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Technology Glance
Technology has changed its dynamics every 6 months which may become an impact and
urges our daily lives routine and habits too. Among multiple habits and routines,
Earbuds/Earphones in the category of mobile accessories and their usage increased significantly
and changed the way of listening to music and calling on phones too. In the past, we used to
think that wired headphones deliver higher quality sound than wireless headphones. But wireless
headphones are the best they've ever been to these days. Wireless does not mean bad sound
anymore. Moreover, technology has great other pros and cons too, if we not cope with their lives
according to with updated technology, these technologies will ruin us and we may never get back
their lives.
Product Information
Samsung Galaxy Buds especially designed for the high tech oriented customers that the
wanted to always try to new in technology and make their life easy in order to usage such kind of
accessories. Samsung set the target market for these accessories who used to love listening to
music (teenage, young adult and adult) have a huge phone call s turnover as well who may do
their business, sportholic and but mostly are tech lovers. The major benefit of these product is
multiple like a lot, apparently The lack of such bulky wire and which bring user experience
enhance in good terms and enjoy music and attend phone calls on the go, further more. Samsung
itself very much take care in policy of warranty claims, price strategy for their targeted
customers. As far as concern of price Samsung realize the world global economies condition so
for this gap Samsung has also launched multiple variants of earbuds with same quality but with
Technical Product Specification Report
different slight features in account to fulfill customer make life easy and fulfil dreams of their
customers.
normally think that things can able to fulfill if they buy this accessory. The customer normally
makes a checklist in order to map themselves needs like earbuds battery last long (It normal
conditions Samsung earbuds give best last long up to 6 hours either could use for phone calls or
listening to music. On the other hand of customer perspective for selection criteria that earbuds
how well balanced in term of sound quality like it does impact on ears or not and also how easy
to clean accessory and the main important thing does this earbud support other mobiles phones
with providing same quality in term of listening to music and attend phone calls this all belongs
to generic public factor effecting assumptions based on multiple surveys Even as an individual
customer criteria for purchasing of earbuds, I will more look that this kind of earbud only
mapped with Samsung devices or can be supported for other devices too with same quality in all
terms. When it comes to comparison between Beats, Sony and other technology companies, even
these company’s accessories can be sync with same price, same claimable warranty policy and
Samsung think very deep-down for its customer easiness and convenience for in accessories in
narrative of Fit to keep up and stay with you, either it can be in features of product, design of
product, user experience of product and lot more. The sleek, stylish and pocket friendly design of
Technical Product Specification Report
earbuds and light in weight make customer to take it anywhere with no as such wear and tear
problem.
Fig 01
In term of functional features of Samsung does offer lot of functionality easiness to their
customers especially for accessories like earbuds. The Galaxy Buds provide many of the same
features as most other true wireless earbuds: charging case, on-board controls, audio clarity, ease
of access to virtual assistants and more. There is one big drawback though: Whether you own
Customer Reviews
Samsung and its marketing team always keep stuck their eagle eyes in many forums to know
about their product reviews direct from end user. Samsung always using aerial view for this and
used multiple tools to analysis the behavior of customer toward their products either and address
customer’s issues directly at great extent. In terms of physical features, design and functionality
Technical Product Specification Report
level, customer not have high serious issues except the policy of earbuds for mapping with other
devices, the policy seems caveat for customers, people think the cost of earbud it actually high
and people with Ok with this price but it must be paired with other devices too. As far as in many
forums like amazon, Daraz, Alibaba other platforms found rating average 3.5 which is quite
satisfactory, only the end user face issue which is mentioned above that, Samsung must offer
functionality to pairing of earbuds with other devices. People normally evaluates this product
from its last long battery life, sleek and pocket friendly design and on that basis compare to other
competitor’s same product customer more likely suggest Samsung earbuds for its friends and
True wireless Samsung earbuds were decent, they offered incredible battery life, wireless
charging and a compact, comfortable fit. Yet sound quality was merely good, and their built-in
microphones were terrible when voice calls came and customer also evaluates such based
Criteria 1
Battery Life
O-------------------------O---------------------O-----------------------O---------------------O
1 2 3 4 5
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Criteria 2
Design
O-------------------------O---------------------O-----------------------O---------------------O
1 2 3 4 5
Criteria 3
O-------------------------O---------------------O-----------------------O---------------------O
1 2 3 4 5
Criteria 4
Sound Quality
O-------------------------O---------------------O-----------------------O---------------------O
1 2 3 4 5
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Criteria 5
O-------------------------O---------------------O-----------------------O---------------------O
1 2 3 4 5
These criteria are generic customer based according to target market and major market share
holder. Mostly customers around the world evaluate product criteria and level of satisfaction
The major problem is earbuds not able to pair with other companies’ the device, Samsung
customer holds them that not to move to other companies like the same policy adopted for
earbuds like can say not easy to exit from Samsung platform. Samsung should offer leverage
policy for their customer where they easy to exit on other companies. The other issue charge the
earbuds at least 30 minutes (Close the app or program you're using to update the earbuds. Then,
place the earbuds into the charging case and close the lid). Exit apps or software that may be
running on your device, and then restart the device. Samsung not for earbuds for other
accessories to address above challenges while faced by customer during toggle up with earbuds
especially.
Deep analysis and insights of Samsung earbuds, its target market, Price, policy for warranty
claims, physical, functional, and design features are quiet at a satisfactory level, these levels of
satisfaction based on reviews of customers. The overall product specs are good and convenient for all
but on another some functionality raised issues like paring with other companies’ device, charging
method. However, the capability, compatibility, and convenience with the product is high.
References
1. https://www.samsung.com/us/support/troubleshooting/TSG01111318/
2. https://www.theverge.com/2020/2/24/21147654/samsung-galaxy-buds-plus-review-
wireless-earbuds-sound-quality-battery-life
3. https://www.amazon.com/gp/customer-
reviews/R2RXLZIOV7T3EM/ref=cm_cr_arp_d_viewpnt?
ie=UTF8&ASIN=B07MWCNR3W#R2RXLZIOV7T3EM
4. https://www.samsung.com/in/wearables/galaxy-buds-r170/SM-R170NZKAINU/
5. https://www.engadget.com/2019-03-13-samsung-galaxy-buds-review-true-wireless-
earbuds.html
6. https://news.samsung.com/global/hands-on-review-of-the-all-new-galaxy-buds
7. https://theperformanceclub.org/samsung-headphones/
8. https://www.samsung.com/us/support/owners/product/galaxy-buds
9. https://www.samsung.com/in/wearables/galaxy-buds-r170/SM-R170NZWAINU/