HOW TO USE THIS MODULE

Welcome to the Module “Maintaining and Repairing a Washing Machine”.

This module contains training materials and activities for you to complete.

The unit of competency “Maintain and Repair Electronically-Controlled

Domestic Appliances” contains the knowledge, skills and attitudes required
for Consumer Electronics Servicing required to obtain the National
Certificate (NC) level II.

You are required to go through a series of learning activities in order to

complete each of the learning outcomes of the module. In each learning
outcome there are Information Sheets, Activity Sheets Operation Sheet,
and Student Write-Up. Do these activities on your own and answer the Self-
Check at the end of each learning activity.

If you have questions, don’t hesitate to ask your teacher for assistance.

Recognition of Prior Learning (RPL)

You have already some basic knowledge and skills covered in this module
because you have been working for some time; and already completed
training in this area.

If you can demonstrate competence to your teacher in a particular skill, talk

to your teacher so you don’t have to undergo the same training again. If you
have a qualification or Certificate of Competency from previous trainings
show it to him/her. If the skills you acquired are consistent with and
relevant to this module, they become part of the evidence. You can present
these for RPL. If you are not sure about your competence skills, discuss this
with your teacher.

After completing this module, ask your teacher to assess your competence.
Result of your assessment will be recorded in your competency profile. All
the learning activities are designed for you to complete at your own pace.

In this module, you will find the activities for you to complete and relevant
information sheets for each learning outcome. Each learning outcome may
have more than one learning activity.

This module is prepared to help you achieve the required competency, in

receiving and relaying information. This will be the source of information
that will enable you to acquire the knowledge and skills in Maintaining and
Repairing a Washing Machine independently at your own pace with
minimum supervision from your teacher.

i
Program/Course: CONSUMER ELECTRONIC SERVICING NC II

Unit of MAINTAIN AND REPAIR ELECTRONICALLY-

Competency: CONTROLLED DOMESTIC APPLIANCES

Module Title: MAINTAINING AND REPAIRING A WASHING

MACHINE

INTRODUCTION:

This module contains information and suggested learning activities on

Maintaining and Repairing a Washing Machine. It covers the knowledge,
skills and attitudes required in maintaining and repairing washing machine.

Completion of this module will help you better understand the succeeding
module on maintaining and repairing electronically-controlled domestic
appliances.

This module consists of three (3) learning outcomes. Each learning outcome
contains learning activities supported by instructional sheets. Before you
perform the instructions, read the information sheets and answer the self-
check and activities provided to ascertain to yourself and your teacher that
you have acquired the knowledge necessary to perform the skill portion of
the particular learning outcome.

Upon completing this module, report to your teacher for assessment to check
your achievement of knowledge and skills requirements of this module. If you
pass the assessment, you will be given a certificate of completion.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module the students should be able to:

LO1. Identify the functions of the parts of a washing machine.

LO2. Diagnose a washing machine and troubleshoot the defects/
faults found.
LO3. Maintain and repair a washing machine.

ii
 TECHNICAL TERMS
Converts AC electrical energy into mechanical energy, producing a
AC Motor -
mechanical rotary action that performs some type of work.
A container which resists generation of triboelectric charge (frictionally
Antistatic - generated) as the device is inserted into, removed from, or allowed to
slide around in it.
Bushing - A sleeve protecting a conductor where it passes through a hole in motor.
A device used to boost the voltage to a motor. Running capacitors are
used in the starting winding to increase the running torque of the
Capacitor -
motor. Starting capacitors are used in the starting winding to increase
the starting torque of the motor..
Capacitor for A low reactance non-polar electrolytic capacitor connected in series with
-
Start Motor the start winding.
A rotating electric machine which changes applied electrical energy or
Motor - power into mechanical output energy or power.

Rotor - The part of an electric motor that turns or rotates.

The winding in an electric motor that provides the power for turning the
rotor during operation. It has the larger wire of the two windings. The
Run Winding -
main winding of the motor with comparatively low resistance and high
inductance.
Rectifier - Diode circuit that converts AC to pulsating DC.
Component made of material that opposes the flow of current and
Resistor -
therefore has some value of resistance.
Electromechanical device that has a rotating shaft connected to one
Rotary Switch - terminal capable of making, breaking a connection to one or more other
terminals.
The part of a rotor that carries other rotating members and that is
Shaft -
supported by bearings in which it can rotate.
The auxiliary winding of the motor with comparatively high resistance
Start Winding -
and lower inductance.
Stator - The stationary part of the motor which the field windings are placed.
System An integrated circuit that can recognizes and responds to commands
Control from the operator by monitoring the DC voltages at the output
-
Microprocesso terminals.
r
Schematic - Illustration of an electrical or electronic circuit with the components
Diagram represented by their symbol.
- Also called a short. Low resistance connection between two points in a
Short Circuit
circuit typically causing excessive current.
Solder - Metallic alloy used to join two metal surfaces.
- Process of joining two metallic surfaces to make an electrical contact by
Soldering
melting solder (tin and lead) across them.
Substrate - Mechanical insulating support upon which a device is fabricated.
Switch - Electrical device having two states, ON (closed) or OFF (open).
- Sequence of operations intended to verify the correct operation or
Test
malfunctioning of a piece of equipment or system.
An over current device that contains a heater element in addition to and
Thermal
affecting a renewable fusible member which opens the circuit. It is not
cutout
designed to interrupt short short-circuit currents.
Transformer - Inductor with two or more windings.
Troubleshootin - Systematic approach to locate the cause of a fault in an electronic
g circuit or system.
Winding - An assembly of coils designed to act in consort to produce a magnetic
flux field or to link a flux field.

iii
 Program/Course CONSUMER ELECTRONIC SERVICING NC II

Unit of MAINTAIN AND REPAIR ELECTRONICALLY-

Competency CONTROLLED DOMESTIC APPLIANCES

Module Title MAINTAINING AND REPAIRING A WASHING

MACHINE

Learning Outcome 1:
Identify the functions of the parts of a washing machine.

Assessment Criteria:

1. The operation of a washing machine is explained.

2. The parts of a washing machine are identified.
3. The functions of its part are explained.

REFERENCES AND FURTHER READING

1. Goldberg, Joel. Troubleshooting Electronic Devices; Delmar Publishers,

Inc:1994.
2. Mukay, Masaaki, Kobayashi, Ryozzo. TV Troubleshooting Manual. Pictorial
Printers, Ltd: 1988.
3. Perozzo, James. Practical Electronics Troubleshooting: Delmar Publishers,
Inc: 1992.
4. Ronan, David T. Practical VCR Repair; Delmar Publishers, Inc: 1995.
5. www.google.com
6. www.yahoo.com

1
 LEARNING EXPERIENCE / ACTIVITIES

Learning Outcome 1
Identify the functions of the parts of a washing machine.
Learning Activities Special Instruction
 Read Information Sheet No.  You can ask the assistance of
1.1 on Operation of a your teacher to show you and
washing machine, parts and explain further the topic you
its functions. don’t understand.

