Nature of business Which mode of transport yoWhich type of cargoes do yhow many doing business wi
1 2
1 1
1 1
1 1
1 2
1 2
1 2
1 2
1 2
1 2
1 2
1 2
1 2
1 3
1 3
1 1
1 2
1 3
4 2
4 3
4 1
4 1
2 3
2 1
2 1
2 1
2 1
2 2
2 2
2 2
2 1
3 1
3 3
3 2
2 1
2 4
2 1
2 1
2 2
2 2
1 3
1 1
1 3
2 2
2 2
2 3
4 1
2 1
1 1
2 2
1 2
2 1
1 1
2 4
3 3
3 2
2 3
1 2
1 3
1 2
How frequency your shipmevolume of cargo 1 or 2
2 2
1 3
1 3
2 3
2 2
2 4
3 4
3 4
3 2
2 3
4 3
4 4
3 2
2 4
3 3
2 2
3 1
2 1
2 3
3 3
2 2
2 2
2 2
1 1
1 3
1 4
2 1
2 2
4 3
3 3
3 earning of phoenix logis Freight rate quotations are
3 4
1 4
1 3
1 4
3 3
3 4
4 3
4 4
3 5
4 4
3 3
4 4
4 4
4 2
4 5
1 5
2 5
1 3
3 3
4 5
3 4
2 4
2 4
3 5
2 3
4 4
1 3
2 4
3 4
3 4
#REF!
#REF!
#REF!
#REF!
#REF!
6
15
8
1
0
The company assists error free documentation and clearance. The goods are delivered in
4 3
3 4
3 4
3 4
4 4
3 3
3 4
2 4
3 3
2 4
3 3
3 4
3 4
4 5
5 3
3 3
2 3
4 4
4 3
4 3
4 4
3 3
3 4
4 4
4 4
4 4
4 4
4 3
4 5
2 2

1 2
13 16
12 11
4 1
0 0
The goods are sent without any damage and problems (theft).
4
4
3
4
4
3
3
4
5
3
3
4
4
2
3
4
3
3
3
4
3
4
4
3
4
5
4
4
4
2

2
15
11
2
0
The company provide enough staff to handle the shipment
4
2
4
3
3
3
4
3
4
3
2
3
4
5
4
4
4
2
4
3
3
4
4
4
4
4
4
4
3
4

1
17
9
3
0
The company has modern materials handling equipment for shipment.
5
4
4
4
5
4
3
4
5
4
4
4
4
3
4
3
4
2
4
4
3
4
3
3
4
4
4
3
4
3

3
18
8
1
0
The information of the shipment is updated Regularly (shipment status, tracking, etc.)
4
4
3
3
5
3
3
3
4
4
2
3
4
5
4
3
3
5
5
4
3
4
4
4
4
5
3
4
3
4

5
13
11
1
0
The company provides effective online tracking facilities, after shipment.
3
3
3
3
4
3
3
3
5
3
3
3
3
4
4
4
3
3
4
3
4
4
4
4
4
4
4
3
4
2

1
13
15
1
0
The company immediately responds to the customer queries/ complaints.
2
3
3
4
4
2
2
2
4
3
3
2
3
2
4
3
4
4
4
3
4
4
4
5
5
4
4
4
5
2

3
13
7
7
0
The company gives proper pre-alert for all shipment. The company provides on dThe company willing to assi
4 4 3
2 3 4
3 3 2
3 3 3
4 3 4
3 3 3
3 4 4
4 3 3
2 5 5
3 2 4
3 3 2
4 3 4
3 4 3
2 4 5
5 4 2
5 3 3
3 4 3
3 2 5
4 3 4
4 3 4
4 3 4
4 3 4
3 4 4
4 4 3
3 4 4
4 4 4
4 4 4
4 3 4
4 3 5
3 3 2

2 1 4
13 11 14
12 16 8
3 2 4
0 0 0
The company assist all leg The employees are trustwoThe transaction records areThe company gives 24/7 su
3 4
4 5
4 5
3 4
4 5
4 4
4 4
3 4
5 4
3 4
4 4
4 4
4 4
3 4
4 3
4 3
4 4
5 4
4 4
4 5
4 4
4 4
4 5
4 4
4 4
4 5
5 4
5 4
4 4
4 4
4 6
21 22
5 2
0 0
0 0
5 4
5 4
5 4
4 4
5 4
4 4
4 3
4 3
4 4
5 3
3 3
4 3
5 4
4 4
4 4
4 5
3 5
5 3
3 4
4 2
3 2
4 4
4 4
4 4
4 4
4 4
4 4
4 4
4 4
4 2
7 2
19 19
4 6
0 3
0 0
The company fully takes car
The company understands Satisfaction of the Customer will increase the profit.
5 4 4
3 4 4
3 4 4
3 4 4
3 4 4
3 3 4
3 3 4
3 3 4
3 3 3
3 3 3
4 3 5
4 4 3
3 3 4
2 4 4
4 4 5
3 5 4
4 5 3
4 3 5
4 4 4
4 3 4
4 4 3
4 4 4
4 4 4
4 4 4
4 4 4
4 4 4
4 4 4
4 4 3
5 4 2
5 3 3

3 2 3
15 18 19
11 10 7
1 0 1
0 0 0
Customer satisfaction leads to customer retention.
3
5
4
3
4
3
3
3
3
3
4
4
3
4
3
3
4
5
3
4
3
4
4
4
4
4
4
4
4
3

2
15
13
0
0
Satisfaction of the Customer will improve growth of the business.
4
3
3
3
3
4
3
4
2
4
3
5
3
4
4
5
4
5
3
3
3
3
3
3
3
3
3
3
3
2

