Scoping It Out

What's the real story behind outsourcing, who's doing it successfully, and who are the companies that
provide these outsourcing services?

More and more companies are choosing to outsource tasks like payroll, benefits administration, and IT
functions, among many others. Some have even decided to outsource their entire training division. They've
done their calculations and determined that business functions that don't contribute to their bottom line
should be farmed out completely. For them, it's simply a matter of holding down costs by outsourcing high-
volume drudgery – thus freeing their company to focus on core competencies. They prefer to be lean and
mean.

Right now, outsourcing is one of the hottest topics in corporate learning circles, but there is still a lot of
uncertainty around the key players who offer and take advantage of outsourcing services. To help cut
through the myths and misunderstandings about outsourcing, we've compiled a one-of-a-kind research
report that offers a high-level look at the history of learning outsourcing, explains how and where it's being
accomplished right now, and points out where it's headed in the future.

Outsourcing the Training Function is packed with in-depth case studies and success stories, extensive
profiles of outsourcing vendors, and the specific, real-world advice executives, consultants, analysts, and
professionals need to understand before considering a full or partial outsourcing strategy. The report details
the key players in the space and breaks down the arguments for and against outsourcing. It compares the
results that are possible with the results that are often promised – and lets you know what kind of results you
can really expect. The report is packed with insider tips you should know before you contact a potential
vendor or make a proposal to your CEO. It's the most current and comprehensive research on outsourcing
available, and it's only available from Brandon Hall Research.

Take a moment to download the complimentary executive summary of this groundbreaking new report that
distills everything you need to know about the emerging outsourced learning marketplace. It's a wide-angle
look at the state of the industry and why it matters to companies struggling with training issues.

Is outsourced learning right for your organization? This report will help you answer that question – and many
more.

Source: http://www.brandon-hall.com/publications/outsource/outsource.shtml

Benefits of Outsourcing Training

The prospective benefits of outsourcingtraining are well recognized. Organizations go for
outsourcing to save training costs, gain access to practical and technical proficiency,
concentrate on core competencies and offer an overall enhanced training to their employees.

Also, outsourcing allows companies to deliver best training to their employees and get the
clients the best of their abilities. The key to increase in customer turn over is customer
satisfaction. With rapid globalization, increase in competition, technological innovation,
increase in access to information, and improve in customer services, the customer loyalty
programs have become an integral part of the organizations. Retaining existing customers is
now much more important than acquiring new customers.
 There is number of benefits of outsourcing training as it directly linked to the benefits like:

Some facts
• Recommendations from the existing customer is 107% greater than the fresh customer

• Loyal customer spend 33% more than fresh customer

• Selling to a prospect requires 6% more than selling to an existing customer

But what if an organization lacks the resources, expertise, and finances, then there is a need to
outsource. Outsourcing is a competent tool that ensures and offers convincing Return on
Investment (ROI). Outsourcing subtracts the risk in setting up a complicated function that is
not a core competency. If outsourced to competitive and right consultancy then the cost
savings could be as high as 50%. In addition to that, outsourcing leads to customer retention,
customer loyalty, customer satisfaction, and greater efficiencies on the part of employees.

