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2. Why are many managers reluctant to take the actions necessary to correct the
deviations?
Many managers are reluctant in taking the actions necessary to correct some
deviations because no one of us knows what will might happen next. No of us can
predict the future. Mangers are not easily convinced when it comes to taking actions
which regards to correcting aberrations because they are afraid to its effect and
outcome. There is a possibility that even if the actions that are going to take is for the
improvement of activities inside the company, these things may also lead to more
complex problem. The managers taught that what if this way is not the right path of
success? What if, without knowing, the actions which they prefer to be the solution of
such different issues may drag them more to down.
3. Since quality is a relative concept, how does a manager ever know if the quality is
optimum?
A manager will notice if the quality level of action reach its effectiveness if its
result is completely positive. If the manager become successful in correcting deviations,
then, the strategies he/she used to control it is highly acceptable. Every actions we take
in life can only be measure through evaluating its outcome and result. The quality of the
concept is said to be optimum if these suddenly reaches its goal In the end, after
applying the concept, its result should help in order to take place again activities in its
original plan. The negative reactions before will now turn into positive one.
4. If you were implementing a new control system designed to check more closely the
expenses of your sales people, what actions might you take in order to minimize
negative reactions?