Bpo

what are the rapidly asked questions in BPO industry?
Hcl Wipro VCUSTOMER Hov Wipro 2 2489

tell me tabout recent movie u r seen?tell me about yout college days? tell me about your school
days? tell me about your friends? Spanko Hcl Hcl Hcl Bank Of America 6 3344 hi my name is
syed i have completed my bca 6 yrs back and nw im planning to do mba in usa ?wat should i tell to cover
this gap so that vo will b convinced..plz reply me as soon as possible Genpact 2 1374 why you
choose marketing ? How Do You Cope With Pressure Marry Alex Hcl 7 3024 what is a bpo?
Rel Intellinet Anand Kochar Aegis Gfg Mphasis 10 4564 What is BPO Sector? HCL Hcl Hcl
One Touch What Is Tell About Your Self Hcl Reliance SATYAM 19 12081 what reconsaleshan
5 2356 What is the importance of general insurance in ordinary life? How Do You Get To
Know About Us? 7 4391 What you dreamed yesterday? 7 5681 how do you spent
yesterday? IBM Ibm Daksh Hcl 4 7077 Why did you leave your current Jobs? Teletech Aegis
Sparsh Aegis Dell 30 7801 if i run ls command it will show me the junk output what is problem
and how to resolve it 1 517 Why do you think that we will appoint you? Ibm Infosys None
2805 IBM Cognizant Infosys DELL Infosys CSS Ageis Industry Hcl Hcl 24 23111 How do you
get to know about us? Binary Semantics Limited Maitri Solutions Limited Etc. What Is Company 15 8010
what do you know about customer service?
Some Useful BPO Interview Questions

Last Updated on Saturday, 21 July 2007 09:53 Written by Editor Saturday, 21 July 2007 09:53
Given below are some BPO Interview Questions answer them if you can.:
If You join the company then what is the first thing you want to do , which you were not able to do in ur
previous company ?
why did you want to join the call center?
why do you left your previous job
What is your greatest strength?
where do you see yourself from (Ten or fifteen)years from now?

If u will be the principal of a school what will u can do best for school?
Take Over Means?
What are your biggest weaknesses?
• No Related Post
This entry was posted on Saturday, July 21st, 2007 at 9:53 am and is filed under BPO. You can follow any
responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own
site.
655 Comments
« Previous 1 ... 30 31 32
1. geetha November 29, 2010 at 4:14 am
in the interview they asked me about bpo tat is why you want to work in bpo?
so plz give some information regarding this
2. Nabin shah November 25, 2010 at 5:03 am
Respected Sir,
myself nabin completing my graduation from ignou in 2nd year, nd I want to do job now in BPO
call centre but I don’t know about the question of BPO because I m fresher, can u pls suggest me
some important questions nd answers of BPO interviews. Thank U
3. kruthika November 24, 2010 at 9:52 am
sir i want answers to these questions

f You join the company then what is the first thing you want to do , which you were not able to do
in ur previous company ?
why did you want to join the call center?
why do you left your previous job?
What is your greatest strength?
where do you see yourself from (Ten or fifteen)years from now?

If u will be the principal of a school what will u can do best for school
?
Take Over Means?
What are your biggest weaknesses?
ans also when they ask like tell me about yourself? then how to start and steps .
4. kruthika November 24, 2010 at 9:49 am
hello sir, i want to know that if they ask tell about yourself? how i must start my introduction n
plese send me which sort of question they ask in international call center becuse i wnat to join call
center plese suggest me with answer of every interview question
send me detail ans of each question ask in interview
swapnilsjoshi29
Subject - Interview Question's For Bpo

Hi all,
if anybody is looking out for bpo job[voice process] and require questions and answer's for that.
1) TELL ME SOMETHING ABOUT YOURSELF/ PLEASE INTRODUCE YOURSELF?

[45 sec]
ANS) Name
Age
Home town
Education background (specify year of passing & degree)
Work experience
(Company name
Designation
Year of experience)
Extra circular activities (any specialized)
Hobbies (at least two)
2) HOW ARE YOU AS A PERSON?

ANS) ONE WORD /ONE LINE
3) WHAT YOU HAVE DONE SINCE MORNING? (IMP)

ANS) SPEAK UP ATLEAST FOR 2 MINS
4) WHAT DO YOU KNOW ABOUT BPO’S?
ANS) BPO STANDS FOR BUSINESS PROCESS OUTSOURCING.
THERE ARE TWO KINDS OF BPO’S
1) INBOUND – YOU WILL HAVE TO RECEIVE THE CALLS.
2) OUTBOUND – YOU WILL HAVE TO MAKE THE CALLS.
5) WHY DO YOU WANT TO JOINT A BPO?

ANS) A) FOR BETTER GROWTH /CARRER PROSPECTS
B) FASTEST GROWING INDUSTRY
6) WHERE DO YOU SEE YOURSELF 3 YEARS DOWN THE LINE?

ANS) I SEE MYSELF GROWING WITH THE COMPANY
7) FAMILY BACKGROUND
ANS) DON’T SPECIFY PARENT’S NAME
JUST SPECIFY PROFESSION OF PARENTS & SIBBLING.
WORK PROFILE?
ANS) NAME OF THE ORGANISATION
DATE OF JOINING
JOB RESPONISIBLITY
COMPANY SYNOPSIS
INCREMENT /PROMOTION/ ACHIEVEMENTS
DATE OF RESIGNATION (REASON OF RESIGNATION)
9) WHY DO YOU WANT TO JOIN A BPO (OTHER FIELD /SECTOR)?

ANS) 1) DURING RECESSION PERIOD IT HAS PROVED ITSELF AS THE MOST STABLE
INDUSTRY.
10) SALARY EXPECTATION?

ANS) AS PER THE COMPANY’S NORMS
11) WHAT IF SOME OTHER COMPANY OFFERS YOU MORE THAN US?
ANS) I WANT TO GROW VERTICALLY NOT HORIZONTALLY.
12) ARE YOU COMFORTABLE WORKING IN SHIFTS?

ANS) YES
13) WILL YOU SIGN A BOND?

ANS) YES
14) WHERE YOU WILL BE GOING TO STAY?

ANS) I WILL MANAGE (DON’T DISCUSS YOUR ACCOMATION PROBLEM WITH THE
RECURITER)
15) WHAT DID YOU LEARN IN YOUR LAST JOB?(IMP)
ANS) BE PREPARED WITH YOUR OWN ANSWERS.
16) WHY YOU HAVE LEFT LAST JOB? (IMP)

ANS) BE PREPARED WITH YOUR OWN ANSWERS.
17) DO YOU HAVE ANY ISSUES IN RELOCATING?

ANS) I HAVE NO PROBLEM IN RELOCATING.
1 SPEAK ON ANY TOPIC OF YOUR OWN CHOICE?

POSSIBLE TOPICS-
CURRENT TOPIC,
LAST BOOK READ,
LAST PLACE TRAVELLED,
ANY ARBITARY TOPIC,
YOUR HOME TOWN,
LAST MOVIE WATCHED, ETC.
Do’s & Don’ts
1) Don’t use Myself / use my name is or I am

2) Don’t use I belongs to / natively from / use hometown
3) Don’t use I am this many of age / use I am 24 years old
4) Don’t Complains about previous jobs
5) Never complain about previous employer
6) Don’t use wrong grammar, vocabulary, language
7) Do not say no to the HR
Do not argue with HR
9) Don’t put any constraint like marriage ,exams, or any other
10) Don’t give any answer in monetary terms
11) Weakness
12) Don’t argue on salary
13) Don’t say that you are perusing anything
14) Don’t use this words “Actually , normally, generally , ya “
15) Don’t discuss on date of joining.
pls give me ur feedback
regard's
swapnil
Deepti_Modani
Subject - Re: Interview Question's For Bpo
Good Work !!!!!
hamsanandhini
Subject - Re: Interview Question's For Bpo

