BSBMGT615 Contribute to organization development

Assessment task 2 – Group project

Complete the following tasks

Submit your responses in documents that are appropriate for each task.
1. Access the company business plan and the organizational charts. Using this document and
the development plan brief, prepare a draft development plan for senior management to
consider. The plan should include details on the following:

 The development plan’s goals and objectives and possible measures of

success

In 2015–2020 BizOps will consolidate its position in the market as a lead retailer
for green and sustainable solutions for high quality exclusive products. To do this,
BizOps will focus on the following business goals:
Financial stability:
- Increase revenue by 15% (compared to the previous 12 months) by the end of
the financial year
- Maintain annual profit levels of 15% of revenue for all products and services,
calculated at the end of each financial year
- Reinvest 75% of profit back into the business at the end of each financial year

 Key personal and their roles in implementing the proposed development plan

Key personnel and their roles

- Chief executive officer: Rose Hargreaves 15 years' financial experience in

the retail industry
- Managing director: Financial operations Mike Booth 20 years'
accountancy experience
- Managing director: Business operations Sean Bamford 15 years'
experience in a range of retail and logistics businesses
- Managing director: Retail operations Nancy Tooket 15 years' experience
in the retail industry
- Managing director: Human resources Sayo Yoshida 10 years' experience
in recruitment and general HR

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  A list of the stakeholders that needed to be consulted, with an outline of what
their needs and competing demands may potentially include

Stakeholders name and role Needs and competing demand

Chief executive officer: Rose
Hargreaves
Managing director: Financial
operations Mike Booth
Managing director: Business
operations Sean Bamford
Managing director: Retail operations
Nancy Tooket
Managing director: Human resources
Sayo Yoshida
To gain company’s overall success
The need to manage the financial
aspect of the company
To build an efficient business
operation plan
To have a successful retail operation
for all the stores
To have a good staff and less staff
turnover

 A stakeholder consultation and communication strategy that outlines what

needs to be communicated, who will receive the communication and how it
will be communicated

Stakeholders name and How to communicate Information

role
Chief executive officer: Meeting To gain approval
Rose Hargreaves
Managing director: Email About the financial
Financial operations Mike aspect of the business
Booth

Managing director: Phone Information regarding

Business operations Sean
Bamford
Managing director: Retail
operations Nancy Tooket
Managing director: Human
resources Sayo Yoshida
the business operation
part of the business
Intranet The retail operation
information
meeting About the staff and
recruitment strategy

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  Strategies that will be used to gather stakeholder feedback throughout the
implementation phase

These are the strategies to get feedback from internal stakeholders I have
described the pros and cons for each methods

Email & Chat

Have your team share feedback with you via email and use labels or folders to
stay organized, or if your organization uses a chat platform internally, create a
room specifically for feedback.

PROS:
Convenient for customer teams to use.
Feedback can be shared virtually anytime.
You can search feedback later.

CONS:
Neither option scales well for the Product Manager.
Chat and email can be distracting.
Does not aggregate data or provides analytics.
Requires extra manual work to extract the feedback.

Team Meetings
Consider holding bi-monthly or monthly feedback meetings with customer teams
to let folks share and discuss what they’ve been hearing.

PROS:
Opportunity to provide product updates/share what’s next on your roadmap.
Allows you to ask follow-up questions.
You can clarify feedback with those who have shared it.

CONS:
Getting everyone in the room at the same time can be hard and inconvenient.
Can lead to confusion if customer teams have to hold onto feedback for a month
before relaying it.

Feedback Reports
In lieu of (or in addition to) facilitating a feedback meeting, have every team
generate a customer feedback report every two weeks or so and share it with your
team.

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 PROS:
Contains both qualitative and quantitative data.
It’s a resource you can return to for information when you need it.

CONS:
Time-consuming and possibly inconvenient for customer teams to produce.

Does not look at long-term feedback trends.

 A proposed timeline with milestones to achieve full implementation

Item Milestone
Form a project team 1 week
Stakeholder consultation 2 days
Gain approval 3 days
Budget 1 day
Risk analysis 1 week
Assign task to team
Complete tasks 1 week
4 weeks
Draft the development plan 2 weeks
Present plan 2 days
Final plan 5 days

 An outline of resources that will be required to implement the proposed

development plan

Physical resources
- Computer
- Software
- Printer
- Meeting room
- Internet
Financial resources

- Budget form the financial director

Human resources

- Project team
- Manager
- IT specialist

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 Effectiveness To what extent did the workshops lead to increased
community support for action to tackle climate
change?

To what extent was did the engagement method

encourage the target group to take part in the project?

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