AccessData

MPE+

Quick Install Guide

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AccessData Legal and Contact Information

Document date: September 1, 2015

Legal Information
©2015 AccessData Group, Inc. All rights reserved. No part of this publication may be reproduced, photocopied,
stored on a retrieval system, or transmitted without the express written consent of the publisher.
AccessData Group, Inc. makes no representations or warranties with respect to the contents or use of this
documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any
particular purpose. Further, AccessData Group, Inc. reserves the right to revise this publication and to make
changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes.

Further, AccessData Group, Inc. makes no representations or warranties with respect to any software, and
specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.
Further, AccessData Group, Inc. reserves the right to make changes to any and all parts of AccessData
software, at any time, without any obligation to notify any person or entity of such changes.

You may not export or re-export this product in violation of any applicable laws or regulations including, without
limitation, U.S. export regulations or the laws of the country in which you reside.

AccessData Group, Inc.

1100 Alma Street
Menlo Park, California 94025
USA

AccessData Trademarks and Copyright Information

The following are either registered trademarks or trademarks of AccessData Group, Inc. All other trademarks are
the property of their respective owners.

AccessData® DNA® PRTK®

AccessData Certified Examiner® (ACE®) Forensic Toolkit® (FTK®) Registry Viewer®

AD Summation® Mobile Phone Examiner Plus® Resolution1™

Discovery Cracker® MPE+ Velocitor™ SilentRunner®

Distributed Network Attack® Password Recovery Toolkit® Summation®

ThreatBridge™

AccessData Legal and Contact Information | 2

MPE+ Quick Install

MPE+ Requirements
This section outlines what is required to set up a fully functional AccessData MPE+ system. The system must
have:

A current AccessData MPE+ license

Hardware and software that meets or exceeds the minimum system requirements.

MPE+ License Requirements

To launch the application, you must have one of the following.
A full MPE+ license
You may use one the following licensing options: USB CodeMeter device, Virtual CodeMeter, Network
license. For more information on licensing, see Appendix A — Managing Security Devices and Licenses
in the MPE+ User Guide.
A registered MPE+ Demo license
Registering for a 20-day Demo (page 8)
Important: The DEMO mode is not supported on computers running Microsoft Windows XP.

MPE+ Hardware and Software Requirements

To use MPE+, the following hardware requirements must be met:

Hardware Requirements

Desktop Minimum Spec Desktop Ideal Spec

Processor Core2 Duo 2GHz (or equivalent) Core2 Duo 2GHz+ (or
equivalent)

RAM 4GB 4GB

Disk Space 250GB (Additional storage may be 500GB (Additional storage may
needed for physical Apple device be needed for physical Apple
acquisitions) device acquisitions)

Expansion Ports QTY x4 USB 2.0 ports QTY x4 USB 3.0 ports

Dedicated Video Memory 32MB or higher 128MB or higher

MPE+ Quick Install MPE+ Requirements | 3

Optional Hardware
A data synchronization cable that is compatible for the mobile device.

To use MPE+, the following software requirements must be met:

Software Requirements

Software type Specification

Operating System
MPE+ is supported on the following operating systems:
 Windows XP Professional, 32-bit only
 Windows 7, 32- and 64-bit (excluding Windows 7, Starter Edition)
 Windows 8, 32- and 64-bit (excluding Windows 8 RT)
 Windows 8.1, 32- and 64-bit (excluding Windows 8.1 RT)

Media player Windows Media Player

Other software Other software that is required will be installed during the installation, such as:
 CodeMeter Runtime Kit (used with your license dongle)
 Microsoft Visual C++ Redistributable
 k-lite codec
 MPE Phone Drivers

For information on system requirements for extraction from Apple phones see:

http://support.apple.com/kb/HT1426.

Security Requirements
The MPE+ installer automatically configures MPE+ to run as an administrator. In order to function properly,
MPE+ requires local administrator rights to the system, and, therefore, it must also be installed by a user with
local administrator privileges.

Configuring Antivirus and/or Malware Scanners before Installing MPE+

It is important that, before you install MPE+, you configure your antivirus and/or malware scanner to ignore the
following folders:

MPE+ installation folder: C:\Program Files (x86)\AccessData

MPE+ driver and agent storage folder: %USERPROFILE%\AppData\Roaming\AccessData
MPE+ temporary data folder: %USERPROFILE%\AppData\Local\mpetempdata

Note: The temporary data folder listed above is the default temporary data folder. You can change this
folder in MPE+.

