OLAM_cover_FA 01/16/05 4:49 PM Page 1

The brand behind the brands

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The Brand Behind The Brands 1

Fundamentals

Olam is a leading global supply chain manager of agricultural

products and food ingredients.Our distinctive position is
based both on the strength of our origination capability and
our strong position in the destination markets worldwide.
We manage each activity in the supply chain from origination
to processing, logistics, marketing and distribution. Our
complete integration allows us to add value and manage
risk along the entire supply chain from the origins to our
customers. We are suppliers to many of the world’s most
prominent brands, and have a reputation as the ‘brand
behind the brands’.We are committed to providing
employment, supporting the community and protecting
the environment in every country in which we operate.
Across our worldwide network we seek to create value, at
every level, for our customers, shareholders and employees
alike. We will continue to pursue profitable growth because,
at Olam, we believe creating value is our business.

Contents

01I42 Fundamentals
02I42 Heritage
04I42 Worldwide
08I42 Origination
10I42 Processing
12I42 Logistics & Shipping
14I42 Marketing
16I42 Distribution
18I42 Cocoa
20I42 Coffee
22I42 Sheanuts
23I42 Sesame
24I42 Cashew
26I42 Other Edible Nuts
27I42 Beans
28I42 Spices
30I42 Rice
32I42 Sugar
33I42 Dairy Products
34I42 Cotton
36I42 Wood Products
38I42 Risk Management
38I42 IT & Systems
39I42 Sustainability
40I42 People & Training
42I42 Future
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The Brand Behind The Brands 3

Our Heritage

Olam was established in 1989 by the Kewalram Chanrai Group, which has over 140
years of business experience. In the past 15 years Olam has developed into a dynamic
supply chain manager based in Singapore and a world leader in many of its businesses.
Our success has enabled us to attract world-class investors, namely, Russell AIF
Singapore Investments Limited (managed by AIF Capital Limited), Temasek Holdings,
through its wholly owned subsidiary, Seletar Investments Pte Ltd and International
Finance Corporation, adding both business and financial strength to the company.

(Opposite)
Our corporate heaquarters in Singapore
(Above)
Left & Middle:Our World class investors
Right: Idanre – the heart of cocoa growing
industry in Nigeria
Founded in 1860, the Kewalram
Chanrai Group is one of the oldest
international companies in Africa and
Asia with a long and successful tradition
of being in business. Headquartered in
Singapore, the Group is a multi business
conglomerate operating in over 45
countries and employing over 12,000
people worldwide.
In 2002, Russell AIF Singapore
Investments Limited (managed by AIF
Capital Limited) became the first
external investor to take an equity stake
in the company. AIF Capital is one of
the largest private equity investors in
Asia, with over 100 years of combined
investment experience.
In 2003, Temasek Holdings, through In addition to these world-class
its wholly owned subsidiary Seletar investors, the management team of
Investments, acquired a stake in the Olam has a significant shareholding
company, encouraged by Olam's strong in the company, which greatly aligns
international perspective. Temasek shareholder and management interests
Holdings is an Asia investment in creating value.
company focusing on maximising
shareholder returns by being an active
investor and shareholder. Temasek's
sole shareholder is the Ministry of
Finance of Singapore.
Our third investor is the International
Finance Corporation (IFC). IFC's mission
is to promote sustainable private sector
investment in developing countries,
helping to reduce poverty and improve
people's lives.
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The Brand Behind The Brands 5

Worldwide

Olam has operations in over 35 countries, across 14 businesses and employs over
3,000 people worldwide. We operate an integrated supply chain, sourcing from
multiple village level collection points in the origins and supplying to over 3,000
customers in more than 50 destination markets.
With our proven ability to grow organically by exploiting adjacent opportunities,
we have evolved from a single country, single product trader, to a multinational,
multi-product integrated supply chain manager. We have leveraged our resources,
including people, knowledge, systems and assets, to create competitive advantage
and maximise our potential – consistently outperforming the expectations of
our stakeholders.
The integration of these activities – origination, processing, logistics, marketing
and distribution – forms a recurrent core in all of our businesses.
Our Businesses

Confectionery
& Beverage
Ingredients
Cocoa
Coffee
Sheanuts
Edible Nuts,
Spices & Beans
Cashew
Other Edible Nuts
Beans
(This Page)
Olam is a company with broad horizons Sesame
trancending many boundaries
Spices
Food Staples &
Packaged Foods
Rice
Sugar
Dairy Products
Packaged foods
Fibre &
Wood Products
Cotton
Wood products
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The Olam Value Chain 7

• The Netherlands
• United Kingdom •• Poland
• France
• Russia •• United States of America

•• Italy • Kazakhstan
•• China
• Uzbekistan
•• Turkmenistan

• United Arab Emirates

•• India

•• Mali • Thailand
•• Guinea Bissau
•• Burkina Faso •• Vietnam
•• Guinea •• Benin •• Nigeria
• Togo
•• Ghana
•• Cote D’Ivoire
•• Cameroon •• Uganda •• Singapore
•• Kenya
•• Gabon
• Congo • Brazil
•• Tanzania •• Indonesia
• Papua New Guinea

• Mozambique
• Zimbabwe •• Madagascar

•• South Africa

The Olam Value Chain • Origin • Marketing Office

• Benin • Madagascar • Benin • Madagascar
• Brazil • Mali • Burkina Faso • Mali
Supply chain manager of agricultural raw materials and food ingredients • Burkina Faso • Mozambique • Cameroon • Nigeria
Integrated across the value chain from farm gate to factory gate • Cameroon • Nigeria • China • Russia
• China • Papua New Guinea • Cote D'Ivoire • Singapore
• Cote D'Ivoire • Poland • France • South Africa
Secondary Processing • Democratic Republic of Congo • Singapore • Gabon • Tanzania
• Gabon • South Africa • Ghana • The Netherlands
Origin Sourcing Inland Logistics Primary Shipping & • Ghana • Tanzania • Guinea Bissau • Turkmenistan
Origination & Warehousing Processing Marine Logistics Marketing Distribution Customer
• Guinea Bissau • Thailand • Guinea • Uganda
• Guinea • Togo • India • United Arab Emirates
Warehousing Storage • India • Turkmenistan • Indonesia • United Kingdom
• Indonesia • Uganda • Italy • United States of America
• Italy • United States of America • Kenya • Vietnam
Risk Management • Kazakhstan • Uzbekistan
Olam acts across this range • Kenya • Vietnam
• Zimbabwe
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The Olam Value Chain 9

Origination

Our experience starts at the origin. At the heart of our

business is our origination activity, where our knowledge
and expertise assists farmers and collectors and provides
us with a consistent supply of good quality produce. We
believe in partnerships that are dedicated to long-term
success for Olam and our suppliers.

