Alert, Appeals

March 28, 2020
First Listing Removal Alert

Notification of withdrawal of restricted products
March 28, 2020
Sent from: seller-info@amazon.com
Dear Salesman,
We are writing to inform you that we have removed the following products from our catalogue:
ASIN: B07L54J1TW, SKU: FIT9-1, Title: "FIT9 Capsules Sascha Fitness | Collagen Support | Fluid Balance | Fit 9
Ingredients - 120 Natural Capsules"
"This product has been identified as containing ""Ginkgo Biloba"" under one of its names. The sale of dietary
supplements with this ingredient is prohibited on Amazon.com.mx. If you wish to list this product as an herbal
remedy please contact Seller Support and provide a copy of the Health Registration issued by COFEPRIS.
"Ginkgo Biloba" under any of its names has been identified as an ingredient of this product. The listing and sale of
dietary supplements with this ingredient is prohibited on Amazon.com.mx. If you want to list this product please
contact Seller Support and provide a copy of the Sanitary Registration number issued by COFEPRIS.
ASIN: B0009A0LDM, SKU: KELP1, Title: "Now Foods Kelp Capsules, Veg-Capsules, 250-Count"
We have detected that this product exceeds the permitted dose of iodine for sale to the public. Please provide
Seller Support with a copy of the Health Registration number (not Operating Notice or Advertising Notice) issued
by COFEPRIS.
https://sellercentral.amazon.com.mx/gp/help/G201829010
We detected that this product exceeds the dose of Iodine for sale to the general public. Please provide to Seller
Support a copy of the Sanitary Registration number (not Aviso de Funcionamiento or Aviso de Publicidad) issued by
COFEPRIS.
https://sellercentral.amazon.com.mx/gp/help/G201829010
Why did this happen?
We have taken these actions because the sale of these products is prohibited on Amazon.com.mx. You have an
obligation to ensure that the products you post comply with all applicable laws and Amazon policies.
What actions are required?
- If any of the above ASIN(s) are offered through the Amazon Logistics program, please create a recall request for
these products so that your inventory can be shipped to the location of your choice. If you have not submitted
such a recall request within 30 days of this notification, we may dispose of the products in accordance with the
Amazon Services Business Solutions Agreement and the Logistics Program policies. For information on the Amazon
Logistics program, please visit https://sellercentral.amazon.com.mx/gp/help/201030350 and
https://sellercentral.amazon.com.mx/gp/help/200140860.
- Please review and close, delete or archive listings that do not comply with our policies, including the above
ASIN(s), within 48 hours of receipt of this notice.
Please note that changing a listing from a restricted product to "Sold Out" does not make the listing compliant with
our policies. If you believe that your product has been incorrectly identified as a restricted product on Amazon,
please close the listing immediately to ensure compliance with our policies while you appeal the case through
Seller Services.
What will happen if I do not comply with the above instructions?
Failure to properly close or remove all restricted product listings from your inventory may result in the deactivation
of your vendor account.
We are here to help you:
If you have any questions about the restricted products policy, please visit:
https://sellercentral.amazon.com.mx/gp/help/200164330
Did you receive this notification by mistake?
- If you believe that the above products may be sold on Amazon, please contact Seller Services at
https://sellercentral.amazon.com.mx/cu/contact-us providing evidence or documentation that your products have
not violated our restricted product policy, and we will investigate your case.
- If you are unsure, please visit the following page before responding:
You can check your account performance at https://sellercentral.amazon.com.mx/performance/dashboard?

reftag=ah_em_rp or by selecting Account Status from the home screen of the Amazon Retailer app on your
Android or iOS device. The Account Status panel shows your account performance in relation to the performance
statistics and compliance with the standards required to sell on Amazon.
- Download the iOS app at https://itunes.apple.com/mx/app/amazon-seller/id794141485?mt=8
- Download the Android application at https://play.google.com/store/apps/details?

id=com.amazon.sellermobile.android&hl=es_mx
Thank you for your cooperation and for selling on Amazon.com.mx.
Amazon Services
April 5, 2020
2nd Listing Removal Alert
April 5, 2020
(Same Listing)
Dear Salesman,
Seller Services.

- Download the iOS app at https://itunes.apple.com/mx/app/amazon-seller/id794141485?mt=8
- Download the Android application at https://play.google.com/store/apps/details?