Antivirus and malware scanning programs can mistake AccessData exploits as harmful to your computer and
delete them. If the exploits are deleted, MPE+ may not function correctly.

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Upgrading from a Previous Version
If you are upgrading from a previous version of MPE+, you must first manually uninstall any previous versions
that were installed through ClickOnce.

To uninstall a previous version of MPE+

1. In the Windows Control Panel, go to the Add or Remove Programs or Uninstall or change a program.
2. Select AccessData MPE+.
3. Click Uninstall.

Installing MPE+

Installing Windows Components for Windows XP Installations

On Windows XP, MPE+ requires a Windows Component called MSMQ (Microsoft Message Queuing) to be
installed prior to installing MPE+.

To install MSMQ on Windows XP

1. In Control Panel, double-click Add/Remove Programs.
2. On the left tab of the Add/Remove Programs window, click Add/Remove Windows Components.
3. Once the Windows Components Wizard opens, click to select the Message Queuing Services item.
Click Next.
4. This will start the MSMQ 2.0 setup process. Your Windows XP installation CD-ROM, network share, or
install point must be available.
5. MSMQ will display an installation dialog box. You will be prompted to install either an MSMQ server or a
dependent client.
6. You can install MSMQ 2.0 in Workgroup mode by selecting Message Queuing Will Not Access a
Directory Service.

Accessing MPE+ Installation Files

There are two methods to access the files to install MPE+:

Using the downloadable ISO

From the physical DVD

To download the ISO

1. Go to the AccessData MPE+ download web site:
http://accessdata.com/product-download/digital-forensics/mpe
2. Click Download Now for the MPE+ Full Disk ISO Files.
3. Verify that the MD5 hash value of the downloaded file matches the value specified on the download
page.
4. When the download completes, mount the ISO on the computer to which you are installing MPE+.
5. Continue to Installing MPE+ Components (page 7).

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To install from the DVD
1. Insert the DVD into the computer.
(If the autorun.exe does not launch automatically, run it manually from the DVD.)
2. Continue to Installing MPE+ Components (page 7).

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Installing MPE+ Components
1. Do one of the following
If you have a license, insert your license dongle into the computer you will be installing MPE+ on.
If you do not have a license, after installation, you can register for the 20-day Demo mode.
See Registering for a 20-day Demo on page 8.
2. As a user with local administrator privileges, launch MPE+ autorun.exe.

3. On the MPE+ autorun menu, click Install MPE+.

4. The installation checks for prerequisite software.
5. To install prerequisite software, click Install .
6. To install the AccessData MPE+ application, do the following:
6a. In the AccessData MPE+ Wizard Welcome page, click Next.
6b. Accept the License Agreement and click Next.
6c. Accept the default destination folder, or change it, then click Next.
6d. To install the application, click Install.
7. When the wizard is complete, click Finish.
8. (Optional) If you have a license, you can install the AccessData License Manager.
AccessData License Manager lets you view and manage your MPE+ license on your dongle.
To install the AccessData License Manager, do the following:
8a. On the MPE+ autorun menu, click Additional Software.
8b. Click Install License Manager.
8c. Complete the License Manager wizard.
9. After installation, launch the MPE+ application.
10. (Optional) If you do not have a license, you can register for a 20-day Demo. mode
See Registering for a 20-day Demo on page 8.

MPE+ Quick Install Installing MPE+ | 7

 11. When the application initializes, it checks for other components:
You may be prompted to install .NET.
You may be prompted to install an EldoS driver.
You may be notified that you need to enable iOS Physical Acquisition.
See Installing Files for iOS Physical Acquisition on page 9.
12. To install drivers, use the separate installer that is independent of the application installation. After
installing the drivers, in order for them to be used by the application, the driver packs must next be
installed by using the Driver Management feature in MPE+.
See Installing Mobile Device Drivers on page 9.
13. You can begin to extract data using MPE+.
See Getting Started with MPE+ on page 9.
See the MPE+ Users Guide for more information on using MPE+.

Registering for a 20-day Demo

MPE+ now is available to run in a 20-day DEMO mode. This DEMO mode allows the operation of MPE+ without
a license for 20 days. MPE+ operates with no restrictions during the demonstration period. At the completion of
the demonstration period, the software ceases to work. A license must be obtained to continue operation.

Important: The computer that has the DEMO version of MPE+ installed must have continuous access to the
internet in order to verify the demo status.
Important: The DEMO mode is not supported on computers running Microsoft Windows XP.