 Do Self-Check No. 1.1 to  Try to answer Self-Check

check your knowledge on without looking at the
Operation of a washing Information Sheet.
machine, parts and its
functions.

 Compare your answers to

the Answer Key.

 If you were not able to

answer all the questions, go
over again the Information
Sheet.

 If you have answered all the

questions, you can proceed
to the next learning
outcome.

2
 INFORMATION SHEET 1.1
 OPERATION OF A WASHING MACHINE

Washing Machine – is a domestic appliance that washes clothes and linens. It is

a power driven machine with an AC motors connected to the 60 Hz power
source so that the electrical energy can be converted into mechanical energy in
order to facilitate an act of washing rinsing and spinning. It also includes wash
and spin timers for automatic operations.

 PARTS OF WASHING MACHINE AND ITS FUNCTIONS

TOP COVER WATER

SUPPLY
HOSE

PROGRAM
AC CORD
SELECTION
CONTROL

PULSATOR DRUM

SIDE COVER TUB

DRAIN HOSE

Function of each Parts

 Top Cover – use to cover the tub.
 Pulsator – is a rotating part inside the tub. Responsible in making the
water spin.
 Drain Hose – It served as a passage way out.
 Side Cover Tub – It is the main housing of the unit.
 Drum – It served as a washing tub.
 Water Supply Hose - It served as an inlet of water.

3
 Block Diagram of Electronically-Controlled Washing Machine

 Power Controller – It is a circuit that controls the amount of power

supplied to the motor.
 Sensor – It is the input receiver that detects input signal coming from
forward and reverse motor. It detects any abnormality of the operation
for automatic shut off.
 Program Selection Control – It is a push button switch that controls
the operation of the washing machine. This circuit has a timing
sequence for low, medium or high.
 Comparator – It is a processing circuit that accepts the input signal
coming from sensor, program selection control. This circuit provides the
triggering voltage to the power controller.
 Forward/Reverse Motor – A rotating electric machine which changes
applied electrical energy or power into mechanical output energy or
power.
 Buzzer – It is a device used to generate sound, once the program
operation is completed or problem occurred.
 Input Command – It is a setting period of the user.
 AC Plug – It is a connector intended for connecting to the main source
220V.

4
 SELF-CHECK 1.1

A. Direction: Label the different blocks that resemble an electronically-

controlled washing machine. Write your answer on another sheet of paper. Do
not write anything on this module.

B. Direction: Define the following words below. Write your answer on another
sheet of paper. Do not write anything on this module.

1. Pulsator - _______________________________________________________________
2. Drain Hose - ____________________________________________________________
3. Buzzer - ________________________________________________________________
4. Program Selection Control - _____________________________________________
5. Power Control - _________________________________________________________

5
 ANSWER KEY TO SELF-CHECK 1.1

A. Label the different blocks

1. AC Plug
2. Buzzer
3. Forward/Reverse Motor
4. Input Command
5. Comparator
B. Define the following words

1. Pulsator - is a rotating part inside the tub. Responsible in making the

water spin.
2. Drain Hose - It served as a passage way out.
3. Buzzer - It is a device used to generate sound, once the program operation
is completed or problem occurred.
4. Program Selection Control - It is push button switch that controls the
operation of the washing machine. This circuit has a timing sequence for
low, med or high.
5. Power Control - It is a circuit that controls the amount of power supplied
to the motor.

6
 Program/Course: CONSUMER ELECTRONIC SERVICING NC II
Unit of MAINTAIN AND REPAIR ELECTRONICALLY-
Competency: CONTROLLED DOMESTIC APPLIANCES
Module Title: MAINTAINING AND REPAIRING A WASHING
MACHINE

LO 2: Diagnose a washing machine and troubleshoot defects /

faults found.

ASSESSMENT CRITERIA:
1. Pre-testing procedure is performed based on the manufacturer’s
manual.
2. System defects/fault symptoms are identified using appropriate tools
and equipment.
3. Identified defects and faults are explained to the responsible person.
4. Results of diagnosis and testing are documented.
5. Troubleshooting is performed based on the service manual.
CONTENT:
 Procedure and Techniques in Pre-Testing a Washing Machine
 Troubleshooting Procedure
 Tools for Testing
 Possible Faults and Corresponding Remedies

REFERENCES AND FURTHER READING

7. Goldberg, Joel. Troubleshooting Electronic Devices; Delmar Publishers,

Inc:1994.
8. Mukay, Masaaki, Kobayashi, Ryozzo. TV Troubleshooting Manual. Pictorial
Printers, Ltd: 1988.
9. Perozzo, James. Practical Electronics Troubleshooting: Delmar Publishers,
Inc: 1992.
10.Ronan, David T. Practical VCR Repair; Delmar Publishers, Inc: 1995.
11.www.google.com
12.www.yahoo.com

7
 LEARNING EXPERIENCE / ACTIVITIES

Learning Outcome 2
Diagnose a washing machine and troubleshoot
defects / faults found.
Learning Activities Special Instruction
 Perform Operation Sheet No.  You can ask the assistance of
2.1 on procedure and your teacher to show you and
technique in pre-testing and explain further the topic you
troubleshooting a washing don’t understand.
machine.

 Do Performance Test to test  Try to perform the

your skills on procedure and Performance Test within the
technique in pre-testing and least possible time allotment.
troubleshooting a washing
machine.

 Refer your Performance

Output to the Observation
and Questioning Checklist.

 If you missed some of the

items in the Observation and
Questioning Checklist, go over
again the Operation Sheet.

 If you did get all the items in

the Observation and
Questioning Checklist, you
could proceed to the next
learning outcome.

8
 OPERATION SHEET 2.1
 PROCEDURE AND TECHNIQUES IN PRE-TESTING AN ELECTRONICALLY-
CONTROLLED WASHING MACHINE

1. Determine what the problem really is.

2. Be sure you understand how the washing machine is supposed to
operate.
3. Perform preliminary inspection to locate where the problem originated.
4. Perform closer inspection into the suspected parts or components.
5. Plan your approach to the repair problem.