Source: http://traininganddevelopment.naukrihub.com/benefits-of-outsourcing.html

The Advantages and Disadvantages of Outsourcing

Organizations who are interested in outsourcing are often curious to know more about
advantages and disadvantages of offshoring. By gaining insight about both the good and bad
of outsourcing, organizations can decide if outsourcing is right for them. Most organization
jump headlong into outsourcing, without actually finding out if outsourcing is good for their
business. Before outsourcing, ensure that you are aware about the pros and cons of
outsourcing.
The advantages and disadvantages of outsourcing can help your organization decide if
outsourcing is right for your business. The following is a list of the advantages and
disadvantages of outsourcing:
The Advantages of Outsourcing
• Outsourcing your non-core activities will give you more time to concentrate on your
core business processes
• Offshoring can give you access to professional, expert and high-quality services
• With outsourcing your organization can experience increased efficiency and
productivity in non-core business processes
• Outsourcing can help you streamline your business operations
• Offshore outsourcing can help you save on time, effort, manpower, operating costs
and training costs amongst others
• Outsourcing can make your organization more flexible to change
• You can experience an increased control of your business with outsourcing
• Your organization can save on investing in the latest technology, software and
infrastructure as your outsourcing partner would be investing in these
• Outsourcing can give you assurance that your business processes are being carried
out efficiently, proficiently and within a fast turnaround time
• Offshoring can help your organization save on capital expenditures
• By outsourcing, your company can save on management problems as your offshore
partner will be managing the team who does your work
• By outsourcing, you can cater to the new and challenging demands of your customers
• Outsourcing can help your organization to free up its cash flow
• Sharing your business risks is possible with outsourcing
• Outsourcing can give your business a competitive advantage as you will be able to
increase productivity in all the areas of your business
• Outsourcing can help your organization to cut is operational costs to more than half
If you want your organization to stay ahead of competition, concentrate on core competencies
and make use of the latest technologies, then outsourcing can help your organization achieve
all this and more. In outsourcing, the advantages of outsourcing are more than the
disadvantages of outsourcing. The pros of outsourcing have driven more organization to step
into offshoring and experience the benefits that it has to offer.
The Disadvantages of Outsourcing
• At times, it is more cost-effective to conduct a particular business process, rather
than outsourcing it
• While outsourcing services such as payroll processing services and tax preparation
services, your outsourcing provider will be able to see your company’s confidential
information and hence there is a threat to security and confidentiality in outsourcing
• When you begin to outsource your business processes, you might find it difficult to
manage the offshore provider when compared to managing processes within your
organization
• Offshoring can create potential redundancies for your organization
• In case, your offshore service provider becomes bankrupt or goes out of business,
your organization will have to immediately move your business processes in-house or find
another outsourcing provider
• The employees in your organization might not like the idea of you outsourcing your
processes and they might express lack of interest or lack of quality at work
• Your outsourcing provider might not be only providing services for your organization.
Since your provider might be catering to the needs of several companies, there might be not
be complete devotion to you and your company
• By outsourcing, you might forget to cater to the needs of your valuable customers as
your focus will be on the business process that is outsourced
• In outsourcing, you may lose your control over the process that is outsourced
• Outsourcing, though cost-effective, might have hidden costs, such as the legal costs
incurred while signing a contract between companies. You might also have to spend a lot of
time and effort in getting the contract signed
• With outsourcing, your organization might suffer from a lack of customer focus
• There can be several disadvantages in outsourcing, such as, renewing contracts,
misunderstanding of the contract, lack of communication, poor quality and delayed services
amongst others.
The disadvantages of offshoring give organizations an opportunity to think about what they
are stepping into. However the disadvantages of outsourcing are less than the advantages of
offshore outsourcing. When outsourcing, you might not experience any of these disadvantages
of offshoring, if you find a reliable outsourcing partner. Before outsourcing take the interests
of your customers and employees into consideration and then make an informed decision. If
your organization is genuinely interested in outsourcing, let not the disadvantages of
outsourcing stop you.

Source: http://www.outsource2india.com/why_outsource/articles/advantages-
disadvantages-outsourcing.asp

Build Vs. Buy? - Outsourcing the Training Function

Does it make more sense to develop the solution internally or use outside resources? While much
has been written regarding the build vs. buy decision for technology solutions, there is little
literature regarding learning solutions or the training function as a whole.

While we believe that build vs. buy is a good question to ask, it is not necessarily the first, only, or
best question to ask. In order to determine what makes sense for your specific situation, we
recommend considering the following questions and reviewing the enclosed articles on outsourcing.

• 5 Key Business Questions to Consider before Outsourcing

• Key Cost, Quality, and Time Questions Regarding Outsourcing
• Outsourcing for Cost Savings, Speed, and Strategic Growth
• Top 10 Reasons Companies Outsource
• Top 10 Factors for Successful Outsourcing
• Top 10 Factors in Vendor Selection
• With LSA vs. Without LSA

5 Key Business Questions to Consider before Outsourcing

Before speaking with a potential outsourcing partner or finalizing your decision to outsource a
function, program, or project, we recommend that you review the following questions. At a
minimum, your potential vendor or partner should be asking these questions to ensure that they are
adding clear value.

1. Do you understand all of the symptoms?

• What is the context of the issue? What are the facts and the technical issues?
• What pain is the problem causing? How is it felt specifically? How does the problem manifest itself
in your organization?
• How bad is the pain? How big is the problem? What is the value of solving the problem? What is
the value of not achieving your desired result? What are the consequences to you? Your boss? Your
organization?
• Who/what else is affected? Is that important?

2. Do you understand the key causes and constraints?

• How did the problem come about?
• What has stopped it from being resolved before now?

