EMILY IVY

9529 Robinson Rd, Nampa, Idaho 83686 | (208)250-3001 | ivye.1689@gmail.com

_________________________Academic Curriculum Vitae ____________________________

PROFILE
Over 10 years of diversified customer service experience in retail, call center, and food
service settings. Highly developed sales, communication, time, and money management skills.
Extremely motivated individual with the ability to work effectively, independently and as a
team player. Persistent, patient, and sensitive to customer’s needs. A dedicated and hard-
working individual who works well under pressure and is willing to learn and complete any
tasks given.

EDUCATION
Elementary Education
College of Western Idaho
Associate of Arts degree
Cumulative GPA: 3.623 Spring 2020

AWARDS
Phi Theta Kappa (honor society) induction offer 2019

President’s List Fall 2019

WORK EXPERIENCE
DIRECTV/AT&T 2014-2018
Retention Specialist
Boise, ID

I worked at an inbound call center. I provided excellent customer service over the phone
while multi-tasking different systems along with internet websites. I worked on a
designated team where we had team goals as well as individual goals. Change was a
constant, so we had to be adaptable, and I adapted quite well. I worked well under pressure
and was offered multiple training assistance positions. I worked along side my team leader
to create call flows that were later used for training purposes. I was given additional tasks
from my team leader regarding data input, as well as other administrative tasks.
EMILY IVY PAGE 2

Kuna School District No. 3 2012-present

Substitute Teacher

I have worked with pre-k through high school students as well as in extended resource,
libraries, gyms, music rooms, and computer labs. I have created lesson plans, followed daily
routines and schedules, taught lessons, worked one on one with students with
exceptionalities. I gained skill in time management, leadership roles, organization, group
management. Teaching skills, lesson plan development, and always remained professional
and was patient and friendly with everyone I worked with daily which are all skills that will
be beneficial in my future endeavors.

Ridley’s Family Market 2013-2014

Cashier
Kuna, ID

I worked as a cashier for a new grocery store that opened. I worked with money
management, has to be precise when ringing up items, and gained customer service
experience with each customer I helped. I also stocked shelves and straightened shelves
when needed. I maintained a clean and organized workspace and was always dressed and
acted in a professional demeanor.

Walmart
Sales Associate / Cashier/ Customer Service Manager 2011-2013
Boise, Idaho

I had many roles throughout my time with this employer. As a sales associate I spent my
time putting stock out on the floor, organizing items on the floor, answering the phones and
providing information to customers and transferring incoming calls when needed, paging
different departments, and other various tasks. As a cashier I also worked in the customer
service center and the money center taking returns, cashing checks, working with
customers paying their bills, completing money transfers, and other various tasks. As a
customer service manager back up, I counted tills, dispersed money to registers, checked
item pricing, worked with customers who wanted manager assistance, made sure breaks
and lunches were taken correctly by all the frontline employees I was in charge of, and
other various tasks. My customer service skills grew immensely from this job. I was
professional, and friendly to all those around me.
EMILY IVY PAGE 3

Wendy’s 2010-2011
Crew Member
Meridian, ID

I worked many different positions for this employer. I opened and closed the restaurant
with one or more coworkers often. My duties included food prep, deep cleaning, cooking,
order taking, till counting at the beginning and end of shifts, and other various tasks. My
customer service skills grew immensely during my employment, as well as my leadership
and team building skills. We all had to communicate effectively and do things in a timely
manner.

Payless Shoe Source 2009-2010

Sales Associate
Boise, ID
My duties included administrative work, opening and closing store, stocking shelves,
freight, money management, customer service, product knowledge, and other various
tasks.

Pier 1 Imports 2008-2009

Sales Associate
Meridian, Idaho
My duties included freight, cashiering, stocking shelves, cleaning store, customer
service, sale markdowns, and other various tasks.

TEACHING EXPERIENCE
Substitute Teacher 2012 - present
I work in pre-k through high school, as well as in extended resource, libraries, gyms, music
rooms, and computer labs.

RELATED EXPERIENCE
SilverTrail Library 2008-present
Volunteer
Over the years, I have volunteered in the elementary school library. I check in and out
books to students, have read books to students, sorted and shelved books according to
fiction, nonfiction, and easy readers in alphabetical order, straightened shelves, helped with
book fairs, and various other tasks.
EMILY IVY PAGE 4

LANGUAGES
English– native language
Spanish–speak, read, and write with basic competence

MEMBERSHIPS
Steelheads Booster Club
This club we joined works closely with the Steelheads hockey team. We have fundraisers
and put on different events to raise money for the community, as well as supporting the
hockey players. It is a great opportunity to be a part of a team of people contributing to the
community while also having a lot of fun!