SODETEL S.A.L.

Performance Appraisal Form

Department: Technical Department Location: Jal El Dib

Employee Name: Joseph Soueid Job Title: Outdoor Support
Appraisal Period January 2018  December 2018

Mission
Onsite or Over the phone interventions to solve the maximum number of
problems, and installing “ADSL, HDSL, CO-DSL,DEMCO,CONNECT,
VDSL” new customers in a short period with or without Ogero’s
interference.

Main Duties & Responsibilities added during the last period

 Quick problem diagnosis and resolution Onsite or over the phone .

 Installation and maintenance of DSL or HDSL Lines , DEMCO ,
CONNECT and Equipment including Modems/network
cabling/phone cabling.
 Installation and maintenance of VDSL
 Responsible for troubleshooting and configuring for customers.
 Work with Manager and Supervisor on special cases and projects as
the need arises.
 Provides hands-on assistance & troubleshoots DSL or HDSL or
VDSL or CONNECT equipment, and wiring equipment.
 Work with and have complete understanding of Ogero’s And Mada’s
area feedback , grounding infrastructure, analogue signal at home
& on primary box , DSL parameters on box & at home and Links
ranges and signals .
 Programming of systems including HDSL , ADSL, VDSL modems or
CONNECT CPEs .
 Follow up with Ogero team for pending installations in MDF , or
Pending Problems onsite or in MDF .
 Ensure Department Policies and Procedures are followed and
applicable.
 Maintaining cooperative working relationships with Ogero Staffs ,
Sodetel Co-workers .
 Performance during previous period (KPIs to send in attachement)
 HDSL Installations: ≈ 6 New Installations/Month

 DEMCO installations And Interventions ≈ 1 Cases

Or Installation /Month

 Repeaters Installations ≈ 2 /Month

 CONNECT ≈ 1 /Month

 ADSL & HDSL Interventions & Solution onsite ≈80

Cases/Month.

 VDSL Interventions & solution onsite ≈ 1 case /

Month

 Onsite interventions & Solution with OGERO Team

≈ 25 Cases/Month.

 Over the phone problem troubleshoot and solution

≈ 10 Cases/Month.

 Detecting new repetitive ADSL problems and

Strength working with other departments for a “one time”
solution.

 ADSL types, modulations configuration and

modification (For DSP Ogero Users And DSP
Sodetel).

 Keeping great communication skills with Ogero

Staffs Onsite Team, MDF, and Head Office.

 Saving and Improving DSL lines quality , before

and after the latest Upgrades made .

Weakness
 RATING FACTORS Improvement Needed Meets Expectations Exceeds Expectations
Communication Skills
Teamwork
Innovation / Initiative
Job knowledge
Motivation / Dedication
Work completed on schedule

Attendance / Discipline:  Weak  Satisfactory Excellent

 Decreasing the number of repetitive problems

Objectives for the next occurring.
period (projects, KPIs …):  Working on new FTTH technology.

 Given the circumstances presented above, I think it

would only be fair if my salary is adjusted, where it
suits the level of responsibilities laid on my
shoulders. 
 A promotion at this time would be a great
Comments of the employee: motivator for me, as I would feel that my
contribution was recognized as valuable.
 Aslo I would appreciate if my schedule is changed to
9-6 instead of 8-5 since too many customers are
requesting the visit after 5 PM

More FTTH training and certificates that involves the cases that we will
Training / Development:
encounter

Overall Performance Rating:

 Below the expectations 4 to 6

 Met the expectations 6 to 8
 Exceeded the expectations 8 to 10

Score: / 10