Hello Emmet,

Yes it’s ok.

Best regards
Benno

Von: Emmet Patten <epatten@signatureortho.eu>

Gesendet: Dienstag, 14. Januar 2020 12:44
An: Stutzer Benno <benno.stutzer@kks-ultraschall.ch>
Cc: KEVIN <Kevin@signatureortho.eu>
Betreff: Re: AW: Ultrasonic element fault

Hello Benno

Is all Ok to send the Ultrasonic bath to you?

We are also returning used Filter cartridges, are they all sent to the same address?

Kind regards

Emmett Patten
Maintenance Technician

SIGNATURE ORTHOPAEDICS EUROPE

Unit A,
Athlone Business and Technology Park,
Garrycastle, Athlone,
Co. Westmeath,
N37 DY26
Ireland
T: (090) 640 0539
www.signatureortho.com.au

STATEMENT OF CONFIDENTIALITY:
The information contained in this e-mail (including any attachments) contains information that may be confidential or may constitute non-public information and may be legally privileged and confidential. It is
intended only for the use of the individual(s) or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail is
strictly prohibited and may be unlawful. If you have received this email in error, please immediately notify the sender and destroy all hard copies and any copies that may be on your computer.
Thank you

On 13/01/2020 12:24, Emmet Patten wrote:

Hello Benno
We are arranging shipment of the full tank to you for repair. Our passivation line is now down so we need to come to a solution as
quickly as possible.

I have copied Kevin in this email, he is our Operations Director here in Ireland and he can be involved in any correspondence required
to get the tank repaired.

The details of the tank we are sending are.

Ultrasonic cleanin bath Poly series.
Type: R-P100-BS27-80M-H-D.
Serial: USW170705.

Kind regards

Emmett Patten
Maintenance Technician

SIGNATURE ORTHOPAEDICS EUROPE

Unit A,
Athlone Business and Technology Park,
Garrycastle, Athlone,
Co. Westmeath,
N37 DY26
Ireland
T: (090) 640 0539
www.signatureortho.com.au

STATEMENT OF CONFIDENTIALITY:
The information contained in this e-mail (including any attachments) contains information that may be confidential or may constitute non-public information and may be legally privileged and confidential. It is
intended only for the use of the individual(s) or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail is
strictly prohibited and may be unlawful. If you have received this email in error, please immediately notify the sender and destroy all hard copies and any copies that may be on your computer.
Thank you

On 13/01/2020 07:04, Stutzer Benno wrote:

Hello Emmet,

I know, it’s a bit complicated to (un)mount the tank into the case.

1. Remove the drawer

2. Turn the tank to the head
3. Pull the case from the tank

Best regards
Benno

Von: Emmet <epatten@signatureortho.eu>

Gesendet: Samstag, 11. Januar 2020 11:46
An: Stutzer Benno <benno.stutzer@kks-ultraschall.ch>
Betreff: Re: Ultrasonic element fault

Hello Benno

I was unable to remove the tank insert because of the 90 degree drain pipe which is welded in position.

Kind regards

Emmet Patten
Maintenance Technician

SIGNATURE ORTHOPAEDICS EUROPE

Unit A,
Athlone Business and Technology Park,
Garrycastle, Athlone,
Co. Westmeath,
N37 DY26
Ireland
T: (090) 640 0539
www.signatureortho.com.au

STATEMENT OF CONFIDENTIALITY:
The information contained in this e-mail (including any attachments) contains information that may be confidential or may constitute
non-public information and may be legally privileged and confidential. It is intended only for the use of the individual(s) or entity
named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or
copy of this e-mail is strictly prohibited and may be unlawful. If you have received this email in error, please immediately notify the
sender and destroy all hard copies and any copies that may be on your computer.
Thank you
On 11 Jan 2020, at 09:10, Stutzer Benno <benno.stutzer@kks-ultraschall.ch> wrote:

Hello Emmett,

The time we need for reparation is 5-6 working day.

Additional the transport time to KKS and back to you.

Maybe it’s possible to change the tank insert with the us elements.
The control with the generator and the case stay. So you don’t change the machine and you don’t have an issue with the
validation.
And you win time for the reparation.

Look the Poly Device with USW 170708 as your spare part.
mit freundlichen Grüssen / best regards

Benno Stutzer
Head of Ultrasonic Technology

KKS Ultraschall AG

Ultrasonic Technologies & Surface Refinement

Frauholzring 29
CH - 6422 Steinen
Tel. Zentrale +41 41 833 87 87
Tel. Direkt +41 41 833 87 75
benno.stutzer@kks-ultraschall.ch
https://www.kks-ultraschall.ch

<image001.jpg>

Von: Emmet Patten <epatten@signatureortho.eu>

Gesendet: Freitag, 10. Januar 2020 12:10
An: Stutzer Benno <benno.stutzer@kks-ultraschall.ch>
Betreff: Re: AW: Ultrasonic element fault

Hello Benno

I am unable to swap baths or parts from baths as our validation will be affected.
Leaving the outstanding finance aside for a minute, how quickly could you repair the Ultrasonic element and have it back to us? I
need to update production on the quickest possible repair date.
Our passivation line is now down and for to get back in production Sydney are going to have to find a solution to the finance issue
before the bath is returned to us in Ireland.

