Cisco Jabber for Windows

Availability/Presence
You can change your availability status to allow other staff members to see when you are available to be contacted. The Change your
Search for Contacts
Cisco Jabber client will display each contact’s availability icon next to their name in your contact list. If you hover your Availability
or enter a number
mouse over the icon you may be able to view further details it the staff member added a message to their status. to dial

Available: Indicates that you are available to be contacted. View your

Contact List

Away/In a Meeting/Or on the Phone: This status indicates that you could be away from your desk, in a meeting or
currently on the phone. If inactive for 15 minutes (configurable) it will display as your status automatically. You can
also set yourself to this status manually. View your Call
History
Do Not Disturb: Indicates to other colleagues that you do not want to be contacted.

Offline/Out of Office: Indicates that you are offline. If you are going to be offline for a long period of time you can View and listen to
select to add an out off office message to inform your colleagues. your Voicemails

Call Handling
To place a call a contact in your contact list:
Right click on the contact and select Call. Or move your
cursor over a contact and click phone icon to call.
To call a specific phone number:
Enter the phone number in the search field and press enter
to start the call. If dialling an external phone number,
include a 0 for an outside line.
To place a call on hold: During a call click the hold (pause)
icon. Click the same hold icon to retrieve the
call.
End a Call: Click the End Call Icon in the conver-
sation window or close the conversation win-
dow.
To answer a Call: A window will appear with an
incoming call. Select one of the following:
Answer (Answers the call with Audio)
Decline (Sends the call to your voicemail.
End call
Transfer a Call: During a call, click on the drop down arrow
in the conversation window, select Transfer. Type the
contact’s name or enter a number, select complete transfer
to transfer the call.
Start a Conference Call: During a call, click on the drop
down arrow in the conversation window, select Conference
With. Enter a contact’s name or enter a number, select the
drop down arrow again to complete conference to add all
parties together or select the Join icon.
To Log In:
Dial Pad 1. Start your Cisco Jabber Client.
2. Enter your Active Directory Username and Password.
3. Click OK.
Call Handling Options Note: If logging in remotely, first log in to your VPN.
displayed from drop down
arrow
Hold Mute
Personal Contacts Instant Message/Chat
You can add contacts from the corporate directory to your personal contact list. These contacts would be work
colleagues or work associates that you communicate with on a regular basis. Once added to your list you will have To send an Instant Message: Right click on a contact and select Chat.
the ability to easily communicate with the contacts and also view their current availability (internal contacts only).
To send a instant message to a work colleague that is not in your
To Search: contact list: Search for the contact in the Search field in the Cisco
To search for someone in your contacts or history, click on the search icon on the Jabber client. Enter your search Jabber client. Right click on the person’s name displayed in the
criteria (the first few characters or all of a full name, first name, last name, user ID, or phone number). The results search and select Chat.
will display below.
Add a Participant: Within the Chat window select the Invite Contact
Viewing more Information about Contacts: icon (+). Allows you to search for a contact and invite them to the
To view basic information, hover your mouse over a name in the console. To view more information right click on current chat.
the contact and select View Profile. To call the contact click on the phone icon. If available, this may be a desk
phone, a mobile phone or another designated number. Initiate a Chat Group: To initiate a group chat, select the contacts
you wish to join with. Right click on the highlighted contacts and
To Add a Contact to your list: select Start Group Chat. The Group Chat window opens.
Click File> New> Contact.
Enter the name (first, last or User ID).
Select the Contact you wish to add and select Add. Share your Desktop with
your chat participant
To Add a Contact Group:
To group your contacts you can add multiple group headings such as IT, Finance, Sales etc.
Click on File> New> New Contact Group. Enter a group name. Drag your contacts into the new Group.
Click on the Phone Icon
External Contacts: to place a call to the
You cannot currently add external contacts to your Jabber Contact List. However you can quickly call any of your Current Instant Messages contact
contacts listed in your Outlook Contact List. Please note for this to work the phone numbers listed for each of your will be displayed here
contacts will need to be in the +61 format. Right click on a contact listed in your Outlook and select Call. If the
contact has multiple phone numbers assigned to them, select the number (mobile, home, business) that you would
like to call.

Type your Instant Message Icons allow you to send

Changing Personal Preferences screen capture, send a file
To forward your Calls: Select the Phone and Call Forwarding Preferences icon. Select Forward Calls To. Select attachment, insert
voicemail or another number from the list. To add a phone number to the forwarding list select the Add number (+) emoticons and edit the
and enter a phone number including area codes.

Jabber Options:
To adjust your Audio, Video and additional Jabber options go to File> Options.
Please note if you are having to change your audio input and output preferences each day within the Audio prefer-
ences, select the Advanced option. Move your preferred Audio Input and Output option to the top of the list pro-
vided. This will ensure your preferred audio option is the default option that will be used each time Jabber opens.