3. Do you understand the business objectives?

• What are the positive desired results?
• What are the benefits of solving the problem or fulfilling an opportunity?
• How will you know success has been achieved?

4. Do you understand the benefits?

• What is the payoff from each outcome?
5. Do you understand the bigger picture?
• If you were the CEO (or General Manager) of your company, would you care about this problem?

Why? What about the solution would be valuable to you?

• Is there anything else to consider?
• Has anything been left out?
• Is there anything or anyone that would inhibit the successful implementation of a solution?

Key Cost, Quality, and Time Questions Regarding Outsourcing

We believe that the outsourcing of a function, program, or project should provide clear cost, quality,
and time benefits to an organization. Here is a list of typical questions that we believe should be
addressed.

Cost

Will outsourcing reduce costs? Short term? Long term?

Have you compared Build vs. Buy return on investment scenarios?
Do you want to invest internally in hiring, managing, firing, researching, assessing, designing,
marketing, delivering, and evaluating solutions?

Quality

Do you have the internal resources to effectively meet the objectives? Is this the best use of these
resources visà- vis other strategic priorities?
How can you most effectively deliver and scale up or down with changing and anticipated business
needs?
Would you benefit from access to best practices and world class quality outside the organization?
Should you outsource some or all of the function/project?
Is this your core competence? Should it be? Will it help you develop one?
Would you gain valuable partnership benefits and contacts?
What would work best in your culture?
Time

Will outsourcing increase speed to better results?

Do you have the time to build it internally?

Outsourcing for Cost Savings, Speed, and Strategic Growth

A recent Outsourcing Institute study found that while most enterprises try to survive, the
outsourcing industry continues to thrive.

A decade ago, cost reduction took center stage as companies sought short-term, “band aid”
solutions from outsourcing and received equivalent tactical benefits. But, the market has turned. It’s
“do or die” and outsourcing is no longer about cost savings. Now it’s an essential revenue and
growth strategy for every corporation.

In this unpredictable—and mostly down—economy where most companies struggle to “do more with
less,”outsourcing is not only a clever alternative to hiring, but also a means to turn “big picture”
goals into reality faster and more effectively than ever—with measurable returns. Now everybody
wants to plug into “OPR”—other people’s resources—and strategically focus internal resources
towards doing what they do best. No more, no less.

Top 10 Reasons Companies Outsource

1. Reduce and control operating costs

2. Improve company focus
3. Gain access to world-class capabilities
4. Free internal resources for other purposes
5. Resources are not available internally
6. Accelerate reengineering benefits
7. Function difficult to manage/out of control
8. Make capital funds available
9. Share risks
10. Cash infusion
Source: Survey of Current and Potential Outsourcing End-Users
The Outsourcing Institute Membership, 1998

Top 10 Factors for Successful Outsourcing

1. Understanding company goals and objectives

2. A strategic vision and plan
3. Selecting the right vendor
4. Ongoing management of the relationships
5. A properly structured contract
6. Open communication with affected individual/groups
7. Senior executive support and involvement
8. Careful attention to personnel issues
9. Near term financial justification
10. Use of outside expertise

Top 10 Factors in Vendor Selection

The factors listed below are relevant to both our partners and clients. We find that the ranking of
the various factors shifts with specific business situations, philosophies, and industries. In addition
to the factors listed below, our clients typically use Speed to Results as a key criteria in selecting an
outsourcing partner or vendor.

1. Commitment to quality
2. Price
3. References/reputation
4. Flexible contract terms
5. Scope of resources
6. Additional value-added capability
7. Cultural match
8. Existing relationship
9. Location
10. Other

With LSA vs. Without LSA

Since 1995, we have focused on adding clear value to our clients. The list below represents the top
10 areas that our customers tell us that they appreciate about outsourcing functions, programs, and
projects to LSA.

With LSA Without LSA

1. Guaranteed results Inconsistent quality, pricing, and results

2. Focus on partnering with business units to drive meaningful results Tie up valuable resources on
administration and non value-added activities to your customers
3. Select from pre-qualified, proven world-class experts, approaches, and practices Invest resources
reinventing the wheel, sourcing, qualifying, managing, and auditing multiple unproven vendors and
cumbersome RFPs
4. Receive a 24+% ROI and clear business cases supporting each project based upon best practices
Forego discounts across multiple vendors and projects and spend time creating internal Justification
5. Have one point of contact, one invoice, and one contract Deal with multiple contacts,
relationships, invoices, purchase orders, and negotiations
6. Leave the logistics to us Invest in managing scheduling, marketing, registration, materials,
changes, etc
7. Access to the LSA Success Cycle™ used to measure results (levels 1-5) and prioritize next steps
Invest in collecting, summarizing, and analyzing individual results and evaluations and determining
next steps
8. Access to objective Industry-wide options designed for your specific business, culture, industry,
and budget Sort through multiple vendors selling isolated, one-off, off-the-shelf training events
based upon what they have available
9. Have an objective Account Consultant assigned to your account at no cost
Use only internal resources and paid vendors to drive success
10. Utilize integrated solutions across multiple vendors, content areas, and Processes Invest time
and money "patching" together independent vendor solutions

