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COMPLAIN : SMARTPHONE
CHARACTERS :-
DHANIEA – MOM
NISA – SELLER
FATIN – DAUGHTER
HANIS – MAY
SCENE 1 : ROOM
CHARACTERS : DAUGHTER AND MOM
SELLER : Okay mam. First of all, can I know, what’s the age of
your daughter?
SELLER : So, what’s kind of phone she like? For what purpose?
SELLER : You have to try it first then, buy it and you will
know that this product is very good and it has all the
features which apple is providing such as iCloud, Apple stores
and iBooks.
SELLER : Mam, you are absolutely right. I know the price does
not matter for you while it is a good smart phone in this era.
So, here it is. (Show the packaging) It comes with four
different colours. Which one do you like the most ?
BUYER : I like the gold one. So, what is the unique feature
about this iPhone ?
MOM : Okay la, I will go to the shop tomorrow to find out what
is the problem with this phone.
SCENE 4 : MZ GADGET
CHARACTERS : SELLER AND BUYER(MOM)
BUYER : Hi! I’m not that fine. I’m disappointed actually with
the product that I bought from you 3 days ago.
BUYER : I don’t know. For the some reason the phone it cuts
off by itself. By the way, it happened when my daughter was
surfing internet on this phone yesterday. But suddenly the
phone was shutting down on its own.
SELLER : Look mam, I’ll make a report first. We will find out
and solve the problem. Give us 3 days to solve this problem.
If the phone cannot be fixed, I will refund your money. Don’t
worry mam. I will call you when the phone is ready.
SCENE 5 : MZ GADGET
CHARACTERS : SELLER AND HEAD QUARTER(MAC CENTER)
SCENE 6 : MZ GADGET
CHARACTERS : SELLER AND BUYER(MOM)