hi swapnil
realy it very nice
thanks a lot i am student of mba ..........
u done a grst job yar good
by hams a
SanjanaBalram
Subject - Here are the top 5 call center interview questions and how you must prepare for them:
Here are the top 5 call center interview questions and how you must
prepare for them:
1. Question: Tell us about your previous call center work experience and
describe the manner in which you serviced the customers?
This question may be thrown at you in the middle of the interview and you must
be prepared for it. Before heading for any call center job interview, you must
always review your past work experience and note down the highlights.
Also, call centers look for team players, so focus on the successes you achieved
with a team and talk about the achievements as being part of a team effort, not as
your personal achievements. As far as the customer service part goes, you have to
lay it down straight – tell your prospective employers about how you handled
customers without any fiction thrown in.
2. Question: Are you proficient in using different software? What are your
computer skills?
All call centers use net telephony because it is cheaper than using land lines. Next,
all call centers have a customer database and you must figure out what software
is used for maintaining a customer database across different call centers.
Then there are the log files, which have to be created after every call is answered.
Finally, there are the usual applications such as MS Word, Excel, etc. Figure out all
these software before you go for the interview.
Know to more, plz click here
more at http://www.citehr.com/139780-interview-questions-bpo.html#ixzz18Kvy8gCC
How to Prepare for BPO / Call Center Interview
Get WALK-IN Alert On Your MOBILE Or Send SMS - 'ON Walk-InJobs' to 9870807070
The word “interview” itself makes a person tense and nervous who needs to appear in the interview. It is
normal human behaviour to become confused or get tensed but such things can be overcome with practice,
learning from seniors and elders, through own experience. These days Internet is a rich source of
information. In this preppareinterview.com, you will find questions also along with answers which are
frequently asked and questions pertaining to your requirement. Have a walk through in this site. It will
improve you performance remarkably and infuse a high level of confidence in you. It will make you more
frank and it will develope diplomatic qualities in you too. Overall, it will give an impetus to you
personality development.
The following are some frequently asked questions and answers in an interview. They are just suggestions
feel free to adjust them to your personality and qualifications.
You should have a prepared response to the frequently asked question Tell me about yourself. Your ability
to recite your background in a brief 120-second format is vital to the interview process. The two-minute
bio offers a quick peek into your background, strengths, and career direction.
While every personal bio is unique, the traditional format looks something like this:
1. Begin with a brief remark about your background, such as your schooling, hometown, or other items of
interest.
2. State your most recent employer, job title, and years with the company.
3. Offer one or two sentences about your job responsibilities.
4. Mention one or two special accomplishments in your most recent positions, including skill strengths.
5. Refer to prior positions to indicate career progression.
6. Indicate career goals.

Rehearse your 2-minute bio until it flows naturally according to the guidelines above.
WHY SHOULD WE HIRE YOU?
The employer wants to hear your interpretation of the important aspects of the job. If you spend your
interview for a retail sales position extolling your virtues as a computer expert you aren't likely to
convince the interviewer that you have the skills needed to sell merchandise.
This is an opportunity question: an opportunity to tell how well your skills match the company's needs. If
the search is for a super salesperson, tell how well you have honed your skills in persuasion,
communication, and perseverance. Give an example of a time that you made a successful sale, or that you
convinced someone to do something, or when tenacity paid off.
WHY DO YOU WANT TO WORK FOR OUR COMPANY?
This is where your research of the company comes in. In today's world of instant information, we can no
longer get away with going into an interview without first having researched the company. The company
in turn wants to know if you have done your homework.
This question allows you to show off the research you have done on the organization. Tell the interviewer
you like the company's size, location, aggressive market stance, competitive thinking and creative
business policies. It is perfectly acceptable to admit that you looked up the company on the Internet or in
the reference section of the library. This shows that you know how to find answers to questions and arm
yourself with information.
WHERE DO YOU SEE YOURSELF IN 5 YEARS?
Occasionally an interviewer unearths some important information regarding a potential employee's

longevity by asking this question. If you plan to go to graduate school, take a vacation tour, or move to a
distant state, do not mention these plans to the interviewer under any circumstances. You will be
considered a hiring risk no matter how strong your skills.
Remember that the main concern throughout the interview is to fill the open position with someone who
will be successful in it. Say something like, First, I'd like to gain a solid foundation in the position you are
considering me for, so that I am effective and successful in it. I'm sure that as I continue to grow, there
will be opportunities within the company to offer me upward professional growth and new challenges.
WHAT ARE YOUR GREATEST WEAKNESSES?
It is unlikely that most interviewers are straining their ears to hear your list of weaknesses. They simply
want to see how you handle the question.
Some job candidates can get away with an answer like, While I certainly have weaknesses, I don't believe
I have any that are significant to the position. As you've described the position to me, I think it would
allow me to call upon my strengths.
If you don't feel you could pull that off, name a weakness that is first, not closely related to the position
for which you are interviewing, and second, a technical skill that you can easily learn rather than a
shortcoming in your personality, which is very difficult to change. Then tell the interviewer how you are
working to improve your weak spot.
TELL ME ABOUT A PROBLEM YOU'VE FACED AND HOW YOU HANDLED IT
They want to assess your analytical skills as well as your ability to relate a delicate situation with tact and
diplomacy.
To prevent yourself from stumbling and fumbling for a good response, prepare one before you set foot in
the interview. Your answer should involve a clear presentation of the problem, the steps you took to
correct the problem, and the results of your actions. Remember to keep it to less than two minutes.
WHAT ARE YOUR GREATEST STRENGTHS?
The interviewer is hoping to hear that your strengths match the needs of the job. He or she also wants to
know how you present yourself and will watch warily for overconfidence, boastfulness, dishonesty, and
lack of assertiveness.
This is an opportunity to highlight your strong points, so make the most of it. Speak of one or two
strengths and then offer examples of how you have used these strengths.
WHAT INTERESTS YOU MOST ABOUT THIS JOB?
The interviewer is looking for your areas of enthusiasm “ where you will put the most energy into the job.
Make sure your strong areas match the needs of the company's needs.
Answer this question with a question. Ask the interviewer to clarify the position for you before you
answer, so that I can be sure not miss any key aspects of the job. Then match your interest areas with the
key components of the job.
Help Desk Interview Questions and Answers: IT, Computer and

Analyst
Posted on October 10th, 2009 in Customer Service Job Interview Tips
The general responsibility of the help desk personnel is to provide customer support services on the
company platforms.
He or she should troubleshoot technical problems and provide solutions to customers.
If you are applying for this position, you may have an experience on diagnosing and resolving technical
issues using standard help desk procedures and tracking applications. You should also keep up with
system information knowledge and updates.
Therefore, one has to have a working knowledge of fundamental operations of relevant software,
hardware and other products.
This article provides help desk support interview questions for : IT support, computer support and help
desk analyst. The article also provides general questions.
After reading this article, refer to the call center job interview and customer service job interview articles.
Help desk job: interview questions for help desk

General
• How did you hear about our products and company?
• Do you use any of our products or similar products/competitors?
• Would you say that you are hands on type of person?
• What is your expected period for an average call?
• Have you ever dealt with service and warranty centers?
Behavioral
• How would you describe your interpersonal communication skills?
• Have you ever had to deal with an extremely difficult customer/caller? How did you handle the
situation? What do you do to de-stress?
• Have you ever been unable to help a customer or diagnose their technical problem? What did you do?
Was it because you did not have the right knowledge to solve the problem or issue?
• Have you ever had a customer get very angry ? How did you handle the situation?
• Have you ever not been able to solve an help desk call?
• If the customer is requiring knowledge of a product you do not have, how would you react?
• Would you describe yourself as organized?
• Have you ever felt a call was taking too long, and what did you do?
Team
• How do you work as part of an help desk team to solve a problem?
• Do you solve problems better as a team member or individually?
• Can you describe a time when you worked with other help desk personnel to solve a problem or issue
for a customer? Was it satisfying for you to be a part of that team?
• How do you work with other team members?
Answering the above questions:

Basic problem solving and the ability to overcome and handle a stressful customer or situation will
highlight your skills.
Most of these questions will focus on how self-motivated you are. In this area, you will be dealing with
customers on a personal basis.
Therefore, not only your technical knowledge is important, but also your customer service skills – helping
a customer whatever the situation could be.
Past situations in which you were successful should be prepared and practiced giving strengths to your
problem solving skills.
Technical Support Help Desk Interview Questions
Refer to the article technical support interview questions and answers.
IT help desk interview questions and Computer Help Desk

Questions
• What IT help desk tools have you used in the past?
• What types of software applications and networking programs tools do you use? Can you list different
IT products and your knowledge of these?
• Have you ever been responsible for maintaining a network setting? What was the base size, and
expectations?
• Describe your IT trouble shooting procedure?
• What programs have you used to log and date calls?
• Describe you experience in: firewalls, spy ware detection and virus ware implementation.
• Describe your knowledge in: PC hardware and operating systems.
Answering these questions:

If you are applying for these help desk positions, you may have deep IT and computer knowledge – you
must have mastered your skills on many products.
Therefore, you want to display that there is no given situation too complicated.
You should present not only your knowledge of certain operating systems and IT products, but also your
trouble shooting abilities must be on a ground level.
Help Desk Analyst Interview Questions