 TROUBLESHOOTING PROCEDURES

ELECTRICAL FAULTS
1. Washer is not energized
Checks to be made Result of Possible Cause Remedy
Check
Household Power
Supply

1. Check whether Poor contact Defect of the Change the

connection electrical outlet electrical outlet
between the plug
and the electrical
outlet is poor
contact. Approximate No defect
voltage rating
2. Measure voltage
of the electrical OV (No Defect of AC 60 Fix the 60 Hz
Voltage) Hz household power supply
power supply line
Wiring of the
Washer

1. Measure Less than 1 Ω No defect

resistance between ∞ Ω Open circuit of Change the
both end of the the power power supply
power supply cord supply cord cord
with both the plug
pins short-
circuited

2. Check whether Male & female Poor connection Remove the

every connector in connectors cause to give
the bundle of separated strain and
connectors has a reconnect them
good connection

3. Check ∞Ω Wire is opened Change the lead

resistance of every wire

9
 wire to find out an
open wire
Electrical
Component

1. Check Less than 0.5 No defect Change the Auto

resistance with Ω Poor contact Off switch
power relay switch More than 1.0
turned on Ω

2. Check the 10~14 V No defect Change the

secondary voltage OV Coil is open transformer
of the transformer

3. Measure ∞ Ω and motor Testing Point Remove cause to

resistance to is hot blown out overload the
check whether motor
testing point of the
motor is blown out

4. Check whether Open Defect of the Change the fuse.

the fuse is open fuse
Controller

1. If there are no Over 120% Change the

defects in the voltage than controller if all
above, it should be rating check the electrical
defect of the parts have no
controller defects

2. If supply voltage
is 120% higher
than rating, the
varistar in the
controller may be
broken. Check
supply voltage

2. Defects on Displaying Function

Checks to be made Result of Possible Cause Remedy
Check
Main Voltage

1. Measure main Less than 85% Low voltage To explain that

voltage at the wall of the rating is it is caused by
outlet low voltage in
electric supply
and recommend
using a
transformer if
voltage has been
continuously low
10
 2. Measure voltage Less than 85% The diameter of To use a
at the extended of the rating the lead wire is transformer
outlet that the smaller or many having enough
washer is plugged loads are capacity if using
in if the extended connected at the a transformer
outlet is used and same outlet
voltage at the
electrical outlet is
normal in the
above
Transformer

1. Measure the Less than AC Defect of the Change the

secondary voltage 10V transformer controller
of the transformer

Controller

1. Defect of LED Defect of Change the

2. Defect of LED controller controller
driving circuit
3. Defect of micom
3. Reset during Operation
Checks to be made Result of Possible Cause Remedy
Check
Main Voltage

1. Measure the Less than Main voltage is Explain that it is

voltage of the outlet 80% of the too low or size of caused by a low
that the washer is rating a lead wire is too voltage in
plugged into during small electric main
wash and spin and recommend
using a suitable
size of leads.
2. Reset symptom External noise Explain it is
happens at specific inrushed caused by using
time zone environment (it
repeatedly happens when
equipment with
high frequency
is used around)

3. Check whether a Explain it is a

transformerlent problem of
power cut happens. electric supply
(Fluorescent lamp environment
is transformeriently
blinked)

11
4. Water doesn’t come into the wash bowl
Checks to be made Result of Possible Cause Remedy
Check
Ball Pressure
Sensor

1. Is there PE PE Error Connector is Reconnect the

error on the displayed taken off or lead connector or
display which or coil is open change leads.
means Ball Change the Ball
Pressure Sensor Pressure Sensor
Error if coil is open

2. Check Less than 26.2 Defect of the Change the

frequency of the kHz Ball Pressure pressure switch
Ball Pressure Sensor
Sensor without
load if wash is
proceeding
without filling
Controller

1. Defect of Change the

controller is highly controller
possible if inlet
valve and Ball
Pressure Sensor
have no defects in
the above
5. Pulsator doesn’t rotate normally
Checks to be made Result of Possible Cause Remedy
Check

Pulsator weakly
rotates

1. Check voltage Less than 85% Lower voltage Explain the

at the power outlet of rating causes and a
where the washer transformer
is plugged into should be used
if necessary
2. Check Indicating Capacitor is
capacitance of the needle rises normal
capacitor and
immediately
indicates ∞

The needle is Lack of Change the

stopped after capacitance of capacitor
it is raised the capacitor

12
 The needle Capacitor is fully Change the
doesn’t move discharged capacitor
6. Drain error happens while water drains normally
Checks to be made Result of Possible Cause Remedy
Check
Ball Pressure
Sensor

1. Check Less than 26.3 Defect of the ball Change the Ball
generation kHz pressure sensor Pressure Sensor
frequency of the
Ball Pressure
Sensor without
water 26.3~27.1 kHz Defect of the Change the
controller controller
7. Spin extraction is not proceeded
Checks to be made Result of Possible Cause Remedy
Check
Motor

1. In the case that There is motor Defect of the Change the

the wash motor working sound capacitor or capacitor after
does not spin mechanically checking defect
during spin locked of capacitor
extraction

a. Check there is Check whether

motor working the washing
sound, clutch or
washing tub is
blocked if the
motor rotates
after removing
the V-belt

Check whether
the motor is
locked if the
motor does not
rotate even
though the V-
belt is being
removed.

2. If there is no
motor – working
sound

a. Check Less than 26.3 Defect of the Change the Ball

frequency of the kHz Ball Pressure Pressure Sensor
Ball Pressure Sensor
13
 Sensor, under no
load, or

b. Is placed the The lid is open Mistake in use Explain “The lid
magnetic in Lid-B. is close during
operation”

Defect of Change the Lid-

magnetic in B
lid-B

c. Check the Contact defect Change the Ball

resistance of the of the Ball Pressure Sensor
motor Pressure
Sensor Coil is open Change the
∞Ω motor
Drain
Motor/Clutch

1. In case the
motor rotates but
the inner tub does
not rotate

a. Check ∞Ω Coil is open. Change the

resistance of the Resistance is Defect of drain motor
drain motor if the normal connection part
drain motor does or defect of the Change the
not work controller controller after
checking
connection parts
8. Spinning is going on even though the lid is open
Checks to be made Result of Possible Cause Remedy
Check
Ball Pressure
Sensor

1. The magnetic is Yes Read S/W is Keep magnet

placed on the short by away from the
wash magnetic on the washer
washer

No Read Switch Change the

controller
9. Spin basket does not reach to full speed (normal rpm)
Checks to be made Result of Possible Cause Remedy
Check
Main Voltage

1. Check voltage Less than 85% Tool low voltage Explain the
at the power outlet of rating cause and
14
 where the washer recommend
is plugged into using a
transformer if
necessary
Starting
Capacitor

1. Check the Lack of Defect of Change the

capacitance of the acceptance capacitor capacitor
starting capacitor
10. Power is not automatically turned off
Checks to be made Result of Possible Cause Remedy
Check
Auto Off Switch

1. Check whether There is Remove it

there is something something to
to push the power press it
button

11. Power is automatically turned off during operation or immediately

turning on the power switch
Checks to be Result of Possible Cause Remedy
made Check
Main Voltage

1. It is mostly Defect in main Explain the

caused by noise cause (it
from main or happens
transformerient specially when
power cut a high
frequency
equipment is
used around
the washer or
in the case
voltage
fluctuation is
big)
Auto Off switch
or Controller

1. Check whether Automatically Mechanical Change the

power is turned off defect of the auto off switch
automatically auto off switch
turned off when
turning on the
auto off switch
after unplugging
the power cord
from the outlet
15
 Change the
2. It would be controller
defect of the
controller if the
power is
automatically
turned off
immediately when
turning on the
power switch even
though there is
no defect in the
auto off switch

