“Written Report

In
Human Behavior Organization”

Submitted to:
Ms. Maria Czarina Nicolas Alagon
Submitted by:
Ramos, Janna Cathlene

BSBA 2B
 STRESS AND COUNSELING

EMPLOYEE COUNSELING

Counseling is discussion with an employee of a stressful problem that

usually has emotional content in order to help the employee cope with it better.
Counseling seeks to improve employee mental health and well-being, as well as
aid them in meeting organizational expectations.

Good mental health that people:

 Feel comfortable about themselves

 Can relate well to other people
 Are able to meet demands of life

NEED FOR COUNSELING

The need for counseling arises from a variety of employee problems,

including stress. When these problems exist, employees benefit from the
understanding and guidance that counseling can provide.

WHAT COUNSELING CAN DO?

The general objectives of counseling are to improve employees:

 Self-confidence
 Understanding
 Self-control
 Ability to work effectively

The objectives are consistent with the supportive, collegial, and the system
models of organizational behavior, which encourage employee growth and self-
direction. They are also consistent with Maslow’s higher-order needs and
Alderfer’s growth needs, such as self-esteem and self-actualization.

SIX ACTIVITIES PERFORMED BY COUNSELING

 ADVICE
Telling a person what you think should be done; coaching
  REASSURANCE
Giving people courage and confidence that they are capable of facing
problem
 COMMUNICATION
Providing information and understanding
 RELEASE OF EMOTIONAL TENSION
Helping a person feel more free of frustration and stress
 CLARIFIED THINKING
Encouraging more coherent, rational, and mature thought
 REORIENTATION
Encouraging an internal change in goals, values, and mental models

THE MANAGER’S COUNSELING ROLE

They will perform all six counseling by skilled and experienced managers.
They will at times perform all six counseling functions. Managers are important
counselors because they are the ones in day-to-day interaction with employees.

TYPES OF COUNSELING

 DIRECTIVE COUNSELING

Is the process of listening to an employee’s problem, deciding with the

employee what should be done, and then telling and motivating the employee to do
it?

 NONDIRECTIVE COUNSELING
It is the process of skillfully listening to and encouraging an employee to
explain trouble some problems, understand them, and determine appropriate
solutions.
 PARTICIPATIVE COUNSELING
Is a mutual relationship that establishes a cooperative exchange of ideas to
help solve an employee’s problem?
A CONTIGENCY VIEW

A manager’s decision to use directive, participative, or nondirective

counseling with an employee should be based on an analysis of several
contingency factors.