CPN Services

Accreditation
Program
Requirement & Learning Paths
Expand your brand and opportunities
Program benefits

Promote growth Increase profitability Enhance capability

Use services as a growth Encourage adoption of new and Technical certifications for
engine for your business. better ways to run a profitable, Implementation, NOC, and
responsible support business. Maintenance.

Build trust Gain competitive

Deepen your relationship advantage
with customers through Ensure you have the competitive
enhanced service offerings advantage by offering the full
and superior support. services model.

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Service requirements (TSS/ATSS)

Attach the appropriate Must add incremental Call Handling and

Spares Management resources to meet Tracking system to
contract on every Partner customer SLA’s include escalations
branded contract

For detailed operational requirements, please refer to the Program handbook.

Accreditation process

Assessment / • On-boarding process initiated

• Partner qualification form
Services Accreditation
Selection • Evaluation assessment & decision

• Agreement on Services Accreditation training plan

Training / • Certifications completed
Accreditation • Implementation of shadowing
• Service Accreditation achieved

• Service Accreditation program review(s)

Evaluation / Support • Implementation self audit(s) completed
• Reaccreditation process completed annually
• Engineers recertified bi-annually (by product)

Documentation Submission Implementation TSS

1. Skill Matrix – Update your engineer skill level v v
2. Project Summary – Projects and scope which have been deployed by Partner v
3. Self Audit Report – Provide quality audit report for at least 1 site deployed by Partner. v
4. Size and numbers of networks that are being supported v
5. Information on the total number of tickets opened and closed by you (i.e. not passed to Ciena) v
6. Details of your call ticketing system v

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Program requirements

Requirements Professional Elite

CPN member in good standing ✓ ✓

Use of Ciena Services while in Accreditation Phase ✓ ✓

Accredited Personnel Requirements 2 minimum 2 minimum

Ciena will “Shadow” on site or remote Partner on first project ✓ ✓

Provide regular updates and results on projects ✓ ✓

Submit results of Self Audits ✓ ✓

Participate in Operations review ✓ ✓

Accreditation between November 1 through April 30 (accredit on following

✓ ✓
November) or May 1 through October 31 (accredit second November)

✓ ✓
Use of Ciena Services while in Certification Phase

Complete annual re-accreditation Process & individual engineer

✓ ✓
(bi-annual) re-certification process.

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Re-accreditation requirements

Requirements Professional Elite

Partner Annual Skills Assessment and Updates

Partner to confirm that named Engineers still work for you and are certified Minimum 2 Minimum 2

To be certified Engineers must pass the relevant product exams Every 2 Years Every 2 Years
Engineers Need To Recertify Every 2 Years Minimum 2 Minimum 2

Update Engineer Skills Matrix with additional engineers, trainings & certifications Utilizing Template annually Utilizing Template annually

6500 & Z Series Accreditation

Provide information on network design services completed Annually Annually
Volume (number & type of deployments) Annually Annually
Scale of design work completed Annually Annually
Implementation Accreditation
Provide information on deployment services completed Annually Annually
Volume (number & type of deployments Annually Annually
scale of services work completed Annually Annually
Complete an annual Quality Self-Audit Annually Annually
TSS and TSS Accreditation

(Up-to-date information on) size and numbers of networks that are being supported Annually Annually

Information on the total number of tickets opened and closed by you (i.e. not passed to Ciena) Annually Annually

Details of your call ticketing cases (if not previously provided) Annually Annually

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Partner accreditation requires individual certifications

Implementation
Technical Support
Network Operations
Accreditation Center Certifications
Partner Level Individual Level
Dispatch Engineer

Annual Bi-annual
accreditation accreditation

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 Ciena Delivered Partner Delivered

Training matrix

Implementation Operate Software HW Engineer NOC

Subscription Repair Dispatch
BASIC ADVANCED GPS / Design
(Level 1) (Level 2) (Level 3)

Packet Networking 2 2 2 2 5

Optical Transport 2 2 2 2 5

Optical DCI 2 2 2 2 5

Converged Packet 2 2 2 2 5

NMS 1 1 1 N/A

MCP 1 1 1 N/A

Z Series &
Planet Operate
2 2 2

Numbers indicate the minimum number of certified engineers required for Accreditation

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Learning delivery options

Online Instructor or Experiential Competency

training remote led training learning base assessment
Novice Advanced Level Expert Level Supplement Material
Utilize the content Structured learning on Customized Experience Certification, Exams and
available to you as a face-to-face & remote based learning focused ongoing due diligence to
CPN Partner learning on your needs, ensure skill level
Troubleshooting, Lab´s,
Combined Solutions

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Learning Paths by Product
Please access learning site using your CPN account (https://partners.ciena.com/English/)

Click on “Learn” → “Service

Accreditation”

Scroll down to bottom and

click on “Access online
training now!”

Go to “Find Learning” →
“Program”

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6500 Certification
- Implementation & NOC
- Technical Support & Engineer Dispatch

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6500 Implementation & NOC

Classroom Remote: Self &

Self Study materials Competency base Experiential learning
led training instructor led training
basic learning assessment advanced technical
CPN 103 CPN 101
CPN 101 First deployment shadowed by
Converged Packet Optical CPN 103 6500 - Provisioning
Ciena Engineer (

Exam O570X Quality self audits discussed during

Optical Transport Exam O570X 6500 - Troubleshooting & Fault
ops reviews Finding K216

Introduction to Design Tools Annual Partner re-Accreditation &

6500 & WS Solution W220
bi-annual engineer re-certification

Access by Ciena Partner

Portal all Online Training
Note: On-site Classroom is
https://portal.ciena.com/ available for min.10 Students
Example: Customized based
on partner requirements

OR AND

OR

Required for accreditation

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6500 Technical Support & Engineer Dispatch

Classroom
Self Study materials Remote: Self & Competency base Experiential learning
led training
basic learning instructor led training assessment advanced technical
ILT/VILT
CPN 102
CPN 104
CPN 102 Monthly performance reports
Converged Packet Optical CPN 104) 6500 - Provisioning
issued on Ciena cases

Call filtration rate discussed during 6500 - Troubleshooting & Fault

Optical Transport Exam O570X Exam O570X
ops reviews Finding

Introduction to Design Tools Annual Partner re-Accreditation &

6500 & WS Solution
bi-annual engineer re-certification
Engineer dispatch
CPN 104 ILT
Access by Ciena Partner CPN 102
Portal all Online Training

https://portal.ciena.com/ CPN 104

Example: Customized based
on partner requirements
Note: On-site Classroom is Exam O570X)
available for min.10 Students

AND
OR OR
OR

Required for accreditation

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