Un conflicto en la empresa Zubigaray

1. My decision would be to promote Lisneir because apart from being an act of motivation, valuation
and development of him it would also save the company time and financial resources to search for and
hire a new one. It would also have the advantage that Lisnier knows the company very well and
everyone knows him and with it there would be no adaptation problem.

2. To begin with I would sit down with Lisnier and make sure he knows why he has been promoted and
that this new position doesn’t not mean that he should feel superior. I would emphasize in teamwork
and prioritizing values and the culture of the company and not personal gain.

Once spoken to Lisnier I would speak to Escolar and Rosado and explain why Lisneir was promoted and
let them know that he should ask for help from them and be one team. Also he can ask for their support
in order to achieve the expectations of the organization.

Finally when the news of the promotion has been made publicly I would call for a meeting with the
three of them and explain how important teamwork is and that they should take advantage of it. I would
advise them to leave behind all of the differences between then and to work as one because in that way
they will be more efficient and productive which will be benefit for both parties – for the company and
for Lisnier, Escolar and Rosado.

3. As an advisor of the company I would recommend to decentralize the delegation of functions by

delegating them to each direction so that they can make decisions based on their work areas. It is also
very important no to mix personal with professional life especially when making a decision. I emphasize
on this as it should not influence the rest. Furthermore it would be useful to apply an open policy. First it
will be easier for the employees to communicate with each other’s and also it would be easier if
someone has a problem to go directly to the director of the company.

Lastly, I would recommend at least once a week to have a management meeting so everyone can stay
informed and be involved in what is happening in the company. This will help for a better
communication and also if a problem occurs, for a quick reaction so that there are not any unforeseen
events. This will result in better vision of the operation in each sector and at the end a better teamwork
and interaction will be achieved.

4. Considering the above, it is expressed that a transformational leader with a vision of change is
needed, assertive, motivating, communicating, negotiating the ideas and interests of the social
company, always seeking the best solutions to problems, handling these situations in a way democratic
to strengthen the particular values of each one, managing appropriately from the organizational,
administrative, social, ethical and technological point of view, based on a corporate social
responsibility.Every transformational leader must motivate their workers, transmitting ideas of
collaboration, commitment, respect, tolerance, responsibility, among others, accepting the diverse
opinions of all the employees who work in the company, analyzing their potential, always seeking the
way of developing it in the long term.

Not to mention that it is important to propose to the coworkers, ways of doing things using creativity
and innovation, Identify changes with a vision for the future, express confidence and motivate them.It is
also important to say that a quality management practice will only be achieved with managers who
support their action and efforts in a management theory, cultivating learning and deep knowledge,
central points of the philosophy of quality theorists, transforming the organization from within.