MFX IT Services

powered by MFX Infotech (A Quess Company)

 Presentation Covers

•ABOUT QUESS CORP LTD.

•DIGITAL TRANSFORMATION SERVICES
•DELIVERY FRAMEWORK
•CASE STUDIES & USE CASES

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About Quess Corp Ltd.

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 India’s Leading Business Services Platform
Founded September 2007

Promoters Ajit Isaac & FFH

Operations in N America, S America,

Present in
Middle East and SE Asia. Pan India
10 countries
presence with 65 offices

Employees ~315,000 +
Workforce Management Asset Management Technology Solutions

Revenue USD 1.2 Bn

Clients 2100+

Current
USD 1.7 Bn
Market Cap

23 acquisitions and investments

Acquisitions
across segments and geographies

Credit
[ICRA]AA- (Positive)
Rating

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Services offered across segments

Present Globally across 10+ Countries

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 Quess Scale of Operations
Force behind 2,000 MW of power, 40 MTPA of
metal and 5 MTPA of non-ferrous metals 10 Countries

Skill development of over

1.50 lakhs Meals /Day 67,000 students across 95+ 23 Acquisitions
training centres

India’s Largest Staffing Team

80,000 shipments per day
with 1.90Lakhs+ Associates
across 51 cities

13,000+ Hospital beds; 40,000 75,000 Telecom Towers

3 Platforms
student beds & 220 Mn+ Sq.ft. 2.1 Mn Household Meter
under management readings per month

On-boarding of more than

72Mn CVs uploaded on the 5,00,000+ candidates through
Monster portal Paperless On-boarding 2100+ Clients
Platform

Repair over 2 Mn phones through

DigiCare network
~315,000 Employees

We positively impact and touch the lives of millions of Indians in a very unique manner!
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MFX Digital Transformation
Services

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 Digital Transformation Services Structure
MFX is an End-To-End Systems Integrator providing IT Solutions & Services across Applications and Infrastructure with a Global Delivery Model

Cloud Information RPA DevOps Insurance Analytics System

Security Platform Integration

Application Application CI and CD Platform BI Reporting &

Application Cloud Mobility/Legacy
ADMS Platform Security Process Services Integration Predictive
Modernization
Automation Analysis

Cloud Control BOT IT Service

Consulting &
Infra Managed Services consultancy implementation InfraOps SaaS Model Performance Infra Evolution
services Management Analytics, PaaS

Threat Digital Testing and Automated Business Centric Data Quality

Testing Validation Testing
Management Transformation testing Testing Testing Test Integration

Data Protection Process

Business CI / Process Customized Predictive
BPO Continuity
and Risk Automation Efficiency Insurance Platform Analysis Domain Expertise
Management

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 ADMS Services
Application Development Maintenance and Support
Application Development and Mobile App Development
Modernization
Integration Services
Technology Consulting Services

Business Process Automation

Services (ADMS)

Enterprise Analytics and Reporting

Application

RPA and Analytics

MFX

Cloud Migration and Container Services

Automation in Insurance

Legacy System Modernization

Product Roll out Strategy
Enterprise Platform Services
Configuration & Customization
MFX Integrated Insurance platform

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 Infrastructure Services Portfolio
Data Centre Managed Services AMC & Break-Fix Support
(DCMS) Infrastructure Modernization Capabilities Services

• Enterprise Cloud Management • Centralized Ticketing System

• Platform Services (Win, Linux) • Skill and Spare Support

• Serverless Computing aka FPaaS
• Network & Security Management • OEM and Partner Ecosystem Pan India
• IT acceleration with AI
• Storage and Backup Management • Regional Level Spare & Stock

• Database Management (MSSQL, • Network Agility with Automation Management

MySQL, Oracle, DB2) • Shelving of Traditional Datacentres (Infra Onprem and Cloud) • Enterprise and EUC Devices

• Edge Computing End User Support Services

Mobility Services (EUSS)
• Global Infrastructure Management
• MDM Service • Onsite/On-Call Field Support

