Emily A.

Ivy
9529 Robinson Rd Nampa, Idaho 83634
208-250-3001
ivye.1689@gmail.com

PROFILE: Over 10 years of diversified customer service experience in retail, call center, and food service settings.
Highly developed sales, communication, time, and money management skills. Extremely motivated individual with the
ability to work effectively, independently and as a team player. Persistent, patient, and sensitive to customer’s needs. A
dedicated and hard-working individual who works well under pressure and is willing to learn and complete any tasks
given.

HIGHLIGHTS OF QUALIFICATIONS______________________________________________________________

 Sales Experience  Multi-phone line operator

 Eager and quick learner  Team player
 Effective communication skills  Problem solver
 Dependable and flexible  Strong work ethic
 Persuasive and persistent  Detail-oriented and organized

RELEVANT EXPERIENCE________________________________________________________________________

Customer Service
 Successfully executing customer service
skills to every customer  Product knowledge
 Addressing and resolving customer  Effective communication with co-
complaints and concerns workers and customers
 Increased sales by suggestive selling  Multi-line friendly phone operator
 Assist customers with selections

Money Management

 Recording sales to compare and make  Bill pay

sure company is thriving  Exchanges and refunds
 Inventory

 Consistently persuading customers to open store cards; meeting store goals

Time Management Skills

 Accurately and quickly completing transactions

 Efficiently and thoroughly training new employees
 Detail-oriented paper work to assure success for the company
 Attentive to customer needs

EMPLOYMENT HISTORY_______________________________________________________________________
Retention Specialist 2014-2018 DIRECTV/AT&T Boise, Idaho
Substitute Teacher 2012-present Kuna School District, Kuna, Idaho
Cashier 2013-2014 Ridley’s Family Market, Kuna, Idaho
Sales Associate / Cashier/ Customer Service Manager 2011-2013 Wal-Mart, Boise, Idaho
Crew Member 2010-2011 Wendy’s, Meridian, Idaho
Sales Associate 2009-2010 Payless Shoe Source, Boise, Idaho
Sales Associate 2008-2009 Pier 1 Imports, Meridian, Idaho
 Emily A. Ivy
9529 Robinson Rd Nampa, Idaho 83634
208-250-3001
ivye.1689@gmail.com

EDUCATION___________________________________________________________________________________
High School Diploma, Kuna High School, Kuna, Idaho

Associate of Art Degree, College of Western Idaho, Nampa, ID

Cumulative GPA: 3.623
Graduating Spring 2020