(Opposite)
An Olam expert discusses the cotton
crop with a grower in Central Asia
(Above)
Left: We constantly assess crop yield and
quality – a coffee farm in Cote d'Ivoire
Right: Quality of fresh produce is preserved
through control of moisture – our drying
yard in Brazil
Olam is one of the world’s leading
sourcing companies, with a unique
procurement reach. Our distinctive
advantage is our origination capability.
Our physical presence across a wide
network of locations allows us to source
the products from as close to the farm
gate as possible directly from the origin.
To support this, we have developed a
network of up-country procurement
units and warehouses.
Our trained and experienced field
managers, with well-institutionalised
field operating systems, enable accurate
stock and quality assessment and
effective risk management. This ensures
we have complete control over
procurement, logistics and storage.
We are a multi-product company,
which enables our country operations
to cross-source products by sharing
resources, thereby making each country
and business, cost competitive and
locally effective.
However, the reason behind our
extraordinary success in origination
lies not simply in our physical presence
in many origins and our innovative
approach to business but in our belief
in partnerships, enabled by the close
and productive relationships that we
develop with growers and suppliers.
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The Olam Value Chain 11

Processing

Olam is engaged in processing and adding value to the

various agricultural products that we handle. The primary
and intermediate processing of products in the origin
enhances Olam’s origination strengths. Adding value
through processing is fundamental to our strategy and
enables us to provide the required quality for our
customers on a consistent basis.

(Opposite)
Our cashew processing facility in Brazil
(Above)
Left: We continually invest in appropriate
new technologies
Middle: Green coffee being processed
in Cote d'Ivoire
Right: We maintain high standards of hygiene –
our HACCP certified processing facility
We process most of the products we
supply before they are delivered to the
final customer. Our processing activities
range from processing and grading of
coffee, pressing of cocoa beans, shelling
and blanching of cashew and other
edible nuts, ginning of seed cotton to
cotton lint, to sawing of timber logs
into to sawn timber and milling and
polishing of rice.
Olam is one of the leading processors
of cashew nuts globally. We have
considerable investments in the
established cashew processing centres,
of India, Vietnam and Brazil. This has
played a pioneering role in transferring
the complex processing skills from
traditional cashew processing centers,
to raw cashew nut producing origins like
Tanzania and Cote d’Ivoire with reliable
quality and reduced costs.
All our cashew processing facilities Our qualified and experienced managers
adhere to the international quality closely monitor every stage of processing
standards (HACCP) demanded by and packaging to maintain stringent
our customers. quality standards. The ability to control
and add value through our own
In cocoa processing, we enter into
processing activities is pivotal to
tolling agreements with processors,
mainly at the origin, and provide both strengthening our overall supply chain
the cocoa bean supply and marketing management.
expertise for the semi finished products. Olam’s processing activities, particularly
We also are able to supply a range of in the developing countries, has helped
high quality cocoa powder to our to transfer technology, build local
buyers. capability, create local employment,
As a leading coffee supplier, we have and generate higher foreign exchange
invested significantly in modern earnings for all the economies.
processing equipment and manage
factories for the hulling, grading and
colour sorting of green coffee in the
producing origins. These coffee
processing capabilities enable us to
customise our output to meet specific
quality and grade-mix requirements of
the coffee roasters.
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The Olam Value Chain 13

Logistics & Shipping

Olam’s infrastructure in the origins facilitates the efficient

export and import of our products. We have the ability to
manage the multi-modal transportation requirements of our
businesses. This ensures we remain competitive and flexible
to meet our client’s requirements, no matter how complex
they are.

(Opposite)
Our managers oversee all aspects of the
shipping and discharging process
(Above)
Left: Our extensive network of warehouses help
us maximise supply chain efficiencies
Middle: Cartons of cashew kernels being
stuffed in containers for export
Right: Inland transportation of Olam's logs
in Cameroon waterways
We place significant emphasis on our
ability to organise every detail of the
logistics chain, beginning with the
aggregation of numerous small parcels
into suitably sized lots for shipment.
Our investment in transportation
infrastructure, combined with contractual
agreements with numerous haulage
companies, enables us to move our
products quickly and efficiently from
up country to the port. The effective
management and co-ordination of
shipments is integral to our success,
with our in-house shipping function
providing the company with additional
advantages. The strength of our
freighting and forwarding capability
provides us with a competitive platform
for our business and ensures reliable
and timely delivery to our customers.
Olam is always ready to offer innovative
solutions to logistical challenges. We are
one of few companies to have moved
cocoa in megabulk from Africa and
Asia. Efficient logistics management is
enabled by our wide geographical
spread and the extensive infrastructure
of warehouses and transportation
systems we use. With our network,
we have a global reach, but at the same
time, we provide a local response to our
customers and ensure a customised
and efficient service. Everyday, throughout
our worldwide operations, goods are
being moved to our warehouses,
shipped, discharged and delivered to
our customers.
The in-house management of our
shipping operation also enables us to
reduce costs, improve efficiency and
maintain the quality of products. We
are able to impact the rate of loading
and discharge in the case of vessels
on time charters, where there are
significant benefits to be gained from
compressing the turnaround time. As a
result, customers receive reliable, timely
and competitive supplies at their
chosen destination.
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The Olam Value Chain 15

Marketing

Our extensive network and integration within the supply chain enables us to
provide our customers with timely, consistent and reliable supplies as well as
up-to-date information on the world markets. This has helped us forge privileged
relationships with the end users to whom we provide various value added
services and customised solutions. Olam is committed to having the best people
and technology to support our customers in effectively responding to
opportunities and market developments.