• How have you built knowledge of products and services?
• What type of process discipline do you use?
• What communicating and networking systems are you familiar with?
• Have you ever used SAP or similar system?
• How do you manage and organize several departments? How do you monitor these departments?
• What type of systems development skills do you possess?
• What are your administration practices?
• What may be some issues you may perceive could cause possible calls by end users/ customers?
• What steps do you take when taking a delicate call like – the caller is concerned with their warranty or
asking for a return or refund?
• Are you familiar with service manuals/schematics and how do you use them?
• What if a warranty period pasts and a customer decide to turn down your support?
• Do you believe a customer could cause damage to a product and expect the company to fix or replace
it? How would you handle this situation?
• What is your ability to self-learn?
Answer:
The help desk analyst is the specialist on issue concerning the help desk performance – beyond the help
desk the analyst supports any given situation.
Additionally, one may be required to provide training to help desk employees in various sub areas of the
company.
Therefore, you want to be able to demonstrate your leadership and teaching skills with your answers.
Being prepared for any situation and a diverse knowledge of Help Desk practices will be very important.
Make sure you have certifications and proof of any classes or programs you have attended in your
portfolio.
Understanding the basic need of the jobs listed above will play a key role in landing this type of position.
Call Center & BPO Interview Questions

Filed Under Questions & Answers for Job Seekers
• Why do you want a career in the BPO sector?

o Telling your interviewer that you need the money or that you love the fast-and -easy BPO
culture is a complete no no. There are other ways of convincing your employer to hire you.
Think about personality traits that make you suitable for this job. On the other hand, you
should have correct information about the growth rate and the size of the BPO industry.
Quoting these make you look serious, knowledgeable and professional.
o You can come up with an answer like -”I would like to pursue a job in this sector since this
is an industry that is growing very fast. According to this year’s Financial Times Report on
the Indian Industry, the size of the BPO industry is around $ XX billion and it is growing at
a rate of XX per cent. Not only this, I also feel that I have a personality that is well suited
to this industry, since I love interacting with people and have great communication skills.
I fell that I can utilize my potential to maximum in this industry while boosting
and enhancing my skills and expertise at the same time. Moreover, it is a steady and a
constant job. I fell that I will definitely prove to be an asset for any company as I can easily
adapt to any ambience and make sure that it does not hinder my creative skills and abilities.
I can easily work in a team.”
• Will you be comfortable working in different shifts?

o Yes, I can.
I might have difficulties at the beginning, but I am sure that my body will
easily adjust to working at odd hours. Staying up throughout the nights is not a problem for
me.” You can take this as an opportunity to talk about how well suited for the job you are
by saying things like—
 I am enthusiastic and energetic about my work.

 I am very proficient and hard working.
 I can work efficiently and with the same amount of zeal and energy at any time in
the day.
 I can strive hard to achieve my goals and at the same time manage other aspects of
the job.
o One thing to keep in mind while praising yourself is to avoid the use of superlatives like
‘extremely’ hardworking, the ‘best’ at xyz, the ‘most’ efficient etcetra. Selling yourself is
good, but the subtler the trumpeting, the better it is.
• Are you confident of your communicative skills in convincing people?
o Point number one—please do not answer in negative to this question—even if you are an
absolute failure at convincing people to do anything. The answer has to be—”Yes, I think I
can easily convince people.” Then tell them how you convince people. Reading up on this
aspect will help not only frame a good response to this question, but will also help you in
doing your job better.
• Which one do you think –web or voice –suits your qualifications better?
o If you are inclined towards one aspect, either web or voice, then there is no harm in telling
your employer about your preference. They generally have enough vacancies in both and
will hire you if you are good, irrespective of what you say here. Just make sure that you
have a good reason for choosing one over the other.
Technical Support Interview Questions and Answers

Working knowledge of the product features and its maintenance may hint towards possible role playing
scenarios that the employer may ask.
You want to prepare for possible questions in order to present your confidence in a stressful type setting
and pass the job interview.
This article provides interview questions for technical support positions; it also provides tips on answering
these questions.
You may also be interested in reading the articles – help desk interview, call center interview and
customer service interview.
Technical Support: Job Interview Questions for Technical

Support
The general questions are as follows:
• What is your basic technical experience and qualifications?
• What technical skills do you possess that would benefit our company?
• What do you know about our products and company?

• Have you used any of our products or similar products/competitors?
• Would you say that you are hands-on type of person?
• What is your expected period for an average call?
• Would you be willing to take training or classes to improve your technical skills?
• What steps do you take for solving a technical problem?
• What tools are most helpful to you when trouble shooting and solving a problem?
Answering:
Technical support positions deal with a specific base or model of products. A basic knowledge of the
company’s products and their uses is the key here.
Other than basic hands on knowledge of a product, the willingness to learn as much as you can is required.
Even if you are not familiar with their product, most companies have several training programs available
to those with the desire to learn.
Therefore, you may research the company portfolio for being prepared answering questions on product
maintenance.
For more Interview Questions and answers, refer to the category – Customer Service Job Interview
Questions & Tips.
In the call center industry, one of the most challenging issues is handling different customers – irate
customer, offensive customer and defensive customers.
Therefore, the cal center job interviews focus on your experience/skill facing a given situation – what does
one usually do if ABC..?
The employer is going to look for potential employees whom demonstrate some basic call center skills for
a demanding customer base.
Preparing and practicing your answers to possible interview questions is a key for passing this upcoming
call center interview.
This article provides call center job interview questions, answers and interview tips.
After reading this article, refer to the help desk job interview and customer service job interview articles.
The article is divided to 3 sections: entry level, manager/supervisor and behavioral questions.
Job interview questions for call center & call center interview
answers
Common call center interview questions – entry level questions
• The call center and its function.

• What are the Call Center and Customer Service main objectives?
• How would you maintain customer satisfaction?
• The procedure you should take when speaking with a customer?
• How would you describe your computer skills?

Questions posed in an interview for a call center will not only rely on experience but also the way one
support a customer.
Therefore, the answers should highlight the main goal of a call center which is: to provide an effective
service for a customer in any given situation.
Call Center Supervisor Interview Questions / Call Center Manager Interview

Questions
• Describe your experience as call center manager.

• What were the main goals of your call center team?
• The largest customer base you have dealt with.
• How well do you work as a team manager? Describe you greatest achievements as a leader of a call
center.
• The call center tools and the software application knowledge you possess.
• How many calls in an average day you were responsible for answering.
• Was there an average length or amount of time you were expected to make each call?
• Were you able to maintain x calls in a timely manner?
• Do you have any reports or comments from very satisfied customers?
Answering management interview questions for call center:

For applicants with prior supervisory experience it is of an advantage to supply a small portfolio of
experience with very positive key notes – positive feedbacks from customers and technical experience
should be highlighted.
Therefore, you should give a brief, precise and positive description of your background as a manager of a
call center to support your answers.
You may be interested in reading articles at the management job interview directory.
Behavioral based interview questions and answer for a call center – Customer
service skills
There is no job interview without competency based questions.

Standard questions during a job interview for a call center are on the way one handles tough customers (or
offensive customer) complaints. These questions are aiming to evaluate your customer service
competencies:
• How do you handle an offensive customer? Have you ever experienced a call from a very angry
customer? Can you describe the situation and outcome? Has a customer ever asked for your supervisor?
• What if the customer does not understand your advice? If you have a caller who has trouble
understanding your direction, what would you do?
• Have you ever disconnected a call from an angry customer because you were upset or offended?
• Have you ever not been able to help a customer? Can you please explain?
• Can you give an example of when you went the extra mile for a customer?
• What would you do when you cannot help a customer?
• Have you ever joined with a team member or asked for assistance from a team member to help a
customer?
Call Center Interview: Tips on answering these behavioral questions:

Short stories of past calls will be expected as well as some possible role playing scenarios.
Your answers to these behavioral questions will put across the way you respond to stressful situations.
Therefore, it would be wise to tell about your most positive outcomes during the worst situations. Even if
you have some calls that did not finish positively you can display these as positive learning experiences.
In summing up these types of job interview questions, you should present your call center behavioral
skills on managing these tough situations.
You want the customer give you insight into significant product’s bugs/problems to increase service level.
Remember that the best way to defuse customers is listening to them. Therefore, one should repeat the
problem back getting a “yes – that is the problem” – getting a “yes” track vs. a “no” mindset.
BPO Interview Questions and Answers

Posted on June 17th, 2009 in Customer Service Job Interview Tips
Business Process Outsourcing, BPO, is one of the most lucrative lines of business today. Business process
outsourcing basically means an organization that accepts various processes from other companies and
organizations. The processes can be varied, and a single BPO can provide services to organizations in
completely different lines of business.
For example, a BPO can provide services to a law firm as well as a manufacturing unit, or even an
advertising agency or website.
Of course, the types of processes that a BPO handles are defined according to the experience and talents
of the BPO personnel.
Therefore, an interview for a BPO employee and the related questions and answers are quite complicated.
BPO Interview Tips and BPO interviews Questions & Answers

Here are some simple tips, questions and their answers –
The BPO that you wish to work for

These questions basically depend on the type of business that the BPO caters to. Before going for a BPO
interview, make sure that you have decided which BPO you wish to work for – whether it is voice
oriented or non voice oriented.
Where have you worked before?