• Policy Compliance • Centralized Technical Service Desk

• BYOD Policy & Support • IMACD

• Reporting • Vendor Coordination

• Mobile App Testing • Asset Management

On-Time Service Automation & Subject Matter Delivery

Solutions Availability Transformation Experts Governance

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Testing Services

01
Functional & Non Functional Testing

Technical Testing

03 Test Consulting Services

Device specific Testing

04
Setting up Testing CoE and Testing Transformation

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Domain Focused Testing – P&C Insurance

Policy Admin • Instec, Duckcreek PAS, MFX Platform

Rating • Duckcreek Rating

Billing • Majesco Billing, PA Systems Billing

Claims Mgmt • Duckcreek Claims Mgmt, MFX Claims Platform

Underwriting • Guidewire / Firstbest UMS

CR • MFX Corporate Record

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 BPO Service Offerings Domain Focused - Insurance

Customer Life Cycle Management Services Claims Operations

• Front & Back Office Services • FNOL and Triage
• Customer acquisition, Service and Retention • First party, Third party Management
• Omni-Channel Customer Interaction Services • Recoveries and Subrogation
• Digital Marketing Surveys and VOC • Reserve Management

Digital in a Box
Underwriting Support
• CRM | Omni-channel | Social Media
• New Business, Quotes & Binds
• Productivity Suite
• Policy Endorsements, Renewals
• Last Mile Automation/FFA
• Cancellations, Reinstatements
• E-Wallets | Analytics

Back Office Services

Policy Administration
• Finance & Accounting Services
• Mid term Changes
• HR Shared Services
• Policy Conversions
• Market Research & Analytics
• Agencies and Commissions
• Audit Services

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 Cloud Services
Aligning Technology Trends & Enabling Extended Enterprise
As Is To Be
On Demand Services – Self Service
USERS
Management

BYOD Access Anywhere Portals Dynamic Demand

PROCESS
CRM
HR
Front Middle Back
Office Office Office CRM HR
Monitoring

Collaboration Collaboration
Satisfaction Procurement
Office 365 Google
APPS Application re-factoring / Application re-platforming Procurement
Private Cloud – On-Prem
Private Cloud – Off-Prem
Application Analysis
Public Cloud
Retain
INFRA Optimization Hybrid Services
Virtualization
Security

Standardization  Process
 Public Cloud
 Datacenter  Automate
 Server  End User  Federation
 Governance
 Storage  Middleware, DB, Application
 Network
Network
Eliminate Complexities Drive Cost Efficiencies Predictability and QOS Business Outcomes

DCs Traditional / Private Cloud (On-Prem / Off-Prem) Hybrid Cloud

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 Cloud Services Offering
Cloud Implementation
Implement cloud on Public, Private or
Hybrid environment
Cloud Consulting Cloud Monitoring and Management
Guide Enterprises in identifying
Monitor and Manage Multi-cloud
cloud strategies, defining a cloud
environment from a single window
roadmap and selecting the right
cloud and ensure best up time
cloud platform
Multipronged approach to help
enterprises become intuitively
Digital by using Cloud as a part of
Readiness Assessment foundation
Analyze current infrastructure for Cloud Reselling
valuable inputs before starting
Resell public cloud services and
the cloud journey
Licenses for AWS, Azure and GCP.

MFX can help you quickly and efficiently leverage the support of Cloud to set up a platform for Digital Transformation

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 Cyber Security Services Offering
Security Consulting Services Consult  Implement  Manage Governance, Risk, and Compliance

Security Strategy and Planning Security, Risk, and Privacy Assessments

Enterprise / Cloud Security Architecture Vulnerability / Penetration Assessments

Regulatory Impact Assessments Application Testing / Secure Code Reviews

CISO on Demand / Shared CISO Phishing / Security Awareness Testing

Advisory Services Assurance Services

Existing Technology Effectiveness Reviews

Identity and Access Management

Privileged Identity Management 24x7 Managed SOC / Threat Monitoring

Advance Threat
Managed Security
Detection and
Data Classification, Privacy, and Protection Services Log Management
Response

Adaptive End-Point Protection with EDR User and Entity Behaviour Analysis (UEBA)

Perimeter and DDoS Protection Services Incident Response Planning / Management

Enterprise Infrastructure Security SOC Capability and Maturity Assessment

IOT | Mobile | Traditional MFX Proprietary and Confidential 2019 Private IaaS / PaaS, Public IaaS / PaaS, SaaS 16
 Cyber Security Services – Capability Overview