(Opposite)
Our traders are constantly in touch
with markets around the world
(Above)
Left: Olam's traders have instant access to
the futures markets around the world
Middle: Olam has strong presence in our
destination markets – our Netherlands office
Right: Strong customer relationships are of
paramount importance to us
Customers expect a reliable supply
and efficient service. We achieve this
by getting to know our business
partners and determining their specific
needs. We are dedicated to building
unique relationships with customers that
reflect their individual requirements by
providing them with customised
solutions, including special grades and
quality, traceability, providing organically
certified supplies or fair trade produce
certified supplies and tailor made risk
management solutions. An example of
this is in the marketing of timber where
we offer a basket of origins and species
to customers. The offer quantity of each
of the species within the basket can be
tailor-made to suit the user’s requirement
without burdening the customer with a
heavy inventory.
Our offices in Singapore, London & New
York form the axis for all our hedging
activity, with rapid access via our brokers
to the London (LIFFE) and New York
(NYBOT) futures exchanges and to
our banks for covering our currency
exposure. These offices form the key
hubs for our marketing activities with
experienced traders who are in constant
contact with our customers worldwide.
To service the more specific customer
requirements marketing offices have
been established in Poland, The
Netherlands, Russia, France, U.A.E,
South Africa and China.
In addition to our own marketing
expertise and infrastructure, we have
an extensive network of trusted and
experienced agents, with an in-depth
understanding of the local markets,
which is particularly important in
fragmented industries like cotton. With
our origination skills, we are able to offer
a level of service and information, which
differentiates us in the market place.
We have strong relationships with
our customers, including major
multinationals and support their supply
chain requirements adding value and
providing a reliable source of raw
materials and customised solutions
and services to them.
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The Olam Value Chain 17

Distribution

Olam provides timely and cost effective deliveries to customers throughout

the world. Our supply chain infrastructure and our close relationships with
other logistics companies enable us to meet the specific needs of our customers
which vary in terms of location, time of delivery, volume, and packaging.
What differentiates Olam is our willingness and ability to service each
client’s unique requirements.

(Opposite)
Delivery of cashew kernels to a customer
from a warehouse in Rotterdam
(Above)
Left: Our rice brands provide good value
to our customers in Africa
Middle: Delivering cocoa to a factory
gate in Nigeria
Right: Distribution of our branded rice
As one of the world’s leading supply
chain managers of agricultural products
and food ingredients, we deliver
products of a consistent standard to our
customers in the destination markets.
With expertise in shipping and logistics,
we are able to manage the supply chain
and provide cost effective delivery of our
products. We also provide value-added
services such as Vendor Managed
Inventory (VMI) services, which involves
the outsourcing of inventory activities by
our customers to us to reduce working
capital requirements and improve just-
in-time practices by tapping our
inventory management expertise.
In order to understand our customers’
requirements, we maintain regular
communication with them, both pre
and post-delivery, through our network
of offices and marketing agents/brokers.
Our distribution activities depend on
the product, market and customers’
requirements. For example, in the case
of cotton, we are able to deliver directly
to the large textile mills in Italy, Portugal,
Brazil, China, Taiwan, South Korea and
India. In the case of cashew kernels,
we are able to deliver grade-wise door
delivery to roasters and salters across
Europe and North America, while in the
case of rice, we distribute directly to small
wholesalers and retailers in numerous
urban and rural locations across countries
in Asia and Africa. We distribute a portfolio
of brands in rice across these markets,
which include ‘Gangan’, a Thai parboiled
rice and a high quality white rice, ‘Mama
Africa’, from Thailand. Through the same
distribution network, employing an
enterprising sales force, we distribute
sugar and milk powder.
We have developed our packaged food
business to cater for new products to
supply in our existing and new markets.
We have begun to distribute our milk
powder brand, “Pearl” in various African
markets and launched a 3-in-1 coffee
mix in Russia.
The timely supply of products of a
consistently high standard ensures that
our customers can outsource their
inventory management to us, while
having complete confidence in our
ability to deliver.
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Cocoa
Olam is one of the world’s largest
originators of cocoa, being
physically present in most of the
major exporting countries in Africa
and Asia. Headquartered in London,
we have a strong marketing and
trading presence in all key markets
through our regional hubs in
Singapore and New York. In all
countries we have built upon our
origination strengths to ultimately
provide chocolate manufacturers
and cocoa powder users with their
most valuable ingredient.
(Opposite)
Cocoa – 'the food of the Gods' – and a valued
commodity in Africa
(Above)
Far Left: A cocoa pod being inspected
in Indonesia
Left: Quality assessment in Cameroon
Right: Cocoa nibs are ground into cocoa liquor
Far Right: Different types of cocoa powders for
confectionery, baking and beverages
Olam is one of the world’s leading
suppliers of cocoa beans and cocoa
products, which include cocoa butter,
cocoa liquor and cocoa powder.
Olam has an extensive primary
procurement network in each country;
and is one of the world’s most diversified
sourcing companies, operating as
Outspan in various countries including
Cote d’Ivoire.
We have a good understanding of the
countries in which we operate and an
ability to develop and maintain strong
relationships with the farmers, co-
operatives and agents who supply
cocoa. We engage quality control
inspectors who monitor cocoa at every
stage, from source through to export.
Confectionery and Beverage Ingredients 19
In 1998, we became the first International
Company to be granted approval by
the Ghana Cocoa Board to operate as
a Licensed Buying Company and have
maintained a leading position thereafter.
We are leading exporters in Cote d’Ivoire,
Nigeria, Indonesia and Cameroon and
have good market shares in countries
as diverse as Uganda, Tanzania and
Papua New Guinea.
Olam has developed from its processing
of cocoa products in Nigeria to sourcing
products from many processors,
particularly in Africa and Asia. Value
added activities such as cocoa butter
melting and liquid delivery are being
undertaken and we have an ability to
provide high quality natural and alkalised
cocoa powder to our customers.
Olam’s trading team has a wealth of
experience in both the physical and
futures markets and close relationships
with leading cocoa processors and
chocolate manufacturers worldwide.
Olam’s marketing and trading
headquarters moved from Singapore
to London in 2003, to ensure greater
proximity to the origins and to further
develop its customer base in Europe,
Eastern Europe and North America.
Olam continues to be a major supplier
to most of the processing and chocolate
industries in the Asian region and has a
growing position in Japan and China.
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Confectionery and Beverage Ingredients 21

Coffee

Olam is one of the world’s largest

shippers of robusta coffee with
operations in most major robusta
producing countries. The spread
and reach of its procurement
network and its significant
investments in processing in these
countries distinguishes Olam
from its competitors. This and its
understanding of quality allows
Olam to service the most discerning
of customers. Olam is now expanding
its presence in arabica origins to
replicate the pre-eminent position
it has established in robustas

