical substations • Operate and maintain MiCOM P22x and P24x motor
MiCOM121 2
• Good knowledge of motor protection principles protection relay
• Good knowledge of Electrical substations
• Operate and maintain MiCOM P92x voltage and
MiCOM125 • Good knowledge of voltage and frequency 1-3
frequency protection relay
protection principles
• Operate and maintain MiCOM P13x feeder protection
MiCOM129 • Good knowledge of Electrical substations 3
relay
• Good knowledge of electrical substations
• Operate and maintain MiCOM P12x and P14x
MiCOM120 • Good knowledge of overcurent and feeder 2
overcurrent and protection relay
MiCOM protection principles
• Give a comprehensive overview of selected MiCOM Px20
and Px40 relays
MiCOM002 2
• Give detail insight into the MiCOM support software,
MiCOM S1 Studio
• Give a comprehensive overview of selected MiCOM Px30
relays
• Give detail insight into the MiCOM support software,
MiCOM004 2
MiCOM S1 Studio
• Detail the relay construction, application, programming
and communication.
• Implement, use and commission Sepam 20, 40 and 80 •

SEP01 4
Know each Sepam serie in detail
• Know the advanced features of Sepam 60
• Use and Implement Sepam 60
SEP05 SEP01 3
• Use control logic
Sepam • Create and customize the mimic editor
• Know the advanced features of Sepam 80
• Use and Implement advanced functions of Sepam 80
SEP02 SEP01 • Use advanced control logic 3
• Create examples of control logic with Logipam software
• Create and customize the mimic editor
• To introduce new user to the HMI of the protection relay

VAMP06 0.25
series Vamp 50, Vamp 200, Vamp 300 series
• To introduce new user to VAMPSET configuration
VAMP VAMP11 0.25
software for VAMP protection relays
• To be able to set a feeder protection scheme with VAMP
VAMP03 Basic understanding of Power Networks 1
protections relays and generate faults to test this solution
Note: The above mentioned trainings are the recommended trainings on MV Relays. For other trainings or further
information please contact the mail id: global-automation-training@schneider-electric.com

E&P – MPS Walkthrough Audit & IB2Diag Administration
MPS Walk through
Training Code
Objectives
• MPSWalkTh FSR training:
• Understand MPS walkthrough offer and learn how to execute
Audience an high level one day audit of electrical installations using
• Schneider Electric FSR the IB2Diag application and prepare a report to propose
• Schneider Electric IB2Diag Administrators Modernization, Performance and Safety recommendation.
Pre-requisites Admin training:

• Perform the role of administrator for IB2Diag application.
• 5 years field experience.
• Received mail from admin with log-in Local Admin training:
and password. • Perform the role of administrator for IB2Diag application in a
language other than English.
Duration
• Less than 0.5 days
Course Description
Theory (50 %):
Cost: FSR training:
• N/A
Please refer to the Global Field Service • How to download the IB2Diag app from the Schneider App store.
Pricing Policy • How to download a customer site to the mobile.
• How to execute an audit (building site, substations, switchboards,
Language products, etc) using the IB2Diag app and upload the preliminary
• English report to the web.
• How to create, tidy up and save the reports on the web server for
further actions.
Admin training: FSR training + :

Number of trainees (min & max) • How to create a user
• How to load BFO accounts
• N/A • Understand the cultures and user labels, labels and expertise files.
Location(s) Local Admin training: Admin training +

• Understand how a local administrator manage data for language
• My Learning Link other than English.
Hands on (50%)
FSR training:
Equipment to be made available by • Download the app in your mobile device.
• Download the test site to your mobile device.
requester • Build the site and substations in the app on the mobile device.
• N/A • Add details of electrical equipment and enter observations, risks
and recommendations.
• Check preliminary reports and upload site to web.
• Export, tidy-up, save and upload the reports.
Admin training: FSR training + :

Tools to be brought by the participant • Create a user
• Load BFO accounts
• Smart Phone / Tablet • Check-out cultures, user labels, labels and expertise files.
Local Admin training: Admin training +

• Check-out files for translation to local language

Industry
Machine Solutions (MSOL) Services Training Offer
The FSR training contents (both legacy and new offers) on Machine Solutions products are
now available.