Seriously speaking, working in a BPO is quite different from working in a company. In a company,
everyone is working on the same product, assignment and process, while in a BPO the person next to you
would be working on a different process. Many people working in a company take a long time to adapt to
the working cultures of the company and working for a BPO.
What is a BPO?
This question basically checks the awareness of the individual, and also tries to find out whether the
person has really done any kind of homework before applying for the job and appearing for the interview.
BPO stands for Business Process Outsourcing, which basically means the outsourcing of various
business processes.
What is a Call Center?

There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception
exists because call centers maybe one of the very first processes in a company that were openly
outsourced. A call center is basically a company, organization or institution that handles the service
center, or sales center of any company. The call center will either handle the sales or the service of a
company.
Refer to the articles – Call Center Interview and Help Desk Interview Questions at the Customer
service job interview tips category
What are an inbound call center and an outbound call center? What is the difference between the
two?
There is a very logical difference between inbound and outbound call centers. An inbound call center will
only allow a call to be made to the call center while an outbound call center will allow the call to go out of
the office. Inbound call centers are basically call centers that handle companies’ service departments,
while outbound call centers handle the call center’s sales service.
These are just some of the questions that can be asked during a BPO interview.
You can find additional useful information in – customer service interview , team leader interview articles
and in the Frequently asked interview questions category.
Make sure that you are ready and confident when answering these kinds of questions, and many other
questions that you will be asked.
Call Center Interview Questions and Answers: Call Center Interview

Tips
In the call center industry, one of the most challenging issues is handling different customers – irate
customer, offensive customer and defensive customers.
Therefore, the cal center job interviews focus on your experience/skill facing a given situation – what does
one usually do if ABC..?
The employer is going to look for potential employees whom demonstrate some basic call center skills for
a demanding customer base.
Preparing and practicing your answers to possible interview questions is a key for passing this upcoming
call center interview.
This article provides call center job interview questions, answers and interview tips.
After reading this article, refer to the help desk job interview and customer service job interview articles.
The article is divided to 3 sections: entry level, manager/supervisor and behavioral questions.
Job interview questions for call center & call center interview
answers
Common call center interview questions – entry level questions
• The call center and its function.

• What are the Call Center and Customer Service main objectives?
• How would you maintain customer satisfaction?
• The procedure you should take when speaking with a customer?
• How would you describe your computer skills?

Questions posed in an interview for a call center will not only rely on experience but also the way one
support a customer.
Therefore, the answers should highlight the main goal of a call center which is: to provide an effective
service for a customer in any given situation.
Call Center Supervisor Interview Questions / Call Center Manager Interview

Questions
• Describe your experience as call center manager.

• What were the main goals of your call center team?
• The largest customer base you have dealt with.
• How well do you work as a team manager? Describe you greatest achievements as a leader of a call
center.
• The call center tools and the software application knowledge you possess.
• How many calls in an average day you were responsible for answering.
• Was there an average length or amount of time you were expected to make each call?
• Were you able to maintain x calls in a timely manner?
• Do you have any reports or comments from very satisfied customers?
Answering management interview questions for call center:

For applicants with prior supervisory experience it is of an advantage to supply a small portfolio of
experience with very positive key notes – positive feedbacks from customers and technical experience
should be highlighted.
Therefore, you should give a brief, precise and positive description of your background as a manager of a
call center to support your answers.
You may be interested in reading articles at the management job interview directory.
Behavioral based interview questions and answer for a call center – Customer
service skills
There is no job interview without competency based questions.

Standard questions during a job interview for a call center are on the way one handles tough customers (or
offensive customer) complaints. These questions are aiming to evaluate your customer service
competencies:
• How do you handle an offensive customer? Have you ever experienced a call from a very angry
customer? Can you describe the situation and outcome? Has a customer ever asked for your supervisor?
• What if the customer does not understand your advice? If you have a caller who has trouble
understanding your direction, what would you do?
• Have you ever disconnected a call from an angry customer because you were upset or offended?
• Have you ever not been able to help a customer? Can you please explain?
• Can you give an example of when you went the extra mile for a customer?
• What would you do when you cannot help a customer?
• Have you ever joined with a team member or asked for assistance from a team member to help a
customer?
Call Center Interview: Tips on answering these behavioral questions:

Short stories of past calls will be expected as well as some possible role playing scenarios.
Your answers to these behavioral questions will put across the way you respond to stressful situations.
Therefore, it would be wise to tell about your most positive outcomes during the worst situations. Even if
you have some calls that did not finish positively you can display these as positive learning experiences.
In summing up these types of job interview questions, you should present your call center behavioral
skills on managing these tough situations.
You want the customer give you insight into significant product’s bugs/problems to increase service level.
Remember that the best way to defuse customers is listening to them. Therefore, one should repeat the
problem back getting a “yes – that is the problem” – getting a “yes” track vs. a “no” mindset.
Interview Quesions
Below are generic questions often asked at interviews for leading BPO's in India. 24X7.com gives a list of
questions to help prepare for an interview.
• Tell Me About Yourself?

• What Do You Think This Job Entails?
• What Do You Know about this organization?
• What Made You Apply For This Job And Why Do You Want It?
• What Qualities Do You Think You Can Bring To This Job Position?
• How Long Would You Expect To Work For Our Organisation?
• What's Your Greatest Strength?
• What Is Your Biggest Weakness?
• What Interests Do You Have Outside Of Your Work?
• What Type Of Books Or Publications Do You Like?
BPO Companies
India has been gripped by the Business Process Outsourcing (BPO) Industry. The BPO industry thrives on
the "time is money" philosophy fast becoming the preferred option for companies seeking to transfer their
non-core business processes to outsource providers. India's outsourcing industry has marked a consistent
growth over the years emerging as the ultimate job hub for young seekers.
India gradually became the leading choice across the globe for outsourcing services owing to its pool of
young talent, an English speaking work force and services at lower costs. We at 24X7 provide a database
of BPO companies in India for all waiting to jumpstart their careers with leading MNC's.
BPO Types
The Business Process Outsourcing industry handles a broad range of services helping companies and
small businesses focus on their core business and minimize costs. Services ranging from making sales
calls, managing client enquiries to ones like processing mortgage loans, following-up on credit card
collections are various tasks that are effectively done by BPO's saving manpower and training.
BPO's are typically divided into two categories technology and business process usually referred to as
Back office outsourcing and Front office outsourcing. Back office outsourcing mainly comprises internal
business functions such as billing or purchasing whereas front office outsourcing includes customer-
related services such as marketing or tech support.
Types of services being offered by BPO's include:
Customer Support Services: These services manage all matters pertaining to customer queries and
problems providing information round the clock via e-mail, phone or chat.
Technical Support Services: Technical services offer solutions to customers on computer hardware,
software, peripherals and Internet infrastructure including installation and product support, up & running
support, troubleshooting and Usage support.
Telemarketing Services: Telesales and telemarketing outsourcing services also known as outbound
calling attempt to determine potential customers by generating interest in products and services or cross
selling to an existing customer base online.
Data Entry Services / Data Processing Services: Data services offer cost-effective and efficient
assistance in managing data workflow for businesses. The services involve preparing, warehousing,
retrieving and utilizing information for an organization. Information acquired will be converted to an
Internet based data entry.
BPO Culture
India has fast become the preferred destinations for offshore outsourcing leading to a booming and
progressive economy. The BPO industry in India has brought about a phenomenal change in the lifestyle
of the average Indian, predominantly the youth.
Call Centers have not only provided youngsters with employment opportunities but the attractive
remunerations and added perks have helped them keep pace with the demands of modern lifestyles.
The Call Center culture is an inevitable outcome of the unconventional working hours where time zone
difference naturally exist between India and countries like America. The BPO culture has altered the way
Indians have lived for years permeating their social and personal space. The call center is usually bustling
at night when operations are in full swing thus forcing employees to follow a nocturnal lifestyle and
activities appealing to the youth for its revolutionary style of functioning. A call center job necessitates
that workers adopt the western culture so as to identify themselves with their customers leading to a
gradual percolating of the western culture in the environment.
The flips side unravels occupational hazards for employees associated with the BPO industry. The work
entails graveyard shifts which negatively impact an employees health well being and social life. A call
center employee is subject to multiple health ailments such as stress, back pain and as the biorhythm of
the body fluctuates workers become prone to digestive disorders. Moreover, the long and rigorous
working hours leave little room for any social interaction or outings with family or friends.
However, the call center industry has unleashed a lifestyle for the youth which is addictive giving the
Indian youth a taste of independency and freedom a concept usually associated with the Western culture.
Non Profit Bodies Role
Non Profit bodies such as the National Association of Software and Services Companies (NASSCOM),
Confederation of Indian Industries (CII) and associations such as The Business Process Industry
Association of India (BPIAI) constantly work to improve the working conditions in the ITES/BPO
industry. These non profit organizations work jointly with state governments to develop policies which
address employee related rules and ethics. Such organizations are instrumental in holding seminars and
conferences with foreign delegations to provide an opportunity to the BPO and IT industry to gain insight
into employee retention and industry growth.
Non Profit bodies working toward developing and improving the ITES/BPO sector.
• NASSCOM
• CII
BPIAI
The Business Process Industry Association of India (BPIAI), earlier known as the Call Center Association
of India (CCAI) was established in 2001 as a forum for its members to promoting India as the favored BPI
destination in addition to addressing the challenges faced by the Business Process Industry (BPI). The
BPIAI constantly works towards creating networking opportunities for its members through its events and
conferences at the same time addressing issues concerning outsourcing and offshoring comprising BPOs,
Call Centers, Contact Centers, LPOs, KPOs and the like.
The BPIAI Association aims to make India the ideal destination of choice for the Business Process
Industry and serve as a channel for addressing issues concerning the industry. The association devises
standards for infrastructure, security and human resource development for the BPO industry in addition to
providing insights and ideas on technology. On analyzing the challenges faced by the BPO industry the
association voices their concerns to the Government so as to have policies formulated favoring BPO
employees. The BPIAI works to promote the overall retention through studies on people, workforce
metrics, promoting linkages between educational institutions and the industry to tackle issues pertaining to
manpower for this sector.
HR Advice
The booming BPO industry provides immense career opportunities for fresh graduates or those with basic
qualifications and good communication and English language skills. A BPO firm usually performs several
functions offering various career opportunities in legal, HR, quality, marketing, administration including
prospects in contact center telemarketing, customer support, telemarketing, technical support and
multilingual support. India has fast become the hub for outsourcing services as English is widely used and
learnt as a second language across the nation.
The Call centers phenomenon has taken over the young crowd of India by storm, selling the dream of an
independent and luxurious life to the youth. If you are part of the young brigade with a degree, average
English skills and determined to embark on your journey to a promising career in the BPO industry. We
provide expert advice and useful tips to crack your interview with all leading BPO/ITES firms.
As a majority of call centers cater to customer queries from English speaking countries it is imperative to
be able to understand and conform to their language and accent.
English Accent Tips