(Opposite)
Our manager checking coffee cherries
readiness for harvesting
(Above)
Left: Grading of coffee in our factory in Vietnam
Middle: Bagging of green coffee in Cote d'Ivoire
Right: Tasting of coffee at our inhouse
cupping facility
Olam drew on a wealth of experience in
origination operations when the coffee
business was first established and today
we are one of the major trade houses in
coffee as well as one of the largest
shippers of robusta coffee in the world.
Our procurement reach sets us apart
from the competition. In almost every
town that is a coffee source, from Cote
d’Ivoire to Uganda in Africa and Vietnam
to Indonesia in Asia, there is an Olam
buying office or an Olam buying agent.
Our presence on the ground gives us
access to valuable market intelligence
that helps support our marketing
and trading decisions and provides
our trading partners with proprietary
origin information.
Our investment in sophisticated
processing operations and quality
control systems allows us to offer
special grades tailored to customer
specifications. The regular channels
of sourcing and control on processing
enable us to offer a high consistency in
quality. This, combined with our logistics
strengths in the origin and destination
markets, including our ability to hold
stocks close to our customers, allows
us to provide a high level of service to
both the large and small coffee roasters.
One of our key competencies – the
ability to assess the true values of
coffee at origin – is based on our quality
systems, our cupping facilities and our
trained quality and cupping personnel.
We have leveraged our leadership
position in the robusta market, our
understanding of quality and our
relationships with the major coffee
roasters in the world to develop our
arabica business and thus provide a
comprehensive range of coffees to
our customers.
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Confectionery and Beverage Ingredients Edible nuts, Spices and Beans 23

Sheanuts Sesame

Olamheritage:
Our is one ofOlam
the largest
was established
exporters in Olam is a significant participant
1989
of sheanuts
by the inKewalram
the world,Chanrai
with in the sesame trade out of Africa,
Group, in Nigeria.
operations in all the
From
major
the beginning managing an extensive procurement
we have benefited
producing countries.
from
Wethe
haveGroup’s
a network focused on sourcing directly
140 years of
privileged relationship
business experience
with many from the farmers and small collectors.
throughout
of the villagers
the who
world.
in This
manyhas cases
been a Our effective quality management
strong
rely upon
foundation
our involvement
for Olam’sto growth
start and processing systems adds value
intocollection
the a dynamicofmultinational
this crop grown based
in in to our customers by providing them
Singapore.
the wild in the Savannah regions with a consistent quality of sesame
of West Africa. We place significant seed. Olam, today has the largest
emphasis on the quality of the origin presence in the sesame
product and are developing industry.
processing initiatives at the origin.

(Above)
Left: Sheanuts grow on wild scattered trees
Middle: Sheanuts provide important revenue
to the Savannah people
Right: Turning of sheanuts controls the
temperature and FFA
Olam operates in all of the major
sheanut producing countries and we are
the largest supplier of sheanuts in the
world. This is a natural business choice
for us as we capture the synergies of
the sourcing infrastructure of other
crops located in or adjacent to the
savannah areas, including cashew,
sesame and cotton. Our experience in
the procurement, drying and shipment
of sheanuts spans a decade, with our
first shipment of 3,000 tonnes to
Sweden in 1991. We are the only
sheanut supplier in the world to be
physically present in all the Shea
growing origins in Africa with an
established procurement network
reaching to the very first link in the chain
- the collectors.
In Ghana, we have been awarded the
Ghana Export Promotion Council Award
for Non Traditional Exports, in
recognition of our commitment to the
growth and development of the sheanut
industry. To maintain our position we
continually seek to improve the quality
provided to our customers, with
particular attention being paid to critical
quality parameters, such as the oil
content and the percentage of free fatty
acids (FFA). We manage to keep the
FFA as low as possible with our efficient
drying processes and good warehouse
management practices.
We are probably the only sourcing
company with laboratories and
equipment in up-country locations with
trained personnel able to test the FFA
level of sheanuts at the farmgate. We
are also able to add value by
processing sheanuts into sheabutter,
which is then further processed into
shea styrene and shea olien. The ability
to understand and manage the quality
of sheanuts is our competitive
advantage, which is evidenced by the
capability to consistently deliver a
reliable product in large volumes to our
customers.
(Above)
Far Left: Quality controllers discussing
the results of their analysis
Left: One of our sesame cleaning
machines in operation
Right: Sampling of sesame in our
warehouse in Nigeria
Far Right: An export ready bag
Olam is a key player in the African
sesame industry, managing an extensive
primary procurement network. Our
procurement operations start at the first
point of collection, where the sesame
seeds are delivered by the farmer or
small buying agents in lots weighing just
a couple of kilograms. With our network
of buying units and agents, which
number over one hundred in the large
operations, we are able to aggregate
the supplies into sizable quantities.
Olam’s sesame business originated in
West Africa in 1995 and we made our
first shipments from Nigeria and Burkina
Faso to Japan in that year. Growth
through geographic expansion followed,
as we set up procurement operations in
the East African origins of Tanzania,
Uganda and Mozambique. Significant
investments in infrastructure including
warehouses and cleaning machines,
ensures that we manage the entire
chain of operations from collection,
storage and processing through to
packing, transportation and shipping.
This approach has allowed us to add
value through the introduction of
effective quality management systems,
which assures our customers of a high
quality sesame seed in their factories,
improving their processing yields. We
have recently integrated further along
the value chain by investing in hulling
facilities and producing table grade
hulled sesame seed.
The majority of sesame that we supply
is primarily used in the crushing industry,
in which Japan is the largest importer
and our principal market. We are
expanding our origin base to include
Sudan, India and Myanmar with the
objective of adding to our portfolio the
white and hulled sesame from India and
Sudan. This would leave us uniquely
positioned in terms of being physically
present in most major origins across
Africa and Asia.
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Edible nuts, Spices and Beans 25

Cashew

Olam is fully integrated along the

entire supply-chain of cashew
starting from the farm gate in 15
producing countries, through its
processing facilities in seven origins,
right up to the end user’s factory
gate across markets in USA, Europe,
Asia and Africa.
The procurement spread and
processing infrastructure makes
Olam a unique participant within the
cashew industry and also underlines
its commitment to knitting sustainability
and community development into its
core business operations.