Industry
Industrial Control & Drives (IC&D) Services Training Offer
Access to the Drive training portal :
https://spiceportal.schneider-electric.com/web/ic-d/drives-training2

Practical Information GFS - Kolding
Location address
Schneider Electric
Silcon Allé 1
6000 Kolding, Denmark [ITD Training Centre]
Training times
First training day – regardless of day of the week: 10:00 – 16:00
Every following training day: 09:00 – 16:00
Booking details
1. Log into the STAR booking tool: http://emeaservicetraining/PlanningWebSCH/Modules/index.php
2. Username = your SESA number
3. Password = your SESA number
STAR portal is dedicated to Service Operations Managers. For any access request or assistance for
booking, please contact your Singe Point of Contact (refer to page 10)
Booking conditions
Seats are allocated on the "first come, first served" principle. You can register a maximum of 2 FSEs per
correspondent, subsequent registrations will go on the waiting list.
For safety reasons, we limit the number of participants to 6 for trainings with practical hands-on
The training centres receive the right to cancel any training course due to insufficient number of trainees at
least two weeks before the training is scheduled and the right to add or postpone a training course if
necessary.
· Cancellations must be received minimum 8 days before the first day of the training course in question.
· Later notification will result in cancellation fees equivalent to the full price of the training course.
· If a participant fails to show up for training, his/her training history will be shown, as No Show and a
report will be sent to participant’s manager. Participant will not be regarded as a priority for the next
course (Schneider Electric Employees Only).
Logistics
Participants are required to arrange their own travels to and from Kolding, arrange their own hotel
reservation and daily transportation between hotel and training location.
All costs must be settled directly and not invoiced to Schneider Electric,
Contact person
Training Coordinator Vivian Lundfold
Email: technical.training.kolding@schneider-electric.com
Phone: 0045 72 19 01 38
Pricing:
Pleaser refer to the Global Field Service pricing policy.
Prices include training material, lunch and refreshments.
Prices do not include hotel accommodation, travel costs, weekend expenses and dinners

Practical Information GFS - Montbonnot
Location address
Schneider Electric
140 avenue Jean KUNTZMANN
38334 ST ISMIER CEDEX (Montbonnot St Martin) [ITD & E&P Training Centre]
Training times
Courses having a higher duration than or equal to 3 days: first day of training - regardless of day of the week:
10:00 – 17:00
Courses lasting 1 to 2 days - regardless of day of the week. will begin at 8:45 am
Booking details
Booking conditions
necessary.
Logistics
Participants are required to arrange their own travels to and from Montbonnot, arrange their own
hotel reservation and daily transportation between hotel and training location.
Contact person
Training Coordinator Ahlem El Hachani – Ben Fredj
Email: technical.training.montbonnot@schneider-electric.com
Phone: +33 4 76183415
Pricing:

Practical Information GFS - Conselve
Location address
Schneider Electric (Uniflair SpA)
Viale della Tecnica 2
35026 Conselve [ITD Training Centre]
Training times
Booking details
1. Log into the STAR booking tool:http://emeaservicetraining/PlanningWebSCH/Modules/index.php
Booking conditions
necessary.
Logistics
Participants are required to arrange their own travels to and from Conselve, arrange their own hotel
All costs must be settled directly and not invoiced to Schneider Electric
Contact person
Phone: 0045 72 19 01 38
Pricing:

Practical Information GFS - Barcelona
Location address
Schneider Electric
AST Modular
Carrer Cotó 1 – 9 (Park Prologis)
08830 Sant Boi De Llobregat (Barcelona) [ITD Training Centre]
Training times
Booking details
Booking conditions
necessary.
Logistics
Participants are required to arrange their own travels to and from Kolding, arrange their own hotel
Contact person
Phone: 0045 72 19 01 38
Pricing:

