Definitions 1-May-19 2-May-19

Individual visits to overall site,

Impressions (count, including repeats from the
overall site) same IP 133 147

Number of students who

Overall Site

Bounce rate (landing access landing page and do

page) not progress further 53% 48%
Number of visits from unique
Unique visitors IPs 125 129
Average number of pages
Average pages per visit accessed per log-in 2.00 1.67
Percentage of submissions
Successful Submissions that are successful 47% 52%

Number of individual visits to

log-in screen, including
Impressions (count) repeats from the same IP 127 135
Average dwell time Average time spent on page
Log-In Screen

(minutes:seconds) per log-in 0:07:42 0:07:41

Percentage of users who are
logged out of portal due to
time spent dormant on home
Dormancy timeouts (%) screen N/A N/A

Number of students who

access log-in screen and do
Portal

Bounce Rate not progress further 57% 59%

Number of individual visits to

home screen, including
Impressions (count) repeats from the same IP 115 120
Home screen

Average time users spend on

Average dwell time page for each submission
(minutes:seconds) attempt 0:06:22 0:06:47
Percentage of users who are
logged out of portal due to
time spent dormant on home
Dormancy timeouts screen 43% 45%
Number of visits to
Unique Visitors Homescreen from unique IPs 57% 52%

Number of individual visits to

Personal Details screen,
including repeats from the
Impressions (count) same IP 112 116

Average time users spend on

Average dwell time page for each submission
Personal Details

(minutes:seconds) attempt 0:04:29 0:05:51

 Personal Details
Percentage of users who are
logged out of portal due to
time spent dormant on
Dormancy timeouts (%) personal details screen 47% 45%
Number of visits to Personal
Unique visitors Details screen from unique IPs 108 110

Percentage of attempted
Failed 'next' clicks 'Next' clicks that are denied
(average) due to errors in user inputs 53% 54%

Individual visits to home

screen, including repeats from
Impressions (count) the same IP 106 108

Average time users spend on

Average dwell time page for each submission
(minutes:seconds) attempt 00:04:58 00:05:09
Application Journey

Percentage of users who are

logged out of portal due to
Expense Items

time spent dormant on

Dormancy timeouts (%) expense items screen 41% 44%
Number of visits to Expense
Unique visitors Items screen from unique IPs 98 101
Average number of
Documents uploaded documents uploaded per
(average number) submission 1.07 1.19

Average total size of average

Documents uploaded users document uploads per
(average file size) submission (MBs) 4.14 4.81

Percentage of attempted
Failed 'next' clicks 'Submit' clicks that are denied
(average) due to errors in user inputs 42% 40%

Individual visits to home

screen, including repeats from
Impressions (count) the same IP 98 84
Submission Confirmation

Average dwell time Average time spent on page

(minutes:seconds) per log-in 00:05:12 0:05:44

Average number of log-ins

that do not progress due to
Dormancy timeouts (%) dormancy on home screen 60% 70%
Number of visits to Expense
Unique visitors Items screen from unique IPs 88 70

Percentage of attempted
'Return to Home' clicks that
Failed 'next' clicks are denied due to errors in
(average) user inputs 0% 0%
3-May-19 4-May-19 5-May-19 6-May-19 7-May-19 8-May-19 9-May-19 10-May-19

122 112 130 138 124 116 120 124

55% 54% 53% 54% 55% 56% 56% 48%

118 106 121 122 121 110 116 118

1.33 2.00 1.33 1.00 1.00 2.00 1.67 1.67

47% 53% 42% 57% 36% 41% 44% 47%

111 94 125 129 103 106 109 117

0:07:52 0:06:34 0:06:01 0:06:38 0:07:03 0:07:18 0:06:22 0:07:06

N/A N/A N/A N/A N/A N/A N/A N/A

58% 60% 52% 50% 50% 55% 53% 60%

100 83 114 115 96 89 108 102

0:07:09 0:05:33 0:05:41 0:07:21 0:06:53 0:07:00 0:05:14 0:06:39

46% 46% 42% 42% 40% 50% 46% 49%

18% 19% 5% 34% 23% 55% 11% 32%

96 80 110 113 94 86 104 98

0:04:21 0:05:12 0:04:10 0:05:29 0:05:13 0:05:56 0:05:55 0:05:29

 50% 46% 46% 48% 45% 47% 47% 45%

93 75 107 107 89 81 101 92

53% 51% 52% 53% 52% 53% 50% 54%

90 75 104 109 89 78 99 93

0:04:14 0:05:17 0:05:47 0:05:49 0:04:24 0:04:10 0:04:04 0:04:45

43% 44% 44% 43% 41% 42% 43% 41%

82 68 94 100 81 68 93 86

0.99 1.33 0.98 1.33 0.78 1.03 1.21 1.13

3.38 4.49 3.25 4.28 2.53 3.8 4.49 4.52

40% 43% 44% 44% 40% 40% 44% 41%

75 71 85 98 68 66 95 81

0:05:07 0:05:10 0:05:31 0:05:41 0:05:30 0:05:38 0:05:24 0:05:16

65% 68% 66% 63% 67% 61% 61% 68%

65 66 71 83 58 55 85 70

0% 0% 0% 0% 0% 0% 0% 0%
11-May-19 12-May-19 13-May-19 14-May-19 15-May-19 16-May-19 17-May-19 18-May-19