(Opposite)
Olam's cashew processing facility in Brazil
(Above)
Far Left: We operate one of the largest cashew
processing facility in Tanzania
Left: Quality control at roasting stage
Right: Our state of the art filling center in Vietnam
Far Right: Cashew Kernels ready for export
Olam has a diversified sourcing
operation in all cashew growing areas
across 15 countries, including Brazil,
India, Vietnam, Indonesia and various
origins in West and East Africa. The
success of this operation is built on
Olam’s superior origination and logistics
capability, excellent relationships with the
farmers and other local suppliers, as well
as an in-depth understanding of the raw
seed quality and value. Olam is probably
the world’s largest supplier of raw
cashew nuts with around 25% market
share of the current global trade flow.
The knowledge of cashew processing
that Olam has built over the years in
established processing centres like
India, Brazil and Vietnam has been
successfully transferred to the
producing countries in Africa, like
Tanzania, Cote d’Ivoire and Nigeria.
Olam operates large scale centralised
factories, where the kernel output
is graded according to stringent
international standards. Most of our
facilities are HACCP certified by
internationally renowned companies
like SGS and BVQI. Olam’s factory in
Tanzania is also certified for supplying
organic cashew, with traceability
established back to over 1800
individual farms.
Apart from the capability to offer the
complete spread of all cashew grades
from all origins, through its own factories
- Olam also provides tailor made
solutions like guaranteed 100% foreign
material free kernels, container stuffing
without using the traditional cardboard
cartons, and packaging in bulk bags
to its customers.
Through its marketing offices in
Singapore, Rotterdam, New York,
Moscow and Durban, all the major
cashew users have a timely access to
Olam’s proprietary market information
and intelligence.
Olam’s vertical integration and
geographical spread, coupled with its
innovative model of buying, processing
and distributing kernels - has enabled
it to build a unique competitive position
in the industry, making it probably the
largest Cashew supplier in the
world today.
olam_brochure_new_FA11.qx 01/16/05 4:46 PM Page 26

Edible nuts, Spices and Beans 27

Other Edible Nuts Beans

Migrating
Our heritage:
the Olam
cashew was
business
established
into ain Olam is a niche player in the beans
1989 by
larger edible
the Kewalram
nuts business
Chanrai
was industry, catering to requirements for
Group,
a naturalin Nigeria.
adjacency From
for Olam.
the beginning direct human consumption, as well
we have benefited
Leveraging on the from
strong
the
and
Group’s
well- as the animal feed industry, in select
140 years ofrelationships
established business experience
with destination markets. We leverage our
throughoutinthe
customers theworld.
food services,
This has been a origination strengths in key producing
strong foundation
snack, bakery and for confectionery
Olam’s growth countries to meet our customers’
into a dynamic
sectors, we offermultinational
them a largerbased
ediblein requirements across a range of
Singapore.
nuts portfolio today, which includes products including red and white
peanuts, almonds, and hazel nuts. kidney beans, field peas, lentils, and
We are continually building and chickpeas.
integrating our supply value chain,
to ensure that we meet stringent
customer requirements in each
individual product category.

(Above)
Far Left: Peanut plant growing in South Africa
Left: We offer all three forms of peanuts –
In Shell, Shelled and Blanched
Right: The nut industry provides livelihood
for many
Far Right: Edible Nuts offer a healthy
snack alternative
Olam has grown and leveraged its
existing origin and market presence to
build comprehensive strengths within
the peanuts supply chain. We have
direct origination capability across most
exporting origins including China,
Vietnam, India, East and West Africa,
South Africa and Brazil. Our marketing
offices in Singapore, Indonesia,
Moscow, Durban, Marseilles and
Rotterdam service a host of customers
in most of the importing countries and
destination markets.
We offer the entire range of in-shell,
blanched and kernel grades to meet the
exacting standards of the snack and
ingredient industry.
While relatively a recent entrant in the
almond and hazel nut business, Olam
seeks to provide its customers with a
comprehensive package of product
quality, delivery and other value added
services, similar to those that it provides
in cashews and peanuts.
We are looking to expand our product
portfolio as well as the specific value
chain participation in various edible nuts
by continually investing and upgrading
our procurement, processing and
distribution infrastructure in key origins
and consumption markets.
(Above)
Left: We offer a wide range of beans
from around the world
Right: Olam provides customised grades
through sorting processes
Olam’s entry into the beans business
was initiated through our origination
presence in East Africa, which had an
existing trade flow into the Middle East
and Indian sub-continent. Starting from
this niche trade flow, we quickly
expanded our distribution presence in
the Indian sub-continent as well as
expanding into other consuming
markets in South and North Africa.
We have leveraged our origin presence
in China, Russia, South and North
America to expand the portfolio of
product and service offerings to our
customers. Apart from our direct
infrastructure in various origins, we are
also engaged in sourcing the product
from select suppliers in many countries,
including Argentina, Brazil, Mexico,
Canada, Turkey, Uzbekistan, China and
Ethiopia.
Although we still consider ourselves as
a niche company in this industry, we
see tremendous opportunities for
growth in the future. We are seeking to
expand our product portfolio as well as
our origin and market spread in the
coming years.
olam_brochure_new_FA11.qx 01/16/05 4:46 PM Page 28

Edible nuts, Spices and Beans 29

Spices

Olam’s direct presence in the key

producing countries of pepper, led
to our entry into the pepper business.
Rapid and substantive investments
in origination, processing and
distribution infrastructure have made
us one of the world’s leading suppliers
of pepper, cloves and other spices into
the major consuming markets. Our
current spices portfolio includes a
host of spice seeds and seasonings,
herbs, dehydrates and other spice
condiments, which are distributed
globally through our widespread
network of marketing offices.

(Opposite) With a captive procurement and
We undertake crop study and forecasting processing infrastructure in Vietnam,
at the farm level Indonesia and Brazil, as well as a direct
(Above) origination capability from India and
Left: Our pepper processing facility in Vietnam China, we believe, Olam is one of the
Middle: Our range of spices leading industry participants in black
Right: First stage evaluation of quality at
and white pepper. Our versatile plants
our warehouse
enable us to ‘tailor make’ the product to
produce all grades including ASTA,
steam-washed, and sterilised pepper,
to meet the needs of our discerning
buyers, including the retail and industrial
spice and seasoning manufacturers as
well as the oleo resin industry.
Olam’s direct presence in all major
cloves origins (Indonesia, Madagascar
and Zanzibar) as well as the main ginger
producing countries (Nigeria, China)
gives us a unique procurement spread,
unparalleled in the industry.
Olam’s offices in Indonesia, Vietnam and
Middle East also procure, process and
supply a host of other spices and spice
condiments like gambier, arecanut,
long pepper, garlic, cassia, nutmegs,
mace, cumin and turmeric.
With marketing offices and stocking
points in Rotterdam, Marseilles, New
York, Singapore, Moscow, Durban,
Dubai and India – Olam is able to reach
and service its customers across a
variety of markets and also offer
customised delivery and payment
terms, to meet specific customer
requirements.
Olam plans to consolidate its position in
the spice industry by integrating along
its supply chain in selected spices,
investing in specialised processing at
origin and further expansion of the
product range to include other seed
spices, herbs and dehydrates.
In addition, we will continually strive to
enhance our value to our customers by
providing a bundle of services including
consistency of product quality and
contractual performance, product
customisation, enhanced food safety
and hygiene standards, traceability and
fair trade practices, customised risk
solutions, and reliable proprietary
market intelligence.
olam_brochure_new_FA11.qx 01/16/05 4:47 PM Page 30

