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Engagement
Don Barkman
The Business Center
Oak Ridge, TN
www.bizcenter.com
1
Objectives
Acquaint you with:
What employee engagement is.
It’s relationship to business results.
How it is practiced.
How it is measured.
Write it now.
You have 100 seconds.
Share it with the person to your right.
It’s about being engaged with your work and the total
success of the enterprise.
Normally Engaged
Zone of
Discretionary
Marginally Engaged Effort
Engagement Spectrum
3 Inclinations
Highly Engaged
Self-Engaging
Kaizen teams.
The Gallup Q12 questions are copyrighted by Gallup Inc. for its use.
The Business Center
www.bizcenter.com 39
Gallup Q12 Questions
Does my supervisor, or someone at work, seem
to care about me as a person?
In the last 7 days, have I received recognition or
praise for doing good work?
Is there someone at work who encourages my
development?
In the last 6 months, has someone at work
talked to me about my progress?
The Gallup Q12 questions are copyrighted by Gallup Inc. for its use.
The Business Center
www.bizcenter.com 40
Gallup Q12 Questions
This last year, have I had opportunities at work
to learn and grow?
At work, do my opinions seem to count?
Are my coworkers committed to doing quality
work?
Do I have a best friend at work?
The Gallup Q12 questions are copyrighted by Gallup Inc. for its use.
The Business Center
www.bizcenter.com 41
Gallup Q12 and Engagement
A "fully engaged" employee, by our definition, is one who can answer all the
questions in the Gallup Q 12 with a strong affirmative.
These question items were identified through extensive research that
correlates employee attitudes to five outcome measures:
Employee retention
Productivity
Customer satisfaction/engagement
Safety
Profitability.
While The Path only illustrates the link between engaged employees and
customer engagement, there are often very direct links between an increase in
the number of engaged employees and profit, either indirectly through an
increase in productivity, or directly through major decreases in employee
turnover.
Source: Gallup Inc.
http://www.gallup.com/consulting/1531/Gallup-Path-Business-Performance.aspx
Don Barkman
The Business Center
Oak Ridge, TN
865-483-5850
www.bizcenter.com
Donald F. Barkman
The Business Center
120 Westview Lane
Oak Ridge, TN 37830
865-483-5850
Copyright © 2012
All Rights Reserved.
No part of this material may be stored, transmitted, reproduced, or presented
without the express permission of The Business Center.