Practical Information GFS - Abu Dhabi, UAE
Location address
Schneider Electric
Unit 13 Ground Floor, Mussafah M4, Plot 12, Global Business Center
PO Box 29580, Abu Dhabi, United Arab Emirates [E&P Training Centre]
Training times
Daily: 09:00 – 17:00 hrs
Training Days: Sunday - Thursday
Booking details
Country Service Operations Managers to send email to Single Point of Contact with Name and SESA
number. For assistance with booking, please contact your Single Point of Contact (refer to page 10)
Booking conditions
necessary.
Logistics
Participants are required to arrange their own travels to and from Abu Dhabi, arrange their own hotel
All costs must be settled directly and not invoiced to Schneider Electric.
Contact person
Training Coordinator Angeline Koh
E-mail: angeline.koh@schneider-electric.com
Pricing:

Practical Information GFS - Singapore
Location address
Schneider Electric IT Singapore
50 Kallang Avenue
Singapore (3395050) [ITD Training Centre]
Training times
09:30 – 17:30hrs daily
(Except Friday class will commence at 10:00 hours) - Power Training
(Except Thursday class will commence at 10:00 hours) - Cooling Training
Booking details
Country Service Operations Managers to send email to Single Point of Contact with Name and SESA number.
For assistance with booking, please contact your Single Point of Contact (refer to page 10)
Booking conditions
Seats are allocated on the "first come, first served" principle.
You can register a maximum of 2 FSEs per correspondent, subsequent registrations will go on the waiting list.
necessary.
· If a participant fails to show up for training, his/her training history will be shown, as No Show and a report
will be sent to participant’s manager. Participant will not be regarded as a priority for the next course
(Schneider Electric Employees Only).
Logistics
· Participants are required to arrange their own travels to and from the Training Centre and daily transportation between hotel and training
location
· All costs must be settled directly and not invoiced to Schneider Electric Singapore
· Training Prices include training material, lunch and refreshments.
· Training Prices do not include hotel accommodation, travel costs, weekend expenses and dinners
Contact person
Training Contact : Angeline Koh
Email: angeline.koh@schneider-electric.com
Pricing:

Practical Information GFS - Indonesia
Location address
Schneider Electric Cikarang (SEC)
East Jakarta Industrial Park (EJIP), plot 4B no. 1 – 2, Lemah Abang,
Bekasi 17550, West Java, Indonesia [E&P Training Centre]
Training times
Daily: 09:00 – 17:00
Booking details
Booking conditions
necessary.
Logistics
· Participants are required to arrange their own travels to and from the Training Centre and daily transportation between hotel and training
location
· All costs must be settled directly and not invoiced to Schneider Electric Indonesia
Contact person
Pricing:

Practical Information GFS - Zhuhai
Location address
Schneider Electric China
No.5 Chuang Ye West Rd Liangang Industry Park Jin Wan District,
Zhuhai 519045 P.R.China [ITD Training Centre]
Training times
Daily: 09:30 – 17:30hrs daily
Booking details
Booking conditions
necessary.
Logistics
· Participants are required to arrange their own travels to and from the Training Centre, arrange their own hotel reservation and daily
transportation between hotel and training location.
· All costs must be settled directly and not invoiced to Schneider Electric China..
Contact person
Pricing:

Practical Information GFS - São Paulo
Location address
Schneider Electric
Cajamar Industrial Park - Av. Marginal do Ribeirão dos Cristais, 200
- Bairro Jordanésia (Galpão 400)
Cajamar - São Paulo - Brazil
Postal Code 07760-000 [ITD & E&P Training Centre]
Training times
Daily: 09:00 - 18:00
Booking details
Log into: http://tools.schneider-electric.com.br/itb/ use your e-mail and password.