• Good pronunciation is the ability to accent words correctly and successfully use intonation to
ensure you are understood.
• While watching T.V. observe the mouth movements of native speakers and try to imitate them.
• Pronounce the ending of each word with a focus on "s" and "ed" endings.
• Read out aloud in English for a few minutes each day.
• Listen to English music and start watching English movies.
Remember the following points when preparing for an Interview.
• Reach on time for the interview.

• Call centers do not abide by any specific dress code, however it is recommended to dress
professionally for the interview.
• Evaluate your skills and be prepared to answer all questions clearly and in a crisp voice.
• The interview format will comprise some general questions and others will be specific like your
interests, hobbies and what you like outside of the workplace.
• Consider questions that may arise from your CV and areas which can be explored by the
interviewer.
• Finally do some research about the employer and their area of expertise and services.
Question also Asked @ Answers Views select When goods are returned, how about the Tax collected
on them.? The Buyer or the seller who will bear that / 2 739 what is quality Infosys 5 1520
what is bpo? Concergys 3 3057 what is meant by quality? 2 1488 Tell me
something about your favorite movie? Tell me something about your favorite colour? Tell me what u did
yesterday? This are question which frequently asked by interviewrs,so if you know please post with
correct answers and i rquest you to guys dont make fun of it, it may help anyone who ready this question
to get there jobs. Exel IBM Wipro 6 5544 What is the difference between Domestic and
international call centre What Is The Diffrence Of Dommestic And Internatioanl Call Cnter? What Is
Menig Of Call Center Tell Me Something Abt U Drem What Is Bpo What Is BPO? Ibm
TELEPERFORMENSE 28 11627 what is B.P.O ? Mphasis IBM V Cust Wipro MPhasis Bpo
HCL EXel. Mphasis IBM V Cust Wipro MPhasis Bpo HCL EXel. Mphasis IBM V Cust Wipro MPhasis
Bpo HCL EXel. Mphsis HCL IBM Wipro Mphsis HCL IBM Wipro TATA TATA Serwiz-sol 22 20556
WHAT ARE GROUP DISSCUSSION TOPIC WHICH ARE ASKED IN INTERVIEW Wipro
Vcustmar 10 7154 Technical Interview Questions – Exchange 2003 1. Tell me a bit about the
capabilities of Exchange Server. 2. What are the different Exchange 2003 versions? 3. What's the main
differences between Exchange 5.5 and Exchange 2000/2003? 4. What are the major network infrastructure
for installing Exchange 2003? 5. What is the latest Exchange 2003 Service Pack? Name a few changes in
functionality in that SP. 6. What are the disk considerations when installing Exchange (RAID types,
locations and so on). 7. You got a new HP DL380 (2U) server, dual Xeon, 4GB of RAM, 7 SAS disks, 64-
bit. What do you do next to install Exchange 2003? (you have AD in place) 8. Why not install Exchange
on the same machine as a DC? 9. Are there any other installation considerations? 10. How would you
prepare the AD Schema in advance before installing Exchange? 11. What type or permissions do you need
in order to install the first Exchange server in a forest? In a domain? 12. How would you verify that the
schema was in fact updated? 13. What type of memory optimization changes could you do for Exchange
2003? 14. How would you check your Exchange configuration settings to see if they're right? 15. What
are the Exchange management tools? How and where can you install them? 16. What types of permissions
are configurable for Exchange? 17. How can you grant access for an administrator to access all mailboxes
on a specific server? 18. What is the Send As permission? 19. What other management tools are used to
manage and control Exchange 2003? Name the tools you'd use. 20. What are Exchange Recipient types?
Name 5. 21. You created a mailbox for a user, yet the mailbox does not appear in ESM. Why? 22. You
wanted to change mailbox access permissions for a mailbox, yet you see the SELF permission alone on
the permissions list. Why? 23. What are Query Based Distribution groups? 24. What type of groups would
you use when configuring distribution groups in a multiple domain forest? 25. Name a few configuration
options for Exchange recipients. 26. What's the difference between Exchange 2003 Std. and Ent. editions
when related to storage options and size? 27. Name a few configuration options related to mailbox stores.
28. What are System Public Folders? Where would you find them? 29. How would you plan and
configure Public Folder redundancy? 30. How can you immediately stop PF replication? 31. How can you
prevent PF referral across slow WAN links? 32. What types of PF management tools might you use? 33.
What are the differences between administrative permissions and client permissions in PF? 34. How can
you configure PF replication from the command prompt in Exchange 2003? 35. What are the message
hygiene options you can use natively in Exchange 2003? 36. What are the configuration options in IMF?
37. What are virtual servers? When would you use more than one? 38. Name some of the SMTP Virtual
Server configuration options. 39. What is a Mail Relay? Name a few known mail relay software or
hardware options. 40. What is a Smart Host? Where would you configure it? 41. What are Routing
Groups? When would you use them? 42. What are the types of Connectors you can use in Exchange? 43.
What is the cost option in Exchange connectors? 44. What is the Link State Table? How would you view
it? 45. How would you configure mail transfer security between 2 routing groups? 46. What is the Routing
Group Master? Who holds that role? 47. Explain the configuration steps required to allow Exchange 2003
to send and receive email from the Internet (consider a one-site multiple server scenario). 48. What is
DS2MB? 49. What is Forms Based Authentication? 50. How would you configure OWA's settings on an
Exchange server? 51. What is DSACCESS? 52. What are Recipient Policies? 53. How would you work
with multiple recipient policies? 54. What is the "issue" with trying to remove email addresses added by
recipient policies? How would you fix that? 55. What is the RUS? 56. When would you need to manually
create additional RUS? 57. What are Address Lists? 58. How would you modify the filter properties of
one of the default address lists? 59. How can you create multiple GALs and allow the users to only see the
one related to them? 60. What is a Front End server? In what scenarios would you use one? 61. What type
of authentication is used on the front end servers? 62. When would you use NLB? 63. How would you
achieve incoming mail redundancy? 64. What are the 4 types of Exchange backups? 65. What is the Dial-
Tone server scenario? 66. When would you use offline backup? 67. How do you re-install Exchange on a
server that has crashed but with AD intact? 68. What is the dumpster? 69. What are the e00xxxxx.log
files? 70. What is the e00.chk file? 71. What is circular logging? When would you use it? 72. What's the
difference between online and offline defrag? 73. How would you know if it is time to perform an offline
defrag of your Exchange stores? 74. How would you plan for, and perform the offline defrag? 75. What is
the eseutil command? 76. What is the isinteg command? 77. How would you monitor Exchange's services
and performance? Name 2 or 3 options. 78. Name all the client connection options in Exchange 2003. 79.
What is Direct Push? What are the requirements to run it? 80. How would you remote wipe a PPC? 81.
What are the issues with connecting Outlook from a remote computer to your mailbox? 82. How would
you solve those issues? Name 2 or 3 methods 83. What is RPC over HTTP? What are the requirements to
run it? 84. What is Cached Mode in OL2003/2007? 85. What are the benefits and "issues" when using
cached mode? How would you tackle those issues? 86. What is S/MIME? What are the usage scenarios
for S/MIME? 87. What are the IPSec usage scenarios for Exchange 2003? 88. How do you enable SSL on
OWA? 89. What are the considerations for obtaining a digital certificate for SSL on Exchange? 90. Name
a few 3rd-party CAs. 91. What do you need to consider when using a client-type AV software on an
Exchange server? 92. What are the different clustering options in Exchange 2003? Which one would you
choose and why. Microsoft Ab Goodluck Ibm You Got A New HP DL380 (2U) Server Dual Xeon 4GB Of
RAM 7 SAS Disks 64-bit. What Do You Do Next To Install Exchange 2003? (you Have AD In Place) 3
3480 Give three things that you consider when looking for a job... And why? please do not
include good salary...Thanks. Etelecare 13 6097 For HR Interview in a software company
asked this question. How you can decide a person attitude.By which way can you decide. Call Centre
Satyam Rr Donnely Rr Donnely 15 6228 HOW CAN U SAY TIME IS MONEY. 31 7929
DO U CONSIDER YOURSELF AS A SUCCESSFUL PERSON? AND WHY? Genpact Kochar
13 6762 what are your contributions in order to meet the goals of our company? 5 3645
Describe red color to a blind person
Company >> Convergys >> Interview Questions >> Call Centre AllOther Interview Questions
USA Student Visa F1 Visa Teaching Interview Tourism Hotel AllOther