MECHANICAL FAULTS
1. Water doesn’t come into the wash tub
Checks to be made Result of Possible Cause Remedy
Check
Inlet Valve

1. If water doesn’t
come through the
inlet valve works
(electric sound
occurs)

a. check whether Water main is Main is cut Explain

water main is cut cut

b. Check whether Don’t turn on Mistake of use Turn on the tap

tubs are turned on

c. Hot and cold Connected Wrong Correct their

tub are opposite opposite installation locations and
connected turn on the tap

d. Wrongly select Selected Mistake of use Explain how to

water temperature opposite use
option

e. If there are no Filter blocked Don’t clean Clean them by

problems in the by foreign brush and
above, check the substance explain cleaning
inlet valve filters them regularly
after
disconnecting the
water supply hose

f. If there are no Defect of the Change the inlet

problems in the inlet valve valve
above, a
16
 diaphragm hole in
the valve is
blocked by foreign
substance or the
plunger in it is
locked.
2. Water fills continuously or intermittently
Checks to be made Result of Possible Cause Remedy
Check
Wrong
Installation/Leakage

1. Check whether the Drain hose Wrong The drain hose

drain hose is laying laying down Installation should be hung
down on the floor (For on the stand-
pump model) pipe or the tub

2. Check where water Water leaks Defect of the Change the part.
leaks from a part part Repair it
Ball Pressure Sensor

1. Check the pulsator It doesn’t Water pressure Check the tube

if it is rotating when rotate is not sensed of the Ball
water fills Pressure Sensor,
continuously is it bent, or
blocked, repair it

2. If there is no defect Air hole blocked Repair the

in the Ball Pressure Blocked blocked hole
Sensor, check
whether the air hole
of the outer tub is
blocked
Inlet Valve

1. Does water fills Water fills Defect of the Change the inlet
even though it is not inlet valve valve
energized (power is
off)
3. Pulsator doesn’t rotate normally
Checks to be made Result of Possible Cause Remedy
Check
Pulsator rotates at
one direction

1. The Pulsator Clockwise Unusual Turn the power

rotates normally at rotation locked operation off and on again
the beginning of then that
wash cycle, but symptoms
does not rotate at disappears
17
clockwise direction Explain “don’t
(locked) after some run wash only
wash cycles though continuously”
there is motor-
working sound

2. In the case the

pulsator doesn’t
rotate either
clockwise or
counter-clockwise
from the beginning
of wash cycle

a. Check resistance
of the wash motor if Resistance is Defect of Change the
there is no motor normal controller or controller if
working sound poor contact of there are no
connectors of contact defects
motor leads. in the leads of
b. Check belt the motor.
tension and
whether the clutch V-belt is loose Loose the belt Adjust belt
rotates normally if tension by
there is motor- changing motor
working sound fixing location
and change the
belt if it is
impossible to
adjust belt
tension

Clutch locked Defect of the Change the

clutch clutch if the
clutch pulley is
locked when
making it rotate
clockwise and
counter-
clockwise by
3. The pulsator hand
doesn’t rotate at
both directions

a. Check whether Motor rotates Loose the belt Adjust belt

motor rotates both at both tension or
direction if there is directions change the belt
motor-working if it is impossible
sound when it’s to adjust
energized
The pulsator Remove the
locked cause locking
18
 the pulsator

Defect of the Change the

clutch clutch

Motor doesn’t Defect of the Change the

rotate at both capacitor (check motor if the
direction the capacitor’s motor is locked
capacitants) when having its
shaft rotated by
hand.

Defect of the Change the

motor capacitor if there
is no contact
defect in
capacitor
‘s lead

2. Check resistance ∞ Ω Motor coil is Change the

of the motor if there open motor
is no motor-
working sound Normal Contact defect of Remove the
resistance the leads. causes
4. Water does not drain
Checks to be made Result of Possible Cause Remedy
Check
Drain Pump

1. Check whether There is pump Drain pump is Disassemble the

there is drain working sound blocked by drain pump cap
pump working foreign objects and remove the
sound foreign objects in
the pump casing

Change the
2. Check ∞Ω Its coil is open drain pump
resistance between
terminals if there
is no working
sound at the drain
pump
Repair defected
3. Check Defect in Defect in connection
connection parts connection connection part
of the leads if part
there is no
working sound
and its resistance
is normal Change the
Connection Defect of the controller
19
 part has no controller
defects
Drain Hose

1. Check whether Kinked. Defect of Reinstall so that

the drain hose is installation it should not be
put in a narrow kinked
space and kinked.

2. Check whether Bent Defect of the Change the

the internal drain drain rubber drain rubber
rubber assembly assembly assembly
is bent (For non-
pump model)

3. Check whether Submerged or Defect of Reinstall so that

the end of the higher than installation it cannot be
drain hose required submerged or
submerged into not higher than
water or higher required
than required (for
non-pump model)

4. Check whether Blocked Blocked hose Remove the

the drain hose is objects and
blocked by foreign reinstall so that
objects. It may it cant be kinked
happen in case the
hose is a little
kinked
PV Case
(for non-pump
model only)

1. Check whether Blocked Separate the

the PV assembly is drain motor
blocked by foreign from the PV link,
objects disassemble PV
cover and then
remove the
foreign objects
within the PV
case

Check the
washer works
normally after
repair and
reassemble them
(PV link and
drain motor
20
 lever should be
assembled
accurately)

Drain Motor (for

non- pump model
only)

1. Check ∞ Ω Drain motor coil Change the

resistance of the is open drain motor
drain motor if it Check the
cannot pull the PV washer if it
link works normally
after
reassembling
(PV link and
drain motor
lever should be
assembled
accurately)

Resistance is Contact defect in Change the

normal connection parts controller if
or defect of the there is no
controller defects in the
connection parts
5. Water drains though it is not the time of drain
Checks to be made Result of Possible Cause Remedy
Check
Drain Motor
(for non-pump
model only)

1. Check whether Blocked Defect of the Change the

the drain motor is drain motor drain motor
normally returned
after turning
power off (it is
considered normal
if the lever of the
drain motor is
fully pulled out by
the PV spring)
PV Case

1. If water drains Blocked Remove the

though the drain objects in the PV
motor is normally assembly
returned, check
whether PV Bellows Defect of PV Change the PV
assembly is deformed Bellows bellows (The
21
 blocked by foreign bellows may
objects or the swell up if it
bellows in the PV contact
assembly is petroleum or
deformed petrochemical
substance
because it is
made of rubber)
Controller

1. Check whether works Defect of the Change the

the drain motor or controller (Triac controller
the drain part defect)
works immediately
after power is
turned on
6. Spin extraction is not proceeded
Checks to be made Result of Possible Cause Remedy
Check
Drain
Motor/Clutch

