Contents

Introduction......................................................................................................................................2
Change goals....................................................................................................................................2
Organization’s strategic goals..........................................................................................................3
Cost-benefit analysis........................................................................................................................3
Categorized changes....................................................................................................................4
Risk analysis of change requirements..............................................................................................5
Mitigation strategy.......................................................................................................................5
Change management project plan....................................................................................................6
Stakeholder Management................................................................................................................7
Communication plan........................................................................................................................9
Education/training plan....................................................................................................................9
Measuring and reporting strategy....................................................................................................9
List of resources.............................................................................................................................10
Conclusion.....................................................................................................................................10
Introduction

The firm named Fast Track Couriers has been in to the market since long and is a courier
organization that has always been operating within New South Wales for last 15 years. The
primary business of the firm is all related to delivering the medium towards large size parcels
across the metropolitan Sydney. Currently the firm wants to expand its market and aims towards
two vital goals. They are:

Goal A: Implement PDA/GPS usage (productivity function) on truck fleet in the first
quarter of the 2016 financial year.

Goal B: Implement one person per truck policy using automatic lift gates in the first
quarter of the financial year.

Change goals

Goal A is need for Fast Track to ensuring the goals and the strategic aims of the firm can be
achieved. According to the purpose of expanding the new locations, the needed of development
technology become an important part that to make they can gain the competitive advantages.
Furthermore, it can help Fast Track reach the customer requirement in various cases as the
emergency problem and this one also gives the highest benefit for company.
Goal B is needed for company provides data and information regarding the strategies and
policies procedures via a documented manual, which are actually held in every truck like
employee manual. More over this can help company optimum to use human resource as well as
other resource base on the way one person per truck system. The other thing is the automation of
gate will help the drive can save the time and motivated them have more contribution on
company because they had concerned by Fast Track than other company.
Who: The Company has planned to develop the employment of technology like the GPS systems
or the PDA to enhance the distribution systems of the organization. The organization proposes to
expand the business in more metropolitan cities, which will ultimately increase the share of the
company in the marketplace by delivering more number of products that will vary from small
size to large size.
When: This can only be achieved by the efficient workforce as well as with developed or
advanced technology. The company also plans to expand its productivity reports by using the
proper PDA data. The slow distribution systems of the company produce late delivery service to
the users who can put a negative image on the others; hence the developers of the firm are trying
hard to decrease the delivery system by making some effective changes.
How: The lack in the training sessions leads to some issues, so the organization is planning to
change the systems to bring back the trust from the employees as well as to motivate the workers
to yield better products for more profit. The training programs are given to the particular set of
people who are in need of that as the changes are sometimes difficult to adopt by all.
When: These categories of employees are put in a different organizational structure to reduce the
number of threats from the organization. The employees need to take the process seriously to
adopt the changes as soon as possible to bring the better productivity for the organization that
will help in the long run. The management has the entire responsibility to change the training
programs, to maintain the goals as well as to add new elements for the proper functioning of
staffs.

Organization’s strategic goals

Change requirement: The requirement will include several novel employees that will be
recruited to get the great cost for the Fast Track. The total amount of implementation is around
$25.000, and the beneficial is expected to grow the market share of Fast Track by 7.5%.
Cost of changes: As mention before the total amount of implementation are $25,000 and the
change is the need about 8 novel trucks for improving the delivery quality and decreasing the
delivery time to get much more advantage on the firm. Another change is relocation of some
staff or recruitment of new employees which can reduce cost for Fast Track. Although the new
building will give much more expense for the Fast Track but according to the regional locations
within next 3 years, will help Fast Track has cutting cost in the future.
Risk: There are some risk related to investment problem are:
 The employees as truck drivers has not updating the change of the Fast Track and to be
hard to implement the change of firm and this lead to be the risk for the firm when started
processing the implementation.
 To invest in the implementation, clearly that needed a lot of money to changing the
system. So, if the implementation is not successful, the failure of the firm will occur so,
it’s a problem on the financial areas and human resource.
 Another risk is if employees who are not tend to change with the implementation to get
the motivation, they will off mean they will leave Fast Trask to other company, most of
them are much more experience on truck drive.

Cost-benefit analysis
Possible benefits of every change: The implementation of PDA/ GPS will improve the
technology of Fast Track and tracking the staffs. The implementation of 8 new trucks based on
 one-person one truck with the automatic gate will save time and other staffs can do another task.
The assessment of all benefits against cost plus risks are as follows:

Change Cost Risk Benefit

Manager may be abuse the higher Get the updating technology

Implementatio
technology to control the drivers so to gain the competitive
n of PDA/ GPS  
it leads to be confuses of some one.  advantages and assess the
system
performance of staff 
Cannot accept the change of new
technology 

Fast Track will be able to complete The firm will be able to

Need new trucks will
Bringing in some 20% of the deliveries to all enhance its delivery capability
incur cost to some
new trucks the regional location within next 3 in relation to better market
5,000,000
years reach

