STUDENT SATISFACTION WITH ACCOMONDATION FACILITIES IN UTHM.

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ARTIC AUTHOR(
TITLE PUBLICATIO IMPORTANT IDEA/CONTENT FROM THE ARTICLE
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1. Student Patricia 2013 1. Student hostel is part of the facilities provided by the
satisfaction with Toyin university and this facility is often emphasized by each
hostel facilities in Sawyerr student before making the choice to continue their
Nigerian & studies. Student hostel facilities are including
polytechnics Nor’Aini bedrooms, bathrooms and toilets, kitchens, laundry,
Yusof recreational areas and access to internet services.
2. The problem statement of this study is that the
facilities provided are inadequate to accommodate all
students. This will cause students to feel dissatisfied
and move on to other learning places or university.
3. This study uses the measurement of physical
characteristics of the facilities such as bedrooms,
toilets and bathrooms, other facilities and social
characteristics such as population using the facilities
and convenience of use to measure the level of
satisfaction of students with the hostel facilities
provided.
4. This study considers students' residential satisfaction
as expressed by students based on their satisfaction
with hostels in relation to their needs, needs and
experience. Whereas students' satisfaction levels are
measured based on bedrooms, bathrooms, common
rooms and other services within the hostel area.
5. The results indicate that students are dissatisfied with
the facilities provided because they feel they are
inadequate and therefore cannot meet the
requirements for the provision. The results of this
study are limited to the satisfaction of the students
with the hostel facilities provided only. However,
further studies can be conducted to investigate hostel
administration and other school facilities.
2. Relative Simon 2013 1. In the face of growing enrolment of students in
Importance of Gyasi tertiary education globally, student accommodation
Student Nimako & has become one of the teething problems faced by
Accommodatio Francis higher institutions in developing country context.
n Quality in Kwesi 2. Based on the service quality literature, SAQ is
Higher Bondinuba defined as the extent to which accommodation service
Education meets customers’ needs or expectations.
2. The objectives of this study are to identify and
prioritize Student Accommodation Quality (SAQ)
dimensions in Ghana and to determine whether
student priority for SAQ dimensions in GHI differs
between residential and non-residential
accommodation types.
3. The study concludes that within the COLTEK and
K-Poly, students priority for SAQ dimensions is
 similar in most respect and that the most important
SAQ dimension to the tertiary students when
considering accommodation is availability of utility
facility specifically water and electricity, followed by
overall impression of hostel, security, physical
environment, toilet, the rest.
4. It was found that kitchen facility, access to
transport and entertainment facility are less important
SAQ items while the least important is garage facility.
5. The study implies that student accommodation
providers and management of the tertiary institutions
are to focus more attention, strategy, resources and
efforts on SAQ dimension that students give more
priority to than other sin order to ensure effective and
efficient hostel accommodation services that promote
students’ learning in tertiary education in Ghana.
3. Students’ Ayodeji 2017 1) This study aims to investigate satisfaction of higher
satisfaction Emmanuel institutions students with on-campus
with hostel Oke, accommodation with an emphasis on the ethnicity of
accommodatio Clinton the students.
ns in higher Ohis 2) Organisations or University need to provide basic
education Aigbavboa goods, facilities, amenities and services that make
institutions. and students highly satisfied so as to survive in highly
Marcia M. competitive accommodation provision market.
Raphiri 3) The university management plays a crucial role in
providing basic facilities and services for students’
accommodation. The management through approved
agencies are shouldered with the responsibilities of
managing and controlling the activities and features
of students’ accommodation. Their services are
related to maintenance which is an important
occupant’s satisfaction factor.
4) Students are satisfied with the overall building
quality features especially with ceiling quality,
furniture fittings, water pressure, wardrobe quality
and fire escape route. These findings align with the
study carried out by that basic physical features
should be considered in maintaining satisfaction of
residences.
5) This study has considered general factors affecting
satisfaction of students in on-campus accommodation
provided by their institutions with emphasis on ethnic
group of the students.
4. Student’s Shahid 2012 1) Several researchers have considered “student
perception on Bashir, accommodation” as one of the most adequate
the service Irsyad facilities provided by the higher learning institutions.
equality of Hussain 2) In his research, it was further observed that suitable
Malaysian Sarki and hostel facilities can provide security, cooperation,
universities’ Prof. Dr. responsible citizenship, intellectual stimulation,
hostel Juhari inspiration and mutual composition.
accommodation Samidi 3)
5. The Factors Fatemeh 2010 1) The primary purpose of this study was to identify
Predicting Khozaei, the most important factors that predict undergraduate
Students’ Nadia students’ level of satisfaction with the student hostels
Satisfaction Ayub, they are living in.
with University Ahmad 2) The result of the study suggests that satisfaction
Hostels, Sanusi with fees, distance from university facilities, room
Case Study, Hassan safety, room size, hostel security, and hostel facilities
Universiti Sains and Zahra are the most important factors which predict
Malaysia Khozaei undergraduate students’ satisfaction with their hostel.
3) This new life style provides an opportunity to learn
how to live independently, compromise with other
students and roommates, share space and facilities
and so forth.
4) The most important factors that influenced that
students satisfaction levels were distance from the
university facilities, the exterior condition of the
hostel, hostel population, satisfaction with transport,
hostel security, room size, and room safety.
5) In studies that place the critical lens on students’
satisfaction levels of their university accommodation,
the units of focus have been diverse such as on the
influence of the physical attributes, and,
psychological and management aspects.