Food Staples and Packaged Foods 31

Rice

Olam’s physical presence in the

major rice exporting countries and
its distribution infrastructure in the
major African destination markets
has provided us with an unparalleled
insight into the market. With the
company’s strong shipping and
logistics capability and a portfolio
of well- established brands in many
markets, Olam is one of the top three
rice players in the world. On any
given day, we have multiple cargoes
of rice being loaded or discharged in
some part of the world.

(Opposite)
Loading of rice in Thailand
(Above)
Far Left: Quality control prior to shipment
Left: Bagging of our rice in Thailand
Right: Rice loaded into one of the vessels
on time charter
Far Right: 'Mama Africa' is one of our leading
brands of rice in West Africa
Olam has a distinctive position within
the global rice market as we participate
in the complete value chain from
sourcing, shipping and logistics
management through to branding,
marketing and distribution.
Our physical presence, in all the major
importing and exporting countries,
provides us with an in-depth
understanding of the dynamics of
the local markets. This expertise has
allowed us to develop long-standing
relationships with producers and
consumers alike.
The majority of the rice trade occurs
between developing economies. Olam
is one of the leading buyers of rice from
Thailand, Vietnam, China, Myanmar
and India. We import and distribute
rice in Africa using the extensive
network of our sales force, distributors
and warehousing facilities that we have
established in most of the key markets
in this region. The growth in the demand
for our own registered brands,
established over a number of years,
is evidence of our ability to cater to
the requirements of diverse markets.
Our over-riding concern for quality is
evidenced by the importance we place
on quality control inspectors, who closely
monitor the quality and the packing at
our suppliers’ mills and warehouses prior
to export. The rice business relies upon
the company’s in house shipping
expertise to ensure that the supply line
is uninterrupted and cost effective.
We have successfully integrated every
element of the origination and distribution
process enabling us to meet stringent
deadlines and effectively execute
customised supply contracts.
olam_brochure_new_FA11.qx 01/16/05 4:47 PM Page 32

Food Staples and Packaged Foods 33

Sugar Dairy Products

Olam’s strength in sugar comes from Olam’s

Our heritage:
recent Olam
entry was
into established
the dairy in
our ability to use our extensive 1989 by the
business hasKewalram
been extremely
Chanrai
network in the key sugar markets in Group, in Nigeria.
successful, enablingFrom
it to the
attain
beginning
Africa and Asia to distribute sugar, we have benefited
significant market from
shares theinGroup’s
many
as well as from our strong sourcing 140
of the
years
major
of business
importingexperience
countries
relationships with producers in the throughout
in Africa. Olam
the world.
has established
This has been a
world’s major sugar origins including strong foundation
exporting operations
for in
Olam’s
Europegrowth
and
Brazil, Thailand and South Africa. into a dynamic
sourcing networks
multinational
in all the major
based in
Our long-standing and multi-product Singapore.
dairy producing countries. With
business relationships with buyers at increasing participation in the Asian
destination gives us a superior cost and the Middle East markets and
position and a strong base of loyal the launch of consumer packs in
customers. Africa, the dairy business is poised
for rapid growth.

(Above)
Far Left: A sugar cane plantation
Left: Cane – a key source of sugar
Right: Bags of sugar at our warehouse
for distribution in Africa
Far Right: Refined white sugar – our
principal product
Olam’s sugar business began in 1995
with the import of our first consignment
to Nigeria and Ghana. We currently
distribute sugar in destinations where
we have a multi-product presence.
Multi-point storage ensures availability of
stocks in locations as close to our
customers as possible, providing them
immediate access. The sugar business
benefits from the many synergies it has
with the rice business including shared
customers and costs.
The knowledge and understanding that
was developed in West Africa was
leveraged into expanding the sugar
business into East Africa including
Uganda and Madagascar, and into
Central Asia. In South East Asia, our
business has been focused on
Indonesia following the liberalisation of
the market. In addition, we have been
regularly supplying into Sri Lanka and
Bangladesh as well.
Olam’s sourcing and trading
headquarters in Singapore acts as the
center for all its physical and futures
hedging activity with ready access to
both the London and New York
markets. Our offices in Brazil, Thailand,
India, Poland and Netherlands provide
valuable research information in relation
to the sugar business.
(Above)
Far Left: Meticulous quality control of milk
before purchase
Left: Bagging of milk powder before export
Right: Our dairy business is built on our
strength in our origin and destination markets
Far Right: 'Pearl' is our flagship milk
powder brand
The dairy business comprises largely
of powders, cheese and fat products
such as butter and butter oil. Olam’s
participation is principally focused in
the powders category.
Commonality of customers and
distribution channels provided us the
foundations for initiating and developing
this business. The dairy products
business leveraged the existing network
for other commodities imported by
Olam into Africa and Asia to quickly
establish a significant market presence.
Olam’s dairy business began in 2003
with the import of our first consignment
of milk powder into Algeria. We rapidly
expanded into other adjacent markets
and are today supplying dairy products
to all the major African countries, Asia
and the Middle East to discerning
industrial end users, repackers
and distributors.
With export operations in Poland,
Netherlands and sourcing networks
in East Europe, South America and
Oceania, Olam is able to offer customers
a wide range of choices from high-end
applications to the commodity grade
dairy products.
Besides catering to the industrial and
repackaging segment in bulk packs we
are also directly marketing consumer
packs, with ‘Pearl’ being one of our
leading brands, in several markets in
Africa. These consumer packs are
available as tins, sachets and bag in
boxes in various sizes.
With participation across all segments in
the destination markets and a presence
in most of the producing countries, the
dairy products business has good growth
prospects within the Olam portfolio.
olam_brochure_new_FA11.qx 01/16/05 4:47 PM Page 34

Fibre and Wood Products 35

Cotton

Olam has a global sourcing network

covering 90% of world trade in cotton.
We have the capability to offer a
diverse range of qualities from over
30 key origins. We are focused on
quality control and by integrating all
elements of the value chain we aim
to provide the best spinning value
to our customers. We provide an
effective global supply chain bridge
between the cotton farmers in the
producing countries and the
spinners worldwide.

