Social media policy is a living document with guidelines on the use of social media by

employees at a professional and personal level. The system exists to strengthen the
commitments made by the company to maintain high standards in its social media platforms.
Social media policy spells out acceptable social media behaviors to be practiced by employees
(Stohl et al., 2017). The procedure is beneficial to companies has it helps them to prevent a full
brown public relations crisis, prevent a breach of security, maintain brand identity across all
social media platforms. Similarly, encouraging employees to be the brand ambassadors of the
company's products and treat sensitive legal and regulatory activities.

Social media policy

1. Definition of team roles

The company should assign responsibilities among its employers for the smooth establishment
of employees authorized to speak about the brand of the company on behalf of others. The
company should attach the following duties, online advertising, daily posting and engagement,
security and passwords, social media training programs, and regular customer service to control
them quickly.

2. Establish security protocols

Proper guidelines and guidance should be laid down to identify security risks associated with
the products and how to deal with them. Websites and social media platforms should be
regularly maintained and updated to avoid outrages. Passwords for social media platforms
should be changed after one month and should be controlled by the IT manager. The devices of
the company should be regularly maintained to avoid unnecessary technical hitches.

3. Action plan for security or Public relations crisis

The crisis management plan should contain updated contact lists of employees with their
specific roles. The social media team should ensure they are available all the time to ensure
proper management of a crisis. Also, the legal and public relations experts should join the social
media team in the management of an emergency. The internal communication plan and
approval processes of an emergency should be well outlined to ensure quick responses to the
crisis.

4. staying compliant with the law

The company should comply with copyrights when using third-party content on social media.
Copyrights must be reserved for the owners of information posted on our media platforms.
Also, customer information should be private and confidential (Stohl et al., 2017). The
employees are not allowed to release information of the company's clients to third parties
unless authorized by management. Employees that share information that is regarded as
private will be laid off or sued per the laws of the land.

5. Employees' behavior on personal social media accounts.

Employees should not share hate speech, incite violence, or even share a racist message on
their social media platforms. Similarly, employees should put a disclaimer that the information
they are posting on social media is not related to our company (Dijkmans et al., 2015). They
should also listen and reply to criticism about the company. Similarly, they should be polite,
respective, and patient when they engage in conversations that involve the company. Also, they
can share their job profile on social media platforms and interact with others from different
companies to exchange ideas. During working hours, employees should avoid responding to
queries in areas they have no expertise in. Also, employees are restricted from absconding job
duties to use social media at work. Also, employees should be advised to fun when interacting
in social media so to catch the attention of many people.

6. Proper participation in brand conversations.

Employers should advise employees on the importance of advocating for the brands of the
company on social media. Employees should be encouraged to post disclaimers by stating their
relationship with the organization and that their postings are personal opinions.

Part 2

There is a considerable difference between backup and Replication. Backup is making of a copy
or copies of data and storing them in offsites for recovery in case the original data is lost. In
contrast, Replication involves copying of data and moving it to different sites of the company
even if they are not data centers (Halabi & Bellaiche, 2018). Backup focuses on long-term
storage of business records while Replication focuses on quick recovery for a faster resumption
of business operations. According to Halabi and Bellaiche (2018), during data recovery, the
three principles of CIA triad are observed to ensure the information remains confidential,
trustworthy, and accurate. It also ensures the information is available for use by authorized
persons. Similarly, preventive measures put in place to ensure confidentially should be
designed to provide the right people only access the information. The principle of integrity
should ensure the data in the backup and replication process remains trustworthy, consistent,
and accurate in its entire lifetime. The availability of the data should be guaranteed through
proper maintenance of the computer software and hard disks involved.

Part 3

Software development is faced with three common problems; Inadequate communication

among teams, which leads to poor development of software products. Poor contact in the
workplace can lead to missed deadlines of feature requests, which may lead to difficulties in
coming up with new products. Another problem is the poor scheduling of software
development processes since projects require more time to build. Besides, aggressive timelines
may result in a lack of software testing. Testing of the software ensures that they are working as
intended and that the bugs go live. Agile methods will help solve the issues of communication
problems in the workplace. Agile methods recommend the involvement of all the stakeholders
in project development from the beginning to the end, and thus you will avoid last-minute
communications (Beecham et al., 2014). Similarly, the agile method of marrying procedures and
productivity will help solve the problem of poor rescheduling of software development since it
lays out the structure of carrying out procedures.