Thank you for your cooperation and for selling on Amazon.com.mx
Amazon Services
April 7, 2020
3rd Listing Removal Alert
Your Amazon.com.mx merchant account
April 7, 2020
Sent from: politica-conformidad-producto@amazon.com.mx
(Same Listing)
Greetings from Amazon,
We are contacting you to inform you that we have withdrawn your offer for the following product:
ASIN: B07L54J1TW
Name: FIT9 Capsules Sascha Fitness | Collagen Support | Fluid Balance | Fit 9 Ingredients - 120 Natural Capsules
This product has been identified as containing ""Ginkgo Biloba"" under one of its names. The sale of dietary
Amazon prohibits the sale of products with prohibited ingredients.
We are here to help:
If you have any questions about this policy or the information requested above, please contact us:
https://sellercentral.amazon.com.mx/gp/help/200164330y
https://sellercentral.amazon.com/gp/help/CYAVS22E6CQKV2B.
You can view your account performance at https://sellercentral.amazon.com.mx/performance/dashboard?

reftag=ah_em_rp or select Account Status from the home screen of the Amazon Seller application on your iOS or
Android device. The Account Status control panel shows your account performance compared to the performance
statistics and policies required to sell on Amazon.
-- Download the iOS app at https://itunes.apple.com/mx/app/amazon-seller/id794141485?mt=8
-- Download the Android app at https://play.google.com/store/apps/details?

Sincerely,
Seller Performance Team
https://www.amazon.com.mx
April 7, 2020
4th Listing Removal Alert

April 7, 2020
Dear Salesman,
(Same Listing)
"This product has been identified as containing ""Asian Pennywort"" under one of its names. The sale of dietary
"Centella Asiatica" under any of its names has been identified as an ingredient of this product. The listing and sale
of dietary supplements with this ingredient is prohibited on Amazon.com.mx. If you want to list this product please
Seller Services.

Thank you for your cooperation and for selling on Amazon.com.mx.
Amazon Services
Now Client created new listing of same product but

without prohibited ingredients
ASIN: B086TRGTZF
Title: FIT9 Capsules Sascha Fitness | Fit 9 Ingredients | 120 Natural Capsules
But Amazon suspended complete account
Suspension Email
May 5, 2020
Your sales privileges on Amazon.com.mx have been withdrawn
Sent from: politica-conformidad-producto@amazon.com.mx
Dear Montana Int.,
Your Amazon seller account has been temporarily deactivated. Your Amazon listings have been
removed. The funds will not be transferred to you, but will remain in the account while we work with
you to resolve this issue.
Why is this happening?
We are taking these steps because you have posted items that are prohibited from being sold on
Amazon.com.mx. Items sold on Amazon.com.mx must comply with all applicable laws and Amazon
policies. It is your obligation to ensure that the products you post comply with Amazon's policies.
We have previously sent you notices of violations by email. You can view these emails with additional
information about specific violations and links to relevant policies on the Performance Notifications page
in the "Performance" section of Seller Central https://sellercentral.amazon.com.mx/gp/customer-
experience/perf-notifications.html.
How do I reactivate my account?
To reactivate your seller account on Amazon.com.mx:
-- Close or remove all restricted product listings in your inventory, including the following sample
listings:
ASIN: B086TRGTZF
Title: FIT9 Sascha Fitness Capsules | Fit 9 Ingredients | 120 Natural Capsules
-- Send us a comprehensive action plan that describes the following:
- A detailed explanation of the main causes of the violations.
- Confirmation that you have closed or removed all restricted product listings from your inventory.
- The proactive measures you have taken to avoid similar violations in the future.
Here are some things to consider when creating your plan:
-- Policies: Carefully review Amazon's restricted product policies on Amazon's Seller Central Help pages.
-- Know your responsibilities: If you supply products on Amazon, you are responsible for ensuring that
your listings comply with all laws, regulations, and Amazon policies. Best practices for compliance with
our policies can be found at https://sellercentral.amazon.com.mx/gp/help/201567350.
-- Stay informed: Laws, regulations, and policies are subject to change and, in the case of international
vendors, differ from country to country, so we recommend that you audit your inventory for compliance
on a regular basis. This includes, in particular, listings that are added via inventory files or uploaded via
automated systems.
How can I submit the requested information?
To submit your action plan, please reply to this message. You can also visit the Performance
Notifications page in the "Performance" section of your account, look for this message and click on the
Appeal button.
What happens if I do not provide an acceptable action plan?
If we do not receive an acceptable action plan within 30 days, we may permanently deactivate your
account. We will cancel your listings and hold any funds you may have in your account for up to 90 days.
We are here to help:
If you have any questions about this policy or the information requested above, please ask:
https://sellercentral.amazon.com.mx/gp/help/200164330y
https://sellercentral.amazon.com/gp/help/CYAVS22E6CQKV2B.
For information on creating your action plan, please visit:

Was your account deactivated by mistake?
- If you believe that the products that caused your account to be deactivated are allowed to be sold on
Amazon, please include evidence or documentation that your account has not violated our Restricted
Products policy so that we can investigate your concern.
- If we confirm that the product that caused your account to be deactivated is prohibited, you must
provide a complete and proactive action plan for us to consider reactivating your account.
- If you are unsure, please check: https://sellercentral.amazon.com.mx/gp/help/200164330 before

responding.
You can view your account performance at

https://sellercentral.amazon.com.mx/performance/dashboard?reftag=ah_em_rp or select Account
Status from the home screen of the Amazon Seller application on your iOS or Android device. The
account status control panel shows your account performance compared to the performance statistics
and policies required to sell on Amazon.
-- Download the iOS app at https://itunes.apple.com/mx/app/amazon-seller/id794141485?mt=8
-- Download the Android app at https://play.google.com/store/apps/details?

Sincerely,
Seller Performance Team
Submission 1:
May 5, 2020 1:02 AM PKT
✔️I closed or removed all restricted product listings from inventory.
The source of the problem
On March 28, 2020, we received notification of performance for the following list: Notification of withdrawal of
restricted products
ASIN: B07L54J1TW, SKU: FIT-9, Title: "FIT9 Sascha Fitness Capsules | Collagen Support | Fluid Balance | Fit 9
We were told that:
After this we verify compliance for the product and request a new product without the prohibited ingredients from
our supplier, a technical data sheet of the new product without the prohibited ingredients in our country is
attached. (Product adapted for our country) We listed the new product with the ASIN B086TRGTZF however being
the same name FIT9 although this product was adapted for our country they related it directly with it previous
ASIN B07L54J1TW of the product that had the ingredient Gingko Biloba and they blocked our account.We assume
the responsibility and have taken the necessary actions.
Actions you took to avoid the problem in the future
IMMEDIATE STEPS TAKEN TO ADDRESS THE ISSUE:
- The listing has been closed and removed with ASIN B086TRGTZF.
- All our listings are reviewed to verify that no other products fall into non-compliance according to the following
link: https://sellercentral.amazon.com/gp/help/help.html?
itemID=201829010&language=es_MX&ref=ag_201829010_cont_G200164330
PROACTIVE MEASURES TO PREVENT SIMILAR BREACHES IN THE FUTURE:
1. Verify compliance of ingredients based on Amazon policies in the following league:
https://sellercentral.amazon.com/gp/help/help.html?
2. Check images and text to confirm that the listing does not contain any prohibited statements as your policies
indicate.
3. Review our inventory weekly in accordance with laws, regulations and policies as these are subject to change.
- https://www.gob.mx/cofepris/acciones-y-programas/suplementos-alimenticios
- https://www.gob.mx/cms/uploads/attachment/file/349912/COFEPRIS-05-018.pdf
4. Our company is responsible at all times for ensuring compliance with applicable laws and regulations as well as
Amazon policies.
Attached
📎 Technical Sheet - FIT9.pdf
Submission 2:
Submission 2
May 5, 2020 4:20 PM PKT

Additional information
✔️I closed or removed all restricted product listings from inventory.
The origin of the problem

On March 28, 2020 we received the performance notification for the following listing: Notification of
withdrawal of restricted products
ASIN: B07L54J1TW, SKU: FIT-9, Title: "FIT9 Capsules Sascha Fitness | Collagen Support | Fluid
Balance | Fit 9 Ingredients - 120 Natural Capsules"
They indicated that:
"This product has been identified as containing" "Ginkgo Biloba" "under one of its names. The sale of food
supplements with this ingredient is prohibited on Amazon.com. If you wish to list this product as an herbal
remedy, please contact Support to the Seller and provide a copy of the Sanitary Registry issued by
COFEPRIS.
After this we verify compliance for the product and request a new product without the prohibited
ingredients from our supplier, a technical sheet of the new product and invoice from purchase are
attached (Invoice # 110165 - FIT9.pdf) without the prohibited ingredients in our country. (Product adapted
for our country) We listed the new product with the ASIN B086TRGTZF, however, since the name is the
same as FIT9, although this product was adapted for our country, they related it directly to the previous
ASIN B07L54J1TW of the product that had the ingredient Gingko Biloba and blocked us. We take
responsibility and have taken the necessary actions.
Steps you took to avoid the problem in the future