SOC Consulting  Threat Detection &

Insurance  Banking and Financial UEBA  Identity Access Management 
Service Provider  Investment  Claim MFA  PIM  Anti DDOS  NIDS / HIDS 
and Risk Management  Manufacturing EDR  End Point Encryption  MDM
 Software Principal  FMCG  Job Service  Vulnerability Management &
Portal & Staffing  Logistics  BPO Extensive Domain Infra PT  Web and Mobile App Testing 
Diversified Industry
Knowledge – Current
Experience Anti Phishing Simulation
References

Certified Leadership Global Clients and

CISSP  CISA  CGEIT  CRISC  PMP  and Staff Mature Delivery
ITIL  CEH  CPISI  ISO 27001 LI/LA 
ISO 20000  CPISA  CompTIA North America  Latin America  Africa
Security+  FICCI IPR  Cyber Law  Europe  India
Expert  ASQ Certified Six Sigma Black
belt

24x7x365  State of the art Datacenters in New Jersey and Virginia  ISO 27001, 9001 & 20001 Certified ODCs
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RPA: Robotic Process Automation Services
RPA Service Offerings

 Reusable BOT libraries as accelerators

 Scientific method of process discovery:
• Established partnerships with
Industry leading RPA solution
providers
• Processes for Robotic
solutions
• Team of RPA specialists and
Domain Experts
• Process Definition experts
• Multi domain expertise BFSI,
Retail, NBFC, etc.
• Repetitive activities
• Clean Data and well laid out rules
• Information is entered manually more
than once
• Integrating inputs from different
sources
• Similar data extraction by multiple
users from the same database
• Routine decision-making where rules
are unambiguous

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 DevOps Services
DevOps Service Offerings

DevOps Consulting
• Develop Strategy, Plan, Transformation ,Asses, Automate and Monitor

Development
CI/CD Services
• Provide continuous integration, delivery and deployment based on commercial and
open source tools
DevOps as a Service
(DaaS) TestOps
Security Testing
• Provisioning of test environments, test data automation, test execution and
integration with CI pipeline

InfraOps – On Prem & Cloud

• Leverage existing partnership with VmWare, AWS, Azure and GCP to automate and
provide managed services for both On Prem and in the Cloud
Operations

ContainerOps
• Create, Build and Setup microservices, container orchestration using Docker and
Kubernetes
Infra

SecOps
DaaS Offerings • Data Confidentiality, Data Access Control, Data Integrity, Identity Management,
adherence to regulatory compliance

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 Integrated Insurance Platform (IIP)
Aggregate, Integrate, Automate and Operate client-centric technology, solutions & services solutions that enable Insurance companies to
achieve their business objectives

Submission

Policy Claims
Admin Admin

Rapid Speed-to- Single Point of Consumption Integrated

MGA / TPA
Market Reliable Based Expense Interfaces Insurance Billing
Delivery Platform (IIP)
• Benefits in months • “Pay-as-you-grow”
/ not years • We become your
end-to-end IT

Agency
Financial
Portal

Re-
Insurance

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 Analytics Platform
Analytics Team has been working across the globe to provide Information insights from their data
MFX has developed Analytics models
(Descriptive, Predictive, Prescriptive) e.g.
– Reports & Dashboards (Insurance Domain
specific)
– Service Delivery (Customer Retention,
Customer Life time Value),
– Marketing (CrossSell, Up Sell)
– Fraud Detection (Health Care)
– Claims Management (Claim Severity, Fraud
& Litigation Propensity)
MFX Analytics Services help customers in multiple ways,
– Tools for Business Users to Analyze data: - that provide Root Causes &
Probable Actions. e.g. Dashboards, Graphs, Gauge, Reports etc.
• Geographic Dashboards, usually an Experience e.g. Total Claims,
Possible Fraudulent Claims % shown as a Heat Map of a defined
Geographical area e.g. National, State, District levels or in Other
formats)
– Alerts for Operations – Analytics results integrated with Core systems
e.g. Alerts during claim or underwriting processes for possible frauds
– Automated Decision Support- Using Prescriptive Models using
Continuous Learning e.g. auto approvals, referrals or rejection of
underwriting or claims
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 Analytical Models - Processes, Methods and Data
Industry Vertical Domain Analytics