Interview Questions (1) Questions (1) Interview Questions (1)
Call Centre AllOther Accounting General Engineering AllOther
Interview Questions (54) Interview Questions (1) Interview Questions (1)
Oracle Apps Technical HR Questions Interview
JCL Interview Questions (7)
Interview Questions (14) Questions (2)
Testing AllOther Interview Forms Reports Interview
QTP Interview Questions (2)
Questions (3) Questions (16)
Programming Languages
AllOther Interview Questions
(1)
Back to Questions Page

Question what is quality Rank Answer Posted By
Interview Question Submitted By :: Guest
I also faced this Question!! © ALL Interview .com
Answer it means a perfectness of things or person 0 Saravana
Answer quality means that the wellness of a person or a 0 Rajesh.patchigolla

thing
Answer Accroding to me quality means , whatever you are 0 Shilpa

doing that
should be correct and meaningful using the right
way as
per the company's requirements and can be easliy
understand
by others
Answer Outcome of any operation, checked as per the set 0 Vineet Sasurkar
standard
gives a quality score for that operation.
Answer for me quality is like a person that you love 0 Vanie

because you
nid to do everything to be perfect and show the
importance
of that person....
Question what is bpo? Rank Answer Posted By

Answer bpo stands for Business Process Outsourcing and 0 Sandeep

it have two
process inbound and outbound. In Inbound process
the call
were recied by the customer and in Outbound
Porcess call
were made.
Answer BPO means Business Process Outsourcing. When a 0 Reni Devarajan

company is
migrating or outsourcing some or all of its
processes to
another Country or Business Associate is actually
called as
BPO. Usally in India BPO is Misunderstood as Call
centers.
All the processes including Banking, Insurance,
software
and Medical transcription which we do for the
line of
business from an other country comes under BPO.
The two
types of BPOs are Domestic and MNC BPOs and two
types of
processes are Voice based and Non Voiced
Processes. A
company does Outsourcing mainly for Cost
reduction, Quality
and to get 24*7 service, as u know most of the
employees in
developed countries rarely use to work on
holidays,
nightshift and Over time.
Answer bpo is a buisness process of outsoucing which is 4 Hari Shanker Singh

use to
exchanging data across the world.
Question what is meant by quality? Rank Answer Posted By

Answer Quality as per ISO standard is the totality of 0 Sudheendra

features in
a product or service which will satisfy the
purpose of the
customer / client or the end user.
Answer quality means the service that you are providing 0 Arun Verma
to the
customer that is upto a mark, or it is a up to a
satisfactory level or not. after that you have to
analyse,
is there any quality in your work or not.
Tell me something about your favorite movie? Tell me

something about your favorite colour? Tell me what u did
yesterday? This are question which frequently asked by
Question interviewrs,so if you know please post with correct Rank Answer Posted By
answers and i rquest you to guys dont make fun of it, it
may help anyone who ready this question to get there
jobs.
Interview Question Submitted By :: Anil Naidu
Answer I LIKE ALL THE FAVORITE COLORS. BUT MY FAV COLOR 2 Seri
IS WHITE
RELIEF OUR MIND &OUR NATIONAL ONE PART FLAG COLOR
PEACE AND
TRUTH NESTS BE LIVENESS ETC..U
Answer hi iam neeraj sharma .my favourite movie was 1 Guest

devdas.i like
this mvie very much
Answer my favourite movie is titanic because its a real 0 Vineela

story ,the architecture of the ship is so
good,its ever
green movie ,we can feel their pain ,we can see
how the
people lost their relations in ship accident and
the love
story is beautiful .
my favourite color is blue because it is so
attractive it
freshes my mind we feel happy when we see it.
Answer coming my favorite movie my favorite movie is 0 Bunny

pursuit of
happiness starring will smith.the taking of the
movie is so
good. will smith starts his career with marketing
job, but
by the time he enters into it the product loses
its boom.in
this way way he will come across all the
difficulties in his
life at last he will secure a stable and good
position in
prestigious organization.
Answer Fav Movie

I like to watch english movies mostly romantic
comedies as
they bring out the most beautiful emotions that
we keep
inside which is love and also bcos we keep on
laughing for
the comedies
Fav Colour
My favourite colour would be white becos of its
purity and
cleanliness.
Yesterday i woke up and did my chores and aftr

breakfast i
went out shopping with my friends and had lunch
at the
market. It was so tasty and we all were very
full. After
that we watch a movie n went home. that was how i
spent my
day yesterday
Sponsored Links
Wipro Infotech Hiring for Associate Talent Acquisition
Company Name : Wipro Infotech
Designation : Associate Talent Acquisition - Sourcing
Eligibility :
UG - B.Tech/B.E. - Any Specialization PG - MBA/PGDM - Any Specialization
Experience : 0 - 1 Years
Functional Area : HR/Admin
Location : Bengaluru/Bangalore
Type : IT-Software/ Software Services
Last Date : Walkins
Job Description :
Roles and responsibilities
• Sorcing of quality profiles for various IT Skills

• Responsible for managing the Full recruitment life cycle from understanding the
requirement and furnishing them with relevant profiles
• Identify candidates using different sourcing methodologies like referrals, Job search
portals, internal database and web postings.
• Should be able to build strong referral networks.
• Associating with the vendors for the relevant cvs for the requirements.
• Profile Database Management .
• Setting up interviews with the interview panel .
Company Profile :
Wipro Infotech is the IT Services, Solutions & Products division of the Wipro Limited. For
the year ended March 31, 2008, Wipro Infotech recorded Revenues of Rs 37.46 billion,
representing a growth of 51% YoY. PBIT grew by 46% YoY to Rs 3.12 billion. Services
business contributed 33 % to total Revenues and grew by 47% YoY.With over two
decades of experience, Wipro has stamped its presence on the Indian market and leads
the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia
Pacific and the Middle East. By collaborating with Wipro, organizations garner the power
of tried and tested frameworks, strong domain knowledge, a large pool of certified
technology specialists and best of breed alliances. We bring to market tailor-made,
industry specific solutions that help meet your business challenges while increasing
operational efficiency. We have leveraged our two-decade old expertise and experience
in meeting the IT needs of enterprises that enables us to offer comprehensive IT
solutions that encompass best-of-breed products, best-practice IT services and best-in-
class enterprise solutions.
We help architect, implement and manage the entire IT lifecycle of our customers
through a complete portfolio of IT Services. Our services are backed by over two
decades of experience handling complex integration projects in India and abroad. Multi-
platform expertise, extensive reach and tested delivery mechanisms help us deliver
reliable, high-quality, cost-effective IT services. Our IT services are crowned by in-depth
Consulting Skills that are reinforced by a keen understanding of the key role that
technology plays in enabling business. The Consulting portfolio includes Strategic
Consulting Services, IT Governance & Optimization Consulting, Process Consulting,
career ambitions. You get to traverse a path that is strewn with values, performance,
learning, innovation, quality,
Full Job Description :
Roles & Responsibilities:
* Understanding the Requirements.

