PowerFactory | Maintenance & Support Services

DIgSILENT PowerFactory is a power system analysis software which integrates a large variety of cutting edge
calculation and simulation functions, models of modern power equipment as well as interfacing possibilities –
and it is continuously developed further. DIgSILENT provides several maintenance and support services on
different levels. To keep your PowerFactory installation up to date, to profit from the newest developments and
to use the software in an optimal way, DIgSILENT offers you maintenance contracts. Sign your maintenance
contract today and profit by a lot of benefits!

NEW POWERFACTORY VERSIONS KNOWLEDGE BASE

DIgSILENT releases a new version of PowerFactory every
year. On average quarterly DIgSILENT publishes new ser-
vice packs. Each new PowerFactory version is enhanced
with new functions, new electrical models and extensions
to the existing modelling suite, improved calculation and
simulation performance. During the guarantee period and
with a valid maintenance contract PowerFactory users
are able to download software updates from DIgSILENT’s
download area for registered users.
We share technical content and knowledge with you
by providing FAQs, application examples and advanced
tutorials. The frequently asked questions (FAQs) will
help you to find answers to common questions quickly,
24 hours a day, 7 days a week. Application examples
and videos show typical use cases regarding the trans-
mission, distribution, industrial, and generation sector.
Tutorials provided on different topics are suitable for
self-dependent learning.

PERSONALISED CUSTOMER SUPPORT SEMINARS & USER GROUP MEETINGS

Our technical support team is available from Monday to
Friday 08:00 - 17:00 (Central European Time, CET/CEST) to
provide professional support to PowerFactory users with a
PF4C or PF4R licence within the guarantee period or with
a valid maintenance contract. During our posted support
hours, we will endeavor to respond to support requests
within 24 hours. We do not guarantee a resolution to
the request in that time period, but will acknowledge
the request and communicate with the user as needed
to gather more information to help resolve the issue. You
can contact us via telephone on our English or German
hotline or via our web based customer portal. Within the
customer portal you are even able to include your
PowerFactory data files (*.pfd) as attachments to your
request ticket at any time.
PRINTED AND ELECTRONIC DOCUMENTATION
Seminars are offered at the DIgSILENT headquarter in
Gomaringen. Each seminar is conducted by a DIgSILENT
expert on the according topic.
PowerFactory user group meetings are organised regu-
larly to provide information as well as a platform where
PowerFactory users are able to share knowledge and
experiences. PowerFactory users within the guarantee
period or with a valid maintenance contract get discount
for registration.
NEWSLETTER
Registered PowerFactory users will get newsletters
about new PowerFactory releases and upcoming sem-
inars via e-mail. Of course you can decide during the
registration and at any time later if you want to receive
our newsletters.

Electronic copies of the PowerFactory documentation are

available for all users with a valid maintenance contract.
Printed copies of the current user manual and the intro-
ductory tutorial are available upon request at extra cost.
POWERFACTORY MAINTENANCE & SUPPORT SERVICES ACCORDING TO LICENCE ARRANGEMENT

Services During guarantee or maintenance period After expiration

PF4C PF4R PF4E PF4T PF4S

Update to new versions √ √ √ √ √ X

Service packs √ √ √ √ √ X

Access to beta releases of upcoming versions √ √ √ √ √ X

Telephone Hotline √ √ X X X X

Customer portal for user-specific support

queries
√ √ X X X X

Frequently asked questions (FAQs) √ √ √ √ √ √

Online user manual and introductory tutorial

(Optional: Printed manuals available at extra √ √ √ √ √ X
cost)

Advanced tutorials (electronic format) √ √ √ √ √ X

Technical application examples and videos √ √ √ √ √ X

User newsletter (for registered users) √ √ √ √ √ √

Discount in seminars / user group meetings √ √ √ √ √ X

PF4C: Commercial PowerFactory licence

PF4R: PowerFactory for research (for non-commercial use only)
PF4E: PowerFactory for education, available for use in class rooms, seminars and lectures (for non-commercial use only)
PF4S: PowerFactory for students, available for students in electrical engineering with a valid student ID card
PF4T: PowerFactory for thesis, free PowerFactory licences can be made available to students for implementing a non-sponsored Bachelor/Master/PhD Thesis or Diplomarbeit

DIgSILENT GmbH T +49 7072 9168-0 DIgSILENT GmbH is certified

Heinrich-Hertz-Straße 9 F +49 7072 9168-88 to the ISO 9001:2015 standard.
72810 Gomaringen mail@digsilent.de More information is available at
Germany www.digsilent.de www.tuv-sud.com/ms-cert.