1. In case motor
rotates but the
inner tub doesn’t
rotate

a. Check ∞ Ω Coil is open Change the

resistance of the drain motor
drain motor if the
drain motor does
not work
Resistance is Defect of Change the
normal connection part controller after
or defect of the checking
controller connection parts

b. Check gap The clearance Assembling Reassemble the

between PV link is less than defect of the drain motor or
and the break 2.0 mm or drain motor or the clutch to
lever if the inner more than 3.5 the clutch keep the
tub does not mm clearance
rotate while the
drain motor works
The gap is Defect of the Change the
normal (2.0- clutch clutch
3.5 mm)

22
7. Spin basket doesn’t reach to full speed (normal rpm)
Checks to be made Result of Possible Cause Remedy
Check
Clutch
Assembling

1. Check the The clearance Adjust PV lever

clearance between is less than bolt and paint it
the PV link and 2.0 mm or red
the break lever more than 3.5 Reassemble the
and clearance mm drain motor or
between the clutch the clutch
lever and the
adjustment bolt
Bolt clearance Defect of the Adjust the bolt
is out of range clutch clearance
Blocked by
foreign objects

1. Check whether Remove the

the PV assembly, foreign objects
the drain pump
and drain hose are
blocked by foreign
objects so that it
makes water
splashing noise in
the tub
8. Vibration, Noise or Unbalance Error happens during spin
Checks to be made Result of Possible Cause Remedy
Check
Using conditions
such as
installation etc.

1. Check whether Not leveled Defect of Level the washer

the washer is installation
leveled (Check
clearance without
tub and out case
the left gap is the
same as the right
and the rear gap is
1.5~2 time bigger
than the front gap
between the
cabinet and the
wash bowl, when
it is leveled)

23
 2. Check whether Laundry is Explain that it is
laundry in the unbalance not out of order
wash bowl is out and it may
of balance that happen when
can cause severe big and long
vibration and laundry is
noise washed
Defect of the
3. Check whether The pulsator clutch Change the
the pulsator rotates clutch spring-B
doesn’t rotate initially then or the clutch
during spin (to the inner tub assembly
check that, rotates
remove the front
lid and then run
the spin only
cycle)
Damper

1. Check whether Hit Defect of the Change damper

the outer tub damper simultaneously
cover hit the top (in assembling,
cover without load check the
during spin position to
damper
assembly)

 Possible faults and corresponding remedies

TROUBLESHOOTING GUIDE (ELECTRONICALLY CONTROLLED)
SYSTEM
SYMPTOM/
DEFECTS/ POSSIBLE CAUSE REMEDY
PROBLEM
FAULTS
WATER  Water level does  Water faucet is  Open water
SUPPLY & not rise to the closed? faucet
INLET V/V set level in 40  Water supply is  Wait until water
minutes. interrupted supply is
 Wash and rinse resumed.
LED blink  Inlet V/V is clogged  Clean or replace
with dirts. filter.
 Connector has bad  Correct the
contact to the inlet connector contact
valve.
 Yellow (YL) 2 pin  Same as above
connector has bad
contact to the
P.W.B.ASM.
DRAINAGE  Water is not  Is the drain hose  Hung up drain
completely located properly? hose at 0.9~1.3m
drained in ten high. (For pump)
minutes  Drain hose is not  Put the hose
lowered lower.
24
 (For: Non-pump)
 Rinse and spin  Drain hose is folded  Unclog the drain
LED blink or clogged due to hose
freeze or dirt’s.
 Bad Drain Motor  Replace drain
part or GRAY(GY) 2 motor or correct
pin connector to the the connector
P.W.B ASM has bad contact.
connection
UNBALANCE  Laundry  Laundry in the  Try to fill laundry
unbalance INNER TUB is filled uniformly in the
during spin unevenly. inner tub
 Wash, Rinse  Water is tilted  Adjust the leg
and Spin LED  Is the CONNECTOR  Check B.P
blink or Ball pressure SENSOR
sensor CONNECTOR or
disconnected or replace B.P
badly touched? sensor
OVER  In the second  Check INLET valve
FLOODING QC Mode the
ERROR following
message is
displayed
 All of process
LED blinks
DOOR OPEN  LID is opened  Lid is opened  Close the Lid
in the course of during intermittent
intermittent spin or normal
spin, normal spin?
spin or  Lid is opened while  Close the Lid
processing processing
reservation reservation?
 Wash and spin  Is placed magnetic  Charge the Lid-B
LED blink in Lid-B
 SIGNAL
continuously
ringing
BALL  BALL  Connect the BALL  Correct the
PRESSURE PRESSURE PRESSURE connector contact
SENSOR SENSOR is off. SENSOR or BLUE
 All water level (BL) 3 pin
LED blinks connector to P.W.B
ASM has bad
connection
 PRESSURE S/W is  Replace BALL
bad. (In the initial PRESSURE
state of QC TEST SENSOR
MODE, the number
of the DISPLAY is
less than 63 or
more than 70)
25
AUTO OFF AUTO OFF relay BLUE(BL) 1pin Correct the
S/W is out of connector to P.W.B connector contact
order ASM has bad  Change AUTO
connection OFF switch ASM

TROUBLESHOOTING GUIDE (MECHANICALLY CONTROLLED)

PROBLEM POSSIBLE CAUSE REMEDY
Power failure or plug dropped
Insert plug well
Pulsator off
V-belt dropped off Put on V-belt properly
Ceased
Pulley loosened Tighten pulley screw
Running Foreign matter jammed
Get it away
pulsator
Abnormal Friction between pulsator
Adjust the gap between them
and wash tub
Pulsator is jammed by
Noise and Get it away
foreign matter
Vibration Over tightened V-belt Adjust properly
Adjust properly or replace with
Pulsator Stackened V-belt
new one
Runs at
Low speed Motor fixing screws loosened Tighten V-belt and screws

26
 PERFORMANCE TEST 2.1

Direction: Given a set of hand tools, multi-tester and defective washing

machine with manufacturer’s service manual perform the
procedure and techniques in pre-testing and troubleshooting a
washing machine. Provide a work report/write-up after completing
the task. Write your answer on a separate sheet of paper.

STUDENT WRITE-UP A
Common Symptoms / Defects of a Washing Machine

Student : _________________________________ Date: ________________________

Year & Section: _________________________ Teacher: _______________________

UNIT BRAND : _________________________ Unit Model: ______________________

Owner: ______________________ Address: _________________________________

1. PROBLEM/S & SYMPTOM/S :

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________

STUDENT WRITE UP B
Diagnosing Faults in ECEF

Student : _________________________________ Date: ________________________

Year & Section: _________________________ Teacher: _______________________

UNIT BRAND : _________________________ Unit Model: ______________________

Owner: ______________________ Address: _________________________________

2. POSSIBLE CAUSE:

______________________________________________________________________________

______________________________________________________________________________

Teacher’s Initial: ___________

Note: Write your answer on another sheet of paper. Do not write anything on this module.

