LORRINE

ERP/HR SYSTEMS CONSULTANT

Experienced ERP/HR Consultant with 15+ years in HR business and systems implementations, seeking a
challenging opportunity that leverages my skills and technology to positively impact business strategies.
Expertise in global full cycle implementations, HRIS technology/operations, business process
transformations, integrations, complex data analysis and mapping, requirements gathering and
documentation, fit/gap analysis, functional specifications documentation, unit/user testing, complex data
and security clean-ups, and team building and mentoring.

Having worked for Fortune 500 companies and smaller I have a diverse background. My strengths
include:
 Manage Multi Projects Simultaneously  Business Process Transformations
 Strong Team Player  Role Flexibility
 Adaptable and Quick Study  Excellent Inter-Personal and Communication
Skills
 HRIS Operations Management  Work Exceptionally Well Under Pressure

SYSTEMS TRAINING/IMPLEMENTATIONS/CERTIFICATION
 SAP Personnel Management
 SAP Accelerated HR
 Contingent Worker
Program/Integration
 SuccessFactors Performance
Mgmt
 ServiceNow, Remedy
 Agile Scrum Methodology
 SAP Organizational  SAP Authorizations
Management
 SAP ASAP Methodology  SAP EE/Manager Self-
Service
 ADP Total Timekeeping  ATS – Resumix, Taleo
 Workday  Identity Access Mgmt
 Clarity  SalesForce
 Systems Development Life  Microsoft Office Suite
Cycle (SDLC)

PROFESSIONAL EXPERIENCE
ALLERGAN, Inc. 08/2016-
02/2018
HR Technology Consultant
Provide consultative services to ensure timely onboarding of new employees, data quality and alignment
between HCM systems - Workday and SAP HR to support 17,000 global employees and 5,000 contingent
worker population. Projects include:
 Workday to SAP Interface Optimization: As HR Subject Matter Expert (SME), collaborate with HR
Technology, HR IT, and offshore resources to identify requirements. Perform user testing in Workday
and SAP HR to approve configuration changes.
 Contingent Workforce Management System Migration from Metastorm to Fieldglass
system: Extract, analyze and perform data mapping. Format files for data conversions.
Collaborate with Vendor (Bartech) and technical teams to reconcile conversion files. Validate data
loads in HCM.
 Global Grading Standardization: Collaborate with I.T. and HR Technology teams to support
cutover to production. Analyze data and mappings to validate Workday integration with ERP/SAP HR.
 Workday to SAP HR Integration: Perform daily audits to identify root cause and resolution for
integration errors in SAP HR system. Communicate and coordinate resolutions with I.T. support team
and HR Service Delivery.
 Other: Extract, analyze and format ad hoc reports upon request by Legal and HR management.
Provide user training and project support as needed.

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TOYOTA FINANCIALS, Inc. (TFS)