(Opposite)
Inspection of cotton before export
(Above)
Left: A Cotton flower
Middle: Seed cotton awaiting ginning
Right: Ghanian Kente cloth
With a rich heritage in the textile
industry it is natural that cotton was
one of the first businesses that Olam
established. We believe that to have
effective control on the cotton supply
chain it is imperative to have a physical
presence in the origin, strong quality
focus, superior logistics and risk
management skills.
We have a strong presence in the global
cotton supply chain with focus on
Central Asia, West Africa, East Africa,
Brazil and US. We ensure the availability
of cotton for a variety of grades including
specialised grades like Extra Long
Staple (ELS) cotton throughout the year.
Olam’s key strategy is to add value by
our involvement in the complete supply
chain, from procurement of seed cotton,
converting this to lint and delivering it to
the spinner. In addition, Olam acts as a
one-stop shop to provide agricultural
inputs such as fertilizers, pesticides and
also ginning inputs to farmers in the
producing countries to secure cotton
volumes at the farm gate level.
With marketing operations in Europe
and Singapore, we are strategically
placed to serve customers in Asia and
beyond, at any time of the day. Our
marketing activities are focused in
Europe, the Far East, China and South
Asia, where we also operate through a
network of trusted and experienced
agents. Professionals with experience in
physical cotton, risk management and
the futures markets manage the trading
of cotton, in Singapore
We have developed innovative financial
and risk management solutions to help
manage inventory cost and protect
margins in volatile environment for our
customers. Providing such customised
solutions helps us develop preferred
access to these customers.
Olam values integrity in our dealings
as a core value in the cotton business,
which is a key to the development of
long term sustainable relationships with
our key partners including farmers,
ginners and spinners.
olam_brochure_new_FA11.qx 01/16/05 4:47 PM Page 36
Wood Products
Olam is one of the largest suppliers
of teak from Africa adding value with
a vertically integrated operation
including log selection, processing,
shipping and redistribution. Teak is a
raw material that is environmentally
friendly and can be harvested and
replanted in managed forest areas.
Our ability to transfer knowledge
across origins, species and markets
has enabled us to grow rapidly with
specialisation in the tropical logs
and lumber market.
(Opposite)
Our log park manager directs operations
in the Cote d'Ivoire
(Above)
Left: Truck and Rail transportation of timber
in Cameroon
Middle: Large loader moves an Olam log
Right: Sawn timber ready for export
Olam’s first timber business was in the
sourcing and shipping of Ghana teak to
India. Our ability to transfer knowledge
across origins, species and markets has
enabled us to diversify from teak to
non-coniferous tropical hardwoods.
We chose to operate in the tropical
sawing logs segment due to our strong
presence in the producing countries,
understanding of the African context
and expertise in origin supply chain
management.
Today we operate in most of the tropical
hardwood producing countries namely,
Gabon, Congo DRC, Nigeria, Cote
d’Ivoire, Brazil, Ghana and
Mozambique. We harvest teak in
Government allotted parcels (Cote
d’Ivoire) and buy lumber from small and
medium forestry enterprises (Ghana).
Our hardwood logs are from small and
medium local suppliers who deliver the
logs at log parks in port city locations.
We have recently commenced sawn
timber sourcing from Brazil.
The major focus areas in the origins are
risk, quality and logistics management.
The control over quality is reflected in
our effective management systems
starting with the physical log selection
and measurement undertaken by
trained graders at the log park. The final
product, either in log or lumber form, is
then screened for export, with its quality
specifications detailed, marked and
segregated lot-wise for shipment.
There is also a continuing effort to
integrate along the value chain as in
origin processing or increased primary
level of aggregation. We currently
process hardwood logs and rough sawn
lumber in Nigeria and Brazil.
Fibre and Wood Products 37
The diverse geographic spread helps us
to offer a choice of origins and species
to our customers that meet their
individual needs. We use our wide origin
spread and familiarity with multiple
markets to suggest alternate species,
which may offer better value to our
customers. Our objective is to enhance
value through providing superior service
to our customers whilst contributing to
the economies and people who benefit
from socially responsible forestry.
Olam considers preservation of forests
as a part of its social responsibility that
aligns with its long-term business
objective to deal in wood products that
come from sustainable and well-
managed forests.
olam_brochure_new_FA11.qx 01/16/05
Risk Management
Capturing and measuring risk is one
of the fundamental capabilities of our
business. Robust risk control systems
are an integral part of Olam’s business
and help us ensure our operations
maintain their track record of
profitable growth.
(This Page)
Left: A Risk Management meeting in progress
Middle: Currency and financial markets are
closely monitored
Right Bottom: Our Enterprise wide system (e-SIP)
won the Computer World Honors Award in 2003
IT & Systems
With our diverse spread and complexity,
Information Technology (IT) is a critical
element that helps us reduce the
complexity of managing a supply chain
of 14 products from over 35 countries,
many of which are challenging
environments to operate in. We have
built proprietary and innovative IT
systems to enable us to exercise
effective control on a real time basis,
across the spread of our operations.
4:48 PM Page 38
We believe that Risk Management is a
part of the larger process of financial
optimisation. This is the process by
which we try and ensure that the risk
exposures emanating from the conduct
of our business do not lead to financial
distress and that shareholders obtain a
fair return on the equity or risk capital in
which they have invested.
The soul of our risk culture is respect for
“risk” and “capital”. We seek to identify,
assess, measure and control risk
The enormous geographic spread and
complexity of our operations, combined
with less than adequate IT infrastructure
and support in most of our remote
locations, pose a unique systems
challenge. To overcome this we have
developed an Internet based enterprise
wide system
(e-SIP), which innovatively adapts a
mobile computing technology, to link
remote upcountry locations, across
several countries, to a central server
located in Singapore.
exposure in each of our businesses and
for the company as a whole through a
number of market, credit and counter
party, operational and statutory risk
reporting policies, systems and
procedures. To quantify the level of risk,
we use a Value at Risk (VAR) model.
It is the alignment between the risk
management framework, capital
allocation process and performance
evaluation and aligned compensation,
that influences behavior across our
organisation.
This has helped the business units to
get real time access to critical data on
procurement, sales, risk, processing and
logistics. The e-SIP project was recognised
as a unique case study and won the
Computer World Honours Award in 2003.
We have a comprehensive and integrated
IT platform which combines all our
operational systems like order
administration, logistics and risk
management, with our financial and
accounting systems.
The Olam Value Chain 39
Sustainability
At Olam, Sustainability is not a distinct and separate
activity – it’s the way we conduct our business.
Sustainability initiatives are aimed at making a
meaningful social impact in the communities within
which we operate. We continually challenge ourselves
to create a more inspirational and compelling business
case for sustainable development, based on creating
shareholder and societal value concurrently.
(This Page)
Left: Educating farmers to improve the
As supply chain managers of agricultural
products, our sustainability initiatives are
We undertake local capacity building
initiatives, which create significant longer-
Agricultural subsidies, protective tariffs
and non tariff barriers have significantly
quality of their farm produce in Brazil
Middle: We touch and enhance the lives of
inter-woven into our business model. We
identify opportunities to create societal
term social and economic impact. For
instance, our cashew factory at Mtwara,
reduced profitable market access to
some of the poorer nations, who
many in Africa
Right: Meeting with village level collectors
value in the communities within which
we operate and use our expertise and
Tanzania, enables technology transfer,
earns more foreign exchange through
otherwise have a natural advantage in
producing various agricultural products.
in Tanzania
resources for making a meaningful
impact. The relevance of the context
value addition, provides skill development
and training for local workers and creates
We are actively involved in advocacy to
achieve more open and competitive
and the domain expertise makes us employment opportunities for about global markets that honor the legitimate
more effective, while the reciprocal value 2000 women, who were otherwise comparative advantages of the
for Olam and the community helps unemployed. producing countries that we operate in.
sustain these initiatives over time. We are committed to protecting and We are excited about the tremendous
In line with this philosophy, we have built nurturing the environment around us. opportunities ahead for Olam, to create
long term stakes with our suppliers, Olam has undertaken various initiatives in societal and economic value, advance
comprising of smallholder farmers, village this regard, which includes our efforts to responsible corporate citizenship and
level buying agents and cooperatives.
We provide direct farm inputs, micro-
promote sustainable forestry management
practices amongst small and medium
contribute to a more sustainable and
inclusive global economy.
financing schemes for farmers, seed
capital for local buying agents, advise
foresters in West Africa.
to improve farming practice and post-
harvest care, fair and transparent pricing
and regular market updates.
olam_brochure_new_FA11.qx 01/16/05 4:48 PM Page 40