If first time accessing the portal click on "request access" and follow the instructions.
Booking conditions
The training centres receive the right to cancel any training course due to insufficient number of
trainees at least two weeks before the training is scheduled and the right to add or postpone a
training course if necessary.
· Cancellations must be received minimum 8 days before the first day of the training course in
question.
Logistics
Participants are required to arrange their own travels to and from Cajamar, arrange their own hotel
Contact person
Training contact: Andre Takegawa
E-mail: lam.servicetraining@schneider-electric.com
Pone: +55 11 3215-8450/7250/8449
Pricing:

Practical Information GFS - Fort Lauderdale
Location address
Schneider Electric
3330 NW 53RD ST STE 306
Fort Lauderdale, FL 33309 [ITD Training Centre]
Training times
Daily: 09:00 - 18:00
Booking details
Log into: http://tools.schneider-electric.com.br/itb/ use your e-mail and password.

If first time accessing the portal click on "request access" and follow the instructions.
Booking conditions
The training centres receive the right to cancel any training course due to insufficient number of
trainees at least two weeks before the training is scheduled and the right to add or postpone a
training course if necessary.
· Cancellations must be received minimum 8 days before the first day of the training course in
question.
Logistics
Participants are required to arrange their own travels to and from Fort Lauderdale, arrange their own
hotel reservation and daily transportation between hotel and training location.
Contact person
Training contact: Andre Takegawa
E-mail: lam.servicetraining@schneider-electric.com
Pone: +55 11 3215-8450/7250/8449
Pricing:
Prices include training material and refreshments.
Prices do not include hotel accommodation, travel costs, weekend expenses, lunches and dinners

Global Field Services Academy – Field Service Sales training

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through training certification & field experience!


GFS Operations Training FSR & CSP Catalogue H1 - 2018 - Rev4

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Global Field Services Academy

November 2017 – H1- 2018

© 2018 Schneider Electric. All rights reserved.

GFS Operation Training Center overview 09

GFS Operation Training Team 10

Training Descriptions - Safety trainings:

Training Descriptions – Soft Skills:

© 2018 Schneider Electric. All rights reserved.

Training Descriptions – Processes & Tools:

Training Descriptions – Software & Data Center:

© 2018 Schneider Electric. All rights reserved.

Training Descriptions – Power:

© 2018 Schneider Electric. All rights reserved.

Training Descriptions – System Engineers:

© 2018 Schneider Electric. All rights reserved.

Training Descriptions – Energy & Partner:

MasterPact NT/NW 118

© 2018 Schneider Electric. All rights reserved.

Global Field Services Academy – Field Service Sales training 160

© 2018 Schneider Electric. All rights reserved.

To be noticed, the new release of this Training Catalogue includes :

Philippe Mauduit, GFS Operations Training Director.

© 2018 Schneider Electric. All rights reserved.

Schneider Electric France Schneider Electric – AST Modular Spain

Location Areas covered (APJ)

Schneider Electric Singapore

Location Areas covered (LAM)

Schneider Electric Brazil

© 2018 Schneider Electric. All rights reserved.

Dominique de Roquefeuil Prashant Kurup

Single points of contact:

Ahlem El Hachani Vivian Lundfold

Angeline Koh André Takegawa

© 2018 Schneider Electric. All rights reserved.

Leonardo Genovez André Takegawa

Alain Del Vecchio

David Nicoll Frederic de Col

Gilles Duclos Bruno Kofoed

T.B.A Joseph Cho

Alain Del Vecchio

© 2018 Schneider Electric. All rights reserved.

Jacques Porchet Eric Orgeolet

Camilo Mendoza Benyamin Subur

Paulo Henrique de Mattos Jon-Paul Bentley

Paul Gonnsen Kenneth Joergensen

© 2018 Schneider Electric. All rights reserved.

FSR & CSP

FSR & CSP

StruxureWare StruxureWare Netbotz &

IT and/or Technology background. Recommendation:

© 2018 Schneider Electric. All rights reserved.

Prerequisites / Certification Path

Certified on Netbotz AND Data

Eco Aisle standard

© 2018 Schneider Electric. All rights reserved.

knowledge within the

FOR LAM & APJ only:

any of the Symmetra SUXA LAM only:

Maint 2 Maint 2 Maint 2

Certified on any of the 1st Upsilon STS &

Symmetra MW (No CSP)

© 2018 Schneider Electric. All rights reserved.

HVAC certified at country