128 137 145 119 132 140 114 141

50% 49% 51% 52% 48% 47% 45% 48%

121 135 140 116 128 138 107 136

1.67 1.33 1.67 1.67 1.33 1.00 1.00 1.00

53% 47% 49% 47% 44% 45% 46% 52%

103 135 142 114 124 119 102 131

0:06:52 0:07:05 0:07:48 0:06:30 0:06:27 0:06:46 0:06:13 0:06:58

N/A N/A N/A N/A N/A N/A N/A N/A

54% 50% 60% 55% 57% 50% 50% 59%

83 120 136 109 106 113 87 128

0:05:47 0:05:49 0:05:02 0:06:29 0:05:50 0:07:52 0:05:39 0:05:54

40% 46% 48% 45% 45% 50% 45% 43%

31% 26% 17% 12% 14% 28% 29% 27%

82 116 133 108 101 108 84 126

0:05:06 0:05:57 0:05:23 0:04:25 0:05:43 0:05:23 0:04:50 0:04:51

 48% 48% 50% 49% 46% 47% 46% 45%

79 113 128 105 95 104 78 121

55% 52% 53% 50% 54% 55% 53% 52%

76 108 126 102 94 104 80 118

0:05:59 0:04:40 0:05:30 0:05:56 0:04:47 0:04:47 0:04:53 0:04:51

44% 42% 40% 41% 40% 40% 45% 44%

68 99 116 92 87 95 72 111

1.32 1.27 1.11 0.98 1.05 1 1.03 1.5

4.84 4.56 5.39 3.89 3.43 3.92 3.08 5.01

44% 40% 40% 40% 42% 40% 41% 41%

48 95 123 83 68 89 62 91

0:05:42 0:05:49 0:05:24 0:05:05 0:05:43 0:05:28 0:05:29 0:05:57

60% 69% 68% 68% 62% 62% 60% 64%

36 84 108 69 53 74 49 77

0% 0% 0% 0% 0% 0% 0% 0%
19-May-19 20-May-19 21-May-19 22-May-19 23-May-19 24-May-19 25-May-19 26-May-19

123 119 121 109 145 147 146 134

49% 53% 54% 52% 49% 48% 54% 54%

120 116 115 103 136 142 131 129

1.67 1.33 2.00 2.00 1.67 1.00 1.00 1.33

54% 41% 42% 42% 42% 46% 41% 48%

112 116 104 97 137 142 122 129

0:06:22 0:06:54 0:06:40 0:07:52 0:06:59 0:06:06 0:07:51 0:07:55

N/A N/A N/A N/A N/A N/A N/A N/A

54% 60% 58% 54% 53% 54% 59% 59%

96 109 85 78 123 127 110 121

0:06:21 0:06:09 0:07:34 0:06:49 0:06:12 0:07:35 0:06:17 0:06:35

42% 43% 47% 47% 50% 47% 42% 41%

20% 37% 6% 42% 13% 10% 32% 45%

92 108 84 74 118 122 105 118

0:05:16 0:04:12 0:04:22 0:05:17 0:05:05 0:04:22 0:04:28 0:04:45

 45% 45% 46% 47% 47% 46% 45% 49%

88 105 79 68 114 117 99 112

53% 54% 55% 52% 54% 53% 51% 51%

88 101 80 67 114 114 99 110

0:04:14 0:05:43 0:04:49 0:04:33 0:05:12 0:05:09 0:04:00 0:04:30

45% 40% 41% 41% 44% 40% 42% 40%

81 95 74 60 104 106 93 102

1.5 0.85 1.02 1.16 1.12 1.9 1.02 1.11

5.39 2.96 3.25 3.86 4.71 4.52 4.07 4.33

43% 42% 43% 41% 41% 40% 43% 40%

78 92 68 47 86 111 73 93

0:05:54 0:05:36 0:05:44 0:05:54 0:05:25 0:05:16 0:05:17 0:05:15

63% 70% 69% 67% 64% 61% 68% 63%

65 82 54 35 75 96 60 78

0% 0% 0% 0% 0% 0% 0% 0%
27-May-19 28-May-19 29-May-19 30-May-19 31-May-19 1-Jun-19 2-Jun-19 3-Jun-19

