INFORMATION

TECNOLOGY in
TOURISM

Maria Rachel C. Repalda

BS Tourism Management
11-1315

LESSON 1

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INFORMATION AND COMMUNICATION TECHNOLOGIES
 The changing landscape of the earth entry of various technologies
 Concept of Information and Communication Technology benefits of ICT
 Types of Information
- The Notion of Computer System
- Role of ICT in Industry and Business
- Digitalization of Products and Services
 Microchip Technology
- Changing Role of Television
- The Changing Role of Telephone
- The Philippine ICT Infrastructure
Evolving Customer Value

LESSON 2
THE WORLD WIDE WEB AND THE INTERNET
 The evolution of the World Wide Web
 The Web Browsers
- The Internet
 History of the Internet
 Residents and Users of Internet
 Who owns the Internet?
 Surfing in the Net
 Internet of the Philippines
- Internet usage in the Philippines
- Internet Capabilities and Applications in the Business
- The Electronic Mail
- E-Mails versus the Telephones and Postal Mails
 Universal Resource Locator (URL) the email addresses
- Top Level domain names and the country of Location
- Link up or connections with the Internet
- Dial-up Connection
- Digital Subscriber Line
- Broadband application

LESSON 3
ELECTRONIC PAYMENT SYSTEM
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  The Concept of Payment System
 Major Payment System in the Philippines
- The Traditional Payment System
- Electronic Payment System
- Advantages and Disadvantages of Various Payment Options
 The Point of Sales (POS) System
 The Credit Card System
- Electronic Wallet
- Micropayments
 The PayPal Payment Scheme

LESSON 4
THE NATURE OF ELECTRONIC COMMERCE
 The Nature and Context of e-Commerce
 Contextualizing e-Commerce
- Other Conceptual and Academic Views on e-Commerce
- Categories of Framework of e-Commerce
 Dimensions of e-Commerce
- The Electronic Market Place
- The e-Commerce Market Place
 Major Components of e-Commerce
- Functions of e-Commerce
- Advantages of e-Commerce
- Advantages of e-Commerce to Society
- Disadvantage of e-Commerce
 Limitations of e-Commerce
 e-Commerce Infrastructure
 Fulfillment in e-Commerce
 Intermediaries in e-Commerce

LESSON 1
INFORMATION AND COMMUNICATION TECHNOLOGIES

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Information and Communication Technology (ICT) refers to all the technology used to handle
telecommunications, broadcast media, intelligent building management systems, audiovisual processing
and transmission systems and network-based control and monitoring functions.

THE CHANGING LANDSCAPE OF THE EARTH-ENTRY OF VARIOUS TECHNOLOGIES

In order to examine the ways in which IT is changing work, the committee first considers the current and
emerging states of technological capabilities and their applications.

Changes to the technological landscape arise from two (2) quite different forces :

1.a Technology creation

- The combination of fundamental capabilities enabled by advances in
foundational science and engineering research to yield a new functionality.
1.b Technology diffusion
- The adoption of these technologies in new products and services and their
emergence in new markets over time.

For example, consider the invention of tools such as Internet, the mobile phone, home wireless networks,
computer algorithms that recognize faces, or self-driving vehicles. Although technology for high-speed
internet connectivity has been available for decades, the diffusion of high-speed internet connectivity to all
corners of the Earth is still under way, as are it’s impacts on the workforce. Similarly, although technology
for detecting faces in images has been available since at least the 1900’s, it is only over the past 5 years
that this technology has been deployed widely in camera that now automatically detect and adjust camera
focus for faces. Technology for self-driving vehicles is at an even earlier stage today, but large research
and development (R&D) investments in this area.

CONCEPT OF INFORMATION AND COMMUNICATION TECHNOLOGY

Information and Communication Technology (ICT) is an external term for Information Technology
(IT) that stresses the role of unified communications and the integration of telecommunication (telephone
lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage
and audiovisual systems that enable users to access, store, transmit and manipulate information.