27
 OBSERVATION CHECKLIST FOR PERFORMANCE TEST 2.1

Student’s name:
Teacher’s name:
Assessment Center
Competency
standards
Unit of competency:
Instructions for the Teacher:
1. Observe the Student [insert description of activity being observed]
2. Describe the assessment activity and the date on which it was undertaken.
3. Place a tick in the box to show that the student completed each aspect of the
activity to the standard expected in the enterprise.
4. Complete the feedback sections of the form
Date of observation
Description of assessment activity
Location of assessment activity
The Student’s report…. If yes, tick the box
 Can determine what the problems really is
 Can obtain a description of the problem and
how long it has been going on
 Can trace out how long the washing machine
is operating at present time
 Can inquire whether the washing machine has
done this in the past and how it is supposed to
operate.
 Can make follow-up on how the washing
machine is supposed to operate.
 Can perform preliminary inspection to locate
where the problem originated..
 Can perform closer inspection into the
suspected parts or components.
 Can look for burned and broken components.
 Can inspect for loose connections or broken
wires
 Can plan an approach to the repair problem

 Can use appropriate tools and equipment in

performing troubleshooting.
 Can trace out the different
symptoms/problems of an washing machine
 Can verify the system defects or faults of an
washing machine
 Can pinpoint accurately the defective
28
 component or part of an washing machine
 Can perform correctly the pre-testing
troubleshooting procedures.
 Can document the results of diagnosis and
testing an washing machine
Did the student’s overall performance meet the
Yes No
standard?

Feedback to student:

Teacher signature: Date:

29
 QUESTIONING CHECKLIST FOR PERFORMANCE TEST 2.1
Student’s name:
Teacher’s name:
Assessment Center
Competency standards
Unit of competency:
Instructions for the Teacher:
1. Observe the Student [insert description of activity being observed]
2. Describe the assessment activity and the date on which it was undertaken.
3. Place a tick in the box to show that the Student completed each aspect of the activity to
the standard expected in the enterprise.
4. Ask the Student a selection of questions from the attached list to confirm his/her
underpinning knowledge
5. Place a tick in the box to show that the Student answered the questions correctly.
6. Complete the feedback sections of the form
Date of observation
Description of assessment activity
Location of assessment activity
The Student’s report…. If yes, tick
the box
 What precautions must you take in performing pre-
testing?
 How would you determine the defective parts for an
intermittent problem?
 Why do you need to ask questions to the owner/operator
of the washing machine in performing pre-testing?
 Why do you need to use sense of smell and sight in
performing pre-testing?
 Why is it, if possible, you need to attempt to operate an
washing machine in performing pre-testing?
 What would you do in the event that you are not overly
familiar with the model of the washing machine?
 What should you do if you found out that someone
modified the circuit of the washing machine before
performing pre-testing?
 Why is it necessary to conduct closer inspection to
suspected part of the washing machine?
Did the Student’s overall performance meet the standard? Yes No
Feedback to Student:
Teacher signature: Date:

30
 Program/Course: CONSUMER ELECTRONIC SERVICING NC II

Unit of MAINTAIN AND REPAIR ELECTRONICALLY-

Competency: CONTROLLED DOMESTIC APPLIANCES

Module Title: MAINTAINING AND REPAIRING A WASHING MACHINE

LO3: Maintain and repair a washing machine.

ASSESSMENT CRITERIA:

6. Personal Protective Equipment is used in accordance with

Occupational Health and Safety Practices
7. Electro-Static Discharge (ESD) protection procedures are followed
8. Defective parts/components are replaced with identical or
recommended appropriate equivalent ratings.
9. Repaired or replaced parts/components are soldered/mounted at the
specific location
10. Control settings/adjustments are performed in conformity with the
service manual specifications
11. The unit is cleaned after maintenance and repair activity.

31
 LEARNING EXPERIENCE / ACTIVITIES

Learning Outcome 3
Maintain and repair a washing machine.
Learning Activities Special Instruction
 Read Information Sheet 3.1  You can ask the assistance of
on personal protective your teacher to show you and
equipment and electrostatic explain further the topic you
discharge protection don’t understand.
procedure.
 Do Self-Check 3.1 to test your  Try to answer the Self-Check
knowledge on personal without looking at the
protective equipment and Information Sheet.
electro-static discharge
protection procedure.
 Compare your answers to the
Answer Key.
 If you were not able to answer
all the questions, go over
again the Information Sheet.
 If you have answered all the
questions, perform Job Sheet
No. 3.1 on maintain and
repair a washing machine.
 Do the Performance Test No.
3.1 on maintain and repair a
washing machine.
 Refer your performance
output to the Observation and
Questioning Checklist.
 If you missed some of the
items in the Observation and
Questioning Checklist, go
over again the Operation
Sheet.
 If you did get all the items in
the Observation and
Questioning Checklist, you
can proceed to the next
module.

32
 INFORMATION SHEET 3.1
 PERSONAL PROTECTIVE EQUIPMENT:

It is the employer’s responsibility to provide protective clothing and equipment.

Work clothes and specially designed protective clothing are designed for your
protection. Wear the correct clothing and equipment to protect yourself from
possible serious injury. Do not interfere with or misuse any item provided by
your employer for health and safety.

 Wear plain, tough clothes that

are closefitting and keep them
buttoned up.
 Loose sleeves, unbuttoned
or torn shirts or sweaters,
ties or loose belts can easily
be caught in revolving
machinery.
 Your work clothes should
be cleaned regularly.
 Wear cuff less trousers
 Trouser cuffs may cause
you to trip or they may
catch sparks or harmful
substances.
 Wear suitable footwear and
keep it in good repair
 Wear safety shoes or
boots with insulated sole
for electrical work
 Good uppers protect
against burning from hot
turning, drops of molten
metal, etc. safety shoes
and boots have reinforced toecaps to protect against heavy
falling objects.
 Keep long hair under a tight fitting cap or net, as required by
regulations.
 It is your employer’s duty to ensure that machineries have
guards to protect employees who work closely to machine. Even,
so, if your hair is long, it could be easily caught in machinery,
such as a frilling machine. Many people have been scalped in
this type of accident.
 Do not wear rings or wrist watches on the job
 Because such item can be caught on moving machinery. It is
extremely dangerous to wear them in certain types of work. You
could lose fingers.
 Do not wear earrings, neck chains, pendants and bracelets.

33
  All items or personal jewelry worn at work have the potential to
cause an accident or aggravate an injury sustained in an
accident.
 Wear personal protective equipment suited to the work to be done.
 Learn the purpose of each item in the wide range of protective
devices available.

