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IGCSE Travel And Tourism 0471

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Syllabus 2008

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Unit Four: Travel and Tourism Products and Services
Recommended Prior Knowledge
It is important that candidates understand and appreciate the development of travel and tourism at a variety of levels. This means that they
should be aware of developments within their immediate local area as well as within their country as a whole. Finally, a global perspective is
required. However, the starting point for delivery of this unit should be with a thorough investigation of the local area. Furthermore, examination
questions will frequently contain the following instruction – “with reference to examples with which you are familiar”- and thus candidates will
obtain credit for providing specific details about facilities and locations that are appropriate to the particular question.

Context
The following scheme of work covers unit four of the 0471 Syllabus.

Outline
The various suggested teaching activities can be used with travel and tourism students in the 14-19 age range. Centres should also allow
for study time out of the classroom.

Assessment Learning outcomes Suggested teaching activities Learning resources

Objectives
A01 (knowledge to identify and describe the variety • students should have already investigated • previous work
with of travel and tourism products travel and tourism provision within the local
understanding) A, currently available area. They should now be able to compare • local tourist information
B the complete range of facilities used by sources e.g. guide books and
A03 (Interpretation incoming leisure and business visitors destination manual etc.
and Evaluation) A • Students prepare a 5 min presentation on • Textbook
the range of facilities used by leisure and
business visitors.

A01 A, B to understand that tourism products • compare three types of tourism product that • use materials available
may contain a variety of are available from your local area. from a local travel agency
components
 Research an example of each of the or from the Internet.
following: Collect images to help
- a typical family package holiday illustrate each product
- an all-inclusive holiday
- an independent long haul trip including
return flight, accommodation for ten
nights in two locations and car hire

• provide named details of what each will

involve, the relative costs and come to a
conclusion as to which offers the best value
for money

B to appreciate that ancillary services • compare the range of ancillary services • you will need to
A02 (Investigation can be supplied by a variety of made available by each of the following: investigate provision at
and Analysis of providers - a large hotel within your local area your chosen examples.
Evidence) A,B,C - your local tourist information centre or Ideally, this will have
office involved a personal visit
- a local historic or cultural attraction so that a range of services
can be accurately
• suggest reasons for your findings identified
A01 B to understand the role of tour • provide definitions and named examples of • textbook and case studies
A03 B,E operators each of the following types of operator: of particular operators
- mass market • Brochures
- specialist • Visits to travel operators
- domestic where appropriate
- incoming • Internet sites
- direct sell
- independent

• choose any one product provided by a

 particular operator and explain how:
- it has been put together
- it has been influenced by integration and
economies of scale
- it varies in price on a seasonal basis
- consumer protection is offered

A01 B to understand the role of retail • this session should be based around the • visit or textbook case
A03 B, E travel agents findings of an investigation into a local study
agency. Key aspects include: • Travel brochures
- range of products available • Internet sites
- variety of services available
- job roles and responsibilities
- operational procedures
- involvement with professional/trade
organisations

A01 B to investigate the support facilities • Research the infrastructure in the local area
A03 C,D for travel and tourism (1) and compare with that of another
destination, paying particular attention to
the range of facilities available and their
sequence of economic development
A01 B support facilities (2) - to investigate • identify the range of accommodation
A03 C, D the provision of hospitality within providers available, including
the local area - hotels
- hostels
- apartments
• previous investigation of
the local area and use of
an appropriate case study
• local maps
• textbooks
• internet sites
• local area’s destination
manual
• sample promotional materials
• statistics and grading
criteria from local
 - guest houses tourist board
- camp sites • tourist brochures

• choose an example of each and describe

the products and services available

• explain how such properties can be

classified using various grading criteria

examine occupancy trends within your area

A01 B support facilities (3) - to investigate • obtain a map showing public transport • tourist map and transport
A03 C, D local public transport provision within the local area. Assess how leaflets
accessible each of the following are, in • Timetables
terms of journey time, costs and availability • Textbooks
of services: • Internet sites
- airport
- central business district
- major event venue
- three leading visitor attractions
- main tourist hotel
- main sports stadium

A01A, B to understand the features of world • choose an important international carrier • route maps from in-flight
A02 A-D wide air transport in relation to and identify its route network publications
A03 A-E major international routes • textbook
• investigate frequency of service on these • Web pages
routes

• provide details about what is available for

First, Business and Economy class
passengers on such routes
 • compare the chosen carrier with your
national airline

• suggest reasons for the various differences

that you identify

A01 (knowledge to understand the features of world • on a blank world map outline name and • brochures and related
with wide sea transport in relation to locate the major international ferry routes websites
understanding)A-B major international routes and the major cruise circuits Cruise operator sites
A02 (Investigation Ferry operator sites
and Analysis of • choose an example of an important
Evidence) international ferry route and also an
A-D example of an international cruise circuit.
A03 (Interpretation For each:
and Evaluation) - identify the main service operators
A,E - provide details of the vessels used
- describe the products and services
available on-board
- explain the passenger facilities available
in the home ferry port and terminal.
A01 (knowledge to understand the features of world • choose an example of a major rail journey, • brochures featuring rail
with wide rail transport in relation to popular with international travellers packages and related Internet
understanding)AB major international routes • e.g., Euro routes, Blue Train, Orient websites
A02 (Investigation Express • maps
and Analysis of • timetables
Evidence) provide details of the itinerary and describe all • atlas
AD the products and services available for
A03 AE passengers

• Students present findings to group and

 they choose their favourite journey.
A01 (knowledge to understand the features of world • compare a fly-drive holiday package with an • brochures and related
with wide road transport in relation to international coach tour package in terms of websites
understanding)AB major international routes costs, itinerary, journey time, attraction and • maps
A02 (Investigation convenience. • atlas
and Analysis of
Evidence) • consider the advantages and
AD disadvantages of each for different types of
A03 (Interpretation customer
and Evaluation)
AE