Saint Louis

City of San Fernando 2500 La

Hospitality Management and Tourism Management

Laboratory Manual

Organizational Structure of
Housekeeping Department

Roles and Responsibilities

1. Executive Housekeeper
- Heads the entire housekeeping department.
2. Assistant Executive Housekeeper
- Ensures the overall cleanliness, condition, sanitation, comfort and
ambiance of the hotel.
3. Floor Supervisor
- Issuing of keys to room attendants, coordinating floor operations
and tray clearance with room operations, inspecting of rooms for
readiness.
4. Public Area Supervisor
- Ensuring the cleanliness is maintained at all times in public areas.
5. Night Supervisor
- Aside from supervising the hotel at night, the Night Supervisor
ensures the following: provision of guest supplies, cleanliness of all
the areas at night and operating staff working at night follow all
cleaning SOPs.
6. Uniform Supervisor
- Provides clean, ironed and fresh uniform to the hotel staff.
7. Linen Supervisor
- Inspects linen and sends it to laundry for washing and ironing.
8. Uniform Attendant
- Collects staff uniform at the end of every shift and maintains them
to be used for the next time, which he also issues.
9. Linen Attendant
- Segregating the dirty linen according to its types before sending it
to the laundry, keeping track of linens before and after laundry.
10. Guest Room Attendant
- Known as the Chambermaid.
11. Store Attendant

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 - Directly reporting to the Storekeeper Supervisor, keeps the count
of cleaning equipment and items such as cleaners and detergents.
12. Public Area Attendant
- Directly reporting to the Public Area Supervisor, keeps the public
areas in best maintained status.
13. Night Shift Attendants
- Staff who perform housekeeping duties during night time.
Qualities of Housekeeping Staff
1. Personal Hygiene and Appearance
2. Interpersonal Skill
3. Communication Skill
4. Personal Skills and Traits

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