People & Training The Olam Value Chain 41

At Olam, we recognise that our people are at the heart of

our success and are our most effective and sustainable
competitive advantage. We are totally dedicated to investing
in the growth and development of our people to maximize
their potential. Our people constantly improve their skills
through both in-house and external training.

(Opposite)
An Internal training session in Singapore
(Above)
Left: Our people are at the heart of our
organisational advantage
Middle: Our people take pride in their work
Right: We provide a structured programme
to induct and integrate all new employees
At Olam, we have consistently attracted
high quality professionals to work in the
challenging emerging market conditions
in which we operate. Our management
team consists of a combination of Olam
developed managers and external
recruits who combine to provide the
necessary expertise for our business.
We have a structured and formalised
training programme and a career
development plan designed to provide
our managers with the opportunity to
manage a mix of businesses and
locations. This not only provides them
with broad knowledge and experience,
but also enhances our ability to operate
as a globally integrated organisation.
Most of our core management team
have had extensive field experience and
are therefore aware of the issues that
may arise from operating in developing
countries. These shared experiences help
to foster intra-business communication,
disciplined operational management, and
an entrepreneurial spirit.
Our greatest strength, as a company
has come from creating an environment
that has helped secure the highest
possible discretionary effort from our
managers and staff. This has enabled
us to attract good quality talent to live
and work in difficult, emerging market
conditions and developed our capacity
to build ‘global’ managers by requiring
that everybody go through a similar ‘rite
of passage’, including living and
working overseas. Our policy of
promoting from within, and a policy to
align owners and managers’ interests
by giving them meaningful ownership
stakes in the business has been an
important part of our manager’s acting
as owners. Each time a new business is
started, or a new location is opened, we
are able to deploy a core team of senior
managers who are tried, tested, and
proven, and who understand our
business model, our culture and risk
systems and who will serve as role
models in the new operation. This
method has proved extremely valuable
in reducing the execution risk of the
various growth initiatives that have been
successfully launched over the years.
Our organisational advantage, delivered
through the skills, knowledge and
commitment of our people, will continue
to be the key driver of our success in
the future.
olam_brochure_new_FA11.qx 01/16/05 4:48 PM Page 42

Future

The Olam story, during the first 15 years of its existence, charts the rapid rise
of a company into a global leader in many of its businesses, with a breadth of
knowledge and experience, we feel, is unparalleled in our industry. This has been
made possible by keen business acumen and the many talents of our people.
We have developed an innovative business model and have successfully
replicated and scaled this growth model across our businesses and geographies.
We believe in discharging our responsibility towards shareholders, not only by
generating strong and sustained financial results, but also by ensuring transparency
in information sharing and continuously upgrading the quality of our governance
processes. The trust and support of world class investors is a testament to our
proven track record, potential for sustained future growth and our continued
commitment to uphold the highest standards in corporate ethics and governance.
We will continue to focus on securing growth by expanding into new origins and
markets, expanding our product portfolio and enhancing margins through deeper
supply chain integration – we are developing new ways of serving our customers,
including offering value added services, which will capitalise on our strengths
along the entire supply chain. We will continue to promote the Olam brand as
a mark of excellence. These factors will ensure Olam prospers and that we
continue to create value for our customers, shareholders and employees now
and in the future.

Head Office

Designed and produced by DIA Brand Consultants

Olam International Limited
9 Temasek Boulevard
#11-02 Suntec Tower Two
Singapore 038989

Telephone (65) 6339 4100

Fascimile (65) 6339 9755
Website www.olamonline.com
Contact us enquiries@olamnet.com