IMMEDIATE STEPS TAKEN TO SOLVE THE ISSUE:
- The listing has been closed and deleted with ASIN B086TRGTZF.
- All our listings are reviewed to verify that no other product falls into non-compliance according to the
following link:
https: //sellercentral.amazon.com/gp/help/help.html? ItemID = 201829010 & language = es_MX & ref =

ag_201829010_cont_G200164330
PROACTIVE MEASURES TO PREVENT SIMILAR NON-COMPLIANCE IN THE FUTURE:
1. Verify ingredient compliance based on Amazon policies in the following link:

https://sellercentral.amazon.com/gp/help/help.html?
2. Verify images and text to confirm that the list does not contain any prohibited statement as its policies
indicate.
3. Weekly review our inventory in accordance with laws, regulations and policies as these are subject to
change.
• https://www.gob.mx/cofepris/acciones-y-programas/suplementos-alimenticios
• https://www.gob.mx/cms/uploads/attachment/file/349912/COFEPRIS-05-018.pdf
4. Our company is responsible at all times to ensure compliance with current laws and regulations as well
as Amazon's policies.
Attached
📎 Invoice # 110165 - FIT9.pdf
📎 Ficha Tecnica - FIT9.pdf

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March 28, 2020

First Listing Removal Alert

Why did this happen?

What actions are required?

What will happen if I do not comply with the above instructions?

We are here to help you:

Did you receive this notification by mistake?

You can check your account performance at https://sellercentral.amazon.com.mx/performance/dashboard?

- Download the iOS app at https://itunes.apple.com/mx/app/amazon-seller/id794141485?mt=8

- Download the Android application at https://play.google.com/store/apps/details?

Thank you for your cooperation and for selling on Amazon.com.mx.

Sent from: seller-info@amazon.com

Why did this happen?

What actions are required?

What will happen if I do not comply with the above instructions?

We are here to help you:

Did you receive this notification by mistake?

You can check your account performance at https://sellercentral.amazon.com.mx/performance/dashboard?

- Download the iOS app at https://itunes.apple.com/mx/app/amazon-seller/id794141485?mt=8

- Download the Android application at https://play.google.com/store/apps/details?

Thank you for your cooperation and for selling on Amazon.com.mx

Amazon prohibits the sale of products with prohibited ingredients.

We are here to help:

You can view your account performance at https://sellercentral.amazon.com.mx/performance/dashboard?

-- Download the iOS app at https://itunes.apple.com/mx/app/amazon-seller/id794141485?mt=8

-- Download the Android app at https://play.google.com/store/apps/details?

Seller Performance Team

Sent from: seller-info@amazon.com

Why did this happen?

What actions are required?

What will happen if I do not comply with the above instructions?

We are here to help you:

Did you receive this notification by mistake?

You can check your account performance at https://sellercentral.amazon.com.mx/performance/dashboard?

Thank you for your cooperation and for selling on Amazon.com.mx.

Now Client created new listing of same product but

But Amazon suspended complete account

Your sales privileges on Amazon.com.mx have been withdrawn

Sent from: politica-conformidad-producto@amazon.com.mx

Dear Montana Int.,

Why is this happening?

How do I reactivate my account?

To reactivate your seller account on Amazon.com.mx:

-- Send us a comprehensive action plan that describes the following:

- A detailed explanation of the main causes of the violations.

Here are some things to consider when creating your plan:

How can I submit the requested information?

What happens if I do not provide an acceptable action plan?

We are here to help:

For information on creating your action plan, please visit:

Was your account deactivated by mistake?

- If you are unsure, please check: https://sellercentral.amazon.com.mx/gp/help/200164330 before

You can view your account performance at

-- Download the iOS app at https://itunes.apple.com/mx/app/amazon-seller/id794141485?mt=8

-- Download the Android app at https://play.google.com/store/apps/details?

Seller Performance Team

✔️I closed or removed all restricted product listings from inventory.

The source of the problem

We were told that:

Actions you took to avoid the problem in the future

IMMEDIATE STEPS TAKEN TO ADDRESS THE ISSUE:

PROACTIVE MEASURES TO PREVENT SIMILAR BREACHES IN THE FUTURE:

1. Verify compliance of ingredients based on Amazon policies in the following league: