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Online Shopping Management System with Customer Multi-Language

Supported Query handling AIML Chatbot

Poster · February 2017

DOI: 10.13140/RG.2.2.10508.10885

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Md. Shahriare Satu Tajim Md. Niamat Ullah Akhund

Noakhali Science & Technology University Jahangirnagar University
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Mohammad Abu Yousuf

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 Online Shopping Management System with Customer
Multi-Language Supported Query handling AIML
Chatbot
Md. Shahriare Satu1, Tajim Md. Niamat Ullah Akhund2 , Mohammad Abu Yousuf3
Institute of Information Technology, Jahangirnagar University
1shahriar.setu@gmail.com
2tajim.mohammad.3@gmail.com
3yousuf@juniv.edu
Abstract—In the e-commerce sites, there are deal with
many kind of products throughout the world. Our proposed
shopping system contains different services to make user
feasible in e-shopping time. When user want to buy anything
from these sites, he needs guideline about product and other
things in this system just like make shopping in a store. To
provide this kind of things in online, we integrate an
artificial chatting system with e-commerce site which gives
unlimited chatting services. When user first get into the e-
commerce site, he can ask queries to know in the system. E-
commerce system sends customer query to the AIML
Knowledge Base System to get answer by applying pattern
matching algorithm. Then this answer return back to the
system and then back to the user. Besides, We try to develop
Bangla supported shopping assistant to show multi-lingual
properties of chatting system.
Keywords—AIML, chatbot, KBS
I. INTRODUCTION
Online Shopping is the process where clients purchase their
goods and services from the vendor over the internet. Since the
emergence of World Wide Web (WWW), vendor can easily sell
their products to the people on the internet. Many people prefer
online shopping because of its different kinds of convenience.
They can find a specific product by searching various online
stores which is less time consuming and tedious process rather
than searching this product in various store in the market. To
know about the products and other things a buyer wants to meet
and discuss about product with vendor. But for time and
distance, customer cannot meet to the vendor. Sometimes,
human agents are recruited to give this service in online but he
does not provide much better services all time. Sometimes, he
felt annoyed, could not understand customer requirements and
not available all times. In this case, we develop an integrated
online shopping system with artificial chatting service that can
fulfill this requirement. Besides, to support multi-lingual
capacities, we try to develop Bangla conversational agent that
can chat user with Bangla.
II. PROPOSED SYSTEM
There are occurred many chatbot implementation in
different field [4,5]. Our proposed system is consisted of
interactive e-commerce site of products with intelligent
shopping assistant called AIML chatbot. AIML is
derivation of Extensible Markup Language (XML)
[2,3,4,6,7]. Now we will discuss some following steps that
how-to user can access and manipulate the site and chat
with an intelligent shopping chatbot briefly.
 There are two type of users which are administrator
(admin) and customer.
 Admin contains to maintain total system. He is
responsible to add new product, update product
information and delete irrelevant or outdated product.
He can view and justify customer’s information whose
are registered in this system. Besides, he can notice
viewer’s feedback about e-commerce site and product
to help authority further improvement.
 Customer can visit the site and view the product and
information of product. He can purchase desired
products to add them to his order list. Besides, he can
give feedback to the admin about products and e-
commerce site.
 To ask query to know about products and services, our
e-commerce site is provided artificial chatting system
instead of human.
 E-commerce site send asking query to Knowledge
Base System (KBS) to get answer this query.
Knowledge Base System is consisted of AIML based
files. To find response of following query of customer,
applying pattern matching algorithm to those files.
 The response of query return back to the e-commerce
site and then back to the user.
 In this way, user can ask more queries and otherwise
close conversation.
III. RESULT AND DISCUSSION
ASP.NET MVC 4 (Model View Controller) and Entity
Framework 5 are required framework for developing this
ecommerce system Fig 1. We use photocopier machines of
different categories as the product of this site. Besides, this site
is represented different options to fulfill viewer requirement. To Translator checks the input, if it contains English alphabet then
manage customer online we introduce an intelligent shopping directly through it to the system and otherwise convert it to
assistant instead of human. It is developed by AIML files. Its English sentence and pass it this to the knowledge base system
category file developed over several years about 50,000 files [1] for further process. But, for response there is no need translator.
where all these categories are taken from different domain. With So, <template> is forwarded particular response for matching
the generic AIML files of knowledge base system, we have to pattern in the Bangla. Fig 3 shows the multi-language support
add more 860 new categories of products. Each file is accessed of AIML chatbot.
once to response a given question. So, time complexity is order
of n, where n is the number of words and space complexity is
depending on its memory location whose memory it use and
memory capacity. Fig 2 is showed the general representation of
AIML chatbot. It is a desktop version application that integrated
with main web application.

Fig. 3. Bangla supported of AIML chatbot

IV. CONCLUSION AND FUTURE WORK

In this work, we develop a model of e-commerce site that is

interactive to its users with different services to build a reliable
intelligent chatbot (assistant) which will responsible regular
customer service. But it has faced some limitations. One of
Fig. 1. Online Shopping System
them, it has lack of mining outcome as requirement. Besides, it
cannot contain sufficient natural language characteristics. So,
We are also integrated multi-language support capability that
in future we enrich our chatting system that can make
makes this application more interactive with user. In this case,
conversation using natural language with its user more
we use Bangla to support find result of this experiment. AIML
interactively with different medium.
supported Avro keyboard layout, Unicode and ANSI. When
chatbot get input data from user, we have to add a translator
REFERENCES
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Fig. 2. AIML chatbot

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