The term ICT is also used to refer to the convergence of audiovisual and telephone networks with
computer networks t radio, through a single cabling or link system. There are large economic incentives to
merge the telephone network with the computer network system using a single unified system of cabling,
signal distribution and management. ICT is an umbrella term that includes any communication device,
encompassing television, cellphones, computer and network hardware, satellite systems and so on, as
well as the various services and appliance with them such as video conferencing and distance

TYPES OF INFORMATION

The six components that must come together in order to produce an information system are:

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(Information systems are organizational procedures and do not need a computer or software, this data is
erroneous) (IE., an accounting system in the 1400s using ledger and ink utilizes an information system)

1. Hardware
- The term hardware refers to the term machinery. This category includes the
computer itself, which is often referred to as the central processing unit (CPU)
and all of it’s support equipment. Among the support equipment are input and
output devices, storage devices and communication devices.

2. Software
- The term software refers to computer programs and the manuals (if any) that
support them. Computer programs are machine-readable instructions that direct
the circuity within the hardware parts of the system to function in ways that
produce useful information from data. Programs are generally stored on some
input/output medium, often on disk or tape.

3. Data
- Data are facts that are used by programs to produce useful information. Like
programs, data are generally stored in machine-readable from a disk or tape until
the computer needs them.

4. Procedures
- Procedures are the policies that govern the operation of a computer system.
“Procedures are the people what software is to hardware” is a common analogy
that used to illustrate the role of procedures In a system.

5. People
- Every system needs people if it to be useful. Often the most overlooked element
of the system are the people, probably the component that most influence the
success or failure of information systems. This includes “not only the users, but
those who operate and service the computers, those who maintain the data and
those who support the network of computers.”
~Kroenke D.M. (2015) MIS Essentials, Pearson Education

6. Feedback
- It is another component of the IS, that define that an IS may be provided with a
feedback (Although this component isn’t necessary to function)

THE NOTION OF COMPUTER SYSTEM

A computer system is a basic, complete and functional computer including all the hardware and software
required to make it functional for a user. It should have the ability to receive user input, process data and
with the processed data, create information for storage and/or input.

ROLE OF ICT I INDUSTRY BUSINESS

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ICT includes all digital technology that assists individuals, business and organizations in using
information. ICT makes a business more efficient, effective and promptly respond to customers needs,
ICT can assist business activities including design, manufacturing R&D. distribution and sales and
feedback.

DIGITALIZATION OF PRODUCTS AND SERVICES

Product digitalization is the process of inserting smart tags in the products you already sell, so that when
someone taps on the product with their smartphones they spark a digital interaction on their device.

MICROCHIP TECHNOLOGY

Is an American publicly-listed corporation that is a manufacturer of microcontroller , mixed-signal, analog

and Flash-IP integrated circuits, it’s product include microcontrollers (PIC, dsPIC, AVR and SAM). Serial
EEPROM devices.

Serial SRAM devices, embedded security devices, radio frequency (RF) devices, thermal power and
battery management analog devices, as well as linear, interface and wireless solutions. Examples of
these solutions include USB, zigbee, MiWi, LoRa, SIGFOX and Ethernet.

Corporate headquarters are located in Chandler, Arizona with wafer fabs inn Tempe, Arizona, Gresham,
Oregon, and Colorado, Springs, Colorado assembly/test facilities in Chachoengsao, Thailand, Calamba
and Cabuyao, Philippines. Sales for the fiscal year ending on March 31, 2019 were $5.35 billion.

Notable products include PIC microcontrollers, MPLAB development software and hardware and PICkit
for hobbyists.

CHANGING ROLE OF TELEPHONE

The telephone is one invention that changed the world and opened a wide world of communication. Many
invention of the telephone. As communication continues to evolve, businesses continue to benefit from
the additional communication channels that are open to make completing business transactions and
connecting with customers easier. Understanding the history of the telephone in business can give you a
greater appreciation for the invention of the telephone and what it means.

PHILIPPINE ICT INFRASTRUCTURE

The Philippine Government has identified better connectivity and promoting ease of doing business
among it’s priorities. President Rodrigo Duterte has repeatedly reminded Government officials and the
private sector about improving services. He instructed the search for a third telecom operator to address
duopoly between the Philippine Long-Distance Telephone Company (PLDT) and Globe Telecom. On May
2018, President Rodrigo Duterte signed Republic Act (RA) No. 11032, or the Ease of Doing Business and
Efficient Government Service Delivery Act. This law aims to streamline government procedures and
services and solve what President Duterte calls “The Perrenial Problem of Red Tape”. RA 11032 was
crafted to attract more foreign investments to the Philippines and to fast-track the establishment of new

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businesses. These developments are expected to boost investments in information technology products
and services and capital expenditure for telecommunication networks.

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