Outsourcing Company in Bangladesh

Company Search Results for: first outsourcing training institute in bangladesh

Adecco Call Center Solutions
The professionals of Adecco Call Center Solutions offer a broad parcel to specialist services, where
the human factor centeraal stands you. Adecco Call Center Solutions couples international
knowledge ...

Aeon Technologies
Aeon Technologies provides International (Inbound) and Domestic Call Center/Contact Center
Services. Aeon Technologies is a new generation outsourcing company formed by the joint venture
of U.S. outso ...

Bangladesh Professional Training Institute

In early 2006, BPTI has entered into the skill development sector of Bangladesh with the platform of
R&G Group. BPTI has earned the reputation of being a cost effective and career oriented training
in ...
Chittagong Calling Centre
Chittagong Calling Centre (call center in Bangladesh) is an IT-enabled services company providing
most efficient and cost effective » Business Process Outsourcing Bangladesh and ...

Institute of Call Center technologies (ICCT)

Institute of Call Center Technologies is the leading training and development organization in our
country. Driven by a vision to provide cutting edge learning solutions to organizations and individual
...

Mexcall
Mexcall will offer WORLD CLASS inbound and outbound call center and contact center services
provided by the BEST IN CLASS people using the BEST IN VALUE infrastructure and BEST IN BREED
technology. We ...

Micromaxsoft
Micromaxsoft is delivering IP Telephonic software solution for BPO & Call Center Companies in
Bangladesh. Its highly professional experienced team is very confident to provide the cheapest
solution fo ...

Nihan Technologies and Consultancy Ltd.

Nihan Technologies and Consultancy Ltd. (NTCL) a visionary and goal-oriented professional IT
Organization established in 2002 with demonstrated technical skills and broad experience in
planning, devel ...

OneCall
OneCall is the first Indepent Call Centre In Bangladesh. They at OneCall believe in the organization
wide mantra of "Quality Drives Performance" OneCall is always striving to set new standards f ...

Orion Calltech
Orion Calltech is a leading call centre training institute (ISO 9001-2000 certified ) setup in 2005.We
are India's 1st & No.1 Call Centre Training Institue. We provide Dual Certification , which inclu ...

REVE Systems
REVE Systems is a privately held company registered in Bangladesh. It takes IP based
communication as the core segment for its working area since the beginning. Being very much
focused on IP based com ...

Roy Voice
Roy Voice is the leading call center, call center solution and business process outsourcing solution
provider in Bangladesh. They offer the state-of-the-art call center facility with next generation t ...

Sakaimex
Sakaimex has brought call center solution that is Infratel. INFRA CommSuite, a revolutionary IP PBX
that is also powered by Microsoft Windows and fully SIP-based. In fact, INFRA CommSuite is a
subset ...

VeloSolutions
Headquartered in Toronto, Canada, VeloSolutions is a leading provider of telecommunications
termination services to Asia and the developing world and is a CRTC registered carrier. Clients of
VeloSolut ...

Virfice Call Center

Virfice is an international corporation base in the US and Bangladesh. Their corporate office in the
US provides all the overall marketing and administrative supports while their office in Bangladesh ...

Voicetel Communications
Outsource with Voicetel Communications and start reducing your operating costs by 50% today!
Would you like to get more leads for your business? Do you want to reduce your operating costs but
not y ...
Xways Soft Pvt Ltd.
XWAYS SOFT (PVT) LTD is one of the leading Bangladesh Telecommunication Regulatory
Commission (BTRC) Approved VSAT provider in Bangladesh, It has the vision to become a pioneer
information Technology ...

Zamir Telecom Limited

Zamir Telecom is one of Bangladesh`s most promising VOIP solutions provider of the present time.
Zamir Telecom Ltd is the only VOIP termination provider to make way in Telehouse Europe Data
centre at ...