34
A. HOW IS ESD GENERATED

Static charge is a form of electricity at rest. It can be generated by simple

friction, that is, rubbing two objects together.
A simple method of generating a static charge is to rub a plastic ballpen
case on a nylon cloth. Once generated, the static electricity will remain on the
ballpen for as long as it is not placed on any other charged materials.
If ever the ballpen comes in contact with another object, the static
electricity can move to or from the ballpen to equalize the charge between the
two objects. The transfer of static electricity from any of the two objects is called
electro-static discharge.
One inexhaustible source of electrons that can supply or accept them
without any effect is the earth. Whatever charged object brought into it is
immediately discharged.
This simple illustration does not necessarily mean that static electricity
can be generated intentionally. The truth is that static electricity can be
generated in a multitude of possible ways.
Rubbing of hands or arms on a table can result in the generation of up to
about 3000 volts of static electricity.
Sliding of the IC pins in a plastic box can result in the generation of up to
12000 volts of static electricity.
A person walking across a vinyl floor can generate about 13000 volts of
static electricity.
The amount of static electricity varies with the environment and it
depends primarily on the prevailing relative humidity. The moisture in the air
offers a readily present conductive path to ground fro static electricity and
hence avoiding any static build-up.

B. ESD WRIST STRAPS

ESD wrist straps are also called conductive wrist straps or bands. They
are usually made of elastic cloth but contain conductive strands that touch
your skin and so bleed off any static electricity on your body. Some straps are
made of conductive rubber. The wire attached to the strap contains a large
value resistor, usually one megohm (1,000,000 ohms) that allows any charge on
your body to be slowly transferred to a washing machine ground point. This
build in resistor also limits the amount of current to a safe level in case the
other end of the wire touches a power supply voltage.
Some ESD kits also contain a conductive pad on which you can place
components, like circuit boards and ICs, when they’re out of the switch box of
an washing machine. Often there’s an additional clip on the wire leading from
the wrist strap that you can attach to this conductive pad, so that any charge
on the pad will also flow to the washing machine ground point.

35
C. ELECTRO-STATIC DISCHARGE (ESD) PROTECTION PROCEDURE

1. Purchase an antistatic kit from a computer or electronics supply store.

Kits vary, but the main component is an ESD wrist strap with a wire
several feet long having an alligator clip at the other end.
2. So to start off when troubleshooting washing machine, get an ESD wrist
strap and wear it wherever you go under the covers or handle ICs and
circuit boards.
3. Put the adjustable strap around your wrist (usually the left wrist if you’re
right handed). Wearing an ESD wrist strap connected to frame or chassis
ground drains static charges off your body, preventing damaging ESD.
4. Attach the clip at the end of the wire to an electrical ground connection or
metal framework of the washing machine.
5. If you must work on an washing machine without a conductive wrist
strap, touch an electrical appliance such as a lamp or the screw in a wall
outlet cover plate, before touching the PCB circuit. An electrostatic
discharge of just a few hundred volts is too small to feel in most cases,
but can be usually deadly to ESD sensitive devices.
6. When you are working with a switch box of an washing machine, touch a
ground point, like the metal extension pole, before touching anything else.
This should ground out any static charge on your body. Also avoid
wearing clothes that easily produce a static charge, such as, knits and
wools and limit your movements as much as possible, especially on
carpets, while working on electronic circuits of an washing machine.

36
 SELF – CHECK 3.1

I. Direction: Identify the different personal protective equipment as illustrated.

Write your answer on another sheet of paper.

II. Direction: Write true if the statement is correct or false if it is wrong. Write
your answer on another sheet of paper.

1. Static charge is a form of electricity at rest

2. ESD wrist straps are also called conductive wrist straps or bands.
3. When working with the electronic system control of an washing machine, it is
a safety practice to touch a round point like the metal extension pole before
touching anything else.
4. An electrostatic discharge of just a few hundred volts is too small to fill in but
can be usually deadly to ESD sensitive devices
5. An ESD wrist strap is connected to the frame or chassis ground which drains
static charges off your body preventing damaging ESD-sensitive devices

37
 ANSWER KEY TO SELF – CHECK 5-3-1
I.
1. Head Protection
2. Ear Protection
3. Tidy Hair Style
4. Close –fitting high buttoned overall
5. Close fitting cuff
6. No rings or watch
7. eye protection
8. cuffless trousers
9. Insulated soles
10. Reinforced footwear
II
1. True
2. True
3. True
4. True
5. True

38
 JOB SHEET 3.1
 COMPONENT REPLACEMENT
1. Determine the description of the values and ratings of the individual
defective parts from the manufacturer’s service manual
2. Identify the sources of replacement components/parts
 Original replacement components from the original factory sources
 Universal replacement components from independent factory sources
 Always consider the physical size of the replacement part
3. Consider the factors in the selection of specific part
 Quality – the ability to provide exact value or specification to
replacement part
 Tolerance – the ability to provide exact value or acceptable parameters
to replacement parts
 Availability – local access to parts and whether the parts are available
 Price – it refers to the affordability of the replacement parts at a
reasonable price
4. Disconnect or remove properly the electrical/mechanical parts of an washing
machine
5. Install correctly replacement part/components in existing washing machine
MAINTENANCE OF WASHING MACHINE
1. Turn off the washing machine and remove the cord from the source of
voltage
2. Apply lubricant to mechanical parts of the washing machine that requires
lubrication through a drop of oil or grease to assure smooth operation
without grinding or squeaks.
3. Replace the bushings or end bells for squeaks with the use of appropriate
tools if squeaks cannot be corrected by applying lubricants.
4. Apply or spray anti-rust lubricants to all mechanical parts of the washing
machine to drive out moisture, protect corrosion, loosen rusted metal parts
and even frees sticky mechanism.
5. Clean and check cooling louvers for any obstructions to avoid cutting off the
air flow.
6. Clean or wipe dust and foreign particles at the PC Board and metal parts of
the motor.
7. Replace worn or frayed AC cord and electrical wires

 SOLVENTS FOR CLEANING

1. Use mild soap and damp cloth or rug when cleaning plastic front panel and
cover. They are susceptible to immediate and long term damage from
solvents.
2. Apply denatured alcohol as the safest solvent to use for plastic front panel
and cover with heavy stain. It should be used only as a last resort and
applied to areas with heavy stain.

