Running head: SOLVING TEAM CHALLENGES AT DOCSYSTEMS BILLING 1

Solving Team Challenges at DocSystems Billing

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April 11, 2020

SOLVING TEAM CHALLENGES AT DOCSYSTEMS BILLING 2

Solving Team Challenges at DocSystems Billing

Upon an analysis of the DocSystems Billing, Inc. briefing document, it is obvious that

there are problems both on the surface and even structural concerns with the departments. It

is necessary to identify problems within the company, examine the difference in these

problems in each region of the company to consider why the employees do not want a change

to the proposed process and strengthen the condition, and make a suggestion to the client

[ CITATION Don16 \l 16393 ]. A description of comments, observations and possibilities for next

move is given for the suggestion.

1. Different kinds of problems such as employee satisfaction are found in this

Company. Within DocSystems Billing, Inc., a private medical company including

several professionals such as cardiologists and physiotherapists, there are 40 full-time

employees according to the case study. There is an outsourced contact center with 100

extra employees, so Doc network entered into a deal for workers to support a new

organization, although the salaries and benefits were not equal[ CITATION Mar182 \l

16393 ]. Some of the problems inside the company, including communication, poor,

limited meetings, failure in dispute resolution, undefined positions and a cohesive

climate. The team of SIC believes that regardless of their service and expertise in the

organisation, as well as the different practices, because they have been there and have

achieved everything necessary[ CITATION Don16 \l 16393 ]. After being paired with the

MIS squad, they believe that the formula will not work because of their ego problems.

They realize that as the MIS team escalates situations more quickly, they label them

inexperienced or unable to finish their research.

In the other side, the MIS team feels uncertain if they may eventually risk their

employment if they cannot complete their cases. They believe they can do it when

they simply handle too much to make errors that cause the pause more[ CITATION
SOLVING TEAM CHALLENGES AT DOCSYSTEMS BILLING 3

Rad181 \l 16393 ]. They even believe they should not be monitored by the elderly or

assisted because they do their role well. The employees objected to Jim's proposal as

it will never work, as Carlos had explained, as the senior team thinks they have extra

workload to remove him from the MIS department, which will make them lazier.

2. The meeting ended without any change, and Jim just called it back after a

week. I think it would first of all get the two teams, i.e. the MIS and the SIC team

together and settle their intergroup disputes, based on the evidence

concluded[ CITATION Ang18 \l 16393 ]. The 8-step process developed by Blake and his

associates allows Dave to conduct such a treatment. This intervention does not fix the

issue entirely, but will aim to strengthen the relationship between the team members

by acknowledging their differences. The second stage is to mention how they see

themselves and how they see the other person so both sides will do so. That will show

your attitude and actions and look at your own party image[ CITATION Ger14 \l 16393 ].

In the third stage, the lists generated by each team will be shared and time was

provided for careful evaluation. The fourth stage helps the participants to explain the

lists and to raise questions.

In the fifth stage, each team is again approached independently where they

continue to examine the flaw in understanding and experience to locate the

connection. These diagnosis are then resurrected where more viewpoints and

experiences are exchanged and discussed such that each other understands better and

in the sixth stage even resolves past differences[ CITATION Mar182 \l 16393 ]. The

seventh stage will enable them build a further set of problems which have to be

resolved and which will ultimately improve their relationship through shared

awareness of the beliefs, thoughts and opinions in a friendly and open manner. The
SOLVING TEAM CHALLENGES AT DOCSYSTEMS BILLING 4

eighth step would be the formation of a team or the project team like what was at first

framed, in any case, this time in the wake of starting the intervention.

If this intervention is completed, the MIS and SIC team leaders can recognize

each other better and will not have any issues with creating a new team dynamic for

an improved relationship and communication[ CITATION Tre12 \l 16393 ]. They will

pursue the same team arrangement in reality afterwards, with a slight change in the

way seniors handle the immediate red cases and also assist with other red cases as

they address the problems more quickly. That will reduce the uncertainty in closing

the lawsuit, and would also improvement consumer service[ CITATION Car171 \l

16393 ].
SOLVING TEAM CHALLENGES AT DOCSYSTEMS BILLING 5

References

Anderson, D. L. (2016). Organization Development: The Process of Leading Organizational

Change. SAGE Publications.

Blake, T. (2012). Three Simple Steps: A Map to Success in Business and Life. BenBella

Books.

Effron, M. (2018). 8 Steps to High Performance: Focus On What You Can Change (Ignore

the Rest). Harvard Business Press.

Gerben van den Berg, P. P. (2014). The 8 Steps to Strategic Success: Unleashing the Power

of Engagement. Kogan Page Publishers.

Kapur, R. (2018). Problems and Issues at the Workplace.

Machado, C., & Davim, J. P. (2017). Managing Organizational Diversity: Trends and

Challenges in Management and Engineering. Springer.

Martinez, A., & Fernandez, s. R. (2018). Internal Communication Issues in the Firms: Does It

Affect the Productivity? Review of European Studies.