Drivers might not accept the change Most well-organized use of

Wages and salaries that the resources to wrap market
totally
will be paid to all new needs and requirements
One driver per recruitments Drivers might feel unhappy with
the decision Reduced requirement for
truck change Automation of gate will hiring external truckers
incur cost for technology  
implementation Reduced probability of the
  lifting injury

Categorized changes
 About the structural changes: redesign structure of Fast Track based on external
environment. Its involve hierarchy of the authority, goals and feature of structure to meet
the standard of administration, management.
 About the process: Fast Track needs to reengineer the processes to attain maximum the
productivity. This process will relate with the delivery process of Fast Track to assemble
the products and services.
 About the people: This implementation change will lead the improve and updating and
training skills, behaviors, encourage them to accepted the change of company and
improve the loyalty of them to contribute on the firm.
 The change will give the possible effective for Fast Track, although need to spend a vast
of money in the initial process but it will bring the best benefit to the firm for the future.
 Moreover, to get the competitive advantages and increasing the market share due to
increase the revenue.

Risk analysis of change requirements

Change Risk Barrier

Can be implemented in the wrong direction Need to recruit the novel experts of
and it’s not suited for all the employees, software. And it becomes a difficult
sometime the old person need to take more task
PDA/GPS time or can not to update follow the change of
implementation firm
They don’t want to change and feel
The training fees also high and difficult to set confusing.
the appropriate time to all the employees
because they are all the drivers. They not happy at all when the firm
using a lot of technology to control
them.

Gate Change their attitude so it make the driver The habit need to more time to
automation always dependent on the automatic too much change and update

Exceed driver, so some time they will not

It’s become difficult for staff to
One driver per work all effort and losing the staffs if they feel concentrate on work.
truck boring if cannot arrange the volume of work 
Need more trucks to new drivers.

Mitigation strategy
Handling of risk mitigation options will include:
 Assuming plus accepting: Fully understanding of risk and must give the right decision
to accept the change Both of the approval of project and manager also need.
 Avoidance: Adjust programs constraints are helping to reduce the risk. These
adjustments can be accommodated by changing the funds, technical requirements or
schedule.
 Controlling: Minimize the risk and implement the actions properly
Transfer: Redesigning the organization regarding accountability, responsibility as well
as authority
  Watch/monitor: Monitor the surroundings to see the effects of changes or impact of
changes

Change management project plan

Change in Fast track is vital part of the organization. Moreover, several managers manage the
change poorly in the firm and do not accept it wholeheartedly causing the distrust otherwise
confusion for the employees as well as clients. There are several steps to this plan:
If the firm are not managed optimally and others often believe they can run them better than the
current managers. Acquiring poorly managed firms and removing incumbent management, or at
least changing existing management policy or practices, should make these firms more valuable,
allowing the acquirer to claim the increase in value. This value increase is often termed the value
of control.
Prerequisites for Success
While this corporate control story can be used to justify large premiums over the market price,
the potential for its success rests on the following:
1. The poor performance of the firm being acquired should be attributable to the incumbent
management of the firm, rather than to market or industry factors that are not under management
control.
2. The acquisition has to be followed by a change in management practices, and the change has
to increase value. As noted in the last chapter, actions that enhance value increase cash flows
from existing assets, increase expected growth rates, increase the length of the growth period, or
reduce the cost of capital.
3. The market price of the acquisition should reflect the status quo, i.e, the current management
of the firm and their poor business practices. If the market price already has the control premium
built into it, there is little potential for the acquirer to earn the premium.
In the last two decades, corporate control has been increasingly cited as a reason for hostile
acquisitions.
a) The problem of Fast Track is non-efficiency of resource and also bad market research.
The truck drivers are not willing to change.
b) Brainstorm probable solutions: Here the firm needs to evaluate and analyze all possible
solution to the problem. As per Fast track the firm has found two major solutions that are
indulgent of GPS system and automation of the gate for enhancing the effectiveness of
the firm as well as the drivers and better reach the customers. Here the firm will consider
wide variety of the options so that the firm can make proper logical decision regarding
the ways to move further. For this the firm will browse websites and blogs, as well as
books regarding problems the firm is facing.
c) Decide the way to move further: Though people in the firm had their own voice about
change to happen, the managers need to actually set direction for rest of the firm. This
 will need a proper time period to open, and conduct honest discussion all amongst
managers about things to be changed and things not to be changed.
d) Write the action steps: Then will be task to decide the way in which Fast track will
address the changes plus then write it like part of the change management strategy. Here
the decisions about communication of the change to all the level of employees will be
done.
e) Set the time frame: The actual speed of the change will be decided in this phase and
decisions about the way in which change will be implemented effectively, plus the way in
which people would respond to the change needs to analyzed and decided properly. Here
managers need to move slowly and carefully. Moving too fast can also confuse the staff
members and also make them unsettled. And then this change management strategy is to
be written to reflect the appropriate speed for the firm
f) Reflect upon the way in which these changes would affect different sets of staffs:
Here managers often search for ways in which the change would affect entire firm,
failing towards considering the way in which each department would need to deal with
change. In this case drivers, middle level managers and other staffs will all have different
perspective about the change and all of them need to be handled differently.

g) Identify obstacles: Then the firm has to identify obstacle in this case like non-acceptance
of the change by staffs, need for money, budgetary obstacle and recruitment of new
employees incurring vast cost for the firm as well as building of hubs in many locations
and even brining inn of novel trucks are many things which could get in way of change
being implemented efficiently.
h) Put plan upon paper: Once the firm gets an essential change management strategy
figured out, the same is to be written down and properly documented. Fat track will use
all the format works that are best for the firm like approval from the manager and many
more.

