APPENDIX

1. Name:

2.Sex : a) Male [ ] b) Female [ ]

3.Age: a) 18-25 [ ] b) 26-35 [ ] c) 36-45 [ ] d) above 45 [ ]

4. Educational qualification

a) SSLC [ ] b) HSC [ ] c) Degree [ ] d) Post Graduate [ ] e) Others [ ]

5. Income level (monthly in Rs.)

a) Below 10,000 [ ] b) 10,001-20,000 [ ] c) 20,001-30,000 [ ] d) Above 30,000 [ ]

6.Which motor car you have?

a) Maruthi Swift [] b) Maruthi Wagon’r [] c) Maruthi Ritz [ ]

d) Maruthi Omni [ ] e) Others [ ]

7. Before buying this car, did you make a comparison with any other car?

a) Yes [ ] b) No [ ]

8. What is the purpose of using car?

a) Personal use [ ] b) Lend to rent [ ] c) Others [ ]

9. How many cars you have?

 a) One [ ] b) Two [ ] c) More than two [ ]

10. What were the reasons for buying the model?

a) Brand image [ ] b) Quality [ ] c) Style [ ] d) Mileage [ ] e) Others [ ]

11. What type of colour do you buy/own?

a) Black [ ] b) White [ ] c) Red [ ] d) Metallic [ ] e) Others [ ]

12. Which fuel engine do you prefer?

a) Petrol [ ] b) Diesel [ ] c) Gas [ ]

13.Why did you buy in this showroom?

a) On time delivery [] b) Service [ ] C) Nearest [ ] d) Availability [ ]

14. How did you come to know about Ambal Auto?

a) Sales person [ ] b) Friends/Dealers [ ] c) Advertisements [ ]

d) Word of mouth [ ] e) Other way [ ]

15. Are you satisfied with service provider?

a) Satisfied [ ] B) Highly satisfied [ ] c) Dissatisfied [ ] d) Highly dissatisfied [ ]

16. What is your opinion regarding the level of hospitality in the showroom?

a) Satisfied [ ] b) Highly satisfied [ ] c) Dissatisfied [ ] d) Highly dissatisfied [ ]

17. What is your opinion regarding the level of cost of spare parts in the showroom?

a) Satisfied [ ] b) Highly satisfied [ ] c) Dissatisfied [ ] d) Highly dissatisfied [

]

18. What is your opinion regarding the level of after sales service in the showroom?

a) Satisfied [ ] b) Highly satisfied [ ] c) Dissatisfied [ ] d) Highly dissatisfied [ ]

19. Are you looking for any offers from the company?

a) Yes [ ] b) No [ ]

20. How convenient is the timing of your service station?

a) Very convenient [ ] b) Convenient [ ] c) Inconvenient [ ] d) Very inconvenient[ ]

21. How is the relationship between you and your service provider?

a) Excellent [ ] b) Good [ ] c) Fair [ ] d) poor [ ]

22. What do you expect from Ambal Auto to get your service done consequently?

a) Reasonable charges [ ] b) Trust & Care[ ] c) Quality of service [ ]

d) Immediate delivery [ ]

23. What do you feel about employee services?

a) Satisfied [ ] B) Highly satisfied [ ] c) Dissatisfied [ ] d) Highly dissatisfied[ ]

24. Suggestions
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