Products Liability

Business Owner
Other Liability)
(Professional -

Pet Insurance
Motor / Auto

...
Omissions –

Health care
Errors &

Pension
Home

Retail
Life
Claims Management  Descriptive
 Machine Learning
Business Process Domain Analytics

 Text Mining
 Network Analytics
Underwriting  Predictive
Management 

Analytical Models
Prescriptive
 Sentiment and Behavior
Sales & Distribution  Visualization

Customer Management

Fraud Analysis

Customer

Catastrop
Location
Policy

Other
Social
Claim

Data
Data

Text
he
Data Sources
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Delivery Framework

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 Managed Services Approach
Automation & Single Point of KEY HIGHLIGHTS
Transformation Accountability
 24x7 Centralized Support – Remote/Onsite

 Single Point of Contact (SPOC)

 Single Point of Ownership (SPO)

Optimize Cost to Domain
Stringent
Reinvest in Expertise
Business
Transition  Service Level Management (SLM)
Framework
 ITIL Process Adherence

Managed  Defined Escalation Support / Matrix

People Automation &
Management Services Transformation  Real Time and Unified Dashboards
Approach
 Remote / Onsite / On-Call Support
 Continuous Service Improvement (CSI)
Customer Process  Information Security Adherence
Satisfaction Secured Delivery Standardization
Centre  Transition Methodology
 Delivery Governance Framework
 CSAT Achievement & Enhancement
Robust  Automation & Transformation
Proactive Governance
Approach Framework

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Operations Workflow

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 ITSM – Tools – Dashboard & Report View

Dashboard View SLA View Server Availability Report

Network View CPU Utilization Report Asset Management

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 Certification: ISO & CMMI

ISO 9001:2015 – QMS ISO 20000-1:2011 – ITSM ISO/IEC 27001:2013 – ISMS CMMI – Maturity Level 3

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Case Studies & Use Cases

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 Leading Distribution and Supply Chain Solutions Company Infrastructure Services
DCMS
in India
Client Overview & Requirement
Industry: Transportation • Founded in 1989, is India’s pioneer in Express Distribution and Supply Chain Solutions, with strong presence in Asia Pacific region and SAARC
Term: Multi-Year Contract countries, along with an extensive network across India providing timely deliveries to 19,000 Pin codes.
Deal Start Date: Oct 2018 • Company’s integrated and IT backed multi modal network of air, road and rail coupled with Pan India warehousing facilities across India, allows
them to provide customized Supply Chain Solutions to customers across industries.
• Objectives of IT Outsourcing
Customer’s Environment – To have Governance framework which is transparent, efficient and provides quick turn around with proper communication
Overview
– To have a better Uptime and SLA
– To provide remote IMS Support for Enterprise Infrastructure including Servers, Data Bases, Middleware, Storage, Backup & Tape Library
Servers
(Windows; ~120+ Solution Design
Linux)
• Delivery Model – Providing Datacenter service from Qtek Remote Delivery Center in Bangalore
• Service Window: 24x7
VMs ~120+
• Scope of Work –
– Transition from existing Vendor including documentations ( SOP’s and Run-books)
Database
~50 – Remote 24x7 Monitoring & Management (Enterprise Infrastructure)
(Oracle, SQL) – Support for (200+ DC Infra devices) along with complete Vendor Management
– Domains covered: Linux, Solaris, Windows, VMware, Oracle, MS SQL, DB2, Apache, Tomcat, Storage, & Tape Library.
Middleware ~40+ • L2/L3 Management Support, Incident Level Management, Trouble Shooting Multiple domains, Manage Backup & Restore

Benefits
Storage &
~50TB • Single dashboard view, Integrated Ticketing Management system
Backup
• Availability of Domain wide SME
• Improvement of SLA
Call Volume
200 • Process Standardization
per month
• Creation and Usage of Knowledge Base (KEDB)

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 One of India’s leading MNC around Technology and InfoSecurity Services
VA/PT
Manufacturing