* Having meetings with the LMs, Panelists to know the feedback of the candidates and
improve sourcing based on the discussions.
* Posting and sourcing candidates through various - Job sites,social networking sites etc
* Careers
Preliminary screening/short-listing the right qualitative profile against the given
requirement.
* High targets‚
Conduct initialhigher achievements.
HR interview (Telephonic) to check communication Skills, interest
levels, etc.
* Scheduling Technical Interviews and follow up on the feedbacks.
Your career graph needs to reflect a positive growth as you move ahead professionally.
* Coordinating with the Technical Panels and scheduling for Interviews.
Whether you are
at the start or middle of your career‚ Wipro Infotech provides a conducive and stimulating environment to
drive your professional prospects
Candidate must forward in one of thehave
world's largest software :companies.
* Working at Wipro
Good Infotech communication skills
* Interpersonal Skills
* Go Getter
At Wipro Infotech‚ we provide our employees an environment of challenging opportunities that draw on
* Good knowledge on various IT Skills
*
their talents. A professional and
Experience in
collaborative environment further
recruitment is
contributes to the growth of intellectual
desirable
capital in such an informal atmosphere. Here‚ you will play a critical role in delivering solutions that help
businesses
Last perform. With projects from around the globe‚ you will be exposed to domain‚ regional and
Date : Walkins
technology challenges‚ adding to an all-round career experience.
Contact :
Growing leaders
Wipro Infotech
Our belief in identifying and fostering leadership talent has led us to where we are today. That's why we
make lifetime learning and career development an essential part of our corporate goals. Wipro Infotech
reward and recognition programs help us identify the best in you. Our strong culture of learning and
growing nurtures talent into achieving better solutions for our clients' complex business problems.
If you share our vision and would like to be part of our journey please apply through the links below.
To view our available positions click on Current Openings

To send your resume click on Resume Manager
Geographies
Globally spread and occupying a good strategic position‚ Wipro provides solutions across
and delivering services to global giants and all levels of industry.
Learn more
Financial Reports
Wipro Infotech won 42 contracts across Consulting‚ Solutions and Infrastructure
Management in this quarter spanning across India‚ Asia-Pacific and the Middle East.
Learn
Patni Hiring for Manager -Service Line Marketing
Company Name : Patni

Description : Manager -Service Line Marketing
Eligibility :
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Functional Area : Marketing, Advertising, MR, PR
Location : Mumbai, Mumbai Suburbs
Last Date : Walkins
Job Description :
• Own the Go-to-Market plan for the portfolio of IT service viz. Application Development,
Application Maintenance, Application Testing, Enterprise Applications (SAP, Oracle)
Infrastructure Management
• Defining value proposition for IT services in line with the top of the mind business
issues
• Developing service lines in accordance with the opportunities for market penetration
• Creating targeted awareness for the service lines
• Work with solution architects, practice leads, corporate marketing, sales, presales, and
other cross-functional teams to maximize market awareness, and market leadership
• Lead and develop product marketing initiatives including content creation for outbound
marketing campaigns, Website content, product videos,webinars, customer case
studies, and more
• Launch multi-channel campaigns to create demand for the service lines in the target
market
Company Profile :
Patni Computer Systems Ltd. (Patni) (BSE: PATNI COMPUT, NSE: PATNI, NYSE: PTI)
is one of the leading global providers of Information Technology services and business
solutions. Over 15,000 professionals service clients across diverse industries, from 22
sales offices across the Americas, Europe and Asia-Pacific, and 20 Global Delivery
Centers in strategic locations across the world. We have serviced more than 400
FORTUNE 1000 companies, for over two decades. At Patni, we are focused on
optimizing our customers" investments in Information Technology. We help customers
envision and shape their future around the key drivers of technology, productivity and
cost-effectiveness.
Patni delivers high quality, reliable and cost-effective IT services to customers globally.
We provide world-class technology services by constantly exploring and implementing
innovative solutions that drive long-term value to our customers. As industry leaders, we
introduced offshore development centers, pioneered "follow the sun" development and
support frameworks, ensuring compressed delivery timeframes. Today, our solutions
provide strategic advantage to several most-admired organizations in the world. We
have long-standing and vibrant partnerships with over 300 companies across the globe.
• Educational Qualification: B.E. M.B.A.

• Experience: 4-8 years of experience in product marketing or service line marketing with
IT services company.
• Track record of introducing or marketing IT services or software, supported by
customer-facing deliverables such as websites, videos, webinars, blogs, datasheets, etc.
Ability to provide excellent draft content
• Strong analytical skills and passion for analyzing competitors, and market dynamics
• Proactive with self discipline for setting priorities, driving decisions, and getting closure
on outstanding issues
• Metrics-oriented
Dates : Walkins
Contact :
Patni Hiring for Manager -Service Line Marketing
Company Name : Patni
Description : Manager -Service Line Marketing
Eligibility :
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Functional Area : Marketing, Advertising, MR, PR
Location : Mumbai, Mumbai Suburbs
Last Date : Walkins
Job Description :
• Own the Go-to-Market plan for the portfolio of IT service viz. Application Development,
Application Maintenance, Application Testing, Enterprise Applications (SAP, Oracle)
Infrastructure Management
• Defining value proposition for IT services in line with the top of the mind business
issues
• Developing service lines in accordance with the opportunities for market penetration
• Creating targeted awareness for the service lines
• Work with solution architects, practice leads, corporate marketing, sales, presales, and
other cross-functional teams to maximize market awareness, and market leadership
• Lead and develop product marketing initiatives including content creation for outbound
marketing campaigns, Website content, product videos,webinars, customer case
studies, and more
• Launch multi-channel campaigns to create demand for the service lines in the target
market
Company Profile :
Patni Computer Systems Ltd. (Patni) (BSE: PATNI COMPUT, NSE: PATNI, NYSE: PTI)
is one of the leading global providers of Information Technology services and business
solutions. Over 15,000 professionals service clients across diverse industries, from 22
sales offices across the Americas, Europe and Asia-Pacific, and 20 Global Delivery
Centers in strategic locations across the world. We have serviced more than 400
FORTUNE 1000 companies, for over two decades. At Patni, we are focused on
optimizing our customers" investments in Information Technology. We help customers
envision and shape their future around the key drivers of technology, productivity and
cost-effectiveness.
Patni delivers high quality, reliable and cost-effective IT services to customers globally.
We provide world-class technology services by constantly exploring and implementing
innovative solutions that drive long-term value to our customers. As industry leaders, we
introduced offshore development centers, pioneered "follow the sun" development and
support frameworks, ensuring compressed delivery timeframes. Today, our solutions
provide strategic advantage to several most-admired organizations in the world. We
have long-standing and vibrant partnerships with over 300 companies across the globe.
• Educational Qualification: B.E. M.B.A.

• Experience: 4-8 years of experience in product marketing or service line marketing with
IT services company.
• Track record of introducing or marketing IT services or software, supported by
customer-facing deliverables such as websites, videos, webinars, blogs, datasheets, etc.
Ability to provide excellent draft content
• Strong analytical skills and passion for analyzing competitors, and market dynamics
• Proactive with self discipline for setting priorities, driving decisions, and getting closure
on outstanding issues
• Metrics-oriented
Dates : Walkins
Contact :
Patni Computer Systems Ltd
HR Generalist in Serco BPO
Company Name : Serco BPO
Designation : HR Generalist
Functional Area :
Eligibility : Accounts/Tax
UG - Any Graduate - Any Specialization PG - MBA/PGDM - HR/Industrial Relations
Location : Hyderabad / Secunderabad
Type : BPO/ITES
Job Description :
* Design and implement HR polocies