To register for a 20-day Demo mode

1. Complete the MPE+ installation.
2. Make sure that the computer has an active internet connection.
3. Launch MPE+ which then checks for a valid license.
4. If no license is found, you will see the following prompt:
Unable to establish a contact with a local or network licence source. Would you like to configure a
network licensing source?
5. Click Yes.
6. You will then see the following prompt:
Would you like to start the 20-day demo?
7. Click Yes.
8. You will then see the 20-Day Free Trial registration page.
9. Fill in your information and click Start Free 20 Day Trial.
10. When the registration is complete, you will see the following message:
Demo registration has been successful.
11. Click OK.
12. Each time that you launch the application, the status of your trial period will be checked and you will see
a message indicating how many days remain for the demo.

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Getting Started with MPE+

Installing Files for iOS Physical Acquisition

If you are conducting a physical extraction from an iOS device, you need to install the necessary files for the
device(s) that you want to investigate. You can install them from the Physical Acquisition Support tab in MPE+
if they were not installed during the initial installation process.

Note: Restart MPE+ after you have installed the files.

To install files for iOS Physical Extraction

1. Open MPE+. Under the Home > Product Information pane, click the Physical Acquisition Support
tab.
2. Click Download to download and install the file for the device that you want.

Note: If you are offline and cannot download files, contact support. See MPE+ Support on page 11.

3. When you have downloaded the files, restart MPE+.

Installing Mobile Device Drivers

Once MPE+ launches, you need to install the drivers for the devices you want to examine. Each supported
mobile device that you plan to examine must have the correct driver installed before the device is connected.You
can find the driver packages to download under the Home > Product Information > Driver Management tab. The
driver packages are grouped by phone make, type, or OS.

You can download and individual driver or click Install All to download all of the drivers for that Type,
Manufacturer, or OS.

You can only download and install drivers once from the MPE+ interface (per user).

You can also install drivers that are not part of the MPE+ driver package manually. See Manually Installing
Drivers on page 9.

To install mobile device drivers

1. Open MPE+.
2. Under the Product Information pane, click the Driver Management tab.
3. Click Install All or Install.

Manually Installing Drivers

To install a manufacturer device driver
1. Verify the device manufacturer and model is listed in the Supported Device list. View the list by clicking
the Supported Devices button under the Manage tab.

2. Locate the correct USB cable and connect the phone to the computer through the USB cable.

MPE+ Quick Install Getting Started with MPE+ | 9

 3. Upon connecting the device, Windows will automatically attempt to locate the appropriate driver. You
will likely be prompted to provide the path to the appropriate driver; if so, browse to the path of the driver
based on the name of the manufacturer found in the folder for the device drivers.
4. Once you have selected a driver, Windows will provide feedback as to whether or not the driver was
successfully installed.
If the selected driver fails to install, you may need to repeat the process starting from Step 1.
If Windows indicates that the driver did install successfully, however, proceed to the next step.
5. Once the driver has been successfully installed, you may be prompted to locate additional drivers.
Continue to repeat the process for as many drivers as Windows detects that it needs.
6. Verify the device is properly listed in the Windows Device Manager.

Note: Only currently connected devices will be listed in Windows Device Manager. Device drivers you have
installed previously will not be listed unless the device is connected. If you choose to skip this step, all
other features will still function, but this prompt will appear each time you open MPE+ until you allow the
files to download.

MPE+ Quick Install Getting Started with MPE+ | 10

MPE+ Support
The AccessData Support Model is organized around a multi-level tier methodology. The Support Team consists
of front-line, tier-one support technicians who provide direct communication with those who initiate the support
contact. The team also consists of a second-level, tier-two resources for escalation resources for tier-one
personnel, thereby providing an avenue of assistance on any issue that the tier-one technicians may not be able
to resolve completely on their own.

Phone/Email Contacts
Americas/Asia-Pacific

800-658-5199 (North America)

801.377.5410 and select Option 5.

Email: support@accessdata.com

Europe/Middle East/Africa

+44 207 836 7397 (United Kingdom)

Email: emeasupport@accessdata.com

Note: Standard Support Hours are Monday through Friday, 7:00 AM - 6:00 PM (MST), except corporate
holidays.

Additional Support Resources

AccessData MPE+ FAQ:
https://support.accessdata.com/hc/en-us/articles/204123005-MPE-FAQ
AccessData User Forum:
http://forums.accessdata.com
Supported Phone List:
http://accessdata.com/devices/
You can also find supported phones in MPE+ under Settings > Supported Devices.
Support videos:
http://accessdata.com/product-download/digital-forensics/mpe
You can also find supported phones in MPE+ under Product Information > Training Videos.

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