Global Diversified Client Ask: Brand Enrichment through Prevention of Data Breaches,
Malicious Attacks and Effective Consumption of Security Investment

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Info Security Services – Multiple Case Studies
Leading Hi Tech production engineering &
software testing
SOC consulting engagement to mature client
SOC and included deployment of new SIEM
components and upgrade of existing SIEM setup.
Intelligence capability enhanced thru custom
parsers for 20+ applications and re baselining
150+ devices. Advise on SOC process library.
Leader in providing business process service
Strengthened infrastructure security thru
design and deployment of end point protection
solution. Leading solution catered to 10000+
nodes, replaced existing solution in a seamless
manner thru internal professional service team.
Global IT, consulting & business process
service company
Enterprise vulnerability management
engagement to assess risk associated with 160+
enterprise assets and 100+ application. Included
VA, PT, App test and network config
assessment.
Leading insurance companies hosted with
MFX
Strengthened access management program, thru
two factor authentication integrated with
hosted infrastructure. RSA technology enables
secure access for over 2000+ users.
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Info Security Services
Global Provider for financial services,
technology and outsourcing services
Managing risks and productivity of mobile work
force thru MDM as a service to 8000+ mobile
end points across multiple banks. 24*7 RIM
support and onsite administration for seam less
service and user experience.
Multiple insurance entities globally
Advanced threat detection service, SOC,
with SIEM and UEBA by sourcing logs from
hosts, networks, applications and users. Events
correlation and real time incident alert with
specific recommendations.
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 Application Services
MFX Expertise in Large Development Programs ADMS

Client Overview & Requirement

Industry: Transportation A leading insurer based in the US for Commercial Lines and US based International Insurer - With a holding company with over a billion dollars in
Term: Multi-Year Contract fresh capital, client is one of the fastest growing companies in the industry. Lines of Business: P&C, product lines include aviation, construction,
Deal Start Date: Oct 2018 environmental, fine art, health, professional, marine, personal accident, specialty casualty. Premium Volume (AMB): Ironshore Inc., 2013: GPW
1,993,123,000 . Size of Organization: 600 employees
Objectives :
Customer’s Environment
• Enable the customer perform Insurance Operations using MFX Proprietary Platform
Overview
• Length of service 4 years
• Team Size - Platform Shared Services - 55
Servers
(Windows; ~25+ Solution Design
Linux)
Implementation of End-to End platform solution
• Submissions
VMs ~25+
• Integration with Customer Policy Administration Systems
• Claims Management
Database
~16 • MGA/TPA Onboarding
(Oracle, SQL)
• Billing
• Re-Insurance
Middleware ~10+
Benefits
• Increased Agent productivity
Storage &
Backup
~300TB • Reduced Claims processing time
• Reduced cost of operations
Transaction • Scalable & flexible platform
Volume per 24000 • Usage of solution accelerators to fast track the implementation time
month • Consolidated and customized reports
• Integrated single point reference

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 One of the World’s Largest Multiline Property and Casualty Infra Services
Insurers
Client Overview & Requirement
This is one of the world’s largest multiline property and casualty insurers .They are operating in over 54 countries.
Industry: Insurance • They needed a reliable vendor as they grew their small Private Risk Services business from 200 million in annual premium to xx million today.
Term: Multi-Year Contract They also needed a reliable vendor to manage their entire IT infrastructure and a number of disparate platforms including Windows and
Deal Start Date: January, 2005 mainframe systems.
• MFX supported a full range of IT services for them from 2006 - > 2018. Services include:
Customer’s Environment • Infrastructure
Overview • Application Development
• Security entitlements
Servers
Solution Design
(Windows; ~200+
Linux) • Network design, implementation and operations
• On-site Desktop support all major locations, RIM support for Satellite and WFH users
VMs ~160+ • IT Security – Implementation and Operations
• Data Center Management
Database
(SQLServer, ~100 • Storage Management
DB2, IMS) • Systems Operations
• DRC design, implementation and operations
Middleware ~40+ • Capacity Planning & Configuration Management
• Flexible Shared service and Managed service delivery model
Storage &
~50TB Benefits
Backup
• Cost reduction due to shared service model, usage of virtual servers and by having Internal IT staff.
Call Volume • Increase uptime through Virtualization
2,000 • 24x7 Helpdesk support
per month
• SLA based delivery and process driven approach
• The ITIL initiative with change request and problem management helped reduce unplanned system downtime by 20%