Stakeholder Management

Stakeholder management is the systematic identification, analysis, planning and implementation

of actions designed to engage with stakeholders. Most projects, programmed and portfolios will
have a variety of stakeholders with different, and sometimes competing, interests. These
individuals and groups can have significant influence over the eventual success or failure of the
work. Moreover, Stakeholder management is a set of techniques that harnesses the positive
influences and minimizes the effect of the negative influences. It comprises four main steps:
 Identify stakeholders
 Assess their interest and influence
 Develop communication management plans
 Engage and influence stakeholders
Identifying stakeholders will be done using research, interviews, brainstorming, checklists, and
lessons learned and so on. The stakeholders and their areas of interest are usually shown in a
table known as a stakeholder map. Typical types of stakeholders will include:
 Individuals and groups performing the work
 Individuals and groups affected by the work
 Owners, shareholders and customers
 Statutory and regulatory bodies
Each stakeholder will then be classified according to potential impact. This is usually shown in a
matrix that estimates interest and influence on a simple scale such as low/medium/high. Those
with an ability to directly affect the outputs or benefits are sometimes referred to as key
stakeholders.
Questions to consider when assessing stakeholders are:
 How will they be affected by the work?
 Will they be openly supportive, negative or ambivalent?
 What are their expectations and how can these be managed?
 Who and/or what influence the stakeholder’s view of the project?
 Who would be the best person to engage with the stakeholder?
This analysis is used to develop a communication management plan. Appropriate strategies and
actions are then defined to engage with stakeholders in different parts of the matrix.
Communications with stakeholders who have high levels of interest and influence will be
managed differently from those with stakeholders of low interest and influence. Similarly,
communications with stakeholders who are inherently positive about the work will be different
from those with stakeholders who are negative.
The professional managers must identify who should engage with each stakeholder. In many
cases the professional’s manager will take on the task, but it is also useful to call upon peers,
senior managers or others who may be better placed. As a dynamic document, the
communication management plan must link to other plans such as the risk management plan and
key milestones within the schedule. Furthermore, Stakeholder management becomes more
complex when stakeholders’ views, roles or allegiances, etc. change throughout the life cycle.
For that reason, the stakeholder management steps must be repeated throughout the life cycle.
Stakeholder management is one of the most challenging activities within portfolio management.
The overall portfolio of change can be undermined if there are significant areas of an
organization with poor stakeholder commitment.
I. Main stakeholders plus roles
Stakeholders of the change will be management department of Fast Track, because this will be
change all the structure of the firm when updating the new technology and implementation.
II. Commitment level
The level of commitment needs to be high including the large amount of risk. Its seem to be that
the employees feel difficult to change and the management need to concern much more on this
case
III. Issues
As mention above, there are two goals of Fast Track need to implement to suit with the change
of organization system and it affected on both of stakeholder and truck driver. The goal to
achieve is to increase profit by $200,000 to increase the trade and effectiveness of the firm. So,
make the successful implementation, manager need to be concern to other condition to get better
results.

Communication plan
Audience: The audience is all of truck drivers and the middle level manager and the top manager
also
Message: The message will be related to the change of system, as PDA/GPS and the gate
automations to tracking would be easy
When communication will take place: The communication will be on meeting of the firm that
including stakeholders
How to communicated: Face to face
Person responsible: Communicates as a group based on the guiding of group leader.

Education/training plan
participants: The audience is all middle level manager and the top manager also
Skills: The skills will be pertaining to implantation phase and training of the same system to
lower staff
Training period/occurrence: The trainings would be implemented during the implementation
phase, importantly after the implementation phase and if any changes occur only then,
How to communicated: Face to face and online trainings
Person responsible: Communicates as a group based on the guiding of group leader.

Measuring and reporting strategy

Measuring success: The observation will be process both of employees and the firm ‘s financial
health in the year 2016. After that will have the result to so the success of the change when the
Fast Track implemented.
How to report success:
Format of reports: The report will be post in company magazine year to years, they will inform
the profit changing after take the implementation plan.
When: Yearly
Who: A copy of the report will be submitted to the management and board of directors as well

List of resources
a) Expert to handle technological changes
b) Training rooms and proper arrangement to influence the staffs towards change
c) Good motivation program for the staffs
d) Proper incentives for good performing staffs
e) New systems and computers to handle things technologically

Conclusion

The organizations have gone through several changes, but have also faced the resistance on the
part of the workers. The firm has certain issues with the truck drivers regarding the
implementation of the PDA and GPS system, which needs to sort out quickly. Otherwise, the
company may lose some old staffs. The management needs to adopt few things that are essential
for the employees like motivational classes, experts to teach about the advanced tools and other
changes in the firm.