Kind regards

Emmett Patten
Maintenance Technician
SIGNATURE ORTHOPAEDICS EUROPE
Unit A,
Athlone Business and Technology Park,
Garrycastle, Athlone,
Co. Westmeath,
N37 DY26
Ireland
T: (090) 640 0539
www.signatureortho.com.au

STATEMENT OF CONFIDENTIALITY:
The information contained in this e-mail (including any attachments) contains information that may be confidential or may constitute non-public information and may be legally privileged and confidential. It is
intended only for the use of the individual(s) or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail is
strictly prohibited and may be unlawful. If you have received this email in error, please immediately notify the sender and destroy all hard copies and any copies that may be on your computer.
Thank you

On 09/01/2020 14:50, Stutzer Benno wrote:

Hi Emmet,

This are the same type of tanks.

mit freundlichen Grüssen / best regards

Benno Stutzer
Head of Ultrasonic Technology

KKS Ultraschall AG
Ultrasonic Technologies & Surface Refinement
Frauholzring 29
CH - 6422 Steinen
Tel. Zentrale +41 41 833 87 87
Tel. Direkt +41 41 833 87 75
benno.stutzer@kks-ultraschall.ch
https://www.kks-ultraschall.ch

<image001.jpg>

Von: Emmet <epatten@signatureortho.eu>

Gesendet: Donnerstag, 9. Januar 2020 15:38
An: Stutzer Benno <benno.stutzer@kks-ultraschall.ch>
Betreff: Ultrasonic element fault

Hi Benno

Please see the good and faulty bath labels attached. Are they a straight swap?

<image002.jpg>

<image003.jpg>

Kind regards

Emmet Patten
Maintenance Technician

SIGNATURE ORTHOPAEDICS EUROPE

Unit A,
Athlone Business and Technology Park,
Garrycastle, Athlone,
Co. Westmeath,
N37 DY26
Ireland
T: (090) 640 0539
www.signatureortho.com.au

STATEMENT OF CONFIDENTIALITY:
The information contained in this e-mail (including any attachments) contains information that may be confidential or may
constitute non-public information and may be legally privileged and confidential. It is intended only for the use of the individual(s)
or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination,
distribution or copy of this e-mail is strictly prohibited and may be unlawful. If you have received this email in error, please
immediately notify the sender and destroy all hard copies and any copies that may be on your computer.
 Thank you

--

Emmett Patten
Maintenance Technician

SIGNATURE ORTHOPAEDICS EUROPE

Unit A,
Athlone Business and Technology Park,
Garrycastle, Athlone,
Co. Westmeath,
N37 DY26
Ireland
T: (090) 640 0539
www.signatureortho.com.au

STATEMENT OF CONFIDENTIALITY:
The information contained in this e-mail (including any attachments) contains information that may be confidential or may constitute non-public information and may be legally privileged and confidential. It is
intended only for the use of the individual(s) or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail is
strictly prohibited and may be unlawful. If you have received this email in error, please immediately notify the sender and destroy all hard copies and any copies that may be on your computer.
Thank you

--

Emmett Patten
Maintenance Technician
SIGNATURE ORTHOPAEDICS EUROPE
Unit A,
Athlone Business and Technology Park,
Garrycastle, Athlone,
Co. Westmeath,
N37 DY26
Ireland
T: (090) 640 0539
www.signatureortho.com.au

STATEMENT OF CONFIDENTIALITY:
The information contained in this e-mail (including any attachments) contains information that may be confidential or may constitute non-public information and may be legally privileged and confidential. It is
intended only for the use of the individual(s) or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail is
strictly prohibited and may be unlawful. If you have received this email in error, please immediately notify the sender and destroy all hard copies and any copies that may be on your computer.
Thank you

--

Emmett Patten
Maintenance Technician
SIGNATURE ORTHOPAEDICS EUROPE
Unit A,
Athlone Business and Technology Park,
Garrycastle, Athlone,
Co. Westmeath,
N37 DY26
Ireland
T: (090) 640 0539
www.signatureortho.com.au

STATEMENT OF CONFIDENTIALITY:
The information contained in this e-mail (including any attachments) contains information that may be confidential or may constitute non-public information and may be legally privileged and confidential. It is
intended only for the use of the individual(s) or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail is
strictly prohibited and may be unlawful. If you have received this email in error, please immediately notify the sender and destroy all hard copies and any copies that may be on your computer.
Thank you