04/2015-08/2016
Business Technology Systems (BTS) Delivery Manager/Consultant
Provided consultative, project management and HR systems delivery services to ensure timely and
successful delivery of HR systems and processes, to support company transition to Plano, Texas.
 Transition & Risk Assessment Tools implementation in Salesforce: Served multiple roles to
support the Salesforce implementation to manage the transition of employees, jobs and business
processes to Plano, Texas. Used Agile Scrum methodology. Collaborated with HR Scrum Master and
team to identify user stories (requirements) for each two-week Sprint. Reviewed backlogs/changes
and timelines for each release, submitted changes in ServiceNow for CAB (Change Advisory Board)
review and approval. Ensured QA testing is complete and documented as per TFS requirements.
Assisted with unit testing in SalesForce. Coordinated weekly status meetings with the Outsourced
I.T. teams (TCS, Infosys) to escalate/prioritize helpdesk tasks.
 TFS Flexworks Program & Portal Implementation in ServiceNow: Liaised with HR business to
identify telecommute policy and system requirements. Managed the I.T. deliverables to ensure
timely delivery of the Flexworks portal and workflow in ServiceNow. Researched and worked with
Asset Manager, Telecom and Deskside Service teams to resolve issues escalated by Managers, HR
and impacted Employees.
 Call Center Systems Integration with Workforce Management/ADP Payroll: Conducted
weekly meetings with Payroll, Call Center Managers, HR Manager and Integration Team to identify
and resolve integration issues.
 Other: Supported Workday Onboarding & Provisioning Process (in SEC1 system), Workday
integration with Oracle B.I. System, Annual Employee Survey, Workday integration with DocuSign
and Web Portal. Managed HR project resources and budgets in TFS Enterprise Resource Tracking
system and ensured HR monthly compliance and alignment with Clarity and ServiceNow.
ALLERGAN, Inc. 04/2004-
11/2014
ERP Consultant/Project Manager
Provided internal consultative/project management services to support global HR applications, interfaces
and processes. Collaborated with HR Business Owners and I.S. teams to research/analyze and
recommend technical solutions that provide best business practices and best meet business
requirements. Project management duties included requirements gathering, scoping, fit/gap analysis,
budget/resource/timeline management, status updates and communications to stake holders and
impacted user communities. Also coordinated and conducted weekly status meetings to ensure issues
and fixes are tracked and handled in a timely manner, and escalate tasks on critical path. Ensured
appropriate documentation was completed as per FDA regulations; and work instructions written for end
user training. Conducted knowledge transfer to production support teams. Managed post-implementation
support process. Projects and responsibilities included:
 Implement core HRIS in New Countries/Entities: Implemented SAP HR and interfaced to
third party systems to support business expansion in new countries - Costa Rica, Venezuela,
South Africa, Philippines, Malaysia, China, Taiwan, and Indonesia. Collaborated with respective HR
Country Managers to identify business, local and reporting requirements. Streamlined process
to reduce timeline from 6 (six) to 4 (four) weeks; thus a cost savings and timely
onboarding of employees.
 Contingent Worker Information Systems in Metastorm BPM: Led SAP and Metastorm
technical teams to implement Metastorm BPM as a Contingent Workforce Management tool.
Scope included Metastorm application design and development, integration with SAP HR (via
webservices), workflow, testing, data mapping and conversion, technical/functional specification
documentation, and training. Coordinated data conversion with Regional business resources.
Automated and standardized global processes and practice. Minimized SOX audit
failures.
 SuccessFactors Performance Management System: Managed technical team to implement
a new global Performance Management system, integration with SAP HR and Single Sign-On.
Collaborated with the vendor and HR business to identify business processes, workflows, user
permissions, and translations (Spanish, Italian, French, German, and Portuguese). Developed
technical specification document for SAP interface, ensured program was tested and documented,

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coordinated User Acceptance Testing. Automated and standardized global processes and
practices.
 Mobile Personal Profile and Leave Request: Ensured timely implementation of web mobile
Employee Self Service applications for U.S., UK and France.
 SAP Employee Self-Service (ESS) and Manager Self-Service (MSS): Ensured timely
implementation of SAP Leave Request ESS and MSS for UK and France. Eliminated the manual
administration of leave requests by HR; thus enabling employees and managers to
submit requests and approve online.
 Costa Rica Master Data Cleanup: Analyzed HR master data to determine issues.
Recommended project plan and timeline to resolve Basic Pay data conflicts with Work Schedules
and Payroll Interface issues. Coordinated data analysis with local HR team and Payroll Vendor
(Exactus/Softland), and delivered onsite HR user training. Re-engineered HR business processes
to optimize system functionality and ensured legal compliance with Costa Rica laws. Established
best practices and processes; thus eliminated dual/manual processing, which reduced
work hours.
 Asia Pacific SAP HR Security Cleanup: Revamped SAP HR Security ensure appropriate SAP
HR authorizations and segregation of duties in 14 countries. Performed extensive analysis and
mapping of Asia Pacific’s Security roles, gaps, and role changes. Standardized role naming
convention and HR authorizations across the region; thus ensured appropriate access
and segregation of duties.
 Outsourced Vendor Management - HR Production Support: Provided guidance and
mentoring to ensure Service Level Agreements (SLA) were met. Conducted weekly reviews to
monitor SLAs, identify reasons for failures, resolutions and communication with the business was
appropriate. Increased team efficiency and ultimately customer satisfaction survey
ratings.
 Acquisitions/Mergers and Divestitures: Led HR technical team and interfaced with HR
Business and Core Project Team to assess infrastructure and HR data requirements. Coordinated
employee data files and conversions with Corporate HR, infrastructure team, and third-party
vendors to ensure employees were divested or integrated on company network, HR/Payroll and
Benefits systems as per timeline. Received awards for successful and timely integration of
SkinMedica’s HR/Payroll/Benefits (within 8 weeks). Other acquisitions – Inamed, MAP
 Identity & Access Management: Lead HR Technical team to ensure successful implementation
of SAP HR integration with new Identity Manager system in 2011; and then to migrate to new
Identity Manager landscape and processes in 2014. Worked with technical team to document AS-
IS and TO-BE HR business processes, developed technical specifications, tested HR business
processes, workflows and integration with SalesForce, OKTA, Active Directory, Sharepoint, and MS
Outlook. Streamlined and automated global processes, which substantially decreased
onboarding time for new users.
 Other SAP and I.T. Projects: Served as Analyst/Tester in SAP Upgrade from EHP5 to EHP6, SAP
Portal Upgrade and Segregation, SAP Server Refreshes, SAP Enhancement/Support Packs
Installations, Taleo eRecruitment, Microsoft Office 2007, Clarity Project Manager Application, IE
Browser upgrade to IE11, Concur Interface/Upgrade to Cloud