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 Cloud Services
Leading Consumer Goods Manufacturing Company in India IoT Services

Client Overview & Requirement

Industry: Manufacturing
Term: Multi-Year Contract
Deal Start Date: 2017
Customer’s Environment
Overview
• One of the leading manufacturers required to view live data on a unified dashboard. The requirement was to have a tight control over
productivity and zero downtime due to equipment failure..
• Objectives of the Project
– To have zero down time due to equipment failure
– Ability to view live production data
– Tight control over production
– Predict equipment failure and take preventive actions
– Collection of Live

Analytics AWS Lamda Solution Design

• Live data collection from different devices
• 31 different parameters data collected and handled every second
Data Stream AWS Kinesis • Data to be processed and stored each second using advanced analytics
• Dashboard showing live data

Database Dynamo DB

Benefits
Compute AWS EC • Live tracking of devices
• Ability for management to see device performance
• Zero down time of manufacturing equipment
Storage & • Increase in productivity
AWS S3
Backup • Reduction in productivity loss
• ROI recovered in 1 year

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 Large Staffing Company – Finance (Payroll, Invoicing) RPA Services

Client Overview & Requirement

Industry: Finance/HR
Term: Multi-Year Contract
Deal Start Date: NA
Customer’s Environment
Overview
Company Name: A large staffing company working with over 100 customers, Human Resource are working continuously on data downloading to
Excel, Transforming applying Rules for and calculating various outputs that are eventually uploading in FFTS for Payroll, Invoice Generation and Billing.
It was proposed to automate the entire process and establish a process of uploading the consolidated output file of the timesheet for all the
employees
• UiPath (Studio , Orchestrator)
• Length of service months/years 3.5+
• Team Size - 12

Tech UiPath Solution Design

• Deployed RPA for processing the employee data for Payroll and invoicing.
>= No. of • Website automation leveraging activities like data scrapping and screen scrapping
VMs
Bots
• Data downloading to Excel, Transforming applying Rules for and calculating various outputs that are eventually uploaded for Payroll, Invoice
Generation and Billing.
Database
(Oracle, SQL)
NA • Individual as well as consolidated timesheet extraction and saving it in PDFs/HTMLs for payroll processing

Middleware MS Office Benefits

Storage & • Up to 60 % reduced FTE effort

Backup
~50TB • Meeting the SLA on time
• Redundant steps elimination
Call Volume
• Standardized process
1500-2000
per month

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 Large Insurance Firm Testing Services

Client Overview & Requirement

Insurance Firm
Industry: Insurance
Term: Multi-Year Contract
Objectives
Deal Start Date: NA • Need comp test services in offshore model
• Looking for regression automation as well as progression automation
• (E.g. Tools) Test Magic, HPALM, Jira
Customer’s Environment • Length of service months/years 3.5+
Overview
• Team Size - 12
Solution Design
• Test phases covered: ST & SIT, Automation.
Tools Test Magic Implementation consists of the following major Businesses:
• XXXX Binding Division(HBD)
• XXXX Billing
• Personal Umbrella (PUMB)
Tech Web Based
• Commercial Primary Casualty (CPC)
• MTU
• XXXX Solution Framework (HSF)
Products Guidewire
Benefits
• An optimized and structured test services with total accountability
QA, • Automation of Progression and regression testing + Implementation of Metric program
Manual - • Introducing Script less automation tool “Test Magic” for Progression and regression needs and saved 50% of the overall testing effort
Regression • Used MFX FMT tool to generate test cases which reduced test case generation effort from 20 min to 5 min for each of the test cases.
Test
Automation- Involvement of testing teams in the ‘sprint’ planning phase helped in reducing queries and blocker.
Levels
Regression • Test accelerator on Rating
Performance- • 75% regression effort is saved by automation using UFT
Testing
• Quality Maturity Assessment to establish a Testing CoE
• MFX team created all Application reference manuals for all the critical applications.

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Thank You