39
  PROCEDURE IN REPAIRING AN WASHING MACHINE
1. Once the specific electrical/mechanical problem is located:
 Consider the techniques for the proper removal of the defective
component or parts
 Anticipate what to do if the replacement part does not correct the
problem
 Check the installation of the replacement or original part for any
improper mounting in the mechanical assembly or circuit board
2. Examine carefully the mounting of the replacement of original parts of the
system
 Check the placement of the wires or leads of the replacement
component
 Consider significant factors used in the original installation such as
insulating washer, silicon grease and locating mark for pin
connections
 Observe proper placement of the component leads for electrical
parts
3. Perform the techniques for the proper soldering of electrical parts
 Be careful not to damage adjacent components
 Be careful not to lift the copper conductive path from circuit board
base material
 Avoid any solder bridges between board path
 Do not destroy the component being removed in case it is still
functional and be careful not to damage the component being
installed
4. Verify all connections and harness
 Be sure that all components pre-positioned in a manner that will
avoid the possibility of adjacent component short circuit conditions
 Be sure to check or inspect all insulators and barriers between
sections after working on any model/brand of washing machine
 Check for frayed or broken insulation on all wiring including the AC
line cord
 Be sure to replace fuses, resistors and capacitors with special
designation such as flame proof to components equal to the original
value for both safety and liability purposes
5. Once the repair is completed, perform an AC leakage test on all exposed
metal parts of an washing machine to eliminate the possibility of electric
shock
 Perform complete retesting of the washing machine to ensure the
correctness of the actual repair
 Connect the washing machine into the 60Hz power to allow the time
period required to let the new parts settle in and operate as they are
designed to work with each other.
 Recheck or inspect if the repair was done correctly and the unit
functions properly to ensure successful completion of the repair
6. Clean the washing machine before it would be returned to the customer
 Be sure that the blade, front and rear guards of the washing
machine are properly cleaned
 Be sure that proper cleaning is given to the control panel or switch
box of the washing machine
40
 PERFORMANCE TEST 3.1

Direction: Given a set of hand tools, multi-tester and defective washing

machine with identified faults or defect, perform preventive maintenance and
repair procedure. Provide a work report/write-up after completing the task.
Write your answer on a separate sheet of paper.

STUDENT WRITE-UP A
Common Symptoms / Defects of a Washing machine

Student : _________________________________ Date: ________________________

Year & Section: _________________________ Teacher: _______________________

UNIT BRAND : _________________________ Unit Model: ______________________

Owner: ______________________ Address: _________________________________

SYMPTOMS DEFECTIVE REMEDY

COMPONENT/PARTS

STUDENT WRITE UP B
Diagnosing Faults in ECEF

Student : _________________________________ Date: ________________________

Year & Section: _________________________ Teacher: _______________________

UNIT BRAND : _________________________ Unit Model: ______________________

Owner: ______________________ Address: _________________________________

SYMPTOMS DEFECTIVE REMEDY

COMPONENT/PARTS

Teacher’s Initial: __________

Note: Write your answer on another sheet of paper. Do not write anything on this module.

41
 OBSERVATION CHECKLIST 3.1

Student’s name:
Teacher’s name:
Assessment Center
Competency
standards
Unit of competency:
Instructions for the Teacher:
1. Observe the Student [insert description of activity being observed]
2. Describe the assessment activity and the date on which it was
undertaken.
3. Place a tick in the box to show that the Student completed each aspect of
the activity to the standard expected in the enterprise.
4. Complete the feedback sections of the form
Date of observation
Description of assessment activity
Location of assessment activity
The Student’s report…. If yes, tick the
box
 Can remove properly the identified defective parts
 Can verify carefully the mounting of the identical or
replacement part
 Can perform proper placement of component/part in the
installation process
 Can perform the proper techniques in soldering electronic
parts
 Can perform the proper techniques in soldering electrical
component/part
 Can perform the proper techniques in the installation of
mechanical components/part
 Can handle properly the component/part being removed or
installed
 Can perform accurate connections and harness

 Can observe proper use of tools and measuring instruments

 Can perform completer re-testing of the unit once the repair is
completed
 Can apply lubricant to moving mechanical parts that requires
lubrication
 Can perform preventive check to rotating or moving parts that
squeaks
 Can apply or spray anti-rust lubricant to all mechanical and
metal parts
 Can clean and check cooling louvers for any obstructions

 Can clean sticky rotating mechanisms

 Can wipe dust and foreign particles at the PC board and metal
parts of the unit
42
  Can replace worn or frayed AC cord and electric wires
 Can use mild soap with damp cloth or rags when cleaning
plastic front panel and cover
 Can apply appropriate solvent when cleaning plastic front
panel and cover with heavy stain
 Can follow ESD protection procedure in accordance with
current industry standard
Did the Student’s overall performance meet the standard? Yes No

Feedback to Student:

Teacher signature: Date:

43
 QUESTIONING CHECKLIST 3.1

Student’s name:
Teacher’s name:
Assessment Center
Competency standards
Unit of competency:
Instructions for the Teacher:
1. Observe the Student [insert description of activity being observed]
2. Describe the assessment activity and the date on which it was undertaken.
3. Place a tick in the box to show that the Student completed each aspect of the activity to
the standard expected in the enterprise.
4. Ask the Student a selection of the questions from the attached list to confirm his/her
underpinning knowledge
5. Place a tick in the box to show that the Student answered the questions correctly
6. Complete the feedback sections of the form
Date of observation
Description of assessment activity
Location of assessment activity
The Student’s report…. If yes, tick the box
 What would you do if there is no available service
manual or schematic diagram for the defective unit?
 Why do you need to discharge all capacitors mounted in
the circuit before you start the maintenance and repair
jobs?
 What would you do in the event that the replacement
part does not correct the problem?
 Why is it necessary to perform an AC leakage test on all
exposed metal parts of an washing machine?
 What safety precaution must you take before applying
to the repaired washing machine?
 What would you do in the event when the previous
problem of the washing machine occurred again while
performing the pre-testing?
 Why is it necessary to perform complete re-testing one
the repair of the washing machine is completed?
 Why is it necessary to clean the washing machine before
it would be returned to the customer?
Did the Student’s overall performance meet the
Yes No
standard?
Feedback to Student:

Teacher signature: Date:

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 EVIDENCE CHECKLIST

Competency standard: NC II
Unit of competency: Maintain and Repair Electronically-Controlled
Domestic Appliances
Title of Module Maintaining and Repairing a Washing Machine

Third party Report

Demonstration
Ways in which evidence will be collected:

Observation

Questioning

Portfolio
[tick the column]

Written
The evidence must show that the Student …
 The operation of a washing machine is
explained X
 The parts of a washing machine are X X
identified.
 The functions of its parts are X
explained.
 Pre-testing procedure is performed X
based on the manufacturer’s manual.
 System defects/fault symptoms are X
identified using appropriate tools and
equipment.
 Identified defects and faults are X
explained to the responsible person.
 Results of diagnosis and testing are X
documented.
 Troubleshooting is performed in X
accordance with the service manual.
 Personal Protective Equipment is used X
in accordance with Occupational
Health and Safety practices.
 Electro-static discharge (ESD) X
protection procedure is followed.
 Defective parts/components are
replaced with identical or
recommended appropriate equivalent X
ratings.
 Repaired or replaced
parts/components are
soldered/mounted at the specified X X
location.

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  Repaired or replaced
parts/components are
soldered/mounted at the specified X X
location.
 The unit is cleaned after the
maintenance and repair activity. X X
NOTE: *Critical aspects of competency

Prepared by: Date:

Checked by: Date:

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Unit of Competency: MAINTAIN AND REPAIR ELECTRONICALLY-
CONTROLLED DOMESTIC APPLIANCES
Module No. 1 MAINTAINING AND REPAIRING A WASHING
MACHINE

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