KRAFT FOODS INTERNATIONAL (KFI) 05/2003-

10/2003
HRIS Consultant
Provided consultative services in SAP 4.6c to globally standardize and improve business processes in KFI’s
four geographic regions and global organizations.
 Analyzed and recommended Organizational Structure changes. Developed OM guiding principles,
naming standards and communicated maintenance processes to the business units.

 Coordinated implementation of custom Infotype 9908 (employees’ work location/building) with central
IT and regional support teams. Communicated changes to SAP super users; coordinated
table/employee data gathering; data validation; weekly status updates; user testing; and resolving
upload issues with the central IT team.

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ASIA GLOBAL CROSSING (AGC)

03/2002-10/2002
HRIS Consultant
Managed project to ensure successful migration of SAP HR 4.6b to Spectrum iVantage 3.0 (web based
application) in U.S. and 10 Asia Pacific countries. Implementation included employee master data, position
control, benefits, absence, training/development, performance reviews, and SQL/Crystal Report Writer.
 Analyzed business processes and requirements to re-engineer HR processes.
 Performed data extractions, data mapping and conversions.
 Defined user roles/profiles and tested user access.
 Conducted status meetings with vendor (Spectrum) Client Services to ensure project deliverables
were met. Delivered end user training and provided post go-live support.

GLOBAL CROSSING 10/1999-

03/2002
Manager, Human Resources Information Systems (HRIS)
10/99 – 01/00 - HR Functional Lead on SAP HR 4.0b full cycle global, pre-configured client utilizing ASAP
methodology. Implemented PA, PD and Benefits for 450 global employees.
01/00 – 04/02 - Localization Lead in SAP Upgrade to 4.6b and integrate six new companies. Implemented
PA, PD, Benefits, Payroll interface to ADP, and Compensation utilizing ASAP methodology and standard
SAP PA/PD functionality to integrate 18,000+ employees.
 Coordinated HR Blueprinting workshops to implement Personnel Administration (PA) and
Organizational Management (OM) modules. Developed training material, conducted end user
training, defined/maintained user authorizations. Coordinated and conducted weekly conference calls
with global users to identify and resolve issues.
 Collaborated with regional HR teams to identify local and reporting requirements.
 Collaborated with technical teams to ensure security profiles, payroll and ABAP reports specifications
were met.
 Coordinated testing with Benefits, Compensation, ESS, and Payroll teams.
 Defined SAP HR Security Roles and assisted Security team in developing and testing security roles.
 Mapped and tested roles mapping to jobs and collaborated with security team to ensure proper
assignment and testing of security profiles.
 Performed unit/integration testing, data mapping, manual conversions, and custom ABAP reports
testing.
 Assisted Training team to ensure training material met specific regional/country requirements.
 Conducted HR user training for global users.
 Maintained SOPs and ongoing documentation to support ongoing business changes and end user
training.

ADDITIONAL RELEVANT EXPERIENCE

Deloitte Consulting – 01/1999 – 07/1999
SAP Senior HR Consultant
APAC Customer Service – 07/1996 – 12/1998
Corporate Manager, HRIS (Lawson 7.0.6)
Mitsubishi Electric – 05/1990 – 07/1996
HRIS Administrator & SAP HR Project Lead

EDUCATION

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University of California – Irvine (in progress)

HR Certification
Brigham Young University-Hawaii
Business Management (Travel Industry)
Church College of New Zealand
General Education, Piano Scholarship with Trinity College of Music

AWARDS
VIP Award (Values in Practice) – Asia Pacific Region
Award for Excellence – Allergan Medical for SkinMedica Acquisition/Integration Project
Award for Excellence – HR Operations for SkinMedica Acquisition/Integration Project
Award for Excellence – Enterprise Applications & Solutions
ABCD Award (Above & Beyond Call of Duty) - Enterprise Applications & Solutions

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