3
7
18
2
0
Nature of Business No.Of Respondnats Percentage Mode of Transport
Import 18 60 Air
Export 8 26.67 Sea
Both 4 13.33 Both
Total 30 100 Total

No.Of Respondnats

Import
Export
Both
No.Of Respondnats Percentage Products No.Of Respondnats Percentage
10 33.33 Textile Products 9 30.00
15 50.00 Industrial Products 15 50.00
5 16.67 Perishable Goods 5 16.67
30 100 Dangaerous Goods 1 3.33
Total 30 100

11
12
10
10
7
8

4
2
2

0
<2years 2years to 4years 4years to 6years >6years

No.Of Respondnets
 No.of years No.Of Respondnets Percentage Frequency of Shipment
<2years 11 36.67 Weekly
2years to 4years 10 33.33 Fortynithly once
4years to 6years 7 23.33 Monthly
>6years 2 6.67 Takes more than a month
Total 30 100 Total

4years to 6years >6years

Respondnets
No.Of Respondnats Percentage Volume of cargoes
5 16.67 Up to 200 Kgs OR Up to 15 tons
14 46.67 201 Kgs to 400 Kgs OR 15 tons to 30 tons
8 26.67 401 Kgs to 600 Kgs OR 31 tons to 45 tons
3 10.00 < 601 Kgs OR < 45 tons
30 100 Total
No.Of Respondnats Percentage Monthly Earnings No.Of Respondnats Percentage
4 13.33 < Rs.25,000 6 20.00
6 20.00 Rs.25,001 to 50,000 5 16.67
11 36.67 Rs.50,001to Rs.75,000 10 33.33
6 20.00 Rs.75,001 to Rs.1,00,000 7 23.33
30 100 >1,00,000 2 6.67
Total 30 100
Freight rate quotations are given on time. No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
The company assists error free documentation and clearance. No.of Respondents
Strongly Agree 1
Agree 13
Neither agree nor dis agree 12
Disagree 4
Strongly Disagree 0
Total 30
Percentage (%) The goods are delivered in time as promised. No.of Respondents
3.33 Strongly Agree 2
43.33 Agree 16
40.00 Neither agree nor dis agree 11
13.33 Disagree 1
0 Strongly Disagree 0
100 Total 30
Percentage (%) The goods are sent without any damage and problems (theft).
6.67 Strongly Agree
53.33 Agree
36.67 Neither agree nor dis agree
3.33 Disagree
0 Strongly Disagree
100 Total
No.of Respondents Percentage (%)
2 6.67
13 43.33
11 36.67
4 13.33
0 0
30 100
The company provide enough staff to handle the shipment No.of Respondents
Strongly Agree 1
Agree 17
Neither agree nor dis agree 9
Disagree 3
Strongly Disagree 0
Total 30
Percentage (%) No.of Respondents
The company has modern materials handling equ
3.33 Strongly Agree 6
56.67 Agree 15
30 Neither agree nor dis agree 8
10 Disagree 1
0 Strongly Disagree 0
100 Total 30
Percentage (%)
20
50
26.67
3.33
0
100
The information of the shipment is updated regularly (shipment status, tracking, etc.)
Strongly Agree
Agree
Neither agree nor dis agree
Disagree
Strongly Disagree
Total
No.of Respondents Percentage (%)
6 20
15 50
8 26.67
1 3.33
0 0
30 100
The company provides effective online tracking facilities, after shipment. No.of Respondents
Strongly Agree 6
Agree 15
Neither agree nor dis agree 8
Disagree 1
Strongly Disagree 0
Total 30
Percentage (%)
20
50
26.67
3.33
0
100
The company provides effective online tracking facilities, after shipment No.of Respondents
Strongly Agree 6
Agree 15
Neither agree nor dis agree 8
Disagree 1
Strongly Disagree 0
Total 30
Percentage (%)
20
50
26.67
3.33
0
100
The company immediately responds to the customer queries/ complaints No.of Respondents
Strongly Agree 6
Agree 15
Neither agree nor dis agree 8
Disagree 1
Strongly Disagree 0
Total 30
Percentage (%) The company gives proper pre-alert for all shipment.
20 Strongly Agree
50 Agree
26.67 Neither agree nor dis agree
3.33 Disagree
0 Strongly Disagree
100 Total
No.of Respondents Percentage (%)
6 20
15 50
8 26.67
1 3.33
0 0
30 100
The company provides on demand services regularly No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
The company willing to assist No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
The company assist all legal document and procedure No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
The employees are trustworthy No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
The transaction records are maintained safely. No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
The company gives 24/7 support. No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
The company fully takes care and pays attention to the shipment and delivery.
Strongly Agree
Agree
Neither agree nor dis agree
Disagree
Strongly Disagree
Total
No.of Respondents Percentage (%) The company understands customer’s need.
6 20 Strongly Agree
15 50 Agree
8 26.67 Neither agree nor dis agree
1 3.33 Disagree
0 0 Strongly Disagree
30 100 Total
No.of Respondents Percentage (%)
6 20
15 50
8 26.67
1 3.33
0 0
30 100
Satisfaction of the Customer will increase the profit. No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
Customer satisfaction leads to customer retention. No.of Respondents Percentage (%)
Strongly Agree 6 20
Agree 15 50
Neither agree nor dis agree 8 26.67
Disagree 1 3.33
Strongly Disagree 0 0
Total 30 100
Satisfaction of the Customer will improve growth of the businessNo.of Respondents
Strongly Agree 6
Agree 15
Neither agree nor dis agree 8
Disagree 1
Strongly Disagree 0
Total 30
Percentage (%)
20
50
26.67
3.33
0
100