* Performance Appraisals
* Handlign Payrools
* Performance Management
* Handling Skips
Company Profile :
Serco improves the quality and efficiency of essential services that matter to millions of
people around the world.The work we do for national and local governments involves us in
the most important areas of public service, including health, education, transport, science
and defence.Our private sector customers are industry-leading organisations in a wide
variety of markets.We have nearly 50 years' experience of helping our customers achieve
their goals. Many want us to improve their productivity and service quality. Others need us
to support their rapid growth. Government customers face crucial issues such as
economic development, congestion, security and climate change. They value the
innovation and passion we bring to these challenges, and the collaborative, flexible and
imaginative way we work.Serco is a values-led company with a culture and ethos that is at
the heart of everything we do. We give our people real responsibility, allowing them to put
their ideas into practice and to truly make a difference for our customers and the public.
Our approach has made us one of the world's leading service companies and our vision is
to be the world's greatest. Our service ethos means that our customers come back to us
again and again. These long-term relationships help us to meet their changing needs and
to do what we do best...Our products and processes differentiate us from our competitors.
But this goes deeper. The fundamental difference at Serco comes from the unique culture
and values that underpin the way we run the company and the way we behave.We value
working with our customers in a collaborative, flexible and imaginative way. We
understand the principles and passions that motivate public sector managers and we
share their ethos and standards of conduct. We encourage social responsibility and try to
treat people in the way we would wish to be treated.
* HR Generalist
* Should be very strong on creating and implementing HR polocies
* Drive the performance of the assciates
* recruiting and staffing logistics;
* organizational and space planning;
* performance management and improvement systems;
* organization development;
* employment and compliance to regulatory concerns and reporting;
* employee orientation, development, and training;
* policy development and documentation;
* employee relations;
* company-wide committee facilitation;
* company employee communication;
* compensation and benefits administration;
* employee safety, welfare, wellness and health; and
* employee services and counseling.
Contact :
Seenu Arvind Kumar

SERCO BPO
Apply Here
Sponsored Links
TCS Require Admin Assistant - Purchase / Admin Travel

Company Name: Tata Consultancy Services
Designation: Admin Assistant - Purchase / Admin Travel
Eligibility : Any Graduate

Location : Pune
Functional Area: HR / Administration, IR
Experience: 1 - 6 Years
Last Date: Mon - Fri
Job Details :
Job Type: Full Time

Hiring Process: Interview.
Job Description :
Greetings from TCS!!!
We are currently looking out for Admin Assistant - Purchase/ Admin Travel!!!
Exp.: 1 - 7 yrs
Job Location - Pune!!!
Kindly post your Applications if interested in the above Job.
The Details for the opening of Admin - Travel are as follows :
* Should have handled Domestic, International ticketing.

* Visas counselling, Documentation, verifications and follow up.
* Billing, MIS
* Vendor Management
Keywords - Admin, Assistant, Purchase, Travel
Company Profile:
At TCS, we achieve real business results that allow you to transform, and not just
maintain, your operations. Our IT services, business solutions and outsourcing bring
you a level of certainty that no other competitor can match. You will experience your
requirements being met on time, within budget and with high quality; greater
efficiency and responsiveness to your business; and the ability to shift investment to
strategic initiatives rather than tactical functions.
Our Global Network Delivery Model™ is the engine that allows us to provide reliable,
scalable and cost-effective delivery of services and solutions. This time-tested model
has helped us achieve a client satisfaction rating of 89% for meeting quality
expectations and an average project budget variation of just 3%, both figures
ranging far higher than industry standards.
The Details for the opening of Admin Assistant - Purchase are as follows :
* Vendor Management
Exp. - 1 to 5 yrs
Job Location - Pune
Educational Qualifications : B.Sc. / BCA / Diploma holders / BE / BTech / ME /

MTech / MSc / MCA / MCM / MS, BA / PGDIT (2 years full time & approved by
AICTE)
* Special consideration will be given to with 3 years of relevant functional / technical

experience.
* Consistent 50% and above academic records Class X onwards
* Correspondence/Part-time courses will not be considered
* Kindly post your Applications against this job if you are interested.
Dates : Mon - Fri
Contact: Tata Consultancy Services
Apply Now
Era Group Opening for Manager/ Executive
Company Name : Era Group

Designation : Manager/ Executive - Business Development (PEB, Project Sales) - 1
Opening(s)
Eligibility: UG - B.Tech/B.E. - Mechanical PG - MBA/PGDM - Marketing

Experience: 2 - 7 Years
Location : Chennai, Hyderabad / Secunderabad, Indore, Kolkata

Type : Construction/ Engineering/Cement/Metals
Job Details :
1. Managing & achieving sales targets through his zonal team members.
2. Managing the entire EPC project life cycle till execution. Will be a single point of
contact for client.
3. Implementing policy decisions through his zonal Teams.
4. Interaction with various departments for complete coordination, production &
planning activities.
5. Updating training standards for completed marketing & sales Team.
Keywords: business development,marketing,PEB, Project Lifecycle
Company Profile :
ERA GROUP is a multi-faceted engineering, construction and services conglomerate,

well positioned in the fastest growing segments of the economy viz. construction,
infrastructure development, real estate, hospitality & entertainment and pre-engineered
buildings.ERA encompasses four entities offering - Era Infra Engineers (India) Ltd
(earstwhile known as Era Constructions (I) Limited), Era Landmark (India) Ltd.
(earstwhile known as Era Infrastructures (I) Limited) Era E-Zone (India) Ltd. and ERA
BUILDING SYSTEMS Limited (earlier knows as Era Metal Building Systems (I) Ltd.) all of
which represent a synergistic and futuristic business mix. HQ in New Delhi, under the
guidance of its promoter and dedicated human assets of over 1600 employees, Era has
developed a distinctive niche and credible presence in the industry.
Armed with solid experience and track record, a synergistic business model, strong
engineering base, technology driven approach, world class execution & project
management capabilities and robust internal systems enables Era to deliver cost-
competitive and quality projects at record speed. It also collaborates with the best-in-
class to enhance its bandwidth of offerings and increasing its competency in building the
India of tomorrow. The underlying philosophy of Era is to be the first choice in their niche
area through committed focus on quality, innovation, technology, stakeholder growth and
social responsibility.
Eligibility Criteria :
* having good commmunication skills and personality.

* Should have exposure in Project sales of Big EPC Companies.
Contact:
Era Group
C-56/41,
Sector 62,
Noida- 201301
NOIDA,Uttar Pradesh,India 201301

Bpo

Încărcat de

Informații document

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

Bpo

Încărcat de

Drepturi de autor:

Formate disponibile

what are the rapidly asked questions in BPO industry?

Hcl Wipro VCUSTOMER Hov Wipro 2 2489

Some Useful BPO Interview Questions

why did you want to join the call center?

why do you left your previous job

What is your greatest strength?

where do you see yourself from (Ten or fifteen)years from now?

Take Over Means?

What are your biggest weaknesses?

1. geetha November 29, 2010 at 4:14 am

2. Nabin shah November 25, 2010 at 5:03 am

3. kruthika November 24, 2010 at 9:52 am

sir i want answers to these questions

why did you want to join the call center?

why do you left your previous job?

What is your greatest strength?

where do you see yourself from (Ten or fifteen)years from now?

Take Over Means?

What are your biggest weaknesses?

4. kruthika November 24, 2010 at 9:49 am

Subject - Interview Question's For Bpo

1) TELL ME SOMETHING ABOUT YOURSELF/ PLEASE INTRODUCE YOURSELF?

2) HOW ARE YOU AS A PERSON?

3) WHAT YOU HAVE DONE SINCE MORNING? (IMP)

5) WHY DO YOU WANT TO JOINT A BPO?

6) WHERE DO YOU SEE YOURSELF 3 YEARS DOWN THE LINE?

9) WHY DO YOU WANT TO JOIN A BPO (OTHER FIELD /SECTOR)?

10) SALARY EXPECTATION?

12) ARE YOU COMFORTABLE WORKING IN SHIFTS?

13) WILL YOU SIGN A BOND?

14) WHERE YOU WILL BE GOING TO STAY?

16) WHY YOU HAVE LEFT LAST JOB? (IMP)

17) DO YOU HAVE ANY ISSUES IN RELOCATING?

1 SPEAK ON ANY TOPIC OF YOUR OWN CHOICE?

Do’s & Don’ts

1) Don’t use Myself / use my name is or I am

pls give me ur feedback

Subject - Re: Interview Question's For Bpo

Know to more, plz click here

How to Prepare for BPO / Call Center Interview

3. Offer one or two sentences about your job responsibilities.

5. Refer to prior positions to indicate career progression.

6. Indicate career goals.

WHY SHOULD WE HIRE YOU?

WHY DO YOU WANT TO WORK FOR OUR COMPANY?

WHERE DO YOU SEE YOURSELF IN 5 YEARS?

Occasionally an interviewer unearths some important information regarding a potential employee's

WHAT ARE YOUR GREATEST WEAKNESSES?

TELL ME ABOUT A PROBLEM YOU'VE FACED AND HOW YOU HANDLED IT

WHAT ARE YOUR GREATEST STRENGTHS?

WHAT INTERESTS YOU MOST ABOUT THIS JOB?

Help Desk Interview Questions and Answers: IT, Computer and

Help desk job: interview questions for help desk

Answering the above questions:

IT help desk interview questions and Computer Help Desk

Answering these questions:

Help Desk Analyst Interview Questions

Call Center & BPO Interview Questions

• Why do you want a career in the BPO sector?

Quoting these make you look serious, knowledgeable and professional.

• Will you be comfortable working in different shifts?

 I am enthusiastic and energetic about my work.

Technical Support Interview Questions and Answers