135 116 130 124 144 135 98 137

48% 54% 49% 51% 51% 53% 52% 48%

124 108 123 115 138 124 88 132

1.00 1.00 2.00 2.00 2.00 1.00 1.67 2.00

52% 46% 42% 50% 53% 41% 50% 48%

114 108 129 121 124 110 96 128

0:07:26 0:06:01 0:07:06 0:06:59 0:06:27 0:07:35 0:07:29 0:06:59

N/A N/A N/A N/A N/A N/A N/A N/A

52% 60% 56% 54% 52% 53% 59% 51%

110 96 128 120 113 98 82 116

0:07:13 0:05:44 0:06:16 0:05:05 0:06:31 0:06:41 0:05:15 0:07:52

41% 44% 45% 46% 50% 47% 41% 45%

11% 11% 17% 17% 33% 17% 30% 9%

108 95 124 119 111 94 77 114

0:05:41 0:04:29 0:05:50 0:05:51 0:04:04 0:05:02 0:05:33 0:04:27

 46% 47% 50% 47% 48% 45% 45% 50%

103 92 121 115 108 88 72 111

52% 53% 52% 50% 52% 53% 53% 51%

101 91 119 112 104 90 71 109

0:04:35 0:04:55 0:05:07 0:04:18 0:05:37 0:04:16 0:04:25 0:04:35

40% 41% 45% 43% 42% 42% 45% 43%

91 84 109 103 94 80 62 99

1.23 1.01 1.06 0.9 1.07 0.7 1.05 1

4.86 4.38 4.5 4.21 4.61 2.85 3.69 3.81

42% 43% 42% 44% 41% 40% 44% 43%

88 74 110 84 92 58 51 87

0:05:41 0:05:42 0:05:44 0:05:15 0:05:40 0:05:59 0:05:04 0:05:55

60% 60% 67% 65% 66% 70% 69% 61%

75 62 98 74 77 45 38 72

0% 0% 0% 0% 0% 0% 0% 0%
4-Jun-19 5-Jun-19 6-Jun-19 7-Jun-19 8-Jun-19 9-Jun-19 10-Jun-19 11-Jun-19

134 125 129 136 150 142 187 166

51% 52% 51% 51% 17% 18% 16% 16%

124 119 119 128 105 103 104 101

1.67 1.67 1.33 1.33 3.33 4.00 3.33 3.00

51% 38% 50% 46% 80% 98% 98% 93%

112 111 119 127 128 138 121 107

0:07:28 0:06:40 0:06:57 0:06:42 0:09:41 0:11:30 0:11:25 0:10:35

N/A N/A N/A N/A N/A N/A N/A N/A

51% 53% 51% 51% 16% 17% 11% 13%

103 103 113 125 122 123 119 102

0:06:26 0:06:05 0:07:05 0:06:19 0:11:58 0:09:21 0:13:36 0:10:01

47% 40% 43% 46% 11% 12% 17% 14%

11% 13% 9% 21% 30% 29% 29% 27%

100 99 109 122 117 119 117 101

0:05:20 0:04:10 0:05:36 0:05:50 0:11:52 0:11:46 0:09:49 0:11:00

 46% 46% 46% 48% 13% 8% 13% 4%

95 95 104 118 112 114 114 97

50% 51% 55% 51% 18% 15% 16% 15%

96 95 104 114 112 115 109 97

0:04:36 0:05:59 0:05:41 0:05:26 0:11:18 0:12:56 0:12:59 0:12:17

44% 45% 44% 45% 4% 2% 4% 5%

87 86 97 106 102 107 100 90

1.28 0.92 1.45 1.23 9.84 11.33 7.33 11.61

5.59 3.64 5.45 3.71 14.68 16.46 15.8 13.09

41% 44% 41% 40% 6% 3% 4% 6%

88 73 95 94 111 107 94 94

0:05:55 0:05:15 0:05:56 0:05:16 0:11:55 0:11:10 0:11:53 0:11:43

69% 60% 63% 63% 60% 63% 64% 61%

74 60 81 79 96 95 80 84

0% 0% 0% 0% 0% 0% 0% 0%
12-Jun-19 13-Jun-19 14-Jun-19

139 154 161

17% 18% 16%

101 102 102

3.67 4.00 3.67

95% 86% 93%

125 106 127

0:09:19 0:09:07 0:11:04

N/A N/A N/A

20% 10% 14%

110 96 111

0:12:56 0:11:42 0:13:34

16% 15% 13%

8% 19% 7%

109 92 108

0:10:59 0:11:17 0:11:36

 10% 7% 13%

106 88 102

17% 18% 18%

102 87 102

0:11:18 0:12:04 0:11:29

3% 6% 4%

96 79 92

12.12 11.6 11.76

15.49 14.32 14.06

6% 3% 6%

88 57 76

0:11:19 0:11:54 0:12:28

65% 65% 60%

73 43 63

0% 0% 0%